1 005 Field Service Engineer jobs in the United Arab Emirates

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What You'll Do
The primary function of the role is to perform UPS commissioning, service/repairs and periodic maintenance for Eaton installed base/products and ensure maximum customer satisfaction and loyalty. You will be working on Eaton UPS products from small 1-phase UPS to large data center UPS up to 1700kVA.

Main Responsibilties

• Follow up on customer agreements and customer satisfaction through planning, execution, documentation and invoicing of service tasks.
• Support customers in technical questions (phone and/ or mail).
• Support own colleagues in Service department and Sales with technical knowledge.
• Participate in required training (technical, mandatory by Eaton or by law).
• Perform commissioning, service, repair and preventive maintenance on Eaton's Installed Base/products.
• Actively support and work to be in line with goals and performance KPI's.
• Secure timely reporting and ensure technical reports are done in connection to each individual work.
• Work and act in line with Eaton guidelines, processes and code of ethics.
• Cooperate with Project Managers in projects supporting in plannnig and commissioning scheduling.
• Offer support for high profile clients, providing technical advice and attending site visits as required.
• Actively support Eaton's Environment, Health & Safety culture.

Qualifications

• An associate's degree in Electrical Engineering or a similar field
• 3-5 years of relevant experience

Skills

• Experience with UPS 1-phase/3-phase systems, battery backup, and emergency power supply.
• Communication skills
• Customer-oriented attitude
• Ability to work in a multicultural environment
• Ability to understand and implement instructions and tasks effectively

What We Offer

• Competitive Compensation and Benefits Package
• Permanent Contract in a fast-growing global company
• Challenging Projects in a dynamic, collaborative team
• Excellent Working Environment – safety and ethics are really important to us
• Eaton Business System offering various tools for management and people development
• Great Promotional Opportunities – Eaton encourages internal promotion whenever possible
• Culture & Values – Eaton is more than the products we invent and produce; the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day.
• Inclusion & Diversity – Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully.
• Learning & Development – We invest in our employees for the long term, not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.
• Wellness – Wellness at Eaton is more than a program; it's about changing the environment by offering the right tools to help empower employees to make that happen.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

Overview
Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer's unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence
.
Role Overview
Installation, Service, and support of Rapiscan X-RAY screening systems in UAE/MEA region. This role will have primary responsibility for supporting all X-ray and Trace product lines of Rapiscan systems deployed across multiple projects.

Responsibilities
Working on Rapiscan's Product Line:

• Installation, commissioning and service support of Rapiscan's X-ray and Trace systems in UAE/MEA.
• Carry out service site surveys prior to installations and professional site reports.
• Fitting, system diagnosis, troubleshooting and fault finding on Detection systems & sub systems, carrying out the repair, maintenance and overhaul as necessary elements of Detection systems and escalation for rectification of system issues.
• Documentation: Completing technical documentation including service reports, engineering change requests & inputting service data to a simple functional database, Ensure timely completion of Field Modification Instructions and Planned Maintenance, corrective repair and Service inspections documentation
• Carries out all preventive and corrective maintenance works and attends all call-outs.
• Detailed failure analysis activities, including investigation / reporting / resolution
• Spare parts recommendations to management for different service levels or periodic service intervals
• Makes sure to submit service reports and non-conformance reports as required without delay
• Give regular feedback to Engineering, Product Line Management and QA as part of our continuous improvement programme.
• Take part in other departmental ad-hoc duties when required including special projects.
• Customer skills: Daily interface with operators, technicians and BHS managers on equipment status issues.
• Adhere to all Health & Safety requirements of the company and at customer's site.
• Responsible for all technical decisions.
• Reach out to Engineering / PLM on technical matters when needed.
• Be the focal point in case of requests or disputes.
• Formulate and close a technical Incident Report.
• Raise Change Requests/Implement/Close as required.
• Responsible for distributing information to team members and request permission from stakeholders to complete planned work.
• provide recommendations to improve work and ensure availability of maintained equipment
• Attend technical meetings upon request.
• Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behaviour consistent with the company's Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• BSc in Electrical or Mechanical Engineering.
• Post graduate qualification in Electrical engineering is desirable.
• A recognised qualification in an IT (Microsoft, cisco etc) a plus.
• A good general knowledge of mechanical, electrical, civil, hydraulic, electronics or complex electro-mechanical equipment or systems. Or knowledge of HV Systems i.e. Medical or Industrial engineering discipline.
• 3-4 years of experience in field service environment, x-ray industry is highly desired.
• Must have knowledge of electronic and mechanical assemblies, as well as wiring diagrams and schematics.
• Familiarity with test equipment (DVM) and experience with high voltage and x-ray producing equipment preferred.
• Maintain clear and concise business communication proficiency, both oral and written
• Detail oriented, well organized, and self-motivated with strong interpersonal skills
• Computer literate: competency in use of programs within MS Office Suite and aptitude for learning specialized software programs.
• Must be team player with ability to work under pressure in fast-paced environment with minimal oversight.
• Flexible schedule based on locations' contractual operational; non-standard hours including on-call, weekends and holidays required.

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA's success – come and join them We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

Why join GEA

Job information

Reference Number

JR

Job function

Sales

Position type

Full time

Site

N/A, Dubai

Your responsibilities and tasks:

• Handle Service and Commissioning for High speed rotating equipment like Separators and Decanters with specific focus on decanter Mechanical service.
• Must be able to demonstrate a strong working background in Mechanical maintenance, ideally with knowledge of Separation & Homogenization equipment and basic electrical / Automation Knowledge would be beneficial.
• Previous industry background could include Dairy, Food processing, Edible oil, wastewater, PowerStation or marine. Exposure to GEA core equipment would be advantageous.
• Basic troubleshooting, installation, maintenance, and repair on designated GEA products — Separators, decanters, Homogenizers, Valves, and pumps.
• Manage commissioning/ coordination of plants for all GEA Mechanical equipment products.
• Commissioning and service activities in the entire sales territory of the First party as and when required – should be willing for extensive travel across the region.
• Completing preventive maintenance and field modifications.
• Manage claim processing for the customer.
• Keeping up to date on administrative responsibilities such as customer service logs / reports and internal service records in timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Supporting and advising customers with respect to upkeep of their assets and proper use of equipment.
• Prepare spare parts recommended lists and spare parts sales when requested.
• Ensuring adherence to Health and Safety protocols and standards as per the client and GEA's requirement.
• Utilizing the escalation process to resolve technical issues.
• Identifying and participating in sales opportunities such as spare parts etc. Promote services when requested by the Company

Your profile and qualifications:

• Proven experience in mechanical maintenance, preferably in separation and homogenization equipment.
• Basic understanding of electrical and automation systems is a plus.
• Previous experience in industries such as Dairy, Food Processing, Edible Oil, Wastewater Treatment, Power Stations, or Marine is desirable.
• Hands-on experience with GEA core equipment is highly advantageous.
• Strong problem-solving skills and the ability to work independently under pressure.
• Excellent communication and customer-facing skills.
• Willingness to travel extensively across the Middle East region.

• Field-based Operations & Maintenance (O&M) role

• Hands-on experience in the Water & Wastewater Treatment industry

• Proactive maintenance and troubleshooting Skills

• Complex mechanical, electrical, and control system trouble shooting.

• installation works of varies water treatment filtration unit, RO. MMF, ACF, UF, Dosing systems and Softeners etc,

• Good process knowledge in various water treatment technologies for TSE water treatment, waste water treatment, Sewage treatment etc.

• Generating monthly O&M, AMC services report monthly production & chemical consumption report and water analysis report.

• Preparation of method of statement, Checklist, Testing & commissioning reports etc.

• Filed surveys , quantification, work estimation etc.

• Hands on experience in membrane replacement, Membrane loading, Media filling etc.

• Preparation of chemicals and commissioning of dosing systems.

• Good training, and customer support skills.

ITI / Diploma (Electrical / Mechanical)

4–6 years of relevant field experience preferred

UAE Driving License is mandatory.

Responsibilities / Tasks

• Handle Service and Commissioning for High speed rotating equipment like Separators and Decanters with specific focus on decanter Mechanical service.
• Must be able to demonstrate a strong working background in Mechanical maintenance, ideally with knowledge of Separation & Homogenization equipment and basic electrical / Automation Knowledge would be beneficial.
• Previous industry background could include Dairy, Food processing, Edible oil, wastewater, PowerStation or marine. Exposure to GEA core equipment would be advantageous.
• Basic troubleshooting, installation, maintenance, and repair on designated GEA products — Separators, decanters, Homogenizers, Valves, and pumps.
• Manage commissioning/ coordination of plants for all GEA Mechanical equipment products.
• Commissioning and service activities in the entire sales territory of the First party as and when required – should be willing for extensive travel across the region.
• Completing preventive maintenance and field modifications.
• Manage claim processing for the customer.
• Keeping up to date on administrative responsibilities such as customer service logs / reports and internal service records in timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Supporting and advising customers with respect to upkeep of their assets and proper use of equipment.
• Prepare spare parts recommended lists and spare parts sales when requested.
• Ensuring adherence to Health and Safety protocols and standards as per the client and GEA's requirement.
• Utilizing the escalation process to resolve technical issues.
• Identifying and participating in sales opportunities such as spare parts etc. Promote services when requested by the Company

Your Profile / Qualifications

• Proven experience in mechanical maintenance, preferably in separation and homogenization equipment.
• Basic understanding of electrical and automation systems is a plus.
• Previous experience in industries such as Dairy, Food Processing, Edible Oil, Wastewater Treatment, Power Stations, or Marine is desirable.
• Hands-on experience with GEA core equipment is highly advantageous.
• Strong problem-solving skills and the ability to work independently under pressure.
• Excellent communication and customer-facing skills.
• Willingness to travel extensively across the Middle East region.

Did we spark your interest?
Then please click apply above to access our guided application process.

The Role

• Recognize customer problems, suggest solutions that satisfy their requirements
  • Conducts technical repairs, calibrations and maintenance of machines
  • Perform installations of new machines, followed by customer training and support
  • Carry out AMC and service on systems according to defined protocols
  • Ensure breakdowns and troubleshooting have a 48-hour response time
  • Communicate effectively with customers and reporting regarding scheduling, repair or maintenance needs, part requests.
  • Reporting and submission of all service jobs
  • Ensures customer satisfaction and collecting customer feedback

Requirements

UAE based – Driving license Having experience – 2 to 3 years at UAE ./ Middle East Qualification background – Degree/ Diploma holder in field of Electronic / Electrical / Instrumentation Vacancy – 01 Dubai

About the company

With our corporate headquarters at Dubai Airport Freezone and Application & Research Center at Dubai Industrial City, with regional sales and customer service center in Dubai, Abu Dhabi, Kuwait and Riyadh, Himatrix has a global vision of providing industrial and laboratory solutions including process automation and turnkey solutions. We are ISO9001:2015 certified and accredited for ISO17025:2017 in the field of calibration services. We represent global leaders in the industry, providing industrial automation, weighing, laboratory and analytical, product inspection, marking and coding, packaging, labelling and material handling solutions. We also provide accredited calibration services and manufacture self-adhesive labels.

The Opportunity .
Become the hands-on expert supporting cutting-edge food technology across the EMEA region.
As a
Field Service Engineer
, you'll play a vital role in supporting JBT Marel's high-end food processing equipment. Based in
Egypt
, you'll travel across the EMEA region to install, service, and maintain complex systems for major food producers.

What You'll Be Doing

• Install, maintain, and repair high-precision food processing systems
• Troubleshoot mechanical and electrical issues, providing fast and effective solutions
• Deliver basic and advanced customer training on aseptic equipment and processes
• Perform preventive maintenance and coordinate inspections with customer teams
• Interpret technical drawings (mechanical, electrical, P&ID) to guide diagnostics and repairs
• Create weekly service reports, including inspection findings and expense records
• Recommend system upgrades or spare part needs based on on-site evaluations

What You'll Bring

• Degree in Mechanical, Electrical, or Production Engineering (or equivalent technical background)
• Proven experience with food processing or similar high-complexity equipment
• Advanced mechanical and electrical troubleshooting skills
• Ability to read and interpret CAD drawings, wiring diagrams, and P&ID schematics
• Strong communication and report-writing skills in English (other languages a plus)
• Proficient in Microsoft Office (Excel, Word, Outlook) and standard reporting tools
• Availability to travel internationally up to 60%, with trips up to 6 weeks

What's In It For You

• Work with industry-leading technologies in a high-impact, international role
• Competitive salary, travel compensation, and global support
• Opportunities to grow your skills through hands-on and structured training
• A collaborative, technically skilled team environment
• Career development within a global leader in food processing solutions
• Direct impact on the efficiency and success of global food producers
• Dynamic work setting with high variation and autonomy

About JBT Marel
JBT Marel
is a global innovator in food processing systems and solutions. We support leading food manufacturers with technology that improves sustainability, efficiency, and product quality across poultry, meat, fish, dairy, and prepared foods.

Interested?
If you're based in Egypt and ready to take on an international challenge in advanced food processing technology, we'd love to hear from you.

For further information, please contact our talent acquisition business partner Craig Maiden -

Website -

LinkedIn - Marel

Job Summary:

We are seeking a detail-oriented and customer-focused Field Service Engineer to provide on-site and remote IT support for end users. This role involves handling incidents escalated from the Service Desk, troubleshooting hardware and software issues, and coordinating with backline teams to ensure efficient and timely resolution.

Key Responsibilities:

• Receive and resolve user requests/incidents escalated by the Service Desk or end users.
• Provide timely updates on incident tickets and communicate resolutions to Level 1 support.
• Escalate unresolved issues to vendors or L3 teams when required.
• Deliver telephonic, remote, and desk-side support, including on-site visits for remote locations.
• Configure, troubleshoot, and resolve issues with desktops, laptops, operating systems, printers, and peripherals.
• Perform installation, upgrades, de-installation, and repair activities for end-user equipment.
• Provide onsite support for office automation software, approved business applications, and IT devices such as monitors, scanners, docking stations, classroom, and meeting room equipment.
• Collaborate with Network, Application, and System Admin teams to provide basic infrastructure and system administration support.
• Carry out basic network patch cable changes and replace faulty cables as directed by Infrastructure teams.
• Assist with inventory audits by conducting visual checks and updating tracking sheets for the Asset Management team.
• Support the implementation of approved changes onsite in coordination with backline teams.

Qualifications & Skills:

• Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
• 2–4 years of experience in IT support, field service, or desktop support.
• Proficiency in troubleshooting Windows OS, hardware, enterprise applications, and IT peripherals.
• Basic understanding of networking and system administration.
• Strong problem-solving, communication, and customer service skills.
• Ability to work independently and manage multiple tasks in dynamic environments.

Job Type: Full-time

Application Question(s):

• Do you have prior experience providing on-site IT support within the UAE or Middle East region?
• Are you currently based in Dubai, or available to relocate immediately?
• What is your experience level with troubleshooting desktops, laptops, operating systems, and peripherals (in years)?
• How do you prioritize and manage multiple incident tickets in a fast-paced support environment?
• What are your salary expectations for this role in AED (monthly)?
• What is your current notice period in days?

Location:

• Dubai (Required)

Location:

Job ID:

Date Posted:

Company Name:

Profession (Job Category):

Job Schedule:

Remote:

Job Description:

The opportunity

This role is responsible for encompassing the performance of aftermarket services and support for the installed base as well as High Voltage Products (GIS LTB AIS GCB & Power Quality) maintenance services to our utility contractor for UAE and would involve performing preventive maintenance upgrades troubleshooting and warranty repairs on High Voltage Products as well as performing commissioning activities. It also involves the development and implementation of proactive services responsive to customer requirements. The position also includes coordination of investigations ofcustomer-reported issues and assistance to achieve equitable solutions for our customers.

How youll make an impact

• Strong knowledge of Power Quality Products & Service portfolios.
• Arrange and perform activities in shop floor/ Site related to quality checking of product/ Services incoming material quality Operation Service quality monitoring.
• Install commission and maintain power quality systems including filters capacitors and reactors.
• Analyze electrical systems to identify power quality issues and implement corrective measures.
• Collaborate with clients and engineering teams to design and execute commissioning plans. Conduct site assessments and troubleshoot power quality issues.
• Monitor and test electrical parameters such as voltage current and harmonics provide technical support to clients and internal teams document procedures findings and recommendations and ensuring compliance with industry standards and regulations.
• Elaboration of inspection and test plans and concepts during tenders and projects in the areas of Power Quality Solutions
• Conception preparation and execution of factory and site acceptance tests together with customer and supplier.
• Coordination of commissioning works inclusive take-over of responsibility for budget and time of all commissioning activities on site.
• Self-responsible supervision and management of suppliers and/or partners active leadership of commissioning activities on site in UAE continuous learning and development in all related technologies and arranging & sustaining a safe environment by implementing HSE requirements.
• Employees shall also carry out any tasks that are assigned by management necessary to fulfil the job requirements.
• Acts as voice of customer back into internal engineering and quality functions.
• Effectively manages multifunctional interfaces - internal feeder factories service department customers and sub suppliers.
• Able to show personal leadership & maintain a teamwork environment to deliver assignments.
• Responsible for adherence to the quality assurance requirements on the Power Plant /
  Substation / Oil & Gas / Process Industries site and seeks to improve these continually.
• You will be responsible for ensuring compliance with applicable external and internal regulations procedures and guidelines.
• Living Hitachi Energys core values safety and integrity which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• A bachelors degree in electrical engineering is preferred.
• Minimum 5 years or Diploma in electrical engineering with minimum 10 Years of experience in Power Quality services and commissioning works.
• Proficient in analyzing electrical systems and implementing corrective measures.
• Strong knowledge of power quality systems filters capacitors & reactors.
• Experience in collaborating with clients and engineering teams.
• Excellent troubleshooting and problem-solving skills.
• Familiarity with industry standards and regulations
• Computer literate and excellent interpersonal written/oral communication skills.
• Team player with the ability to network and build relationships both internally and externally.
• Highly focused on meeting customer service and quality standards.
• Proficiency in both spoken & written English language is required.