360 Hospitality & Tourism jobs in the United Arab Emirates

(aboutus)

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We’re searching for a Guest Relations Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us. Every day is different, but you’ll mostly be:
● Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements
● Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
● Keeping close contact with guests for feedback, complaints and compliments – and following it up
● Managing, recording and resolving guest or customer complaints promptly
● Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office
(requirements)

● Excellent verbal and written communication skills
● Ability to deal with difficult interactions and work under pressure
● Managerial experience working in a customer service function
● Flexibility to respond to a variety of different work situations
● A passion for delivering an exceptional level of guest service

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.

(aboutus)

Vignette Collection is a diverse group of luxury hotels with a freshfocus, offering guests a more authentic and thoughtful way to travel.We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better.Our hotels are unique in their own right, with their own distinct outlook and story to tell.

• Oversee the dining area and supervise food and beverage staff, ensuring adherence to established operating policies.
• Foster a positive team atmosphere, providing feedback, coaching, and maintaining high standards of behavior.
• Maintain records of staff performance and operating costs, and manage scheduling and payroll.
• Handle guest complaints calmly and professionally, seeking feedback to improve service.
• Ensure proper food presentation, handling procedures, and quality of deliveries.
• Order supplies and arrange maintenance for equipment.
• Total receipts, balance sales, and ensure proper bookkeeping.
• Respond flexibly to staffing changes and operational challenges.
• Identify and address restaurant issues through reports and proactive measures.
• Utilize POS and inventory software for effective management.
• Assist in planning regular and special event menus.

In addition, be flexible and available for various duties as needed, setting an example for staff and complying with supervisor requests promptly.

· Excellent reading, writing and oral proficiency in English

· Experienced in all aspects of restaurants service

· Must be well-presented and professionally groomed at all times

· Excellent leader and trainer with strong interpersonal skills and attention to detail

· Ability to motivate employees to work as a team effectively and productively

· Must possess good communication skills for dealing with diverse staff

· Ability to coordinate and prioritize multiple tasks

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.

(aboutus)

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We’re searching for a Guest Relations Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us. Every day is different, but you’ll mostly be:
● Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements
● Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
● Keeping close contact with guests for feedback, complaints and compliments – and following it up
● Managing, recording and resolving guest or customer complaints promptly
● Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office
(requirements)

● Excellent verbal and written communication skills
● Ability to deal with difficult interactions and work under pressure
● Managerial experience working in a customer service function
● Flexibility to respond to a variety of different work situations
● A passion for delivering an exceptional level of guest service

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.

Job Summary:
We are seeking an experienced and dynamic Hotel Manager to join our leadership team for the pre-opening of the tallest hotel in the world, located in the iconic Dubai Marina. This role requires a hands-on leader who will oversee daily operations, ensuring the smooth running of the hotel while delivering exceptional guest experiences, fostering team engagement, and driving operational efficiency.

Key Responsibilities

Pre-Opening Phase:

• Collaborate with the pre-opening team to develop and implement operational standards, processes, and systems across all departments.
• Oversee the recruitment, onboarding, and training of hotel staff to ensure all teams are aligned with the hotel's brand, service culture, and operational goals.
• Contribute to the development of the hotel s operational strategy, including SOPs (Standard Operating Procedures) for all departments.
• Ensure all areas of the hotel are set up, fully functional, and ready for guest arrivals, including the Rooms Division, F&B, and public spaces.

Operational Management:

• Manage daily hotel operations across all departments, ensuring exceptional service delivery and operational excellence.
• Ensure that all departments are staffed appropriately and that workflows are optimized for efficiency and guest satisfaction.
• Maintain strong communication and collaboration across departments to ensure seamless hotel operations.
• Implement and uphold high standards of cleanliness, guest service, and safety across the property.

Guest Experience:

• Lead the team in providing a personalized and memorable guest experience, from arrival to departure.
• Actively engage with guests, addressing concerns and feedback to ensure the highest levels of satisfaction.
• Oversee the resolution of guest complaints and ensure all interactions reflect the hotel s service culture and values.
• Lead, motivate, and develop hotel teams, ensuring alignment with the hotel s objectives and standards.
• Foster a positive and collaborative work environment that promotes teamwork, engagement, and professional growth.
• Provide coaching and training opportunities to enhance staff performance and career development.

Financial and Administrative Responsibilities:

• Assist in managing the hotel s budget, including forecasting, cost control, and revenue management.
• Ensure adherence to financial targets, operational budgets, and key performance indicators (KPIs).
• Analyze operational performance and identify areas for improvement, implementing corrective actions as necessary.

Sustainability and Innovation:

• Promote sustainability practices across hotel operations, focusing on reducing environmental impact and optimizing resource use.
• Identify and implement innovative strategies and technologies to enhance efficiency, guest satisfaction, and profitability.

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We are seeking a dynamic and experienced DUTY MANAGER to oversee Front Office operations and ensure exceptional guest service at all times at one of the world’s leading luxury hotel brands in the heart of Dubai.

• Supervise daily Front Office operations, ensuring smooth check-in/out procedures.
• Lead and support the team in delivering impeccable service and resolving guest concerns promptly.
• Act as the hotel’s main point of contact during non-standard hours, managing emergency situations confidently.
• Maintain close communication with all departments to ensure guest satisfaction and operational efficiency.

• Previous experience in a similar Front Office leadership role within a luxury hotel.
• Strong guest relations skills and the ability to lead a team by example.
• Excellent communication, problem-solving, and decision-making abilities.
• Fluency in English
• One of the following languages: French, Spanish, German, Italian or Russian is a non-negotiable requirement.

• Basic salary approx. AED 8000 – depending on the experience and the property you will be allocated to
• Service charge
• Additional great benefits.

To apply for FO Duty Manager | Dubai | Luxury Hotel Brand, please send yourCV in WORD document WITH UP-TO-DATE EMPLOYMENT HISTORY AND A FULL-LENGTH PHOTO INSERTED ON THE CV.

Recruit for Africa is a recruitment agency based in South Africa specialising exclusively in hospitality, retail, chefs and lodge placements. Our agents are specialists in their fields and will be able to advise you and assist in the recruitment process, from the moment you apply for a job until you start your employment. Do not look any further and contact Recruit for Africa to find you the perfect employee or to secure your dream job!

(aboutus)

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We've created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

· This position is responsible for the development of new business within the Transient, Group and Events segments as well as maintenance of existing accounts to ensure maximum delivery.

· Attending Sales strategy meeting, pre-event/function meetings, training and other sales related meetings as required by the DOS/ DOSM.

· Manages the Sales teams (under the direction of the DOS/ DOSM), to ensure the efficient day to day operation of the Sales Department.

· In the absence of the DOS/ DOSM, the Assistant DOS leads the team.

· Manages the office administrator/coordinator and supervises the execution of tasks assigned to the team.

· ADOS must demonstrate high energy levels in motivating the team and focuses on the team on providing consistently high levels of customer service, leading the rest of the team members, for example.

· Ensuring that the activities of all team members are aligned with hotel strategy and recorded in Opera or in Alternative Place accordingly.

· A assists the DOS/ DOSM when needed in recruiting, directing, managing, training and counseling sales talents;

· Updates team on monthly results and updates the appropriate system accordingly.

· Manages the completion of all RFPs / FIT contracts solicitations ensuring they are completed accurately and in line with budgeted guidelines. Ensuring accurate follow up and communication both internally to reservations and accounting departments and confirmation to client;

· Manages all Weekly reports, consolidating and submitting the Month End Report to the DOS/ DOSM for review (including sales calls, site inspections, banquet figures, lost business, big gains etc)

· Ensuring that all members of the team utilise systems – BRAND RELATED and the external platforms, like Cvent, Meetingbroker, Hotelplanner etc. to their full capacity.

· Involved in the preparation of the annual departmental budgets – Topline and Bottomline initiatives.

· Approves space release for catering to maximize revenue in the absence of an Event Manager, if required.

· Participates in sales calls with members of sales team to acquire new business and/or close on business, where required.

· Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

· Supervises the arrangement of FAM TRIPS in line with business needs, if requested by the DOS/DOSM. Conducts FAM trips and Site inspections if needed.

· If required, to plan and attend any trade fairs as a representative of the Hotels, ensuring that the quality image of the organisation is portrayed, and that every opportunity is taken to promote the Cluster Hotels;

· Proactively manages a pre-determined number of key accounts, assigned by the DOS/DOSM and key prospects and other active accounts to ensure maximum yield in line with budgetary objectives.

· Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is executed in a timely manner (typically within less than 24 hours). Ideally within 6 hours during working hours and 24 hours on a weekend.

· Proactively prospects new accounts for the hotel and other properties worldwide, within the own brand(s), following the sales process through to convert into ‘producing’ accounts.

· In conjunction with the DOSM, develops the sales strategy for the hotel, plans and manages its implementation, and responsible for communication this strategy to the sales team;

· Assist the DOS/DOSM in planning, development and implementation of promotional strategies and marketing plans;

· Create and implement programs to achieve greater profitability through increasing average rate, overall occupancy and increased business volume;

· Maintains knowledge of market, competition and customers.

· Responsible for sales department statistics: Supervises completion of reports, attendance schedule and sales calls schedule of the team;

· Liaises with DOS/DOSM in the delivery of specific hotel marketing projects such as production of sales collateral and advertising campaigns etc in partnership with the Marketing Department.

· Maintain Company Brand Standards within the cluster hotels.

· Conducts and attends maximum Sales-Related and Mandatory Brand Trainings, in order to share knowledge and guide the team, where needed.

· Conducts a minimum of 5 -Face to Face Sales Calls daily, 2 Entertainments weekly and 5 Telesales daily, to support the business needs and coverage of the property(es).

· Performs other duties, as assigned, to meet business needs.

High school diploma; 2 years' experience in the sales and marketing, guest services, front desk, or related professional area or 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you'll become part of our hotel family.

(aboutus)

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

Reliable hardware and seamless software are at the heart of every day-to-day IHG experience. To deliver a truly first-class service, we need an IT Manager capable of installing new systems, boosting security, and setting exceptional standards. While making sure our teams have all the tools and resources, they need to make a difference, right at their fingertips. Every day is different, but you’ll mostly be:
● Being our primary contact for servicing our computer hardware, making sure systems are installed properly and working efficiently and regularly reporting back to the GM, Director of Finance and Business Support and Area IT Leader
● Keeping up to date with all our approved systems and technology – from LAN to POS
● Maintaining hardware and software performance, digital and physical security standards and evaluating vendor proposals
● Passing on your expertise to the hotel team by running knowledge sharing and training sessions
● Safeguarding our IT infrastructure against cyberthreats
(requirements)

● Diploma or Vocational Certificate in Computer Science or IT or related field
● 4 years’ related experience with computer set-up and troubleshooting
● Working knowledge of networks, operating systems, and databases
● Strong analytical and problem-solving skills
● Knowledge in PCI DSS (Payment Card Industry Data Security Standards)
● Great communication skills
● You’ll be a team player, proactive, responsible, hardworking, and able to work under pressure

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.

(aboutus)

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services. Every day is different, but you’ll mostly be:
● Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
● Engaging with guests to build personal relationships and remedy any complaints
● Conducting regular front office inspections to ensure we’re making the right first impression
● Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
● Training team members on PBX procedures and taking the lead during an emergency or crisis
● Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.
(requirements)

● Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
● 3 years of Front Office/Guest Service experience including management experience
● Must speak fluent English
● Other languages preferred

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.

(aboutus)

Vignette Collection is a diverse group of luxury hotels with a freshfocus, offering guests a more authentic and thoughtful way to travel.We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better.Our hotels are unique in their own right, with their own distinct outlook and story to tell.

What’s on the menu for your next career move? As our new Director of Food and Beverage you could be leading the charge to ensure our guests enjoy a truly memorable experience – whether they’ve worked up an appetite for a full conference banquet or are just joining us for their favourite hot beverage. Every day is different, but you’ll mostly be:
● Directing, coaching, and developing a team of committed hospitality professionals
● Delivering exceptional guest and corporate experiences by setting high standards and finding new ways to exceed them
● Managing food and beverage standards to deliver against our commitment to responsible business practices
● Working closely with the finance team to set, monitor and refine budgets and drive revenue
● Multitasking to oversee multiple food and beverage outlets, kitchens, banquet, and convention facilities – as well as a number of managers and supervisors
(requirements)

● Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field
● 4+ years’ related experience, including management experience
● Must speak local language
● Must obtain certifications or permits as required by local governmental agencies.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.