2 133 Guest Services jobs in the United Arab Emirates

At our luxury hotel in Dubai, we are looking for a skilled Guest Services Agent to join our Front Office team.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work well under pressure and maintain a professional demeanor at all times.

Responsibilities include welcoming and checking in guests, handling preferences and correspondence, and managing cash handling duties with accuracy and attention to detail.

The successful candidate will also be able to deliver exceptional customer service, collaborate with other departments, and foster a positive work environment.

To be considered, applicants should have a minimum of 2 years' experience in a similar role, preferably in a 5-star hotel setting.

Proficiency in Microsoft Office and other Front Office systems is essential, as is the ability to communicate effectively in English.

A keen understanding of guest needs and expectations is also vital, along with strong organizational and multitasking skills.

• Senior school qualification or equivalent
• Minimum 2 years' experience in a similar role, preferably in a 5-star hotel setting
• Proficiency in Microsoft Office and other Front Office systems
• Excellent communication and interpersonal skills
• Ability to work well under pressure and maintain a professional demeanor at all times

First impressions are everything Your engaging smile and personality are the essence of a great Guest Services Agent with Fairmont Hotels & Resorts. As you personally greet our Guests and assist them throughout the day you will be empowered to deliver on our mission of Turning moments into special memories for our guests

Reporting to the Front Office Manager responsibilities and essential job functions include but are not limited to the following:

• Coordinate all Guest Service operations communicating with colleagues to ensure that they are performing their functions in accordance with established hotel standards
• Coordinate prompt and efficient handling of baggage on arrival during stay and upon departure
• Assign Bellmen Doormen Drivers and Airport Concierge to perform duties as needed regarding requests from Guests determining work schedules and recording important information
• Greet every Guest approaching the bell desk and acknowledge waiting Guests if they are engaged at that time
• Utilize knowledge of hotel facilities and local merchants and attractions
• Ensure incoming faxes are delivered to Guest rooms within 15 minutes of receiving
• Ensure that luggage will be delivered to arriving Guest rooms within 15 minutes and will advise the guest if there is a delay
• Ensure that a bellman will arrive to collect bags within 10 minutes of a call from the Guest and will inform the Guest if there is a delay
• Ensure that Guest luggage is kept secure
• Monitor and control bell service supplies for optimum usage
• Ensure accurate posting of airport transfer charges to guest rooms and arranges additional transport requirements
• Keep an accurate record of all luggage delivered and collected as well as all items delivered to rooms
• Prepare the daily driver schedule
• Communicate and liaise with the airport staff to keep abreast of development
• Make all arrangements during rainy days; coordinate with Housekeeping department Engineering department and the colleagues on duty
• Organize the breaks timings for the Bellmen and Doormen Colleagues
• Be responsible of the grooming check of the Colleagues on duty including uniforms name tags and gloves

Qualifications :

• Previous experience in Guest Services / Royal Service or similar coordinating position recommended
• Must have excellent communication skills both written and verbal
• Must be highly organized energetic and possess the ability to work well under pressure
• Must possess excellent decisionmaking relationship organization and planning skills
• Must have the ability to manage several tasks simultaneously
• Must be physically fit in order to lift and move luggage
• Proficient in the English language (verbal & written) second language is an asset
• Must be flexible in terms of working hours
• Must have the ability to handle cash effectively and accurately

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift
• Occasional lifting and carrying up to 20 lbs
• Frequent kneeling pushing pulling sitting
• Occasional ascending or descending ladders stairs and ramps

Additional Information :

Visa Requirements:

Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

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Remote Work :

No

Employment Type :

Fulltime

We are seeking a skilled hospitality professional to join our team as a Guest Services Agent.

• Primary Responsibilities:

• Provide exceptional customer service to guests and respond to their inquiries in a timely and professional manner.
• Manage guest room reservations, cancellations, and modifications with precision and attention to detail.
• Maintain accurate records of guest interactions and transactions.

To be successful in this role, you will need to possess the following skills and qualifications:

• Excellent communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Knowledge of hotel services and facilities.
• Familiarity with front desk, sales, and accounts departments.
• Strong problem-solving and analytical skills.
• Ability to multitask and prioritize tasks effectively.

In addition to a competitive salary and benefits package, we offer:

• A supportive and dynamic work environment.
• Ongoing training and development opportunities.
• The chance to work with a talented team of professionals.

As a Guest Services Agent, you will have the opportunity to develop your skills and knowledge in a fast-paced and challenging environment. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationBvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

Политика Marriott International — быть работодателем, который рад всем и который дает всем равные возможности. Мы приветствуем создание обстановки, в которой ценится и отмечается уникальный опыт наших сотрудников. Наша сила — уникальное сочетание культуры, таланта и опыта наших сотрудников. Наша политика — отсутствие дискриминации по принципам, защищаемым законодательством, включая ограниченные возможности, статус ветерана или другие принципы, защищаемые применимым законодательством.

Дизайн отелей Bulgari Hotels & Resorts был разработан совместно с нашим партнером Bulgari – компанией, которая создает ювелирные изделия и предметы роскоши. Наши объекты расположены в крупных городах и на роскошных курортах, притягивающих людей со всего мира. Присоединяйтесь к нашему коллективу и создавайте для гостей изысканную атмосферу, вдохновленную классическим, всегда актуальным дизайном от бренда Bulgari. Выбрав работу в Bulgari Hotels & Resorts, вы станете частью коллектива одного из брендов Marriott International. Делайте то, что у вас получается лучше всего, начните движение к своей цели, присоединитесь к удивительной глобальной команде и измените свою жизнь к лучшему.

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationBvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

모든 고객의 체크인, 체크아웃, 객실 배정, 객실 변경/지연 체크아웃 요청을 처리하고 결제를 완료한 후, 객실 키를 발급하고 활성화합니다.요금이 MarketCode와 일치하는지 확인하고, 예외사항이 있을 경우 그에 대한 설명을 포함하여 문서화합니다. 고객의 청구 내역을 확인하고 조정합니다. 고객이 객실을 기다리는 경우 담당 직원에게 알립니다. 고객에게 메시지를 전달합니다. 시스템에서 퇴실 처리를 합니다. 하우스키핑팀과 협력하여 객실 상태 및 고객 불만 사항을 추적합니다. 고객 서류 또는 문서를 정리하고 보관합니다. 전화 교환대를 운영합니다. 일일 보고서, 비상연락망, 신용카드 승인 보고서를 실행하고 확인합니다고객에게 주변 안내 및 정보를 제공합니다. 모든 고객 전화, 요청, 질문 또는 불만 사항에 응답, 기록, 처리하고 고객이 만족할 수 있도록 후속 조치를 취합니다. 고객/방문객을 위한 교통편을 준비합니다. 근무 시작과 종료 시 현금을 계산하고 안전하게 보관합니다. 고객의 수표, 모든 결제 유형, 바우처, 유료 결제, 요금, 거스름돈을 처리합니다. 도난 신고가 접수되면 손실 방지/보안팀에 알립니다.

회사 정책과 절차를 따르고, 사고, 부상의 위험이 있거나 안전하지 않은 작업 환경을 관리자에게 보고하고, 유니폼과 개인 용모를 청결하고 전문적으로 유지합니다. 대외비 정보의 기밀을 유지하고, 회사 자산을 보호합니다. 회사에 기준에따라 고객을 환영하고 응대하고, 고객의 서비스 요구를 예측하고 해결해 주고, 장애가 있는 사람을 돕고, 고객에게 진심으로 감사함을 표현합니다. 명확하고 전문적인 언어를 사용하여 말하고, 적절한 에티켓을 사용하여 전화를 받습니다. 긍정적인 업무 관계를 발전시키고 유지하며, 팀이 공동의 목표를 달성하도록 지원하고, 직원의 우려 사항을 경청하고 적절히 대응합니다. 품질 기준을 준수합니다.장시간 서 있거나앉거나걷을 수 있으며10파운드 이하의 물체를 도움 없이 이동, 들어올리기, 운반, 밀기, 당기기, 놓기 등을 할 수 있습니다. 상사의 요청에 따라 기타 합리적인 직무를 수행합니다.

안전 및 보안

• 업무 관련 사고 또는 기타 부상이 발생하면 즉시 관리자/감독자에게 보고합니다.
• 회사 및 부서의 안전 및 보안 정책과 절차를 준수하여 깨끗하고 안전하며 보안이 유지되는 환경을 조성합니다.
• 호텔 내 의심스러운 사람에 대해 주의를 기울입니다.
• 비상 상황(예: 대피, 의료 응급 상황, 자연재해)을 처리하기 위한 호텔별 절차를 따릅니다.
• 안전하지 않은 작업 절차나 조건을 파악하여 시정하거나 경영진 및 보안/안전 담당자에게 보고합니다.

정책 및 절차

• 고객과 동료의 개인정보를 보호하고 보안을 유지합니다.
• 회사의 대외비 자료와 정보를 보호하고 비밀을 유지합니다.
• 회사 및 부서 정책과 절차를 따릅니다.
• 유니폼, 명찰, 개인 용모는 깨끗하고 위생적이며 전문적이고 회사 정책과 절차를 준수 합니다.
• 회사 정책 및 절차에 따라 회사 도구, 장비, 기계 또는 기타 자산을 보호합니다.
• 상사의 요청에 따라 기타 합리적인 직무를 수행합니다.

고객 관계

• 미소, 눈맞춤, 친절한인사로 모든 고객을 환영하고 응대하며, 가능하면 고객의 이름을 사용합니다(고객의 이름 사용하기).
• 브랜드 또는 호텔별 프로세스(예: LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE)를 사용하여 고객의 질문, 불만 사항 및 요청에 적극적으로 귀 기울이고 긍정적으로 응답하여 문제를 해결하고 고객을 만족시키고 신뢰를 구축합니다.
• 고객의 요구를 더 잘이해하기 위해 고객에게 질문하고, 고객의 선호도를 관찰/경청하고 가능한 조치를 취하는 등 고객의 서비스 요구 사항을 예측합니다.
• 전문적이고 긍정적이며 시기적절한 방식으로 고객의 서비스 요구를 해결합니다.
• 고객에게 진심

보석 회사의 설립자이자 명품 디자이너인 불가리(Bulgari)와의 파트너십을 통해 개발된 불가리 호텔 & 리조트(Bulgari Hotels & Resorts)는 주요 국제 도시와 럭셔리 리조트가 모여 있는 곳에 위치하고 있습니다. 불가리 팀에 합류하여 불가리 브랜드만의 독특한 매력과 시대를 초월한 화려함, 유산을 전달하는 데 도움을 주세요. 불가리 호텔 & 리조트에 입사하면 메리어트 인터내셔널의 브랜드 포트폴리오에 합류하게 됩니다. 최선을 다해 일하고, 목표를 향해 달리며, 훌륭한 글로벌 팀의 일원으로 최고의 나를 만들고 싶다면 불가리 호텔 & 리조트의 문을 두드리세요.

The successful candidate will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience. This includes welcoming guests warmly, handling guest inquiries and requests professionally, and providing accurate information about hotel services and local attractions.

In addition to guest service, the Front Desk Associate will also be responsible for maintaining accurate guest records, processing payments securely, and operating the property management system efficiently.

Requirements include a diploma or degree in Hospitality or Tourism, 1-2 years of experience in a front office or customer service role, and proficiency in English and Bahasa Indonesia.

A strong ability to multitask, work in a fast-paced environment, and maintain a polished and professional appearance is essential for this position.

• Guest Service:

  • Welcoming guests warmly and providing a seamless check-in and check-out experience.
  • Handling guest inquiries and requests professionally and efficiently.
  • Providing accurate information about hotel services and local attractions.

• Front Office Administration:

  • Maintaining accurate guest records and processing payments securely.
  • Operating the property management system (PMS) efficiently.

• Brand Standards & Professionalism:

  • Upholding brand standards and service excellence.
  • Maintaining a polished and professional appearance at all times.

We are seeking passionate and dynamic guest focused revenue professionals who deliver exceptional customer service and provide creative solutions to our guests.

This role maintains effective communication on all reservations made to ensure smooth and efficient service delivery across the organization.

• Process and confirm guest room reservations via phone, fax or electronic means
• Input reservations into the computer, recording pertinent information and attending to inquiries and requests from various stakeholders
• Stay up-to-date with hotel promotions and follow established procedures to process room reservations, rates, confirmations, and hotel facilities
• Show product knowledge, understand rate structure, and apply rate management principles
• Maintain an accurate filing system for correspondence and collate reports as required by the organization
• Promote good public relations and maximize business opportunities through excellent customer service
• Ensure accurate room status at all times to meet organizational standards
• Answer incoming calls according to organizational standards, input information received by fax, and regularly check emails for important updates
• Organize visa requests for hotel guests and identify opportunities to upsell services and products

A degree in hospitality is required, along with previous experience in hotel reservations.

Computer literacy, excellent communication skills, written and oral proficiency in English are essential. Additional language skills are an asset.

• Customer focus
• Proactive personality
• Courteous, dynamic, and approachable character
• Teamwork
• Taking responsibility
• Recognising differences
• Adaptability

Mandarin Oriental Jumeira, Dubai is currently looking for a Front Office Agent to join our team.

As part of this exceptional service inspired by Asian heritage, you will be responsible for greeting, checking in and escorting guests promptly to their rooms, addressing special guest preferences and handling cash efficiently.

The role includes:

• Providing quality service
• Arranging guest services
• Communicating clearly with colleagues

Key responsibilities include ensuring senior school qualifications, minimum 2 years' experience in a 5-star hotel environment and strong commands of Microsoft Office products.

We offer a competitive salary and benefits package, including learning & development programs, MOstay benefits, health & colleague wellness initiatives.

This is an excellent opportunity to grow continuously.

The primary responsibility of the Hotel Guest Services Coordinator is to ensure that all visitor rooms meet hotel standards for cleanliness and tidiness. This involves stockroom duties, maintaining a clean and well-stocked supply area, and addressing any maintenance issues or problems promptly.

• Stocking guest areas with necessary supplies and amenities.
• Reporting any maintenance issues or problems to the Housekeeping Manager or Exec Housekeeper.
• Managing guest requests and complaints effectively.

• Excellent communication skills.
• Ability to work independently in a team environment.
• Basic computer skills and knowledge of hotel software systems.

• A competitive salary.
• Opportunities for career advancement.
• A positive and supportive work environment.