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The Retail Sales Specialist drives business growth through exceptional customer service and effective sales strategies. This position focuses on identifying customer needs, providing tailored product solutions, and maintaining strong client relationships to achieve company targets. This role offers the opportunity to join a dynamic sales team and contribute to the company's growth while developing your professional skills in a supportive environment. Key Responsibilities
Generate and pursue new sales opportunities
Meet and exceed established sales targets
Manage complete sales cycle from prospecting to closing
Deliver compelling sales presentations
Submit detailed sales reports and market feedback
Provide exceptional customer service and support
Build and maintain strong client relationships
Handle customer inquiries and resolve conflicts professionally
Follow up to ensure customer satisfaction
Communicate company policies regarding payments, returns, and exchanges
Foster repeat business through relationship building Education & Experience
Bachelor's degree, preferably in Engineering
Minimum 4 years of relevant sales experience
Language Requirements
Fluent in English and Arabic (mandatory) Essential Skills
Proven track record in sales
Strong customer service orientation
Excellent negotiation abilities
Advanced problem-solving capabilities
Computer proficiency Personal Qualities
Self-motivated and results-driven
Strong work ethic and integrity
Detail-oriented approach
Adaptable and flexible
Professional appearance
Passionate about sales and customer service
Excellent time management skills #J-18808-Ljbffr

We are looking for enthusiastic and customer-focused Retail Sales Associates with a pleasing personality and proficiency in English to work with premium luxury brands and provide exceptional customer service. 

Responsibilities:

* Greet and assist customers with a friendly and approachable demeanor
* Provide expert advice on high-end products
* Help customers confidently make purchase decisions
* Process transactions accurately and efficiently
* Maintain elegant merchandise displays and ensure stock availability
* Address customer inquiries and resolve concerns with professionalism
* Collaborate with team members to meet and exceed sales targets

Qualifications:

• Previous retail or sales experience is a plus but not required
• Strong communication skills and a pleasing personality that makes customers feel valued
• Positive attitude and eagerness to learn
• Flexibility to work weekends and holidays
  

Perks & Benefits

Competitive salary and bonuses
Employee discounts
Training and opportunities for growth
Friendly and supportive team environment

About The Closet:

The Closet is a leading luxury e-commerce company specializing in pre-owned luxury items. Our mission is to provide our customers with authentic, high-quality luxury products at competitive prices. Committed to customer satisfaction, we have built a loyal and diverse global customer base. As we continue to grow, we are seeking a highly organized and detail-oriented Luxury Retail Sales Associate to join our team.

Responsibilities:

1. Engage with customers in a friendly and professional manner, understanding their needs and providing personalized assistance.
2. Showcase product features and benefits to potential customers, actively promoting sales.
3. Maintain a clean and organized store environment, ensuring product displays are appealing and well-presented.
4. Handle customer inquiries, resolve complaints, and escalate issues when necessary.
5. Collaborate with team members to achieve sales targets and contribute to a positive work atmosphere.
6. Manage basic store operations such as processing shipments/transfers promptly, merchandising the sales floor, maintaining visual standards, and communicating replenishment needs.
7. Demonstrate schedule flexibility and dependability.

Qualifications:

• Arabic speaking skills are a plus.
• Available to join immediately.
• Minimum of 3 years' retail experience is required.
• Excellent communication skills in English.
• Strong negotiation skills with the ability to resolve customer issues and complaints.
• Proficiency in Microsoft Excel and Outlook.
• Excellent oral and written communication skills.
• Customer-centric approach with strong interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing circumstances.
• Positive attitude, self-motivated, and a team player.

Join Our Team:

If you are passionate about luxury fashion and detail-oriented, we invite you to join The Closet. We offer growth opportunities, professional development, and a supportive environment. As an Order Fulfillment Coordinator, you will ensure seamless order processing and customer satisfaction.

Apply today and help us make luxury accessible to all.

How to Apply:

Please submit your resume and a cover letter explaining your relevant experience and interest in joining The Closet.

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

The Sales Assistant is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team.

What you will do:

Store Safety

• Creates a sparkling clean and organized environment by maintaining store standards and cleanliness.
• Creates a positive first impression for the customer through an energetic attitude and adhering to the dress code .
• Greets customers immediately upon entering the store with a smile and sincere non-business-like greeting .
• Provides customers with current relevant information about the product.
• Sincerely thank all customers for shopping as they exit the store and invite them back.

Quality

• Provide quality service in the fitting rooms, follow up with customers promptly, maintain cash wrap cleanliness, and attempt to add on to the sale .

Administrative

• Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness, and captures customer information in the database.

Required Skills to be successful

• Extensive experience in Sales, Marketing and Operations and working in the retail/ brand management industry specifically in Fashion.
• Sound in-depth knowledge of the market, brand positioning and trends.
• An understanding of the current economic situation impacts of potential threats and competitors.

What equips you for the role:

Minimum Qualification and Knowledge:

Education : High School Diploma or equivalent

Minimum 2 years of Retail Sales experience.

Job-Specific/Technical Skills required to complete the tasks:

• Some heavy lifting
• Ability to stand for a minimum of 8 hours
• Strong Customer Service

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options. Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…#J-18808-Ljbffr

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

The Sales Assistant is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team.

What you will do:

• Creates a sparkling clean and organized environment by maintaining store standards and cleanliness.
• Creates a positive first impression for the customer through an energetic attitude and adhering to the dress code.
• Greets customers immediately upon entering the store with a smile and sincere non-business-like greeting.
• Provides customers with current relevant information about the product.
• Sincerely thanks all customers for shopping as they exit the store and invites them back.

• Provides quality service in the fitting rooms, follows up with customers promptly, maintains cash wrap cleanliness, and attempts to add on to the sale.

• Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness, and captures customer information in the database.

Required Skills to be successful:

• Extensive experience in Sales, Marketing, and Operations and working in the retail/brand management industry specifically in Fashion.
• Sound in-depth knowledge of the market, brand positioning, and trends.
• An understanding of the current economic situation impacts of potential threats and competitors.

What equips you for the role:

Minimum Qualification and Knowledge:

Education: High School Diploma or equivalent

Minimum 2 years of Retail Sales experience.

Job-Specific/Technical Skills required to complete the tasks:

• Some heavy lifting
• Ability to stand for a minimum of 8 hours
• Strong Customer Service

About Al-Futtaim Retail:

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE, and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka, and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

• Displaying enthusiasm & providing superior customer service
• Understanding customer needs and queries about products, prices and services
• Advising customers on product ranges best suited to their needs
• Achieving the sales target and focus on increasing sales by using advanced sales techniques
• Focusing on up selling/cross selling
• Maintaining customer relationships in order to build long term brand loyalty
• Handling new launches, promotion of products and visual merchandising
• Ensuring stock replenishment at all times
• Maintaining general cleanliness, hygiene standards and visual displays
• Implementing CRM at the store level and providing relevant feedback
• Coordinating with customer care center for after sales service
• Generating daily sales report
• Following all company procedures in ordering, cash handling and other common practices

• Graduate or a Diploma in business administration, sales or related courses
• Selling experience of at least 2 years preferably in high end segment in retail or hospitality
• Excellent communication (including spoken and written English)
• Strong selling skills & customer oriented

1. Displaying enthusiasm & providing superior customer service
2. Understanding customer needs and queries about products, prices and services
3. Advising customers on product ranges best suited to their needs
4. Achieving the sales target and focus on increasing sales by using advanced sales techniques
5. Focusing on up selling/ cross selling
6. Maintaining customer relationships in order to build long term brand loyalty
7. Handling new launches, promotion of products and visual merchandising
8. Ensuring stock replenishment at all times
9. Maintaining general cleanliness, hygiene standards and visual displays
10. Implementing CRM at the store level and providing relevant feedback
11. Coordinating with customer care center for after sales service
12. Generating daily sales report
13. Following all company procedures in ordering, cash handling and other common practices

1. Arabic speakers only for this specific role
2. Preferably from a luxury retail background
3. Graduate or a Diploma in business administration, sales or related courses.
4. Selling experience of at least 2 years preferably in high end segment in retail, hospitality or brands.
5. Excellent communication (including spoken and written English).
6. Strong selling skills & customer oriented