1 773 Guest Relations Manager jobs in the United Arab Emirates

We are working with a well-established international high-end, fine dining restuarant brand that are looking to strengthen their team by adding a well connected Guest Relations Manager on a permanent basis. The Guest Relations Manager will be responsible forensuring a positive and memorable dining experience for all guests.This involves overseeing various aspects of the guest journey, from the moment they enter the restaurant until they leave. The Guest Relations Manager must be connected to high profile clientele. We are looking for someone with great personality and high energy.

Roles included but not limited to :

• Improve and maintain high levels of guest satisfaction
• Managing guest feedback -actively soliciting feedback, addressing complaints, and using this information to improve the overall experience
• Provide ongoing training to staff on service standards, guest interaction, and resolving issues effectively.
• Ensuring all interactions with guests align with the restaurant's brand values and service standards
• Tracking guest satisfaction scores and online reviews to identify areas for improvement.
• Working with various teams to ensure seamless service delivery.
• Organise special events, offer personalised amenities, or tailor experiences to individual guest preferences.
• Well connected with high profile clientele
• Ability to handle guest complaints and resolve issues promptly and professionally.
• 3-4 years of experience in a high-end restaurant or similar environment.
• Must be able to deal with high profile clients such as VIPs, Government Officials, etc

Salary package : AED pm + Flights, Accommodation allowance, Service Charges, Medical, Visa

Who we are
Our Hotels
We work with some of the most talented and unique individuals in our business who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is after all our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust, collaboration, and appreciation. Supported by our annual personal development planning, tailored learning opportunities, and our Academy programs, you will be a part of creating a bespoke experience.
Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together, and Creativity.
If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email us so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about updates.
Reference Hotel

The Lana - Dorchester Collection

Rooms - Guest Relations

Guest Relations Manager

Permanent

Full time

We are not just a collection of hotels but instead a talented community. A family with a shared passion and commitment to unapologetically love and breathe who we are every day. An eclectic grouping who really care about each other and our guests, where belonging transcends all else. We do this with a backdrop of extraordinary hotels steeped in history, glamour, and stories, which provide the perfect stage for our people, our Legends, to live our vision: Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together. If you require any special accommodations during the interview process, please let us know.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Manager, you start a unique opportunity to become celebrated as the very best in your field. You will learn not only from your fellow Legends but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership, and become a legend in your own story.

As a Guest Relations Manager at The Lana Dubai, here are some of the great benefits you will receive:

• Competitive Salary Package
• Family Benefits
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance for self and the family
• Life Insurance for self
• Annual Flight Allowance for self and the family
• Education Support Allowance for children
• Housing Allowance
• Transportation Allowance
• Uniform provided by the Company with complimentary laundry

You'll love what you do and take pride in delighting our guests:

• You will be responsible for catering to and nurturing the needs of all guests, with a particular focus on our VIP guests across all Dorchester Collection properties, ensuring they receive nothing short of an exceptional experience from the moment of their initial inquiries through their arrival and continuing until their departure.
• You will also act as a Brand ambassador, fully immersing yourself in our legendary stories, knowing our guests by name, and personalizing every interaction to reflect the heritage and luxury of the Dorchester Collection.
• Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each day. As a Guest Relations Manager, you bring these values to life—making impressions, creating emotional connections, and turning first-time guests into lifelong ambassadors.
• You will build long-term, meaningful relationships with guests, finding time to understand their personal stories, preferences, and needs, even during busy moments.
• Your role will include identifying and recognizing loyal guests proactively, seeking opportunities to introduce them to other Dorchester Collection properties.
• You will collaborate closely with Sales and Revenue teams to align guest strategy with business objectives and tailor bespoke experiences.
• You will drive brand awareness within the hotel, offering insights and two-way feedback to hotel leadership to continuously elevate the guest journey.
• You'll maintain visibility across all guest touchpoints, ensuring consistent luxury-level experiences embodying the Dorchester Collection standard.
• You will collaborate with a team of dedicated professionals and like-minded colleagues across the collection, upholding the highest standards of privacy, cultural awareness, and storytelling. You will act as a vital link between guests and the hotel, fostering meaningful and lasting connections.

The items shared are the essence of a day in the life of a Guest Relations Manager, but we will make sure you are provided with specifics on how we care for our hotel.

• You will bring your unique personality and charming charisma, passion, and guest-centric mindset to both the role and the wider team.
• You have a talent for creating meaningful guest connections, resolving challenges with empathy, and leading by example in the luxury hospitality space.
• You can effectively manage short- and long-term business goals and have the ability to anticipate, identify, and translate this into innovative business solutions.
• You have the ability to influence guest-focused behaviors across departments and understand the power of storytelling in shaping brand loyalty.
• You are a natural communicator with exceptional written and verbal communication skills and a strong sense of cultural sensitivity and discretion.
• You demonstrate genuine empathy, understand luxury, and can easily build trust with a wide range of personalities.
• A strong conceptual thinker, including ideation, concept creation, and execution. Inquisitive with attention to detail, resourceful, and business-savvy.
• You are able to manage multiple relationships with ease. You have previous guest relations leadership experience in the luxury industry. Basic understanding of operating systems.
• You are an eloquent and confident speaker with a strong background in ultra-luxury environments and a proven track record of dealing effectively with UHNW individuals.

United Arab Emirates

Dubai

Required Experience:

Manager

At SmartStay, we're redefining hospitality in Dubai with our exceptional approach to managing luxury holiday homes. Our mission is to create unforgettable guest experiences, ensuring seamless stays that result in glowing reviews and loyal returning guests. As we continue to grow, we are now looking for an Guest Relations Manager to support and drive our day-to-day operations, while ensuring consistently high guest satisfaction.

The Role : Guest Relations Manager

As Guest Relations Manager you will assist in the operations of our growing portfolio of luxury holiday homes. You will play an essential role in driving operational efficiency, managing apartment and client onboarding, housekeeping and maintenance processes, and ensuring that our luxury apartments are always ready for guests.

Reporting to the Operations Manager, you will assist in managing daily workflows, guest interactions, apartment readiness, and service quality. This role requires a sharp operational mind and a hospitality-first approach. You will help ensure both the efficiency of internal teams and the 5-star satisfaction of our guests.

Responsibilities :

• Act as the primary point of contact in the absence of the Operations Manager, ensuring seamless decision-making and operational continuity.
• Oversee and coordinate internal workflows related to guest relations, housekeeping, maintenance, inventory, procurement, and property readiness.
• Maintain and update Standard Operating Procedures (SOPs) for all operational departments.
• Participate in strategic planning sessions and support the execution of company-wide initiatives.
• Train, mentor, and schedule operational and support staff to ensure effective coverage and consistent performance.
• Foster a culture of proactive service, continuous improvement, and cross-departmental teamwork.
• Lead quality assurance initiatives including SOP compliance, internal audits, and operational reporting using tools like and Breezeway.
• Conduct routine and random property inspections to ensure apartments meet SmartStay's quality and readiness standards.
• Drive project-based initiatives such as process improvements, vendor assessments, and technology implementation.
• Assist in the onboarding of new apartments, ensuring timely launches with complete documentation and operational readiness.
• Collaborate with maintenance and housekeeping teams to manage both preventive and corrective tasks efficiently.
• Supervise guest check-ins and check-outs to ensure a smooth experience for guests.
• Resolve guest complaints or escalations in a timely and empathetic manner, ensuring service recovery and satisfaction.
• Ensure compliance with local regulations, including DTCM and Sakani guest registration processes.
• Monitor guest reviews, operational reports, and KPIs; identify trends and recommend improvements to the Operations Manager.
• Identify inefficiencies in daily operations and support the implementation of systems and solutions to enhance overall performance.
• Work closely with the team to ensure every guest experience exceeds expectations.

Qualifications :

• 3-5 years of experience in a Guest Relations, Front Office, or Customer Service managerial role within a 5-star hotel or luxury holiday home in Dubai
• A valid UAE driving license is required.
• Proven leadership experience, with the ability to train, mentor, and manage a team to deliver high-quality guest experiences.
• Strong problem-solving and decision-making skills, with a proactive approach to guest concerns and service improvements.
• Excellent communication and interpersonal skills, with a guest-first mindset and the ability to build lasting relationships.
• Hands-on experience with guest management, escalations, and complaint resolution in a fast-paced hospitality environment.
• Proficiency in using property management tools such as HostAway, Breezeway, and guest registration platforms like Sakani and DTCM portals.
• Ability to multitask, prioritize, and work under pressure, ensuring seamless operations during peak periods.

What We Offer :

• Competitive salary package.
• A leadership role with flexibility based on responsibilities rather than fixed working hours.
• A dynamic workplace culture that values innovation, efficiency, and collaboration.
• Healthcare insurance and employment visa.

Job Type : Full-time

Location : Dubai

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests, where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Manager you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

As a Guest Relations Manager at The Lana Dubai, here are just some of the great benefits you will receive:

• Competitive Salary Package
• Family Benefits
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance for self and the family
• Life Insurance for self
• Annual Flight Allowance for self and the family
• Education Support Allowance for children
• Uniform provided by the Company with complimentary laundry

You'll love what you do and take pride in delighting our guests:

• You will be responsible for catering to and nurturing the needs of all guests, with a particular focus on our VIP's guests across all Dorchester Collection properties, ensuring they receive nothing sorts of exceptional experience from the moment of their initial inquiries, through their arrival, and continuing until their departure.
• You will also act as Brand ambassador, fully immersing yourself in our legendary stories, knowing our guests by name, and personalizing every interaction to reflect the heritage and luxury of the Dorchester Collection.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Relations Manager, you'' bring these values to life-making impressions, creating emotional connections, and turning first-time guests into lifelong ambassadors.
• You will build long-term, meaningful relationship with guests, finding time to understand their personal stories, preferences, and needs, even during busiest moments.
• Your role will include identifying and recognizing loyal guests, proactively seeking opportunities to introduce them to other Dorchester Collection properties.
• You will collaborate closely with Sales and Revenue teams to align guest strategy with business objectives and tailor bespoke experiences.
• You will drive brand awareness within the hotel, offering insights and two-way feedback to the General Manager, Hotel Manager and other hotel leaders to continuously elevate the guest journey.
• You'll maintain visibility across all guest touchpoints, ensuring consistent, luxury-level experiences that embody the Dorchester Collection standard.
• You will collaborate with a team of dedicated professionals and like-minded colleagues across the Dorchester Collection, consistently upholding the highest standards of privacy, cultural awareness, and storytelling. You will act as a vital link between guests and the hotel, helping to foster meaningful and lasting connections.

The items shared are the essence of a day in the life of a Guest Relations Manager, but we'll make sure you are provided with specifics on how we care for our hotel.

• You'll bring your unique personality and charming charisma, passion and guest-centric mindset to both the role and the wider team.
• You have a talent for creating meaningful guest connections, resolving challenges with empathy, and leading by example in the luxury hospitality space.
• You can effectively manage short- and long-term business goals and have the ability to anticipate, identify and translate this into innovative business solutions.
• You have the ability to influence guest-focused behaviors across departments, and you understand the power of storytelling in shaping brand loyalty.
• You are a natural communicator, with exceptional written and verbal communication skills and a strong sense of cultural sensitivity and discretion.
• You demonstrate genuine empathy, understand luxury, and can easily build trust with a wide range of personalities.
• A strong conceptual thinker, including ideation, concept creation and execution. Intense curiosity with the ability to question conventional wisdom. Inquisitive, with attention to detail to execute on the research and clues. Demonstrate resourcefulness & business acumen.
• You are able to manage multiple relationships with ease. You have previous guest relations leadership experience for luxury industry. Basic understanding of the operating systems.
• You are an eloquent and confident speaker with a strong background in ultra-luxury environment and proven track record in dealing effectively with UHNW individuals.

United Arab Emirates

Dubai

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests, where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Manager you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

As a Guest Relations Manager at The Lana Dubai, here are just some of the great benefits you will receive:

• Competitive Salary Package
• Family Benefits
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance for self and the family
• Life Insurance for self
• Annual Flight Allowance for self and the family
• Education Support Allowance for children
• Uniform provided by the Company with complimentary laundry

You’ll love what you do and take pride in delighting our guests:

• You will be responsible for catering to and nurturing the needs of all guests, with a particular focus on our VIP’s guests across all Dorchester Collection properties, ensuring they receive nothing sorts of exceptional experience from the moment of their initial inquiries, through their arrival, and continuing until their departure.
• You will also act as Brand ambassador, fully immersing yourself in our legendary stories, knowing our guests by name, and personalizing every interaction to reflect the heritage and luxury of the Dorchester Collection.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Relations Manager, you’’ bring these values to life-making impressions, creating emotional connections, and turning first-time guests into lifelong ambassadors.
• You will build long-term, meaningful relationship with guests, finding time to understand their personal stories, preferences, and needs, even during busiest moments.
• Your role will include identifying and recognizing loyal guests, proactively seeking opportunities to introduce them to other Dorchester Collection properties.
• You will collaborate closely with Sales and Revenue teams to align guest strategy with business objectives and tailor bespoke experiences.
• You will drive brand awareness within the hotel, offering insights and two-way feedback to the General Manager, Hotel Manager and other hotel leaders to continuously elevate the guest journey.
• You’ll maintain visibility across all guest touchpoints, ensuring consistent, luxury-level experiences that embody the Dorchester Collection standard.
• You will collaborate with a team of dedicated professionals and like-minded colleagues across the Dorchester Collection, consistently upholding the highest standards of privacy, cultural awareness, and storytelling. You will act as a vital link between guests and the hotel, helping to foster meaningful and lasting connections.

The items shared are the essence of a day in the life of a Guest Relations Manager, but we’ll make sure you are provided with specifics on how we care for our hotel.

• You’ll bring your unique personality and charming charisma, passion and guest-centric mindset to both the role and the wider team.
• You have a talent for creating meaningful guest connections, resolving challenges with empathy, and leading by example in the luxury hospitality space.
• You can effectively manage short- and long-term business goals and have the ability to anticipate, identify and translate this into innovative business solutions.
• You have the ability to influence guest-focused behaviors across departments, and you understand the power of storytelling in shaping brand loyalty.
• You are a natural communicator, with exceptional written and verbal communication skills and a strong sense of cultural sensitivity and discretion.
• You demonstrate genuine empathy, understand luxury, and can easily build trust with a wide range of personalities.
• A strong conceptual thinker, including ideation, concept creation and execution. Intense curiosity with the ability to question conventional wisdom. Inquisitive, with attention to detail to execute on the research and clues. Demonstrate resourcefulness & business acumen.
• You are able to manage multiple relationships with ease. You have previous guest relations leadership experience for luxury industry. Basic understanding of the operating systems.
• You are an eloquent and confident speaker with a strong background in ultra-luxury environment and proven track record in dealing effectively with UHNW individuals.

United Arab Emirates

Dubai

At SmartStay, we’re redefining hospitality in Dubai with our exceptional approach to managing luxury holiday homes. Our mission is to create unforgettable guest experiences, ensuring seamless stays that result in glowing reviews and loyal returning guests. As we continue to grow, we are now looking for an Guest Relations Manager to support and drive our day-to-day operations, while ensuring consistently high guest satisfaction.

The Role : Guest Relations Manager

As Guest Relations Manager you will assist in the operations of our growing portfolio of luxury holiday homes. You will play an essential role in driving operational efficiency, managing apartment and client onboarding, housekeeping and maintenance processes, and ensuring that our luxury apartments are always ready for guests.

Reporting to the Operations Manager, you will assist in managing daily workflows, guest interactions, apartment readiness, and service quality. This role requires a sharp operational mind and a hospitality-first approach. You will help ensure both the efficiency of internal teams and the 5-star satisfaction of our guests.

Responsibilities :

• Act as the primary point of contact in the absence of the Operations Manager, ensuring seamless decision-making and operational continuity.
• Oversee and coordinate internal workflows related to guest relations, housekeeping, maintenance, inventory, procurement, and property readiness.
• Maintain and update Standard Operating Procedures (SOPs) for all operational departments.
• Participate in strategic planning sessions and support the execution of company-wide initiatives.
• Train, mentor, and schedule operational and support staff to ensure effective coverage and consistent performance.
• Foster a culture of proactive service, continuous improvement, and cross-departmental teamwork.
• Lead quality assurance initiatives including SOP compliance, internal audits, and operational reporting using tools like Monday.com and Breezeway.
• Conduct routine and random property inspections to ensure apartments meet SmartStay’s quality and readiness standards.
• Drive project-based initiatives such as process improvements, vendor assessments, and technology implementation.
• Assist in the onboarding of new apartments, ensuring timely launches with complete documentation and operational readiness.
• Collaborate with maintenance and housekeeping teams to manage both preventive and corrective tasks efficiently.
• Supervise guest check-ins and check-outs to ensure a smooth experience for guests.
• Resolve guest complaints or escalations in a timely and empathetic manner, ensuring service recovery and satisfaction.
• Ensure compliance with local regulations, including DTCM and Sakani guest registration processes.
• Monitor guest reviews, operational reports, and KPIs; identify trends and recommend improvements to the Operations Manager.
• Identify inefficiencies in daily operations and support the implementation of systems and solutions to enhance overall performance.
• Work closely with the team to ensure every guest experience exceeds expectations.

Qualifications :

• 3-5 years of experience in a Guest Relations, Front Office, or Customer Service managerial role within a 5-star hotel or luxury holiday home in Dubai
• A valid UAE driving license is required.
• Proven leadership experience, with the ability to train, mentor, and manage a team to deliver high-quality guest experiences.
• Strong problem-solving and decision-making skills, with a proactive approach to guest concerns and service improvements.
• Excellent communication and interpersonal skills, with a guest-first mindset and the ability to build lasting relationships.
• Hands-on experience with guest management, escalations, and complaint resolution in a fast-paced hospitality environment.
• Proficiency in using property management tools such as HostAway, Breezeway, and guest registration platforms like Sakani and DTCM portals.
• Ability to multitask, prioritize, and work under pressure, ensuring seamless operations during peak periods.

What We Offer :

• Competitive salary package.
• A leadership role with flexibility based on responsibilities rather than fixed working hours.
• A dynamic workplace culture that values innovation, efficiency, and collaboration.
• Healthcare insurance and employment visa.

Job Type : Full-time

Location : Dubai

Join to apply for the Guest Relations Manager role at The Lana, Dubai - Dorchester Collection

The Lana Dubai is part of the Dorchester Collection. Diversity and Inclusion are core beliefs of our We Care philosophy. We strive to create an environment where all employees feel valued and respected, with inclusivity at the core of our culture. If you require any special accommodations during the interview process, please let us know.

We care about your career and offer opportunities to learn and grow through our award-winning learning academy, helping you achieve high standards of craft, service, and leadership.

• Competitive Salary Package
• Family Benefits
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance for self and family
• Life Insurance for self
• Annual Flight Allowance for self and family
• Education Support Allowance for children
• Housing Allowance
• Transportation Allowance
• Uniform provided by the Company with complimentary laundry

• Be responsible for catering to and nurturing the needs of all guests, with a focus on VIP guests across Dorchester Collection properties, ensuring an exceptional experience from initial inquiry through arrival and departure.
• Act as Brand ambassador, knowing our guests by name and personalizing interactions to reflect the heritage and luxury of the Dorchester Collection.
• Demonstrate the values of Passion, Personality, Respect, Working Together and Creativity by bringing them to life in daily interactions and turning first-time guests into lifelong ambassadors.
• Build long-term, meaningful relationships with guests, understanding their stories, preferences, and needs, even during busy moments.
• Identify and recognize loyal guests, proactively introducing them to other Dorchester Collection properties.
• Collaborate with Sales and Revenue teams to align guest strategy with business objectives and tailor bespoke experiences.
• Drive brand awareness within the hotel and provide insights to leadership to elevate the guest journey.
• Maintain visibility across all guest touchpoints to ensure consistent luxury experiences.
• Work with a team of professionals across the Dorchester Collection, upholding privacy, cultural awareness, and storytelling; act as a vital link between guests and the hotel.

The items shared are the essence of a day in the life of a Guest Relations Manager; specifics on care for the hotel will be provided during onboarding.

• Unique personality, charm, passion, and a guest-centric mindset.
• Talent for creating meaningful guest connections, resolving challenges with empathy, and leading by example in luxury hospitality.
• Ability to manage short- and long-term business goals and translate them into innovative solutions.
• Ability to influence guest-focused behaviors across departments and an understanding of storytelling to shape brand loyalty.
• Strong written and verbal communication skills with cultural sensitivity and discretion.
• Genuine empathy, understanding of luxury, and ability to build trust with diverse personalities.
• Strong conceptual thinking, curiosity, attention to detail, resourcefulness, and business acumen.
• Experience in guest relations leadership in a luxury setting and basic understanding of operating systems; able to manage multiple relationships with ease.
• Proven ability to deal effectively with UHNW individuals in an ultra-luxury environment.

Job Location: United Arab Emirates – Dubai

• Entry level

• Full-time

• Management

• Hospitality

Referrals increase your chances of interviewing at The Lana, Dubai - Dorchester Collection. Get notified about new Guest Relations Manager jobs in Dubai, Dubai, United Arab Emirates.

We are working with a well-established international high-end, fine dining restuarant brand that are looking to strengthen their team by adding a well connected Guest Relations Manager on a permanent basis. The Guest Relations Manager will be responsible forensuring a positive and memorable dining experience for all guests.This involves overseeing various aspects of the guest journey, from the moment they enter the restaurant until they leave. The Guest Relations Manager must be connected to high profile clientele. We are looking for someone with great personality and high energy.

Roles included but not limited to :

• Improve and maintain high levels of guest satisfaction
• Managing guest feedback -actively soliciting feedback, addressing complaints, and using this information to improve the overall experience
• Provide ongoing training to staff on service standards, guest interaction, and resolving issues effectively.
• Ensuring all interactions with guests align with the restaurant's brand values and service standards
• Tracking guest satisfaction scores and online reviews to identify areas for improvement.
• Working with various teams to ensure seamless service delivery.
• Organise special events, offer personalised amenities, or tailor experiences to individual guest preferences.
• Well connected with high profile clientele
• Ability to handle guest complaints and resolve issues promptly and professionally.
• 3-4 years of experience in a high-end restaurant or similar environment.
• Must be able to deal with high profile clients such as VIPs, Government Officials, etc

Salary package : AED15000 - 18000pm + Flights, Accommodation allowance, Service Charges, Medical, Visa

Under the general direction of the Director of Rooms and within the limits of established Rixos Hotel Policies and Procedures, oversees and directs the day-to-day operation of the Guest Relations Department and maintains the overall efficiency of the standards set. Promotes a positive work environment.

Summary of General Duties:

• Review and update the Logbook.
• Maintain a smart, well-groomed appearance and a friendly, cheerful disposition at all times.
• Report regularly on happenings to RDM/DOR and GM.
• Maintain good associate relations.
• Resolve guest complaints effectively.
• Ensure services meet the required standards.
• Ensure smooth check-in/check-out procedures.
• Monitor hotel occupancy, functions, groups, and VIP guests.
• Coordinate with hotel departments such as Housekeeping, Engineering, and F&B.
• Attend scheduled training sessions.
• Show full cooperation and respect within the team and other departments.
• Be aware of daily activities and possess product knowledge of all hotel facilities.

Qualifications:

Diploma or degree in vocational hospitality and/or business management; 5-7 years of experience in a 5-star luxury hotel.

Additional Information:

About your team and working environment:

• Rixos Premium Saadiyat Island is a unique resort where exclusivity and luxury define every experience. Located on the pristine beach of Saadiyat Island, it offers clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor, we are Heartists!

Are you ready to put your heart at the center of everything you do? Join our team of Heartists at Rixos Premium Saadiyat Island. We seek opportunities daily to engage meaningfully with our guests and colleagues, delivering heartfelt hospitality in an engaging, enthusiastic, and professionally rewarding environment.

Remote Work: No

Employment Type: Full-time