What Jobs are available for Fashion Merchandising in the United Arab Emirates?

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

The Sales Assistant is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team.

What you will do:

• Creates a sparkling clean and organized environment by maintaining store standards and cleanliness.
• Creates a positive first impression for the customer through an energetic attitude and adhering to the dress code.
• Greets customers immediately upon entering the store with a smile and sincere non-business-like greeting.
• Provides customers with current relevant information about the product.
• Sincerely thanks all customers for shopping as they exit the store and invites them back.

• Provides quality service in the fitting rooms, follows up with customers promptly, maintains cash wrap cleanliness, and attempts to add on to the sale.

• Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness, and captures customer information in the database.

Required Skills to be successful:

• Extensive experience in Sales, Marketing, and Operations and working in the retail/brand management industry specifically in Fashion.
• Sound in-depth knowledge of the market, brand positioning, and trends.
• An understanding of the current economic situation impacts of potential threats and competitors.

What equips you for the role:

Minimum Qualification and Knowledge:

Education: High School Diploma or equivalent

Minimum 2 years of Retail Sales experience.

Job-Specific/Technical Skills required to complete the tasks:

• Some heavy lifting
• Ability to stand for a minimum of 8 hours
• Strong Customer Service

About Al-Futtaim Retail:

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE, and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka, and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

Job Summary:

The Visual Merchandiser will be responsible for developing and executing a compelling visual merchandising strategy that enhances the customer experience and aligns with Mouawad’s luxury brand identity. This role will oversee all aspects of in-store and product displays, window displays, packaging ideation to execution, and the integration of visual elements to drive sales and brand consistency.

Key Responsibilities:

Visual Merchandising Strategy & Execution:

• Define, design, and implement a creative visual merchandising strategy that enhances brand storytelling and customer engagement.
• Support in the creative conception, implementation and execution of all VM assets for new launches including but not limited to: promotional sites, pop ups, windows, podiums, event space design , lightboxes, instore screen content in a timely manner algning with marketing calendar
• Create appealing and eye-catching visual displays that guide customers through the store and showcase key collections.
• Develop and produce showcase animation and displays, signages, floor plans, and special promotional setups.
• Ensure displays are regularly updated to align with product launches, marketing campaigns, and seasonal themes.
• Research competitor strategies and provide recommendations for enhancing in-store experiences.
• Have knowledge of print and production build techniques and mindfullness of budget restrictions and leadtime
• Implement VM guidelines inline with brand creative direction
• VM monthly reports and measure impact

Store/Product Display Training & Collaboration:

• Oversee in-store product presentation, ensuring alignment with the brand’s luxury aesthetic and customer journey.
• Optimize store zoning and customer flow to create an engaging and seamless luxury shopping experience.
• Oversee the arrangement of VIP areas and private salons for high-net-worth clients and bespoke experiences.
• Train boutique staff with the support of retail on visual standards to optimize store layout for sales impact.
• Monitor and analyze the effectiveness of different visual layouts on customer behavior and sales performance.
• Conduct regular store audits to maintain consistency in brand presentation across all boutique locations.
• Guide and mentor in store VM ambassadors ensuring adherence to luxury display standards.

Packaging Development & Execution:

• Lead the ideation and execution of premium packaging that reflects the brand’s luxury positioning.
• Collaborate with suppliers and designers to develop innovative packaging solutions.
• Ensure packaging aligns cost efficiency without compromising on quality.

Budgeting & Supplier Coordination:

• Monitor costs and work within budget for all visual merchandising activities.
• Liaise with suppliers to source materials and elements needed for displays and packaging.
• Ensure high-quality production and timely execution of all visual elements.
• Tracking of budget and invoices, alignment on the allocated budget to avoid overspending

Trend & Data Analysis:

• Conduct research on lifestyle, demographics, and design trends to continuously refine the visual merchandising approach.
• Stay updated on industry trends and innovations to enhance the customer experience.
• Analyze customer behavior and the impact of visual merchandising strategies on sales, making data-driven recommendations.
• Competitor analysis

Qualifications & Skills:

• Ability to work collaboratively with cross-functional teams, including marketing, retail, merchandise and suppliers.
• Proven experience in visual merchandising, preferably in the luxury or jewelry industry.
• Strong creative and design sensibility with an eye for detail.
• Excellent project management and organizational skills and effective communication
• Strong analytical skills to measure the effectiveness of visual merchandising strategies.

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Role Purpose:

The Ecommerce Operations Specialist is responsible for managing the day-to-day backend operations of our ecommerce platforms across multiple brands and markets. This includes handling order processing, coordinating fulfillment, resolving platform issues, and ensuring smooth system integrations between SAP and Shopify. The role also supports online merchandising activities and contributes to operational efficiency through automation tools (e.g., Power Automate) and data-driven reporting.

The ideal candidate is detail-oriented, technically proficient, and able to work collaboratively in a fast-paced ecommerce environment.

Key Responsibilities:

• Manage the end-to-end ecommerce order process (cancellations, returns, exchanges, refunds) across GCC markets.
• Monitor and troubleshoot integrations between SAP, Shopify, OMS, payment gateways, and 3PL systems; coordinate with IT to ensure uptime and data accuracy.
• Conduct daily QA checks to ensure site readiness, smooth navigation, and checkout functionality.
• Support online merchandising tasks, including product sorting, homepage scheduling, and campaign readiness.
• Prepare and maintain operational reports using BI tools (Power BI, Looker Studio, etc.) to track orders, returns, fulfillment, and issue resolution.
• Assist in creating workflow automation to streamline manual processes and improve efficiency.
• Collaborate with content, IT, customer service, and logistics teams to ensure seamless site operations.
• Participate in UATs, platform upgrades, and system enhancements with internal tech teams.

Requirements:

Experience

• 2–4 years in ecommerce operations or platform management.
• Familiarity with Shopify Plus and SAP (Retail, MM, or SD modules).
• Understanding of system integrations and API workflows.
• Experience with online merchandising .
• Ability to create reports and dashboards using BI tools.
• Exposure to automation tools like Power Automate is a plus.
• Strong attention to detail and organizational skills.
• Technical understanding of ecommerce platforms and workflows.
• Comfortable with data analysis and reporting tools.
• Proactive problem-solver with a continuous improvement mindset.
• Strong communication and cross-team collaboration skills

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people‑at‑heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future‑proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.

• Collect customer behaviour data and key top sellers, slow movers for business reviews.
• Drive client relationships within an omni‑channel approach.
• Provide pre‑buying feedback on products.
• Drive eNPS through people experience initiatives and culture.
• Ensure adherence to VM guidelines and Standard operating procedures (SOPs).
• Ensure click and collect are conducted within SLAs (Service‑level agreement).
• Ensure customer data is properly captured in adherence to marketing team requirements.
• Promote loyalty program (MUSE) and stay up to date with app offerings etc.
• Support in‑store marketing events and activations.
• Keep abreast of all brand social media activities and campaigns.
• Drive sell‑throughs within the store.
• Support in‑store CX initiatives.
• Provide input to what’s working well / what’s not working well within the store.

• Strong English communication skills.
• This opportunity is for Emiratisation.

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.