1 347 Guest Services jobs in the United Arab Emirates

• Provide excellent guest service including efficient check-in/check-out reservations and a welcoming experience
• Manage guest inquiries requests and complaints professionally and timely
• Process payments post charges and coordinate with other departments to ensure guest satisfaction
• Maintain knowledge of room rates promotions and local attractions
• Follow safety and security procedures while providing concierge-level service

Qualifications :

• Preferably Male with pleasant personality with professional appearance and high integrity
• Minimum 3 years experience in hotel front office operations
• Excellent customer service skills; ability to remain calm under pressure
• Fluency in English required; Arabic language skills a plus
• Proficiency in MS Office and property management systems (Wishnet PMS preferred)
• Flexibility to work various shifts including weekends and holidays
• Strong communication teamwork and adaptability skills

Additional Information :

• Male Guest-oriented mindset

• Attention to detail

• Team player

• Adaptability

• Conflict resolution

• Organizational skills

Remote Work :

No

Employment Type :

Full-time

POSITION SUMMARY

Organize the check-in and check-out process, handle guest reservations, requests, changes, and cancellations. Secure payments, verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists for emergency records. Identify and explain room features to guests; provide directions and information about property amenities, services, hours of operation, and local attractions. Follow up on outstanding requests or problems from previous days until resolved. Run and review daily reports/logs. Complete cashier and closing reports in the computer system. Accept and record wake-up call requests and coordinate with relevant departments. Count and secure the bank at the beginning and end of shifts. Process payments, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

Workplace Policies and Guest Service

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to a manager; ensure a clean and professional appearance; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to standards; anticipate and address guest needs; assist guests with disabilities; thank guests sincerely. Communicate clearly and professionally, answer phones courteously. Develop and maintain positive relationships with colleagues; support team goals. Comply with quality assurance standards. Stand, sit, or walk for extended periods. Lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Perform other duties as assigned by supervisors.

Marriott International is an equal opportunity employer committed to diversity and inclusion, nondiscrimination based on any protected status including disability and veteran status.

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English is required
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred

We are seeking a skilled hospitality professional to join our team as a Guest Services Agent.

• Primary Responsibilities:

• Provide exceptional customer service to guests and respond to their inquiries in a timely and professional manner.
• Manage guest room reservations, cancellations, and modifications with precision and attention to detail.
• Maintain accurate records of guest interactions and transactions.

To be successful in this role, you will need to possess the following skills and qualifications:

• Excellent communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Knowledge of hotel services and facilities.
• Familiarity with front desk, sales, and accounts departments.
• Strong problem-solving and analytical skills.
• Ability to multitask and prioritize tasks effectively.

In addition to a competitive salary and benefits package, we offer:

• A supportive and dynamic work environment.
• Ongoing training and development opportunities.
• The chance to work with a talented team of professionals.

As a Guest Services Agent, you will have the opportunity to develop your skills and knowledge in a fast-paced and challenging environment. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.

POSITION SUMMARY

Organize the check-in and check-out process, handle guest reservations, requests, changes, and cancellations. Secure payments, verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists for emergency records. Identify and explain room features to guests; provide directions and information about property amenities, services, hours of operation, and local attractions. Follow up on outstanding requests or problems from previous days until resolved. Run and review daily reports/logs. Complete cashier and closing reports in the computer system. Accept and record wake-up call requests and coordinate with relevant departments. Count and secure the bank at the beginning and end of shifts. Process payments, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

Workplace Policies and Guest Service

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to a manager; ensure a clean and professional appearance; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to standards; anticipate and address guest needs; assist guests with disabilities; thank guests sincerely. Communicate clearly and professionally, answer phones courteously. Develop and maintain positive relationships with colleagues; support team goals. Comply with quality assurance standards. Stand, sit, or walk for extended periods. Lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Perform other duties as assigned by supervisors.

Marriott International is an equal opportunity employer committed to diversity and inclusion, nondiscrimination based on any protected status including disability and veteran status.

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English is required
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred

• Provide excellent guest service including efficient check-in/check-out reservations and a welcoming experience
• Manage guest inquiries requests and complaints professionally and timely
• Process payments post charges and coordinate with other departments to ensure guest satisfaction
• Maintain knowledge of room rates promotions and local attractions
• Follow safety and security procedures while providing concierge-level service

Qualifications :

• Preferably Male with pleasant personality with professional appearance and high integrity
• Minimum 3 years experience in hotel front office operations
• Excellent customer service skills; ability to remain calm under pressure
• Fluency in English required; Arabic language skills a plus
• Proficiency in MS Office and property management systems (Wishnet PMS preferred)
• Flexibility to work various shifts including weekends and holidays
• Strong communication teamwork and adaptability skills

Additional Information :

• Male Guest-oriented mindset

• Attention to detail

• Team player

• Adaptability

• Conflict resolution

• Organizational skills

Remote Work :

No

Employment Type :

Full-time

Role Overview

• We are seeking a professional to provide exceptional service to our guests, focusing on building relationships and delivering a personalized experience.
• The ideal candidate will be friendly, courteous, and possess excellent communication skills.
• They will work closely with the front office team to ensure seamless guest experiences.
• The role requires attention to detail, organizational skills, and the ability to multitask in a fast-paced environment.

Responsibilities

• To take time to get to know our guests and provide service that is sincere, warm, and enthusiastic, ensuring their satisfaction.
• Show presence in the hotel lobby and offer assistance as needed.
• Work collaboratively with other departments to resolve guest issues and exceed expectations.
• Take opportunities to delight our guests and build long-term relationships.

Key Deliverables

• Awareness of local activities and recreation options.
• Familiarity with the hotel's daily operations, including occupancy, functions, and group events.
• Review of the log book to identify any special assignments or tasks.
• Product knowledge of all hotel facilities and services.

Operations

• Follow grooming standards at all times.
• Attend scheduled training classes to enhance skills and knowledge.
• Cultivate a positive and respectful team atmosphere within the department and across other areas.
• Perform duties according to OSM Standards and align with the company's core values and behaviors.
• Check equipment regularly and report any issues to IT or Engineering.
• Handle guest complaints and communicate effectively with the manager.
• Efficiently manage guest luggage, ensuring safety and security during arrival, stay, and departure.
• Park guest and visitor vehicles in designated hotel parking areas.
• Resolve guest complaints and requests by liaising with relevant departments for prompt follow-up.
• Issue guest room key cards and maintain effective control measures for guest security.
• Report unusual occurrences or requests to the concierge desk.
• Maintain the cleanliness, safety, and hygiene of the concierge desk area.
• Support lobby paging services under the supervision of the concierge.
• Engage in suggestive selling and familiarize guests with hotel facilities.
• Collaborate with Front Office to protect guest payment folios at all times.
• Accompany guests to their rooms and provide explanations about hotel facilities and in-room amenities.
• Ensure luggage is placed for guest unpacking.
• Greet guests upon arrival and departure, providing directions as needed.
• Provide friendly and courteous service, responding promptly to all requests and inquiries.
• Communicate essential information to the next shift at the end of the day.
• Maintain ongoing contact with hotel guests to address problems or complaints efficiently and courteously.
• Deliver messages, newspapers, parcels, and packages to guests according to hotel policy.
• Arrange guest transportation requests, including limousine service, shuttle bus, and car rentals, in coordination with the hotel's rental agent.
• Familiarize yourself with Mövenpick Hotels & Resorts policies regarding fire, hygiene, health, and safety.

Driver Responsibilities

• Guests should arrive at their destinations in clean and well-maintained cars.
• Know the guest's destination and the quickest route; if unsure, ask or switch drivers to avoid misrouting.
• Maintain cleanliness and professionalism at all times.
• Respect road signs and speed limits.
• Assist guests with loading/unloading luggage and adjust radio, climate control as requested.
• Avoid unnecessary conversation; engage appropriately when guests are receptive.
• Avoid gossip about the hotel, guests, or competitors.
• Keep the car fuel tank full and uniform clean.
• Have updated traffic information before trips.
• Report car faults promptly.
• Collaborate with Valet Parking and Limousine partners.
• Serve as an F&B ambassador and promote outlets.
• Avoid wearing strong aftershave.

Administration

• Handle telephone calls at the Concierge desk.
• File daily Concierge Desk reports and documents systematically under the supervision of the Concierge.
• Maintain accurate records/documentation as per operational and organizational requirements.

Hygiene/Personal Safety/Environment/Confidentiality

• Proper care of all equipment and furniture entrusted for Heartists' use.
• Familiarity with hotel policies and procedures, as well as hotel layout, emergency procedures.
• Knowledge of safety regulations to protect people and property.
• Adherence to the Environment Charter and sustainability efforts (energy saving, recycling, waste sorting).
• Compliance with Heartists Handbook rules and hotel policy on Fire, Hygiene, Health, and Safety.
• Confidential information safeguarded and not removed from the office.
• No disclosure of financial or other confidential hotel information.

Qualifications

• Valid UAE Driver's License.
• Previous experience working as a Driver or Bellman in a Hotel preferred.
• Strong interpersonal and problem-solving abilities.
• Fluency in English; additional languages a plus.

A Guest Services Host plays a pivotal role in ensuring an exceptional experience for guests from check-in to check-out and beyond.

• Deliver outstanding reception services, creating lasting impressions on every guest interaction
• Maintain a seamless and efficient guest journey, handling check-ins, check-outs, and audit procedures with ease
• Provide personalized customer service at all times, exceeding guest expectations
• Collaborate closely with the Night Team to foster a culture of continuous learning and growth
• Maximize room occupancy and promote hotel services through strategic upselling techniques
• Ensure compliance with hotel security protocols, fire regulations, and health and safety standards
• Adhere to company brand standards and proficiently operate front-of-house equipment and property management systems

As a key member of our team, you will be responsible for:

• Providing exceptional customer service, responding promptly to guest queries and resolving issues efficiently
• Maintaining a high level of professionalism, adhering to company policies and procedures at all times
• Staying up-to-date with industry developments and best practices, applying this knowledge to continuously improve guest experiences
• Collaborating effectively with colleagues to achieve team goals and objectives
• Contributing to a positive and inclusive work environment, fostering open communication and mutual respect among team members

To succeed in this role, you will need to possess:

• A proven track record of delivering excellent customer service in a fast-paced environment
• Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues alike
• A strong commitment to maintaining a high level of professionalism, adhering to company policies and procedures at all times
• Strong organizational and time-management skills, with the ability to prioritize tasks effectively and manage multiple responsibilities
• A keen eye for detail, with the ability to maintain accuracy and precision in all aspects of your work
• Proficiency in IT systems, with a strong understanding of property management systems and front-of-house equipment