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Deliveroo is on a mission to change the way people shop and eat. We aim to be the platform customers think of first for groceries and everyday essentials. Our On-Demand Grocery (ODG) division is one of the fastest-growing parts of the business — built on partnerships with leading grocery retailers to deliver speed, accuracy, and convenience to customers across the UAE. We continue to expand our network of picker-operated stores, investing in our teams and operational capabilities to ensure best-in-class service and continuous improvement in every order we fulfil.

The Operations Specialist is a leadership role within Deliveroo’s Grocery Field Operations team, responsible for driving performance, consistency, and execution across a cluster of grocery and retail sites. Building on the L1 and L2 responsibilities, this role focuses on managing multiple sites through a team of Senior Operations Associates and Operations Associates.

You’ll act as the operational lead for your assigned cluster, ensuring all stores meet performance KPIs, follow standard operating procedures, and deliver exceptional results. This role also plays a key part in scaling new launches, identifying improvement opportunities, and driving strategic projects in collaboration with the central operations team.

The ideal candidate is an analytical and people-focused operator with strong field experience, leadership ability, and a track record of improving site performance in fast-paced retail or dark-store environments.

• Oversee a cluster of multiple sites, managing and mentoring Senior Operations Associates and Operations Associates to deliver strong performance outcomes.
• Conduct regular performance reviews, set clear goals, and provide ongoing coaching, recognition, and feedback.
• Develop team capability through structured training, field coaching, and performance management.
• Ensure consistent communication and alignment across sites under your cluster.
• 2. Performance Management & Optimization
• Monitor and analyze key operational KPIs including B10s, picking accuracy, IUNS, rejection rates, and cancellations.
• Identify performance gaps and root causes, implementing data-driven action plans to improve results.
• Ensure operational consistency and adherence to Deliveroo standards across all assigned locations.
• Drive initiatives to enhance picker performance, site productivity, and customer satisfaction.
• 3. Operational Excellence & Audits
• Conduct regular operational audits and store walkthroughs to assess compliance with SOPs and quality standards.
• Identify opportunities to improve process efficiency, reduce rejections, and enhance picking accuracy.
• Troubleshoot systemic or recurring issues and coordinate with cross-functional teams to implement sustainable solutions.
• Ensure new launches within your cluster are well-prepared in terms of staffing, training, and readiness.
• 4. Stakeholder & Project Management
• Act as the primary point of contact for store and partner management teams across your cluster.
• Collaborate with Supply Chain, Partner Management, and Central Ops to resolve escalations quickly and effectively.
• Lead local rollouts of new operational processes or initiatives, ensuring clear communication and adoption across your sites.
• Support the Operations Manager on strategic projects focused on scaling performance, efficiency, and capability.
• 5. Reporting & Strategic Contribution
• Consolidate cluster-level reports on KPIs, insights, and progress against targets for WBR and MBR reviews.
• Present site performance data and improvement plans to Area and Regional Managers.
• Contribute to strategic discussions by providing ground-level insights and recommendations for process optimization.

• 3–4 years of experience in grocery, retail, or last-mile operations, with a proven record managing multi-site operations.
• Experience leading Senior Associates or Team Leads and developing high-performing teams.
• Strong understanding of grocery operations metrics (B10s, accuracy, IUNS, rejections, cancellations, etc.).
• Excellent analytical and problem-solving skills with the ability to interpret data and act on insights.
• Strong stakeholder management and communication skills (written and verbal).
• Proficient in mobile/tablet applications, dashboards, and operational reporting tools.
• Valid UAE driving license and own transport (fuel allowance provided).
• Comfortable working in a fast-paced, field-based environment across multiple locations.
• 25 days annual leave + public holidays
• Enhanced maternity and paternity benefits
• Regular team events and social activities

At Deliveroo, our people are at the heart of everything we do. We believe diverse teams make stronger companies, and we’re committed to fostering a culture where everyone can thrive.

We make no judgment based on gender, race, religion, or background — what matters is passion, drive, and impact. We offer competitive benefits supporting health, well-being, and career development, helping every team member succeed both personally and professionally.

A competitive and comprehensive compensation and benefits package

1

• Where needed, support with your visa and work permit process
• Paternity and maternity benefits
• Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content

2

• Comprehensive medical insurance (for employees, one dependent spouse and two dependent children)
• Access to Headspace, a meditation and wellbeing app
• Access to our Employee Assistance Plan
• Life Insurance

• 25 days annual leave
• One day of paid leave per year to volunteer with a registered charity
• Flight ticket allowance for expatriate employees, to provide support towards a flight to your home country

• Free Deliveroo Plus: free delivery and access to special offers
• Breakfast, snacks and drinks available in our office
• Twice monthly lunch allowance

• Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success

• We aim to pay every employee competitively for the role they are performing in their respective location
• Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support

About Deliveroo

Deliveroo is on a mission to change the way people shop and eat. We aim to be the platform customers think of first for groceries and everyday essentials. Our On-Demand Grocery (ODG) division is one of the fastest-growing parts of the business — built on partnerships with leading grocery retailers to deliver speed, accuracy, and convenience to customers across the UAE. We continue to expand our network of picker-operated stores, investing in our teams and operational capabilities to ensure best-in-class service and continuous improvement in every order we fulfil.

The Operations Specialist is a leadership role within Deliveroo’s Grocery Field Operations team, responsible for driving performance, consistency, and execution across a cluster of grocery and retail sites. Building on the L1 and L2 responsibilities, this role focuses on managing multiple sites through a team of Senior Operations Associates and Operations Associates.

You’ll act as the operational lead for your assigned cluster, ensuring all stores meet performance KPIs, follow standard operating procedures, and deliver exceptional results. This role also plays a key part in scaling new launches, identifying improvement opportunities, and driving strategic projects in collaboration with the central operations team.

The ideal candidate is an analytical and people-focused operator with strong field experience, leadership ability, and a track record of improving site performance in fast-paced retail or dark-store environments.

1. Cluster & Team Leadership

• Oversee a cluster of multiple sites, managing and mentoring Senior Operations Associates and Operations Associates to deliver strong performance outcomes.

• Conduct regular performance reviews, set clear goals, and provide ongoing coaching, recognition, and feedback.

• Develop team capability through structured training, field coaching, and performance management.

• Ensure consistent communication and alignment across sites under your cluster.

2. Performance Management & Optimization

• Monitor and analyze key operational KPIs including B10s, picking accuracy, IUNS, rejection rates, and cancellations.

• Identify performance gaps and root causes, implementing data-driven action plans to improve results.

• Ensure operational consistency and adherence to Deliveroo standards across all assigned locations.

• Drive initiatives to enhance picker performance, site productivity, and customer satisfaction.

3. Operational Excellence & Audits

• Conduct regular operational audits and store walkthroughs to assess compliance with SOPs and quality standards.

• Identify opportunities to improve process efficiency, reduce rejections, and enhance picking accuracy.

• Troubleshoot systemic or recurring issues and coordinate with cross-functional teams to implement sustainable solutions.

• Ensure new launches within your cluster are well-prepared in terms of staffing, training, and readiness.

4. Stakeholder & Project Management

• Act as the primary point of contact for store and partner management teams across your cluster.

• Collaborate with Supply Chain, Partner Management, and Central Ops to resolve escalations quickly and effectively.

• Lead local rollouts of new operational processes or initiatives, ensuring clear communication and adoption across your sites.

• Support the Operations Manager on strategic projects focused on scaling performance, efficiency, and capability.

5. Reporting & Strategic Contribution

• Consolidate cluster-level reports on KPIs, insights, and progress against targets for WBR and MBR reviews.

• Present site performance data and improvement plans to Area and Regional Managers.

• Contribute to strategic discussions by providing ground-level insights and recommendations for process optimization.

• 3–4 years of experience in grocery, retail, or last-mile operations, with a proven record managing multi-site operations.

• Experience leading Senior Associates or Team Leads and developing high-performing teams.

• Strong understanding of grocery operations metrics (B10s, accuracy, IUNS, rejections, cancellations, etc.).

• Excellent analytical and problem-solving skills with the ability to interpret data and act on insights.

• Strong stakeholder management and communication skills (written and verbal).

• Proficient in mobile/tablet applications, dashboards, and operational reporting tools.

• Valid UAE driving license and own transport (fuel allowance provided).

• Comfortable working in a fast-paced, field-based environment across multiple locations.

• 25 days annual leave + public holidays

• Comprehensive medical insurance

• Annual flight allowance

• Free Deliveroo Plus & partner discounts

• Enhanced maternity and paternity benefits

• Regular team events and social activities

At Deliveroo, our people are at the heart of everything we do. We believe diverse teams make stronger companies, and we’re committed to fostering a culture where everyone can thrive.

We make no judgment based on gender, race, religion, or background — what matters is passion, drive, and impact. We offer competitive benefits supporting health, well-being, and career development, helping every team member succeed both personally and professionally.

About TKS TKS is the world’s top human accelerator for the next generation of activators, scientists, and inventors ages 13-17 years old. Our mission is to train unicorn people to impact billions. We’re not just an education company; we’re an olympic-level training program to train young, ambitious minds to change the world. With students and alumni from over 500 cities, and in-person programs in New York, San Francisco, Toronto, Dubai, Vancouver, and Calgary. Our alumni have started venture-backed companies, performed cutting-edge research, presented at the world’s largest conferences, and are creating solutions to tackle important problems like maternal mortality, cancer, and energy access.

Scroll through this deck for program details.

ALT

Role Overview As a Business Operations Specialist, you will oversee and optimize enrollment conversion rates, managing financial aid distribution, strengthening accounts receivable and collections processes, and identifying opportunities to increase revenue and reduce costs.

What you’ll be doing:

Conversion Optimization: Analyze and improve the enrollment funnel to maximize student conversion rates.

Financial Aid Optimization: Oversee how financial aid is allocated and distributed, ensuring alignment with TKS’s mission while maintaining financial sustainability.

Revenue Systems: Optimize processes for accounts receivable, collections, and cash flow management.

Data & Insights: Track key revenue metrics and generate insights to guide decision-making.

What we’re looking for:

Experience: 6+ years of experience in revenue operations, business operations, finance, or related roles.

Analytical: strong with data, KPIs, and building insights into action.

Strong understanding of enrollment or sales funnels, conversion optimization, and revenue processes.

Next Steps:

Apply to the role.

We’ll reach out to you within 5 days to schedule an interview.

If you’re a good fit, you’ll get an offer!

Abu Dhabi, United Arab Emirates | Posted on 02/15/2025

Therole of the Cybersecurity Operations Specialist is essential for maintainingand improving the organization's security posture through the oversight ofdaily security operations, incident response, and the management of diversesecurity technologies. The primary focus is on ensuring the security,resilience, and compliance of both technological and operational facets.Additionally, the role involves managing daily administrative tasks to optimizecybersecurity capabilities, developing and implementing cybersecurityoperations framework, and ensuring swift and effective responses to securityincidents.

JOBSPECIFIC RESPONSIBILITIES:

ZscalerZIA (Internet Access) Management: Administer and optimize Zscaler ZIA (Internet Access) tosecure internet traffic and enforce security policies. Configure ZIA policiesto control access to web applications and prevent malicious activities.

ZscalerZPA (Private Access) Management: Manage and optimize Zscaler ZPA to secure remote accessand zero-trust connectivity. Configure ZPA policies to ensure secure access tointernal applications and resources.

ZscalerZDX (Digital Experience) Management: Oversee and enhance Zscaler ZDX tomonitor and optimize user experience and application performance. Utilize ZDXinsights to improve application delivery and security posture.

DeceptionPlatform Management: Deploy and manage deception technologies to detect and deceive attackers withinthe network. Configure and maintain deception assets to lure and identifymalicious actors.

SecurityTool Management: Manage and optimize other security tools and technologies used for securitymonitoring and incident response (e.g., SIEM, EDR, threat intelligenceplatforms, vulnerability Management, DMARC). Configure and fine-tune securitytools to improve detection accuracy and reduce false positives.

IncidentAnalysis and Response: Perform or support in-depth analysis and investigation of security breachesusing SIEM tools, threat intelligence, and other cybersecurity technologies.Coordinate response activities for cybersecurity incidents, including documentation,reporting, and communication with relevant stakeholders.

KEYRESULT AREAS

· ZscalerInternet Access (ZIA), Zscaler Private Access (ZPA) and Zscaler DigitalExperience (ZDX) management

· SecurityOperations Management

· Minimumof 8 years of experience in security operation management

· Deepunderstanding of network security, remote access security, platform, endpoint, cloud,and mobile security, as well as malware protection.

· Energyand utility sector preferred

Job-relatedcompetencies and proficiency levels:

Behavioural

· Organizationalexcellence (level 3) - Skilled

· Encouragecontinuous learning (level 3) - Skilled

· Buildeffective relationships (level 3) - Skilled

· Communicatewith impact (level 3) - Skilled

· Adopta strategic mindset (level 3) – Skilled

Technical

· SecurityIncident response and mitigation (level 3) - Skilled

· Securitytools operations (Level3) - Skilled

As an AI Operations Specialist at OneClickDrive, you will play a pivotal role in optimizing our AI-driven systems to enhance our travel solutions and customer experiences. You will be responsible for managing AI operations, monitoring performance, and implementing improvements to ensure the seamless functioning of our AI technologies. This role is crucial to our success, helping us leverage AI to drive innovation and achieve our business goals.

1. Manage and optimize AI-driven systems and processes to enhance operational efficiency.
2. Monitor AI performance, identify issues, and implement corrective actions.
3. Collaborate with the development team to design and deploy AI solutions.
4. Conduct data analysis to identify trends, insights, and opportunities for improvement.
5. Develop and maintain documentation for AI systems and processes.
6. Ensure compliance with industry regulations and company policies.
7. Provide technical support and training to team members as needed.
8. Stay updated with the latest advancements in AI technology and industry best practices.

1. Bachelor’s Degree in Computer Science, Information Technology, or a related field.
2. 1-2 years of experience in AI operations, data analysis, or a related role.
3. Strong knowledge of AI technologies, machine learning, and data analytics.
4. Proficiency in programming languages such as Python, R, or Java.
5. Excellent problem-solving and analytical skills.
6. Strong communication and collaboration skills.
7. Ability to work independently and as part of a team.
8. Detail-oriented with a proactive approach to problem-solving.
9. Familiarity with cloud computing platforms and AI tools is a plus.

OneClickDrive is a leading innovator in the Travel & Tourism industry, dedicated to providing seamless and convenient solutions for travelers worldwide. Our mission is to revolutionize the travel experience through technology, customer service, and a deep understanding of our clients' needs. We value integrity, creativity, and excellence, fostering a culture that encourages growth, collaboration, and continuous improvement. At OneClickDrive, we are committed to making travel simpler, smarter, and more enjoyable for everyone.

This role involves maintaining and optimizing customer success tools, including CRM systems, SLAs, and success platforms integrated with Dynamics 365 . It plays a vital part in aligning business operations with customer outcomes by analyzing trends, streamlining workflows, and driving system integration across cross-functional teams.
Collaboration is key, enabling seamless delivery, data-driven decision-making, and operational excellence throughout customer engagements.

• Support customer onboarding and engagement processes through standardized workflows.
• Streamline internal processes and enhance workflow automation using Dynamics 365 and related tools
  (e.g., Power Automate , Power BI ).
• Process Optimization & Workflow Management
• Ensure that customer success teams (CSMs) are following best practices by creating standardized workflows, tracking progress, and measuring outcomes.
• Help prepare data-driven reports for QBRs with clients, showing progress, adoption rates, and business impact. ( Quarterly Business Reviews (QBRs)
• Assist in creating and executing customer success strategies, aligning them with broader business
  objectives.
• Coordinate with internal teams (Sales, Product, Support) to ensure a unified customer journey.
• Manage customer success documentation, SOPs, and training materials.
• Provide actionable insights to improve customer lifecycle strategies.
• Focus on client relationships and satisfaction.
• Handling timelines, project reporting deliverables, and internal collaboration
• Organizing, attending and participating in stakeholder meetings
• Prepares communications related to projects and initiatives ensuring timely and concise messaging
• Provides regular status updates and reports to project leads or supervisor on the projects and initiatives through appropriate means and channels.

• Assist in managing and coordinating financial aspects of key projects within the organization, ensuring
  adherence to project timelines and budgets.
• Monitor project performance, including financial impact, and ensure any financial risks or opportunities.

• Excellent communication and interpersonal skills to effectively liaise with all departments.
• Strong presentation skills to convey information clearly and persuasively to management and stakeholders.
• Ability to work in a fast-paced environment with tight deadlines while maintaining accuracy.
• Proactive, detail-oriented, and able to handle complex financial tasks with precision.
• Strong problem-solving and decision-making abilities to address financial challenges.
• Certifications/Courses related field

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By leveraging Microsoft Dynamics, Business Experts MEA LLC delivers comprehensive solutions that extend beyond ERP, integrating Data and AI to drive business growth & success in the evolving digital landscape.

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Location:

Abu Dhabi, AE

.

The Accounting and Operations Specialist will support the Accounting and Operations Managers in various tasks related to their areas of activity. This role involves handling day-to-day accounting functions, assisting with financial reporting, and ensuring smooth operational processes within the Abu Dhabi branch. The ideal candidate will have strong analytical skills, attention to detail, and a good understanding of accounting principles and banking operations.

Key responsabilities:

• Assist in the preparation and maintenance of accurate financial records and local regulatory reports.
• Process accounts payable and receivable, ensuring timely and accurate execution.
• Reconcile bank statements and general ledger accounts.
• Prepare journal entries and ensure proper documentation and record-keeping.
• Assist with month-end and year-end closing processes.
• Support the preparation of financial statements and regulatory reports.
• Participate in internal and external audits by providing necessary documentation and explanations.
• Ensure timely and error-free transaction processing comprises of remittances, loans, deposits, Trade Finance and Treasury Operations transactions.
• Assist in the implementation and monitoring of operational policies and procedures.
• Monitor and report on key operational metrics and performance indicators.
• Ensure compliance with all relevant banking regulations and internal policies.
• Assist in the identification, assessment, and mitigation of operational risks.
• Maintain up-to-date knowledge of industry standards and regulatory requirements.
• Meet the required quality standards for customer service (internal & external).
• Ensure support and coordination between the business unit and the back office units.
• Provide general administrative support to the Accounting and Operations Managers.
• Maintain organized and accurate records of all transactions and operations.

At least 3-5 years of experience in accounting or banking operations, preferably within a wholesale banking environment.

- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

- Proficiency in accounting software and MS Office Suite, particularly Excel.

- Strong analytical and problem-solving skills.

- Excellent attention to detail and accuracy.

- Good understanding of accounting principles and banking operations.

- Ability to work independently and as part of a team.

- Strong organizational and time management skills.

- Effective communication and interpersonal skills.

We are the leading banking group in Italy and one of the Top Tier in Europe. Join us and be part of our successful story!

With over 20 million customers in Italy and abroad, we are a true engine of sustainable growth, with a strong commitment to the environment and a tangible impact on society. People are our driving force. We take care of them and foster an inclusive culture where everyone feels valued and empowered.

Join an international and innovative Group. Don't wait for the future, choose it!

#sharingfuture

We guarantee an inclusive and equal environment. We will consider all applicants regardless of race, religion, sexual orientation, gender identity, marital status, national origin, age, disability, or any other protected category in compliance to D.lgs. 198/2006, 215/03 and 216/03.

For the evaluation of the application, the data will be processed by Intesa Sanpaolo S.p.A.as Data Controller. We invite you to review the dedicated Privacy Information Notic e for more details.