239 Help Desk Analyst jobs in the United Arab Emirates

At Sana Commerce, we’re committed to creating an inclusive environment because we know our diverse workforce is one of our greatest strengths.

What started in 2007 with a pizza and a plan has grown into a fast-moving SaaS company that helps manufacturers, distributors, and wholesalers thrive in B2B commerce complexity.

Our mission? To transform the way businesses buy and sell, so they can grow, build stronger relationships, and make the most of digital commerce. Join us and take ownership of your career in a dynamic, fast-moving environment.

As a Support Analyst, you are in daily contact with our customers & partners to give them a great experience. You work with big names in the B2B industry. You are the face of Sana Commerce in the EMEA & APAC market, which gives you a lot of responsibility to maintain relationships. In this role, you will grow along as our company is growing!

What you'll get:

• The opportunity to make an impact at a fast-growing SaaS scale-up;
• Up to 3 weeks “work from anywhere” per year;
• A global and customized onboarding program (9,1/10 rated by previous hires);
• A hybrid working model – 4 days from the office, 1 day from home;
• Bi-Weekly company lunch on us (Wednesdays).

What you’ll be doing:

• Acting as the first point of contact for our customers & partners.
• Managing incoming tickets within service levels to ensure customer satisfaction.
• Working to resolve issues, questions, and requests self-sufficiently where possible.
• Analysing markup language and application logs to aid the development team in eliminating product bugs.
• Collaborating across functional areas to address customers’ needs as their champion.

What you’ll bring:

• At least a bachelor's degree or equivalent work experience.
• 5+ years of experience in a technical customer service role across IT industry/ complex product.
• Customer Service mentality. You thrive on helping customers. When issues arise, you see the potential to make something great out of it. You never back down and always strive to reach the best possible solution for your customers.
• Great organizational skills. The ability to balance your personal backlog against new work and special projects that will help grow your career. You have excellent attention to detail and time management.
• Technical affinity. You are comfortable using Excel, learning new software, and can understand HTML or XML. Experience working with E-Commerce software and/or ERPs is a plus.
• Communication skills. You speak and write fluently in English. Dutch and/or German are a plus. You easily understand customer needs and know how to look for the ‘question behind the question’.

Who we are:

At Sana Commerce, our values guide how we work, collaborate, and drive success.

• Champions of Our League. "We deliver lasting success, balancing quick wins and long-term value."
  We take pride in our unique product and extensive B2B knowledge and continuously strive to improve. No matter our role, we bring value every day, helping our customers and partners succeed.
• Supercharge Our Customers. "We’re revolutionizing B2B commerce together, helping our customers to lead and succeed."
  Our customers are at the heart of everything we do. We go beyond solutions, providing the tools and support they need to grow.
• Determined to Grow. "We embrace challenges, growing and raising the bar for ourselves and our industry."
  We take on challenges, seek feedback, and keep learning. Every setback is a chance to improve and move forward.
• Bold Together. "We dare to be bold because we have each other’s back."
  We collaborate across teams and time zones, challenge the status quo, and support each other to achieve the best outcomes.

Job descriptions can be tough to interpret. Even if you may not tick all the boxes, please explain your motivation for the role of Support Analyst. We strongly encourage you to apply if you still feel like you are a great match for this role. Apply now!

All your information will be kept confidential according to EEO guidelines.

Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them.

At Sana Commerce, we're committed to creating an inclusive environment because we know our diverse workforce is one of our greatest strengths.

What started in 2007 with a pizza and a plan has grown into a fast-moving SaaS company that helps manufacturers, distributors, and wholesalers thrive in B2B commerce complexity.

Our mission? To transform the way businesses buy and sell, so they can grow, build stronger relationships, and make the most of digital commerce. Join us and take ownership of your career in a dynamic, fast-moving environment.

As a Support Analyst, you are in daily contact with our customers & partners to give them a great experience. You work with big names in the B2B industry. You are the face of Sana Commerce in the EMEA & APAC market, which gives you a lot of responsibility to maintain relationships. In this role, you will grow along as our company is growing

What you'll get:

1. The opportunity to make an impact at a fast-growing SaaS scale-up;
2. Up to 3 weeks "work from anywhere" per year;
3. A global and customized onboarding program (9,1/10 rated by previous hires);
4. A hybrid working model – 4 days from the office, 1 day from home;
5. Bi-Weekly company lunch on us (Wednesdays).

What you'll be doing:

1. Acting as the first point of contact for our customers & partners.
2. Managing incoming tickets within service levels to ensure customer satisfaction.
3. Working to resolve issues, questions, and requests self-sufficiently where possible.
4. Analysing markup language and application logs to aid the development team in eliminating product bugs.
5. Collaborating across functional areas to address customers' needs as their champion.

What you'll bring:

1. At least a bachelor's degree or equivalent work experience.
2. 5+ years of experience in a technical customer service role across IT industry/ complex product.
3. Customer Service mentality. You thrive on helping customers. When issues arise, you see the potential to make something great out of it. You never back down and always strive to reach the best possible solution for your customers.
4. Great organizational skills. The ability to balance your personal backlog against new work and special projects that will help grow your career. You have excellent attention to detail and time management.
5. Technical affinity. You are comfortable using Excel, learning new software, and can understand HTML or XML. Experience working with E-Commerce software and/or ERPs is a plus.
6. Communication skills. You speak and write fluently in English. Dutch and/or German are a plus. You easily understand customer needs and know how to look for the 'question behind the question'.

Who we are:

At Sana Commerce, our values guide how we work, collaborate, and drive success.

1. Champions of Our League. "We deliver lasting success, balancing quick wins and long-term value."
   We take pride in our unique product and extensive B2B knowledge and continuously strive to improve. No matter our role, we bring value every day, helping our customers and partners succeed.
2. Supercharge Our Customers. "We're revolutionizing B2B commerce together, helping our customers to lead and succeed."
   Our customers are at the heart of everything we do. We go beyond solutions, providing the tools and support they need to grow.
3. Determined to Grow. "We embrace challenges, growing and raising the bar for ourselves and our industry."
   We take on challenges, seek feedback, and keep learning. Every setback is a chance to improve and move forward.
4. Bold Together. "We dare to be bold because we have each other's back."
   We collaborate across teams and time zones, challenge the status quo, and support each other to achieve the best outcomes.

Job descriptions can be tough to interpret. Even if you may not tick all the boxes, please explain your motivation for the role of Support Analyst. We strongly encourage you to apply if you still feel like you are a great match for this role. Apply now

All your information will be kept confidential according to EEO guidelines.

Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them.

Chainlink Labs seeks a Solution Support Analyst to ensure client success by troubleshooting, providing support, and enhancing processes for institutional users in banking and capital markets.

Description

About Us
Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access to real-world data, offchain computation, and secure cross-chain interoperability across any blockchain. Chainlink Labs helps power verifiable applications for banking, DeFi, global trade, and gaming by collaborating with some of the world's largest financial institutions, notably Swift, DTCC, and ANZ. Chainlink Labs also works with top Web3 teams, including Aave, Compound, GMX, Maker, and Synthetix. Chainlink Labs was ranked in Newsweek's 100 Most Loved Workplaces 2023 in both the United States and United Kingdom.

Job Description
As a Solution Support Analyst within our Banking and Capital Markets division, you will play a critical role in ensuring our institutional clients are successful with Chainlink. You will be the first point of contact for troubleshooting technical issues, providing timely and effective support to our broad range of users across the financial industry. Your ability to understand complex technical problems and provide effective solutions will be essential to maintaining customer satisfaction as the industry continues to adopt our products and services.

Your Impact
Provide ongoing technical support to large scale, institutional users of our platform
Establish credibility with the relevant stakeholders within institutions to provide top level service to them
Help with the development of processes and practices that lead to increased efficiency
Develop a customer support knowledge base

Requirements
Strong hands on experience investigating and solving technical issues on chain.
Background in building, maintaining and supporting complex software applications
Strong knowledge of, and experience with blockchain/web3 technology
Knowledge of, and experience with technologies such as cloud environments, containerisation, messaging systems, databases etc.
Hands on experience with block explorers
Scripting skills highly preferred (Python in particular)

Preferred Requirements
Knowledge of the banking and capital markets industry, key sectors and asset types.
Strong knowledge of Chainlink technology and its application across the web3 industry
Knowledge of, and experience using DeFi protocols such as Uniswap, AAVE and Synthetix
Ability to code (especially strongly typed languages and/or Solidity)

All roles with Chainlink Labs are global and remote-based. Unless otherwise stated, we ask that you try to overlap some working hours with Eastern Standard Time (EST).

Commitment to Equal Opportunity
Chainlink Labs is an equal opportunity employer. All qualified applicants will receive equal consideration for employment in compliance with applicable laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us via this form.

Global Data Privacy Notice for Job Candidates and Applicants
Information collected and processed as part of your Chainlink Labs Careers profile, and any job applications you choose to submit is subject to our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required.

Chainlink Labs seeks a Solution Support Analyst to support institutional clients in banking, solving technical issues, and enhancing customer satisfaction in the Web3 industry.

Description

About Us

Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access to real-world data, offchain computation, and secure cross-chain interoperability across any blockchain. Chainlink Labs helps power verifiable applications for banking, DeFi, global trade, and gaming by collaborating with some of the world's largest financial institutions, notably Swift, DTCC, and ANZ. Chainlink Labs also works with top Web3 teams, including Aave, Compound, GMX, Maker, and Synthetix. Chainlink Labs was ranked in Newsweek's 100 Most Loved Workplaces 2023 in both the United States and United Kingdom.

Job Description

As a Solution Support Analyst within our Banking and Capital Markets division, you will play a critical role in ensuring our institutional clients are successful with Chainlink. You will be the first point of contact for troubleshooting technical issues, providing timely and effective support to our broad range of users across the financial industry. Your ability to understand complex technical problems and provide effective solutions will be essential to maintaining customer satisfaction as the industry continues to adopt our products and services.

Your Impact

Provide ongoing technical support to large scale, institutional users of our platform. Establish credibility with the relevant stakeholders within institutions to provide top level service to them. Help with the development of processes and practices that lead to increased efficiency. Develop a customer support knowledge base.

Requirements

Strong hands on experience investigating and solving technical issues on chain.
Background in building, maintaining and supporting complex software applications.
Strong knowledge of, and experience with blockchain/web3 technology.
Knowledge of, and experience with technologies such as cloud environments, containerisation, messaging systems, databases etc.
Hands on experience with block explorers.
Scripting skills highly preferred (Python in particular).

Preferred Requirements

Knowledge of the banking and capital markets industry, key sectors and asset types.
Strong knowledge of Chainlink technology and its application across the web3 industry.
Knowledge of, and experience using DeFi protocols such as Uniswap, AAVE and Synthetix.
Ability to code (especially strongly typed languages and/or Solidity).
All roles with Chainlink Labs are global and remote-based. Unless otherwise stated, we ask that you try to overlap some working hours with Eastern Standard Time (EST).

Commitment to Equal Opportunity

Chainlink Labs is an equal opportunity employer. All qualified applicants will receive equal consideration for employment in compliance with applicable laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us via this form.

Global Data Privacy Notice for Job Candidates and Applicants

Information collected and processed as part of your Chainlink Labs Careers profile, and any job applications you choose to submit is subject to our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required.

• Responsible for the work order creation within the ME&LE segment.
• Creating the detailed reports that presented daily, weekly, monthly, quarterly and annually.
• Daily engagement with the account managers, solution consultants, delivery managers in order to fulfil the smooth delivery of the services to the customer.
• Undertaking the responsibilities on the activation, modification, upgrade, downgrade and renewal of fixed and NBI products within the CRM
• Identifying core billing, service issues and rectifying the problem.

Qualifications:

• University degree needed.

Experience:

• 3+ years of professional experience out of which minimum 1 year in a technical operation

Skills

• Good logical, statistical and inter-personal skills. The ability to communicate effectively at all levels and present a clear message
• Good analytical skills, including ability to plan and organize
• Good ability to be creative, flexible and responsive to organizational needs and standards
• Expert level skills in reporting and making use of CRM, billing, invoicing and outlook.
• Management certifications are preferred proven track record of successfully launching and managing IoT products or solutions.

#Hiring - IT Support Analyst, to be based in Dubai! Salary Range: AED16,000 - AED18,000 depending on experience Our client, an international law firm, is seeking to recruit an IT Support Analyst with a high focus on delivering an excellent level of customer service. The Analyst will provide all aspects of IT support and take ownership of IT issues through to resolution. Requirements and Qualifications:
Amenable to working in-office 5 days a week
Experience of working on a busy and demanding Service Desk supporting a large international customer base ideally within a legal practice
Sound knowledge of supporting MS Windows and Office, particularly Outlook and Word
A good understanding of PC Hardware and software setup and configuration
Knowledge of Document Management Systems preferably iManage
Experience of using Active Directory
Understanding of a software deployment package such as SCCM
Knowledge of legal specific applications such as InterAction, Intapp, is an advantage
Experience of troubleshooting and supporting telephone systems
Experience of logging tickets in ITSM call logging software If this sounds like the role for you, please reach out or send your CV/resume and covering letter to .

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Job Position IT Support Analyst Company Name Mena Recruit MENA Recruit Pty Ltd Dubai Requirements and Qualifications Ability to work inoffice 5 days a week Experience working on a busy and demanding Service Desk ideally supporting a large international customer base within a legal practice Proficiency in supporting Microsoft Windows and Office particularly Outlook and Word Good understanding of PC hardware and software setup and configuration Knowledge of Document Management Systems preferably iManage Experience using Active Directory Familiarity with a software deployment package like SCCM Knowledge of legalspecific applications like InterAction Intapp is an advantage Troubleshooting and support experience for telephone systems Experience logging tickets in ITSM call logging software

It Support • Dubai, United Arab Emirates

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This is a full-time on-site role for a Trade Support Analyst located in Dubai. The Trade Support Analyst will be responsible for providing support in the trading lifecycle, assisting with trade execution, and ensuring accurate trade settlements. Day-to-day tasks include monitoring trading activities, reconciling trade discrepancies, collaborating with internal teams to resolve issues, and preparing regular reports on trading activities. The role also involves managing communication with traders, clients, and counterparties to ensure smooth operations.

Qualifications

• Strong Analytical Skills and ability to interpret complex data
• Experience in Trading and Finance
• Knowledge of Settlement processes
• Attention to detail and a high level of accuracy
• Ability to work effectively in a fast-paced environment
• Bachelor's degree in Finance, Business, Economics, or related field
• Previous experience in a similar role is prefered

• Seniority levelEntry level

• Employment typeFull-time

• Job functionFinance and Sales

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Location: Dubai, UAE

The role of an executive assistant is crucial to the success of the executive and the company. An executive assistant supports the executive with tasks such as scheduling, reviewing, prioritizing, and responding to emails, answering and returning phone calls, organizing documents, maintaining records, taking notes at meetings, and other administrative duties that enable the executive to perform effectively.

• Manage scheduling for company executive(s)
• Draft, review, and send communications on behalf of company executive(s)
• Organize and prepare for meetings, including gathering documents and managing logistics
• Act as a Government Relations Officer
• Handle office administration
• Answer and respond to phone calls, relay messages, and communicate information to the executive
• Prioritize emails and respond as necessary
• Coordinate travel arrangements
• Maintain records and documents for company executive(s)

• Excellent written and verbal communication skills
• Bachelor's degree or equivalent
• Strong time-management skills
• Attention to detail
• Organizational skills
• Ability to multitask
• Basic understanding of commonly used computer software, such as Microsoft Office
• Interpersonal skills

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Business Consulting and Services