752 Front Desk Staff jobs in the United Arab Emirates

Job Title
Front Desk Supervisor - Guest Services and Front Office Operations (M venpick by Accor Dubai)
Job Description
Front Desk Supervisor - Guest Services and Front Office Operations (M venpick by Accor Dubai)
Role Purpose
M venpick Hotel Dubai is looking for a Front Desk Supervisor to lead guest services and front office operations with professionalism and warmth. Reporting to the Front Desk Manager or Night Manager, you will oversee the check-in process, supervise team performance, manage guest inquiries, and ensure operational excellence. This full-time role is ideal for hospitality professionals who are passionate about guest satisfaction and team coordination.
Employment Overview
Job Location: Dubai, UAE
Industry: Hospitality
Function: Hospitality / Travel
Salary: 6000-7500 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time
Main Responsibilities
* Supervise front desk operations, ensuring smooth check-ins, check-outs, and guest interactions
* Allocate rooms, update guest profiles, and handle special requests and VIP arrivals
* Resolve guest complaints with a helpful, calm, and professional approach
* Monitor and support team performance through on-the-job coaching and daily briefings
* Ensure cashiering tasks, night audit entries, and key control procedures are completed accurately
* Maintain up-to-date shift reports, logbooks, and issue tracking
* Collaborate with housekeeping, F&B, and other departments for efficient guest service delivery
* Ensure guest directory information, event schedules, and daily briefings are current and shared across shifts
* Practice and promote upselling techniques during guest interactions
* Maintain grooming and presentation standards while supporting brand values and core behavior
* Be prepared for emergencies by following fire safety, health, and hygiene protocols
* Participate in training programs and encourage knowledge sharing within the team
* Carry out other duties as assigned by management to ensure smooth hotel operations
Candidate Requirements
* Diploma in Hotel Management or related hospitality education
* Prior experience as a hotel receptionist or front desk agent; supervisory experience preferred
* Familiarity with Opera PMS and hotel front office systems
* Strong interpersonal and communication skills
* Fluent in English; additional languages such as Arabic, Chinese, German, or French are a plus
* Positive attitude, professional appearance, and ability to handle pressure
* Detail-oriented and organized with a proactive approach to guest service
Join Our Team Because
* Work in an inclusive culture that celebrates individuality and fosters career growth
* Be part of a property that blends classic M venpick hospitality with a modern guest experience
* Access development programs through Accor Academies and internal mobility across 110+ countries
* Enjoy staff discounts across Accor properties, F&B outlets, and wellness programs
* Contribute to sustainability and community initiatives through Planet 21 and Heartist values

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A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Front Office experience in the hotel leisure and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory interpersonal and communication skills
• A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree

Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

A Front Desk Supervisor supervises the activities managed at the hotel front desk including checkin/checkout Guest requests concierge services and promotion of inhouse activities.

What will I be doing

As a Front Desk Supervisor you will oversee the front office activities between the Guest the hotel and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have a current knowledge of hotel products services pricing and special promotional offers as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance standards and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through upselling and marketing program
• Manage Guest requests inquiries and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

EOE/AA/Disabled/Veterans

Required Experience:

Manager

As a Front Desk Supervisor, your role is to deliver exceptional and customer-centric service to our guests, ensuring that their stay becomes a memorable and enjoyable experience. In addition to this, you will be responsible for overseeing the day-to-day operations of the front desk, managing colleagues, and addressing any guest needs or concerns that may arise during their stay. Your focus will be on creating a positive and welcoming atmosphere for guests while upholding the highest standards of professionalism and hospitality.
Key Job Responsibilities:

• Greet guests professionally and warmly, ensuring their expectations are met from arrival to departure.
• Foster effective communication with all relevant departments to ensure seamless service delivery.
• Cultivate positive working relationships with the Front Office team.
• Supervise all Front Desk colleagues, ensuring they interact with guests in a professional and friendly manner.
• Stay updated on hotel and local services, providing information and addressing guest inquiries.
• Handle guest complaints promptly, efficiently, and empathetically, ensuring proper resolution.
• Maintain awareness of guest profiles to personalize service.
• Ensure guests receive the expected accommodation and amenities.
• Review all cashier and city ledger bills at the end of the shift to verify accuracy in billing and attachments.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.

Atmara, a wellness sanctuary in Dubai, is seeking an experienced Medical Receptionist to join its team. The successful candidate will be responsible for ensuring a seamless experience for clients while supporting day-to-day operations and marketing activities.

This role requires a high level of professionalism, attention to detail, and excellent communication skills. The ideal candidate will have proven experience in appointment scheduling and front desk management, as well as a strong grasp of medical terminology.

The Medical Receptionist will work closely with the medical team to maintain accurate client records and support documentation. They will also handle phone calls, emails, and inquiries with a high level of etiquette and professionalism.

In addition to their administrative duties, the Medical Receptionist will play a key role in supporting marketing initiatives, including social media content scheduling and collecting client testimonials.

• Greet clients and manage check-in/check-out procedures with warmth and professionalism.
• Schedule and confirm appointments using internal systems.
• Maintain accurate client records and support medical team with documentation.
• Handle phone calls, emails, and inquiries with strong communication and etiquette.
• Ensure the reception area is tidy, organized, and aligned with brand aesthetics.
• Maintain understanding of medical terminology and treatment offerings.

• Proven experience in appointment scheduling and front desk management.
• Strong grasp of medical terminology and familiarity with medical office procedures.
• Excellent verbal and written communication skills.
• High attention to detail and ability to multitask in a fast-paced environment.

This role is based at Atmara's wellness sanctuary in Dubai, UAE.

Entry level

Full-time

Health Care Provider

Health and Human Services

Job Overview

We are seeking an experienced and skilled receptionist to join our team. As the first point of contact for parents and visitors, you will be responsible for providing excellent customer service and ensuring a warm welcome to our school.

Your main accountabilities will include answering phone calls, responding to emails, and providing general administrative support to ensure the smooth operation of the front desk.

You will also be responsible for managing parental queries, complaints, and feedback in a professional and timely manner. This includes maintaining open communication with parents, addressing their concerns, and escalating issues when necessary.

In addition, you will assist with the induction process, coordinate parent/community events, and participate in weekly meetings to address any queries or concerns.

Main Responsibilities:

• Answering, screening, and forwarding incoming phone calls
• Providing office support to ensure school efficiency and effectiveness
• Liaising with enrolled families, following the School Engagement lifecycle
• Maintaining open communication with parents, addressing concerns, complaints, and feedback effectively and promptly
• Coordinating and supporting parent/community events to engage families in school activities
• Assisting in the induction process through welcome packs and regular communication
• Acting as the first point of contact for parental complaints, monitoring and escalating issues as needed
• Staying informed about Ministry of Education and KHDA regulations
• Participating in weekly meetings to address queries and concerns
• Managing complaints, inquiries, and requests via CRM, logging all interactions
• Notifying staff of visitor arrivals for meetings
• Greeting and assisting prospective parents and visitors, handling requests with professionalism
• Redirecting queries related to academic and operational policies to appropriate departments
• Guiding new families through their engagement process and assisting with student transitions
• Supporting the admissions team with data entry and documentation for student registration
• Maintaining records for attendance, evacuations, absences, lateness, early pickups, and surveys
• Conducting surveys and working with marketing to improve enrollment processes
• Supporting family exit interviews and feedback collection
• Managing mail, deliveries, and maintaining security protocols
• Updating calendars and scheduling meetings

Requirements:

1. Bachelor's degree in any discipline
2. Excellent written and verbal communication skills
3. Bi-lingual candidates, especially Russian speakers, are an advantage
4. Strong customer service, negotiation skills, and numerical aptitude
5. Proficiency in computer skills

What We Offer:

Our school offers a dynamic and supportive work environment that is committed to excellence in education. We are looking for an enthusiastic and dedicated individual who shares our vision and values.

If you have a passion for delivering exceptional customer service and making a positive impact on our school community, we encourage you to apply.

We are seeking a highly skilled and organized Receptionist to join our team. The successful candidate will be responsible for providing exceptional customer service, managing meetings and calendars, and maintaining a professional and welcoming environment.

• Manage incoming calls, respond to inquiries, and direct calls to the appropriate person or department.
• Coordinate meeting schedules and arrangements for Director and Procurement Managers.
• Meet and greet visitors, provide assistance, and ensure a smooth and efficient experience.
• Order stationery and pantry supplies, dispatch mail and courier services, and maintain accurate records.
• Assist internal and external staff by providing guidance and support.
• Maintain strong teamwork within departments and contribute to a positive and productive work environment.

• Graduate with 2-3 years of experience in receptionist and office administration.
• Proficient in MS Office and administration skills.
• Strong interpersonal, organizational, and advanced telephone skills.
• Excellent communication, organizing, and analytical skills.

• English language proficiency.
• Pleasant personality and excellent communication skills.

Guest Service Expert

We are looking for a skilled Guest Service Expert to deliver exceptional guest experiences. This role requires someone who is proactive, empathetic and able to work effectively in a fast-paced environment.

The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work independently with minimal supervision. They will be responsible for handling guest inquiries, resolving issues and providing personalized services that exceed our guests' expectations.

To be successful in this role, you will need to be highly organized, detail-oriented and able to multitask with ease. You should also have a strong passion for delivering outstanding customer service and a commitment to ensuring every guest has an exceptional experience.

Responsibilities:

• Provide exceptional guest service through prompt and courteous responses to guest inquiries and requests.
• Resolve guest complaints and issues in a professional and efficient manner.
• Proactively identify and address guest needs, making recommendations to enhance their stay.
• Maintain accurate records of guest interactions and resolve any discrepancies or errors.
• Collaborate with other departments to ensure seamless delivery of services and effective communication with guests.

Requirements:

• Education: High school diploma or equivalent required.
• Experience: Previous guest service experience preferred, but not required.
• Licenses/Certifications: None required.

We offer:

• A dynamic and supportive work environment.
• Opportunities for career growth and professional development.
• Competitive compensation and benefits package.

About Us:

We are a global hospitality company committed to delivering exceptional guest experiences. Our team members are passionate about providing outstanding customer service and strive to create memorable stays for our guests.

The ideal candidate will provide exceptional support to our team by welcoming and directing clients, guests, and colleagues. This includes answering incoming calls, redirecting them as needed, or handling inquiries.

We are hiring a Front Desk Receptionist .

Open to: Males and Females, Asian Nationality.

1. Ensure that Reception Supervisors are kept fully aware of any relevant feedback from guests and other departments.
2. Handle complaints appropriately and communicate with the immediate Supervisor/HOD.
3. Develop a thorough knowledge of the Front Office Department's operations and collaborate closely with other hotel departments.
4. Strictly follow hotel policies and procedures, maintaining grooming and hygiene standards.
5. Perform other duties as assigned.

2500 AED - 3000 AED (Monthly)

Both experienced candidates and freshers are welcome to apply.

The company provides a visa, along with all benefits according to UAE law, including fixed salary and transportation allowances. Freshers are encouraged to send their CVs via WhatsApp.