108 Ground Staff jobs in the United Arab Emirates

To control lounge operation in Dubai and to ensure exceptional standards of customer services to all VVIP, VIP, and CIP traveling on Gulf Air.

1. Ensure all passengers are met upon arrival and departure and accorded the proper amenities, including luggage handling, immigration formalities, transportation arrangements, hotel accommodation, and special requests.
2. Liaise and communicate closely with Catering teams, Cargo, Airport Managers, Area Managers, and Public Relations Officers of each station in relation to onboard VIPs.
3. Assist Lounge Supervisor in liaising with management to select and negotiate for the supply of catering, magazines, newspapers, and other amenities appropriate for Gulf Air passengers using VIP lounges, considering such criteria as routing languages and nationality of passengers.
4. Assist Lounge Supervisor in replying to, following up, and implementing improvement strategies in relation to Cabin Crew Reports, Customer Relations Department, and any passenger complaints received.
5. Assist Lounge Supervisor in establishing and utilizing a professional working relationship in the areas of communication and public relations with all Gulf Air Traffic/Sales, Reservations Department, Handling Agent staff, and CAA Authority to ensure smooth handling of all passengers.

Minimum 3 years of relevant experience.

Good command of the English language, both written and spoken, equivalent to National Diploma level.

Computer literacy - DCS and Falcon System.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):

Are you passionate about working in the aviation industry and looking for a hands-on role at one of the world’s busiest airports? The Dubai Airport ground handling staff careers for 2025 open doors for dynamic, motivated, and hardworking individuals to join an elite team that ensures smooth flight operations.

Dubai International Airport, operated by Dubai Airports Company, handles millions of passengers and thousands of flights each year. Behind its seamless efficiency is a team of dedicated ground staff who make everything possible — from aircraft loading to passenger support. If you’re looking for a rewarding career with training, visa sponsorship, and long-term stability, Dubai Airport’s ground handling division is the perfect place to start.

A career in Dubai Airport ground handling provides not only job security but also international exposure in a high-performance environment. As a member of the ground handling team, you play an essential role in keeping flights on schedule and ensuring the highest safety standards are maintained.

Ground staff are responsible for managing baggage, assisting passengers, coordinating aircraft movements, and supporting flight operations. This is an excellent opportunity for both freshers and experienced professionals to work at a world-class airport with competitive pay and great benefits.

Easy Job Titles for Dubai Airport Ground Handling Careers

• Ground Handling Agent
• Aircraft Loader
• Passenger Service Assistant
• Ramp Supervisor
• Baggage Handling Operator
• Cargo Operations Staff
• Aircraft Marshaller
• Check-in Counter Assistant
• Flight Operations Coordinator
• Equipment Operator

To be eligible for the Dubai Airport ground handling jobs, candidates must meet the following criteria:

Basic Requirements:

• Minimum high school diploma or equivalent qualification.
• Good communication skills in English (knowledge of Arabic is a plus).
• Physically fit and able to lift or move heavy baggage.
• Willing to work flexible hours, shifts, weekends, and holidays.
• Team-oriented mindset with attention to safety and detail.
• Valid driving license (for ramp or vehicle-related roles).
• Previous airport or logistics experience is an advantage but not mandatory.

Dubai Airports provides full on-the-job training for new recruits, ensuring you develop all the required technical and safety skills.

Dubai Airport offers attractive salary packages to ground handling staff along with several employee benefits that make it one of the most desirable workplaces in the UAE aviation industry.

Estimated Monthly Salary Range: AED 3,200 – AED 7,000 per month (depending on role and experience).

Employee Benefits Include:

• Free visa sponsorship for international candidates.
• Free transport to and from the airport.
• Complimentary meals or meal allowance.
• Paid annual leave and public holidays.
• Health and life insurance coverage.
• On-the-job training and certification.
• End-of-service gratuity and annual performance bonuses.
• Opportunities for promotions and long-term contracts.

Working at Dubai Airport also provides access to a multicultural environment and world-class facilities that promote both professional growth and personal well-being.

The application process for Dubai Airport jobs is simple, transparent, and entirely online. Follow the steps below:

• Visit the official Dubai Airports careers page.
• Browse available vacancies and search for “Ground Handling,” “Ramp Operations,” or “Baggage Services.”
• Click on your preferred job title to read the detailed job description and requirements.
• Create an online account and upload your updated CV or resume.
• Submit your application and wait for further communication from the HR team.

Important Note: Dubai Airports never charges recruitment fees. Always apply directly through the official website or verified partners.

The Dubai Airport ground handling staff careers 2025 provide a fantastic opportunity to join one of the most advanced airports in the world. Whether you’re starting your career or seeking advancement, these roles offer a stable income, international exposure, and growth potential.

If you enjoy working in a fast-paced environment, meeting people from different cultures, and being part of a global aviation team, this is the perfect job for you.

1. Who can apply for Dubai Airport ground handling jobs? Anyone with a high school diploma and basic English communication skills can apply.

2. Do I need experience? No, training is provided for new hires, but prior experience is an advantage.

3. What is the salary range? Between AED 3,200 and AED 7,000 per month depending on the role.

4. Is visa sponsorship available? Yes, Dubai Airports provides visa sponsorship for qualified international applicants.

5. How can I apply? Apply online directly through the official website.

The candidate will be responsible for:

1. Serving as the primary point of contact for the customers and all internal Galaxy offices.
2. Relationship management with customers and developing an understanding of their business needs.
3. Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.
4. Proactively tracking the shipments and notifying the customers whenever required.
5. Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.
6. Resolving customer issues by engaging suitable stakeholders.
7. Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.
8. Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.

Job Type: Full Time

Job Location: Dubai

Basic required skills:

• Excellent communication and interpersonal skills.
• Fluent in Hindi and English (oral and written).
• Computer literate.
• Familiar with MS Office tools.
• Familiar with international logistics and freight forwarding (ocean/air & import/export).

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Career Level : Junior Level

Salary : 3000

Industry : Customer Service

Last Date : February 28, 2025

Location : Dubai

Customer Service Representative

We are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply!

• Assist customers with inquiries, complaints, and service requests.
• Provide information about products and services.
• Handle phone calls, emails, and live chat support.
• Process orders, returns, and exchanges efficiently.
• Maintain customer records and update databases.
• Resolve customer issues with a positive and problem-solving approach.
• Ensure high levels of customer satisfaction.

• Previous experience in customer service is a plus.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks and work under pressure.
• Good problem-solving and interpersonal skills.
• Proficiency in Microsoft Office and CRM systems is an advantage.
• Willingness to work flexible shifts, including weekends and holidays.

• Competitive salary and performance-based incentives.
• Career growth and professional development opportunities.
• Friendly and team-oriented work environment.

Overview

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

Job Summary:

We are seeking a dedicated and experienced Customer Service Supervisor to join our esteemed organization. This pivotal role will focus on overseeing our customer service team, ensuring that exemplary service is provided to all clients and customers, while also driving continuous improvement initiatives. The ideal candidate will possess strong leadership skills and an extensive background in customer service management. As a Customer Service Supervisor, you will be responsible for fostering a positive working environment that encourages team collaboration and professional development. You will implement effective strategies and processes to enhance customer satisfaction and loyalty, while also managing and mitigating any potential customer-related issues. This position requires a strong commitment to excellence, as well as the ability to communicate effectively with both customers and team members. You will play a critical role in shaping the customer experience, and as such, your ability to lead by example and ensure our service standards are met will be paramount. If you are passionate about customer service, possess substantial supervisory experience, and are committed to delivering outstanding results, we invite you to apply and join our dynamic team, where your contributions will make a significant impact.

• Supervise and guide the customer service team to deliver high-quality support and service.
• Develop and implement customer service policies and procedures to enhance service delivery.
• Monitor team performance metrics and provide regular feedback and coaching to team members.
• Handle escalated customer inquiries and complaints in a professional manner, ensuring a satisfactory resolution.
• Conduct regular training sessions for staff to enhance their customer service skills and product knowledge.
• Compile and analyze customer feedback, utilizing data to improve service processes.
• Collaborate with other departments to address customer needs and improve overall customer satisfaction.

• Bachelor’s degree in Business Administration, Management, or related field preferred.
• Minimum of 3 years’ experience in a customer service role, with at least 1 year in a supervisory position.
• Proven ability to manage and lead a team effectively, promoting a positive and productive work culture.
• Exceptional communication skills, both verbal and written, with a strong emphasis on customer interaction.
• Proficiency with customer service software, CRM systems, and Microsoft Office Suite.
• Strong problem-solving skills and the ability to make decisions rapidly and effectively.
• Ability to work flexible hours, including evenings and weekends, as required.
• Accommodation
• Transportation
• Health insurance

High School / Bachelor Degree

Overview

Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

• Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.

• Bachelor’s degree or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system