257 Head Waiter jobs in the United Arab Emirates

Job Description - Head Waiter (HEA )

HEA

ABOUT THE COMPANY

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

JOB PURPOSE

The Head Waiter is responsible for supervising waiters, waitresses, and runners in designated sections, as well as serving customers to ensure their needs are met with high-quality service in a timely manner.

RESPONSIBILITIES

1. Recommend food and beverages to customers, take their orders, and communicate them to the kitchen and/or bar staff accordingly.
2. Supervise and serve food and beverages in accordance with the brand's procedures and standards to ensure outstanding customer service.
3. Carry out various customer service activities, including handling bill payments and complaints, and escalate complex issues to the manager.
4. Supervise the execution of food and beverage preparation techniques in accordance with the brand's standards and report any non-conformities to the manager.
5. Prepare and send the daily order to the storekeeper to replenish needed items. Conduct weekly and monthly counts of crockery, cutlery, condiments, and other floor needs to inform the manager.
6. Participate in the restaurant's mandatory opening and closing procedures to ensure work is performed to the required quality standards, including counting and recording tips, while adhering to norms and internal standards.
7. Participate in achieving the set targets for the brand shop.
8. Conduct briefings and training for assigned team members as needed. Monitor the performance of waiters and runners, providing feedback to higher management.

LANGUAGE & TECHNICAL SKILLS

• Fluency in English.
• Fluency in Arabic is a plus.

EDUCATION

Technical degree in Hospitality Management, or a related field.

EXPERIENCE

Two to four years of experience in F&B Operations, or a similar role.

BEHAVIORAL COMPETENCIES

1. Customer Focus : Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.
2. Ensures Accountability : Holds self and others accountable to meet commitments. For example, operates with a clear sense of responsibility; learns about, and adheres to, most policies, procedures, and work requirements. Takes steps to ensure work is done properly, communicates status, and addresses any errors.
3. Drives Results : Consistently achieves results, even under tough circumstances. For example, devotes considerable effort to surpassing goals and achieving the best possible results; goes above and beyond to achieve excellence. Drives ahead with great focus when faced with obstacles and setbacks; maintains productivity and a positive attitude.
4. Builds partnerships and works collaboratively with others to meet shared objectives. For example, learns how to operate as a team player, contributing actively to the group's efforts. Seeks others' inputs, appreciates their contributions; offers to help when the need is clear.
5. Manages Ambiguity : Operates effectively, even when things are not certain or the way forward is not clear. For example, learns about changing priorities and responds appropriately. Connects with appropriate individuals to gain direction. Takes steps forward, even when details are unknown.

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.

Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world’s leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.

One of the world’s most unique and exciting restaurants, at Dinner by Heston Blumenthal historical British nostalgia meets the future with a modern dining experience informed by the past. For Dinner, Michelin-star Chef Heston Blumenthal OBE, who is celebrated worldwide as one of the most progressive chefs of his time, has developed multi-sensory cuisine, food pairing and flavour encapsulation. All dishes are accompanied by an eclectic selection of global wines, with a lively cocktail bar offering a bespoke range of drinks, distillations, and infusions. Experiential dining at its best, expect the unexpected.

As Head Waiter at Dinner by Heston Blumenthal you will provide hands-on support and assistance to colleagues to ensure that the highest levels of fine dining service and courtesy are provided to our guests. The Head Waiter will greet all guests as they are being seated, creating a professional and friendly rapport to ensure a positive first impression and exceptional standard of service. You will be familiar with the complete food and beverage menu, knowledgeable on all promotional activities, and provides specialist advice to guests and colleagues on menu items when required. In addition to the above a priority of this role will be to closely monitor the consistency of food and beverage items that are being served to ensure overall service quality, escalating any major problems or complaints to management.

The ideal candidate must have a passion for hospitality with a minimum 2 years’ experience in a similar role with a proven track record of working in a high-volume restaurant. The successful candidate must possess excellent communication skills, be a team player, manage multiple tasks and have confidence in dealing with a diverse set of clienteles. Atlantis, The Royal offers an unbeatable opportunity to grow and develop in your career right in the mix of a continuously developing city and a diverse range of cultures.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.

Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

Awondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

• Ensure the day to day operation is smooth in the restaurant
• Assist the leadership team of the restaurant in achieving high guest satisfaction
• Guide and lead the server in the restaurant
• Perform the duties of supervisor on regular basis
• Maximize sales potential and encourage up selling in order to maximize rates.
• Ensure cash floats are secured at all times.
• To work within budgeted costs
• To minimize abuse of operating equipment
• To ensure that requisitions for supplies are completed, delivered and accounted for.
• To minimize the use of overtime
• To ensure that there is enough operating equipment at all times.
• To record all voids, and report any payment discrepancies to Restaurant Manager.
• To follow Company procedures when handling cash, credit cards and cheques.
• To see guests concerning all complaints and report all complaints to Manager.
• To liaise with colleagues over guests requirements and needs.
• To ensure handover at shift end and beginning.
• To liaise with Head Chef on a regular basis.
• To liaise with Reception on a regulars basis.
• To gain customer feedback at all times.
• To complete a full report of the day’s events in the Management Report Book.
• Create and maintain a personal and respectful rapport with regular guests.
• Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through.

• Minimum 2 (two) years’ management experience in Restaurants and Bars. Job Description
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Enter and locate work related information using computers and/or point of sale systems
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast paced environment and have a high level attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork

Job Title: Head Waiter / Sommelier Support
Location: Dubai, UAE

Salary: AED 4800 per month + housing and transpo

About the Role:
We are looking for an experienced Head Waiter with strong wine knowledge to join our team. The ideal candidate will have proven experience in Italian outlets or Italian cuisine restaurants, be currently based in Dubai, and bring both leadership and service excellence to the role. This position combines team leadership with hands-on guest service, including occasional shifts as a sommelier.

Key Responsibilities:

• Lead and supervise the front-of-house team to ensure smooth daily operations.
• Provide training and guidance to staff, with a focus on wine service and Italian dining standards.
• Deliver exceptional guest service, handling VIP guests and special requests with professionalism.
• Act as sommelier during selected shifts: curate wine pairings, advise guests, and support wine service.
• Ensure all service standards, hygiene, and safety protocols are consistently met.
• Collaborate with management to enhance the guest experience and drive service excellence.

• Previous experience as Head Waiter or in a supervisory role within an Italian outlet/Italian cuisine restaurant.
• Strong wine knowledge (WSET or equivalent certification is an advantage).
• Ability to train, motivate, and lead a team.
• Already based in Dubai and available for immediate joining.
• Excellent communication and interpersonal skills, with a passion for hospitality.

Job Description
We are currently looking for dynamic, and self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products, with prompt, accurate and personalized service.

As a Head Waiter/ Head Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as-

• Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation
• Conduct regular training sessions with the assigned team in line with the departmental SOP's
• Monitor duty schedules for the respective team
• Ensure the proper appearance and grooming of assigned employees
• Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
• Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available
• Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being
• Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel
• Contribute to meet and maximize the monthly revenue budget for the respective outlet

Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You must also have fluency in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in leadership and supervisory roles are a definite plus.

Knowledge & Competencies
The ideal candidate will be a well presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care. You are a hands-on and proactive person with a charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding Hotel Operations

Effective Communication

Planning for Business

Supervising People

Understanding Differences

Supervising Operations

Teamwork

Adaptability

Customer Focus

Drive for Results

Education

Hospitality Management or Equivalent

Company Description

Jaffer Bhai's Restaurant LLC is a century-old culinary legacy renowned for its Mughlai, Indian, and Chinese culinary delights. Voted No. 1 Biryani Restaurant in UAE, it is famous for its biryani and iconic status in Mumbai. The restaurant combines tradition with innovation, creating memorable dining experiences that resonate with history and flavor.

Role Description

This is a full-time, on-site role for a Head Waiter located in Dubai. The Head Waiter will be responsible for daily restaurant operations, ensuring excellent customer service, managing food and beverage orders, supervising and guiding the waiting staff, and maintaining a high standard of cleanliness and presentation. They will also be in charge of addressing customer queries and complaints efficiently.

Qualifications

• Customer Service, Communication skills
• Food & Beverage knowledge, Food Service experience
• Basic Cooking skills
• Leadership and team management abilities
• Strong organizational and multitasking skills
• Ability to work in a fast-paced environment
• Experience in the hospitality industry is a plus
• High School diploma or equivalent education

About the role

As Head Waiter at The Royal Tea Room, you will provide hands-on support and assistance to colleagues to ensure that the highest levels of fine dining service and courtesy are provided to our guests. The Head Waiter will greet all guests as they are being seated, creating a professional and friendly rapport to ensure a positive first impression and exceptional standard of service. You will be familiar with the complete food and beverage menu, knowledgeable on all promotional activities, and provides specialist advice to guests and colleagues on menu items when required. In addition to the above a priority of this role will be to closely monitor the consistency of food and beverage items that are being served to ensure overall service quality, escalating any major problems or complaints to management.

About you

The ideal candidate must have a passion for hospitality with a minimum 2 years experience in a similar role with a proven track record of working in a high-volume restaurant. The successful candidate must possess excellent communication skills, be a team player, manage multiple tasks and have confidence in dealing with a diverse set of clienteles. Atlantis, The Royal offers an unbeatable opportunity to grow and develop in your career right in the mix of a continuously developing city and a diverse range of cultures.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.

Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Sexy Fish Dubai is a luxurious dining and entertainment destination located in the heart of the vibrant DIFC scene. Inspired by its iconic London counterpart, Sexy Fish Dubai offers an exquisite fusion of innovative cocktails, world-class cuisine, and captivating ambiance. Our food takes its inspiration from Asian cuisine, with a focus on Japan – sushi, sashimi, tempura, and robata. The bar is known for offering the world's largest Japanese Whisky Collection and prides itself on unique service standards and cocktail knowledge. As we prepare to redefine Dubai's nightlife experience, we are seeking passionate and skilled individuals to join us

We are currently seeking a dedicated and service-oriented individual to join our team as a Waiter or Head Waiter. As a Waiter/Headwaiter at our restaurant, you will be an integral part of delivering an outstanding dining experience. If you have a passion for hospitality, possess fine dining expertise, and are committed to providing exceptional service, we invite you to bring your skills to the renowned setting we call home.

Key Responsibilities:

• Greet guests in a professional and friendly manner.

• Take and relay accurate food and beverage orders to the kitchen and bar.

• Provide detailed information about menu items, specials, and wine selections.

• Collaborate with kitchen and bar staff to maintain a smooth workflow.

• Handle guest inquiries, concerns, and special requests with tact and professionalism.

• Uphold the highest standards of cleanliness and hygiene in the dining area.

Requirements:

• Proven experience as a Waiter/Waitress in a high-end restaurant or similar establishment.

• Exceptional customer service and communication skills.

• Knowledge of fine dining etiquette and service standards.

• Ability to multitask in a fast-paced environment.

• Attention to detail and a passion for delivering an outstanding guest experience.

Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.

We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

JOB OVERVIEWThe Head Waiter is responsible to lead the front-of-house team and ensure exceptional customer service in the restaurant. This job is responsible for overseeing the dining room operations, coordinating the service staff, and ensuring a seamless and enjoyable dining experience for guests.

KEY DUTIES AND RESPONSIBILITIESSupervise and coordinate the activities of the wait staff to ensure efficient and smooth service during service hours. Assign sections and tables to wait staff, ensuring equal distribution of workload and optimal service coverage. Oversee table set-up and arrangement, ensuring a clean and well-presented dining area. Monitor table turnover and ensure timely seating of guests while maintaining high service standards. Greet guests warmly, guide them to their tables, and provide information about the menu and daily specials. Ensure that guests' needs and requests are promptly addressed and resolve any complaints or issues in a professional manner. Maintain a friendly and attentive demeanor, engaging with guests to create a positive and memorable dining experience. Monitor guest satisfaction, gather feedback, and take appropriate actions to enhance service quality. Train and mentor new and existing wait staff on service standards, menu knowledge, and customer interaction. Provide ongoing coaching and feedback to ensure the development of the service team. Foster a positive work environment that promotes teamwork, professionalism, and excellent customer service. Conduct performance evaluations and assist in the identification of training needs and opportunities for improvement.Maintain a visible presence on the dining floor, monitoring service flow, and ensuring the smooth.Coordinate with the kitchen staff to ensure the timely and accurate delivery of food and beverages. Oversee the handling of reservations, walk-ins, and seating arrangements to optimize table turnover and guest satisfaction. Monitor cleanliness and organization of the dining area, ensuring adherence to health and safety standards. Prepare reports on key performance indicators, such as guest counts, table turnover, and customer feedback. Handle cash transactions and reconcile receipts at the end of each shift, ensuring accuracy and adherence to financial procedures. Uphold company values throughout business practices and utilize sound judgment in decision making. Any other additional duties as may be required by management based on needs of the business.

POSITION REQUIREMENTSMinimum of 2 years of experience in a fine dining restaurant settingPrior experience in an Italian restaurant is mandatory