6 Floor Operations jobs in the United Arab Emirates

As a key member of our team, you will be responsible for ensuring seamless day-to-day restaurant operations align with established standards and procedures.

You will participate in opening and closing procedures, adhere to norms and guidelines, and maintain brand standards by checking merchandise and displays daily.

Your support is crucial in conducting monthly inventory tasks for all brand equipment, following established procedures, and upholding mandatory hygiene practices at all times.

To achieve organizational goals, you will collaborate with your team to meet set targets and implement Standard Operating Procedures (SOP).

You will provide exceptional customer service by greeting customers, presenting the menu, assisting in their selection, and visiting tables to ensure satisfaction.

Your functional supervisory duties will include delegating tasks, establishing deadlines, overseeing results and quality, providing training, and communicating team requests to higher management.

You will oversee the work of all staff members and monitor adherence to prescribed preparation techniques.

• Fluency in English
• Proficiency in MS Office

Technical degree in Hospitality Management or a related field and three to five years of experience in F&B operations are preferred qualifications.

Azadea Group offers an equal employment opportunity environment where everyone is valued and respected. We foster a culture that celebrates diversity and promotes inclusion.

Job Title:

Floor Operations Coordinator

Job Description:

• Ensures smooth day-to-day operations according to established standards and procedures.
• Participates in opening and closing procedures, adhering to norms and guidelines. Checks merchandise and displays daily to maintain brand standards.
• Supports colleagues by conducting monthly inventory tasks for all brand equipment, following established procedures.
• Follows mandatory procedures to ensure proper uniform and personal hygiene cleanliness at all times.

Key Responsibilities:

• Greet customers upon arrival, present them with the menu, assist in selection, and visit tables to ensure satisfaction.
• Carry out customer service activities, including handling complex or outside-the-norm inquiries.
• Carry out supervisory duties, including delegating tasks, establishing deadlines, overseeing results, providing training, and communicating team requests to higher management.
• Oversees staff members and monitors adherence to prescribed preparation techniques.

Qualifications:

• Fluency in English; fluency in Arabic is a plus.
• Proficiency in MS Office.
• Technical degree in Hospitality Management or a related field.
• Three to five years of experience in F&B operations or a similar role.

Benefits:

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.

Assume overall responsibility for the service of food items within restaurant areas.

• Oversee the entire floor operation, ensuring that all team members adhere to our Cycle of Service at all times.
• Guarantee that all FOH staff are reporting for duty and that the restaurant is adequately staffed at all times.
• Organize breaks in accordance with fluctuations in the volume of business.
• Regularly report and liaise with management regarding departmental performance, keeping them informed of any relevant information or issues.
• Perform a duty manager role while on shift when required, taking sole duty management responsibilities for the Venue, and dealing with any issues that may arise during shift.
• Liaise with customers regarding special functions.
• Ensure that table mise-en-place are impeccable and that tables are set correctly.
• Ensure that stations have their correct mise-en-place.
• Report and rectify any faults and defects without delay.
• Maintain high standards of morale and personal appearance of all staff.
• Enforce fair and equitable discipline, complying with company regulations.
• Investigate and address the causes of staff grievances.
• Be aware of all statutory regulations affecting safety and ensure that any safety hazards are rectified.
• Ensure that all stocks and supplies are requested in advance, correct stock levels maintained and stored under optimum conditions.
• Conduct regular stocktaking of all operating equipment at specified intervals.
• Ensure that operating equipment is used properly and not abused.
• Facilitate effective communication by attending meetings as required and holding staff meetings on a regular basis to impart information.
• Hold regular On-the-Job training sessions to ensure that staff can perform their duties correctly and effectively.
• Provide feedback on guest complaints and comments.
• Maintain a high degree of interest in self-development.
• Clean agreed designated areas, adhering to laid-down procedures, morning / evening routines and hygiene requirements.
• Ensure napkins are ordered and received as required and exchange dirty or damaged linen for clean, usable items.
• Set tables to laid-down standards, ensuring that all items used are clean, undamaged and in a good state of repair.
• Ensure sideboards on stations are adequately stocked with replacement cutlery, napkins or other established needs.
• Be familiar with the composition of all menu items.
• Serve food and beverages in accordance with laid-down standards, but above all in a professional and courteous manner.
• Ensure customers are correctly charged, present the bill and take payment from the customer, in accordance with the procedures of the establishment.
• At all times be aware of and practice good customer relations, assisting the guest in any way which does not adversely affect other customers.
• Attend to customer complaints satisfactorily.
• Participate in any fire or evacuation drills and become completely familiar with all exits, including those normally used by customers, as well as fire escapes.
• Report any suspicious packages or parcels to management without delay.
• Be continually aware of, and maintain, the highest standards of personal hygiene and ensure that all team members also adhere to this.
• Attend meetings and training courses as required.
• Ensure a daily staff briefing is held at the agreed time.
• Adhere to local municipality hygiene requirements.
• Ensure that food delivered to tables is always of the highest standard and quality.
• Conduct annual staff appraisals.
• Conduct end of probation period reviews as per local employment laws and agreed timelines.
• Maintain internal staff files with training documents, appraisals, and any other relevant documents.
• Act as a positive ambassador for the business.
• Carry out any other reasonable request asked by management.
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We are seeking a skilled and experienced Floor Supervisor to join our team. As a key member of the management team, you will be responsible for overseeing daily operations on the floor.

• Schedule Management: Ensure efficient scheduling of staff to meet customer demand while maintaining optimal staffing levels.
• Staff Supervision: Train, develop, and supervise a team of front-of-house and back-of-house staff to deliver exceptional customer service and ensure seamless operational processes.
• Customer Service: Foster positive relationships with customers by providing exceptional service, addressing concerns promptly, and ensuring a satisfying dining experience.
• Cash Handling and Inventory: Manage cash handling procedures, maintain accurate records, and monitor inventory levels to prevent losses.
• Food Safety and Quality: Enforce strict adherence to food safety standards, ensuring high-quality products and services.

• Bachelor's degree in Hospitality Management or related field.
• Minimum 3-5 years' experience in a similar role.
• Excellent leadership, communication, and interpersonal skills.
• Able to motivate and train staff to achieve high service standards.

• Competitive salary and benefits package.
• Opportunities for career advancement and professional growth.

• This is a full-time position with regular working hours.
• Applicants must be flexible and able to adapt to changing circumstances.

We are seeking a dedicated and experienced Restaurant Floor Captain to join our team.

• The ideal candidate should possess a minimum of 1-2 years of experience in restaurant management, preferably in a similar field.

Key responsibilities will include:

• Supervising staff and maintaining a high level of customer service
• Coordinating daily operations and ensuring the smooth running of the restaurant
• Managing inventory and maintaining a clean and organized work environment

Required skills and qualifications:

• Strong leadership and communication skills
• Excellent problem-solving and time management abilities
• Able to work well under pressure and maintain a calm demeanor

Benefits of this role include:

• Free accommodation
• Duty-time food provided

We prefer candidates who are male and fluent in Malayalam. Interested individuals should have a strong passion for delivering exceptional customer experiences and be willing to learn and grow with our company.