1 066 Front Desk Operations jobs in the United Arab Emirates

A Front Desk Supervisor is responsible for overseeing the front office activities between guests, the hotel, and various departments. This role requires supervising the activities that create a positive first impression of our guests.

The Front Desk Supervisor will supervise Front Desk operations during assigned shifts to maintain a consistently high standard. They must ensure their team has current knowledge of hotel products, services, pricing, and special offers, as well as daily VIP and special events.

The supervisor will advise their team of any special events or VIP guests in the hotel that day. They are also responsible for monitoring the appearance, standards, and performance of team members with an emphasis on training and teamwork.

The Front Desk Supervisor will maximize sales revenues through upselling and marketing programs. They must manage guest requests, inquiries, and complaints promptly and completely.

Maintaining the professional appearance of the Front Desk with a focus on hospitality and guest service is a key responsibility.

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, interpersonal, and communication skills

Hilton Garden Inn offers a dynamic work environment with opportunities for growth and development. Our team members are at the heart of delivering exceptional guest experiences.

We strive to fill the earth with the light and warmth of hospitality every day.

Hilton Garden Inn is part of a global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

The role of a Front Office Data Entry Clerk requires an organized and customer-focused professional who can deliver exceptional service and provide creative solutions to guests.

Key responsibilities include forwarding passport information on the day of guest arrival by email to relevant authorities, maintaining up-to-date knowledge of the hotel and its services, prioritizing tasks for efficient data handling, and organizing filing systems.

• Pick up passport copies at designated areas.
• File all passport copies per day and hand them over to concierge staff.
• Work with computer and scanner to send necessary information.

Candidates should have fluency in both written and spoken English, Arabic, and computer skills, as well as previous experience in similar positions. The ideal candidate will be an enthusiastic and committed individual with excellent communication skills, a high aptitude for customer care, adaptability, teamwork, and understanding of job responsibilities, taking responsibility, recognizing differences, customer focus, and adaptability.

This role offers the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer experiences while developing key skills in data entry and administration.

Working hours may vary depending on hotel operations, and candidates must be flexible and willing to work according to business needs.

The Front Office Shift Leader will oversee daily front desk operations, ensuring guests receive exceptional service.

Responsibilities include:

• Supervising and supporting front office staff during assigned shifts to guarantee seamless guest experiences.
• Efficiently handling guest check-ins, check-outs, and transactions while maintaining accuracy and efficiency.
• Resolving guest complaints and issues promptly and professionally, addressing any concerns in a timely manner.
• Coordinating with housekeeping and maintenance departments to address guest needs, ensuring prompt responses and resolutions.
• Monitoring and maintaining the cleanliness and appearance of the front desk area, adhering to hotel standards.
• Training and mentoring new front office employees to enhance their skills and knowledge, promoting growth and development.
• Managing room reservations and handling overbooking situations effectively, minimizing disruptions and ensuring guest satisfaction.
• Ensuring compliance with hotel policies and procedures, upholding high standards of quality and excellence.
• Preparing shift reports and communicating effectively with other shift leaders and management, facilitating seamless communication and collaboration.

This role requires strong leadership and interpersonal skills, as well as excellent communication and problem-solving abilities.

Candidates should possess:

• Proven leadership experience in a fast-paced environment.
• Excellent customer service skills, with a focus on delivering exceptional guest experiences.
• Strong analytical and problem-solving skills, with the ability to resolve complex issues efficiently.
• Effective communication and interpersonal skills, with the ability to collaborate with colleagues and stakeholders.

As a valued member of our team, you will enjoy a range of benefits, including:

• Competitive salary and benefits package.
• Ongoing training and development opportunities.
• Chance to work in a dynamic and supportive environment.

Hotel Front Desk Professional

We are seeking a skilled and experienced Hotel Front Desk professional to join our team.

• The successful candidate will be responsible for managing front desk operations, including handling guest check-ins and check-outs, resolving any issues that may arise during the stay, and providing exceptional customer service.

About this Role

This is an excellent opportunity for someone who enjoys working in a fast-paced environment and is looking for a challenging and rewarding career in hospitality.

Key Responsibilities:

• Process guest arrivals and departures efficiently and accurately.
• Handle guest complaints and resolve issues promptly and professionally.
• Conduct daily duties such as opening/closing the front desk, restocking supplies, and maintaining the cleanliness of the lobby area.

Requirements

• Minimum 6 months to 1 year experience in a similar role.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and maintain composure in stressful situations.

What We Offer

A competitive salary, opportunities for career advancement, and a dynamic and supportive work environment make this a great place to start your career in hospitality.

We are seeking a highly skilled and experienced Assistant Front Desk Manager to join our team. As an Assistant Front Desk Manager, you will be responsible for managing the front desk operations, ensuring adherence to hotel management policies, and performing all front desk responsibilities and duties when assigned.

You will serve as a champion for the front office department, ensuring appropriate training of all front desk associates and supervisors. You will also be responsible for ensuring daily communication is used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings.

As an Assistant Front Desk Manager, you will be required to manage guest registration and all relevant registration details required by the UAE law. You will also be responsible for supervising guest registration and handling sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

• Manage front desk operations
• Ensure adherence to hotel management policies
• Perform all front desk responsibilities and duties when assigned
• Serve as BSA Champion for the Front Office Department
• Ensure appropriate training of all front desk associates and supervisors
• Manage guest registration and all relevant registration details required by the UAE law
• Supervise guest registration and handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality

To be successful as an Assistant Front Desk Manager, you will need to possess the following skills and qualifications:

• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work in a fast-paced environment
• High level of customer service skills
• Proficiency in hotel management software and systems

As an Assistant Front Desk Manager, you will enjoy the following benefits:

• Competitive salary and benefits package
• Opportunities for career advancement
• Professional development and training opportunities
• Collaborative and dynamic work environment

In addition to the above, you will also be responsible for:

• Participating in ongoing training and professional development programs
• Maintaining confidentiality and discretion at all times
• Adhering to company policies and procedures

We are seeking a highly skilled and experienced Front Desk Operations Manager to oversee the daily operations of our front desk, ensuring a seamless and welcoming experience for our guests from arrival to departure.

The ideal candidate will possess excellent leadership and organizational skills, with the ability to supervise and train the reception team to deliver exceptional guest service standards.

The Front Desk Operations Manager will be responsible for coordinating with other departments, maintaining accurate records, and preparing reports to support management decisions.

• Supervise daily front desk operations, ensuring smooth check-in, check-out, and reservation processes.
• Lead, train, and schedule the reception team to maintain excellent guest service standards.
• Ensure guests receive a warm welcome and professional assistance at all times.
• Handle guest feedback, requests, and complaints in a timely and effective manner.
• Maintain accurate records of bookings, guest preferences, and billing.
• Coordinate with other departments (housekeeping, F&B, reservations) for seamless service delivery.
• Prepare and analyze reception reports to support management decisions.

• Proven experience as a Front Desk Supervisor or similar role in hospitality.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Familiarity with PMS systems required.
• Fluency in English required; additional languages are a plus.

Ciel Dubai Marina, part of IHG Hotels & Resorts' prestigious Vignette Collection, is set to redefine luxury as the world's tallest hotel. This iconic landmark features 1004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views and an array of world-class amenities.

The award-winning architectural firm NORR Group has designed Ciel, which has garnered prestigious industry accolades including the International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia .

• Oversee and manage daily front desk operations, ensuring seamless interactions between guests, staff, and departments.
• Lead, mentor and supervise the front desk team to deliver exceptional guest service and high team engagement.
• Maintain accurate records of guest billing, room charges and cashiering procedures.
• Support pre-opening tasks including team recruitment, system setup (Opera Cloud) and SOP implementation.

• Minimum 4-6 years of front office experience in a luxury hotel environment.
• Pre-opening experience is highly advantageous.
• Proficient in Opera Cloud and familiar with guest profiling and CRM systems.
• Strong leadership and communication skills.
• High attention to detail, a guest-centric mindset and problem-solving abilities.

We are seeking an experienced and skilled Hotel Operations Manager to lead our front desk team.

This is a leadership position that requires strong organizational skills, excellent communication abilities, and the capacity to manage multiple tasks simultaneously. The ideal candidate will be a customer-focused professional with experience in hotel operations.

• Maintain high standards of customer service
• Manage front desk staff and coordinate daily operations
• Resolve guest inquiries and complaints efficiently
• Ensure accurate records and reports are maintained
• Collaborate with other departments to achieve smooth hotel operations
• Train new employees and conduct performance evaluations
• Comply with company policies and safety standards

• Proven experience in hotel operations management
• Excellent communication, leadership, and organizational skills
• Strong problem-solving abilities and attention to detail
• Proficiency in hotel management software and MS Office
• Flexibility to work varied shifts including weekends and holidays

Please note that this role requires a professional appearance and a well-groomed look at all times.

About the Role: Are you organized, detail-oriented, and great at multitasking? As an Office Assistant at SEMA Brands Agency, you’ll be the backbone of our daily operations. From managing administrative tasks to supporting our team, you’ll ensure everything runs smoothly. If you’re proactive, reliable, and thrive in a dynamic environment, this role is perfect for you!

• Handle day-to-day administrative tasks, including scheduling, filing, and correspondence.
• Assist in coordinating meetings, events, and office activities.
• Manage office supplies and ensure a well-organized workspace.
• Support the team with various tasks as needed.
• Maintain office efficiency.

• Previous experience in an administrative or office support role.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.