1 546 Help Desk Technician jobs in the United Arab Emirates

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About the Company

We are looking for a skilled help desk specialist to provide fast and effective support to our in-house operations.

About the Role

As a help desk specialist, you will be required to respond to queries in person and over the phone, assess and diagnose computer hardware and software problems, and implement effective solutions. You may also be required to provide basic computer training, modify hardware systems, install computer peripherals, and perform basic computer maintenance.

Responsibilities

• Responding to client support queries.
• Providing support in person, over the phone, or via remote access.
• Diagnosing issues with computer software, peripherals, and hardware.
• Running software diagnostic tools and physically inspecting hardware systems.
• Providing basic computer training.
• Installing and upgrading hardware and software systems.
• Writing training manuals.
• Completing support tickets.

Qualifications

• Bachelor's/Diploma degree in computer science, information technology, or a similar field.
• 5+ years working as a help desk specialist.

Required Skills

• Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors.
• Knowledge of computer software systems, including databases, office applications, and operating systems.
• Excellent analytical and diagnostic skills.
• Advanced knowledge of help desk software and remote-access systems.
• High-level communication skills.
• Ability to troubleshoot complex hardware and software issues.
• Patience and understanding.
• Excellent English Communication Skills.

Pay range and compensation package

Salary: AED 7, ,000

Job Location: Dubai, UAE

Equal Opportunity Statement

We are committed to diversity and inclusivity.

The candidate will be responsible for:

1. Serving as the primary point of contact for the customers and all internal Galaxy offices.
2. Relationship management with customers and developing an understanding of their business needs.
3. Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.
4. Proactively tracking the shipments and notifying the customers whenever required.
5. Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.
6. Resolving customer issues by engaging suitable stakeholders.
7. Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.
8. Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.

Job Type: Full Time

Job Location: Dubai

Basic required skills:

• Excellent communication and interpersonal skills.
• Fluent in Hindi and English (oral and written).
• Computer literate.
• Familiar with MS Office tools.
• Familiar with international logistics and freight forwarding (ocean/air & import/export).

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Job Responsibility

· Maintaining a positive, empathetic, and professional attitude toward customers always.

· Responding promptly to customer inquiries.

· Responsible in time management, setting goals, implementation and monitoring and planning that includes the scope, activity schedule, potential risk (design variations, variations by the client, if the project is delated, she must try to fix the gap brought about delay)

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

· Knowing our products inside and out so that you can answer questions.

· Keeping records of customer interactions, transactions, comments, and complaints.

· Communicating and coordinating with colleagues, as necessary.

· Providing feedback on the efficiency of the customer service process.

· Ensure customer satisfaction and provide professional customer support.

· Attends client meetings as required within the scope of a project.

· Ability to transition from strategic thinking to creative and detailed execution.

· Tracks and maintains project timeframes, status reports and risk assessments

· Work requires supervising and monitoring performance for a regular group of employees including work objective/effectiveness and realigning work as needed

· Good knowledge of computer science such as HTML and CSS is required

Job Type: Full-time

Pay: AED2, AED3,000.00 per month

Key Responsibilities:

Assist with day-to-day clerical duties (data entry, filing, record management)

Handle calls and emails professionally

Support in scheduling meetings and appointments

Prepare simple reports, letters, and documents

Help maintain organized digital and physical filing systems

Provide excellent customer service with a positive attitude

Requirements:

UAE National (Emirati Passport Holder)

Fresh graduates & final-year students are welcome to apply

Good communication skills in English & Arabic

Basic knowledge of MS Office (Word, Excel, PowerPoint, Outlook)

• Eager to learn, organized, and team-oriented

Legor Dubai is part of Legor Group, an internationally renowned company and Italian legacy brand in the metals industry. We specialize in the research, development, and distribution of alloys, powders, and plating solutions for the jewellery, fashion, and industrial sectors. Our mission is to lead the way in sustainable metal innovation, providing cutting-edge solutions to our partners globally.

Position Overview

Legor Dubai is seeking a proactive and reliable Customer Service & Warehouse clerk to join our growing team in Dubai. This hybrid role combines warehouse operations with front-line customer service, ensuring an excellent experience for both internal and external stakeholders.

The ideal candidate is hands-on, organized, and customer-oriented, capable of managing stock movements while also handling sales counter tasks such as order quotations and invoicing.

Key Responsibilities

• Receive and inspect incoming goods, verifying accuracy and condition.
• Accurately store goods in the warehouse following internal procedures.
• Perform regular stock checks and inventory control.
• Assist customers at the service counter by preparing physical orders for collection or shipment.
• Generate quotations and issue sales invoices in coordination with internal systems.
• Maintain order and cleanliness in the warehouse and customer service area.
• Collaborate closely with internal departments and HQ in Italy to ensure smooth operations.
• Support documentation and basic administrative activities related to warehouse and sales.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: 1-2 years in a similar customer service and/or warehouse role preferred.
• Previous experience in a B2B environment or within the jewellery/metals industry is a plus.

Skills

• Strong organizational and time management skills.
• Attention to detail and high accuracy in stock handling.
• Excellent written and verbal communication skills, both in English and Hindi
• Customer-oriented with a professional and courteous approach.
• Proficient with Microsoft Office (Excel, Outlook) and basic inventory systems.
• Ability to handle physical work, including lifting and moving goods.
• Team player with a flexible and solution-oriented mindset.

Why Join Legor Dubai?

• Competitive salary and benefits package.
• Opportunity to work with a global leader in the metals science industry.
• Supportive and collaborative work culture.
• Real growth and development opportunities.

We look forward to hearing from you and welcoming you to our team

You+Baby Studio is expanding We're looking for a Customer Service to ensure every client enjoys a smooth and memorable experience—from their first booking to their final photos. If you're organized, people-focused, and passionate about delivering outstanding service, we'd love to hear from you

Your Role & Responsibilities

• Client Coordination – Be the main contact for clients, ensuring seamless communication between them and our studio team.
• Studio Readiness – Oversee inventory, set up equipment, and prepare the studio to create the perfect atmosphere for every session.
• Appointment Management – Schedule and manage bookings efficiently to optimize the studio's workflow.
• Payment Handling – Process transactions, issue invoices, and ensure smooth payment operations.
• Customer Engagement – Provide proactive assistance, answer inquiries, and ensure clients feel welcomed and valued.
• Problem-Solving – Address and resolve any client concerns with professionalism and care.
• Photography Support – Assist photographers in managing client interactions during sessions.

Who We're Looking For

• Experience in Customer Service – At least 1 year in a client-facing role, ideally in hospitality or retail.
• Fluent in English – Excellent verbal and written communication skills.
• Detail-Oriented – Strong typing skills and accuracy in administrative tasks.
• Tech-Savvy – Comfortable using booking systems and handling digital processes.
• Highly Organized – Ability to multitask and manage time efficiently.
• Team Player – Flexible with scheduling, including weekends and holidays.

What We Offer

• Career Growth – Opportunities to develop and grow in a dynamic, expanding company.
• Creative Work Environment – A supportive, team-oriented culture where your contributions matter.
• Visa & Medical Insurance – Provided by the company.
• Paid Annual Leave
• Competitive Salary – Based on experience and qualifications.
• Work-Life Balance – 6-day work week with a conditional day off every two weeks.

We'll get in touch within 5 working days if we'd like to move forward with your application. If you don't hear from us, please know we truly appreciate your interest and would love to connect in the future

Job Type: Full-time

Experience:

• Customer Service: 2 years (Required)
• Hospitality: 1 year (Required)

Language:

• English (Required)

About the Role

We are seeking a dedicated and professional
Arabic Speaking Customer Service Consultant
to join our team. The ideal candidate will focus on providing high-quality customer support, assisting clients with inquiries, and ensuring a smooth and positive customer experience.

Key Responsibilities

• Handle customer inquiries via phone, email, chat, or in-person with professionalism.
• Provide accurate information and support regarding our products and services.
• Build and maintain strong relationships with customers, ensuring satisfaction and trust.
• Record and manage customer interactions effectively using CRM tools.
• Escalate complex issues to the relevant departments when necessary.

Requirements

• Bachelor's degree preferred.
• Fluency in Arabic and English is mandatory.
• Minimum 1–2 years of experience in customer service
  .
• Prior experience with
  digital products, crypto, or forex
  is an advantage.
• Hands-on experience with
  CRM platforms
  .
• Strong communication and interpersonal skills.
• Problem-solving mindset with attention to detail.

What We Offer

• Competitive salary.
• Career growth opportunities.
• Supportive and collaborative work environment.
• Training and development programs.

How to Apply

Interested candidates can send their updated CV to

with the subject line:

• Application – Customer Service Consultant (Arabic Speaking)

We are seeking a dedicated and professional Customer Service Representative to join our team. The ideal candidate will be a fluent Arabic and English speaker, passionate about providing outstanding support and building strong customer relationships. You will be the primary point of contact for our Arabic-speaking customers, helping to resolve inquiries and ensure a positive experience.

Job Description

The Customer Service Representative will manage all customer interactions through various channels, including phone, email, and live chat. You will be responsible for resolving issues, answering questions, and providing detailed information about our products or services. Your role is crucial in maintaining high levels of of customer satisfaction and loyalty by delivering prompt, accurate, and empathetic service.

Responsibilities

• Communicate with customers fluently in both Arabic and English.
• Respond to customer inquiries and complaints in a timely and professional manner.
• Troubleshoot issues and provide solutions or alternatives to resolve customer problems.
• Maintain accurate records of all customer interactions and transactions.
• Work collaboratively with other departments to ensure customer needs are met.
• Stay informed about products, services, and company policies to assist customers effectively.
• Identify and escalate priority issues to management when necessary.

Requirements

• Fluent in both written and spoken Arabic and English.
• Proven experience in a customer service role is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a calm demeanor under pressure.
• Proficiency with customer service software and CRM systems.
• Ability to work independently and as part of a team.
• High school diploma or equivalent.
• A positive attitude and a genuine desire to help people.

Job Type: Full-time

Application Question(s):

• What is your expected salary in AED per month?
• Can you join immediately? If no, what is your notice period?

Location:
Dubai, UAE

Schedule:
Full-time, 6 days/week

Role Overview

We are seeking a highly organized and execution-focused Customer Service Coordinator to support client onboarding, service scheduling, and internal operations. You will play a key role in ensuring a smooth customer journey by managing requests, coordinating field teams, and maintaining clear, timely communication across all stakeholders.

This is a fast-paced, hands-on coordination role that ensures service excellence in the field.

Key Responsibilities

• Coordinate and schedule service installations, deliveries, and follow-ups for customers.
• Act as a liaison between clients and internal teams (field, technical, support).
• Manage documentation, checklists, and trackers for ongoing customer operations.
• Monitor task progress and proactively address any delays or issues.
• Support internal reporting, quality control workflows, and basic admin tasks.

Ideal Candidate

• 3–5 years' experience in customer service, admin, or coordination roles (F&B/hospitality background is a plus).
• Excellent time management, multitasking, and follow-through in high-paced environments.
• Strong communication skills in English (written and verbal).
• Comfortable using Google Sheets, task trackers, and scheduling tools.
• Detail-oriented, proactive, and reliable.