8 Floor Staff jobs in the United Arab Emirates

Job Description - Floor Supervisor (FLO )

Floor Supervisor (

Description

ABOUT THE COMPANY

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

The Floor Supervisor ensures smooth day-to-day restaurant operations according to the brand's established standards and procedures.

• Participate in the restaurant's opening and closing procedures, ensuring adherence to norms and guidelines. Check merchandise and displays daily to maintain brand standards.
• Support others by conducting monthly inventory tasks for all brand equipment, following established procedures.
• Follow a range of mandatory procedures to ensure proper uniform and personal hygiene cleanliness at all times, for oneself and others.
• Participate in achieving the organization’s goals, meeting the brand's set targets, and ensuring proper implementation of the Standard Operating Procedures (SOP).
• Greet customers upon their arrival, present them with the menu, assist in their selection, and visit their table to ensure satisfaction.
• Carry out various customer service activities, including handling customer bills, cases, and inquiries that are more complex or outside the norm.
• Carry out functional supervisory duties, including delegating tasks, establishing deadlines, overseeing results and quality, providing training, and communicating team requests to higher management.
• Oversee the work of all staff members and closely monitor adherence to the brand's prescribed preparation techniques.

• LANGUAGE & TECHNICAL SKILLS
• Fluency in English. Fluency in Arabic is a plus.
• Technical Skills
• Proficiency in MS Office
• Food Safety Level
• Food Safety Level (if applicable within the role)
• EDUCATION
• Technical degree in Hospitality Management, or a related field.
• EXPERIENCE
• Three to five years of experience in F&B operations, or a similar role.
• BEHAVIORAL COMPETENCIES
• Customer Focus
• Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.
• Directs Work
• Provides direction, delegating, and removing obstacles to get work done. For example, asks questions to understand the desired outcomes for the role; confirms accountabilities with others so that work can be done effectively and efficiently; informs stakeholders when there are delays or problems that will affect them.
• Ensures Accountability
• Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.
• Communicates Effectively
• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
• Situational Adaptability
• Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, swiftly and easily adapts approach to a wide array of different or changing situations. Is inquisitive about evolving situations; identifies how to adapt early.

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.

Job Description - Floor Supervisor (FLO )

Floor Supervisor ( Job Number: FLO )

Description

ABOUT THE COMPANY

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

JOB PURPOSE

The Floor Supervisor ensures smooth day-to-day restaurant operations according to the brand's established standards and procedures.

RESPONSIBILITIES

- Participate in the restaurant's opening and closing procedures, ensuring adherence to norms and guidelines. Check merchandise and displays daily to maintain brand standards.

- Support others by conducting monthly inventory tasks for all brand equipment, following established procedures.

- Follow a range of mandatory procedures to ensure proper uniform and personal hygiene cleanliness at all times, for oneself and others.

- Participate in achieving the organization’s goals, meeting the brand's set targets, and ensuring proper implementation of the Standard Operating Procedures (SOP).

- Greet customers upon their arrival, present them with the menu, assist in their selection, and visit their table to ensure satisfaction.

- Carry out various customer service activities, including handling customer bills, cases, and inquiries that are more complex or outside the norm.

- Carry out functional supervisory duties, including delegating tasks, establishing deadlines, overseeing results and quality, providing training, and communicating team requests to higher management.

- Oversee the work of all staff members and closely monitor adherence to the brand's prescribed preparation techniques.

Qualifications

LANGUAGE & TECHNICAL SKILLS

- Fluency in English. Fluency in Arabic is a plus.

Technical Skills

- Proficiency in MS Office

Food Safety Level

EDUCATION

Technical degree in Hospitality Management, or a related field.

EXPERIENCE

Three to five years of experience in F&B operations, or a similar role.

BEHAVIORAL COMPETENCIES

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.

Directs Work

Provides direction, delegating, and removing obstacles to get work done. For example, asks questions to understand the desired outcomes for the role; confirms accountabilities with others so that work can be done effectively and efficiently; informs stakeholders when there are delays or problems that will affect them.

Ensures Accountability

Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.

Communicates Effectively

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

Situational Adaptability

Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, swiftly and easily adapts approach to a wide array of different or changing situations. Is inquisitive about evolving situations; identifies how to adapt early.

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.

We’re seeking someone with a sales-minded approach, excellent customer service skills, and a positive, energetic attitude for our next fitness sales associate. You should be enthusiastic about physical fitness and flourish in a setting that challenges you to go beyond individual and group objectives. In addition to having at least a year of sales experience, our ideal applicant has a solid grasp of how to find leads through telemarketing, cold calling, walk-ins, and member recommendations. Apply right away if you're a team player and eager for a rewarding sales position in the fitness sector.

• Can speak in Arabic and English
• Provide exceptional customer service experience to all members, non-members and users of the facility.
• Articulates and implements the organization’s strategy for selling products or services.
• Develops forecasts and strategies to achieve sales at price levels to ensure profitability.
• Leading, monitoring, motivating and inspiring the team; providing guidance and support.
• Handling telephone enquiries, recording messages from incoming calls and transferring calls.
• Recording and keeping clear and accurate records of all queries, complaints, lost property and repairs and ensuring the information is delegated to, and resolved by, the relevant department.

• Must possess strong motivational, interpersonal and communication skills.
• Computer and System literate.
• Must be solution-oriented.
• Must be a self-starter and hold strong organizational skills.
• 2-3 years of experience in sales or a similar role is highly desired.

We are recruiting for a newly opened wellness studio in Dubai, crafted with an industrial, holistic, and zen ambiance. The studio is looking for two personable and well-organized Front Desk Associates to join the team and serve as the welcoming face for clients.

• Warmly welcome and assist clients upon arrival
• Manage bookings and schedules using Fresha
• Handle client inquiries with professionalism and friendliness
• Ensure the reception and studio areas remain neat and tidy
• Carry out administrative duties, including working with Excel
• Collaborate with practitioners and management to support daily operations

• Minimum 2 years of front desk or customer service experience
• Strong communication and interpersonal skills
• Advanced English (spoken and written)
• Friendly, approachable, and highly organized personality
• Familiarity with Fresha and Excel preferred
• Must be based locally in Dubai

• Salary: AED 4,000 per month
• Visa
• Medical insurance provided
• Uniform: green linen pants, kimono top, and white t-shirt
• 25 Days paid annual leave

Start Date: September 10th

This is an excellent opportunity to become part of a growing wellness brand and work in a supportive, client-focused environment.