What Jobs are available for Harvey Nichols in the United Arab Emirates?

About The Closet:

The Closet is a leading luxury e-commerce company specializing in pre-owned luxury items. Our mission is to provide our customers with authentic, high-quality luxury products at competitive prices. Committed to customer satisfaction, we have built a loyal and diverse global customer base. As we continue to grow, we are seeking a highly organized and detail-oriented Luxury Retail Sales Associate to join our team.

Responsibilities:

1. Engage with customers in a friendly and professional manner, understanding their needs and providing personalized assistance.
2. Showcase product features and benefits to potential customers, actively promoting sales.
3. Maintain a clean and organized store environment, ensuring product displays are appealing and well-presented.
4. Handle customer inquiries, resolve complaints, and escalate issues when necessary.
5. Collaborate with team members to achieve sales targets and contribute to a positive work atmosphere.
6. Manage basic store operations such as processing shipments/transfers promptly, merchandising the sales floor, maintaining visual standards, and communicating replenishment needs.
7. Demonstrate schedule flexibility and dependability.

Qualifications:

• Arabic speaking skills are a plus.
• Available to join immediately.
• Minimum of 3 years' retail experience is required.
• Excellent communication skills in English.
• Strong negotiation skills with the ability to resolve customer issues and complaints.
• Proficiency in Microsoft Excel and Outlook.
• Excellent oral and written communication skills.
• Customer-centric approach with strong interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing circumstances.
• Positive attitude, self-motivated, and a team player.

Join Our Team:

If you are passionate about luxury fashion and detail-oriented, we invite you to join The Closet. We offer growth opportunities, professional development, and a supportive environment. As an Order Fulfillment Coordinator, you will ensure seamless order processing and customer satisfaction.

Apply today and help us make luxury accessible to all.

How to Apply:

Please submit your resume and a cover letter explaining your relevant experience and interest in joining The Closet.

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

The Sales Assistant is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team.

What you will do:

Store Safety

• Creates a sparkling clean and organized environment by maintaining store standards and cleanliness.
• Creates a positive first impression for the customer through an energetic attitude and adhering to the dress code .
• Greets customers immediately upon entering the store with a smile and sincere non-business-like greeting .
• Provides customers with current relevant information about the product.
• Sincerely thank all customers for shopping as they exit the store and invite them back.

Quality

• Provide quality service in the fitting rooms, follow up with customers promptly, maintain cash wrap cleanliness, and attempt to add on to the sale .

Administrative

• Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness, and captures customer information in the database.

Required Skills to be successful

• Extensive experience in Sales, Marketing and Operations and working in the retail/ brand management industry specifically in Fashion.
• Sound in-depth knowledge of the market, brand positioning and trends.
• An understanding of the current economic situation impacts of potential threats and competitors.

What equips you for the role:

Minimum Qualification and Knowledge:

Education : High School Diploma or equivalent

Minimum 2 years of Retail Sales experience.

Job-Specific/Technical Skills required to complete the tasks:

• Some heavy lifting
• Ability to stand for a minimum of 8 hours
• Strong Customer Service

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options. Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…#J-18808-Ljbffr

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

The Sales Assistant is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team.

What you will do:

• Creates a sparkling clean and organized environment by maintaining store standards and cleanliness.
• Creates a positive first impression for the customer through an energetic attitude and adhering to the dress code.
• Greets customers immediately upon entering the store with a smile and sincere non-business-like greeting.
• Provides customers with current relevant information about the product.
• Sincerely thanks all customers for shopping as they exit the store and invites them back.

• Provides quality service in the fitting rooms, follows up with customers promptly, maintains cash wrap cleanliness, and attempts to add on to the sale.

• Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness, and captures customer information in the database.

Required Skills to be successful:

• Extensive experience in Sales, Marketing, and Operations and working in the retail/brand management industry specifically in Fashion.
• Sound in-depth knowledge of the market, brand positioning, and trends.
• An understanding of the current economic situation impacts of potential threats and competitors.

What equips you for the role:

Minimum Qualification and Knowledge:

Education: High School Diploma or equivalent

Minimum 2 years of Retail Sales experience.

Job-Specific/Technical Skills required to complete the tasks:

• Some heavy lifting
• Ability to stand for a minimum of 8 hours
• Strong Customer Service

About Al-Futtaim Retail:

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE, and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka, and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Role Purpose:

The Ecommerce Operations Specialist is responsible for managing the day-to-day backend operations of our ecommerce platforms across multiple brands and markets. This includes handling order processing, coordinating fulfillment, resolving platform issues, and ensuring smooth system integrations between SAP and Shopify. The role also supports online merchandising activities and contributes to operational efficiency through automation tools (e.g., Power Automate) and data-driven reporting.

The ideal candidate is detail-oriented, technically proficient, and able to work collaboratively in a fast-paced ecommerce environment.

Key Responsibilities:

• Manage the end-to-end ecommerce order process (cancellations, returns, exchanges, refunds) across GCC markets.
• Monitor and troubleshoot integrations between SAP, Shopify, OMS, payment gateways, and 3PL systems; coordinate with IT to ensure uptime and data accuracy.
• Conduct daily QA checks to ensure site readiness, smooth navigation, and checkout functionality.
• Support online merchandising tasks, including product sorting, homepage scheduling, and campaign readiness.
• Prepare and maintain operational reports using BI tools (Power BI, Looker Studio, etc.) to track orders, returns, fulfillment, and issue resolution.
• Assist in creating workflow automation to streamline manual processes and improve efficiency.
• Collaborate with content, IT, customer service, and logistics teams to ensure seamless site operations.
• Participate in UATs, platform upgrades, and system enhancements with internal tech teams.

Requirements:

Experience

• 2–4 years in ecommerce operations or platform management.
• Familiarity with Shopify Plus and SAP (Retail, MM, or SD modules).
• Understanding of system integrations and API workflows.
• Experience with online merchandising .
• Ability to create reports and dashboards using BI tools.
• Exposure to automation tools like Power Automate is a plus.
• Strong attention to detail and organizational skills.
• Technical understanding of ecommerce platforms and workflows.
• Comfortable with data analysis and reporting tools.
• Proactive problem-solver with a continuous improvement mindset.
• Strong communication and cross-team collaboration skills

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a trusted partner and creator of luxury experiences in the Middle East. As a hybrid luxury retailer, the Group has built a curated portfolio of over 10 owned brands and has expanded its distribution and marketing expertise to support more than 400 international names across luxury fashion, beauty, jewelry, watches, eyewear, and art de vivre .

At Chalhoub Group, every step is taken with purpose—to turn luxury dreams into reality, bridge cultures, and craft unforgettable experiences for our consumers. Through continuous reinvention, a commitment to innovation, and the adoption of emerging technologies, the Group is actively shaping the future of luxury retail. Today, we deliver seamless omnichannel experiences through more than 950 stores, online platforms, and mobile apps. Driving this journey is The Greenhouse —our innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Our people-at-heart culture is rooted in diversity, equity, and inclusion, and thrives on future-forward thinking. With over 16,000 talented professionals across eight countries in the Middle East and a growing presence in LATAM, Chalhoub Group has earned the Great Place to Work certification in several markets—testament to our commitment to creating a workplace where people flourish.

Sustainability sits at the heart of our strategy. We’re proud to be a member of the United Nations Global Compact , a signatory of the Women’s Empowerment Principles , and to have pledged to achieve Net Zero by 2040 —reinforcing our dedication to people, partners, and the planet.

Location: D3
Duration: 1 Week
Dates: 7–11 July

Are you a high school student curious about the world of luxury fashion and retail? This 1-week internship is designed to offer you a behind-the-scenes look into the dynamic and ever-evolving luxury retail industry.

Through guided experiences, job shadowing, and interactive sessions, you’ll explore the departments that power our business—from front-of-house retail operations to core functions such as Marketing, Merchandising, Customer Experience, Supply Chain, and Human Resources.

• An introduction to the luxury retail industry
• Store visits and shadowing on the retail floor
• Insights into various corporate departments
• Interactive Q&A sessions with industry professionals
• Career path guidance and skills-building workshops

• High school students (ages 15–18)
• Curious, enthusiastic, and eager to learn
• Interested in exploring careers in fashion, retail, or business

• Real-world exposure to a leading luxury retail group
• A deeper understanding of how cross-functional teams work together
• A certificate of participation upon completion

Step into the world of luxury retail in Dubai, where elegance, style, and impeccable service are at the heart of everything. This leading fashion brand offers a sophisticated work environment that encourages creativity, excellence, and personal growth. Employees thrive in a collaborative culture, gaining experience in a fast-paced luxury retail setting.

This is your chance to join a premium retail environment as a Cashier, providing an exceptional experience for every client. Beyond handling transactions, you will play a vital role in maintaining operational excellence, managing client accounts, and upholding internal procedures. Your attention to detail and commitment to quality service will make every interaction memorable.

• Deliver a high level of client service throughout the entire cashiering process.
• Operate internal systems to manage all cashiering tasks efficiently.
• Ensure compliance with internal procedures and regulations related to cashiering.
• Maintain client account information accurately, including creating, updating, and reconciling accounts.
• Minimum 2 years of experience as a Cashier in the retail sector, preferably within a luxury environment.
• Exemplary professionalism and accuracy in handling client interactions and transactions.

How to Apply: Interested candidates can apply now and take the first step toward an exciting career in luxury retail.

The candidate will be responsible for:

1. Serving as the primary point of contact for the customers and all internal Galaxy offices.
2. Relationship management with customers and developing an understanding of their business needs.
3. Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.
4. Proactively tracking the shipments and notifying the customers whenever required.
5. Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.
6. Resolving customer issues by engaging suitable stakeholders.
7. Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.
8. Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.

Job Type: Full Time

Job Location: Dubai

Basic required skills:

• Excellent communication and interpersonal skills.
• Fluent in Hindi and English (oral and written).
• Computer literate.
• Familiar with MS Office tools.
• Familiar with international logistics and freight forwarding (ocean/air & import/export).

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