773 Front Desk Agents jobs in Dubai

Actively welcome, greet and check guests in Inform guests with savvy knowledge of hotel, its services, the city, and local happenings

Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up

Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.

Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries

Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Nuvola or hotel specific recording process

Update and maintain the reception hand over book, pass on all guest feedback to the Manager on duty so appropriate action may be taken

Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with SLS Dubai confidentiality standards

Ensure the correct procedure and policy standards are adhered to

Ensure all necessary supplies are available for the front desk, manage par stock and order supplies

Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.

Encourage up-selling in order to maximize rates

Ensure work areas are cleaned and maintained at all times

Qualifications

High School Diploma or equivalent required

One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel

Enter and locate work related information using computers and/or point of sale systems

Ability to spend extended lengths of time viewing a computer screen

Possess a gracious, friendly, and fun demeanor

Ability to multitask, work in a fast paced environment and have a high level attention to detail Strong verbal and written communication skills in English

Maintain positive and productive working relationships with other employees and departments

Ability to work independently and to partner with others to promote an environment of teamwork

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

Passionate about being the central information contact for guest services and inquiries Take your career to a whole new level with us and join our Front Office team.

Whats in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Provide a warm welcome to the guests register and process check in for all arrivals and update the guest information in the system.
• Assist Guest with general enquiries providing accurate and detailed information.
• Provide prompt attentive and friendly service at all times (in line with LQA standards) constantly reviewing guest feedback (direct online reviews or surveys) performance and operations.
• Keeps abreast of all product knowledge ranging from daily functions services and facilities available and marketing and promotional activities.
• Maintain personal presentation and hygiene as per the grooming standards issued by Swisstel Hotels & Resorts.
• Projects a favorable image of the hotel through a positive and professional attitude manner and presentation.
• Is aware of and abides by all hotel policies procedures & relevant legislations.
• To follow the Hotel set Safety standards and adhere to all rules and regulations as set out by the Occupational Health and Safety Act and to take reasonable care at work so as not to put self or others at unnecessary risk.
• Always remain professional in attitude manner and presentation providing guest with a 5* star heartfelt service.
• Maintains a positive relationship with guests and colleagues by meeting and exceeding their expectations.

Qualifications :

• Previous experience in a similar role in a 5 star hotel setting is an asset
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Excellent written and verbal English communication skills additional languages are a plus (Arabic Chinese French Russian)
• Prior experience working with Opera or a related system
• Ability to promote positive relations with all hotel guests & colleagues

Additional Information :

Visa requirements:

Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit

Do what you love care for the world dare to challenge the status quo #HOSPITALITYISAWORKOFHEART

Remote Work :

No

Employment Type :

Full-time

Join to apply for the Front Desk Agent role at Hyde Johannesburg Rosebank.

Company Description
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in Downtown District, designed by the award-winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

1. Actively welcome, greet, and check guests in.
2. Inform guests with savvy knowledge of the hotel, its services, the city, and local happenings.
3. Ensure all requests are dealt with accurately, providing appropriate service, attention, and follow-up.
4. Differentiate between guest types and handle them appropriately; guests with confirmed or claimed reservations, walk-ins, VIP guests, groups, etc.
5. Follow up on all arrivals using the prescribed procedures, including modification of registration cards, special requests, rate changes, room changes, account inquiries, and reservation inquiries.
6. Deal with all guest requests, accidents, and thefts promptly, within a 20-minute response time, recording all matters in Nuvola or the hotel-specific recording process.
7. Update and maintain the reception handover book, passing on all guest feedback to the Manager on duty for appropriate action.
8. Ensure guest privacy and security, with all confidential guest information protected according to SLS Dubai standards.
9. Adhere to the correct procedures and policy standards.
10. Ensure all necessary supplies are available at the front desk, managing par stock and ordering supplies.
11. Comply with hotel credit policies related to cash payments, credit card payments, vouchers, third-party payments, and international currency.
12. Encourage up-selling to maximize rates.
13. Maintain a clean and organized work area at all times.

Qualifications

1. High School Diploma or equivalent required.
2. One to two years of experience in a public contact position, preferably in an upscale or lifestyle brand hotel.
3. Proficiency in entering and locating work-related information using computers and/or point of sale systems.
4. Ability to spend extended periods viewing a computer screen.
5. Gracious, friendly, and fun demeanor.
6. Ability to multitask, work in a fast-paced environment, and maintain high attention to detail.
7. Strong verbal and written communication skills in English.
8. Ability to work independently and collaborate with others to foster teamwork.

Join our team as a Front Desk Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from check-in to check-out.

• Greet guests upon arrival, facilitate smooth check-in/check-out processes, and provide information about hotel services, amenities, and policies.
• Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments.
• Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere.
• Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordinating with the accounting department.
• Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.

Your experience and skills include:

• Service focused personality is essential; previous Front Desk experience is preferred
• Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, holidays.
• Computer literacy a must with Opera experience is a must.
• Professional appearance and demeanor
• A passion for Guest Service and a skill for anticipating guest needs
• Ability to work in a team environment
• Strong communication and interpersonal skills required
• Ability to work under pressure and manage conflicting priorities
• Fluency in English; additional languages are a plus

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

Our Brands include:

-Raffles
-Fairmont
-Sofitel
-MGallery
-Grand Mercure
-Pullman
-Swissôtel
-Novotel
-Suite Novotel
-Mercure
-Thalassa sea & spa
-Adagio
-ibis
-ibis Styles
-ibis budget
-HotelF1

Job Description

The Front Desk Agent is responsible for providing exceptional customer service while managing guest check-ins, check-outs, and reservations. This role requires strong communication skills in Arabic and English to assist a diverse range of guests efficiently. The ideal candidate will handle inquiries, resolve guest concerns, and ensure a seamless front desk experience. This position requires professionalism, attention to detail, and the ability to work in a fast-paced hospitality environment.

Responsibilities

1. Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
2. Manage the check-in and check-out process efficiently, handling payments and room assignments.
3. Provide accurate information about hotel services, promotions, and local attractions.
4. Respond to guest inquiries and complaints promptly, ensuring customer satisfaction.
5. Coordinate with housekeeping and maintenance teams to address guest requests.
6. Maintain an organized front desk area and ensure proper documentation of all transactions.
7. Assist in handling reservations, cancellations, and modifications as per guest requests.
8. Process payments, verify credit card transactions, and maintain accurate billing records.
9. Follow hotel policies and procedures to ensure security and guest confidentiality.
10. Communicate effectively with team members and other departments to ensure smooth operations.

Requirements

1. Fluency in Arabic and English (written and spoken) is mandatory.
2. Previous experience in a hotel or hospitality front desk role is preferred.
3. Strong customer service and interpersonal skills.
4. Ability to multitask and handle high-pressure situations professionally.
5. Proficiency in hotel management software and Microsoft Office applications.
6. Excellent problem-solving and conflict-resolution skills.
7. Flexibility to work in shifts, including weekends and holidays.
8. Professional appearance and a positive attitude.
9. Strong organizational skills and attention to detail.
10. Bachelor's degree or diploma in Hospitality Management or a related field is an advantage.

Join to apply for the Front Desk Agent role at Amwaj Rotana Jumeirah Beach

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Job Description

Job Summary-

We are looking for a Front Desk Agent to join our team and be the first point of contact for our customers. The ideal candidate will welcome guests, manage reservations, and provide excellent customer service to ensure a positive experience for all visitors.

Job Responsibility-

• Greet and welcome guests in a friendly and professional manner
• Handle all incoming calls, emails, and inquiries
• Check-in and check-out guests efficiently
• Manage reservations and ensure accuracy of guest information
• Provide information about facilities, services, and local attractions
• Resolve customer complaints and issues in a timely and effective manner
• Maintain a clean and organized front desk area
  
  

• Proven experience as a Front Desk Agent, Receptionist, or similar role
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office and hotel management software
• Strong customer service skills
• Ability to multitask and prioritize in a fast-paced environment
• High school diploma; additional certification in hospitality is a plus
  
  

• Excellent communication and interpersonal skills
• Proficient in using office equipment, including phone systems and computers
• Strong customer service orientation
• Ability to handle multiple tasks and prioritize effectively
• Attention to detail and accuracy in handling bookings and reservations
• Problem-solving and conflict resolution skills
• Knowledge of administrative procedures and basic bookkeeping
• Ability to remain calm and professional in high-pressure situations
• Familiarity with hotel operations and guest services

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries Hospitality

Referrals increase your chances of interviewing at Amwaj Rotana Jumeirah Beach by 2x

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Dubai, Dubai, United Arab Emirates 20 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.

Key Job Responsibilities:

• Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
• Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
• Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
• Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
• Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
• Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
• Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
• Safeguard guest privacy by refraining from disclosing any guest details.
• Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company's environmental, health, and safety procedures and policies.

Job Summary:
We are looking for a Front Desk Agent to join our team and be the first point of contact for our customers. The ideal candidate will welcome guests, manage reservations, and provide excellent customer service to ensure a positive experience for all visitors.

Job Responsibility:
- Greet and welcome guests in a friendly and professional manner
- Handle all incoming calls, emails, and inquiries
- Check-in and check-out guests efficiently
- Manage reservations and ensure accuracy of guest information
- Provide information about facilities, services, and local attractions
- Resolve customer complaints and issues in a timely and effective manner
- Maintain a clean and organized front desk area

Candidate Requirements:
- Proven experience as a Front Desk Agent, Receptionist, or similar role
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office and hotel management software
- Strong customer service skills
- Ability to multitask and prioritize in a fast-paced environment
- High school diploma; additional certification in hospitality is a plus

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments, and 371 branded residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in Downtown District, designed by the award-winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

• Actively welcome, greet, and check guests in.
• Inform guests with savvy knowledge of the hotel, its services, the city, and local happenings.
• Ensure all requests are dealt with accurately, providing appropriate service, attention, and follow-up.
• Differentiate between guest types and handle them appropriately: guests with confirmed reservations, walk-ins, VIP guests, groups, etc.
• Follow up on all arrivals using the prescribed procedures, including modification of registration cards, special requests, rate changes, room changes, and account inquiries.
• Deal with all guest requests, accidents, and thefts promptly, within a 20-minute response time; record all matters in Nuvola or the hotel-specific recording system.
• Update and maintain the reception handover book; pass on all guest feedback to the Manager on duty for appropriate action.
• Ensure guest privacy and security; confidential guest information must not be disclosed, and processes should align with SLS Dubai confidentiality standards.
• Adhere to all procedure and policy standards.
• Ensure all necessary supplies are available at the front desk; manage par stock and order supplies as needed.
• Comply with hotel credit policies related to cash payments, credit card payments, vouchers, third-party payments, and international currencies.
• Encourage upselling to maximize rates.
• Maintain clean and organized work areas at all times.

• High School Diploma or equivalent required.
• One to two years of experience in a public contact position, preferably in an upscale or lifestyle brand hotel.
• Proficient in entering and locating work-related information using computers and/or point of sale systems.
• Ability to spend extended periods viewing a computer screen.
• Possess a gracious, friendly, and fun demeanor.
• Ability to multitask, work in a fast-paced environment, and maintain a high level of attention to detail.
• Strong verbal and written communication skills in English.
• Ability to maintain positive and productive relationships with colleagues and other departments.
• Ability to work independently and promote teamwork.