535 Service Desk jobs in the United Arab Emirates

Service Desk Engineer

Dubai, Dubai Americana Computer Systems

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Job Description

User Support: Responding to user queries and issues, either via phone, email, chat, or in-person.

Troubleshooting: Diagnosing and resolving technical issues, which can range from simple password resets to more complex problems with network connectivity or software functionality.

Hardware and Software Maintenance: Installing, configuring, and updating hardware and software, and ensuring they are functioning correctly.

Documentation: Keeping records of issues and resolutions, maintaining IT inventory and documentation of processes and systems.

Escalation of Issues: Recognizing when a problem needs to be escalated to a higher-level technical team or management.

User Training and Guidance: Educating users on how to use various IT resources and software applications effectively.

Ensuring Compliance: Making sure that IT practices adhere to organizational policies and industry standards, including security protocols.

Minimum Requirements
  1. Minimum 2 years of experience with exposure in similar Operations
  2. Educational Background: Often requires at least an associate degree in information technology, computer science, or a related field. Some positions may require a bachelor's degree.
  3. Technical Skills: Knowledge of computer systems, networks, and common software applications. Familiarity with various operating systems like Windows, macOS, and Linux is also important.
  4. Problem-Solving Abilities: The ability to diagnose and resolve technical issues efficiently.
  5. Communication Skills (Arabic and English): Strong verbal and written communication skills are essential for explaining complex IT concepts to non-technical users.
  6. Customer Service Orientation: A friendly and patient demeanour for dealing with frustrated users or complex IT issues.
  7. Certifications: Certifications like CompTIA A+, Microsoft Certified Professional (MCP), or ITIL V4 Foundation can be beneficial.
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Service Desk Assistant

Dubai, Dubai See Ishidas Current Vacancies

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Job Description

Main Purpose of the Role

To support and provide cover for the spares administration and technical personnel, helping coordinate service activities within the ME aftersales department for customers based in the given region/sector.

Primary Responsibilities

  1. Take ownership of customer requests from identification of needs to closure of the file, aiming to achieve customer satisfaction at all times. This involves contacting other departments and coordination.
  2. Establish service visit quotations and process orders on the LN system.
  3. Log and maintain tickets on Zendesk within the required SLAs.
  4. Organise service visits, ensure spares are on site, service engineers understand the visit's purpose, confirm visits with customers, establish follow-up spares, and a service visit once the engineer's report is received. Forward the report to the customer and invoice for spares and service visits. Proceed with hours accounting and filing as required.
  5. Handle repairs or warranty issues and liaise with Woodgate.
  6. Answer phone calls and emails politely within the agreed timeframe.
  7. Establish credit notes for parts returns.
  8. Support workloads and serve as the backup of the Administrator when absent.
  9. Support and backup the Spares Coordinator when absent.
  10. Support and be a secondary backup for the Service Desk Engineer when absent.
  11. Build spares quotations, liaising with the UK spares, Japan, and UK shipping teams.
  12. Find technical information within Ishida systems to support engineers and customers.

Skills and Experience We Are Looking For

The ideal candidate will be highly organised, with excellent planning skills and strong attention to detail. They should be confident using IT systems and demonstrate effective problem-solving abilities. Accuracy, task management, and meeting deadlines are essential.

We seek someone with proven experience in a similar role, ideally with a background in customer service or B2B client support. Exceptional communication skills, both written and verbal, and the ability to build positive relationships are crucial.

The successful candidate will be self-motivated, proactive, a strong team player, and a leader by example. They should approach work with a positive attitude, integrity, and a commitment to high-quality results. A quick learner, dependable, and capable of ownership and collaboration will thrive in our high-performing team environment.

Applications should be submitted by 25 May 2025.

Interested in this opportunity?

If you'd like an informal discussion about the role before applying, please contact Frank Debarro. Discuss with your manager and then apply using the link in the email.

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Service Desk Engineer

Dubai, Dubai Intertec Softwares Pvt Ltd

Posted 5 days ago

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Job Description

JOB DESCRIPTION

JOB TITLE: Service Desk Engineer

JOB PURPOSE: L1 Support

QUALIFICATION: Diploma in Technology B.E/B. Tech or Equivalent

CERTIFICATIONS: CompTIA A or CompTIA N or any certificate from Microsoft

EXPERIENCE: 2 years

REPORTING TO: Service Delivery Manager

RESPONSIBILITIES (INCLUDES ALL TASKS):

  • Responding to IT support tickets and inquiries via various channels such as email phone or ticketing systems and documenting solutions and resolutions.
  • Handling solving and logging the technical tickets in ticketing system.
  • Provide quick and effective assistance with IT systems to all users.
  • Prepare IT assets to the users to meet the requirement.
  • Responding in a timely manner to technical issues and requests with high quality to meet SLA.
  • Installing and configuring computer hardware software systems networks printers and scanners.
  • Manage users account in AD and exchange server.
  • Analyzing and diagnosing issues and malfunctions with troubleshooting hardware and software.
  • Onboarding new users.
  • Excellent problem-solving and analytical skills.
  • The ability to break down technological processes and deliver clear step-by-step instructions to users.
  • Provide professional support to VIP users.
  • Troubleshooting and diagnosing IT problems identifying root causes and implementing solutions to minimize downtime and disruptions.
  • Assisting with the setup and deployment of new devices including computers printers and mobile devices.
  • Providing training and guidance to end-users on IT tools applications and best practices to enhance their productivity and technical proficiency.
  • Work with the team to provide high quality IT services to the users.
  • Must be able to communicate in Arabic.
  • ITIL certification will be an added advantage.

TECHNICAL SKILLS / COMPETENCIES:

  • Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
  • Basic networking experience.
  • Comprehensive experience in OS systems.
  • Proven experience in ticketing systems.

SOFT SKILLS:

MANDATORY

  • Excellent communication skills both written and verbal
  • Time Management.
  • Research Skills.
  • Attention to details.
  • Patience.
  • Work under pressure.
  • Multitask Management
  • Analytical and problem-solving skills
  • Teamworking skills
  • Arabic Speaking and Writing

OPTIONAL

  • ITIL
  • MCSA
  • CCNA

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Service Desk Engineer

Dubai, Dubai Americana Computer Systems

Posted 6 days ago

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Job Description

User Support: Responding to user queries and issues, either via phone, email, chat, or in-person.

Troubleshooting: Diagnosing and resolving technical issues, which can range from simple password resets to more complex problems with network connectivity or software functionality.

Hardware and Software Maintenance: Installing, configuring, and updating hardware and software, and ensuring they are functioning correctly.

Documentation: Keeping records of issues and resolutions, maintaining IT inventory and documentation of processes and systems.

Escalation of Issues: Recognizing when a problem needs to be escalated to a higher-level technical team or management.

User Training and Guidance: Educating users on how to use various IT resources and software applications effectively.

Ensuring Compliance: Making sure that IT practices adhere to organizational policies and industry standards, including security protocols.

Minimum Requirements
  • Minimum 2 years of experience with exposure in similar Operations
  • Educational Background: Often requires at least an associate degree in information technology, computer science, or a related field. Some positions may require a bachelor’s degree.
  • Technical Skills: Knowledge of computer systems, networks, and common software applications. Familiarity with various operating systems like Windows, macOS, and Linux is also important.
  • Problem-Solving Abilities: The ability to diagnose and resolve technical issues efficiently.
  • Communication Skills (Arabic and English): Strong verbal and written communication skills are essential for explaining complex IT concepts to non-technical users.
  • Customer Service Orientation: A friendly and patient demeanour for dealing with frustrated users or complex IT issues.
  • Certifications: Certifications like CompTIA A+, Microsoft Certified Professional (MCP), or ITIL V4 Foundation can be beneficial.

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Service Desk Engineer - L1

Dubai, Dubai Intertec Systems

Posted today

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Job Description

Qualification: Diploma in Technology, B.E/B. Tech or Equivalent

Certification: CompTIA A+ or CompTIA N+ or any certificate from Microsoft

Experience: 2+

Responsibilities:

• Responding to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions.
• Handling, solving and logging the technical tickets in ticketing system.
• Provide quick and effective assistance with IT systems to all users.
• Prepare IT assets to the users to meet the requirement.
• Responding in a timely manner to technical issues and requests with high quality to meet SLA.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Manage user’s account in AD and exchange server.
• Analyzing and diagnosing issues and malfunctions with troubleshooting hardware and software.
• Onboarding new users.
• Excellent problem-solving and analytical skills
• The ability to break down technological processes and deliver clear, step-by-step instructions to users.
• Provide professional support to VIP users.
• Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions
• Assisting with the setup and deployment of new devices, including computers, printers, and mobile devices
• Providing training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency
• Work with the team to provide high quality IT services to the users.
• Must be able to communicate in Arabic.
• ITIL certification will be an added advantage.

Mandatory:

  • Excellent communication skills, both written and verbal
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Butler Service Desk Agent

Abu Dhabi, Abu Dhabi Marriott Hotels Resorts

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Job Description


Start Your Journey With Us

From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.

Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers, and luminaries in the art of living. The hotel comprises 283 elegantly appointed guest rooms, including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite, the highest suspended suite in the world, connecting the two Nation Towers.

The St. Regis is part of Marriott International, a brand leader offering the most powerful portfolio in the industry. Our more than 30 leading brands and nearly 9100 properties in 142 countries and territories give people more ways to connect, experience, and expand their world. At the heart of The St. Regis, our exceptional staff, whom we address as Hosts, are the ultimate luxury ambassadors dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi's best address, The St. Regis Abu Dhabi, the house of luxury awarded with the prestigious Forbes Travel Guide 5-Star Rating.

POSITION PURPOSE

The Butler Service Desk Agent attends promptly and efficiently to all phone calls within 3 rings and is the primary point of contact for all telephone correspondence within the hotel. All phone calls are answered with a warm welcome, and the agent answers any guest questions, anticipates their wants and needs, and resolves guest problems. Ensure guests' immediate requirements are catered for. The Butler Services Agent has an awareness of regular guest names and requirements and has a full understanding of core Front Office processes.

ESSENTIAL FUNCTIONS:
  • Has a full knowledge of Marriott Bonvoy Program, hotel occupancy, and availability.
  • Knowledgeable in all room types and attributes (layout, size, connecting configurations, and views).
  • Keeping Butlers informed of blocking and unblocking rooms, reallocation, and room moves when Front Office liaises the changes with the Agents.
  • Locate arriving, in-house, and departed guests by name and room number.
  • Competent in messaging functionality (creating, modifying, delivering, deleting).
  • Answer all phone calls and adhere to the standards set forth within the Telephone & Verbiage FOE.
  • Transfer calls to an appropriate guest or department when requested by callers.
  • Coordinate guest requests with all relevant departments.
  • Thoroughly conversant with all room types, décor, and outlook.
  • Communication and recording of complaints.
  • Ensure full liaison with other members of the team.
  • Strong communication with other areas, especially Front Office, Butlers, and Housekeeping.
  • Make sure all Starguest profiles are turned to Complete from incomplete lists.
  • Report maintenance faults and damage to machines, furniture, and fittings in all areas of the hotel to the maintenance department.
  • Strong relationship with guests and internal customers.
  • Prepare Wake Up Call log sheet for the following day and ensure this is handed over to the next shift.
  • Ensure all Wakeup call requests are logged accurately.
  • Give wake-up calls for guests.
  • Keep inventory of Butler On Call Items.
  • GXP Basics (profiles, preferences, defects reporting) are entered accurately and monitor existing profiles.
  • Ensure daily shift handover is completed thoroughly.
PREFERRED QUALIFICATIONS

Education: At least 1 year of experience within the hospitality industry.

Required Experience: Unclear Seniority

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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Service Desk Analyst Position

Dubai, Dubai beBeeTechnicalSupport

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Job Description

Job Description:

As a Technical Support Specialist, you will play a critical role in ensuring the continuous availability and optimal performance of our applications. You will be responsible for providing technical assistance, troubleshooting, and issue resolution to end-users and clients utilizing our applications.

The ideal candidate will have a strong background in application support and possess excellent problem-solving skills, with the ability to work independently and collaboratively in a fast-paced environment.

  1. Incident Resolution: Respond promptly to and resolve application-related incidents and service requests using a ticketing system to log, track, and document all support interactions.
  2. Application Monitoring: Monitor the performance and health of applications to proactively identify potential issues and collaborate with other teams to address underlying infrastructure problems affecting application performance.
  3. Troubleshooting: Investigate, diagnose, and resolve technical issues reported by end-users or automated monitoring systems and collaborate with development teams to escalate and resolve complex technical problems.
  4. Communication: Provide clear and concise communication to end-users and stakeholders regarding incident status, progress, and resolution.
  5. Documentation: Create and maintain documentation related to known issues, solutions, and troubleshooting procedures.
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ICT Service Desk Assistant

Dubai, Dubai Dicetek LLC

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Job Description

Join to apply for the ICT Service Desk Assistant role at Dicetek LLC.

  • Respond to du ICT customers through email and telephone to provide information regarding du ICT Services.
  • Create and own the Trouble Tickets until resolution.
  • Coordinate resolution of customers' escalations and escalate to the supervisor any non-standard incidents.
  • Continuously develop own skills by attending all required training courses and maintaining an up-to-date knowledge of products, services, systems, and work processes necessary.
  • Ensure conduct of behavior and representation of du values at all times.
  • Work collaboratively with the team to ensure the company's image and brand values are upheld.
  • Advise the manager regarding new opportunities with current customers and prospects.
  • Provide feedback on issues and concerns about procedures and products to improve customer service and market intelligence gathering.
Key Accountabilities
  • Respond to du ICT customers through email and telephone to provide information regarding du ICT Services.
  • Create and own the Trouble Tickets until resolution.
  • Coordinate resolution of customers' escalations and escalate to the supervisor any non-standard incidents.
  • Develop skills through training and maintain knowledge of products, services, systems, and work processes.
  • Represent du values professionally at all times.
  • Collaborate with the team to promote the company's image and brand.
  • Identify and advise on new business opportunities.
  • Gather and provide feedback on procedures and products to enhance customer service.
Qualifications
  • Minimum Diploma qualification.
  • CCNA/CCNP/ITIL Certification preferred.
Experience
  • At least 2 years of customer service experience in an international IT/Telecommunications organization.
  • Experience in Service Support and/or Delivery roles.
  • Good understanding of ITIL for service management.
Skills
  • Basic knowledge of Cloud Services (VMware and OpenStack).
  • Proficiency in PC skills and MS Office, MS Outlook.
  • Customer-focused with sales orientation.
  • Team player with a flexible work approach.
  • Self-motivated and able to work in shifts.
  • Strong problem-solving and analytical skills.
  • Excellent written and verbal communication skills, preferably in Arabic and English.
Additional Details
  • Employment type: Contract
  • Job function: Other
  • Industries: IT Services and IT Consulting

This job posting is active and available.

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ICT Service Desk Representative

Dubai, Dubai beBeeCustomerSupport

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Job Description

About the Job

This is a customer-facing role where you will be responsible for providing top-notch service to ICT customers through email and telephone.

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ICT Service Desk Assistant

Dubai, Dubai Dicetek LLC

Posted today

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Job Description

Join to apply for the ICT Service Desk Assistant role at Dicetek LLC

Join to apply for the ICT Service Desk Assistant role at Dicetek LLC

  • Respond to ICT customers through email and telephone to provide information regarding ICT Services.
  • Create and own the Trouble Tickets until resolution
  • Coordinate resolution of customers' escalations and escalate to the supervisor any non-standard incidents
  • Continuously develop own skills by attending all required training courses and maintaining an up-to-date knowledge of products, services, systems and work processes necessary.
  • Ensure conduct of behavior and representation of du values at all the times.
  • Work collaboratively with the team to ensure company image and brand values are illustrated at all the times
  • Advise the manager regarding new opportunities that may be developed with current customer as well as new prospects.
  • Provide feedback information on issues and concerns about procedures and products to optimize market intelligence gathering and improve customer service.

Key Accountabilities
  • Respond to ICT customers through email and telephone to provide information regarding ICT Services.
  • Create and own the Trouble Tickets until resolution
  • Coordinate resolution of customers' escalations and escalate to the supervisor any non-standard incidents
  • Continuously develop own skills by attending all required training courses and maintaining an up-to-date knowledge of products, services, systems and work processes necessary.
  • Ensure conduct of behavior and representation of du values at all the times.
  • Work collaboratively with the team to ensure company image and brand values are illustrated at all the times
  • Advise the manager regarding new opportunities that may be developed with current customer as well as new prospects.
  • Provide feedback information on issues and concerns about procedures and products to optimize market intelligence gathering and improve customer service.

Qualifications
  • Minimum Diploma
  • CCNA/CCNP/ITIL Certification preferred

Experience
  • A minimum 2 years of experience preferably in customer service within an International IT / Telecommunications organization.
  • Experience Service Support and or Delivery role.
  • Good understanding of ITIL for service management

Skills
  • Basic knowledge of Cloud Services (VMware and Open stack)
  • Keyboard proficiency and PC skills (MS Office and MS Outlook).
  • Customer Service focused and Sales orientated
  • Team player
  • Flexible approach towards work
  • Self-motivated / Self-starter
  • Able to work in shifts
  • Problem solving / Analytical skills
  • Strong communication skills written and verbal in one, but preferably two of the following
  • Languages – English
Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Contract
Job function
  • Job function Other
  • Industries IT Services and IT Consulting

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