672 Guest Service Agents jobs in Dubai

**Additional Information**
**Job Number** 25099434
**Job Category** Rooms & Guest Services Operations
**Location** Bvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

**Additional Information**
**Job Number** 25115412
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Dubai International Financial Centre, DIFC off Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates, VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number** 25115488
**Job Category** Rooms & Guest Services Operations
**Location** The Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates, 11788VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Activate room keys using electronic key machine and reissue new room keys to guests as necessary. Communicate to appropriate staff that there are guests that are waiting for an available room. Advise guest of any messages received for them and send to room if required. Accommodate requests for room changes when possible. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage. Identify and explain room features to guests. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Arrange transportation for guests/visitors. Respond to all guest needs/requests.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak to guests and co-workers using clear, appropriate and professional language. Support all co-workers and treat them with dignity and respect. Partner with and assist others to promote an environment of teamwork and achieve common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move up and down a ladder. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations - breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

• Execute the daily functions of arrival and departure for guests in a manner keeping with the Brand Standards.
• Adheres to and executes all job task checklist points.
• Perform registration process by obtaining data from guest and by observing the established guidelines.
• Serve welcome drinks and towels to guests.
• Lobby Management : areas to be well maintained, neat and organized.
• Queue Management : ensures flawless communication when guests await to be assisted by another team member.
• Review all Group Resumes, VIP reports, daily business reports.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
• Comply at all times with Brand standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies.
• Cash handling and credit processing as required, to include Gift Card redemption.
• To support the Concierge or Royal Service agent as required.
• Resolve guest complaints or otherwise follow up with manager.
• Review room queue and work with Housekeeping to expedite turnover.
• Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored.
• Post applicable charges for late check-outs requests.
• Perform daily "bucket check report" against guest folio ensuring that charges are accurately posted and support receipts are properly filed / attached.
• Ensure that one's cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault.
• Ensure the strict control of room keys. Enforce the key handling procedures ensuring maximum security.
• Ensure proper handling and documentation of guest's valuables being secured in hotel safe deposit box.
• Drive and champion ALL loyalty program.
• Drive FO Up selling program.
• Be familiar with hotel services and promotions and promote them.
• Use Royal Service team as the main method of communication throughout the department as required for communication.
• Take and deliver accurate and timely guest messages.
• Respond to queries positively.
• Follow department policies, procedures and service standards, including all safety policies.
• Other tasks as assigned.

Qualifications

• Passion for guest service
• Excellent written and verbal communication, interpersonal and leadership skills.
• Highly organized, results-oriented with the ability to be flexible and work well under pressure.
• Degree or Diploma in Hospitality Management is an asset.
• Fluency in English, secondary language preferred.
• Minimum of 1 year previous Hotel experience is an asset.
• Must have the ability to handle a multitude of tasks and Guest requests.
• Knowledge of Opera or Opera Cloud Property Management System an asset.
• Ability to work independently and prioritize responsibilities.
• Experience with a Hotel loyalty program an asset.
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

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Company Description

SOFITEL DUBAI the obelisk

Sofitel Dubai the Obelisk scheduled to open in the first quarter of 2020, will be Sofitel's largest property in the Middle East. The hotel will feature 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Patio will bring residents and patrons together to celebrate the French "Joie de Vivre". Guests will have the option to unwind at the So Spa and outdoor pools with private cabanas or workout in a fully-fledged fitness centre. Business travelers will have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.

Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai the Obelisk will infuse the brand's essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist – Front Office Manager and help us to make Sofitel Dubai the Obelisk a truly welcoming destination

Job Description

• Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Ensure all members consistently receive all benefits, and repeat guests and otherVIP's receive special recognition and service
• Meet and greet VIP guests personally
• Liaise closely with Concierge, Butler and Sofitel Club for Hotel events, restaurant promotions, Limousine requirements and specialVIPrequests or preparations.
• Prepare compendiums prior guest arrival and check-into system if necessary
• Maintain close contact with Airport Concierge for new arrivals and departures
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities
• Send prepared welcome cards and amenities to room prior to guest arrival
• Attend to special requests by guests
• Handle guest complaints and refer them as necessary, follow up on corrective action
• Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
• Prepare requisitions for amenities on a timely basis
• Participate in regular meetings for all Guest Relations team members, Butlers and Sofitel Club staff to facilitate communications and smooth operations
• Adhere to OH&S policies and procedures
• Performs related duties and special projects assigned

PERSONAL ATTRIBUTES

• Strong written and verbal communication skills in English
• Able to develop rapport with colleagues and management staff
• Ability to work cohesively with co-workers as part of a multi-cultural team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with guests and patrons
• Able to exercise good judgment with difficult guests

Qualifications

• Degree from School for Tourism & Hotel Management
• Minimum 2 years Guest Relations experience preferably in a four or five-star hotel

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Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.

What will I be doing?

As Guest Relations Supervisor, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Meet, greet and direct Guests who enter the lobby area
• Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
• Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
• Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
• Manage, record and resolve promptly Guest or customer complaints
• Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
• Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
• Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
• Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
• Maintain good communication and work relationships in all hotel areas
• Maintain staffing levels to meet business demands
• Attend all Reception meetings and Executive Lounge Meetings
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary

What are we looking for?

Guest Relations Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• An ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of different work situations
• Proficiency in additional languages—such as Arabic, Russian, Italian, or French—will be considered an asset.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a customer service function or in a similar role
• A passion for delivering an exceptional level of Guest service
• High level of IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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Ultimate Stay Vacation Homes Rental is a rapidly growing full-service property management company that connects premium property owners with quality guests from around the world. Our vision is to bridge the gap in luxurious hospitality by providing a trusted and reliable connection between quality guests and premium property owners. In the heart of what we do, always lies the highest level of service and excellence of Client’s experience. We firmly believe that unforgettable memories are created in unforgettable environments.

The Company's Leadership encompasses top universities graduates (e.g. CBS, CEMS, LBS) and professionals (e.g. Bain, BCG, UBS) that leverage their business, real estate and traveling experience to transform the hospitality industry in Dubai, through excellent customer service, cutting-edge technology application, and thought leadership.

Ultimate Stay is looking for an enthusiastic, strong and proactive leader to join our team as Guest Relations Executive to handle all guest related topics needed to run a successful holiday home rental in Dubai. A successful candidate in this role has excellent communication skills, is extremely organized, and has unparalleled attention to detail. Ultimately, the candidate must take full responsibility for guest experience starting from guest inquiries and going all the way through pre-check-in, in-stay, pre-check-out up to the post check-out communication with the ultimate goal of 10/10 or 5/5 reviews and a returning guest.

The job is ideal for someone looking for mostly remote work within Dubai. It requires occasional visits to properties to support guest or property related activities.

Tasks & Responsibilities

• Be the main point of contact with potential, existing and future guests as well as suppliers.
• Respond to booking inquiries.
• Lead pre-check-in communication focused on gathering traveling documents and setting up a smooth self-check-in process.
• Assist in self-check-in if required.
• Attend to in-stay inquiries.
• Monitor guest satisfaction.
• Manage difficult communications with valued guests who are unsatisfied with the service, product or resolution offered.
• Schedule and coordinate check-out and mid-stay cleanings.
• Process claims, lost and found, returns, etc.
• Request and reply to guest reviews.
• Meet and greet VIP / special assistance guests.
• Collect and deposit cash for occasional cash guests.
• Conduct occasional property inspections to identify guest pain points.
• Identify areas for improvement based on guests feedback and develop and implement corresponding initiatives.
• Secure compliance with DTCM reporting requirements and taxes.
• Codify all the related know-how (e.g. property manuals).
• When needed, roll up the sleeves and perform housekeeping and maintenance duties.
• Work on other tasks as required (e.g. property onboarding).
• Desire to be a part of a growth story with one of the fastest growing companies in the sector.
• Excited to work hand-in-hand with the founding team and receive coaching offered by the Leadership.
• Professionalism in all forms of communications such as email, phone calls, video calls and texts.
• Ability to work well under pressure in an agile, fast-paced environment.
• Excellent time management skills with the ability to change activity frequently and cope with interruptions and multitasking.
• Very orderly approach and familiarity with processes, checklists, etc.
• High responsiveness and reliability.
• Strong attention to detail.
• Guest-first approach.
• Exceptional interpersonal skills.
• Creative talents and the ability to solve tough problems on the fly without having to seek assistance.
• Desire to grow and learn new things.
• Technical computer skills required on all forms of hardware (laptops, tablets, mobile devices) and software (shared folders, GSuite, Microsoft Suite).
• Proficiency in collaborative cloud applications.
• Availability to work 6 days a week, early mornings and evenings as needed.
• Accommodation in central location of Dubai is a must.
• Prior hospitality or customer service experience is preferred.
• English is a must, proficiency in other of the widely spoken languages in the UAE, especially Russian and Arabic are a plus.
• Experience with a Property Management System, especially Avantio, and Airbnb / Booking.com is a plus.
• Adherence to all company policies and procedures.
• Driving license valid in the UAE is a must.
• Traveling between properties in Dubai is needed and it is preferred that the candidate has own reliable transportation.
• Comfortable with remote work style (~1 month on-site training, followed by mostly remote work with occasional property visits, with biweekly team meet-ups).

Package:

• Up to 7,000 AED/month (incl. transportation allowance in case of own mean of transportation and review based variable remuneration).
• Company SIM, phone, laptop.
• Vacation days package and annual return flight home.

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Please only apply if:

• You are in Dubai,
• You have a car or can hire a car,
• You have a UAE driving license,
• You have a bachelor's degree,
• You have prior experience in Hotels / Holiday Homes / Dubai real estate.

This job is about sales and building relationships!

Exclusive Holiday Homes LLC – Exclusive Holiday Homes is proud to present one of the best and most exclusive real estate portfolios in the world. Our guests range from top footballers to film stars. We maintain our properties with no expense spared and service guests with our best-in-class guest relations and housekeeping team. We are consistently rated as a premier and award-winning host across all platforms, and our Airbnb score is one of the highest of any professional host.

What you’ll do:

• Go the extra mile to make sure our VIP guests are happy and have everything they need, including providing a basic concierge service for bookings, airport transfer, car hire, local recommendations, etc.
• Build a relationship and get to know the guests, such that you become a key contact for them for current and future trips.
• Check in on the guest on a daily basis to ensure they are comfortable.
• Manage guest relations, ensuring an excellent guest experience.
• Answer booking queries from booking portals and coordinate direct bookings and sales inquiries.
• Run day-to-day check-in and check-out procedures for properties and work flexibly according to this timetable.
• Deputize the housekeeping manager on his days off/leave.
• Accommodate guest requests and ensure their satisfaction.
• Implement and maintain cleaning standards and procedure checklists.
• Sign off on the check-out process after each guest.
• Ensure each unit is prepared and check-in ready for the next guest.
• Manage calendar and prepare daily and weekly scheduled tasks.
• Legal registration of guests onto portals and systems.

What we’re looking for:

• Candidates already in Dubai only, with a driving license and car.
• A proven track record in building relationships and sales.
• A really excellent problem solver with a can-do attitude.
• Previous housekeeping experience in the hospitality sector (hotels or holiday homes).
• Experience managing day-to-day operations of holiday homes or Airbnb properties.
• Good with numbers.
• Strong work ethics and flexible.
• Experience of PMS, Airbnb, booking software/hotel management software.
• Strong understanding of linen management, inventory management, and cleaning standards.
• A gift for paying attention to the smallest details.
• People who are the best in their peer group.
• References and demonstration of high performance in current/previous roles.
• Team-spirited, happy, motivated co-workers.
• Encouraging management.
• Flexible hours.
• 30 days annual leave per year.
• Medical Insurance Plan.
• Air Ticket Allowance.
• Above market pay and compensation (flexible based on experience).

Job Types: Full-time, Permanent

Application Question(s):

• We do not have company accommodation - we give a housing allowance instead. Please ensure you are comfortable with this before applying.
• You must be in Dubai already, NOT Abu Dhabi or anywhere else.

Education:

• Bachelor's (Required)

Experience:

• Hotel, Holiday Home or Real Estate: 5 years (Required)

Language:

• English fluently/to business level (Required)

License/Certification:

• Car or ability to hire a car (you will be rejected if not) (Required)
• UAE Driver's license (you will be rejected if not) (Required)

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PURPOSE OF POSITION

To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.

KEY ROLES & RESPONSIBILITIES

• Live and project the goal philosophy vision mission and core values of the company.
• Adheres to company grooming standards at all time.
• Is a continual source of information help and assistance to all guests.
• Prepares the weekly duty rosters.
• Supervise Guest Relation Officers.
• Keeps the immediate manager fully informed of all problems or unusual matters of significance. Communicates and liaises at all times with Assistant Guest Relations Manager.
• Maintains Transparent and open line of communication coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently.
• Conduct house tours / site inspection and special room drops for VIPs.
• Escorts all arriving guests to their respective suite.
• Escorts external guests to their destination.
• Escorts departing guests to their means of transport.
• Checked all VIP rooms prior to arrival and ensures that the correct standard (allocations amenities and special requests) is maintained.
• Greet all residence guests personally.
• Promote InterHotel sales and inhouse facilities.
• Handle guest complaints and feedback according to Raffles standards ensuring necessary actions follow up and recording are done.
• Completes the departure list for the following day contact VIP guests for any necessary arrangements.
• Renders maximum guest satisfaction through personal recognition and prompt cordial attention to entire residence guest.
• Ensure Club members consistently receive all benefits repeat guests and other VIPs receive special recognition and service
• Liaise closely with Concierge Butler and Raffles Inc for Hotel events restaurant promotions Limousine requirements and special VIP requests or preparations.
• Prepare compendiums prior to guest arrival and checkinfo system if necessary.
• Maintain close contact with Airport Concierge Reception for new arrivals and departures.
• Update and maintain efficient guest history system.
• Prepare requisition and distribution of amenities on a timely basis.
• Assures the upkeep and cleanliness of the Guest Relations desk and lobby at all times.
• Attend daily and monthly briefings or meetings to facilitate communications and smooth operations.
• Abides by all policies and procedures.
• Has full knowledge of Raffles standards.
• Performs related duties and special projects assigned by Senior Management.

Qualifications :

PERSONAL ATTRIBUTES

• Strong written and verbal communication skills in English
• Able to develop rapport with colleagues and management staff
• Ability to work cohesively with coworkers as part of a multicultural team
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Ability to promote positive relations with guests and patrons
• Able to exercise good judgment with difficult guests

QUALIFICATIONS

• Degree from School for Tourism & Hotel Management

EXPERIENCE

• Minimum 3 5 years relevant experience with at least 2 year at a supervisory level

Additional Information :

Raffles DubaiSheikh Rashid Road Wafi121800 Dubai United Arab Emirates

Remote Work :

No

Employment Type :

Fulltime

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