591 Field Application Engineer jobs in the United Arab Emirates

The Field Application Engineer (FAE) UPS & Data Centers is responsible for providing technical expertise Onsite support and application support to our sales teams. The role involves detailed site visit as per project specifications presales consultation solution design product selection technical presentations and postsales support for Uninterruptible Power Supplies (UPS) Power Distribution Units (PDU) Batteries Cooling Systems and other critical power infrastructure in data centers and missioncritical facilities.

Key Responsibilities:

Qualifications :

Remote Work :

No

Employment Type :

Fulltime

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About Analog

Analog is a new AI company focused on edge computing solutions that seamlessly connect people, places and things through the use of smart sensors and mixed reality devices. Analog is born out of the ambition to mix human needs with the sophisticated potential of AI. Our mission is to craft technology that amplifies rather than replaces human skills, bridging the gap between possibility and reality.

Overview

About Analog

Analog is a new AI company focused on edge computing solutions that seamlessly connect people, places and things through the use of smart sensors and mixed reality devices. Analog is born out of the ambition to mix human needs with the sophisticated potential of AI. Our mission is to craft technology that amplifies rather than replaces human skills, bridging the gap between possibility and reality.

Job Overview

The Manager/Team Lead, Field Application Engineer (FAE), will oversee a team of FAEs responsible for the successful integration, troubleshooting, and optimization of complex robotic systems for customers. This role combines technical expertise in robotics with project management experience, providing leadership in implementing robotic solutions that meet customer needs. As a leader, you will manage and mentor a team of FAEs, coordinate project timelines, and ensure high-quality technical support and customer satisfaction. This position requires a strong technical background in robotics and excellent organizational and leadership skills.

Responsibilities

• Team Leadership & Management: Lead and manage a team of Field Application Engineers (FAEs), providing guidance, mentorship, and support. Ensure that the team is aligned with company goals, customer requirements, and project timelines.
• Project Management: Oversee the implementation of complex robotic systems for customers, ensuring timely and successful project delivery. Manage project schedules, resources, and budgets, coordinating with cross-functional teams to ensure smooth execution.
• Robotics Integration & Troubleshooting: Integration is at the systems and scheduling level, not technical.
• Customer Relationship Management: Act as the primary point of contact for customer-facing activities, ensuring high levels of customer satisfaction. Ensure that customer requirements are understood and that the technical team delivers solutions that exceed expectations.
• Technical Expertise & Support: Provide technical support and training to the team and customers.
• Team Development & Training: Develop the skills and capabilities of the FAE team by providing ongoing training, coaching, and professional development. Foster a collaborative, knowledge-sharing environment within the team.
• Collaboration with Internal Teams: Work closely with product management, systems engineering, sales, and marketing teams to ensure the successful deployment of robotic systems and to address any customer concerns or technical issues.
• Documentation & Reporting: Ensure the FAE team maintains detailed records of projects, customer interactions, troubleshooting activities, and system configurations. Provide regular updates and reports to senior management regarding project status, team performance, and customer feedback.
• Process Improvement: Identify areas for process improvement within the FAE team and across the organization. Work to implement best practices that streamline operations, enhance customer satisfaction, and improve team efficiency.
  
  

• Education: A degree in Robotics, Mechatronics Engineering, Electrical Engineering, Computer Science, or a related field.
• Experience:
• Project Management: Experience in managing projects involving the implementation of complex robotic systems. Familiarity with project management tools and methodologies is a plus (e.g., Agile, Scrum).
• Leadership: Proven experience leading and managing a team of technical professionals, such as Field Application Engineers or similar roles, ensuring high performance and customer satisfaction.
• Robotics Expertise: Strong technical background in robotics, including hands-on experience with robotic arms, sensors, actuators, and control systems.
• Role: Sales Support is a primary function of this role.
• Customer-Facing Experience: Extensive experience working with customers, providing technical guidance, training, and support during the lifecycle of robotic systems.
• Project Management Skills:Strong project management skills, including the ability to manage timelines, resources, and project scope. Familiarity with resource allocation, risk management, and ensuring project deliverables meet customer expectations.
• Communication Skills:Excellent verbal and written communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders. Ability to manage customer relationships and address concerns effectively.
• Problem-Solving & Troubleshooting: Ability to troubleshoot and resolve complex technical issues related to robotics systems, often under pressure. Strong analytical and problem-solving skills.
• Team Collaboration: Ability to work collaboratively with internal teams, including systems engineers, product management, and sales/marketing teams to deliver customer-centric solutions.
• Customer-Focused: Demonstrated ability to understand and address customer needs, providing solutions that align with their technical and business requirements.
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Technology, Information and Internet

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About Analog

Analog is a new AI company focused on edge computing solutions that seamlessly connect people, places and things through the use of smart sensors and mixed reality devices. Our mission is to craft technology that amplifies rather than replaces human skills, bridging the gap between possibility and reality.

Job Overview

The Manager / Team Lead, Field Application Engineer (FAE), will oversee a team of FAEs responsible for the successful integration, troubleshooting, and optimization of complex robotic systems for customers. This role combines technical expertise in robotics with project management experience, providing leadership in implementing robotic solutions that meet customer needs. As a leader, you will manage and mentor a team of FAEs, coordinate project timelines, and ensure high-quality technical support and customer satisfaction. This position requires a strong technical background in robotics and excellent organizational and leadership skills.

Responsibilities

• Team Leadership & Management : Lead and manage a team of Field Application Engineers (FAEs), providing guidance, mentorship, and support. Ensure that the team is aligned with company goals, customer requirements, and project timelines.
• Project Management : Oversee the implementation of complex robotic systems for customers, ensuring timely and successful project delivery. Manage project schedules, resources, and budgets, coordinating with cross-functional teams to ensure smooth execution.
• Robotics Integration & Troubleshooting : Integration is at the systems and scheduling level, not technical.
• Customer Relationship Management : Act as the primary point of contact for customer-facing activities, ensuring high levels of customer satisfaction. Ensure that customer requirements are understood and that the technical team delivers solutions that exceed expectations.
• Technical Expertise & Support : Provide technical support and training to the team and customers.
• Team Development & Training : Develop the skills and capabilities of the FAE team by providing ongoing training, coaching, and professional development. Foster a collaborative, knowledge-sharing environment within the team.
• Collaboration with Internal Teams : Work closely with product management, systems engineering, sales, and marketing teams to ensure the successful deployment of robotic systems and to address any customer concerns or technical issues.
• Documentation & Reporting : Ensure the FAE team maintains detailed records of projects, customer interactions, troubleshooting activities, and system configurations. Provide regular updates and reports to senior management regarding project status, team performance, and customer feedback.
• Process Improvement : Identify areas for process improvement within the FAE team and across the organization. Work to implement best practices that streamline operations, enhance customer satisfaction, and improve team efficiency.

Qualifications

• Education : A degree in Robotics, Mechatronics Engineering, Electrical Engineering, Computer Science, or a related field.
• Experience :
• Project Management : Experience in managing projects involving the implementation of complex robotic systems. Familiarity with project management tools and methodologies is a plus (e.g., Agile, Scrum).
• Leadership : Proven experience leading and managing a team of technical professionals, such as Field Application Engineers or similar roles, ensuring high performance and customer satisfaction.
• Robotics Expertise : Strong technical background in robotics, including hands-on experience with robotic arms, sensors, actuators, and control systems.
• Customer-Facing Experience : Extensive experience working with customers, providing technical guidance, training, and support during the lifecycle of robotic systems.
• Project Management Skills : Strong project management skills, including the ability to manage timelines, resources, and project scope. Familiarity with resource allocation, risk management, and ensuring project deliverables meet customer expectations.
• Communication Skills : Excellent verbal and written communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders. Ability to manage customer relationships and address concerns effectively.
• Problem-Solving & Troubleshooting : Ability to troubleshoot and resolve complex technical issues related to robotics systems, often under pressure. Strong analytical and problem-solving skills.
• Team Collaboration : Ability to work collaboratively with internal teams, including systems engineers, product management, and sales / marketing teams to deliver customer-centric solutions.
• Customer-Focused : Demonstrated ability to understand and address customer needs, providing solutions that align with their technical and business requirements.

This role involves both office-based work and on-site customer-facing activities. Travel to customer sites may be required.

What Working At Analog Offers

Culture : An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.

Career : Outstanding learning, development & growth opportunities via structured training programs and innovative, high-tech projects.

Rewards : A competitive remuneration package with a host of perks including healthcare, education support, leave benefits and more.

Technical Support Specialist II Role

For customers placing orders from the United Arab Emirates, we offer a Cash on Delivery service. For orders outside the UAE, BNPL and pre-paid options are available.

Customers from the UAE qualify for free shipping on orders over AED 200. For customers in Oman, Bahrain, Kuwait, or Saudi Arabia, free shipping is available on orders over AED 700. For Qatar, free shipping is available on orders over AED 770.

We are known for excellent customer support in the region. Our support hours are from 8 AM to 6 PM GST, Monday to Saturday, available via Phone/WhatsApp at +971522869341 and email at

We provide free exchanges and returns for your orders, subject to our Returns and Exchange policy.

1. Good understanding on various IT Networking concepts - Routing, NAT/PAT, Firewall filter rules, VLAN, DNS, IPv4, IPv6, MAC address, QoS, ACL.
2. Knowledge with Routers, Switches and Access Points - Mikrotik Router OS, Sophos UTM, Fortigate, Cisco.
3. CCNA certification would be an advantage.
4. Monitor helpdesk and provide online technical solutions to sort and rectify remote IT problems.
5. Organise necessary spares & tools in conjunction with the service department and ensure jobs are scheduled and completed on time.
6. Provide assistance to the billing team and involve in payment follow-up.
7. Keep track of lessons learned and share those lessons with team members.
8. Good time management, communication, and reporting skills are a must.

This role involves providing multi-channel customer service support through toll-free calls, emails, live chats, and social media, ensuring excellent service and resolution of customer inquiries. The position includes outbound survey calls, capturing and registering customer data, generating sales leads, and coordinating service appointments. The role requires effective use of the Genesys Contact Center System and Oracle Application to manage customer interactions and service history.

Responsibilities:

• Provide service through toll-free, email, live chat, and social media channels
  
• Conduct outbound surveys to assess Sales and After Sales satisfaction
  
• Generate sales leads through customer interactions
  
• Register customer details and complaints for follow-up and resolution
  
• Schedule and coordinate service appointments with the Service Department
  
• Apply training to enhance communication and presentation skills
  
• Handle inbound and outbound interactions using Genesys Contact Center System
  
• Save and qualify customer profiles and calls in the Genesys system
  
• Access service history and status via Oracle Application to inform customers
  
  

• 6 months to 1 year of customer service experience (preferred)
  
• Diploma graduate or equivalent (preferred)
  
• Dual language ability (preferred)
  
• Fluent in English (spoken and written)
  
• Strong negotiation and communication skills
  
• Effective listening abilities
  
• Familiarity with Microsoft Office and general keyboard/computer usage
  
• Sales and customer service communication proficiency
  
• Friendly and courteous phone demeanor
  
• Punctual and efficient; able to prioritize tasks
  
• Willingness to work rotating shifts per company policy
  
  

• Visa
  
• Medical Insurance
  
• Annual Leave
  
• Company T&Cs Apply
  

Job Title:Customer Support & Experience Architect
Location: Dubai UAE

Job Summary
Design and implement AI-driven customer experience solutions Develop multichannel support systems integrate CRM and automation tools and create seamless AI-to-human escalation flows.

Key Responsibilities
- Architecting AI Workflows: Design and deploy Agentic AI workflows using GPT-4o LangChain and custom flows
- Multichannel Support: Develop a multichannel support stack including WhatsApp in-app chat web IVR and more
- CRM Integration: Lead the integration of CRM and automation tools for a unified customer view
- AI to Human Escalation: Create seamless escalation flows from AI to human support
- KPI Setup: Establish KPIs routing logic and playbooks for scalable tenant and landlord support
Requirements
- Experience: 4 years in CX Support Ops or Solution Design
- AI Expertise: Proven experience building or leading AI-assisted support systems
- Technical Skills: Familiarity with tools like Freshdesk HubSpot Twilio WATI SleekFlow Gupshup Make and Zapier
- Startup Environment: Ability to thrive in high-growth startup environments
- UAE Market Knowledge: Familiarity with the UAE market and Arabic-English support design
- Fintech/Proptech/SaaS Experience: Experience in customer experience design for fintech proptech or SaaS industries
Remote Work: This is a fully remote role but candidates in or near the UAE time zone are preferred

Location: Office Location - Dubai, UAE
Job Location: (Noida Sec- 62 initially, with potential relocation to Dubai)

Overview: We are looking for a driven Customer Support Executive with a robust sales background to join our team. This role involves converting leads provided by our Dubai office, targeting clients based in India. Comprehensive training will be provided to ensure success in the job role, with the possibility of relocation to our Dubai office for successful candidates.

1. Initiate contact with leads provided by our Dubai office and effectively communicate the value proposition of our products/services.
2. Understand client needs and propose suitable solutions to achieve sales targets.
3. Develop and maintain strong relationships with prospective and existing clients through regular follow-ups and proactive communication.
4. Meet or exceed sales quotas and objectives within defined timelines.
5. Provide regular updates and reports on sales activities and outcomes.

1. Proven experience as a Sales/Support Executive or similar role, with a strong track record of achieving sales targets.
2. Exceptional communication and negotiation skills.
3. Ability to work independently and as part of a team, with a strong customer-focused approach.
4. Excellent organizational and time-management skills.
5. Willingness to learn and adapt to new sales strategies and techniques.
6. Fluency in English (additional languages such as Hindi would be advantageous).

1. Competitive salary and attractive commission structure.
2. Comprehensive training and mentorship provided to support your professional growth.
3. Opportunity for relocation to Dubai based on performance and business requirements.
4. Exciting career prospects with a growing international company.

Interested candidates are invited to submit their resume at hidden_email and seize the opportunity to advance your career in sales while contributing to the expansion of our business in both India and Dubai.