10 Ground Handling Roles jobs in the United Arab Emirates

As a key member of our airport logistics team, you will play a vital role in ensuring the smooth operation of airport services. Your primary responsibility will be to safely and efficiently handle luggage and cargo, loading and unloading them onto and from aircraft.

This is a physically demanding position that requires attention to detail, physical stamina, and the ability to work under pressure in various weather conditions. You will be responsible for ensuring that all items are accounted for and properly labeled before transportation.

• Load and unload baggage, cargo, and mail onto and from aircraft efficiently.
• Ensure that all items are accounted for and properly labeled before transportation.
• Operate and maintain baggage handling equipment including conveyor belts and trolleys.
• Adhere to safety guidelines and airport regulations at all times during operations.
• Assist with the sorting and distribution of luggage in arrival and departure areas.
• Collaborate with the ground crew to ensure timely baggage handling and aircraft readiness.
• Inspect baggage for damages and report any incidents according to airport procedures.
• Support the resolution of passenger luggage claims or discrepancies as necessary.
• Maintain the cleanliness and organization of baggage handling areas and equipment.
• Monitor and communicate any operational issues or delays to the appropriate personnel.
• Participate in regular training sessions to keep updated on new procedures and equipment.

To succeed in this role, you will need:

• A high school diploma or equivalent qualification.
• The ability to lift and transport heavy baggage and cargo safely and efficiently.
• Previous experience in a similar role or in a physically demanding job.
• Strong teamwork and communication skills.
• The ability to work in various weather conditions and adjust to schedules.
• A valid driver's license and the ability to operate airport ground vehicles.
• The ability to pass airport security clearance and adhere to safety regulations.

We offer a competitive salary package, opportunities for professional growth and development, and a collaborative work environment.

If you are a motivated and skilled individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.

We are seeking a skilled Air Traffic Management Specialist to join our team. In this role, you will work on developing new concepts of airport operations, airspace management, and flight path designs.

You will be responsible for conducting safety assessments, writing safety cases, and performing aeronautical studies. Additionally, you will lead ATM studies on airfield operations, CNS systems, and ATC infrastructure requirements.

This is an exciting opportunity to utilize your expertise in air traffic management and contribute to the growth and development of our aviation practice.

This is a senior leadership position that requires strong management and coordination skills to supervise daily aircraft turnaround activities. The team leader is responsible for ensuring the highest safety standards at all times, managing team members, and overseeing the loading and unloading of deadload.

We are seeking a highly skilled Passenger Service Coordinator to join our team. In this role, you will be responsible for ensuring the smooth operation of ground handling tasks and assignments, including check-in, boarding, baggage management, and assisting passengers.

The ideal candidate will have excellent communication skills, be able to work well under pressure, and have a strong attention to detail. You will also be responsible for coordinating with stakeholders to ensure seamless operations and upholding high service standards in compliance with regulations and airline expectations.

Key Responsibilities:

• Preparation of charge notes against published tariff and cash collection if applicable.
• Preparation of excess baggage coupons or miscellaneous coupons if applicable.

Process:

1. Greet and welcome passengers and guide them to the appropriate areas.
2. Checking passengers identification, travel documents verification, and tickets and issuing boarding passes.
3. Weighing, labelling, and loading passengers luggage and ensuring that they comply with the baggage allowance and security regulations.
4. Assign counters and ensure appropriate stationery is available as per airlines requirements. Ensure all counter systems are operational and ready before commencement of check-in activities.
5. Providing information and assistance to passengers regarding flight schedules, gate changes, delays, cancellations, airlines travel requirements and other travel-related informations.
6. Coordinate with internal and external stakeholders to ensure smooth and efficient operations and passenger flow.
7. Assisting passengers with special needs, such as wheelchair users, unaccompanied minors, or passengers with medical conditions.
8. Following safety and security procedures and reporting any incidents or breaches.
9. Performing ground handling functions based on skills and experience such as BMA, Gates, Ramp, Check-in, Load Control, Baggage Reconciliation.
10. Preparation of reports, documents filing, preflight editing and any other ops related task advised by ground handling supervisor.
11. Supervision at baggage build up area and Preparation of manual BRS.
12. Coordination & Supervision of aircraft loading & offloading at Ramp.
13. Meeting aircraft upon arrival, assisting crew and assisting passengers in arrival hall.
14. Assist GH Supervisor in their duties & other official duties as instructed.
15. With a valid UAE license, may apply for GSE/GSV training, complete the assessments, and obtain an ADP to support operations and multitask.
16. Deliver Services as per the Standard Ground Handling Agreement and expectations.
17. Ensure upkeep of all terminal facilities & manage que at all passenger processing zones.
18. Provide exceptional services to VIP/CIP/PRM.
19. Floor management, FIDS management and coordinate for trolley management.
20. Ramp functions, security, and safety adherence (FOD management & Equipment Pre inspections).
21. Emergency response awareness, coordination, and familiarization.
22. Manage porters, loaders, equipment operators and cabin appearance staff.
23. Coordinate for MHB and familiar with world tracer.

Qualifications and Requirements:

The ideal candidate will possess the following qualifications and requirements:

• Graduate and fluent in English language (both spoken and written).
• Excellent written and verbal communication skills in English (Arabic is an added advantage).
• Diploma or certification in Ground handling or Ground Operations preferred.
• Prior 01 year of work experience in aviation or customer services.
• Prior experience with reputed airline or hospitality industry is preferred (Load Control License, World Tracer, Dangerous Good and DCS knowledge will be added advantage).

Safety Accountability:

All staff has the following safety responsibilities and is accountable to their supervisor(s) and Head of Department:

• To comply with the relevant safety requirements and procedures outlined in the Aerodrome Operations Manual and Safety Management System and any other instructions or notices issued by Ras Al Khaimah International Airport.
• To comply with the safety requirements detailed within their training.
• To advise their Head of Department and the Airport Duty Officer team of any safety occurrence or system failure and to identify and report any situation of potential risk or concern affecting safety via one of the following means.
• Report directly to the Safety Department or an immediate supervisor.
• Submitting an Accident/ Incident Report.
• Support safety audits as and investigations as they occur.

At ExecuJet Middle East, we strive for delivering exceptional services in business aviation tailored to our clients and partners. Our primary goal is to create a fulfilling workplace by cultivating genuine relationships with passionate colleagues.

We are currently seeking a Ramp Agent to fill a vacancy within our Fixed Based Operation (FBO).

Ramp Agent

The ideal candidate will be responsible for tasks such as aircraft towing and push-backs, loading and unloading freight, delivering luggage to passengers, and servicing the aircraft as needed.

• A high school diploma or equivalent qualification is required
• A valid UAE driving license is necessary
• The ability to work under time constraints is essential
• Excellent problem-solving skills and attention to detail are required

Minimum of 2 years experience as a Ramp Agent is preferred

• Perform all ramp duties as directed by the Ramp Supervisor
• Load/offload and transport passenger and crew luggage
• Report accidents and incidents
• Liaise with Senior CSA to determine flight details and requirements
• Ensure timely and safe aircraft positioning for departures and arrivals
• Monitor tasks and assignments according to schedule and procedures
• Comply with all relevant rules, regulations, and procedures

Aviation background is essential.

Fluency in written and spoken English is mandatory. Additional languages advantageous.

• Professional
• Ability to work independently with minimal supervision

We are a leading provider of innovative solutions for airport logistics. Our portfolio includes products and solutions for baggage handling, cargo management, software for digitalization, and maintenance services.

1. Developing and implementing effective supply chain strategies to optimize logistics operations.

2. Collaborating with cross-functional teams to ensure seamless execution of logistics plans.

3. Analyzing data to identify trends and areas for improvement in logistics processes.

4. Designing and implementing efficient systems for tracking and managing cargo.

5. Providing excellent customer service and support to meet the needs of our clients.

Airport Baggage Handler Coordinator

We are seeking an experienced professional to oversee airport baggage handling systems.

1. Support the Construction Manager in daily site operations and ensure a smooth workflow.
2. Coordinate and monitor subcontractors, maintaining quality control standards.
3. Liaise with external stakeholders for proper site access and equipment management.
4. Manage site personnel records, timesheets, and documentation.
5. Oversee logistics and accommodation arrangements for site staff.
6. Ensure adequate supplies and PPE availability.
7. Coordinate passes and travel for personnel and visitors.
8. Supervise baggage handlers, commissioning support, and SOP activities.
9. Prepare project progress reports and presentations.
10. Manage snag lists and coordinate resolution with relevant teams.
11. Perform administrative duties, including document translations.
12. Support T&C activities to ensure project success.
13. Maintain compliance with health, safety, security, environmental, and quality standards.

To qualify, candidates should possess:

1. A Bachelor's degree in Business Administration, Construction Management, or related fields.
2. At least 4 years of experience in a Project Coordinator role, preferably in construction.
3. Proficiency in Microsoft Office and project management software.
4. Experience on construction sites and understanding of safety protocols is advantageous.
5. Strong organizational, proactive, and problem-solving skills.
6. Excellent communication skills in English; proficiency in Arabic is beneficial.

This role requires a mid-to-senior level candidate with full-time employment and a background in automation machinery manufacturing.

This job posting appears to be active and relevant.

WHSmith, one of the world's leading travel retailers, is inviting applications for the Duty Manager role at its store in Zayed International Airport, Abu Dhabi. This is an exceptional opportunity for retail professionals who are passionate about leadership, operations, and customer service in a high-traffic, fast-paced environment.

Working at WHSmith means joining a global brand with a strong presence in travel retail, backed by a legacy of excellence in service, innovation, and operational efficiency. If you are driven, adaptable, and thrive in high-performance environments, this could be the perfect role for you.

Job Specifications:

Company Name: WHSmith

Location: Abu Dhabi

Fees: None

Nationality: Open to All

Gender: All genders welcome

Education: Requirements vary by position

Salary details: Will discuss this in the interview

Interview Date: 11th April 2025

With over 1,600 stores across the globe, WHSmith is a leading global retailer in the travel and high street sectors. Our operations span airports, train stations, hospitals, and high streets, with a core focus on providing convenience and quality to our customers. We pride ourselves on innovation, efficiency, and delivering world-class retail experiences.

WHSmith is committed to creating an inclusive and dynamic work environment where team members are empowered to grow and succeed. We value teamwork, initiative, and a strong work ethic and provide employees with opportunities to advance their careers within a reputable international brand.

The Duty Manager plays a pivotal role in the daily management of WHSmith's airport store operations. Reporting to the Store Manager, you will be responsible for overseeing team performance, managing operational tasks, ensuring customer satisfaction, and achieving sales targets. You will act as a key point of contact between the leadership team and store staff, ensuring that standards are maintained and exceeded in all areas.

This role requires a leader who is capable of multitasking, making data-driven decisions, and effectively managing a team across multiple shifts in a 24/7 airport environment. It is ideally suited for someone with strong organizational skills, a deep understanding of retail operations, and a proactive, hands-on approach to leadership.

Sales and Target Management: Drive sales performance by ensuring sales targets are consistently achieved through effective planning, team motivation, and on-floor execution. Analyze daily, weekly, and monthly sales reports to identify trends, assess performance, and implement corrective measures when necessary.

Team Leadership and Coordination: Supervise daily activities of team members to ensure timely service, operational efficiency, and a positive work environment. Coordinate shift planning and resource allocation to meet the store's needs during peak and off-peak hours. Provide support to store staff by resolving conflicts, addressing concerns, and facilitating smooth team collaboration.

Staff Training and Development: Lead onboarding, training, and development of new and existing staff. Implement training programs to ensure staff are familiar with product offerings, customer service standards, and sales techniques. Encourage continuous learning and performance improvement among the team.

Operational Briefings and Communication: Conduct regular team briefings to share sales updates, operational goals, new product information, and promotional plans. Ensure team members are well-informed and aligned with the store's objectives and WHSmith brand standards.

Customer Engagement and Service Excellence: Promote a customer-first culture by leading by example and ensuring all staff deliver consistent, high-quality customer service. Resolve customer issues promptly and professionally to maintain customer satisfaction and brand loyalty. Monitor service quality through feedback and adjust strategies as needed to improve the customer experience.

Inventory and Stock Control: Oversee inventory levels, ensuring accurate stock rotation and timely replenishment of items. Conduct regular stock checks and ensure that stock handling follows health, safety, and quality standards. Manage ordering processes to prevent overstocking or understocking, particularly for fresh food items.

Rota and Shift Management: Create and manage staff rotas to ensure adequate coverage during all hours of operation, including holidays and weekends. Monitor attendance, punctuality, and adherence to shift schedules. Ensure appropriate staff levels are maintained throughout the day to support service delivery and operational needs.

Compliance and Store Standards: Ensure compliance with company policies, airport regulations, and legal requirements. Maintain store cleanliness, merchandising standards, and display aesthetics in line with WHSmith guidelines. Monitor security and cash handling procedures to safeguard assets.

Flexibility and Adaptability: Be available to work on a flexible schedule including night shifts, weekends, and holidays, as required in a 24/7 operational environment. Respond quickly to operational challenges or emergencies, demonstrating calm and effective problem-solving skills.

Bachelor's degree or equivalent qualification in business, retail, or a related field. Strong financial understanding, including knowledge of cash handling and banking procedures. Proficiency in Microsoft Excel for reporting and analysis. Familiarity with retail IT systems and point-of-sale (POS) platforms. Excellent communication and interpersonal skills. Strong leadership capabilities with a focus on team building and staff motivation. Ability to work under pressure and manage competing priorities efficiently.

• Financial Knowledge, including cash handling & banking procedures.
• Proficiency in Excel is essential, with working knowledge of other retail IT systems.
• Previous Experience:
• Minimum of 5 years of relevant job experience in retail management.
• Operational knowledge of the retail environment is crucial; experience in the airport industry is highly advantageous.

• Walk-in interviews Date: 11th April 2025
• Walk-in interviews Location: at WH Smith, Arrival Store, Zayed International Airport, Abu Dhabi.

This is a fantastic opportunity to be part of a high-performing, customer-focused team in one of the most vibrant and dynamic retail environments in the world. WHSmith offers competitive compensation, a collaborative work culture, and the chance to work in an international setting that values leadership and operational excellence.

If you are looking for a challenging and rewarding career in retail management, and you're ready to make an impact in a 24/7 airport retail environment, WHSmith is the place for you.

WHSmith, one of the world’s leading travel retailers, is inviting applications for the Duty Manager role at its store in Zayed International Airport, Abu Dhabi. This is an exceptional opportunity for retail professionals who are passionate about leadership, operations, and customer service in a high-traffic, fast-paced environment.

Working at WHSmith means joining a global brand with a strong presence in travel retail, backed by a legacy of excellence in service, innovation, and operational efficiency. If you are driven, adaptable, and thrive in high-performance environments, this could be the perfect role for you.

Job Specifications:

Company Name: WHSmith

Location: Abu Dhabi

Fees: None

Nationality: Open to All

Gender: All genders welcome

Education: Requirements vary by position

Salary details: Will discuss this in the interview

Interview Date: 11th April 2025

With over 1,600 stores across the globe, WHSmith is a leading global retailer in the travel and high street sectors. Our operations span airports, train stations, hospitals, and high streets, with a core focus on providing convenience and quality to our customers. We pride ourselves on innovation, efficiency, and delivering world-class retail experiences.

WHSmith is committed to creating an inclusive and dynamic work environment where team members are empowered to grow and succeed. We value teamwork, initiative, and a strong work ethic and provide employees with opportunities to advance their careers within a reputable international brand.

The Duty Manager plays a pivotal role in the daily management of WHSmith’s airport store operations. Reporting to the Store Manager, you will be responsible for overseeing team performance, managing operational tasks, ensuring customer satisfaction, and achieving sales targets. You will act as a key point of contact between the leadership team and store staff, ensuring that standards are maintained and exceeded in all areas.

This role requires a leader who is capable of multitasking, making data-driven decisions, and effectively managing a team across multiple shifts in a 24/7 airport environment. It is ideally suited for someone with strong organizational skills, a deep understanding of retail operations, and a proactive, hands-on approach to leadership.

Sales and Target Management: Drive sales performance by ensuring sales targets are consistently achieved through effective planning, team motivation, and on-floor execution. Analyze daily, weekly, and monthly sales reports to identify trends, assess performance, and implement corrective measures when necessary.

Team Leadership and Coordination: Supervise daily activities of team members to ensure timely service, operational efficiency, and a positive work environment. Coordinate shift planning and resource allocation to meet the store’s needs during peak and off-peak hours. Provide support to store staff by resolving conflicts, addressing concerns, and facilitating smooth team collaboration.

Staff Training and Development: Lead onboarding, training, and development of new and existing staff. Implement training programs to ensure staff are familiar with product offerings, customer service standards, and sales techniques. Encourage continuous learning and performance improvement among the team.

Operational Briefings and Communication: Conduct regular team briefings to share sales updates, operational goals, new product information, and promotional plans. Ensure team members are well-informed and aligned with the store’s objectives and WHSmith brand standards.

Customer Engagement and Service Excellence: Promote a customer-first culture by leading by example and ensuring all staff deliver consistent, high-quality customer service. Resolve customer issues promptly and professionally to maintain customer satisfaction and brand loyalty. Monitor service quality through feedback and adjust strategies as needed to improve the customer experience.

Inventory and Stock Control: Oversee inventory levels, ensuring accurate stock rotation and timely replenishment of items. Conduct regular stock checks and ensure that stock handling follows health, safety, and quality standards. Manage ordering processes to prevent overstocking or understocking, particularly for fresh food items.

Rota and Shift Management: Create and manage staff rotas to ensure adequate coverage during all hours of operation, including holidays and weekends. Monitor attendance, punctuality, and adherence to shift schedules. Ensure appropriate staff levels are maintained throughout the day to support service delivery and operational needs.

Compliance and Store Standards: Ensure compliance with company policies, airport regulations, and legal requirements. Maintain store cleanliness, merchandising standards, and display aesthetics in line with WHSmith guidelines. Monitor security and cash handling procedures to safeguard assets.

Flexibility and Adaptability: Be available to work on a flexible schedule including night shifts, weekends, and holidays, as required in a 24/7 operational environment. Respond quickly to operational challenges or emergencies, demonstrating calm and effective problem-solving skills.

Bachelor’s degree or equivalent qualification in business, retail, or a related field. Strong financial understanding, including knowledge of cash handling and banking procedures. Proficiency in Microsoft Excel for reporting and analysis. Familiarity with retail IT systems and point-of-sale (POS) platforms. Excellent communication and interpersonal skills. Strong leadership capabilities with a focus on team building and staff motivation. Ability to work under pressure and manage competing priorities efficiently.

• Financial Knowledge, including cash handling & banking procedures.
• Proficiency in Excel is essential, with working knowledge of other retail IT systems.
• Previous Experience:
• Minimum of 5 years of relevant job experience in retail management.
• Operational knowledge of the retail environment is crucial; experience in the airport industry is highly advantageous.

• Walk-in interviews Date: 11th April 2025
• Walk-in interviews Location: at WH Smith, Arrival Store, Zayed International Airport, Abu Dhabi.

This is a fantastic opportunity to be part of a high-performing, customer-focused team in one of the most vibrant and dynamic retail environments in the world. WHSmith offers competitive compensation, a collaborative work culture, and the chance to work in an international setting that values leadership and operational excellence.

If you are looking for a challenging and rewarding career in retail management, and you’re ready to make an impact in a 24/7 airport retail environment, WHSmith is the place for you.