123 Hardware Technician jobs in the United Arab Emirates

One of our prestigious clients is looking for a Senior Hardware Technician / Hardware Engineer for the Abu Dhabi location.

The Senior Hardware Technician / Hardware Engineer is responsible for the end-to-end hardware lifecycle in project implementations, including identifying and testing components, on-site installation, integration, troubleshooting, and maintenance. This role acts as a key liaison between the software procurement and project teams to ensure seamless hardware compatibility, performance, and client satisfaction.

• Hardware Planning & Procurement Coordination
  
  • Support identification of hardware components required for project implementation in coordination with the Software team.
  • Communicate hardware requirements to the Engagement Manager for procurement planning.
  • Liaise with Procurement Specialists to support sourcing, logistics, and timely delivery of hardware.
• Hardware Testing & Quality Control
  
  • Test and evaluate all received hardware components to verify accuracy, compatibility, and quality.
  • Collaborate with the Software team to conduct joint product simulations and resolve technical discrepancies.
• Installation, Integration & Troubleshooting
  
  • Perform hardware installation and configuration at client or project sites.
  • Participate in on-site simulations, unit testing, bug testing, and integration testing alongside the Software team.
  • Troubleshoot and resolve hardware-related issues during implementation.
• Training & Technical Support
  
  • Conduct technical training sessions for local partners and client representatives on hardware systems.
  • Provide post-installation support, including routine maintenance and issue resolution, in coordination with support teams.
• Maintenance & Product Optimization
  
  • Carry out ongoing maintenance to ensure hardware performance.
  • Document and implement hardware modifications based on feedback and requirements.
  • Maintain detailed records of installations, configurations, issues, and resolutions.
• Other Duties
  
  • Perform additional tasks as requested by supervisors or project leadership.

• Educational Qualifications: Bachelor's degree in Engineering or Computer Science.
• Experience: Minimum 2-3 years in Printing Technology, Identity Management, or Hardware Security Printing Units.
• Currently residing in Abu Dhabi.
• Work Location: Abu Dhabi.

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Workplace Type: On-Site

Employment Type: Full Time

Location: UAE Dubai

We are seeking a skilled and dedicated Software Technician to join our technical support team. In this role, you will be responsible for providing exceptional technical assistance to our retail and restaurant clients, ensuring they can maximize the potential of our software solutions. You will play a key role in troubleshooting issues, offering guidance, and delivering top-notch customer support.

Key Responsibilities:

• Provide prompt and effective technical support to retail and restaurant clients via phone, email, or chat.
• Diagnose and troubleshoot software-related issues and provide solutions.
• Assist with software installation, configuration, and updates.
• Collaborate with the development and product teams to escalate and resolve complex issues.
• Create and maintain detailed records of client interactions and resolutions.
• Offer guidance and training to clients on software features and functionality.
• Act as a liaison between clients and our internal teams to ensure client needs are met.

Qualifications:

• Strong technical aptitude and understanding of software systems.
• Previous experience in technical support or a similar role.
• Knowledge of retail and restaurant operations is a plus.
• Excellent problem-solving and communication skills.
• Customer-focused with a passion for delivering exceptional service.
• Ability to work independently and as part of a team.
• Strong time management and organizational skills.
• Flexibility to work occasional evenings or weekends based on client needs.
• IT certifications or relevant training is a plus.

Workplace Type: On-Site

Employment Type: Full Time

Location: UAE Dubai

We are seeking a skilled and dedicated Software Technician to join our technical support team. In this role, you will be responsible for providing exceptional technical assistance to our retail and restaurant clients, ensuring they can maximize the potential of our software solutions. You will play a key role in troubleshooting issues, offering guidance, and delivering top-notch customer support.

Key Responsibilities:

• Provide prompt and effective technical support to retail and restaurant clients via phone, email, or chat.
• Diagnose and troubleshoot software-related issues and provide solutions.
• Assist with software installation, configuration, and updates.
• Collaborate with the development and product teams to escalate and resolve complex issues.
• Create and maintain detailed records of client interactions and resolutions.
• Offer guidance and training to clients on software features and functionality.
• Act as a liaison between clients and our internal teams to ensure client needs are met.

Qualifications:

• Strong technical aptitude and understanding of software systems.
• Previous experience in technical support or a similar role.
• Knowledge of retail and restaurant operations is a plus.
• Excellent problem-solving and communication skills.
• Customer-focused with a passion for delivering exceptional service.
• Ability to work independently and as part of a team.
• Strong time management and organizational skills.
• Flexibility to work occasional evenings or weekends based on client needs.
• IT certifications or relevant training is a plus.

We seek a Technical Support Lead to drive the success of our global technical support team. This role will oversee daily operations, develop and implement strategies to improve efficiency and customer experience.

• Manage and improve technical support processes to meet high standards.
• Use tools like Zendesk, Jira, and Workforce Management to streamline workflows.
• Analyze data to identify trends and make informed decisions.
• Leverage technology to enhance efficiency and customer satisfaction.

• Proven leadership in managing global technical support teams.
• Strong understanding of support methodologies and industry best practices.
• Experience with CRM and help desk tools like Zendesk.
• Technical expertise in relevant technologies and systems.
• Fluency in multiple languages.

We are looking for a skilled professional to provide technical assistance and guidance to our clients and internal stakeholders.

The ideal candidate will be responsible for delivering high-quality technical support, developing and maintaining knowledge of our products and services, and collaborating with cross-functional teams to resolve complex technical issues.

• Deliver technical support to clients and internal stakeholders via various communication channels.
• Maintain in-depth knowledge of our products and services, including their features and functionalities.
• Collaborate with colleagues to resolve complex technical issues, ensuring timely and effective resolution.

• 5-7 years of experience in a similar technical support role.
• Previous experience in project delivery, development, or support is highly valued.
• Excellent communication skills and strong work ethics are essential.
• Nice to have: experience working in an Agile framework.
• Nice to have: exposure to Infosys (DEH, Finacle, etc.).
• Nice to have: experience working in the banking domain.

Benefits: This role offers opportunities for growth and development, as well as collaboration with a talented team. If you are a motivated and experienced technical support specialist, we encourage you to apply.

Our organization is seeking a skilled Desktop Support Engineer to join our IT team. The ideal candidate will possess excellent technical skills, strong communication abilities, and a customer-centric approach.

The successful candidate will provide day-to-day local and remote desktop support to our users. They will receive inbound calls, troubleshoot issues, and document steps performed to resolve hardware, software, and application problems. Additionally, they will facilitate customer resolution for calls and engage supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.

The Desktop Support Engineer will be responsible for providing break/fix fault diagnosis and resolution, offering fault analysis for various core operating systems and platforms, and supporting desktop fault resolution for the approved application suite.

1. Provide first/second level contact and problem resolution for customer issues.
2. Work with third-party vendors to remediate complex AV issues as needed.
3. Provide timely communication on issue status and resolution.
4. Maintain ticket updates for all reported incidents.
5. Install upgrades and troubleshoot Windows XP, Windows 7, Windows 8.1, Windows 10, Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
6. Have basic knowledge of Mac OS to support Apple PC users.
7. Install upgrades and troubleshoot printers and computer hardware.
8. Perform general preventative maintenance tasks on computers, laptops, and printers.
9. Perform remedial repairs on desktops, laptops, printers, and other authorized peripherals.
10. Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software issues.

• Minimum of 18 months of IT experience.
• Experience with Windows 7/10, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise antivirus solutions, helpdesk ticketing systems.
• Mobile device management including iOS and Android devices, enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven troubleshooting and problem-solving skills.
• Ability to multitask, determine priorities, and meet SLAs.
• Excellent communication, relationship-building, and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support.

JOB DESCRIPTION

JOB TITLE: Technical Support Engineer

JOB PURPOSE: For technical support for End User Devices being managed under Managed Services Contract of DHA

• Provide onsite technical support for Windows and Mac devices including mobile devices (tablets and laptops).
• Install configure and maintain Antivirus and Endpoint Detection & Response (EDR) solutions.
• Perform MDM (Mobile Device Management) enrolment.
• Support and troubleshoot Office 365 applications OneDrive and VPN client applications.
• Conduct basic network troubleshooting (LAN Wi-Fi and VPN issues).
• Perform OS imaging deployment and configuration of new laptops.
• Manage end-user-related IT Security tickets.
• Provide prompt and effective support for VIP users ensuring minimal disruption.
• Participate in bulk asset movement including device preparation and deployment.
• Perform spare parts replacement for laptops and CPUs.
• Provide L1 support for Printers Smart TVs Audio and Video conferencing equipment.
• Provide L1 stand in support in Boardrooms and Meeting rooms.
• Troubleshoot technical issues and document solutions in knowledge base articles.
• Document incidents resolutions and maintain accurate service records.

MANDATORY

• Awareness of ITIL best practices and experience with ITSM tools such as Ivanti BMC ServiceNow etc.
• Knowledge of IMAC (Install Move Add Change) processes.
• Physical ability to participate in bulk asset movement.

OPTIONAL

• CompTIA A
• Microsoft 365 Certifications
• ITIL V3/V4

• Excellent communication and interpersonal skills.
• Ability to handle VIP user issues with professionalism.
• Ability to work effectively in a team and maintain high customer satisfaction.
• Collaborate with other IT teams to ensure seamless support and issue resolution.

As a key member of our team, you will be responsible for providing technical assistance and troubleshooting to diagnose and resolve issues.

You will ensure the proper functioning of our Warehouse Management System (WMS) to optimize warehouse operations. This includes configuring systems, maintaining system integration, and checking system performance.

You will also conduct user training related to WMS and create problem reports and escalation tickets as needed. Additionally, you will perform stock count setups and apply problem-solving skills to address technical challenges.

The ideal candidate will have a degree in Information Technology or a related field and additional certifications in SQL and Oracle are preferred. Strong technical troubleshooting and system diagnosis skills are essential, along with effective communication skills.

1. Provide technical assistance and troubleshooting to diagnose and resolve issues.
2. Ensure proper functioning of Warehouse Management System (WMS) to optimize warehouse operations.
3. Configure systems and maintain system integration, including checking system performance.
4. Conduct user training related to WMS.
5. Create problem reports and escalation tickets as needed.
6. Perform stock count setups.
7. Apply problem-solving skills to address technical challenges.

• Degree in Information Technology or related field.
• Additional certifications in SQL and Oracle are preferred.

This is a full-time position working on-site. We offer competitive compensation and benefits package.

This role does not involve remote work. If you are a motivated and detail-oriented individual who is passionate about technical support and warehouse operations, please submit your application.