189 Guest Service Representative jobs in the United Arab Emirates

We are currently looking for dynamic, self motivated Front Office professionals who want to move their careers forward.

• Provide prompt, courteous and efficient service to all guests, achieving a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known, and escorted to their room to make them feel expected and welcomed
• Conduct in‑room and hotel familiarization and assist guests with hotel activity enquiries/requests
• Maintain up‑to‑date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and allied information to respond to guest queries
• Maintain awareness of rate levels to be sold on a daily basis and occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check‑in to check‑out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Overview

Mandarin Oriental Downtown, Dubai is looking for a Front Desk Agent to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

Based at the Mandarin Oriental Downtown, Dubai within the Front Office Department in Dubai, the Front Desk Agent is responsible to meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. Front Desk Agent reports to Duty Manager.

• Welcome, check in/out, and escort guests while handling preferences, invoices, and correspondence with attention to detail and service standards.
• Manage cash handling duties responsibly, including drawer balancing, voucher preparation, and coordination with Accounting and Night Duty Manager.
• Deliver prompt and courteous service throughout the guest journey, collaborating with departments like Concierge, Housekeeping, and Reservations.
• Maintain thorough knowledge of hotel products and services to tailor offerings to guest needs and communicate unique features effectively.
• Foster a positive and collaborative work environment, actively participate in meetings, and serve as a role model of service excellence and integrity.
• Ensure guest satisfaction by engaging warmly, resolving complaints where possible, and creating memorable experiences aligned with MOHG standards.

• Senior school qualification with at least 2 years’ experience in a 5-star hotel environment, including 1 year in Front Office; pre-opening and Middle East experience are advantages.
• Proficient in Microsoft Office, PSMS, and other Front Office systems.
• Communicates effectively in English; additional language skills in Arabic or others are preferred.
• Demonstrates strong customer service skills with a keen understanding of guest needs and expectations.
• Possesses excellent interpersonal, communication, and organizational skills, capable of multitasking in a fast-paced setting.
• Physically able to stand for long periods and work flexible shifts, including evenings, weekends, and holidays based on business needs.

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

We’re Fans. Are you?

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Front Desk Manager you are responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end of the day procedures and subsequent reports are completed in an accurate and efficient manner whereby your role will include key responsibilities such as:

• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
• Ensure maximum room revenue through up‑selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods
• Actively involve in promoting and selling companies loyalty program, Food & Beverage events / in house facilities and hotel / company partners
• Ensure that all accounting and auditing practices are in line with company policies, governmental requirements and check audits and registration cards before sending them to accounts
• Lead and coach the team towards achieving highest level of exceptional guest service and colleague satisfaction results through the application of all corporate and property standards and policies

As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.

Key Job Responsibilities:

• Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
• Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
• Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
• Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
• Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
• Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
• Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
• Safeguard guest privacy by refraining from disclosing any guest details.
• Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.

Overview

Job Description - Front Desk Supervisor (HOT0BWQY)

Front Desk Supervisor ( Job Number: HOT0BWQY)

Hilton Garden Inn Ras Al Khaimah Ben Dhar Street Ras Al Khaimah TBD

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

Please complete the form below to apply for a position with us.

Tashkeel is seeking a proactive and organized individual to manage the daily operations of the reception area and serve as the first point of contact for visitors, members, and partners. This role is central to ensuring a welcoming and efficient front-of-house experience while supporting the smooth delivery of Tashkeel’s programmes and services.

The responsibilities include managing workshop registrations, responding to exhibition and membership inquiries, and assisting with retail sales and calls. The role also provides administrative support to management and members, maintaining accurate records for memberships, workshops, and art supplies.

A key aspect of this position is overseeing the art supplies and merchandise stores through effective inventory management systems to ensure stock accuracy and operational efficiency.

The successful candidate will demonstrate strong interpersonal skills, attention to detail, and a commitment to excellent service. Additional tasks may be assigned as required by the General Manager.

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia . This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

As Front Desk Manager , you will lead the front desk operations with a focus on delivering exceptional guest service, smooth daily operations, and high team engagement. You will be responsible for managing the guest arrival and departure process, ensuring service excellence, and cultivating a team culture of warmth, professionalism, and precision.

• Oversee and manage daily front desk operations including check-ins, check-outs, room assignments, and guest inquiries.

• Lead, mentor, and supervise the front desk team, ensuring consistent delivery of personalized and luxury guest experiences.

• Monitor guest feedback, respond to service issues, and ensure swift and effective service recovery.

• Coordinate closely with Guest Relations, Concierge, Bell Services, Housekeeping, and Reservations to deliver a seamless stay.

• Ensure accurate handling of guest billing, room charges, and cashiering procedures.

• Assist with scheduling, payroll, team performance evaluations, and coaching.

• Maintain detailed shift handovers and ensure all guest preferences and special requests are actioned.

• Support pre-opening tasks including team recruitment, system setup (Opera Cloud), and SOP implementation.

• Act as Manager on Duty when required and handle any escalated guest or operational concerns.

• Minimum 4–6 years of front office experience in a luxury hotel environment, with at least 2 years in a supervisory or assistant manager role.

• Pre-opening experience is a strong advantage.

• Proficient in Opera Cloud and familiar with guest profiling and CRM systems.

• Strong leadership and communication skills.

• High attention to detail, guest-centric mindset, and problem-solving abilities.

• Fluent in English; additional languages are a plus.

· Receive, direct and communicate telephone messages and fax messages

· Meet and greet guests and guide them to respective cabins and conference rooms

· Monitor the pick-up and deliver the mail

· Sort and distribute post

· Arrange courier

· Maintain the general filing system and file all correspondence

· Assist in the planning and preparation of meetings, conferences, and conference telephone calls

· Maintain an adequate inventory of office supplies

· Respond to public inquiries

· Provide secretarial support & coordinate with HR for interviews and meetings

· Provide administrative services for Human Resources and other departments that may require your support.

Duties (Accountability)

· Employee Monthly Timesheet monitoring

· Coordinate with the production department and submit production reports with the efficiency of machines and employees

Qualifications:

• Education: Bachelors degree and/or Diploma

• Experience: At least 2 years relevant experience in a similar role or administrative support

• Skills and Competency:

Ø Strong computer skills with working knowledge of Microsoft Office (Word, PowerPoint, Excel & Outlook) required.

Ø Must enjoy learning new systems and be tech-savvy.

Ø Strong customer service mentality and ability to interface and work effectively with all levels of internal and external guests while maintaining a professional demeanor.

Ø Great organization skills and attention to detail with an ability to maintain a high degree of accuracy.

Ø Prior front office/reception experience handling incoming calls utilizing a multi-line phone system preferred.

Ø Demonstrated record and strong commitment to excellent attendance and punctuality.

Ø Ability to graciously and calmly handle difficult or irate customers, demonstrating concern for their issues while assisting or redirecting as appropriate.

Ø Demonstrated ability to deal with sensitive issues and information and maintain confidentiality.

Ø Must have a positive, enthusiastic attitude, strong sense of accountability/work ethic, and enjoy solving challenges.

Job Summary: We are looking for a friendly and professional receptionist to join our team. The ideal candidate will be the first point of contact for visitors and callers, providing exceptional customer service while ensuring smooth day-to-day operations at the front desk. The receptionist will be responsible for managing phone calls, scheduling appointments, handling inquiries, and performing administrative tasks.

Key Responsibilities:

1. Greet and welcome visitors in a friendly and professional manner.
2. Answer, screen, and direct incoming phone calls.
3. Manage the front desk area to ensure it is neat, organized, and welcoming at all times.
4. Schedule and coordinate appointments, meetings, and conference room bookings.
5. Respond to inquiries, provide information, and assist visitors or clients as needed.
6. Maintain and update office records, filing systems, and databases.
7. Handle incoming and outgoing mail and packages.
8. Ensure office supplies are stocked and ordered as needed.
9. Assist with basic administrative tasks such as data entry, photocopying, and faxing.
10. Monitor and manage the office’s security system, ensuring proper sign-in procedures for visitors.
11. Support other departments and team members with administrative duties as required.

Requirements:

1. High school diploma or equivalent (additional certification in office administration is a plus).
2. Proven experience as a receptionist, front desk representative, or similar role.
3. Excellent communication and interpersonal skills.
4. Professional appearance and demeanor.
5. Strong organizational skills with attention to detail.
6. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
7. Ability to handle multiple tasks and work in a fast-paced environment.
8. Positive attitude and customer-oriented approach.

Preferred Skills:

1. Experience with office management software (e.g., scheduling tools, CRM systems).
2. Knowledge of basic office procedures and equipment.