919 Guest Satisfaction jobs in the United Arab Emirates
Guest Relations Supervisor
Posted today
Job Viewed
Job Description
Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
What will I be doing?
As Guest Relations Supervisor, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Meet, greet and direct Guests who enter the lobby area
- Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
- Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
- Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
- Manage, record and resolve promptly Guest or customer complaints
- Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
- Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
- Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
- Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
- Maintain good communication and work relationships in all hotel areas
- Maintain staffing levels to meet business demands
- Attend all Reception meetings and Executive Lounge Meetings
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary
What are we looking for?
Guest Relations Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of different work situations
- Proficiency in additional languages—such as Arabic, Russian, Italian, or French—will be considered an asset.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a customer service function or in a similar role
- A passion for delivering an exceptional level of Guest service
- High level of IT proficiency
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
#J-18808-LjbffrGuest Relations Executive
Posted 3 days ago
Job Viewed
Job Description
At Hyatt Centric Jumeirah Dubai, we are a lifestyle hotel designed for the curious traveler who seeks authentic local experiences. Located in the vibrant neighborhood of Jumeirah 1, we connect our guests to the heart of the city. Our team members are bold, personable, and passionate about delivering service that's fresh, dynamic, and centered around our guests' stories.
As Guest Relations Executive, you will support the Front Office leadership in delivering personalized and engaging guest experiences. You will oversee VIP arrivals, manage guest preferences, and ensure seamless communication between departments to enhance satisfaction. You'll be the face of the hotel for many of our guests-and we're looking for someone who is culturally savvy, proactive, and warm.
+ Ensure every guest, especially VIPs and long-stay guests, receives attentive and thoughtful service throughout their stay.
+ Supervise daily Guest Relations operations, ensuring Hyatt Centric brand standards are consistently met.
+ Respond swiftly and professionally to guest feedback and concerns, turning challenges into positive experiences.
+ Maintain up-to-date guest profiles, preferences, and history using Opera or similar PMS.
+ Collaborate with Housekeeping, F&B, and other teams to curate memorable touches for special occasions.
+ Lead by example and support the development of the Guest Relations team through coaching and training.
+ Liaise with Marketing or Concierge to promote hotel experiences and local discoveries to guests.
+ Represent the hotel at daily briefings and guest satisfaction meetings.
**Qualifications:**
**Qualifications & Experience:**
+ Minimum 2-3 years of Front Office or Guest Relations experience in an upscale hotel environment.
+ Previous leadership or supervisory experience preferred.
+ Hospitality degree or diploma is an asset.
+ Strong understanding of luxury service standards and guest experience best practices.
+ Friendly, confident, and approachable personality with a high degree of emotional intelligence.
+ Strong problem-solving and communication skills.
+ Excellent grooming and a polished, professional appearance.
+ Detail-oriented with a strong sense of initiative.
+ Comfortable working in a multicultural environment and with diverse guest profiles.
+ **Fluency in English** (spoken and written) is essential.
+ **Proficiency in at least one of the following languages is required:** **Russian, German, or Spanish.**
+ Additional language skills are a plus
**Primary Location:** AE-DU-Dubai
**Organization:** Hyatt Centric Jumeirah Dubai
**Job Level:** Full-time
**Job:** Guest Services
**Req ID:** DUB
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Guest Relations Agent
Posted 5 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates, VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Guest Relations Assistant
Posted 15 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Grosvenor House a Luxury Collection Hotel Dubai, Al Emreef Street, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Guest Relations Agent
Posted 18 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Dubai International Financial Centre, DIFC off Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates, VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Guest Relations Manager
Posted today
Job Viewed
Job Description
Join to apply for the Guest Relations Manager role at The Lana, Dubai - Dorchester Collection
OverviewThe Lana Dubai is part of the Dorchester Collection. Diversity and Inclusion are core beliefs of our We Care philosophy. We strive to create an environment where all employees feel valued and respected, with inclusivity at the core of our culture. If you require any special accommodations during the interview process, please let us know.
We care about your career and offer opportunities to learn and grow through our award-winning learning academy, helping you achieve high standards of craft, service, and leadership.
What you'll get- Competitive Salary Package
- Family Benefits
- World-class Development Opportunities
- Complimentary stays with breakfast included in our sister Dorchester Collection hotels
- 50% off at bars and restaurants within all sister Dorchester Collection hotels
- Meals on Duty
- Private Medical Insurance for self and family
- Life Insurance for self
- Annual Flight Allowance for self and family
- Education Support Allowance for children
- Housing Allowance
- Transportation Allowance
- Uniform provided by the Company with complimentary laundry
- Be responsible for catering to and nurturing the needs of all guests, with a focus on VIP guests across Dorchester Collection properties, ensuring an exceptional experience from initial inquiry through arrival and departure.
- Act as Brand ambassador, knowing our guests by name and personalizing interactions to reflect the heritage and luxury of the Dorchester Collection.
- Demonstrate the values of Passion, Personality, Respect, Working Together and Creativity by bringing them to life in daily interactions and turning first-time guests into lifelong ambassadors.
- Build long-term, meaningful relationships with guests, understanding their stories, preferences, and needs, even during busy moments.
- Identify and recognize loyal guests, proactively introducing them to other Dorchester Collection properties.
- Collaborate with Sales and Revenue teams to align guest strategy with business objectives and tailor bespoke experiences.
- Drive brand awareness within the hotel and provide insights to leadership to elevate the guest journey.
- Maintain visibility across all guest touchpoints to ensure consistent luxury experiences.
- Work with a team of professionals across the Dorchester Collection, upholding privacy, cultural awareness, and storytelling; act as a vital link between guests and the hotel.
The items shared are the essence of a day in the life of a Guest Relations Manager; specifics on care for the hotel will be provided during onboarding.
What you'll bring- Unique personality, charm, passion, and a guest-centric mindset.
- Talent for creating meaningful guest connections, resolving challenges with empathy, and leading by example in luxury hospitality.
- Ability to manage short- and long-term business goals and translate them into innovative solutions.
- Ability to influence guest-focused behaviors across departments and an understanding of storytelling to shape brand loyalty.
- Strong written and verbal communication skills with cultural sensitivity and discretion.
- Genuine empathy, understanding of luxury, and ability to build trust with diverse personalities.
- Strong conceptual thinking, curiosity, attention to detail, resourcefulness, and business acumen.
- Experience in guest relations leadership in a luxury setting and basic understanding of operating systems; able to manage multiple relationships with ease.
- Proven ability to deal effectively with UHNW individuals in an ultra-luxury environment.
Job Location: United Arab Emirates – Dubai
Seniority level- Entry level
- Full-time
- Management
- Hospitality
Referrals increase your chances of interviewing at The Lana, Dubai - Dorchester Collection. Get notified about new Guest Relations Manager jobs in Dubai, Dubai, United Arab Emirates.
#J-18808-Ljbffr
Guest Relations Associate
Posted today
Job Viewed
Job Description
Description: As a Guest Relations Associate, you will be responsible for delivering exceptional guest experiences. Your primary role will be to ensure that all guests receive personalized and professional service. This includes handling VIP arrivals, managing room allocations, and providing timely updates on guest information.
Key Responsibilities:
- Prepare rooms for VIP arrivals by allocating amenities and special requests.
- Register and process check-in/out efficiently and professionally.
- Escort VIP guests to their rooms.
- Update guest information into the computer after complete check-in.
- Handle cashiering duties, foreign exchange transactions, night audits, and settlement upon guest departure.
- Manage walk-in counter reservations at all times and process call-in reservations when the reservations section is closed.
- Provide friendly and courteous service to guests and respond promptly to all requests and inquiries.
- Resolve guest complaints/requests and liaise with relevant departments for immediate follow-up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Ensure delivery of messages, mails, and packages to guest rooms.
- Assist at the Information counter, Foreign Exchange, and Business Centre as assigned.
Qualifications and Skills: To be successful in this role, you will need to have a university degree in Hotel Management or equivalent, with a minimum of 1 year experience in a similar role in a 5-star hotel. Fluency in Russian is required. You must also possess excellent communication and problem-solving skills, with the ability to work well under pressure. Additionally, you should be proficient in using computer systems and software related to guest relations and front office operations.
Benefits: Our organization offers a range of benefits to support your career growth and well-being. These include access to training programs to enhance your skills and knowledge, opportunities for progression within our group, comprehensive health insurance coverage, employee recognition programs, and policies promoting a healthy work-life balance.
Requirements: Please note that remote work is not available for this position. We require a full-time commitment to deliver exceptional results. If you are a motivated and customer-focused individual looking for a challenging role, please apply today.
Be The First To Know
About the latest Guest satisfaction Jobs in United Arab Emirates !
Guest Relations Officer
Posted today
Job Viewed
Job Description
Join our hospitality team as a Guest Relations Officer Your role will be to ensure a positive guest experience by handling inquiries, resolving complaints and building guest loyalty. Fluency in English and a warm personality are essential.
Salary: 3000 AED
Interested candidates send your CV to 971-
DisclaimerDisclaimer: is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
AboutDr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job has emerged as the UAE premier job portal, attracting thousands of job seekers every day in UAE.
#J-18808-LjbffrGuest Relations Officer
Posted today
Job Viewed
Job Description
Join to apply for the Guest Relations Officer role at Accor .
Company DescriptionThe iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.
Job Description- Perform check IN/OUT of guests using Opera cloud.
- Welcome and greet guests, answer inquiries and incoming calls.
- Prepare occupancy and guests report.
- Maintain group and individual arrival report daily.
- Inform guests of hotel rates and services and create/cancel/confirm reservations.
- Provide information about our hotel, available rooms, rates and amenities.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs.
- Work experience in UAE as a Hotel Front Desk Agent, Receptionist or similar role.
- Proficiency in Opera cloud and Microsoft.
- Fluent Russian strongly preferred. Additional languages are a plus.
- Excellent communication and organizational skills.
Entry level
Employment typeFull-time
Job function- Other
- Hospitality
#J-18808-Ljbffr
Guest Relations Manager
Posted today
Job Viewed
Job Description
We are working with a well-established international high-end, fine dining restuarant brand that are looking to strengthen their team by adding a well connected Guest Relations Manager on a permanent basis. The Guest Relations Manager will be responsible forensuring a positive and memorable dining experience for all guests.This involves overseeing various aspects of the guest journey, from the moment they enter the restaurant until they leave. The Guest Relations Manager must be connected to high profile clientele. We are looking for someone with great personality and high energy.
Roles included but not limited to :
- Improve and maintain high levels of guest satisfaction
- Managing guest feedback -actively soliciting feedback, addressing complaints, and using this information to improve the overall experience
- Provide ongoing training to staff on service standards, guest interaction, and resolving issues effectively.
- Ensuring all interactions with guests align with the restaurant's brand values and service standards
- Tracking guest satisfaction scores and online reviews to identify areas for improvement.
- Working with various teams to ensure seamless service delivery.
- Organise special events, offer personalised amenities, or tailor experiences to individual guest preferences.
- Well connected with high profile clientele
- Ability to handle guest complaints and resolve issues promptly and professionally.
- 3-4 years of experience in a high-end restaurant or similar environment.
- Must be able to deal with high profile clients such as VIPs, Government Officials, etc
Salary package : AED pm + Flights, Accommodation allowance, Service Charges, Medical, Visa
#J-18808-Ljbffr