What Jobs are available for Harvey Nichols in the United Arab Emirates?

Showing 172 Harvey Nichols jobs in the United Arab Emirates

Customer Service Ambassador - Luxury Retail

Dubai, Dubai Concentrix

Posted 8 days ago

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Job Title:
Customer Service Ambassador - Luxury Retail
Job Description
The Luxury brand ambassador position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through other social channels depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
As a Luxury brand ambassador, you will:
+ Handle inbound and outbound requests via multiple channel (phone, e-mail, mail, live chat, social channels, WhatsApp.)
+ Curate unforgettable, personalized experiences for high‑net‑worth clients
+ Maintain broad knowledge of client products and/or services
+ Exceed sales and CRM targets while fostering long‑term client relationships
+ Leverage your deep product knowledge-materials, craftsmanship, heritage-to advise and inspire
+ Maintain utmost discretion and professionalism in every interaction
+ Collaborate seamlessly with the team to uphold brand standards across all touchpoints
+ Support on ecommerce related enquiries for all sites in the region
+ Respond to after-sales related questions(basics only) o
+ Transfer calls/e-mails to the appropriate department as needed and follow-up to closure
+ Have the brand culture and knowledge to respond with service excellence to all types of questions
+ Have the knowledge of scripts/templates/processes and tools to get the right information to best respond to the clients' requests
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
+ Participate in activities designed to improve customer satisfaction and business performance
+ Offer additional products and/or services
+ Track, document and retrieve information in call tracking database
**Candidate Profile**
+ 3-5 years of experience in luxury retail, upscale hospitality, or high-end customer service
+ Fluent in English; (B2 , C1 level + ) Arabic (and other languages) are strong assets
+ University degree - background in the timepiece and jewelry industry, and/or in luxury items would be an added advantage
+ Proficient with CRM or POS systems-able to track and enhance customer engagement
+ Exceptional interpersonal skills, emotional intelligence, and passion for luxury
+ Highly presentable, with a keen eye for detail and professional composure
+ Tolerance for repetitive work in a fast-paced, high production work environment
+ Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
+ Able to rotate shifts, as needed
+ Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education with at least six to twelve months of call center
- Ability to think clearly and can explain difficult issues effectively, both above average written and verbally
- Demonstrate product expertise
- Basic computer navigation skills and computer knowledge
- Ability to train others
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ARE Work-at-Home
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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Customer Service Ambassador - Luxury Retail

Dubai, Dubai Convergys

Posted today

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Customer Service Ambassador - Luxury Retail page is loaded# Customer Service Ambassador - Luxury Retaillocations: ARE Dubaitime type: Full timeposted on: Posted Todayjob requisition id: R Job Title:Customer Service Ambassador - Luxury RetailJob DescriptionThe Luxury brand ambassador position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through other social channels depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.# Essential Functions/Core ResponsibilitiesAs a Luxury brand ambassador, you will:* Handle inbound and outbound requests via multiple channel (phone, e-mail, mail, live chat, social channels, WhatsApp.)* Curate unforgettable, personalized experiences for high‑net‑worth clients* Maintain broad knowledge of client products and/or services* Exceed sales and CRM targets while fostering long‑term client relationships* Leverage your deep product knowledge—materials, craftsmanship, heritage—to advise and inspire* Maintain utmost discretion and professionalism in every interaction* Collaborate seamlessly with the team to uphold brand standards across all touchpoints* Support on ecommerce related enquiries for all sites in the region* Respond to after-sales related questions(basics only) o* Transfer calls/e-mails to the appropriate department as needed and follow-up to closure* Have the brand culture and knowledge to respond with service excellence to all types of questions* Have the knowledge of scripts/templates/processes and tools to get the right information to best respond to the clients' requests* Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)* Participate in activities designed to improve customer satisfaction and business performance* Offer additional products and/or services* Track, document and retrieve information in call tracking database# Candidate Profile* 3–5 years of experience in luxury retail, upscale hospitality, or high-end customer service* Fluent in English; Arabic (and other languages) are strong assets* University degree - background in the timepiece and jewelry industry, and/or in luxury items would be an added advantage* Proficient with CRM or POS systems—able to track and enhance customer engagement* Exceptional interpersonal skills, emotional intelligence, and passion for luxury* Highly presentable, with a keen eye for detail and professional composure* Tolerance for repetitive work in a fast-paced, high production work environment* Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner* Able to rotate shifts, as needed* Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local laws# Career Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.# Supplemental Geographical InformationRECRUITER ENTER THE APPLICABLE LANGUAGE:UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTIONPHILIPPINES • Minimum of two years of college education with at least six to twelve months of call center• Ability to think clearly and can explain difficult issues effectively, both above average written and verbally• Demonstrate product expertise• Basic computer navigation skills and computer knowledge• Ability to train othersINDIA• Ability to effectively communicate, both written and verbally• Listen attentively to customer needs and concerns; demonstrate empathy• Clarify customer requirements; probe for and confirm understanding of requirements or problem• Confirm customer understanding of the solution and provide additional customer education as needed• Ability to learn including strong problem solving skills• Demonstrate strong probing and problem solving skills• Should be able to handle complex queries• Should be able to resolve customer queries independently# DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Location:ARE Work-at-HomeLanguage Requirements:Time Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**# Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**# We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer. #J-18808-Ljbffr
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Luxury Retail Sales Associate

Dubai, Dubai Theclosetonlineshop

Posted today

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About The Closet:

The Closet is a leading luxury e-commerce company specializing in pre-owned luxury items. Our mission is to provide our customers with authentic, high-quality luxury products at competitive prices. Committed to customer satisfaction, we have built a loyal and diverse global customer base. As we continue to grow, we are seeking a highly organized and detail-oriented Luxury Retail Sales Associate to join our team.

Responsibilities:

  1. Engage with customers in a friendly and professional manner, understanding their needs and providing personalized assistance.
  2. Showcase product features and benefits to potential customers, actively promoting sales.
  3. Maintain a clean and organized store environment, ensuring product displays are appealing and well-presented.
  4. Handle customer inquiries, resolve complaints, and escalate issues when necessary.
  5. Collaborate with team members to achieve sales targets and contribute to a positive work atmosphere.
  6. Manage basic store operations such as processing shipments/transfers promptly, merchandising the sales floor, maintaining visual standards, and communicating replenishment needs.
  7. Demonstrate schedule flexibility and dependability.

Qualifications:

  • Arabic speaking skills are a plus.
  • Available to join immediately.
  • Minimum of 3 years' retail experience is required.
  • Excellent communication skills in English.
  • Strong negotiation skills with the ability to resolve customer issues and complaints.
  • Proficiency in Microsoft Excel and Outlook.
  • Excellent oral and written communication skills.
  • Customer-centric approach with strong interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Positive attitude, self-motivated, and a team player.

Join Our Team:

If you are passionate about luxury fashion and detail-oriented, we invite you to join The Closet. We offer growth opportunities, professional development, and a supportive environment. As an Order Fulfillment Coordinator, you will ensure seamless order processing and customer satisfaction.

Apply today and help us make luxury accessible to all.

How to Apply:

Please submit your resume and a cover letter explaining your relevant experience and interest in joining The Closet.

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UAEN Sales Assistant | Retail | Fashion | UAE

Robinson & Co (Singapore) Pte Ltd

Posted today

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

The Sales Assistant is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team.

What you will do:

Store Safety

  • Creates a sparkling clean and organized environment by maintaining store standards and cleanliness.
  • Creates a positive first impression for the customer through an energetic attitude and adhering to the dress code .
  • Greets customers immediately upon entering the store with a smile and sincere non-business-like greeting .
  • Provides customers with current relevant information about the product.
  • Sincerely thank all customers for shopping as they exit the store and invite them back.

Quality

  • Provide quality service in the fitting rooms, follow up with customers promptly, maintain cash wrap cleanliness, and attempt to add on to the sale .

Administrative

  • Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness, and captures customer information in the database.

Required Skills to be successful

  • Extensive experience in Sales, Marketing and Operations and working in the retail/ brand management industry specifically in Fashion.
  • Sound in-depth knowledge of the market, brand positioning and trends.
  • An understanding of the current economic situation impacts of potential threats and competitors.

What equips you for the role:

Minimum Qualification and Knowledge:

Education : High School Diploma or equivalent

Minimum 2 years of Retail Sales experience.

Job-Specific/Technical Skills required to complete the tasks:

  • Some heavy lifting
  • Ability to stand for a minimum of 8 hours
  • Strong Customer Service

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options. Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…#J-18808-Ljbffr

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UAEN Sales Assistant | Retail | Fashion | UAE

Dubai, Dubai Robinson & Co (Singapore) Pte Ltd

Posted today

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Job Description

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

The Sales Assistant is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team.

What you will do:

Store Safety
  • Creates a sparkling clean and organized environment by maintaining store standards and cleanliness.
  • Creates a positive first impression for the customer through an energetic attitude and adhering to the dress code.
  • Greets customers immediately upon entering the store with a smile and sincere non-business-like greeting.
  • Provides customers with current relevant information about the product.
  • Sincerely thanks all customers for shopping as they exit the store and invites them back.
Quality
  • Provides quality service in the fitting rooms, follows up with customers promptly, maintains cash wrap cleanliness, and attempts to add on to the sale.
Administrative
  • Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness, and captures customer information in the database.

Required Skills to be successful:

  • Extensive experience in Sales, Marketing, and Operations and working in the retail/brand management industry specifically in Fashion.
  • Sound in-depth knowledge of the market, brand positioning, and trends.
  • An understanding of the current economic situation impacts of potential threats and competitors.

What equips you for the role:

Minimum Qualification and Knowledge:

Education: High School Diploma or equivalent

Minimum 2 years of Retail Sales experience.

Job-Specific/Technical Skills required to complete the tasks:

  • Some heavy lifting
  • Ability to stand for a minimum of 8 hours
  • Strong Customer Service

About Al-Futtaim Retail:

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE, and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka, and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

#J-18808-Ljbffr
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E-Com Operations Specialist | Retail | Fashion | Dubai

Dubai, Dubai Robinson & Co (Singapore) Pte Ltd

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E-Com Operations Specialist | Retail | Fashion | Dubai

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Role Purpose:

The Ecommerce Operations Specialist is responsible for managing the day-to-day backend operations of our ecommerce platforms across multiple brands and markets. This includes handling order processing, coordinating fulfillment, resolving platform issues, and ensuring smooth system integrations between SAP and Shopify. The role also supports online merchandising activities and contributes to operational efficiency through automation tools (e.g., Power Automate) and data-driven reporting.

The ideal candidate is detail-oriented, technically proficient, and able to work collaboratively in a fast-paced ecommerce environment.

Key Responsibilities:

  • Manage the end-to-end ecommerce order process (cancellations, returns, exchanges, refunds) across GCC markets.
  • Monitor and troubleshoot integrations between SAP, Shopify, OMS, payment gateways, and 3PL systems; coordinate with IT to ensure uptime and data accuracy.
  • Conduct daily QA checks to ensure site readiness, smooth navigation, and checkout functionality.
  • Support online merchandising tasks, including product sorting, homepage scheduling, and campaign readiness.
  • Prepare and maintain operational reports using BI tools (Power BI, Looker Studio, etc.) to track orders, returns, fulfillment, and issue resolution.
  • Assist in creating workflow automation to streamline manual processes and improve efficiency.
  • Collaborate with content, IT, customer service, and logistics teams to ensure seamless site operations.
  • Participate in UATs, platform upgrades, and system enhancements with internal tech teams.

Requirements:

Experience

  • 2–4 years in ecommerce operations or platform management.
  • Familiarity with Shopify Plus and SAP (Retail, MM, or SD modules).
  • Understanding of system integrations and API workflows.
  • Experience with online merchandising .
  • Ability to create reports and dashboards using BI tools.
  • Exposure to automation tools like Power Automate is a plus.
  • Strong attention to detail and organizational skills.
  • Technical understanding of ecommerce platforms and workflows.
  • Comfortable with data analysis and reporting tools.
  • Proactive problem-solver with a continuous improvement mindset.
  • Strong communication and cross-team collaboration skills

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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Luxury Retail Reimagined: One-Week Student Expe... Dubai

Dubai, Dubai Chalhoub Group

Posted today

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Job Description

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a trusted partner and creator of luxury experiences in the Middle East. As a hybrid luxury retailer, the Group has built a curated portfolio of over 10 owned brands and has expanded its distribution and marketing expertise to support more than 400 international names across luxury fashion, beauty, jewelry, watches, eyewear, and art de vivre .

At Chalhoub Group, every step is taken with purpose—to turn luxury dreams into reality, bridge cultures, and craft unforgettable experiences for our consumers. Through continuous reinvention, a commitment to innovation, and the adoption of emerging technologies, the Group is actively shaping the future of luxury retail. Today, we deliver seamless omnichannel experiences through more than 950 stores, online platforms, and mobile apps. Driving this journey is The Greenhouse —our innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Our people-at-heart culture is rooted in diversity, equity, and inclusion, and thrives on future-forward thinking. With over 16,000 talented professionals across eight countries in the Middle East and a growing presence in LATAM, Chalhoub Group has earned the Great Place to Work certification in several markets—testament to our commitment to creating a workplace where people flourish.

Sustainability sits at the heart of our strategy. We’re proud to be a member of the United Nations Global Compact , a signatory of the Women’s Empowerment Principles , and to have pledged to achieve Net Zero by 2040 —reinforcing our dedication to people, partners, and the planet.

High School Internship Program

Location: D3
Duration: 1 Week
Dates: 7–11 July

Are you a high school student curious about the world of luxury fashion and retail? This 1-week internship is designed to offer you a behind-the-scenes look into the dynamic and ever-evolving luxury retail industry.

Through guided experiences, job shadowing, and interactive sessions, you’ll explore the departments that power our business—from front-of-house retail operations to core functions such as Marketing, Merchandising, Customer Experience, Supply Chain, and Human Resources.

What You’ll Experience
  • An introduction to the luxury retail industry
  • Store visits and shadowing on the retail floor
  • Insights into various corporate departments
  • Interactive Q&A sessions with industry professionals
  • Career path guidance and skills-building workshops
Who Should Apply
  • High school students (ages 15–18)
  • Curious, enthusiastic, and eager to learn
  • Interested in exploring careers in fashion, retail, or business
What You'll Gain
  • Real-world exposure to a leading luxury retail group
  • A deeper understanding of how cross-functional teams work together
  • A certificate of participation upon completion
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Luxury Retail Cashier - Dubai, UAE | Full-Time Opportunity

Dubai, Dubai Baideshik Rojgar

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Job Description

Step into the world of luxury retail in Dubai, where elegance, style, and impeccable service are at the heart of everything. This leading fashion brand offers a sophisticated work environment that encourages creativity, excellence, and personal growth. Employees thrive in a collaborative culture, gaining experience in a fast-paced luxury retail setting.

This is your chance to join a premium retail environment as a Cashier, providing an exceptional experience for every client. Beyond handling transactions, you will play a vital role in maintaining operational excellence, managing client accounts, and upholding internal procedures. Your attention to detail and commitment to quality service will make every interaction memorable.

Responsibilities
  • Deliver a high level of client service throughout the entire cashiering process.
  • Operate internal systems to manage all cashiering tasks efficiently.
  • Ensure compliance with internal procedures and regulations related to cashiering.
  • Maintain client account information accurately, including creating, updating, and reconciling accounts.
  • Minimum 2 years of experience as a Cashier in the retail sector, preferably within a luxury environment.
  • Exemplary professionalism and accuracy in handling client interactions and transactions.
Salary & Benefits

How to Apply: Interested candidates can apply now and take the first step toward an exciting career in luxury retail.

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Customer Service

Dubai, Dubai Galaxy Freight Pvt. Limited

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Job Description

The candidate will be responsible for:

  1. Serving as the primary point of contact for the customers and all internal Galaxy offices.
  2. Relationship management with customers and developing an understanding of their business needs.
  3. Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.
  4. Proactively tracking the shipments and notifying the customers whenever required.
  5. Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.
  6. Resolving customer issues by engaging suitable stakeholders.
  7. Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.
  8. Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.
Apply for this Position

Job Type: Full Time

Job Location: Dubai

Basic required skills:

  • Excellent communication and interpersonal skills.
  • Fluent in Hindi and English (oral and written).
  • Computer literate.
  • Familiar with MS Office tools.
  • Familiar with international logistics and freight forwarding (ocean/air & import/export).
Apply Now

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Representative - Customer Service

Dubai, Dubai WESCO

Posted 4 days ago

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Job Description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
**Responsibilities:**
+ Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
+ Process payments for cash account customers.
+ Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
+ Back-up support to sales counter with walk in and telephone inquiries.
**Qualifications:**
+ High School Degree or Equivalent required
+ Associates' Degree (U.S.)/College Diploma (Canada) preferred
+ 2-4 years of relevant experience
+ Solid interpersonal skills that allow one to work effectively in a diverse working environment
+ Able to effectively communicate both verbally and in writing
+ Able to work well under pressure
+ Strong attention to detail
+ Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
+ Computer literate, including effective working skills of MS Word, Excel, and e-mail
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._
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  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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