626 Front Desk Agents jobs in Dubai

Overview

Mandarin Oriental Downtown, Dubai is looking for a Front Desk Agent to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

Based at the Mandarin Oriental Downtown, Dubai within the Front Office Department in Dubai, the Front Desk Agent is responsible to meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. Front Desk Agent reports to Duty Manager.

• Welcome, check in/out, and escort guests while handling preferences, invoices, and correspondence with attention to detail and service standards.
• Manage cash handling duties responsibly, including drawer balancing, voucher preparation, and coordination with Accounting and Night Duty Manager.
• Deliver prompt and courteous service throughout the guest journey, collaborating with departments like Concierge, Housekeeping, and Reservations.
• Maintain thorough knowledge of hotel products and services to tailor offerings to guest needs and communicate unique features effectively.
• Foster a positive and collaborative work environment, actively participate in meetings, and serve as a role model of service excellence and integrity.
• Ensure guest satisfaction by engaging warmly, resolving complaints where possible, and creating memorable experiences aligned with MOHG standards.

• Senior school qualification with at least 2 years’ experience in a 5-star hotel environment, including 1 year in Front Office; pre-opening and Middle East experience are advantages.
• Proficient in Microsoft Office, PSMS, and other Front Office systems.
• Communicates effectively in English; additional language skills in Arabic or others are preferred.
• Demonstrates strong customer service skills with a keen understanding of guest needs and expectations.
• Possesses excellent interpersonal, communication, and organizational skills, capable of multitasking in a fast-paced setting.
• Physically able to stand for long periods and work flexible shifts, including evenings, weekends, and holidays based on business needs.

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

We’re Fans. Are you?

As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.

• Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
• Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
• Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
• Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
• Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
• Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
• Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
• Safeguard guest privacy by refraining from disclosing any guest details.
• Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company's environmental, health, and safety procedures and policies.

• Entry level

• Full-time

• Management and Manufacturing

• Hospitality

• Greet and welcome guests promptly and courteously.
• Handle check-in and check-out procedures efficiently.
• Manage room reservations, bookings, and cancellations.
• Respond to guest inquiries, concerns, and special requests.
• Coordinate with housekeeping and maintenance teams.
• Maintain accurate guest records and billing information.
• Promote hotel services and amenities to guests.
• Process payments and maintain a balanced cash drawer.
• Ensure the front desk area is neat, presentable, and stocked.
• Adhere to hotel policies, procedures, and safety standards.
  
  

• High school diploma or equivalent; hospitality training preferred.
• Minimum 1–2 years of experience in a front office or customer service role.
• Proficiency in property management systems .
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Professional appearance and attitude.
• Ability to work flexible shifts, including weekends and holidays.
• Prior UAE hospitality experience is an advantage.
  
  

• Health Insurance
• Visa
• Paid Annual Leaves
• Maternity and Paternity Leaves
  
  

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description

As a Front Desk Agent, you will be an integral part of our dynamic team, serving as the first point of contact for guests from around the world, particularly those who speak Arabic. This role requires an individual with excellent communication skills, a warm and welcoming demeanor, and the ability to multitask in a fast-paced environment. You will be responsible for ensuring guest satisfaction by attending to their needs promptly and efficiently while maintaining a high standard of professionalism and confidentiality. Your linguistic skills will enable our Arabic-speaking guests to feel comfortable and valued from the moment they step into our establishment. With attention to detail and a proactive approach, you will handle guest inquiries, manage bookings, and navigate any challenges that may arise, while representing our brand with integrity and enthusiasm.

• Greet and welcome guests with a warm, friendly attitude.
• Provide assistance to guests in both English and Arabic languages.
• Manage guest check-in and check-out processes efficiently.
• Respond to guest inquiries and resolve issues promptly and politely.
• Coordinate with other departments to meet guests' needs effectively.
• Maintain updated records of bookings and guest information accurately.
• Provide information on hotel services and local attractions.
• Handle all guest correspondence and communication with professionalism.
• Ensure the front desk is neat, tidy, and well-organized at all times.
• Handle payment transactions accurately and in a secure manner.
• Assist in administrative tasks, including processing and filing paperwork.
• Uphold the confidentiality of all guest information and sensitive data.

• Proficiency in Englis speaking and writing skills.
• Previous experience in a front desk or customer service role preferred.
• Friendly demeanor, excellent communication, and interpersonal skills.
• Strong organizational skills with the ability to multitask effectively.
• Problem-solving capabilities and attention to detail are essential.
• Basic computer skills, including proficiency with Microsoft Office Suite.
• Ability to work flexible hours, including weekends and holidays.

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Job Description

The Front Desk Agent is responsible for providing exceptional customer service while managing guest check-ins, check-outs, and reservations. This role requires strong communication skills in Arabic and English to assist a diverse range of guests efficiently. The ideal candidate will handle inquiries, resolve guest concerns, and ensure a seamless front desk experience. This position requires professionalism, attention to detail, and the ability to work in a fast-paced hospitality environment.

Responsibilities

1. Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
2. Manage the check-in and check-out process efficiently, handling payments and room assignments.
3. Provide accurate information about hotel services, promotions, and local attractions.
4. Respond to guest inquiries and complaints promptly, ensuring customer satisfaction.
5. Coordinate with housekeeping and maintenance teams to address guest requests.
6. Maintain an organized front desk area and ensure proper documentation of all transactions.
7. Assist in handling reservations, cancellations, and modifications as per guest requests.
8. Process payments, verify credit card transactions, and maintain accurate billing records.
9. Follow hotel policies and procedures to ensure security and guest confidentiality.
10. Communicate effectively with team members and other departments to ensure smooth operations.

Requirements

1. Fluency in Arabic and English (written and spoken) is mandatory.
2. Previous experience in a hotel or hospitality front desk role is preferred.
3. Strong customer service and interpersonal skills.
4. Ability to multitask and handle high-pressure situations professionally.
5. Proficiency in hotel management software and Microsoft Office applications.
6. Excellent problem-solving and conflict-resolution skills.
7. Flexibility to work in shifts, including weekends and holidays.
8. Professional appearance and a positive attitude.
9. Strong organizational skills and attention to detail.
10. Bachelor's degree or diploma in Hospitality Management or a related field is an advantage.

Mandarin Oriental Downtown, Dubai is looking for a Front Desk Agent to join our Front Office team.

Based at the Mandarin Oriental Downtown, Dubai within the Front Office Department in Dubai, the Front Desk Agent is responsible to meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. Front Desk Agent reports to Duty Manager.

• Welcome, check in/out, and escort guests while handling preferences, invoices, and correspondence with attention to detail and service standards.
• Manage cash handling duties responsibly, including drawer balancing, voucher preparation, and coordination with Accounting and Night Duty Manager.
• Deliver prompt and courteous service throughout the guest journey, collaborating with departments like Concierge, Housekeeping, and Reservations.
• Maintain thorough knowledge of hotel products and services to tailor offerings to guest needs and communicate unique features effectively.
• Foster a positive and collaborative work environment, actively participate in meetings, and serve as a role model of service excellence and integrity.
• Ensure guest satisfaction by engaging warmly, resolving complaints where possible, and creating memorable experiences aligned with MOHG standards.

• Senior school qualification with at least 2 years' experience in a 5-star hotel environment, including 1 year in Front Office; pre-opening and Middle East experience are advantages.
• Proficient in Microsoft Office, PSMS, and other Front Office systems.
• Communicates effectively in English; additional language skills in Arabic or others are preferred.
• Demonstrates strong customer service skills with a keen understanding of guest needs and expectations.
• Possesses excellent interpersonal, communication, and organizational skills, capable of multitasking in a fast-paced setting.
• Physically able to stand for long periods and work flexible shifts, including evenings, weekends, and holidays based on business needs.

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

We're Fans. Are you?

Passionate about being the central information contact for guest services and inquiries Take your career to a whole new level with us and join our Front Office team.

Whats in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Provide a warm welcome to the guests register and process check in for all arrivals and update the guest information in the system.
• Assist Guest with general enquiries providing accurate and detailed information.
• Provide prompt attentive and friendly service at all times (in line with LQA standards) constantly reviewing guest feedback (direct online reviews or surveys) performance and operations.
• Keeps abreast of all product knowledge ranging from daily functions services and facilities available and marketing and promotional activities.
• Maintain personal presentation and hygiene as per the grooming standards issued by Swisstel Hotels & Resorts.
• Projects a favorable image of the hotel through a positive and professional attitude manner and presentation.
• Is aware of and abides by all hotel policies procedures & relevant legislations.
• To follow the Hotel set Safety standards and adhere to all rules and regulations as set out by the Occupational Health and Safety Act and to take reasonable care at work so as not to put self or others at unnecessary risk.
• Always remain professional in attitude manner and presentation providing guest with a 5* star heartfelt service.
• Maintains a positive relationship with guests and colleagues by meeting and exceeding their expectations.

Qualifications :

• Previous experience in a similar role in a 5 star hotel setting is an asset
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Excellent written and verbal English communication skills additional languages are a plus (Arabic Chinese French Russian)
• Prior experience working with Opera or a related system
• Ability to promote positive relations with all hotel guests & colleagues

Additional Information :

Visa requirements:

Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit

Do what you love care for the world dare to challenge the status quo #HOSPITALITYISAWORKOFHEART

Remote Work :

No

Employment Type :

Full-time

As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.

• Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
• Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
• Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
• Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
• Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
• Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
• Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
• Safeguard guest privacy by refraining from disclosing any guest details.
• Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company's environmental, health, and safety procedures and policies.

• Entry level

• Full-time

• Management and Manufacturing

• Hospitality

Get notified about new Front Desk Representative jobs in Dubai, Dubai, United Arab Emirates .

As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.

Key Job Responsibilities:

• Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
• Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
• Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
• Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
• Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
• Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
• Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
• Safeguard guest privacy by refraining from disclosing any guest details.
• Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company's environmental, health, and safety procedures and policies.