155 Guest Satisfaction jobs in the United Arab Emirates
Customer Experience Partner
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Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.
Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?
Come onboard and dedicate yourself to becoming #everydaybetter!
Take over a key role as a Customer Experience Partner in the Customer Experience department, and be a part of this exciting adventure of never-ending growth and success.
What we expect from you- Handle incoming complaints as the top priority, consistently providing customers with a friendly, cheerful greeting and pleasant, overall professional service
- Handle incoming customer reviews coming from Justlife Google Business page, Google Play, and App Store
- Initiate call-backs to customers as needed to get more information on the customer inquiries if not clear
- Update customers as needed with bookings status and confirmations
- Respond to customer questions and requests with courtesy, professionalism, and efficiency
- Handle incoming urgent complaints escalated through our Frontline team, Social media platforms and any other customer complaints tackled from other departments
- Perform and coordinate complaint investigations and gathers additional information, working closely with other departments to complete investigation reports
- Evaluate all information from a technical perspective to ensure appropriate Analysis and Investigation
- Maintain and deliver excellent customer satisfaction in a timely and effective manner
- Investigate complaints to determine root cause, identify resolution, confirm correction, and respond to complaints
- Maintain complaints log and participate in process improvements
- Bachelor's degree from an accredited university
- 2+ Years of professional experience in customer service
- Strong organizational, analytical, and problem-solving skills
- Excellent written and verbal communication skills (Arabic and English)
- Strong knowledge of MS Office (Word, Excel, etc.)
- Ability to efficiently interact with individuals and groups at all levels in a multi-functional and multicultural environment
- Experience with customer interactions
- Ability to multitask, prioritize, and manage time effectively
Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:
We care about you
- One-day extra vacation on your birthday with our JustHoliday!
- Free Justlife credits so you can enjoy our own services.
- Work reality escapes opportunities through team-building games, challenges, and many more activities.
- Working with a great team and entrepreneurial spirit.
- Continuous learning with mentorship, coaching, on-the-job, and internal-external training.
- Never-ending growth and fast career development and internal career opportunities.
- A fair and objective Performance Management System.
- Availability of company discounts and gift vouchers.
- A bonus for every successful Employee Referral.
At Justlife, we envision a life without any chores that keep you from doing what you really want to.
Justlife is the region’s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.
We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer’s needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.
We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.
We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.
Join the tribe and let’s become #everydaybetter, together!
#J-18808-LjbffrCustomer Experience Specialist - remote
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Are you passionate about customer journey?
If so, we have a remarkable opportunity for you! Based in the vibrant city of Dubai, but with the flexibility of a global reach, our client is a leading entity specialized in FinTech solutions and pioneering technology.
This role is all about being the go-to person for ensuring an exceptional client experience, every single day. You’ll monitor all platforms, chatbots, and onboarding processes to spot delays, address client concerns, and track who’s excelling (and who isn’t). Your mission? Keep clients happy by prioritizing the features they need most and identifying areas of improvement. Every day, you’ll report on bugs, issues, and challenges that need fixing, while working to create smooth, simple, and hassle-free interactions for clients. From pinpointing UI glitches to tackling usability problems, you’ll play a key role in enhancing the overall client journey.
The Customer Experience Officer will proactively enhance and optimize the customer journey across all business lines. Reporting directly to the Chief Strategy Officer and Chief Customer Officer, this role involves strategic coordination with compliance, legal, finance, sales, Salesforce team, customer support and other teams to consistently advocate for client needs and satisfaction
What your responsibilities will include:
- Craft and manage seamless, end-to-end customer journeys that deliver exceptional user experiences every time.
- Bring teams together! Collaborate across compliance, legal, finance, sales, and customer support to ensure everyone is aligned and communicating effectively.
- Keep things running smoothly by auditing customer-facing platforms, spotting potential issues, and resolving them before they impact the user experience.
- Build customer feedback loops and use data-driven insights to refine strategies and improve product offerings.
- Be the voice of the customer—advocate for their needs, influence strategic decisions, and help foster a culture that prioritizes client satisfaction.
- Stay on top of success metrics like CSAT and NPS, keeping a close eye on what’s working and what needs improvement.
- Work closely with IT teams to enhance UI/UX and implement features according to customers needs.
Qualifications:
- At least 3-4 years experience in a similar role
- Experience with digital retail products
- Deep expertise in designing and optimizing customer journeys for leading SaaS, digital entertainment, fintech, and high-growth platforms like Netflix, Spotify, Revolut, Robinhood, Stripe, and Salesforce.
- A proven history of championing customer advocacy, driving complex, cross-department initiatives to deliver impactful results.
- Advanced skills in Salesforce and customer analytics, turning data into actionable insights that enhance the customer experience.
Preferred Qualifications:
- Excellent analytical, organizational, and communication skills
- High attention to detail and ability to work independently
Joining us means you'll enjoy:
- A vibrant and innovative work culture encouraging creativity and teamwork.
- Vast opportunities for professional advancement and skill enhancement.
- Flexible work arrangements and the potential for international work exposure.
- Permanent contract or B2B contract
We are an equal opportunities employer and welcome applications from all qualified candidates.
#J-18808-LjbffrMarketing Associate- Customer Experience
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Guest Relations Agent
Posted 4 days ago
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**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Jumeirah Beach Resort, Al Mamsha Road, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Guest Relations Supervisor
Posted 7 days ago
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**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates, 11788VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.
Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations - breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Guest Relations Officer
Posted 7 days ago
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You will be responsible to provide an excellent and consistent level of service to your guests at the time of arrival.
The Guest Relations Officer is responsible to assist the Front Office team in managing the guest relations department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Guest Relations operation and administration.
**Qualifications:**
Diploma/ qualification in Hospitality or Tourism Management
Minimum 2 years of work experience as Guest Relations in a hotel.
Well-developed communication and customer relations skills.
**Primary Location:** AE-DU-Dubai
**Organization:** Grand Hyatt Dubai
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** DUB
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Guest Relations Agent
Posted 7 days ago
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**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Bvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Guest Relations Executive
Posted 7 days ago
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At Hyatt Centric Jumeirah Dubai, we are a lifestyle hotel designed for the curious traveler who seeks authentic local experiences. Located in the vibrant neighborhood of Jumeirah 1, we connect our guests to the heart of the city. Our team members are bold, personable, and passionate about delivering service that's fresh, dynamic, and centered around our guests' stories.
As Guest Relations Executive, you will support the Front Office leadership in delivering personalized and engaging guest experiences. You will oversee VIP arrivals, manage guest preferences, and ensure seamless communication between departments to enhance satisfaction. You'll be the face of the hotel for many of our guests-and we're looking for someone who is culturally savvy, proactive, and warm.
+ Ensure every guest, especially VIPs and long-stay guests, receives attentive and thoughtful service throughout their stay.
+ Supervise daily Guest Relations operations, ensuring Hyatt Centric brand standards are consistently met.
+ Respond swiftly and professionally to guest feedback and concerns, turning challenges into positive experiences.
+ Maintain up-to-date guest profiles, preferences, and history using Opera or similar PMS.
+ Collaborate with Housekeeping, F&B, and other teams to curate memorable touches for special occasions.
+ Lead by example and support the development of the Guest Relations team through coaching and training.
+ Liaise with Marketing or Concierge to promote hotel experiences and local discoveries to guests.
+ Represent the hotel at daily briefings and guest satisfaction meetings.
**Qualifications:**
**Qualifications & Experience:**
+ Minimum 2-3 years of Front Office or Guest Relations experience in an upscale hotel environment.
+ Previous leadership or supervisory experience preferred.
+ Hospitality degree or diploma is an asset.
+ Strong understanding of luxury service standards and guest experience best practices.
+ Friendly, confident, and approachable personality with a high degree of emotional intelligence.
+ Strong problem-solving and communication skills.
+ Excellent grooming and a polished, professional appearance.
+ Detail-oriented with a strong sense of initiative.
+ Comfortable working in a multicultural environment and with diverse guest profiles.
+ **Fluency in English** (spoken and written) is essential.
+ **Proficiency in at least one of the following languages is required:** **Russian, German, or Spanish.**
+ Additional language skills are a plus
**Primary Location:** AE-DU-Dubai
**Organization:** Hyatt Centric Jumeirah Dubai
**Job Level:** Full-time
**Job:** Guest Services
**Req ID:** DUB
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Guest Relations Intern
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Role Description
This is an on-site internship role located in Dubai for a Guest Relations Intern at McFill Media. The Guest Relations Intern will be responsible for maintaining a welcoming atmosphere at all times and providing an exceptional experience for guests, performing client coordination and managing communication across departments, maintaining effective relationships with clients, collaborating with the team, and supporting the day-to-day operations and administrative tasks in the magazine.
Qualifications
- Bachelor's degree or currently pursuing in Public Relations, Hospitality, Communication, Marketing, or a related field
- Excellent verbal and written communication skills with fluency in English; Arabic language skills will be an added advantage but not mandatory
- Strong organizational and interpersonal skills
- Good time management skills and the ability to work in a fast-paced environment with shifting priorities
- Ability to work effectively and collaboratively as part of a team and independently as needed, while maintaining a positive attitude at all times
- Immediate availability to work on-site in Dubai for a minimum of 6 months
- Passion for the creative and luxury industry and an interest in media and journalism
Guest Relations Officer
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The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries.
Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.
DescriptionWe are currently seeking a dedicated Guest Relations Officer to join IIQAF in Dubai. As a Guest Relations Officer, you will play a crucial role in ensuring exceptional guest experiences and maintaining positive relationships with our clientele. This position is vital to our company as you will be the first point of contact for guests, representing our brand and upholding our reputation in the hospitality industry. You will be involved in a variety of projects aimed at enhancing guest satisfaction and loyalty, ultimately contributing to the success of IIQAF.
Responsibilities- Welcome guests in a friendly and professional manner, providing assistance and information as needed.
- Handle guest inquiries, requests, and complaints promptly and effectively.
- Coordinate with other departments to ensure guest requests are fulfilled in a timely manner.
- Maintain a database of guest information and preferences to personalize their experience.
- Assist in organizing and implementing special events and promotions for guests.
- Monitor guest feedback and reviews to identify areas for improvement.
- Ensure all guest areas are clean, organized, and well-maintained.
- Collaborate with the team to uphold company standards and policies.
- Excellent communication and interpersonal skills.
- Strong customer service orientation with a proactive approach.
- Ability to remain calm and professional in stressful situations.
- Attention to detail and problem-solving skills.
- Proficiency in MS Office and reservation management systems.
- Previous experience in a similar role in the hospitality industry is preferred.
- Fluency in English; knowledge of other languages is a plus.
- Flexibility to work in shifts, including weekends and holidays.