719 Help Desk Roles jobs in the United Arab Emirates

Dubai Career Level: Senior (5+ years of experience) Education: Diploma or Higher Education Full time 3 days ago

Positions: 1 No. of Application: 0

Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and subcontractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 14 years’ experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

Dubai Career Level: Mid Career (2+ years of experience)
Education: Bachelor's Degree
Full time 1 week ago

Positions: 1
No. of Application: 0
Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts.

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and ensure that required information is returned in a timely manner.
• Respond to queries, amend data, and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 4 year's experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

Job Description Role: Help Desk - Branches Location: Abu Dhabi Role Purpose: To assist customers in their banking requirements by delivering high quality service while projecting ADIB's professional image in all interpersonal dealings. Key Accountabilities of the role: These are the main responsibilities of this role Responsibilities: Maintaining a high level of service attitude towards customers. Executing, distribution, recording of customer instructions from various channels e.g. incoming mai Job Description Role: Help Desk - Branches Location: Abu Dhabi Role Purpose: To assist customers in their banking requirements by delivering high quality service while projecting ADIB's professional image in all interpersonal dealings. Key Accountabilities of the role: These are the main responsibilities of this role Responsibilities: Maintaining a high level of service attitude towards customers. Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc. Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas. General administrative work which may include preparation of memos, customer letters, filing etc., Delivery of cheque books and ATM cards to customers Handling and delivering captured card issues on account of customers Delivery of covered cards to customers Delivery of returned cheques to customers Perform any other responsibilities entrusted by Branch management from time to time. Specialist skills / Technical knowledge required for this role: Knowledge of ADIB's Retail & institutional Banking products & services Knowledge of ADIB's Operational Policies & Procedures Knowledge of UAE banking practices, regulations & risks Thorough Knowledge of all the Regulations issued by Central Bank of UAE Fair knowledge of service standards Knowledge of Cross Sales Computer skills This position is for UAE Nationals only.

Role: Help Desk - Branches Location: Abu DhabiRole Purpose: To assist customers in their banking requirements by delivering high quality service while projecting ADIB s professional image in all interpersonal dealings. Key Accountabilities of the role: These are the main responsibilities of this role Responsibilities: Maintaining a high level of service attitude towards customers. Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc. Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas. General administrative work which may include preparation of memos, customer letters, filing etc., Delivery of cheque books and ATM cards to customers Handling and delivering captured card issues on account of customers Delivery of covered cards to customers Delivery of returned cheques to customers Perform any other responsibilities entrusted by Branch management from time to time. Specialist skills / Technical knowledge required for this role: Knowledge of ADIB s Retail & institutional Banking products & services Knowledge of ADIB s Operational Policies & Procedures Knowledge of UAE banking practices, regulations & risks Thorough Knowledge of all the Regulations issued by Central Bank of UAE Fair knowledge of service standards Knowledge of Cross Sales Computer skills This position is for UAE Nationals only.

• Role - Help Desk Operator - Arabic Speaker
• Type - Permanent
• Salary Transport
• Location- Abu Dhabi

Technical and Professional Skills

• Minimum two (1) years' experience in office environment using keyboard skills.

• Excellent Phone Manner.

• Excellent Customer Handling skills.

• Excellent Email Handling Skills.

• Excellent data entry skills.

• Good communication and interpersonal skills at an individual and team level.

Knowledge

• Ability to work in an individual and team environment.

• Well-developed customer service skills.

• Sound analytical skills.

• English spoken and written is essential.

• Knowledge of the property and facility management.

• Technical knowledge of building services operations is an advantage.

• Have understanding in the principles of Quality Assurance and working to procedures.

• Have an understanding and experience of using computerised logging systems.

• Ideally experience in use of CAFM system.

Regards

TASC Recruitment Team

• Respond to Tickets: Ensure reply to staff inquiries as soon as they come in.
• PC/Laptop Configuration: Set up, configure, and troubleshoot desktops and laptops, including installing operating systems, drivers, and software.
• Log ITHD Tickets: Document each step taken for a ticket in the system for record-keeping and transparency.
• Follow Up on Open Tickets: Check and update ongoing tickets to make sure they're progressing toward resolution.
• Resolve Issues Efficiently: Work to solve end-user problems during the first interaction whenever possible.
• Resolve User Support Issues: Provide help with common user problems such as password resets, software installation, and network access.
• Prioritize Urgent Requests: Handle time-sensitive issues first, especially those affecting critical operations.

• 2 years' experience
• Knowledge about ITSM tools and ITHD Ticketing
• Knowledge about Windows 10 / 11
• Basic Knowledge of networking
• Bachelor's Degree in Computer science

This role is part of our customer-facing team, providing excellent support to our clients through effective communication and professional conduct.

As a key member of the team, you will be responsible for assisting customers with their banking needs while maintaining a high level of service attitude.

The successful candidate will have experience in customer-facing roles and excellent communication skills, both written and verbal.

• Handling customer inquiries and resolving issues efficiently.
• Executing distribution recording of customer instructions from various channels.
• Providing general administrative support, including preparation of memos and customer letters.
• Delivering cheque books and ATM cards to customers.
• Handling and delivering captured card issues on account of customers.
• Delivering covered cards to customers.
• Delivering returned cheques to customers.

Excellent communication and interpersonal skills are essential for this role, as well as a strong understanding of ADIB's products and services.

• Knowledge of ADIB's retail and institutional banking products and services.
• Knowledge of UAE banking practices, regulations, and risks.
• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of cross-selling.

This role offers the opportunity to work with a dynamic team and develop your skills in a fast-paced environment.

This position is open to UAE Nationals only. Unclear seniority required.

Job Title: Help Desk Specialist

We are seeking a highly skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our employees and customers.

• Troubleshoot application issues, OS problems and networking issues by analyzing symptoms, identifying root causes and implementing effective solutions.
• Provide general assistance to systems team members to ensure seamless system operations.
• Install software applications on various devices to meet business needs.
• Develop and conduct system test plans to identify potential issues before they occur.
• Evaluate existing systems for performance improvement opportunities.
• Support operations staff and developers with production problem resolution to minimize downtime.

• Evaluate vendor-supplied packages to ensure compatibility with our systems.
• Support customers in a technical help desk environment to provide excellent service experience.

To succeed in this role, you must have:

• Excellent analytical and problem-solving skills to troubleshoot complex technical issues.
• Strong communication skills to effectively collaborate with team members and customers.
• Ability to work in a fast-paced environment with multiple priorities.
• Basic knowledge of software applications and operating systems.

In return for your hard work and dedication, we offer:

• A competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and dynamic work environment.

If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, please submit your application.

This position involves managing customer inquiries and providing high-quality support through various channels. Key responsibilities include resolving issues independently, escalating complex cases when necessary, and staying up-to-date with product knowledge.

• Handle all inbound inquiries and communicate effectively via chat, email, and phone
• Independently provide accurate information to resolve problems/issues that arise
• Maintain current knowledge on products and processes to support customer service operations
• Elevate issues to team leaders or other departments as required
• Foster a positive team environment and adhere to quality standards
• Collaborate in initiatives aimed at enhancing team performance and achieving business objectives

About the Role: As a Customer Service Representative, you will play a crucial part in delivering exceptional customer experiences. Your ability to empathize with customers and resolve issues efficiently will make a significant impact on our organization's success.

• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Basic knowledge of products and services
• Strong analytical and time management skills
• Adaptability and willingness to learn

What We Offer: Our organization is committed to providing a supportive and dynamic work environment that fosters growth and development. As a valued member of our team, you can expect a competitive salary, opportunities for professional advancement, and a comprehensive benefits package.

How to Apply: If you are a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your relevant experience and qualifications.