2 707 Front Desk jobs in the United Arab Emirates

We are seeking a dynamic and customer-focused professional to join our team as a Front Desk Agent. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Your key responsibilities will include:

1. Providing prompt, courteous, and efficient service to all guests, achieving high levels of customer satisfaction through personalized service from arrival to departure.
2. Greeting guests by name and escorting them to their rooms to make them feel welcome and expected.
3. Conducting in-room and hotel familiarization tours, assisting guests with hotel activity inquiries and requests.
4. Maintaining up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and related information to respond to guest queries.
5. Maintaining awareness of rate levels to be sold on a daily basis and occupancy levels.
6. Accurately administering front desk cashiering standards and complying with all laid-down systems, policies, and procedures.
7. Processing accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized front office systems.
8. Maintaining the privacy of all guests by ensuring that no details are disclosed.

Required Skills and Qualifications

You should have a degree in hospitality and previous experience in the front office department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem-solving abilities, are essential. Computer literacy and previous experience with Opera are an advantage.

Benefits

This role offers a fantastic opportunity to work in a fast-paced environment, thrive in a multi-cultural team, and develop your skills and career. You will work closely with colleagues and guests alike, providing excellent customer service and ensuring a memorable experience for all.

Others

The ideal candidate will be customer-driven, proactive, and possess a charismatic and approachable character. They will work well under pressure, be a great team player, and have the following competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: • Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings #J-18808-Ljbffr

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: • Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings #J-18808-Ljbffr

Our jobs are not just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia . This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

As Front Desk Manager , you will lead the front desk operations with a focus on delivering exceptional guest service, smooth daily operations, and high team engagement. You will be responsible for managing the guest arrival and departure process, ensuring service excellence, and cultivating a team culture of warmth, professionalism, and precision.

• Oversee and manage daily front desk operations including check-ins, check-outs, room assignments, and guest inquiries.

• Lead, mentor, and supervise the front desk team, ensuring consistent delivery of personalized and luxury guest experiences.

• Monitor guest feedback, respond to service issues, and ensure swift and effective service recovery.

• Coordinate closely with Guest Relations, Concierge, Bell Services, Housekeeping, and Reservations to deliver a seamless stay.

• Ensure accurate handling of guest billing, room charges, and cashiering procedures.

• Assist with scheduling, payroll, team performance evaluations, and coaching.

• Maintain detailed shift handovers and ensure all guest preferences and special requests are actioned.

• Support pre-opening tasks including team recruitment, system setup (Opera Cloud), and SOP implementation.

• Act as Manager on Duty when required and handle any escalated guest or operational concerns.

• Minimum 4–6 years of front office experience in a luxury hotel environment, with at least 2 years in a supervisory or assistant manager role.

• Pre-opening experience is a strong advantage.

• Proficient in Opera Cloud and familiar with guest profiling and CRM systems.

• Strong leadership and communication skills.

• High attention to detail, guest-centric mindset, and problem-solving abilities.

• Fluent in English; additional languages are a plus.

As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.

Key Job Responsibilities:

• Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
• Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
• Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
• Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
• Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
• Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
• Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
• Safeguard guest privacy by refraining from disclosing any guest details.
• Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.

· Receive, direct and communicate telephone messages and fax messages

· Meet and greet guests and guide them to respective cabins and conference rooms

· Monitor the pick-up and deliver the mail

· Sort and distribute post

· Arrange courier

· Maintain the general filing system and file all correspondence

· Assist in the planning and preparation of meetings, conferences, and conference telephone calls

· Maintain an adequate inventory of office supplies

· Respond to public inquiries

· Provide secretarial support & coordinate with HR for interviews and meetings

· Provide administrative services for Human Resources and other departments that may require your support.

Duties (Accountability)

· Employee Monthly Timesheet monitoring

· Coordinate with the production department and submit production reports with the efficiency of machines and employees

Qualifications:

• Education: Bachelors degree and/or Diploma

• Experience: At least 2 years relevant experience in a similar role or administrative support

• Skills and Competency:

Ø Strong computer skills with working knowledge of Microsoft Office (Word, PowerPoint, Excel & Outlook) required.

Ø Must enjoy learning new systems and be tech-savvy.

Ø Strong customer service mentality and ability to interface and work effectively with all levels of internal and external guests while maintaining a professional demeanor.

Ø Great organization skills and attention to detail with an ability to maintain a high degree of accuracy.

Ø Prior front office/reception experience handling incoming calls utilizing a multi-line phone system preferred.

Ø Demonstrated record and strong commitment to excellent attendance and punctuality.

Ø Ability to graciously and calmly handle difficult or irate customers, demonstrating concern for their issues while assisting or redirecting as appropriate.

Ø Demonstrated ability to deal with sensitive issues and information and maintain confidentiality.

Ø Must have a positive, enthusiastic attitude, strong sense of accountability/work ethic, and enjoy solving challenges.

Job Type: Full-time, Permanent

Project Location(s): Abu Dhabi, United Arab Emirates

Education: Bachelor’s Degree in a relevant field.

• Greet visitors, answer phone calls, and respond to emails.

• Manage and direct incoming and outgoing mail/correspondence.

• Schedule appointments, meetings, and conferences.

• Provide information and assistance to clients, employees, and visitors.

• Maintain accurate records, files, and databases.

• Perform administrative tasks, such as sending daily attendance, updating and compiling the Monthly attendance record.

• Update the monthly employee’s performance on the Bulletin board.

• Manage courier services; receive, record, and send documents/parcels via DHL, TCS, etc.

• Ensure the reception area is clean and organized.

• A minimum of 3 years of relevant and proven experience as a Front Desk Officer/ Receptionist.

• A bachelor’s degree in a relevant field.

• Strong communication, organizational, and multitasking skills

• Proficient skills in MS Excel and Outlook

Job Summary: We are looking for a friendly and professional receptionist to join our team. The ideal candidate will be the first point of contact for visitors and callers, providing exceptional customer service while ensuring smooth day-to-day operations at the front desk. The receptionist will be responsible for managing phone calls, scheduling appointments, handling inquiries, and performing administrative tasks.

Key Responsibilities:

1. Greet and welcome visitors in a friendly and professional manner.
2. Answer, screen, and direct incoming phone calls.
3. Manage the front desk area to ensure it is neat, organized, and welcoming at all times.
4. Schedule and coordinate appointments, meetings, and conference room bookings.
5. Respond to inquiries, provide information, and assist visitors or clients as needed.
6. Maintain and update office records, filing systems, and databases.
7. Handle incoming and outgoing mail and packages.
8. Ensure office supplies are stocked and ordered as needed.
9. Assist with basic administrative tasks such as data entry, photocopying, and faxing.
10. Monitor and manage the office’s security system, ensuring proper sign-in procedures for visitors.
11. Support other departments and team members with administrative duties as required.

Requirements:

1. High school diploma or equivalent (additional certification in office administration is a plus).
2. Proven experience as a receptionist, front desk representative, or similar role.
3. Excellent communication and interpersonal skills.
4. Professional appearance and demeanor.
5. Strong organizational skills with attention to detail.
6. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
7. Ability to handle multiple tasks and work in a fast-paced environment.
8. Positive attitude and customer-oriented approach.

Preferred Skills:

1. Experience with office management software (e.g., scheduling tools, CRM systems).
2. Knowledge of basic office procedures and equipment.