945 Guest Experience Expert Front Desk Agent Marrott Al Forsan jobs in the United Arab Emirates

A Front Desk Team leader ensures the satisfaction of Guests who interact with Reception operations and will keep the Reception Team informed of relevant information and Guest feedback.

What will I be doing?

As Front Desk Team leader, you will ensure the satisfaction of Guests who interact with Reception operations and will keep the Reception Team informed of relevant information and Guest feedback. A Head Receptionist is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
• Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
• Process and deliver messages for Guests
• Deliver and safely store Guest luggage
• Plan, organise and control the daily operations of the Concierge Desk to ensure the smooth operation of department
• Stay current with all hotel services as well as daily VIP requests and special events
• Represent the needs of the Team to others in the hotel
• Recruit, select, train and the develop Team Members
• Conduct annual and mid-year appraisals with Team Members
• Ensure orderliness and safety guidelines around the lobby and front door areas
• Provide support to Management as required, in cases of emergency
• Project a professional manner with an emphasis on hospitality and Guest service
• Maintain a clean, healthy, and safety working area
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
  
  

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a variety of different work situations
• Ability to work on your own and as part of a team
• Knowledge of the local area
• Previous experience managing a team
  
  

• Previous experience working in Reception in a hotel environment
  
  

POSITION SUMMARY

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the citys lively downtown district with modern luxury and awardwinning service. Soaring above Sheikh Zayed Road our bustling and dynamic 5star hotel is one of the tallest in the world consisting of two towers with 1608 rooms and boasts aweinspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges which offer Japanese Italian Indian and Thai cuisine. For those planning an event in downtown Dubai UAE our hotel offers 8000 square feet of adaptable space including a striking ballroom and outdoor venues. Explore Dubai Mall Burj Khalifa and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai we are looking for talented individuals to join our amazing family and in return we are able to offer you the following:

• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.
• Learning opportunities with some of the best professionals the region has to offer.
• We aim to promote our associates within as soon as the opportunity arises so we hope to see you progress your career in line with our training and promotion schedule.
• A competitive salary with excellent benefits which include accommodation meals on duty Transportation and:
  • World class training and development including leadership development.
  • Recognition programs.
  • Discounted accommodation in over 8000 hotels all over the world. Yes 8000
  • Discounted food & drink in all our restaurants and bars.
  • Discounts for your friends and family.
  • Unlimited career opportunities (Internationally and locally)
  • Medical and Life insurance
• Amazing support to ensure you have all the tools you require to complete your daytoday tasks.

OUR EXPECTATIONS FROM THE ROLE:

Exceptional Guest Relations Leadership:

• Showcase your expertise in leading a Front Office team to ensure exceptional guest experiences.
• Highlight your ability to maintain positive relationships with all hotel departments for smooth operations.

Strategic Shift Management and Communication:

• Demonstrate your strategic approach to managing shifts utilizing house count data and responding to changes in realtime.
• Emphasize your commitment to effective communication ensuring relevant information is smoothly handed over during shift transitions.

Quality Awareness and Team Development:

• Illustrate your commitment to promoting quality awareness among front office associates aiming for continuous improvement in guest satisfaction scores.
• Highlight your involvement in training and developing front desk associates for enhanced performance.

Operational Efficiency and Compliance:

• Showcase your skills in ensuring smooth checkin/checkout processes and handling guest accounts with precision.
• Emphasize your knowledge of operational software and compliance with SOPs L.S.O.P.s and credit policies.

Security Consciousness and Proactive Problem Resolution:

• Communicate your vigilance in maintaining security awareness and promptly reporting any suspicious activities to the Manager on Duty.
• Highlight your ability to identify and efficiently resolve guest problems ensuring satisfaction.

In joining Marriott Hotels you join a portfolio of brands with Marriott International.Be where you can do your best workbegin your purposebelong to an amazing global team andbecome the best version of you.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.

Required Experience:

Manager

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we aim to create an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests throughout their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing local highlights, the Guest Experience Expert makes transactions feel like part of the experience.

No matter the position, success depends on creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring professional appearance and communication. Guest Experience Experts will be on their feet, moving around (standing, sitting, or walking for extended periods), and taking a hands-on approach to work (lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable duties as requested) is critical to providing excellent service for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: None required.
• Supervisory Experience: None required.
• License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first environment. We are committed to nondiscrimination on any protected basis such as disability, veteran status, or any other basis covered under applicable law.

Unclear seniority

POSITION SUMMARY

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the citys lively downtown district with modern luxury and awardwinning service. Soaring above Sheikh Zayed Road our bustling and dynamic 5star hotel is one of the tallest in the world consisting of two towers with 1608 rooms and boasts aweinspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges which offer Japanese Italian Indian and Thai cuisine. For those planning an event in downtown Dubai UAE our hotel offers 8000 square feet of adaptable space including a striking ballroom and outdoor venues. Explore Dubai Mall Burj Khalifa and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai we are looking for talented individuals to join our amazing family and in return we are able to offer you the following:

• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.
• Learning opportunities with some of the best professionals the region has to offer.
• We aim to promote our associates within as soon as the opportunity arises so we hope to see you progress your career in line with our training and promotion schedule.
• A competitive salary with excellent benefits which include accommodation meals on duty Transportation and:
  • World class training and development including leadership development.
  • Recognition programs.
  • Discounted accommodation in over 8000 hotels all over the world. Yes 8000!
  • Discounted food & drink in all our restaurants and bars.
  • Discounts for your friends and family.
  • Unlimited career opportunities (Internationally and locally)
  • Medical and Life insurance
• Amazing support to ensure you have all the tools you require to complete your daytoday tasks.

OUR EXPECTATIONS FROM THE ROLE:

Exceptional Guest Relations Leadership:

• Showcase your expertise in leading a Front Office team to ensure exceptional guest experiences.
• Highlight your ability to maintain positive relationships with all hotel departments for smooth operations.

Strategic Shift Management and Communication:

• Demonstrate your strategic approach to managing shifts utilizing house count data and responding to changes in realtime.
• Emphasize your commitment to effective communication ensuring relevant information is smoothly handed over during shift transitions.

Quality Awareness and Team Development:

• Illustrate your commitment to promoting quality awareness among front office associates aiming for continuous improvement in guest satisfaction scores.
• Highlight your involvement in training and developing front desk associates for enhanced performance.

Operational Efficiency and Compliance:

• Showcase your skills in ensuring smooth checkin/checkout processes and handling guest accounts with precision.
• Emphasize your knowledge of operational software and compliance with SOPs L.S.O.P.s and credit policies.

Security Consciousness and Proactive Problem Resolution:

• Communicate your vigilance in maintaining security awareness and promptly reporting any suspicious activities to the Manager on Duty.
• Highlight your ability to identify and efficiently resolve guest problems ensuring satisfaction.

In joining Marriott Hotels you join a portfolio of brands with Marriott International.Bewhere you can do your best workbeginyour purposebelongto an amazing global team andbecomethe best version of you.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.

Required Experience:

Manager

· Receive, direct and communicate telephone messages and fax messages

· Meet and greet guests and guide them to respective cabins and conference rooms

· Monitor the pick-up and deliver the mail

· Sort and distribute post

· Arrange courier

· Maintain the general filing system and file all correspondence

· Assist in the planning and preparation of meetings, conferences, and conference telephone calls

· Maintain an adequate inventory of office supplies

· Respond to public inquiries

· Provide secretarial support & coordinate with HR for interviews and meetings

· Provide administrative services for Human Resources and other departments that may require your support.

Duties (Accountability)

· Employee Monthly Timesheet monitoring

· Coordinate with the production department and submit production reports with the efficiency of machines and employees

Qualifications:

• Education: Bachelors degree and/or Diploma

• Experience: At least 2 years relevant experience in a similar role or administrative support

• Skills and Competency:

Ø Strong computer skills with working knowledge of Microsoft Office (Word, PowerPoint, Excel & Outlook) required.

Ø Must enjoy learning new systems and be tech-savvy.

Ø Strong customer service mentality and ability to interface and work effectively with all levels of internal and external guests while maintaining a professional demeanor.

Ø Great organization skills and attention to detail with an ability to maintain a high degree of accuracy.

Ø Prior front office/reception experience handling incoming calls utilizing a multi-line phone system preferred.

Ø Demonstrated record and strong commitment to excellent attendance and punctuality.

Ø Ability to graciously and calmly handle difficult or irate customers, demonstrating concern for their issues while assisting or redirecting as appropriate.

Ø Demonstrated ability to deal with sensitive issues and information and maintain confidentiality.

Ø Must have a positive, enthusiastic attitude, strong sense of accountability/work ethic, and enjoy solving challenges.

Contact us at the Velosi office nearest to you or submit a business inquiry online.

The strength of our approach comes from offering a multiregional service while meeting local needs. Velosi achieves this because we operate in selected world’s major established and emerging markets.

MD, Velosi Asset Integrity Limited

Velosi is always looking for talented people to become its team members. We realize that productive people are always a good addition to our organization. So if you have the financial acumen and the passion to work with some of the biggest companies in the world, join in!

Job Type: Full-time, Permanent

Project Location(s): Abu Dhabi, United Arab Emirates

Education: Bachelor’s Degree in a relevant field.

• Greet visitors, answer phone calls, and respond to emails.
• Manage and direct incoming and outgoing mail/correspondence.
• Schedule appointments, meetings, and conferences.
• Provide information and assistance to clients, employees, and visitors.
• Maintain accurate records, files, and databases.
• Perform administrative tasks, such as sending daily attendance, updating and compiling the Monthly attendance record.
• Update the monthly employee’s performance on the Bulletin board.
• Manage courier services; receive, record, and send documents/parcels via DHL, TCS, etc.
• Ensure the reception area is clean and organized.

• A minimum of 3 years of relevant and proven experience as a Front Desk Officer/ Receptionist.
• A bachelor’s degree in a relevant field.
• Strong communication, organizational, and multitasking skills
• Proficient skills in MS Excel and Outlook

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At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

COME AS YOU ARE & JOIN THE 25h TRIBE.

How does your working day look like …

• You’ll provide a friendly and delightful "How's it going - to - See you later" for each guest during every intercation.
• You'll demonstrate high product knowledge about the hotel, its facilities, along with surrounding areas to assist with guest inquiries
• You’ll support your colleagues with a winning smile whenever, once again, all the guests turn up to check in at the same time. On top of this, you’ll also keep your head above water when there are sudden changes of plan.
• You'll handle customer complains and feedback according to "Oops! its messed up".
• You’ll communicate directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant/ needed information.
• You’ll be aware of room status and also the competitors’ status.
• You’ll optimise the occupancy rate and average room rate.

Your personality counts more than your CV …

• You’ve gained management experience in a similar role, and can speak English fluently
• You can inspire your fellow staff just as you can inspire your guests. On top of this, you know your way around town and always have tips for partying up your sleeve.
• You’re a doer – and even if you do it wrong sometimes, you openly admit it.
• You’re not just bringing your abilities, but also your character.

Additional Information

What’s in it for you …

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more.

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As a Front Desk Agent at Millennium Residences Saadiyat Island, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.

Key Job Responsibilities:

• Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
• Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
• Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
• Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
• Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
• Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
• Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
• Safeguard guest privacy by refraining from disclosing any guest details.
• Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.

Job Type: Full-time, Permanent

Project Location(s): Abu Dhabi, United Arab Emirates

Education: Bachelor’s Degree in a relevant field.

• Greet visitors, answer phone calls, and respond to emails.

• Manage and direct incoming and outgoing mail/correspondence.

• Schedule appointments, meetings, and conferences.

• Provide information and assistance to clients, employees, and visitors.

• Maintain accurate records, files, and databases.

• Perform administrative tasks, such as sending daily attendance, updating and compiling the Monthly attendance record.

• Update the monthly employee’s performance on the Bulletin board.

• Manage courier services; receive, record, and send documents/parcels via DHL, TCS, etc.

• Ensure the reception area is clean and organized.

• A minimum of 3 years of relevant and proven experience as a Front Desk Officer/ Receptionist.

• A bachelor’s degree in a relevant field.

• Strong communication, organizational, and multitasking skills

• Proficient skills in MS Excel and Outlook