2 276 Guest Service Representative jobs in the United Arab Emirates

Our Story

HyperSpace is a Dubai/Riyadh based future forward entertainment company, building a new format of location based entertainment linking physical and digital experience and customer engagement. Our parks sit at the convergence of social media arena and real world video game, engaging our audience meaningfully through an IRL physical experience and through digital engagement and gameplay post-visit. Our parks are powered by tokens and digital assets, and run on a game economy mirroring AAA gaming environments, and are purpose built for a new generation of content creators and players.

To date we have opened up our entertainment attractions - AYA - a 40,000sq-ft digital immersive experience park located in Dubai, which is seeing an average of 2,000 visitors a day and House of Hype Riyadh - a 60,000sq-ft at Riyadh Boulevard and House of Hype - a 100,000sq-ft at Dubai Mall.

Are you a UAE National with a passion for delivering exceptional Guest Experience? We're looking for enthusiastic individuals to join our team and make a meaningful impact

About You:

• Strong communication skills, customer-centric mindset, and a dedication to creating memorable experiences.
• Emirati nationals with UAE family book only
   are encouraged to apply.
• Excellent communication skills in both English and Arabic.
• A passion for providing exceptional customer service.
• Previous experience in hospitality or customer service is a plus but not mandatory.

The behaviors we value:

• Great Humans make Great History - Deliver Awesome, Win Together, Trust in Teamwork
• Future Forward - Be bold, Be decisive, Think ahead. Technology is not an idea, it is a tool.
• Faster = Stronger - Momentum makes Monuments. Learn fast, Measure and Act Accordingly

Our commitment

At Hyperspace, we are committed to creating an inclusive and representative environment,

because we know that different experiences, perspectives and backgrounds make for a better

workplace. We celebrate differences and promote a culture where you can bring your full self to

work. We promise to give you the same opportunities as everyone else and we won't

discriminate against you at any point in the process. This includes how we source talent, our

interview process, our conditions of employment and feedback.

Why Join Us?
 Be part of a dynamic team with growth opportunities, ongoing training, and a supportive work environment.

• If you or someone you know is interested, please reach out—we'd love to connect

The primary objective of the Guest Service Representative is to provide exceptional guest experiences by supporting housekeeping operations with a focus on efficiency, timeliness, and high operating standards.

• Maintain consistent hotel brand standards in housekeeping areas.
• Monitor and uphold high standards of appearance, performance, and teamwork among housekeeping team members.
• Provide excellent guest service, including handling special requests and ensuring guest preferences are met.
• Manage daily operations, including controlling master keys, uniform and linen handling, and coordinating laundry services.
• Process guest clothing releases, manage lost and found items, and maintain accurate records.
• Closely monitor and prepare monthly laundry expenses reports.

• Strategic planning and organizational skills.
• Effective communication and interpersonal skills.
• Previous experience in laundry and housekeeping.
• Proficiency in computer programs, including Microsoft Office.
• Commitment to delivering exceptional customer service and maintaining high cleanliness standards.

• Ability to work effectively in a team environment.
• Attention to detail and positive attitude.

Hilton is a leading global hospitality company dedicated to providing exceptional guest experiences across its brands. Our vision is to fill the earth with the light and warmth of hospitality.

Job Opportunity

A Reservations Agent is a key professional responsible for handling guest inquiries and reservations in a hotel setting.

The ideal candidate will possess excellent communication skills, the ability to multitask, and a strong passion for delivering exceptional customer service.

Responsibilities:

• Converting guest inquiries into booked reservations efficiently
• Responding promptly to sales inquiries to develop potential sales leads
• Identifying opportunities to upsell or cross-sell services
• Providing personalized support to guests throughout their stay

Requirements:

• Strong telephone etiquette and communication skills
• Excellent organizational and administrative abilities
• Intermediate computer proficiency
• Ability to work effectively in a fast-paced environment

Hilton Overview:

Hilton is a leading global hospitality company with a rich history of providing exceptional guest experiences across its global portfolio.

Deliver exceptional customer service as a key representative for our hotel.

This role is ideal for individuals who possess strong communication skills, particularly on the phone. You will be responsible for answering and delivering messages, enquiries and emergencies to guests in a timely and efficient manner.

• Achieve positive outcomes from guest queries by demonstrating knowledge of hotel facilities and services
• Deliver all messages correctly and promptly to both guests and management
• E nsure all wake up calls take place at the correct time
• Promote hotel offerings to guests when appropriate
• Handle emergency calls immediately and provide comprehensive and accurate information

This role requires a commitment to delivering exceptional customer service and working effectively within a team environment.

To succeed in this role you will need:

• Strong communication skills, particularly on the phone
• Able to work independently and as part of a team
• Demonstrated ability to handle multiple tasks and priorities simultaneously
• Familiarity with hotel facilities and services

Job Title: Guest Service Representative

We are seeking a highly skilled Guest Service Representative to join our team. As a Reservation Agent, you will be the first point of contact for our guests and play a vital role in delivering exceptional customer service.

• Contact Guests: Answer calls with clear speech and a pleasant voice, handling room reservation requests according to hotel standards and procedures.
• Sales Skills: Enhance guest loyalty by providing a distinctive service through effective communication and sales skills.
• VIP Recognition: Recognize VIP guests and apply concerned policies.
• Commercial Relationships: Maintain good commercial relationships with bookers, ensuring seamless interactions.
• Promotions: Promote Accor loyalty programs and hotel promotions.
• Guest Complaints: Manage guest complaints professionally, resolving them to guest satisfaction and recording them.
• Supervisor Assistance: Call supervisors or managers for advice in serious cases or if approval is required.
• Telephone Etiquette: Use telephone etiquettes according to Sofitel standards.
• Room Knowledge: Have perfect knowledge of room types and rate structure.
• Booking Accuracy: Ensure accuracy of all booking information entered in the PMS.
• Hotel Products: Have perfect knowledge of hotel products.
• Administrative Tasks: Fulfill administrative tasks and filing.
• Communication System: Properly use and maintain the reservation communication system (telephone, fax, e-mail).
• Emergency Procedures: Be aware of and follow emergency and security procedures.
• Respect key handling procedures.
• Respect schedules, terms and deadlines as agreed with Management.
• Attend daily line up briefing with reservations team.
• Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within job capability as assigned.

• Clear speech and a pleasant voice.
• Familiarity with hotel standards and procedures.
• Ability to enhance guest loyalty through effective communication and sales skills.
• Ability to manage guest complaints professionally.
• Ability to work effectively in a team environment.

• Opportunity to learn and grow within the company.
• Competitive compensation package.
• Collaborative and dynamic team environment.

• We are a culturally diverse and inclusive organization.

This is a Hospitality-based position focused on delivering exceptional service

As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests from their arrival until their departure. You will be the first point of contact for guests, helping with check-in and check-out procedures, answering inquiries, and making sure that guests are happy with their stay.

• Experience in a customer service or hospitality role is a PLUS.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to handle difficult situations with professionalism and empathy.
• Detail-oriented with strong organizational skills.
• Knowledge of hotel reservation systems and basic computer skills.
• Ability to work well under pressure and in a fast-paced environment.
• Flexible to work varying shifts, including weekends and holidays.

The Reservation Agent role is a pivotal position within our organization, requiring strong communication and interpersonal skills to handle incoming calls and inquiries with professionalism and efficiency.

Key responsibilities include utilizing company-approved greeting scripts, processing reservations accurately in the property management system, and providing excellent customer service. The successful candidate will have previous experience in the hospitality industry and proficiency in using reservation software and booking systems.

• Excellent communication and customer service skills
• Strong interpersonal skills and ability to handle guest inquiries and complaints professionally
• Previous experience in the hospitality industry preferred

This role offers an opportunity for professional growth and development, as well as collaboration with other hotel departments to increase revenue and enhance the guest experience.

• Familiarity with Opera Microsoft Office and other relevant software applications
• Effective time management skills and attention to detail

Front Desk Agent

We are seeking a skilled professional to deliver exceptional service and ensure a seamless guest experience as our Front Desk Agent.

• Skill Requirements:
  • Proven track record of delivering legendary service inspired by Asian heritage
  • Ability to thrive in a team-oriented environment, demonstrating integrity and respect while acting responsibly
  • Knowledge of hotel products and services to tailor offerings to guest needs
  • Excellent communication and interpersonal skills
  • Strong attention to detail and ability to manage cash handling duties responsibly

Benefits:
A rewarding opportunity to be part of a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

About the Role:
This is an exciting chance to join a dynamic team nestled in the heart of Dubai, offering unparalleled views of the skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea.

Responsibilities:
Welcome guests, check them in/out, and escort them while handling preferences, invoices, and correspondence with attention to detail and service standards. Manage cash handling duties responsibly, including drawer balancing, voucher preparation, and coordination with Accounting and Night Duty Manager.

We are seeking a highly skilled Guest Service Agent to join our Front Office team.

Key Responsibilities:

• Greet guests warmly and assist with check-in/check-out procedures
• Handle guest inquiries, requests, and concerns promptly and professionally
• Provide information about hotel facilities, services, and local attractions
• Process reservations, cancellations, and modifications accurately and efficiently
• Maintain accurate records of guest accounts and payments
• Coordinate with other hotel departments to ensure seamless guest experiences
• Handle cash and credit card transactions in accordance with hotel policies
• Uphold high standards of cleanliness and organization at the front desk area

Requirements:

• Previous experience in a front office or guest service role, preferably in the hospitality industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a proactive approach to guest service
• Ability to multitask and prioritize tasks effectively in a fast-paced environment
• Knowledge of hotel reservation systems and basic computer skills
• Fluency in English is required; proficiency in Russian is a plus
• Must be eligible to work in Abu Dhabi, UAE