1 449 Guest Service Agent jobs in the United Arab Emirates

Guest Service Representative Responsibilities:

• Greeting guests upon arrival and making them feel welcomed.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Coordinating with bell service and staff management.
• Being a source of information to guests on various matters such as transport and restaurant advice.
• Processing meal and beverage requests.
• Accommodating general and unique requests.
• Diffusing conflict or tense situations with guests.

A Guest Service Agent plays a crucial role in the hospitality sector, acting as the face of the organization and the primary point of contact for guests. Their primary objective is to ensure that every guest has a seamless and pleasant experience from check-in to check-out. The role requires excellent communication skills, a warm and welcoming demeanor, and a proactive attitude to address guest needs promptly. The position demands the ability to multitask and maintain composure in a fast-paced environment, catering to diverse guest needs. The ideal candidate will be enthusiastic about delivering exemplary customer service and fostering positive relationships to enhance guest experiences.

• Welcome guests warmly and professionally upon arrival.
• Efficiently process check-ins and check-outs using the hotel management system.
• Provide accurate information about hotel facilities and local attractions.
• Handle guest inquiries and resolve complaints courteously and promptly.
• Coordinate with housekeeping and maintenance to fulfill guest requests.
• Manage room reservations and adjust bookings as needed.
• Assist with concierge services, including tour recommendations.
• Maintain cleanliness and organization of guest service areas.
• Distribute incoming and outgoing guest messages efficiently.
• Process payments accurately and handle cash or bank reconciliations.
• Liaise with various departments to ensure a cohesive guest experience.
• Stay updated on hotel services and promotions.

• High school diploma or equivalent; hospitality training preferred.
• Experience in customer service or hospitality preferred.
• Exceptional interpersonal and communication skills.
• Ability to multitask effectively in a busy environment.
• Proficiency in hotel management software and Microsoft Office.
• Strong problem-solving skills and attention to detail.
• Availability to work flexible hours, including weekends and holidays.

First impressions are everything. When guests arrive at our hotels we want that impression to be memorable. The same goes for departures. When guests leave we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish.

As a Guest Service Agent you will:

• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Process all payment types such as room charges, cash, checks, debit, or credit. Process all checkouts including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals and departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and travelers' checks.
• Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.

At SO/Uptown Dubai we do more than just deliver a service. We endeavor to think big, go beyond expectations to make a positive impact that creates an unforgettable experience for our guests and our teams. We're all expected to show initiative, empowerment, and willingness to provide a wide range of services that guide guests throughout their stay at SO/. Whether it is to address guests' inquiries, preparing reports, operations, or just sharing with a guest what is hot in Uptown from a guest's perspective, every exchange should feel seamless and effortless.

At all levels and positions within our organization, our success is incumbent on a set of behaviors each of us are committed to. These include adhering to company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards. Because we're an avant-garde and stylish brand, we're also passionate about maintaining a professional uniform, personal appearance, and bespoke communications. There is no room for ego: come as you are, humble and kind. At SO/, we work hard but make it fun.

You will constantly be on the move, walking about and being hands-on. You might even need to lift, carry, push, pull, and place objects weighing less than 10 pounds without assistance. Most of all, our aim is to do things right, not just the first time but every single time to the benefit of our guests, our hotel, and each other because we're all in it together

Qualifications :

A successful Guest Service Agent:

• Has some experience/understanding of Luxury Lifestyle.
• Has great conversational skills and is teamwork-oriented.
• Has a positive outlook and outgoing personality.
• Enjoys elevating the status quo and finding new ways to create memorable experiences.
• Oasys/Opera and other hotel operations systems experience is a plus.

Additional Information :

Ennismore brings together talented teams from unique brands to create a culture that is entrepreneurial and purpose-driven in everything we do. We're the fastest-growing lifestyle hospitality company and we're not slowing down. We're expanding into new countries and cities creating exciting opportunities.

Inspiring Discovery

Our purpose is to Inspire Discovery for our guests but we also look to inspire our teams. We inspire our teams to discover their best selves through learning opportunities to grow and to be inspired to make a positive impact on local communities.

Inclusive Culture

Our culture is purpose-driven, dynamic, and inclusive which puts our community at the heart of everything we do. We're open-minded, we celebrate difference, welcome diversity of thought, and accept people for who they are allowing them to bring their whole selves to work.

Global Perks

Being part of the Ennismore family comes with some incredible perks including everyone's favorite, our global discounts program with up to 50% off stays at our hotels and up to 30% off when eating at our restaurants and bars.

Remote Work :

No

Employment Type :

Full-time

POSITION TITLE: FRONT DESK AGENT (ONLY WITH HOTEL EXPERIENCE MAY APPLY)

REPORTS TO: Front Office Manager

POSITION SUMMARY:

(Cancelled Visa ONLY)

Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.

Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

FRONT DESK RECEPTIONIST DUTIES AND RESPONSIBILITIES:

• Register guests and assign rooms. Accommodate special requests whenever possible.
• Assist in pre-registration and blocking of rooms for reservations.
• Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures.
• Understand room status and room status tracking.
• Know room locations, types of rooms available, and room rates.
• Must be sales-minded. Present options and alternatives to guests and offer assistance in making choices.
• Use suggestive selling techniques to sell rooms and promote other services of the hotel.
• Know the location and types of available rooms as well as the activities and services of the property.
• Coordinate room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms.
• Possess a working knowledge of the reservations department. Take same-day reservations and future reservations when necessary. Know cancellation procedures.
• Maintain guest room key storage, and supervise access to safe deposit boxes.
• File room keys (only for manual room key hotels).
• Know how to use front office equipment.
• Process guest check-outs.
• Perform cashier-related functions like posting charges to guest accounts, raising paid-outs, currency exchange.
• Follow procedures for issuing and closing safe deposit boxes used by guests.
• Work closely with the housekeeping department in keeping room status reports up to date and coordinating requests for maintenance and repair work.
• Perform cashiering tasks like bill/invoice settlement, posting charges to the guest, paid-outs, foreign currency exchange, etc.
• Use proper mail, package, and message handling procedures and record details in the courier Mail Register.
• Advise guests of any messages, mail, faxes, etc. received for them.
• Inform guests of the room safe and mini-bar key and room key procedures.
• Issue parking passes/validate valet parking tickets.
• Communicate services and amenities of the hotel to guests.
• Obtain proper identification for tax-exempt guests and attach the form to the registration card.
• Direct Bell Person to escort guests and transport their luggage to the room.
• Read and initial the pass-on log and bulletin board daily. Be aware of daily activities and meetings taking place in the hotel.
• Report any unusual occurrences or requests to the manager or assistant manager.
• Know all safety and emergency procedures, be aware of accident prevention policies.
• Maintain the cleanliness and neatness of the front desk area.
• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

PREREQUISITES:

Experience: Previous hotel-related experience desired. (At least 2 years experience)

1. To anticipate guest needs and handle guest inquiries in a helpful and attentive Anantara manner.
2. To have a complete knowledge of the hotel product including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
3. To take personal responsibility for the service and attitude with which our guest service is being delivered and ensure it meets the highest standard of Anantara at all times.
4. Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
5. To be proactive and innovative suggesting alternatives that meet guest needs in enjoying their Anantara experience.
6. To develop a close and harmonious working relationship with all hotel departments.
7. To attend hotel events, daily shift briefings, and training to improve professional skills.

Qualifications:

1. A strong focus on customer service.
2. Prior experience in hotel front office operations is preferred.
3. Excellent communication skills; fluency in English is required.
4. Be able to work shifts, weekends, and public holidays.
5. Computer skills in MS Office; experience with current Property Management Systems (PMS) is preferred.

Remote Work: No

Employment Type: Fulltime

The Guest Service Agent isresponsible for providing exceptional service to guests, ensuring a pleasantand memorable experience at Emirates Park Zoo & Resort. This role involveswelcoming guests, handling requests, resolving concerns, and offering assistancein various aspects of the guest experience, including reservations,check-in/check-out processes, and general inquiries.

Duties & Responsibilities:

·Guest Reception and Assistance: Greet and interact with guests in a professional, friendly,and courteous manner. Provide information on services, amenities, and resortfacilities.

·Check-in/Check-out: Facilitate the smooth check-in and check-out process, ensuring accurateguest data entry, billing, and timely assistance with any requests.

·Reservation Management: Assist with the management of guest reservations, includingmaking new bookings, modifying existing reservations, and confirmingreservations as necessary.

·Guest Requests & Inquiries: Handle guest inquiries, concerns, and special requests(e.g., transportation, dining reservations, special accommodation) efficientlyand professionally.

·Problem Resolution: Address guest complaints or concerns promptly, finding effectivesolutions while maintaining a positive guest experience.

·Communication with Departments: Liaise with housekeeping, maintenance, security, and otherdepartments to ensure timely responses to guest needs and requests.

·Provide Information: Offer local area information and assist with recommending activities,dining options, and events both within the zoo & resort and in thesurrounding area.

·Guest Experience Monitoring: Ensure that guest interactions and experiences areconsistently positive and maintain a high level of guest satisfaction.

·Administrative Support: Perform light administrative duties, including managingguest files, updating databases, and maintaining the front desk area.

·Safety and Security: Ensure guests are aware of safety protocols and emergency procedures.Maintain confidentiality of guest information and ensure the security of thefront desk area.

Qualifications:

·Highschool diploma or equivalent; a degree or certification in hospitalitymanagement / Business Administration.

·Previousexperience in guest service, customer service, or front office roles,preferably in a hotel, resort.

·Excellentcommunication and interpersonal skills.

·Proficiencyin Microsoft Office Suite (Word, Excel, Outlook).

·Fluencyin English is essential; proficiency in Arabic or other languages is anadvantage.

·Strongproblem-solving and decision-making skills.

·Abilityto work in a fast-paced environment, manage multiple tasks, and maintain apositive attitude.

·Strongorganizational and multitasking abilities.

·Abilityto stand for extended periods.

·Flexibilityto work shifts, including evenings, weekends, and holidays as needed.

Guest Service Agent
First impressions are everything As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Greet check-in, respond to requests, and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through upselling.

Qualifications:

Your experience and skills include:

• Service-focused personality is essential; experience is an asset.
• Prior experience working with Opera / Opera cloud or a related system.
• Fluency in English & Arabic; additional languages are a plus.
• Bachelor's or diplomas/certifications are required.
• Experience in a 5* hotel or relevant experience in the hotel industry is a must.

Additional Information:

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Remote Work:
No

Employment Type:
Full-time

Guest Service Agent
First impressions are everything As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Greet guests, respond to requests, and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through upselling.

Qualifications:

Your experience and skills include:

• Service-focused personality is essential; experience is an asset.
• Prior experience working with Opera / Opera Cloud or a related system.
• Fluency in English & Arabic; additional languages are a plus.
• Bachelor's degree or diplomas/certifications are required.
• Experience in a 4-star hotel or relevant experience in the hotel industry is a must.

Remote Work: No

Employment Type: Full-time

Join to apply for the Guest Service Agent role at Urban Ridge Supplies

Join to apply for the Guest Service Agent role at Urban Ridge Supplies

Get AI-powered advice on this job and more exclusive features.

• Minimum 2 years as Guest Service Agent in a 4 star hotel
• Good command of the English language written and spoken. Other foreign languages (spoken) an advantage.
• Knowledgeable in IDS
• With pleasing personality
  
  

• Minimum 2 years as Guest Service Agent in a 4 star hotel
• Good command of the English language written and spoken. Other foreign languages (spoken) an advantage.
• Knowledgeable in IDS
• With pleasing personality
  
  

• Ensure that the guest is allocated the accommodation he/she is expecting (according to their preferences) and the Reception is aware of any necessary requirements.
• Maintain an up to date knowledge of the hotel services, supply information and respond to guest queries.
• Maintain awareness of guest profiles through IDS guest profile system and ensure that no duplicate profiles are left without being merged.
• Deals promptly, efficiently and pleasantly with any queries.
• Daily printing, reviewing of related reports such as birthday report, arrival report, and VIP report.
• Controlling the loyalty programs of the hotel and ensure that each guest is credited properly for his/her points and get the related benefits upon booking.
• Show around guests of hotel facilities
• Assisting the Duty Manager in blocking rooms and communicating with Housekeeping for treatments for rooms following the standard procedure.
• Coordinate and handle all group requirements, activities once the group contract has been established.
• Prepares for group arrivals with coordination of the Duty Manager, ensure clean rooms are allocated, keys, registration materials are prepared, welcome drinks/reception arranged and registration area assigned.
• Builds and maintains group files for arriving groups and ensures correct information is received for group profile.
• Meet and escort arriving and departing groups.
• Checks/reconciles departure for the same day
• Sending departure letters for the next day and follow up on the departure time.
• Maintain awareness of sales opportunities, maximizing revenue whenever possible and exceeding our guest expectations.
• Maintain an awareness of competitive rates and occupancy levels.
• Awareness of events and what is happening in town.
• Promotes inter-hotel sales and in-house facilities such as our restaurants and Spa.
• Establish and maintains good public relations and enhance sales for the hotel at every opportunity.
• Passing sales leads to the Sales Department and the Front Office Manager.
• Maintain regular and effective liaison between Front Office and other departments with particular emphasis on Housekeeping.
• Handling show rounds for all guests and coordinate with sales if any group requires show rounds.
• Escorting all arrivals.
• Ensure that all information on guests' preferences is updated in their profiles.
• To comply with all Hotel policies and procedures.
• Strict Implementation of Hotel Standards at all times.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Wholesale Building Materials

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