What Jobs are available for Head Trainer in the United Arab Emirates?

• Design, create, and implement training programs for new and existing staff.
• Develop training materials including manuals, e-learning modules, and presentations.
• Lead in-person and virtual training sessions for new hires and ongoing professional development.
• Organize workshops, role-playing activities, and seminars to improve staff skills (sales techniques, negotiation, client relationships, etc.).
• Oversee the onboarding process for new hires, ensuring they are integrated into the company culture and prepared for success.
• Assess the effectiveness of training programs through feedback, testing, and performance metrics.
• Work with HR and Line Managers to ensure training goals align with the company's overall objectives.
• Identify gaps in staff performance and recommend improvements to the training curriculum.
• Maintain records of training completion, certifications, and performance evaluations.
• Report on training outcomes and staff performance to the Management.

We are looking for

• At least 3+ years of experience in training or coaching, preferably in Freight Forwarding / Logistics industry.
• Excellent communication and interpersonal skills.
• Strong presentation and public speaking abilities.
• Ability to create training materials and evaluate staff performance.
• Willing to travel to offices within UAE (Dubai, Sharjah, Abu Dhabi, Hamriyah & RAK) and must hold a UAE driving license.

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Responsibilities

• Develop Training Programs: Design and create engaging and effective training programs tailored to various roles within the company, including sales and property management.
• Training Delivery: Conduct training sessions and workshops to deliver content effectively, ensuring participants gain practical knowledge and skills.
• Evaluate Training Needs: Assess and identify training needs through performance evaluations, feedback, and industry trends to keep programs relevant and impactful.
• Leadership & Coaching: Provide leadership and coaching to team members, fostering a culture of continuous learning and development.
• Stay Updated: Keep abreast of industry developments, emerging trends, and best practices to ensure training programs remain current and effective.
• Monitor & Report: Track and evaluate the effectiveness of training programs, providing reports and recommendations for improvements as needed.
• Collaboration: Work closely with other departments and stakeholders to align training initiatives with organizational goals and objectives.

Qualifications

• Minimum of 3 years of experience in the real estate industry.
• Strong understanding of the real estate market and operations.
• Excellent leadership and coaching skills.
• Proven experience in a training role, preferably within the real estate industry.
• Excellent presentation, communication, and interpersonal skills.
• Ability to create and implement effective training materials and programs.
• Proficient in evaluating training effectiveness and making data-driven decisions.
• Up-to-date with industry trends and training methodologies.

Job Details

Location: Dubai

Job Type: Full-time

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Aftersales Training Manager page is loaded# Aftersales Training Managerlocations: Dubaitime type: Full timeposted on: Posted Todayjob requisition id: R PURPOSE / DETAILS OF THE JOB**Mission & Main Objectives*** Define, propose, implement and maximize NMEF (Nissan Middle East) Aftersales training strategy.* Ensure sufficient levels of Technical Competency at the NSCs to deliver outstanding product and repair quality.* Ensure sufficient levels of Service competency at the NSCs to deliver outstanding Customer Experience.* Ensure sufficient levels of Parts Operations competency at NSC level to drive parts business.* Lead, oversee and guide NSC training activities to ensure alignment with NMEF business strategies.**Main tasks and responsibilities (Including team management if any):*** **Technical Training** + Train and certify NSC technical trainers on Global Nissan Service Technician Education Programs (N-STEP), and ensure each NSC has suitably qualified trainers to deliver local training. + Localise, update and deliver new model technical training, Train-The-Trainer (TTT) to Technical Trainers or directly to frontline. + Work with regional and global teams to ensure training materials are available and updated to suit local technology and equipment specifications. + Conduct frequent technical training needs analysis in the market. + Design and develop new training material (Instructor-Led, e-Learning or Virtual Classroom Training) to close identified skills and knowledge gaps in the region. + Deliver Electric Vehicle (EV) and New Energy Vehicle (NEV) technical training and certification in the region and ensure NSC have the right level of knowledge and skills to service and repair NEVs. + Enhance own knowledge and skills by participating in Master Trainer TTT offered at Regional and Global level.* **Service & Parts (Non-Technial) Training** + Train and certify NSC non-technical trainers on Global Nissan Sales & Service Way (NSSW), Global Nissan Service Advisor Program (G-NSAP) and ensure each NSC has suitably qualified trainers to deliver local training. + Localise plan and deliver new model product training, Train-The-Trainer (TTT) to Non-Technical trainers or directly to frontline. + Conduct frequent non-technical training needs analysis in the NMEF markets. + In addition to global training programs, design, develop and implement new Service Advisor and Service Manager training programs (TTT or directly) to close knowledge and skills gaps and enhance* **Administrative** + Ensure all training materials are available and reasonably up-to-date on the Learner Management System. + Ensure all NSCs are competent in usage of the LMS to manage training delivery and records. + Manage training KPIs and ensure compliance with Global, Regional and Local Certification requirements and alignment with company business strategy. + Maintain all aspects of the Reagonal Training Centre e.g tools, equipments, vehicles, training resources to ensure all resources are ready for training when required. + Develop regional training plan and cascade with NSCs and ensure NSCs adhere to NMEF annual training plans to maintain correct level of certification. + Generate monthly training and certification status reports and share with applicable stakeholers e.g. NSC, NMEF, Regional and Global as required. + Appointment and management of external training providers and ensure services, materials and all activities by providers activities meet the required quality levels and in-line with company strategy. + Research and implement new training enhancement strategies e.g. AI integration to training and development, to ensure training offered by NMEF is modern, effective and enhances company business strategy. + Conduct regular meetings with NSC training managers to provide guidance and support on issues of training delivery and management. + Responsible to maintain and upkeep training centre in relation to 5S, usage, tools and equipment, vehicles and other training resources. + Lead organisation of regional training events including Skills Contests, New Model TTT, etc. + Develop annual training budget inline with company business strategies and monitor implementation thereof. + Lead training team members/subordinates (where applicable)**Country Specifics*** NMEF markets**KPIs*** Maintain global technician certification standards by ensuring certification levels for N-STEP 1, 2 and 3 are inline with global, regional and local KPI requirements.* Maintain Global Service Advisor certification standards across the region to certification levels inline with global, regional and local KPI requirements.* Maintain Parts Sales Consultants and Managers training certification* Maintain Service Manager certification* Other KPIs are required by business on ad-hoc basis**Background & Experience***Specific technical skills*** Significant experience and skills training and development (min 7-8 years)* Affinity and/or experience with Training activities & dealer network (Sales and Aftersales)* Experience and affinity with systems, technology and digital* Cross functional management skills* Ability to conduct public presentations* Strong car culture and automotive background knowledge* Qualified automotive technician with extensive knowledge of automotive technology, diagnostics and repair techniques.* Proven competency in delivering quality technical training to trainers* Certified automotive high voltage technician/trainer* Knowledge of eLearning instructional design and course development tools (Captivate, Synthesia, Articulate etc)* Knowledge of Cornerstone Saba LMS**Behavioral Competencies Required*** Pedagogical skills* High level of autonomy and leadership* Effective communication and presentation skills* Training material and content Development skills* Structured and analytical* Cross functional and cross-cultural skills* Coaching and Mentoring skillsMinimum Education* Degree in Engineering fields (Mechanical, Electrical or similar) or equivalent (required)* Certificate/Diploma in Adult education/training/Train-The-Trainer (required)* University degree in Business Management or equivalent (advantageous)Language Requirements* Fluent in English, Arabic (optional) At Nissan, we believe that the differences among us – differences in race, gender, age, mindset, religion, people with disabilities and much more – make us stronger and equip us to better serve our customers and communities. We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey, in order to build teams that create a sense of belonging for all members.#LI-RBDubai United Arab Emirates #J-18808-Ljbffr

Are you an experienced HR professional ready to take on a strategic role in a global company? We are currently looking for a Human Resources and Training Manager for a well-known international organization based in UAE . This is an exciting opportunity for someone with a passion for HR and talent development to join a dynamic team and contribute to a thriving business.

Job Overview:

As the Human Resources and Training Manager , you will play a key role in developing and implementing HR strategies that align with the company’s overall business and corporate objectives. You will be responsible for ensuring that the company’s HR policies and procedures not only support the business but also create a high-performance culture where employees can thrive. If you are a strategic thinker with a focus on innovation, employee engagement, and legal compliance, this could be the perfect role for you.

Key Responsibilities:

• HR Strategy Development and Implementation: You will be responsible for developing and executing HR strategies that are aligned with the company’s business goals. This includes designing systems and procedures that support the organization in attracting, developing, and retaining top talent.
• Performance Management: By implementing effective performance management strategies, you will help drive a high-performance culture within the organization. Your goal will be to motivate employees to contribute to the company’s success and foster personal growth.
• Talent Development: You will play a critical role in supporting current and future business needs by developing strategies that focus on employee engagement, motivation, and retention. Ensuring that the company has the human capital needed to succeed will be a key part of your role.
• Compensation and Benefits: You will work strategically to optimize the company’s compensation and benefits structures. By ensuring that the company offers competitive pay and benefits packages, you will help attract, retain, and motivate employees.
• Recruitment: Developing innovative recruitment strategies will be a key focus. You will be tasked with attracting top-tier talent, particularly within the animal nutrition industry, ensuring that the company has the skills and expertise required to meet its objectives.
• Employee Well-being and Positive Work Environment: Fostering a positive work environment is essential. You will be responsible for creating an atmosphere of collaboration, innovation, and employee well-being. You will also proactively address employee concerns, promoting a culture of trust and support.
• End-to-End Recruitment and Selection: You will manage the full recruitment cycle, ensuring that the process aligns with the company’s objectives. From attracting candidates to final selection, your expertise will ensure that the company hires the best talent available.
• Employee Relations: Acting as a bridge between management and employees, you will handle demands, and other issues with a focus on empathy and resolution. Maintaining open channels of communication and promoting a healthy work environment will be a critical part of your role.
• Corporate HR Collaboration: You will maintain close communication with the corporate HR team, implementing global projects and initiatives. Attending corporate meetings, both online and at the headquarters in the Netherlands, will be an important aspect of your role.
• Performance Appraisal System: You will design and oversee a performance appraisal system that not only assesses employee contributions but also rewards them accordingly. Your aim will be to create a system that motivates employees and encourages high performance.
• Legal Compliance: Ensuring legal compliance across all aspects of human resource management is crucial. You will be responsible for making sure that the company adheres to all relevant HR laws and regulations in UAE.
• Event Organization: Contributing to the company’s culture by organizing impactful events that promote employee engagement and foster a strong organizational culture will also be a part of your responsibilities.

Job Requirements:

To be successful in this role, you should possess the following qualifications:

• Educational Background: A bachelor’s degree in Human Resources, Business Administration , or a related field is required.
• Experience: You should have a minimum of 7 years of experience in HR, with a proven track record of managing diverse teams and departments. Experience in the agricultural or animal nutrition industry is a plus.
• HR Expertise: You will need to demonstrate expertise in talent acquisition, employee relations, training and development, and performance management . A strong understanding of HR laws, regulations, and best practices in Egypt is essential.
• Strategic HR Management: You should have experience in aligning HR initiatives with business goals and driving strategic outcomes.
• Financial Acumen: A strong understanding of budgeting, cost control, and financial management in the context of HR will be required.
• Leadership Skills: You should have excellent leadership and management skills , with a demonstrated ability to lead a team and drive results.
• Communication: Excellent communication and presentation skills are essential, as you will need to collaborate with employees at all levels of the organization.

Why Join Us?

By joining this organization, you will be part of a leading international company that values its employees and invests in their growth and development. You will have the opportunity to shape HR strategies and make a significant impact on the company’s success. Additionally, you will work in a collaborative and positive environment that fosters innovation and employee well-being.

How to Apply:

If you meet the requirements and are excited about the opportunity to make a real difference, we encourage you to apply.

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The Role
We are seeking a dynamic Training and Quality Assurance Manager to lead and optimize our valet parking services in the UAE. This role focuses on developing robust training programs and ensuring the highest quality standards, enhancing customer satisfaction and operational excellence. Responsibilities: - Design, implement, and oversee comprehensive training programs for all valet parking staff to ensure exceptional service delivery. - Develop and maintain quality assurance protocols to monitor and evaluate valet operations consistently. - Conduct regular audits and assessments to identify areas for improvement and enforce compliance with company and industry standards. - Collaborate with management to establish performance metrics and effectiveness of training initiatives. - Lead coaching sessions and workshops to enhance skill sets and operational knowledge among team members. - Analyze customer feedback and service data to drive continuous improvements in service quality. - Prepare detailed reports on training outcomes and quality assurance findings for senior management. - Stay updated with industry trends and best practices to keep our services competitive and compliant.

Requirements
- Proven experience in training and quality assurance within the valet parking or related service industry. - Strong leadership and organizational skills with the ability to manage and motivate a diverse team. - Excellent communication and interpersonal abilities to engage effectively with employees and management. - Sound understanding of quality control methodologies and customer service principles. - Ability to analyze data and translate findings into actionable improvements. - Fluency in English; proficiency in Arabic is considered an advantage. - Bachelor's degree in Hospitality, Business Management, or a related field preferred. - Detail-oriented with a proactive approach to problem solving and quality enhancement.

About the company
Valtrans Transportation Systems and Services has been meeting the need for innovative and efficient transportation services solutions since 2003. We are the first company in the Gulf region to integrate network transportation solutions with hospitality. Through a combination of clear-cut approaches and sophisticated technology, we deliver exceptional services to our clients, putting customer service at the forefront of everything we do, which sets us apart from our competitors, enabling the rapid growth of our company. Our client list continues to grow, and includes international airports, malls, private hotels and some of the most prestigious hotels in the United Arab Emirates. Our core aim is to deliver the best and most reliable transportation systems to keep our customers organisations running smoothly and efficiently.

Overview

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Job Description

The Assistant Training and Quality Manager plays a pivotal role in driving learning excellence and service quality across The First Group Hospitality portfolio. This individual supports the planning, coordination, and execution of training and quality assurance initiatives, ensuring alignment with diverse international brand standards and enhancing both team performance and guest satisfaction.

• Assist in the design, coordination, and delivery of engaging training programs, with a special focus on leadership development and performance-based learning.
• Facilitate onboarding and induction programs, ensuring new hires are immersed in brand culture and operational standards from day one.
• Support departmental trainers in the delivery of impactful, on-the-job learning across all properties.
• Manage cross-property training calendars, track participation, measure training effectiveness, and ensure consistency in execution.
• Maintain and monitor compliance with mandatory e-learning platforms from various international brands
• Provide regular training performance reports and insights to senior leadership.
• Conduct training needs analysis (TNA) using data from performance reviews, guest feedback, and operational KPIs to identify and close skill gaps.
• Support the implementation and routine monitoring of brand standards and service excellence benchmarks across all properties.
• Conduct internal audits, mystery shopper evaluations, and departmental quality inspections to ensure alignment with operational expectations.
• Analyze guest feedback (e.g., TrustYou, Medallia, ReviewPro, Brand Audits) to identify service opportunities and drive improvement.
• Assist in the creation and execution of quality improvement plans, ensuring timely and effective follow-up on all action points.
• Support internal communications regarding quality standards, brand updates, and best practices sharing.
• Establish strong and collaborative relationships with Head of Departments, HR Business Partners, and property leadership teams to support training alignment and performance goals.
• Act as a learning and quality partner for all operational departments to ensure continuous professional development and guest-centric service culture.

Desired Skill & Expertise

• Minimum 3 years’ experience in the hospitality industry, ideally with exposure to both training and quality management functions.
• Previous experience working in a multi-property or group-level role is highly desirable.
• Proven ability to work with multiple international brands, understanding and applying different standards and e-learning ecosystems.
• Strong facilitation, communication, and presentation skills across all levels of the organization.
• Demonstrated analytical capability, especially in identifying training needs and supporting data-driven learning strategies.
• Proficiency in Microsoft Office, especially PowerPoint (for professional presentations and training decks) and Excel (for data tracking, analysis, and reporting).
• Highly organized, self-motivated, and capable of managing multiple priorities in a fast-paced environment.
• A passion for people development, service excellence, and continuous improvement.

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Arabic Speaker – Required

About the Role:We are seeking an experienced B2B Sales Manager with a solid background in the training industry. The ideal candidate must be an Arabic speaker and will be responsible for managing key corporate accounts, driving new business opportunities, and ensuring strong client relationships across Abu Dhabi. Key ResponsibilitiesDevelop and maintain strong relationships with existing and potential corporate and government clients, focusing on business growth and client satisfaction.Keep the sales pipeline updated in the CRM, providing regular reports on new and existing opportunities, lead status, and revenue forecasts.Be proactive in outbound sales activities — including client visits, virtual meetings (Zoom), phone calls, and marketing campaigns — to expand the client base.Identify client training needs and collaborate with internal teams to design customized solutions and proposals.Ensure accurate pricing, timely invoicing, and payment collection prior to course commencement.Monitor sales performance against targets, taking corrective measures when needed to achieve objectives.Core CompetenciesProven ability to initiate contact, build rapport, and engage key decision-makers.Strong consultative selling skills with the ability to match client needs to tailored training solutions.Skilled in negotiation, relationship management, and client retention.Excellent communication, presentation, and interpersonal skills.Skills & ExperienceMinimum 4 years of experience in sales or account management, ideally within the training or professional development industry.Experience working with corporate clients and government organizations in the UAE is an advantage.Proficiency in MS Office and familiarity with CRM/ERP systems.Understanding of basic P&L, pricing, and costing structures.Bachelor’s degree in Business, Marketing, or a related discipline from a reputable institution.Excellent English and Arabic language proficiency is essential.Candidate must be residing in UAE and willing to work in Abu Dhabi – Yas Island

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About the Job

An exciting opportunity has arisen for Managers in Training– Rooms to join Jumeirah Hotels in Dubai.

The main duties and responsibilities of this role include:

• Rotate through the different departments and job roles within the Rooms Division of the hotel to gain a comprehensive understanding of its operations, processes, and business function.
• Ensure daily operations meet service standards and follow standard operating procedures.
• Contribute to cross-functional projects by providing support, conducting research, analyzing data, and offering insights to help achieve project objectives.
• Identify opportunities for process optimization, efficiency gains, and performance improvement, and actively contribute ideas and suggestions for enhancing organizational effectiveness.
• Participate in performance evaluations and feedback sessions with supervisors and mentors to assess progress, receive constructive feedback, and identify areas for further development and growth.
• Resolve escalations and concerns effectively, ensuring memorable guest experiences.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum completion of two (2) internships in Luxury Hospitality
• Must have a degree in Hospitality Management or equivalent experience
• Software competencies including Microsoft Office programs
• Project Management Skills and strong attention to detail
• Fluent in English; additional languages are a strong advantage

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)

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