519 Front Desk Operations jobs in the United Arab Emirates

As a reception team member, you will be the primary point of contact for clients and visitors. You will handle front desk administrative duties, including answering phone calls, greeting clients, and overseeing day-to-day operations.

• Answer phone calls and respond to client inquiries in a professional and courteous manner.
• Greet clients and visitors warmly and provide assistance as needed.
• Manage office supplies and materials, ensuring they are ordered and stocked as required.

Candidates should possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. A positive attitude and strong work ethic are essential for success in this role.

We are seeking a highly organized and detail-oriented individual to join our team. The ideal candidate will be responsible for managing front desk operations, providing exceptional customer service, and ensuring a smooth workflow.

This is an excellent opportunity for a motivated and organized individual who enjoys working in a dynamic environment and providing top-notch customer service.

• Greet clients, visitors, and staff professionally and manage check-ins efficiently.
• Manage a multi-line phone system to answer and redirect calls promptly while maintaining professionalism.
• Coordinate conference room bookings and ensure meeting spaces are prepared and well-equipped.
• Handle mail and deliveries, including sorting, distributing, and scheduling courier pickups as needed.
• Maintain a clean and organized reception area with high standards.
• Assist with administrative tasks such as filing, data entry, and preparing documents or reports for meetings.
• Monitor and order office and pantry supplies in collaboration with the facilities or procurement team.
• Adhere to security protocols by managing visitor logs, issuing access badges, and monitoring building entry procedures.
• Coordinate obtaining building permits and support employees with building and parking access.
• Arrange business cards for new recruits.
• Help guests by coordinating with internal teams to arrange refreshments during meetings.
• Process contract renewals for admin services in Dubai and Kuwait.
• Prepare and process invoices for approval, ensuring timely payments to vendors and service providers.
• Liaise with accounts for invoice processing.
• Support brand teams with shipping of brand materials.
• Support PTP team with shipping of corporate card documents for pharma and aesthetics.

• Raise shopping carts/purchase orders.
• Process invoices.
• Upload contracts on the map contract database.

Job Summary:

As a key player in our front desk operations, you will oversee the front office team and ensure seamless guest arrivals.

Main Responsibilities:

• Coordinate all guest check-ins, verifying guest identity and allocating rooms
• Set up accurate accounts for each guest and verify rates align with market standards
• Compile and review daily reports, logs, and contingency lists to inform business decisions
• Support management in training, evaluating, counseling, motivating, and coaching employees to achieve optimal performance
• Build and maintain positive working relationships with colleagues to drive common goals forward

Requirements:

• A high school diploma or equivalent qualification is required
• At least one year of relevant work experience and one year of supervisory experience are necessary for success in this role

The Front Office Manager plays a pivotal role in ensuring exceptional guest satisfaction and loyalty development. Key responsibilities include leading, managing, and training the Front Office team to deliver outstanding service.

• Guest Satisfaction & Loyalty Development: Champion a guest-centric culture, analyzing feedback, and driving improvement initiatives across the Front Office team.
• Service Recovery Strategies: Implement service recovery strategies and train Heartists to handle guest concerns empathetically and professionally.
• Quality Assurance & Brand Compliance: Ensure all touchpoints within the Front Office adhere to brand standards through regular audits and coaching.
• Employee Engagement & Team Empowerment: Create a motivating work environment where Heartists feel empowered, valued, and committed to service excellence.

• Minimum 3-5 years of experience in Front Office management role in a hotel.
• Strong command of Opera Cloud and familiarity with loyalty programs, particularly Accor Live Limitless (ALL).
• Excellent communication, presentation, and leadership abilities .
• Ability to train and motivate teams to consistently deliver exceptional service.

Job Overview

The Front Desk Shift Leader plays a vital role in ensuring seamless operations at the front desk.

• Manage daily activities with ease and efficiency.

Responsibilities

• Process guest calls, requests, and questions in a timely manner.
• Operate the telephone switchboard station.
• Process various types of guest calls, including wake-up calls, screening calls, and non-registered guest calls.
• Update guests on received messages.
• Monitor busy or unanswered lines and provide updates to callers on hold.
• Record and relay messages accurately and completely.
• Activate/deactivate guest room message lights as necessary.
• Provide internet access instructions and assist guests with connectivity issues.
• Test communication equipment regularly.
• Respond to special requests from guests with unique needs.
• Coordinate with other departments to resolve guest call requests or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff when needed.

Requirements

• Adhere to company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to management.
• Maintain a clean and professional uniform and personal appearance.
• Protect company assets and maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Express gratitude to guests with genuine appreciation.
• Communicate clearly and professionally with others.
• Answer telephones using proper etiquette.
• Develop and maintain positive working relationships with colleagues.
• Support team efforts to achieve common goals.
• Meet quality assurance expectations and standards.

Enhance the Guest Experience as an Assistant Front Office Manager.

This is a pivotal position in delivering exceptional service to our guests from check-in through check-out. The Assistant Front Office Manager will support the Front Office Manager in overseeing the entire operation, ensuring high standards are consistently met.