180 Guest Service Supervisor jobs in the United Arab Emirates

Overview

Job Description - Front Desk Supervisor (HOT0BWQY)

Front Desk Supervisor ( Job Number: HOT0BWQY)

Hilton Garden Inn Ras Al Khaimah Ben Dhar Street Ras Al Khaimah TBD

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

We are seeking an experienced and professional Front Desk Supervisor to lead front desk operations at a prestigious luxury hotel in Jumeirah, Dubai. The ideal candidate will be a natural leader, organized, and customer-focused, with the ability to manage a team and handle daily operational challenges smoothly

Responsibilities:

• Supervise and support front desk staff to maintain high service standards
• Manage guest/client check-ins and check-outs efficiently
• Handle customer inquiries, requests, and complaints professionally
• Maintain accurate records and reports related to front desk activities
• Coordinate with other departments to ensure smooth operations
• Train new front desk employees and conduct performance evaluations
• Ensure compliance with company policies and safety standards

Requirements:

• Proven experience as a Front Desk Supervisor
• Excellent communication, leadership, and organizational skills
• Strong problem-solving abilities and keen attention to detail
• Proficiency with front desk management software and MS Office
• Professional appearance with a well-groomed and presentable look
• Flexibility to work various shifts, including weekends and holidays
  

Salary and benefits:

Salary: AED2,500-2,700 plus service charge
Free accommodation
Duty meals
Visa and medical insurance
Work in one of Jumeirah's most prestigious luxury hotels

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 800+ properties and employ a dedicated team of over 300+ professionals.

We are  looking for a highly motivated and experienced English and Arabic speaker UAE National as a Front Desk Receptionist  cum Admin  with a valid UAE Driving License to join our newly established Fujairah branch  (located in Sharm neighborhood, Fujairah).

Note: Our office is situated in the Sharm area of Fujairah. The ideal candidate must possess the ability to commute to and from the office using their own personal vehicle. 

Responsibilities

• Welcome guests with a warm and friendly demeanor, ensuring a positive first impression. 

• Handle guest inquiries, requests, and complaints promptly and professionally.

• Process reservations over the phone, via email, or in-person.

• Ensure that all reservations have accurate and detailed information.

• Provide accurate information about our properties, amenities, and local attractions.

• Assist with general administrative tasks, such as answering phone calls, office supplies procurement, etc.

• Prepare daily schedule and coordinate with Housekeeping and maintenance teams for daily operations.

• Coordinate with operations team to ensure guest satisfaction.

• Other additional admin task assigned by the supervisor.

Benefits

• Competitive Salary Package;

• Medical Insurance Plan;

• Annual Air Ticket Allowance;

• A great working environment;

• Company-provided laptop and SIM card;

• Comprehensive training and support;

• Opportunities for professional development and growth within the company.

The candidate will be responsible for:

1. Serving as the primary point of contact for the customers and all internal Galaxy offices.
2. Relationship management with customers and developing an understanding of their business needs.
3. Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.
4. Proactively tracking the shipments and notifying the customers whenever required.
5. Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.
6. Resolving customer issues by engaging suitable stakeholders.
7. Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.
8. Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.

Job Type: Full Time

Job Location: Dubai

Basic required skills:

• Excellent communication and interpersonal skills.
• Fluent in Hindi and English (oral and written).
• Computer literate.
• Familiar with MS Office tools.
• Familiar with international logistics and freight forwarding (ocean/air & import/export).

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Career Level : Junior Level

Salary : 3000

Industry : Customer Service

Last Date : February 28, 2025

Location : Dubai

Customer Service Representative

We are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply!

• Assist customers with inquiries, complaints, and service requests.
• Provide information about products and services.
• Handle phone calls, emails, and live chat support.
• Process orders, returns, and exchanges efficiently.
• Maintain customer records and update databases.
• Resolve customer issues with a positive and problem-solving approach.
• Ensure high levels of customer satisfaction.

• Previous experience in customer service is a plus.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks and work under pressure.
• Good problem-solving and interpersonal skills.
• Proficiency in Microsoft Office and CRM systems is an advantage.
• Willingness to work flexible shifts, including weekends and holidays.

• Competitive salary and performance-based incentives.
• Career growth and professional development opportunities.
• Friendly and team-oriented work environment.

Overview

Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

• Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.

• Bachelor’s degree or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system