22 Hardware Repair jobs in the United Arab Emirates
Blade Repair Technician
Jet Aviation
Posted 8 days ago
Job Viewed
Job Description
Blade Repair Technician
Location:
Jebel Ali Freezone, AE
Flexible Work Arrangement: Onsite
Job Category: Aircraft Maintenance Repair & Overhaul (MRO)
Career Level: Technicians / Crew
Requisition Id: 4715
**Position Summary**
The **Blade Repair Technician** is accountable to complete tasks as assigned by the Workshop Supervisor / Production Manager
**Main Responsibilities**
Quality, Safety and Environment
1. Ensure work performed on assigned rotor blades is conducted in compliance with company policies and procedures.
2. Actively participate in company OH & S program and company safety management system.
Commercial Management
1. Perform maintenance on components including but not limited to the repair of helicopter rotor blades to agreed timelines.
2. Ensure the workshop supervisor is advised of any spare's requirements in the correct timeframe to meet project deadlines.
3. Record work performed in work packs for assigned projects and ensure they are complete and reflect customer requirements.
4. Record daily hours and take action as directed to correct or prevent over-runs.
5. Inform the supervisor of any additional work requirements over and above what has been quoted in order to inform and gain customer approval
Sales and Customer Management
1. Provide regular feedback to the Workshop Supervisor or Production Manager on progress of planned maintenance.
2. Provide input into response to customer queries and complaints.
Regulatory and Compliance
Ensure maintenance performed on rotor blades is conducted in compliance with the Civil Aviation regulations.
**KEY CHALLENGES (& CRITICAL SUCCESS FACTORS):**
1. Actively support and participate in the RBIH Middle East/Jet Aviation Core Values and Safety, Security and Environment policies and procedures as detailed in the RBIH Middle East/Jet Aviation Governance and Polices Manual.
2. Component work packs are completed in compliance with regulatory, company and customer requirements.
3. Ensure maintenance performed on assigned rotor blades is carried out in compliance with company policies and procedures and Civil Aviation Regulations.
4. Identification of additional work requirements is accurate.
5. Provide input into customer queries and/or complaints.
**Minimum Requirements**
1. Working knowledge of sheet metal or composite repair procedures and Materials
2. Effective communication including written and verbal skills
3. Understanding of Aviation regulatory requirements for Aircraft maintenance
4. Computer Literate at basic level in Enterprise Resource Planning (ERP) Systems and Microsoft Outlook
5. Problem Solving ability
6. Attention to detail
7. Customer Focused
8. Results Focused
9. Proactive
10. Self-motivated
11. Team Player
**Physical Demands**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to use hands to finger, handle, or feel, reach with hands and talk or hear. The employee frequently is required to stand, walk or sit. The employee is occasionally required to climbs or balance, kneel, crouch or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds over their heads. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus
**Work Environment**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.
Location:
Jebel Ali Freezone, AE
Flexible Work Arrangement: Onsite
Job Category: Aircraft Maintenance Repair & Overhaul (MRO)
Career Level: Technicians / Crew
Requisition Id: 4715
**Position Summary**
The **Blade Repair Technician** is accountable to complete tasks as assigned by the Workshop Supervisor / Production Manager
**Main Responsibilities**
Quality, Safety and Environment
1. Ensure work performed on assigned rotor blades is conducted in compliance with company policies and procedures.
2. Actively participate in company OH & S program and company safety management system.
Commercial Management
1. Perform maintenance on components including but not limited to the repair of helicopter rotor blades to agreed timelines.
2. Ensure the workshop supervisor is advised of any spare's requirements in the correct timeframe to meet project deadlines.
3. Record work performed in work packs for assigned projects and ensure they are complete and reflect customer requirements.
4. Record daily hours and take action as directed to correct or prevent over-runs.
5. Inform the supervisor of any additional work requirements over and above what has been quoted in order to inform and gain customer approval
Sales and Customer Management
1. Provide regular feedback to the Workshop Supervisor or Production Manager on progress of planned maintenance.
2. Provide input into response to customer queries and complaints.
Regulatory and Compliance
Ensure maintenance performed on rotor blades is conducted in compliance with the Civil Aviation regulations.
**KEY CHALLENGES (& CRITICAL SUCCESS FACTORS):**
1. Actively support and participate in the RBIH Middle East/Jet Aviation Core Values and Safety, Security and Environment policies and procedures as detailed in the RBIH Middle East/Jet Aviation Governance and Polices Manual.
2. Component work packs are completed in compliance with regulatory, company and customer requirements.
3. Ensure maintenance performed on assigned rotor blades is carried out in compliance with company policies and procedures and Civil Aviation Regulations.
4. Identification of additional work requirements is accurate.
5. Provide input into customer queries and/or complaints.
**Minimum Requirements**
1. Working knowledge of sheet metal or composite repair procedures and Materials
2. Effective communication including written and verbal skills
3. Understanding of Aviation regulatory requirements for Aircraft maintenance
4. Computer Literate at basic level in Enterprise Resource Planning (ERP) Systems and Microsoft Outlook
5. Problem Solving ability
6. Attention to detail
7. Customer Focused
8. Results Focused
9. Proactive
10. Self-motivated
11. Team Player
**Physical Demands**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to use hands to finger, handle, or feel, reach with hands and talk or hear. The employee frequently is required to stand, walk or sit. The employee is occasionally required to climbs or balance, kneel, crouch or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds over their heads. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus
**Work Environment**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.
This advertiser has chosen not to accept applicants from your region.
0
CCTV CAMERA/DVR/NVR-Repair Technician
Sharjah, Sharjah
Astechglobal
Posted today
Job Viewed
Job Description
As a DVR Repair Technician you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.
Job Responsibilities- DVR and NVR assembling and maintenance.
- Capable of executing onsite repairs.
- Should have basic knowledge of electronic circuits and components.
- Attend & Analyze Complaints, take quick Actions to resolve Complaints.
- Able to travel in the region on requirement basis to provide demonstration and technical/repair support at customer's location.
- Reporting the daily activities to the service manager.
- Chip Level troubleshooting and circuit tracing in DVR / NVR motherboards / CCTV Camera's
- Repairing motherboard at L3/L4 level.
- Chip level repairing for DVR / NVR motherboards / CCTV Camera's
- Identify, Analysis & troubleshoot the issues.
- Signal Tracing, Schematic Reading, Debugging.
- Advanced Rework Skill for PTH & SMD Components Soldering.
This advertiser has chosen not to accept applicants from your region.
1
Repair & Maintainance Technician III - Completions
Abu Dhabi, Abu Dhabi
Weatherford
Posted 8 days ago
Job Viewed
Job Description
**Job Overview:**
The R&M Technician - Completions is responsible for the repair, maintenance, inspection, and refurbishment of Weatherford completions tools and equipment, including upper and lower completion systems, liner hangers, and related service tools. The role ensures that all equipment is serviced to the highest safety and quality standards before deployment to the field. Senior technicians may also supervise and mentor junior staff within the workshop.
**Responsibilities:**
Perform disassembly, cleaning, inspection, repair, testing, and reassembly of completions equipment.
Maintain and service upper/lower completions tools, liner hangers, packers, and related accessories per technical manuals and procedures.
Ensure all work is performed in compliance with HSE standards; complete JSAs and participate in toolbox talks.
Track and document work activities using work orders, checklists, and maintenance reports.
Operate lifting equipment, forklifts, and overhead cranes (with certification).
Prepare completions tools for shipment and receive inbound equipment.
Report equipment issues, troubleshoot faults, and escalate complex problems to supervisors.
Lead and mentor junior team members in senior roles, ensuring compliance with SOPs and workshop standards.
Support continuous improvement (LEAN/5S) initiatives for workshop efficiency.
Maintain a safe, clean, and organized work environment.
**Skills:**
Strong mechanical aptitude with hands-on experience in completions tools.
Proficiency in repair and maintenance of liner hanger systems, packers, and completions service tools.
Ability to interpret technical drawings, manuals, and maintenance instructions.
Time management and quality control skills.
Critical thinking and problem-solving abilities in technical troubleshooting.
Familiarity with pressure testing, NDT/NDE, and workshop safety protocols.
Effective communication and teamwork skills.
Basic computer literacy for documentation and reporting.
Physical stamina to perform demanding workshop activities.
**Qualifications:**
High School Diploma or equivalent (technical certification preferred).
4-6+ years of experience in Oil & Gas workshop environments.
Hands-on experience with completions equipment (upper/lower completions, liner hangers, packers) is required.
Forklift/crane certification (preferred for relevant tasks).
Basic computer and math skills.
Knowledge of HSE and quality management systems in workshop operations.
Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.
When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.
Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
The R&M Technician - Completions is responsible for the repair, maintenance, inspection, and refurbishment of Weatherford completions tools and equipment, including upper and lower completion systems, liner hangers, and related service tools. The role ensures that all equipment is serviced to the highest safety and quality standards before deployment to the field. Senior technicians may also supervise and mentor junior staff within the workshop.
**Responsibilities:**
Perform disassembly, cleaning, inspection, repair, testing, and reassembly of completions equipment.
Maintain and service upper/lower completions tools, liner hangers, packers, and related accessories per technical manuals and procedures.
Ensure all work is performed in compliance with HSE standards; complete JSAs and participate in toolbox talks.
Track and document work activities using work orders, checklists, and maintenance reports.
Operate lifting equipment, forklifts, and overhead cranes (with certification).
Prepare completions tools for shipment and receive inbound equipment.
Report equipment issues, troubleshoot faults, and escalate complex problems to supervisors.
Lead and mentor junior team members in senior roles, ensuring compliance with SOPs and workshop standards.
Support continuous improvement (LEAN/5S) initiatives for workshop efficiency.
Maintain a safe, clean, and organized work environment.
**Skills:**
Strong mechanical aptitude with hands-on experience in completions tools.
Proficiency in repair and maintenance of liner hanger systems, packers, and completions service tools.
Ability to interpret technical drawings, manuals, and maintenance instructions.
Time management and quality control skills.
Critical thinking and problem-solving abilities in technical troubleshooting.
Familiarity with pressure testing, NDT/NDE, and workshop safety protocols.
Effective communication and teamwork skills.
Basic computer literacy for documentation and reporting.
Physical stamina to perform demanding workshop activities.
**Qualifications:**
High School Diploma or equivalent (technical certification preferred).
4-6+ years of experience in Oil & Gas workshop environments.
Hands-on experience with completions equipment (upper/lower completions, liner hangers, packers) is required.
Forklift/crane certification (preferred for relevant tasks).
Basic computer and math skills.
Knowledge of HSE and quality management systems in workshop operations.
Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.
When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.
Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
This advertiser has chosen not to accept applicants from your region.
2
Repair and Maintenance Technician - TRS
Abu Dhabi, Abu Dhabi
Weatherford
Posted 8 days ago
Job Viewed
Job Description
**Job Overview**
The Repair and Maintenance Technician (hydraulic) role undertakes hands-on tasks and utilizes Weatherford's facilities, equipment, machinery, and systems. The role applies techniques and practices to complete the scope of tasks covering inspection, repair, and maintenance of field tools, preparing them for their next assignment. Tasks will span the entire process from receiving the tools, dismantling, repairing, and refurbishing using technical manuals, procedures, and technical work instructions. While this is a generic job description covering the different levels of the R&M Technician position, all aspects of the roles and responsibilities are relevant. More senior roles lead and oversee tasks carried out by other R&M employees.
**Responsibilities:**
+ Participates in all daily operations & safety meetings, toolbox, Job Hazard Analysis (JHA) and reports any issues promptly using the appropriate tools
+ Maintains equipment, facilities, and work area in a presentable and safe working condition
+ Repairs machines, equipment, or structures, using tools such as hammers, hoists, cranes, drills, wrenches, or equipment such as precision measuring instruments or electrical or electronic testing devices
+ Follows maintenance processes & procedures to undertake the following: unloading, disassembly, cleaning, pressure testing, visual checking, painting, assembly, loading, and storage of tools, completing all necessary documentation as required against their level of training & competence
+ Responsible for being familiar with the Company's Quality policies and takes an active role in the compliance and improvement of Weatherford's Management System
+ Maintains service quality as immediate priorities when working across all areas of the business and continually seeks areas for improvement
**Skills**
+ Working with hazardous materials, radioactive elements & explosives. Awareness of NDT, NDE and ATEX policies & principles
+ More senior roles require the ability to diagnose issues and problems with tools/equipment
+ Perform maintenance, repair, troubleshooting, monitoring of equipment
+ Critical thinking, active learning & listening, complex problem solving
+ Quality Control Analysis to ensure product meets required standards
+ Capable to meet the physical demands that the role requires
+ Information & task ordering & ability to identify when a problem may occur and where possible to understand solution
+ Ability to react effectively and efficiently in operating tools and machinery
+ Ability to imagine how tools and products will look when preparing for assembly, repair or modifications
**Qualifications**
+ 5+ years of experience in Repair and Maintenance with experience in hydraulic mechanic in electronics and electrical background maintenance equipment.
+ Diploma
+ Basic knowledge of computer.
Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.
When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.
Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
The Repair and Maintenance Technician (hydraulic) role undertakes hands-on tasks and utilizes Weatherford's facilities, equipment, machinery, and systems. The role applies techniques and practices to complete the scope of tasks covering inspection, repair, and maintenance of field tools, preparing them for their next assignment. Tasks will span the entire process from receiving the tools, dismantling, repairing, and refurbishing using technical manuals, procedures, and technical work instructions. While this is a generic job description covering the different levels of the R&M Technician position, all aspects of the roles and responsibilities are relevant. More senior roles lead and oversee tasks carried out by other R&M employees.
**Responsibilities:**
+ Participates in all daily operations & safety meetings, toolbox, Job Hazard Analysis (JHA) and reports any issues promptly using the appropriate tools
+ Maintains equipment, facilities, and work area in a presentable and safe working condition
+ Repairs machines, equipment, or structures, using tools such as hammers, hoists, cranes, drills, wrenches, or equipment such as precision measuring instruments or electrical or electronic testing devices
+ Follows maintenance processes & procedures to undertake the following: unloading, disassembly, cleaning, pressure testing, visual checking, painting, assembly, loading, and storage of tools, completing all necessary documentation as required against their level of training & competence
+ Responsible for being familiar with the Company's Quality policies and takes an active role in the compliance and improvement of Weatherford's Management System
+ Maintains service quality as immediate priorities when working across all areas of the business and continually seeks areas for improvement
**Skills**
+ Working with hazardous materials, radioactive elements & explosives. Awareness of NDT, NDE and ATEX policies & principles
+ More senior roles require the ability to diagnose issues and problems with tools/equipment
+ Perform maintenance, repair, troubleshooting, monitoring of equipment
+ Critical thinking, active learning & listening, complex problem solving
+ Quality Control Analysis to ensure product meets required standards
+ Capable to meet the physical demands that the role requires
+ Information & task ordering & ability to identify when a problem may occur and where possible to understand solution
+ Ability to react effectively and efficiently in operating tools and machinery
+ Ability to imagine how tools and products will look when preparing for assembly, repair or modifications
**Qualifications**
+ 5+ years of experience in Repair and Maintenance with experience in hydraulic mechanic in electronics and electrical background maintenance equipment.
+ Diploma
+ Basic knowledge of computer.
Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.
When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.
Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Engineer
Dubai, Dubai
Botpress, Inc.
Posted today
Job Viewed
Job Description
Overview
Help bring AI agents to companies worldwide.
Over the next decade, autonomous agents will redefine how we work. Botpress allows companies to build and deploy advanced AI agents that move beyond conversation into real business logic. Our product works today and at scale, across industries, regions, and limitless use cases. As the 3rd fastest-growing B2B AI start-up worldwide, we’re at the forefront of the AI revolution, providing the most widely-used platform for sophisticated AI agents. The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product-led, capital-efficient, and highly focused. If you want to build foundational technology for one of the most meaningful platform shifts in software, we’re looking for top talent to join us.
Key Highlights:
- Over 1 million AI agents and chatbots deployed
- 700,000+ platform users
- Trusted by 35% of Fortune 500 companies
- 7 years of expertise in AI solutions
We’re looking for a Technical Support Engineer who thrives on solving problems and helping users succeed. You’ll work directly with customers to troubleshoot technical issues, answer product questions, and make sure they’re getting real value from the platform.
This role is a great fit for someone who loves technology, communicates clearly, and can think on their feet. It’s more than a simple support role — you’ll be part of shaping how users experience and succeed with AI automation.
What defines you- Passionate about tech: you understand APIs, integrations, and know how to solve technical problems; development experience is a plus.
- Excellent communicator: you enjoy helping others and explaining technical concepts clearly.
- Resourceful and inventive: you like tackling challenges and finding effective solutions.
- Autonomous and proactive: you take initiative and are always looking for ways to improve things.
- Curious and eager to learn: AI fascinates you, and you’re excited to work with innovative technologies.
- Investigate and troubleshoot technical issues reported by customers.
- Communicate clearly and effectively with users through chat, email, and video calls.
- Reproduce bugs, document findings, and escalate when necessary.
- Collaborate with engineering to surface recurring issues and suggest improvements.
- Help maintain internal knowledge bases and contribute to external documentation.
- Provide guidance on best practices, implementation details, and product usage.
- Participate in team processes for support triage, handoffs, and follow-ups.
- Continuously look for ways to improve the support experience and reduce friction for users.
- Strong technical troubleshooting skills and familiarity with modern web technologies.
- Comfortable reading and understanding TypeScript, Node.js, Javascript, and React.
- Clear and empathetic communicator.
- Able to stay calm and think critically when working through complex problems.
- Experience working with APIs, logs, and cloud-based tools.
- Knowledge or exposure to AI/LLMs (Large Language Models) and their applications.
- Good knowledge of English and French. Bonus: Comfortable working in Spanish, Portuguese, or another language in our target regions.
Botpress recently raised its $25 million Series B funding. As a fast-growing start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents. Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career. We operate mainly in-office, with a culture that values both technical rigor and shared ambition. You'll be on a team that's not just adapting to the AI revolution, but leading it. Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.
- Work at the forefront of AI-powered automation in a fast-growing start-up.
- Grow in a dynamic and stimulating environment.
- Competitive salary and flexible benefits to support your well-being.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Engineer
Dubai, Dubai
Intertec Systems
Posted today
Job Viewed
Job Description
- 3-5 years of experience in a Systems Administrator / Engineer role.
- Experience in Microsoft Active Directory.
- Experience in the Azure components & APIs.
- Working knowledge of Operating Systems (Windows and Linux).
- Knowledge of databases (SQL Server and MySQL)
- Knowledge of relevant web services, mail, backup, and application monitoring
- Good knowledge of networking fundamentals
- Good knowledge of server hardware
- Good knowledge of application developments using Agile, and DevOps good practices
- Knowledge of Azure federation services is preferred.
- One or some of these would accreditations be advantageous: Implementing Microsoft Azure Infrastructure Solutions, Architecting Microsoft Azure Solutions, MSCE, CCNA.
Name
Current Location
Current CTC
Attach Resume (only in doc, docx or pdf format less than 1MB)
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This advertiser has chosen not to accept applicants from your region.
5
Technical Support- HVAC
Dubai, Dubai
TGC Middle East
Posted today
Job Viewed
Job Description
The Role
Key Responsibilities: • Analyze and process incoming enquires for HVAC products. • Provide technical support to sales engineers, customers and associates locally for project approvals and order confirmation. • Provide product technical training to new joiners or anyone/team as required and directed by management. • Prepare pre-qualification documents such as submittals, compliance statement alongside quotations, • Create and maintain pricing and costing measurements/analysis for decision making process. • Create product catalogues and codes, sample boxes for new product range and update existing ones. • Prepare technical and commercial offers based on customers request using ERP software
Requirements
• Experience: 1 to 2 years • Qualification: Bachelor’s Engineering Degree holder • Technical Skills: 1-Strong understanding of HVAC systems, components, and applications. 2-Proficiency in ERP systems (SAP, Oracle, or similar), and MS Office Suite (Excel, Word, PowerPoint). 3-Ability to prepare technical and commercial documents with attention to detail.
About the company
TGC Consulting is a Human Resources Solutions provider based in Dubai, UAE. We provide Recruitment & HR Outsourcing services to organizations services tailored to meet the needs of organizations across various industries across the Middle East. At TGC Consulting, we are more than just a Recruitment company we are your strategic partner in talent management. Our team comprises industry experts who are passionate about aligning exceptional talent with organizational needs. Our Services include Executive Search - Permanent Recruitment / Emiratisation & Saudization. Staffing & Outsourcing- Contract Staffing & RPO
Key Responsibilities: • Analyze and process incoming enquires for HVAC products. • Provide technical support to sales engineers, customers and associates locally for project approvals and order confirmation. • Provide product technical training to new joiners or anyone/team as required and directed by management. • Prepare pre-qualification documents such as submittals, compliance statement alongside quotations, • Create and maintain pricing and costing measurements/analysis for decision making process. • Create product catalogues and codes, sample boxes for new product range and update existing ones. • Prepare technical and commercial offers based on customers request using ERP software
Requirements
• Experience: 1 to 2 years • Qualification: Bachelor’s Engineering Degree holder • Technical Skills: 1-Strong understanding of HVAC systems, components, and applications. 2-Proficiency in ERP systems (SAP, Oracle, or similar), and MS Office Suite (Excel, Word, PowerPoint). 3-Ability to prepare technical and commercial documents with attention to detail.
About the company
TGC Consulting is a Human Resources Solutions provider based in Dubai, UAE. We provide Recruitment & HR Outsourcing services to organizations services tailored to meet the needs of organizations across various industries across the Middle East. At TGC Consulting, we are more than just a Recruitment company we are your strategic partner in talent management. Our team comprises industry experts who are passionate about aligning exceptional talent with organizational needs. Our Services include Executive Search - Permanent Recruitment / Emiratisation & Saudization. Staffing & Outsourcing- Contract Staffing & RPO
This advertiser has chosen not to accept applicants from your region.
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6
Specialist - Technical Support Section
Abu Dhabi, Abu Dhabi
Abu Dhabi Accountability Authority
Posted today
Job Viewed
Job Description
Specialist - Technical Support Section
Date: Jan 11, 2025
Company: Abu Dhabi Accountability Authority
Job Objective
Provide technical support to all IT related end user software and hardware within Abu Dhabi Accountability Authority (ADAA) including but not limited to the help desk and system configuration, process alignment and implementation and practices to sustain system availability, efficiency, and performance of information systems.
Key Responsibilities/Duties
- Strategy and Planning
- Assist in the development, implementation, and update of the section related policy, procedures manual, delegation of authority, systems user manuals, and standard forms, and ensure alignment with ADAA’s overall policies and procedures.
- Assist in the development, implementation, and update of the section’s strategic, budget and procurement, and operational plans, ensuring alignment with the department and sector’s strategy and objectives, and ADAA’s mission and vision.
- Ensure to meet individual Key Performance Indicators (KPIs) to improve efficiency and effectiveness.
- Operations
- Provide technical support for technical challenges associated with software, applications and systems and provide recommendations and solutions to resolve the issues.
- Carry out preventive maintenance of end users technical devices and equipment regularly and upon request to ensure its operability to support IT requirements.
- Monitor and replace technical assets as and when required in accordance with ADAA’s applicable policies.
- Install operating systems, software and applications on devices and equipment and update them to ensure their sustainability.
- Analyze requests/reports received at the technical support platform, monitor the common requests/reports, prepare documentation, and recommend solutions to resolve the issues.
- Update and amend the module functionality to ensure that the ADAA applications systems are able to meet user information requirements on an ongoing basis and that modules continue to reflect business processes.
- Carry out testing of the technical configurations with a range of functionality, which meets users’ information requirements.
- Conduct pilot testing of the technical module configurations end user systems and devices to ensure that they provide the degree of functionality and reliability required by functional users.
- Maintain personal knowledge of technical developments configurations and setups from various systems to ensure that ADAA maintains capability to maintain systems and capitalize upon the opportunities presented by increased systems capability.
- Provide effective first line interface with users seeking IT support through receiving calls, emails and service desk tickets, record and track requests, incidents and complaints and ensure to keep callers end users updated on request status and progress.
- Identify internal end-user and external stakeholders’ requirements on technical support and information respectively and ensure to study their expectations and follow the designed framework for meeting these requirements.
- Conduct analysis of incident records and classify incidents, match against known errors and problems and assess related configuration details to provide ongoing support.
- Maintain logs for rapid and effective response/resolution for major or high and advise users of actions to be taken.
- Assist users on systems, products and services which are available to end users and provide information on updates, known errors, changes in availability, new facilities etc. to assist users in making more effective use of desk-top systems, products, and services e.g., self-help portals.
- Assist in coordinating external technical support where problems cannot be resolved in house, based on instructions from IT Director.
- Prepare instruction manuals and guides for easy reference by personnel and to ensure clarity on every step of the IT Help Desk process.
- Monitor documentation of the supported systems and software in an appropriate form and provide feedback on outdated documentation.
- Track and monitor IT Asset (hardware & software) to maintain inventory.
- Talent Management and Development
- Ensure completion of required trainings and certification programs in order to keep current with job requirements and ensure continuous performance improvements.
- Obtain timely performance review assessments for midyear and annual performance review and ensure to meet the set KPIs.
- Keep current with updated information relevant to the role to ensure standard performance level is achieved.
- Contribute to knowledge dissemination/sharing to build internal capabilities of the team and maximize their effective performance.
- Contribute to the development of UAE National employees in line with the objectives of the Authority and its Emiratization strategy.
- Corporate
- Ensure adherence and compliance with all ADAA corporate policies, procedures and guidelines (HR, IT, Procurement, Finance, Health and Safety, etc.).
- Prepare section’s related correspondence such as e-mails, memos, and letters to ensure professionalism, completeness and accuracy of information.
- Retain, document, preserve, and archive section’s related physical and electronic records in accordance with relevant policies and procedures.
- Respond to any section related queries and provide required support to relevant ADAA’s organizational units and employees as and when required.
- Utilize relevant technologies used within ADAA in order to optimize work efficiency.
- Demonstrate compliance with ADAA’s values, Code of Business Conduct and ethics at all times to support the establishment of a value driven culture within the Authority.
- Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
- Contribute to the preparation and submission of timely and accurate statements and reports to meet department requirements, and quality standards.
- Co-operate in the implementation of the relevant health and safety legislation, policies and procedures, in the performance of duties.
- General
- The level of performance should reflect the academic qualification, type of courses in the field of specialization, employee job level, and the level of productivity.
- The academic and professional certificates required and approved by ADAA should be acquired within the period specified and based on the employee’s Individual Development Plan.
- Perform the task and responsibilities independently unless an approval or directive was obtained to delegate the task to other employees in case of incapability to perform the tasks and responsibilities.
- Ensure teamwork, collaboration, and dedication in performing duties.
Requirements
- Bachelor’s degree in relevant field
- 3 - 5 Years of relevant experience in Technical Support or equivalent work experience.
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Technical Support Engineer - NOC
Dubai, Dubai
Intertec Systems
Posted today
Job Viewed
Job Description
- Good understanding and experience of monitoring tools ( SolarWinds, Manage Engine ) and ITSM tool
- Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
- Understanding and report preparation based on the customer requirement.
- Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
- Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
- Monitoring Windows server backup and inform in case of any failures.
- OS and Patch Management knowledge & understanding
- Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
- Document all actions in accordance with standard company policies and procedures
- Notify customer and third-party service providers of issues, outages and remediation status
- Work with internal and external technical and service teams to create and/or update knowledge base articles
- Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
- Support multiple technical teams in 24 x 7 NOC operational environments with high up-time requirements. Comfortable working day/night shifts
Mandatory:
- Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
- Knowledge of monitoring VMWare clusters in high-availability environments
- Broad experience using a variety of monitoring and ticket management tools
- A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.
- Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
- Knowledge of Microsoft server OS and Network Devices
- Excellent written, verbal and interpersonal skills
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8
Technical Support Engineer - Hospitality
Dubai, Dubai
Intertec Systems
Posted today
Job Viewed
Job Description
Technical Support Engineer – Hospitality
Job Type: Contract
Job Role: Technical Support
Job Location: Dubai
Job Posted on: Jan 29, 2021
Responsibilities:- Support communication issues with BMS & DLS devices, including DDC panels; onsite support for PC, Phone, and iPad.
- Setup and support for meeting rooms, including info points, click share, and TV setups.
- Install and troubleshoot all Valet locations.
- Monitor iPad connectivity and coordinate with the app team to resolve issues.
- Monitor PCS System; coordinate with relevant teams (NOC, Security, Vendor) for issues and generate reports.
- Monitor biometric devices via biometric application; communicate with vendors for rectification; register new employee fingerprints for door access; generate attendance reports.
- Create user accounts for biometric application access with appropriate privileges; coordinate with NOC, SOC, and System teams for issues.
- Monitor parking system for Grand, Fashion & Cinema Parking; communicate with vendors for hardware issues; generate parking reports; troubleshoot sensor communication issues.
- Monitor UPS System; coordinate with relevant teams for issues.
- Monitor Taxi Count System; coordinate with relevant teams for issues.
- Monitor Access Control System (Columns/Barriers); coordinate with relevant teams for issues.
- Troubleshoot VIP Lounge systems; coordinate with vendors for rectification after L-1 support.
- Monitor devices like AP, BMS, DLS, PCS, Biometric, Beacons, switches, UPS, VIP Parking, Meter Checker using Nagios, V-Care, E-directory, Feedback system; handle alerts and coordinate for rectification.
- Coordinate with cabling teams and NOC for IDF & MDF locations; perform periodic health checks.
Interested candidates should apply by providing:
- Name
- Current Location
- Current CTC
- Resume (in doc, docx, or pdf format, less than 1MB)
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