1 417 Guest Service Agent jobs in the United Arab Emirates

• Welcome visitors and clients with a warm and friendly demeanor.
• Provide a professional and courteous reception experience.
• Assist visitors with inquiries and direct them to the appropriate person or department.

Managing Incoming Calls:

• Answer incoming calls in a timely and professional manner.
• Transfer calls to the relevant individuals or take accurate messages when necessary.
• Handle general inquiries and provide information about the company.

Managing Front Desk Operations:

• Maintain a clean and organized front desk area.
• Manage the reception area, ensuring a neat and professional appearance.
• Receive and distribute mail and packages.

Scheduling and Appointments:

• Schedule appointments and meetings for company personnel.
• Coordinate meeting room reservations and manage conference room schedules.

Administrative Support:

• Provide administrative support to various departments, including data entry, filing, and photocopying.
• Assist with handling office supplies and inventory management.

Communication and Coordination:

• Liaise with internal teams to relay messages and coordinate visitor arrivals.
• Assist with coordination and logistics for events or company gatherings.

Requirements:

• High school diploma or equivalent qualification.
• Proven experience as a Receptionist or in a customer service role is a plus.
• Excellent communication and interpersonal skills.
• Professional and pleasant demeanor.
• Ability to handle multiple tasks and manage time efficiently.
• Strong organizational and administrative skills.
• Fluency in English Language is preferred.

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

Qualifications

• A strong focus on customer service
• Prior experience in resort or hotel as a front office operations is preferred
• Excellent communication skills; fluency in English is required
• Be able to work shifts, weekends and public holidays
• Must have experience in Ms Office & Opera

Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business their guests and team members. Within this the key responsibilities for this position are:

• Anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
• Has a complete knowledge of the resort product including room types rates relative features and facilities food and beverage outlets and promotions spa and health club and other Anantara properties.
• Take personal responsibility for the service and attitude with which our guest service is being delivered and ensure it meets the highest standard at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• Ensure that handling of all financial transactions is as per the resort policies.
• Proactive and innovative suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• Keep the supervisor informed of all guest feedback whether positive or negative.
• To develop a close and harmonious working relationship with all departments.
• Attend resort events daily shift briefings and training to improve professional skills.
• Foster a good relationship with third party companies.
• Work closely with Concierge and limousine drivers to ensure smooth transfer arrangements for guests.
• Detailed and ensure proper handover from incoming and outgoing shifts.
• Answer telephones promptly and accurately and follow telephone etiquettes.
• Ensure timely follow up of all guest requests and reverts to guests or resort as appropriate.
• Take ownership of guests requests and needs and ensures immediate action as appropriate.
• Keep Front Office Manager informed of all mishaps unusual cases and guest feedbacks.
• Well acquainted with all resort facilities including the guest room facilities and know all events in the resort.
• Keep himself/herself updated on the arrivals departure and transport arrangements for the day.
• Ensure guest recognition.
• Is able to identify and acknowledge repeat guests and VIPs.
• Ensure that each guest interaction is a delightful experience for the guests.
• Never say NO. Offer alternatives as applicable.
• Always find a way to exceed guests need and expectations.
• Ensure consistent delivery of resorts service standards.
• Is self-motivated and leads his colleagues by example.
• Respect the departmental duty roster and report to work on time.
• Is open and willing to adapt to new procedures for the benefit of guests and colleagues as and when introduces.
• Attend all scheduled training courses organized by the department and resort as and when asked to.
• Is a team player and actively participates in all team member activities.
• Present himself/herself at all times with professional courtesy and etiquette towards both guests and team members.
• Is well groomed and in proper uniform at all times.
• Maintain a professional demeanor at all times.
• Always project a positive image of the resort and company.
• Ensure strict compliance to all resort and local laws regarding CID fire health safety and security procedures and actively participate in any training sessions conducted on the aforementioned.

#LI-MH1

Qualifications :

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English is required
• Be able to work shifts weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred.
• Russian or German Speakerwill be an advantage.

Remote Work :

No

Employment Type :

Full-time

We are seeking a friendly and professional Guest Service Agent to join our team in Sharjah United Arab Emirates. As the face of our hotel you will play a crucial role in ensuring our guests have an exceptional experience from checkin to checkout.

• Greet and welcome guests with a warm and friendly demeanor setting the tone for their stay
• Efficiently manage the checkin and checkout process ensuring accuracy and attention to detail
• Handle guest inquiries and resolve issues promptly and professionally
• Provide comprehensive information about hotel amenities services and local attractions in Sharjah
• Coordinate with other departments to fulfill guest requests and ensure their comfort
• Maintain a neat and organized front desk area
• Process payments and manage guest accounts with precision
• Uphold the hotels standards of excellence in customer service and professionalism
• Adapt to changing situations and handle multiple tasks simultaneously in a fastpaced environment
• Process all incoming and outgoing calls accurately and courteously
• Maintain detailed knowledge of the Hotels fire life and safety system
• Proudly promote the hotel facilities looking for opportunities to enhance a guests stay through upselling

Qualifications :

• Previous experience as a Guest Service Agent or in a similar role within a luxury hotel preferred
• Excellent communication and interpersonal skills with a focus on customer service
• Strong attention to detail and efficient problemsolving abilities
• Proficiency in hotel management software (OperaCloud preferred) and Microsoft Office Suite
• Ability to work in a fastpaced environment and handle multiple tasks simultaneously
• Flexible schedule including availability to work evenings weekends and holidays
• Fluency in English (both written and spoken)
• Fluency in Arabic is an advantage
• Knowledge of local attractions and services in Sharjah and the surrounding areas
• Cultural sensitivity and awareness to cater to a diverse international clientele
• Ability to maintain a professional and friendly demeanor in all interactions
• Strong organizational skills and the ability to prioritize tasks effectively

Remote Work :

No

Employment Type :

Fulltime

Direct message the job poster from Sheraton Grand Hotel, Dubai

POSITION PURPOSE

• To provide our guests with an on brand personalized arrival and departure experience.
• To ensure guest ledgers are well controlled.
• To effectively contribute in a high Guest Voice loyalty composite through recognition, friendliness, helpfulness and efficiency.

ESSENTIAL FUNCTIONS

• Ensure that services provided are in harmony with our Sheraton core values.
• Ensure that our guests receive an on brand personalized experience upon arrival, departure and throughout their stay.
• Acknowledge and recognize Marriott Bonvoy members and deliver the related welcome amenities upon arrival.
• Ensure implementation of the WELCOME upon Check in and FAREWELL upon check out.
• Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the BSA inspection
• Live the Sheraton Brand Differentiators (Sheraton Sleep Experience and Sheraton Club).
• 100% daily usage of the Guest planning Screen to deliver preferences successfully to our guests.
• Achieve the daily set goals for the following:
• Up selling revenue.
• COFC (Check Out For Children) daily capture ratio of 25% of check outs.
• YC (Your Choice) daily take rate of 15% of occupied rooms.
• Ensure smooth and clear communication with all other FO, HK, club and Room service associates.
• Control high balance report on a daily basis.
• Ensure compliance with PCI policies.
• Ensure rooms allocated for VIPs are not changed unless amenities are shifted.
• Acquire the proper product and service knowledge needed to perform your job properly.
• Ensure that guests' requests are fulfilled and closed in GXP within 15 minutes as average response time.
• Ensure guests' defects are closed in GXP within 15 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are satisfied.
• Use GXP to update guests profiles with requests, defects, preferences and any other comments/information acquired during stay
• Be aware of the hotel Fire and Emergency procedures.
• Perform daily buckets check against departure and clear the pending registration cards.
• Ensure desk is at all times equipped with functional equipment and stocked with enough stationary and collateral, forms and order them in a timely manner.
• Trouble Shoot and/or assist guests with internet issues.
• Assist the hotel revenue by:
• Rooms/Suites Upselling.
• Suggestive selling of the hotel restaurants.
• Have sufficient information about local surrounding areas to able to provide guests with choices and/or alternatives when requesting for assistance.
• Build positive, effective and on brand relationships with internal and external customers including VIPs and Marriott Bonvoy elite members.
• Enforce free marketing activities to promote the hotel services through our guests by encouraging them to post reviews and tweets in the various social media.
• Actively participate in the hotel sustainability, community and OI (Operational Innovation) activities.
• Ensure proper grooming and personal hygiene at all times as per hotel guidelines.
• Be knowledgeable about the hotel Guest Voice scores and current improvement plans set for the department.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Computer Skills
• Opera knowledge
• Excellent command of English
• Additional language is highly required
• Excellent communication and follow up skills
• Prompt and caring with guest services experience
• Honesty, integrity and ownership skills

QUALIFICATION STANDARDS

We do expect that you do have the experiences/ behaviors below. You:

• Totally embrace the philosophy of guest and customer service and owns the guests;
• Identify yourself with the hotel's brand and operating philosophy;
• Possess a warm and friendly demeanor;
• Strive to achieve satisfaction and delight of our customers;
• Thrive on pride of work and its product;
• Play as a team to achieve common goals;
• Have immaculate personal presentation e.g. grooming and conversational ability;
• Demonstrate self-confidence, energy and enthusiasm;
• Have a strong ability to learn skills, retain and demonstrate learning;
• Uphold ethical business practices.

EDUCATION

PSYCHICAL CONDITION REQUIRED FOR YOUR ROLE

Ability to stand for long hours.

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries Hotels and Motels

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First impressions are everything. When guests arrive at our hotels we want that impression to be memorable. The same goes for departures. When guests leave we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish.

As a Guest Service Agent you will:

• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Process all payment types such as room charges, cash, checks, debit, or credit. Process all checkouts including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals and departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and travelers' checks.
• Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.

At SO/Uptown Dubai we do more than just deliver a service. We endeavor to think big, go beyond expectations to make a positive impact that creates an unforgettable experience for our guests and our teams. We're all expected to show initiative, empowerment, and willingness to provide a wide range of services that guide guests throughout their stay at SO/. Whether it is to address guests' inquiries, preparing reports, operations, or just sharing with a guest what is hot in Uptown from a guest's perspective, every exchange should feel seamless and effortless.

At all levels and positions within our organization, our success is incumbent on a set of behaviors each of us are committed to. These include adhering to company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards. Because we're an avant-garde and stylish brand, we're also passionate about maintaining a professional uniform, personal appearance, and bespoke communications. There is no room for ego: come as you are, humble and kind. At SO/, we work hard but make it fun.

You will constantly be on the move, walking about and being hands-on. You might even need to lift, carry, push, pull, and place objects weighing less than 10 pounds without assistance. Most of all, our aim is to do things right, not just the first time but every single time to the benefit of our guests, our hotel, and each other because we're all in it together

Qualifications :

A successful Guest Service Agent:

• Has some experience/understanding of Luxury Lifestyle.
• Has great conversational skills and is teamwork-oriented.
• Has a positive outlook and outgoing personality.
• Enjoys elevating the status quo and finding new ways to create memorable experiences.
• Oasys/Opera and other hotel operations systems experience is a plus.

Additional Information :

Ennismore brings together talented teams from unique brands to create a culture that is entrepreneurial and purpose-driven in everything we do. We're the fastest-growing lifestyle hospitality company and we're not slowing down. We're expanding into new countries and cities creating exciting opportunities.

Inspiring Discovery

Our purpose is to Inspire Discovery for our guests but we also look to inspire our teams. We inspire our teams to discover their best selves through learning opportunities to grow and to be inspired to make a positive impact on local communities.

Inclusive Culture

Our culture is purpose-driven, dynamic, and inclusive which puts our community at the heart of everything we do. We're open-minded, we celebrate difference, welcome diversity of thought, and accept people for who they are allowing them to bring their whole selves to work.

Global Perks

Being part of the Ennismore family comes with some incredible perks including everyone's favorite, our global discounts program with up to 50% off stays at our hotels and up to 30% off when eating at our restaurants and bars.

Remote Work :

No

Employment Type :

Full-time

Guest Service Representative Responsibilities:

• Greeting guests upon arrival and making them feel welcomed.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Coordinating with bell service and staff management.
• Being a source of information to guests on various matters such as transport and restaurant advice.
• Processing meal and beverage requests.
• Accommodating general and unique requests.
• Diffusing conflict or tense situations with guests.

A Guest Service Agent plays a crucial role in the hospitality sector, acting as the face of the organization and the primary point of contact for guests. Their primary objective is to ensure that every guest has a seamless and pleasant experience from check-in to check-out. The role requires excellent communication skills, a warm and welcoming demeanor, and a proactive attitude to address guest needs promptly. The position demands the ability to multitask and maintain composure in a fast-paced environment, catering to diverse guest needs. The ideal candidate will be enthusiastic about delivering exemplary customer service and fostering positive relationships to enhance guest experiences.

• Welcome guests warmly and professionally upon arrival.
• Efficiently process check-ins and check-outs using the hotel management system.
• Provide accurate information about hotel facilities and local attractions.
• Handle guest inquiries and resolve complaints courteously and promptly.
• Coordinate with housekeeping and maintenance to fulfill guest requests.
• Manage room reservations and adjust bookings as needed.
• Assist with concierge services, including tour recommendations.
• Maintain cleanliness and organization of guest service areas.
• Distribute incoming and outgoing guest messages efficiently.
• Process payments accurately and handle cash or bank reconciliations.
• Liaise with various departments to ensure a cohesive guest experience.
• Stay updated on hotel services and promotions.

• High school diploma or equivalent; hospitality training preferred.
• Experience in customer service or hospitality preferred.
• Exceptional interpersonal and communication skills.
• Ability to multitask effectively in a busy environment.
• Proficiency in hotel management software and Microsoft Office.
• Strong problem-solving skills and attention to detail.
• Availability to work flexible hours, including weekends and holidays.