532 Front Desk Staff jobs in the United Arab Emirates

Job Type: Full-time, Permanent

Project Location(s): Abu Dhabi, United Arab Emirates

Education: Bachelor’s Degree in a relevant field.

• Greet visitors, answer phone calls, and respond to emails.

• Manage and direct incoming and outgoing mail/correspondence.

• Schedule appointments, meetings, and conferences.

• Provide information and assistance to clients, employees, and visitors.

• Maintain accurate records, files, and databases.

• Perform administrative tasks, such as sending daily attendance, updating and compiling the Monthly attendance record.

• Update the monthly employee’s performance on the Bulletin board.

• Manage courier services; receive, record, and send documents/parcels via DHL, TCS, etc.

• Ensure the reception area is clean and organized.

• A minimum of 3 years of relevant and proven experience as a Front Desk Officer/ Receptionist.

• A bachelor’s degree in a relevant field.

• Strong communication, organizational, and multitasking skills

• Proficient skills in MS Excel and Outlook

A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Front Office experience in the hotel leisure and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory interpersonal and communication skills
• A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree

Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

A Front Desk Supervisor supervises the activities managed at the hotel front desk including checkin/checkout Guest requests concierge services and promotion of inhouse activities.

What will I be doing

As a Front Desk Supervisor you will oversee the front office activities between the Guest the hotel and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have a current knowledge of hotel products services pricing and special promotional offers as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance standards and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through upselling and marketing program
• Manage Guest requests inquiries and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

EOE/AA/Disabled/Veterans

Required Experience:

Manager

• Greet and welcome guests promptly and courteously.
• Handle check-in and check-out procedures efficiently.
• Manage room reservations, bookings, and cancellations.
• Respond to guest inquiries, concerns, and special requests.
• Coordinate with housekeeping and maintenance teams.
• Maintain accurate guest records and billing information.
• Promote hotel services and amenities to guests.
• Process payments and maintain a balanced cash drawer.
• Ensure the front desk area is neat, presentable, and stocked.
• Adhere to hotel policies, procedures, and safety standards.
  

• High school diploma or equivalent; hospitality training preferred.
• Minimum 1–2 years of experience in a front office or customer service role.
• Proficiency in property management systems .
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Professional appearance and attitude.
• Ability to work flexible shifts, including weekends and holidays.
• Prior UAE hospitality experience is an advantage.
  

• Health Insurance
• Visa
• Paid Annual Leaves
• Maternity and Paternity Leaves
  

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

• Work experience as a Hotel Front Desk/Receptionist or similar role
• Experience with hotel reservations software
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

• Dubai: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

· Receive, direct and communicate telephone messages and fax messages

· Meet and greet guests and guide them to respective cabins and conference rooms

· Monitor the pick-up and deliver the mail

· Sort and distribute post

· Arrange courier

· Maintain the general filing system and file all correspondence

· Assist in the planning and preparation of meetings, conferences, and conference telephone calls

· Maintain an adequate inventory of office supplies

· Respond to public inquiries

· Provide secretarial support & coordinate with HR for interviews and meetings

· Provide administrative services for Human Resources and other departments that may require your support.

Duties (Accountability)

· Employee Monthly Timesheet monitoring

· Coordinate with the production department and submit production reports with the efficiency of machines and employees

Qualifications:

• Education: Bachelors degree and/or Diploma

• Experience: At least 2 years relevant experience in a similar role or administrative support

• Skills and Competency:

Ø Strong computer skills with working knowledge of Microsoft Office (Word, PowerPoint, Excel & Outlook) required.

Ø Must enjoy learning new systems and be tech-savvy.

Ø Strong customer service mentality and ability to interface and work effectively with all levels of internal and external guests while maintaining a professional demeanor.

Ø Great organization skills and attention to detail with an ability to maintain a high degree of accuracy.

Ø Prior front office/reception experience handling incoming calls utilizing a multi-line phone system preferred.

Ø Demonstrated record and strong commitment to excellent attendance and punctuality.

Ø Ability to graciously and calmly handle difficult or irate customers, demonstrating concern for their issues while assisting or redirecting as appropriate.

Ø Demonstrated ability to deal with sensitive issues and information and maintain confidentiality.

Ø Must have a positive, enthusiastic attitude, strong sense of accountability/work ethic, and enjoy solving challenges.

Ability to produce excellent standards of work on a consistent basis.

Ensures all phone calls are answered and received properly.

Assists customers and office.

Responsible for any business correspondence that may be asked by the Managing Director.

Responsible for recovery schedules.

Responsible for booking of staff’s air tickets.

Responsible for ordering staff uniform in coordination with HR.

Ensures all documents e.g Customers invoices, Suppliers, Correspondence, etc are properly filed on a systematic manner.

Performs related duties and responsibilities as required by the Management from time to time.

As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.
Key Job Responsibilities:

• Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
• Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
• Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
• Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
• Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
• Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
• Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
• Safeguard guest privacy by refraining from disclosing any guest details.
• Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

COME AS YOU ARE & JOIN THE 25h TRIBE.

How does your working day look like .

• Greet and welcome guests with a warm, friendly, and professional demeanor, ensuring a positive first impression.
• Assist guests with luggage, ensuring timely and efficient handling to and from rooms.
• Escort guests to their rooms when necessary, ensuring they have all the information needed for their stay.
• Ensure that all luggage is tagged, stored, and delivered in a timely and efficient manner.
• Regularly inspect luggage storage areas to ensure they are clean, organized, and safe.
• Handle and store guests' packages with care, ensuring they are delivered promptly to the recipient.
• Bike and Trolley Maintenance & Cleaning:
• Ensure that all hotel bikes are clean, in good working condition, and ready for guest use.
• Regularly inspect, clean, and maintain trolleys to ensure they are in excellent working condition and polished daily.
• Ensure that the lobby and driveway are kept clean, organized, and welcoming for guests.
• Provide coverage for the hotel driveway, greeting guests upon arrival, assisting with luggage, and helping with the smooth flow of vehicles.
• Support the valet team by directing traffic efficiently, ensuring safe and organized vehicle management.
• Stay fully informed about the hotel’s services, amenities, local attractions, and daily events to provide accurate, up-to-date information to guests
• Offer personalized recommendations about hotel offerings, including room types, amenities, facilities, restaurant menus, and daily events.
• Be knowledgeable about local attractions, activities, and dining options, helping guests make informed decisions about things to do during their stay.
• Ensure all guest interactions are positive, warm, and personalized, focusing on creating lasting memories and providing exceptional service.
• Greet guests before they greet you, ensuring a proactive approach to service.
• Use positive body language and maintain an approachable, friendly demeanour at all times.
• Cleanliness and Hygiene Standards:
• Ensure that the hotel lobby, entrance, luggage storage areas, and driveway are kept spotless and welcoming.
• Ensure all equipment (luggage trolleys, bikes, etc.) is clean, in good working condition, and polished as per the hotel’s cleanliness standards.
• Ensure accurate documentation for luggage storage, deliveries, and guest messages as per hotel standards.
• Keep updated on daily operational information, including occupancy, arrivals, departures, VIP guests, and any special requirements or services.
• Assist with the training of new team members, showing best practices for luggage handling, guest interactions, and maintaining a welcoming environment
• Actively contribute to a positive team culture, ensuring a collaborative environment that enhances overall guest satisfaction.
• Ensure that all health, safety, fire, and hygiene policies are followed in all tasks.
• Adhere to hotel procedures regarding guest privacy, security, and the safe handling of personal information.
• Be proactive in identifying and resolving any issues or service failures that may affect guest satisfaction, ensuring they are addressed before they become problems.
• Ensure that all feedback from guests is communicated to the appropriate team members for follow-up and resolution.

Your personality counts more than your CV .

• Minimum Completed Secondary School Education.
• At least 1 year of hotel experience in a front-office or guest services role, preferably as a Bellman, Doorman, or related position.
• Basic computer knowledge is preferred.
• Fluent in English; additional languages such as Russian, Mandarin, or any European languages are an advantage.
• Strong communication and interpersonal skills, with a focus on customer satisfaction and the ability to anticipate guest needs.
• Well groomed, with a professional and positive attitude.
• Physically capable of lifting and transporting luggage and performing tasks that require mobility and attention to detail.
• Proactive approach to guest service and problem-solving.
• Knowledgeable about hotel services, local attractions, and transportation options.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Flexible, with the ability to work varying shifts, including weekends and holidays.
• Strong teamwork skills with the ability to foster a positive team environment.
• Ability to handle guest complaints or issues and ensure a resolution that maximizes guest satisfaction.
• Knowledge of fire and emergency procedures and health and safety protocols.

Additional Information

What’s in it for you .

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more.

ONLY FEMALE CANDIDATES CAN APPLY - MUST BE ON VISIT/CANCELLED VISA

25 - 35 YEARS OLD.

As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Assist with day-to-day operations of the HR functions and duties
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Arrange travel and accommodations, and prepare vouchers
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing and photocopying
• Provide clerical and administrative support to Human Resources executives
• Compile and update employee records (hard and soft copies)
• Assist in payroll preparation by providing relevant data
• Communicate with public services when necessary
• Properly handle complaints and grievance procedures
• Coordinate communication with candidates and schedule interviews
• Conduct initial orientation for newly hired employees
• Assist our recruiters to source candidates and update our database

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g., fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree; additional certification in Office Management is a plus