423 Front Desk Agents jobs in Dubai

As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.

Key Job Responsibilities:

• Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
• Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
• Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
• Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
• Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
• Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
• Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
• Safeguard guest privacy by refraining from disclosing any guest details.
• Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.

First impressions count. To ensure our guests have memorable experiences from the start, we are looking for a Front Desk Agent who can make transactions seamless, offer exceptional local insights, and anticipate every request to make our guests feel at home.

Every day is different, but your main responsibilities will include:

• Kicking off truly memorable guest experiences with a warm welcome.
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone.
• Handling payments for guest bookings efficiently.
• Ensuring the check-in and check-out processes are swift and seamless.
• Anticipating guest needs and offering tailored recommendations.
• Being a trusted contact for guests, assisting with bill issues and restaurant suggestions.

• Excellent communication skills to address guest concerns and compliments.
• Strong problem-solving skills to turn issues into positive experiences.
• Fluency in the local language; additional languages are a plus.
• Proficiency in reading, writing, basic mathematics, and computer skills.

Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Applicants should independently verify the legitimacy of employers. We do NOT endorse requests for money and advise against sharing personal or bank details. For security concerns, contact

• Execute the daily functions of arrival and departure for guests in a manner keeping with the Fairmont Service Promise and the guests.
• Adheres to and executes all job task checklist points.
• Perform registration process by obtaining data from guest and by observing the established guidelines.
• Review all Group Resumes VIP reports daily business reports.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and nametag while working.
• Comply at all times with Accor standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies.
• Cash handling and credit processing as required to include Gift Card redemption.
• To support the Concierge or Telephone Operator as required.
• Resolve guest complaints or otherwise follow up with manager.
• Review room queue and work with Housekeeping to expedite turnover.
• Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored.
• Handle DueOut and Discrepancy updating in communication with the Housekeeping Department.
• Post applicable charges for late checkouts requests.
• Perform daily bucket check report against guest folio ensuring that charges are accurately posted and support receipts are properly filed/attached.
• Ensure that ones cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault.
• Ensure the strict control of room keys. Enforce the key handling procedures ensuring maximum security.
• Ensure proper handling and documentation of guests valuables being secured in hotel safe deposit box.
• Drive and champion ALL loyalty program.
• Drive FO Up selling program.
• Be familiar with hotel services and promotions and promote them.
• Use Royal Service Manager as the main method of communication throughout the department as required for communication.
• Take and deliver accurate and timely guest messages.
• Respond to queries positively.
• Follow department policies procedures and service standards including all safety policies.
• Other tasks as assigned.

Qualifications :

• Passion for guest service.
• Excellent written and verbal communication interpersonal and leadership skills.
• Highly organized resultsoriented with the ability to be flexible and work well under pressure.
• Degree or Diploma in Hospitality Management is an asset.
• Fluency in English and at least one additional language
• Minimum of 1 year previous Hotel experience is an asset.
• Must have the ability to handle a multitude of tasks and Guest requests.
• Knowledge of Property Management System such asOpera is an asset.
• Ability to work independently and prioritize responsibilities.
• Experience with a Hotel loyalty program an asset.
• Computer proficiency in a Windows environment (Word Excel PowerPoint).

Remote Work :

No

Employment Type :

Fulltime

• Greet and welcome guests promptly and courteously.
• Handle check-in and check-out procedures efficiently.
• Manage room reservations, bookings, and cancellations.
• Respond to guest inquiries, concerns, and special requests.
• Coordinate with housekeeping and maintenance teams.
• Maintain accurate guest records and billing information.
• Promote hotel services and amenities to guests.
• Process payments and maintain a balanced cash drawer.
• Ensure the front desk area is neat, presentable, and stocked.
• Adhere to hotel policies, procedures, and safety standards.
  

• High school diploma or equivalent; hospitality training preferred.
• Minimum 1–2 years of experience in a front office or customer service role.
• Proficiency in property management systems .
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Professional appearance and attitude.
• Ability to work flexible shifts, including weekends and holidays.
• Prior UAE hospitality experience is an advantage.
  

• Health Insurance
• Visa
• Paid Annual Leaves
• Maternity and Paternity Leaves
  

Join our team as a Front Desk Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from check-in to check-out.

• Greet guests upon arrival, facilitate smooth check-in/check-out processes, and provide information about hotel services, amenities, and policies.
• Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments.
• Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere.
• Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordinating with the accounting department.
• Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.

Your experience and skills include:

• Service focused personality is essential; previous Front Desk experience is preferred
• Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, holidays.
• Computer literacy a must with Opera experience is a must.
• Professional appearance and demeanor
• A passion for Guest Service and a skill for anticipating guest needs
• Ability to work in a team environment
• Strong communication and interpersonal skills required
• Ability to work under pressure and manage conflicting priorities
• Fluency in English; additional languages are a plus

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
Our Brands include:
-Raffles
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-HotelF1

Join to apply for the Front Desk Agent role at Mandarin Oriental

Mandarin Oriental Downtown, Dubai is looking for a Front Desk Agent to join our Front Office team.

About The Job

Based at Mandarin Oriental Downtown, Dubai within the Front Office Department, the Front Desk Agent is responsible for providing efficient and courteous service to meet and exceed guest expectations, in accordance with Legendary Quality Experiences. The Front Desk Agent reports to the Duty Manager.

Responsibilities include:

• Welcoming guests, handling check-in and check-out, managing preferences, invoices, and correspondence with attention to detail and service standards.
• Managing cash handling duties responsibly, including drawer balancing, voucher preparation, and coordination with Accounting and Night Duty Manager.
• Providing prompt and courteous service throughout the guest journey, collaborating with departments like Concierge, Housekeeping, and Reservations.
• Maintaining thorough knowledge of hotel products and services to tailor offerings to guest needs and communicate features effectively.
• Fostering a positive, collaborative work environment, participating in meetings, and serving as a role model of service excellence and integrity.
• Ensuring guest satisfaction by engaging warmly, resolving complaints where possible, and creating memorable experiences aligned with MOHG standards.

Requirements:

• Senior school qualification with at least 2 years’ experience in a 5-star hotel environment, including 1 year in Front Office; pre-opening and Middle East experience are advantages.
• Proficiency in Microsoft Office, PSMS, and other Front Office systems.
• Effective communication skills in English; additional language skills in Arabic or others are preferred.
• Strong customer service skills with a keen understanding of guest needs and expectations.
• Excellent interpersonal, communication, and organizational skills, capable of multitasking in a fast-paced setting.
• Physical ability to stand for long periods and work flexible shifts, including evenings, weekends, and holidays based on business needs.

Our benefits include:

• Learning & Development programs to support your growth.
• MOstay program offering complimentary nights and attractive rates for you and your loved ones.
• Health & Colleague Wellness initiatives to support your wellbeing.
• Colleague Comfort and Convenience benefits, including accommodation, transportation, and meals.
• Competitive salary and benefits aligned with UAE industry standards.

Additional Information:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Hospitality

• You’ll provide a friendly and delightful "How's it going - to - See you later" for each guest during every intercation.
• You'll demonstrate high product knowledge about the hotel, its facilities, along with surrounding areas to assist with guest inquiries
• You’ll support your colleagues with a winning smile whenever, once again, all the guests turn up to check in at the same time. On top of this, you’ll also keep your head above water when there are sudden changes of plan.
• You'll handle customer complains and feedback according to "Oops! its messed up".
• You’ll communicate directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant/ needed information.
• You’ll be aware of room status and also the competitors’ status.
• You’ll optimise the occupancy rate and average room rate.
  

• You’ve gained management experience in a similar role, and can speak English fluently
• You can inspire your fellow staff just as you can inspire your guests. On top of this, you know your way around town and always have tips for partying up your sleeve.
• You’re a doer – and even if you do it wrong sometimes, you openly admit it.
• You’re not just bringing your abilities, but also your character.
  

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more.
• First name *
  

• Last name *
  

• Email *
  

• Phone *
  

• Resume *. We accept .pdf, .doc, and .docx formats.
  

• these questions are a must
  

Are you ready for a daring challenge with the world's hottest luxury hotel group? Disruptive by design, FIVE Hotels and Resorts is redefining five-star hospitality and setting the industry standard.

Join the FIVE tribe and get ready to make waves.

A driven self-starter with excellent communication, leadership, and organizational skills. You are a creative and critical thinker capable of conceptualizing and implementing innovative solutions in a fast-paced environment. Your keen eye ensures no detail escapes you, and you execute tasks proactively with precision. A can-do attitude and ownership flair make you highly motivated.

Your outgoing and approachable nature helps you connect seamlessly with other FIVERs and stakeholders, ensuring a sensational journey at FIVE. As a Front Desk Agent, you will deliver exceptional experiences across our award-winning destinations. Join us and unlock your potential in a vibrant environment that elevates your career.

• 1-2 years of proven experience in a similar role, delivering service quality aligned with FIVE's standards.
• Welcoming and enthusiastic energy to set the tone for guest experiences.
• Energetic conversationalist who engages guests with lively discussions.
• Strong desire to improve customer satisfaction and uphold industry-leading standards.
• Impeccable verbal and written communication skills in English and Arabic or Russian.
• Computer literacy with proficiency in Word, Excel, Outlook, and hotel PMS systems like Opera.
• Proactive with a meticulous eye for detail to ensure smooth operations.
• Strong organizational and leadership skills to inspire the FIVE tribe.
• Creative visionary thinking with ownership of duties and tasks.
• Team-oriented mindset fostering collaboration and success.
• Flexibility to work various shifts, including weekends and holidays.
• Hands-on attitude driven by a can-do spirit.

• Arrive promptly, maintain grooming standards, and present a polished appearance.
• Anticipate and cater to guest needs, delivering exquisite service.
• Strive for top-notch service with a disruptive and visionary approach.
• Ensure no complaints about the front office, achieving high guest satisfaction.
• Maintain expert knowledge of hotel facilities, room types, and events.
• Stay informed about the leadership team and their roles.
• Adhere to safety, health, and legal requirements, ensuring compliance.
• Attend training to stay at the profession's cutting edge.
• Maintain a clean, glamorous workspace reflecting commitment.
• Develop a deep understanding of Dubai's history, shopping, and attractions.
• Create a sensational guest experience by personalizing interactions.
• Uphold confidentiality and safeguard trade secrets.
• Resolve or escalate guest complaints promptly and professionally.

Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Applicants should verify employer legitimacy independently. We do not endorse requests for money or sharing personal/bank info. For security concerns, contact

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

COME AS YOU ARE & JOIN THE 25h TRIBE.

How does your working day look like .

• You’ll provide a friendly and delightful "How's it going - to - See you later" for each guest during every intercation.
• You'll demonstrate high product knowledge about the hotel, its facilities, along with surrounding areas to assist with guest inquiries
• You’ll support your colleagues with a winning smile whenever, once again, all the guests turn up to check in at the same time. On top of this, you’ll also keep your head above water when there are sudden changes of plan.
• You'll handle customer complains and feedback according to "Oops! its messed up".
• You’ll communicate directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant/ needed information.
• You’ll be aware of room status and also the competitors’ status.
• You’ll optimise the occupancy rate and average room rate.

Your personality counts more than your CV .

• You’ve gained management experience in a similar role, and can speak English fluently
• You can inspire your fellow staff just as you can inspire your guests. On top of this, you know your way around town and always have tips for partying up your sleeve.
• You’re a doer – and even if you do it wrong sometimes, you openly admit it.
• You’re not just bringing your abilities, but also your character.

Additional Information

What’s in it for you .

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more.

2. Last name *

3. Email *

4. Phone *

5. Resume *. We accept .pdf, .doc, and .docx formats.

* these questions are a must

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