1298 Front Desk Agents jobs in Dubai

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

You should ideally have a degree in hospitality with previous experience in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast-paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.

Key Job Responsibilities:

• Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
• Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
• Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
• Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
• Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
• Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
• Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
• Safeguard guest privacy by refraining from disclosing any guest details.
• Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.

Passionate about being the central information contact for guest services and inquiries Take your career to a whole new level with us and join our Front Office team.

Whats in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Provide a warm welcome to the guests register and process check in for all arrivals and update the guest information in the system.
• Assist Guest with general enquiries providing accurate and detailed information.
• Provide prompt attentive and friendly service at all times (in line with LQA standards) constantly reviewing guest feedback (direct online reviews or surveys) performance and operations.
• Keeps abreast of all product knowledge ranging from daily functions services and facilities available and marketing and promotional activities.
• Maintain personal presentation and hygiene as per the grooming standards issued by Swisstel Hotels & Resorts.
• Projects a favorable image of the hotel through a positive and professional attitude manner and presentation.
• Is aware of and abides by all hotel policies procedures & relevant legislations.
• To follow the Hotel set Safety standards and adhere to all rules and regulations as set out by the Occupational Health and Safety Act and to take reasonable care at work so as not to put self or others at unnecessary risk.
• Always remain professional in attitude manner and presentation providing guest with a 5* star heartfelt service.
• Maintains a positive relationship with guests and colleagues by meeting and exceeding their expectations.

Qualifications :

• Previous experience in a similar role in a 5 star hotel setting is an asset
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Excellent written and verbal English communication skills additional languages are a plus (Arabic Chinese French Russian)
• Prior experience working with Opera or a related system
• Ability to promote positive relations with all hotel guests & colleagues

Additional Information :

Visa requirements:

Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit

Do what you love care for the world dare to challenge the status quo #HOSPITALITYISAWORKOFHEART

Remote Work :

No

Employment Type :

Full-time

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience required.
• Supervisory Experience: None.
• License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first environment. We are committed to nondiscrimination on any protected basis such as disability, veteran status, or any other basis covered under applicable law.

Required Experience: Unclear seniority

Join to apply for the Front Desk Agent role at FIVE Hotels and Resorts

Join to apply for the Front Desk Agent role at FIVE Hotels and Resorts

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World's Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining 'FIVE-Star' Hospitality and Setting the Gold Standard across the Industry.

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World's Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining 'FIVE-Star' Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A 'Can-Do' Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other 'FIVERs' and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Front Desk Agent will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights

What We're Looking For

• A proven track record of 1-2 years in a similar role, delivering sensational Experiences synonymous with FIVE's award-winning Service Quality.
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
• An elevated and energetic Conversationalist, engaging Guests with lively discussions.
• A steadfast desire to Improve Customer Satisfaction, showcasing a commitment to Industry-Leading Standards.
• Impeccable communication skills, both verbal and written, with fluency in English and Arabic or Russian.
• Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated
• Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights
• 'FIVE-Styled' Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• A teamwork-oriented mindset, fostering Collaboration and Cooperation among FIVE Tribe Members to achieve collective success.
• Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
• A hands-on attitude, fuelled by a 'Can-Do' Spirit.
  
  

• Arrives to work promptly, always adhering to FIVE's Grooming Standards and maintaining a polished, 'FIVE-Styled' appearance.
• Anticipates and caters to Guests' needs, delivering Exquisite service that Elevates Guest Satisfaction.
• Strives for Top-Notch Service, embracing the Disruptive and Visionary approach that makes FIVE an Industry-Leading Lifestyle Destination
• Ensures there are no complaints about the Front Office Department, consistently achieving the Highest Degree of Guest Satisfaction.
• Demonstrates Expert Knowledge of Room Types, Hotel Facilities, Dining Venues, Shop Hours, Function Rooms, and Daily Events, maintaining an Impeccable Level of Awareness.
• Stays informed about FIVE's Leadership Team and their Roles and Availability.
• Adheres to Legal Requirements regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a Boundary-Breaking Level of Compliance.
• Attends required training sessions to stay at the Cutting Edge of their profession.
• Maintains a Clean and Glamorous work area by filing all paperwork on the spot, reflecting a Next-Level Commitment the role.
• Cultivates a First-in-Class understanding of Dubai's national history, shopping areas, and places of interest.
• Creates a Sensational Experience by addressing Guests by their names whenever appropriate.
• Upholds professional confidentiality, safeguarding FIVE's Trade Secrets with integrity.
• Resolves and logs Guest complaints promptly or escalates them to the appropriate managerial level.
• Checks Guests into the hotel with 'FIVE-Styled' Precision, ensuring the Luxury Service that FIVE is renowned for.
• Complies with Legal Requirements by accurately copying and filing Guest Passports upon arrival and adheres to various Country and Company Procedures.
• Stays attuned to FIVE's occupancy and average Room Rate, Month-To-Date, and Performance against budget requirements.
• Maintains a 'FIVE-Star' Awareness of Concierge Desk, Business Center, Guest Relations, and Loyalty Club policies and procedures to offer an Award-Winning Experience.
• Maintains Open Communication and shares information about previous and future shifts through the Front Office Logbook, enhancing the 'Vibe at FIVE.'
• Actively participates in increasing FIVE's revenue by engaging in Upselling, Walk-Ins, and offering Additional Services that Enhance the FIVE Experience.
• Enforces FIVE's credit policy, upholding the Gold Standard we're known for.
• Updates OPERA immediately with any changes, demonstrating a Commitment to staying Ahead of the Curve.
• Collaborates with Reservations to ensure Reception is fully updated on the day's arrivals, embracing the 'FIVER' spirit.
• Executes all tasks Efficiently and Thoroughly, in line with our Award-Winning Expectations
• Manages any tasks assigned by the Front Office Supervisor, Duty Manager, or Front Office Manager, embodying the dedication of a true FIVE Tribe Member.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Hospitality

Referrals increase your chances of interviewing at FIVE Hotels and Resorts by 2x

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Join to apply for the Front Desk Agent - Arabic Speaker role at Accor

Join to apply for the Front Desk Agent - Arabic Speaker role at Accor

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

Key Responsibilities:

Guest Services & Operations

• Welcome guests warmly and provide a seamless check-in and check-out experience.
• Handle guest inquiries, reservations, and requests professionally and efficiently.
• Provide accurate information about hotel services, facilities, and local attractions.
• Ensure guest preferences and special requests are noted and fulfilled.
• Address and resolve guest concerns promptly and courteously.
  
  

• Maintain accurate guest records and process payments securely.
• Operate the hotel's property management system (Opera Cloud) efficiently.
• Coordinate with housekeeping and other departments to ensure room readiness.
• Handle cash, credit card transactions, and billing processes accurately.
• Assist in night audit procedures when required.
  
  

• Uphold brand standards and service excellence.
• Maintain a polished and professional appearance at all times.
• Ensure compliance with hotel policies, procedures, and security protocols.
• Promote Accor loyalty programs and encourage guest enrollments.
  
  

• Diploma or degree in Hospitality, Tourism, or a related field.
• Minimum 1-2 years of experience in a front office or customer service role, preferably in a hotel.
• Proficiency in English and Bahasa Indonesia; additional language skills are a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of Opera Cloud PMS or similar hotel management systems is an advantage.
• Flexibility to work shifts, weekends, and holidays as required.

• Seniority level Entry level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Hospitality

Referrals increase your chances of interviewing at Accor by 2x

Dubai, Dubai, United Arab Emirates 3 hours ago

Dubai, Dubai, United Arab Emirates 3 hours ago

Dubai, Dubai, United Arab Emirates 3 hours ago

Dubai, Dubai, United Arab Emirates 3 hours ago

Dubai, Dubai, United Arab Emirates 14 hours ago

Dubai, Dubai, United Arab Emirates 3 hours ago

Dubai, Dubai, United Arab Emirates 3 hours ago

Dubai, Dubai, United Arab Emirates 3 hours ago

Dubai, Dubai, United Arab Emirates 3 hours ago

Dubai, Dubai, United Arab Emirates 3 hours ago

Dubai, Dubai, United Arab Emirates 3 hours ago

Dubai, Dubai, United Arab Emirates 3 hours ago

Dubai, Dubai, United Arab Emirates 3 hours ago

Dubai, Dubai, United Arab Emirates 3 hours ago

Dubai, Dubai, United Arab Emirates 3 hours ago

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Key Responsibilities:

Guest Services & Operations:

• Welcome guests warmly and provide a seamless check-in and check-out experience.

• Handle guest inquiries reservations and requests professionally and efficiently.

• Provide accurate information about hotel services facilities and local attractions.

• Ensure guest preferences and special requests are noted and fulfilled.

• Address and resolve guest concerns promptly and courteously.

Front Office Administration:

• Maintain accurate guest records and process payments securely.

• Operate the hotels property management system (Opera Cloud) efficiently.

• Coordinate with housekeeping and other departments to ensure room readiness.

• Handle cash credit card transactions and billing processes accurately.

• Assist in night audit procedures when required.

Brand Standards & Professionalism:

• Uphold brand standards and service excellence.

• Maintain a polished and professional appearance at all times.

• Ensure compliance with hotel policies procedures and security protocols.

• Promote Accor loyalty programs and encourage guest enrollments.

Qualifications :

Qualifications & Requirements:

• Diploma or degree in Hospitality Tourism or a related field.

• Minimum 1-2 years of experience in a front office or customer service role preferably in a hotel.

• Proficiency in English and Bahasa Indonesia; additional language skills are a plus.

• Strong interpersonal and communication skills.

• Ability to multitask and work in a fast-paced environment.

• Knowledge of Opera Cloud PMS or similar hotel management systems is an advantage.

• Flexibility to work shifts weekends and holidays as required.

Remote Work :

No

Employment Type :

Full-time

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra-competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once-in-a-lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, located on the southern shore of the Arabian Gulf. Has a Sub-tropical, arid climate.

• Welcome and registers hotel guests, explaining the accommodations and establishing credit or method of payment.
• Check guest out of the hotel, preparing and explaining the bill.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Respond to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone.
• Resolve guest complaints, and find opportunities to recognize and personalize the service experience for all guests.

• 1 + years' experience working within a luxury hotel or similar environment is considered an asset.
• Excellent interpersonal skills and communication skills.
• Cross cultural sensitivity, and customer service orientation.
• Guest centricity and understanding the importance of guest's preferences.

• Work Authorization.
• Competitive tax-free salary and service charge.
• End of service gratuity.
• Complimentary full board living accommodation in a high quality, well-resourced staff housing.
• Vibrant fitness facilities including gym and swimming pool.
• Free transportation to and from work.
• Medical and life insurance.
• Paid annual leave.
• Paid home leave tickets.
• Social and sporting events.
• Learning & Development Programs.
• Career opportunities and international transfer.
• And more…

6 days per week over 48 working hours

As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.

Key Job Responsibilities:

• Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
• Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
• Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
• Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
• Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
• Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
• Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
• Safeguard guest privacy by refraining from disclosing any guest details.
• Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company's environmental, health, and safety procedures and policies.