1 339 Guest Service Representative jobs in the United Arab Emirates

We are seeking a skilled and detail-oriented Front Office Associate to join our team. This is an exciting opportunity for individuals who thrive in fast-paced environments and provide exceptional customer service.

The successful candidate will be responsible for providing a warm welcome to guests, efficiently managing their stay, and addressing any concerns or issues that may arise. Key responsibilities include:

• Checking-in and checking-out guests in a timely and professional manner
• Handling guest inquiries, requests, and complaints with poise and efficiency
• Processing payments and handling post-charge coordination
• Maintaining knowledge of room rates, promotions, and local attractions
• FOLLOWING safety and security procedures while providing concierge-level service

To succeed in this role, you will need:

• A minimum of 3 years of experience in hotel front office operations
• Excellent customer service skills, with the ability to remain calm under pressure
• Fluency in English (Arabic language skills a plus)
• Proficiency in MS Office and property management systems (Wishnet PMS preferred)
• Flexibility to work various shifts, including weekends and holidays
• Strong communication, teamwork, and adaptability skills

This role offers a range of benefits, including:

• A male guest-oriented mindset
• Attention to detail
• Team player
• Adaptability
• Conflict resolution
• Organizational skills

Please note that remote work is not available for this position. The employment type is full-time.

To meet the needs of our guests, you will provide exceptional service at the front desk. This includes anticipating and responding to guest inquiries in a timely and professional manner.

Key Responsibilities :

Our organization is seeking highly skilled professionals to fill two exciting opportunities in the UAE.

Key Responsibilities:

• Deliver exceptional customer service to our clients
• Leverage Arabic language skills to support a diverse client base

Main Requirements:

• Current residence in the UAE
• Immediate availability for work
• Strong organizational and time management skills
• A collaborative team-oriented mindset

As a Bell Attendant, you will deliver exceptional customer service to guests, focusing on luggage handling and assistance. You will escort guests to their rooms, pointing out features and amenities. This role requires strong communication skills, as you will be responding to guest inquiries and resolving issues promptly.

Key Responsibilities:

• Retrieve guest items from vehicles and transport them to designated rooms using a bell cart.
• Escort guests to their rooms, providing information about hotel facilities and services.
• Respond to guest inquiries and resolve issues in a timely and professional manner.
• Organize and store luggage in the storage room.
• Clean and maintain equipment used in the department.

Requirements:

• Ability to communicate effectively with guests and colleagues.
• Strong problem-solving skills to resolve guest issues.
• Ability to work independently and as part of a team.
• Physical stamina to lift and carry luggage.

What We Offer:

Our hotel offers a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary and benefits package.

Additional Information:

This role may require driving a hotel vehicle with prior approval from management.

Telephone Operator Job

As a Guest Service Representative , you will be the first point of contact for our guests, handling messages, inquiries, and emergencies with ease and professionalism.

• Key Responsibilities:
• Accept, deliver, and respond to guest and management messages, inquiries, and emergencies.
• Utilize knowledge of hotel facilities, services, and local attractions to serve guests efficiently.
• Ensure wake-up calls are made at the correct times.
• Provide accurate information to guests during emergency calls.
• Maintain high levels of customer service at all times.
• Comply with hotel security, fire regulations, and health and safety legislation.
• Assist other departments as necessary.

Requirements:

• Excellent Communication Skills: Positive attitude, excellent communication skills, especially over the phone.
• Customer Service Focus: Commitment to delivering high-quality customer service.
• Teamwork: Ability to work independently and as part of a team.
• IT Proficiency: Proficiency in IT skills.
• Previous Experience: Previous experience in a customer-focused industry is advantageous.

About Us:

Conrad Hotels & Resorts combines contemporary design, sophisticated amenities, and personalized service. Our guest service is instinctive, discreet, and enhanced by innovation to provide exceptional travel experiences worldwide.

EOE/AA/Disabled/Veterans

As a Guest Service Representative, you will provide exceptional welcome experiences for our hotel guests. Your role involves ensuring a consistent high level of service delivery, creating a friendly and personalized atmosphere, and fostering long-lasting relationships with our valued customers.

A key aspect of your job is to maintain the cleanliness and organization of the storage area, as well as ensuring that equipment is properly maintained and in good working condition.

We are looking for individuals with a strong background in hospitality or tourism management, preferably with a relevant degree or diploma. A minimum of 2 years' experience in hotel operations is essential, alongside excellent customer service, communication, and interpersonal skills.

In return for your hard work and dedication, you can expect a stimulating work environment and opportunities for professional growth and development.

• Skillful communication and interpersonal abilities
• Excellent customer service skills
• Ability to work effectively in a fast-paced environment

Job Title: Guest Service Representative

As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests. This includes welcoming guests, registering them, and ensuring they have a pleasant stay.

Our ideal candidate is someone who is passionate about delivering world-class service, has excellent communication skills, and can work well under pressure.

• Execute daily functions of arrival and departure for guests in accordance with Brand Standards.
• Perform registration process by obtaining data from guests and adhering to established guidelines.
• Ensure flawless communication when guests await assistance.
• Review group resumes, VIP reports, and daily business reports.

Our team is looking for individuals who possess the following skills and qualifications:

• Excellent written and verbal communication, interpersonal, and leadership skills.
• Highly organized, results-oriented, flexible, and able to work under pressure.
• Fluency in English; secondary language preferred.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you have a passion for delivering exceptional customer service and meeting the needs of our guests, please apply today.

Serve as the first point of contact for esteemed guests in our luxury lounge, providing personalized attention and exceptional service throughout their stay.

This role involves responding efficiently to inquiries, processing check-ins and check-outs accurately, ensuring guest supplies and amenities are offered and replenished as per standards, and delivering outstanding food & beverage services in a professional manner.

• Welcome executive guests on arrival and assist them during their stay
• Process check-ins and check-outs accurately
• Ensure all guest supplies and amenities are offered and replenished as per standards
• Provide excellent Food & Beverage services in the Pearl Club Executive Lounge

Maintain knowledge of hotel services, VIP requests, and special events to enhance the guest experience.

To succeed in this role, you should possess:

• Previous front office experience in an ultra-luxury hotel or hospitality industry
• Familiarity with luxury food & beverage service sequences
• Calm, efficient, and organized approach
• Excellent personal presentation and communication skills
• A passion for delivering exceptional guest service

Prior experience in an executive lounge within a hotel environment and multilingual abilities would be advantageous.

As a member of our team, you will enjoy:

• A competitive starting salary and holiday entitlement
• Discounted hotel room rates worldwide through The Hilton Club
• Access to exclusive discounts on Hilton products and services

We offer a unique opportunity to work in extraordinary destinations around the globe and enjoy a singular experience.

We operate numerous landmark hotels globally, with new properties under construction. Our world-class spas and gorgeous golf destinations provide unparalleled experiences for our guests.

We are looking for a skilled Front Desk Officer to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, handling room reservations and check-in/check-out procedures, and ensuring the smooth operation of our hotel.

• Guest Service: Assist guests with their needs, answer inquiries, and resolve any issues that may arise during their stay.
• Room Management: Ensure accurate and efficient room allocation, manage room inventory, and handle guest requests in a timely manner.
• Front Desk Operations: Handle all aspects of front desk operations, including check-in/check-out procedures, payment processing, and responding to guest inquiries.
• Team Collaboration: Work closely with other departments, such as housekeeping, maintenance, and food and beverage, to ensure seamless communication and efficient service delivery.

• Education: Bachelor's degree in Hospitality or related field.
• Experience: Minimum 1 year of experience in a similar role.
• Skills: Excellent communication and interpersonal skills, strong problem-solving abilities, and proficiency in hotel management software.

We offer a competitive salary, opportunities for career growth and development, and a dynamic work environment.