448 Hospitality & Tourism jobs in the United Arab Emirates

Franchise Hotel - Guest Relation Manager - Russian Speaker

Dubai, Dubai InterContinental Hotels Group

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Job Description

(aboutus)

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

(daytoday)

Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We’re searching for a Guest Relations Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us. Every day is different, but you’ll mostly be:
● Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements
● Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
● Keeping close contact with guests for feedback, complaints and compliments – and following it up
● Managing, recording and resolving guest or customer complaints promptly
● Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office
(requirements)

● Excellent verbal and written communication skills
● Ability to deal with difficult interactions and work under pressure
● Managerial experience working in a customer service function
● Flexibility to respond to a variety of different work situations
● A passion for delivering an exceptional level of guest service

(benefits)

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.

#J-18808-Ljbffr

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Franchise Hotel - Duty Manager

Dubai, Dubai InterContinental Hotels Group

Posted today

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Job Description

(aboutus)

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

(daytoday)

We like to lead from the front. So, we’re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions Every day is different at IHG, but you’ll mostly be:
• Leading the way – managing guest experiences, team performance and hotel operations
• Prioritising workload and ensuring your team deliver authentic, memorable experiences
• Developing your team’s skills to drive results that positively impact on hotel performance
• Having authentic conversations with guests to resolve issues, queries or concerns
• Being first point of contact for any critical emergency situations
(requirements)

● Minimum Diploma or equivalent, some college preferred
● 2 years’ front desk/guest service leader experience
● Must be fluent in spoken and written English
● Other languages may be preferred
● Basic mathematics skills
● Excellent communication, problem solving, reasoning and motivational skills
● Long periods of standing in the front desk areas and occasional lifting of heavy items
● Working knowledge of hotel property management systems like Opera beneficial
● Willingness to work evenings and weekends

(benefits)

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.

#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Franchise Hotel - Wellness Manager

IHG

Posted today

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Job Description

_This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_ .
_By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer_ .
**About Us**
Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We've created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.
Ciel Dubai Marina, part of IHG Hotels & Resorts' prestigious Vignette Collection, is set to redefine luxury as the world's tallest hotel. The First Group's flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.
Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for _Best International Hotel Architecture_ and _Best Hotel Architecture Arabia_ . This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.
**About The First Group Hospitality**
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.
**Your day to day**
**Operational Management**
+ **Oversee all Spa and Gym operations, ensuring smooth daily functionality.**
+ **Implement and monitor Standard Operating Procedures, health and safety standards, and brand guidelines.**
+ **Ensure facilities, treatment rooms, and equipment are maintained to the highest standards.**
+ **Prepare staffing rosters to balance efficiency with guest demand.**
**Guest Experience**
+ **Guarantee a luxury, personalized guest journey across spa and gym services.**
+ **Manage guest feedback and service recovery promptly and effectively.**
+ **Develop and implement tailored wellness journeys, treatments, and fitness programs.**
+ **Strengthen guest loyalty through exceptional service and membership experiences.**
**Team Leadership & Development**
+ **Supervise, motivate, and support all Wellness team members.**
+ **Conduct ongoing training to enhance service quality, technical skills, and product knowledge.**
+ **Oversee performance reviews, coaching, and succession planning for team members.**
+ **Promote a professional, collaborative, and guest-focused team culture.**
**Financial & Business Performance**
+ **Monitor spa and gym revenue, retail performance, and membership sales.**
+ **Support the Corporate Director in budgeting, forecasting, and reporting.**
+ **Drive revenue growth through upselling, cross-selling, and innovative package design.**
+ **Control costs and manage inventory in line with financial targets.**
**Wellness Programs & Innovation**
+ **Design and launch seasonal promotions, fitness programs, and holistic wellness initiatives.**
+ **Stay ahead of industry trends and introduce innovative services (e.g., longevity, recovery therapies).**
+ **Collaborate with Marketing, Sales, and F&B to integrate wellness into the wider guest experience.**
+ **Build relationships with suppliers and partners to enhance service quality and brand positioning.**
**What we need from you**
**Qualifications & Skills**
+ **Minimum 5 years of leadership experience in luxury spa, fitness, or wellness operations.**
+ **Strong knowledge of spa therapies, fitness programs, and holistic wellness practices.**
+ **Proven ability to lead and develop diverse teams.**
+ **Solid financial acumen with experience in budget and KPI management.**
+ **Excellent communication and interpersonal skills.**
+ **Professional certifications in spa, wellness, or fitness are an advantage.**
**Core Competencies**
+ **Leadership and People Development**
+ **Guest Experience Excellence**
+ **Business and Financial Awareness**
+ **Operational Efficiency**
+ **Innovation and Adaptability**
**What we offer**
**We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.**
**We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.**
**So, join us and you'll become part of our hotel family.**
**Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.**
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.

Franchise Hotel - Night Manager - Front Office

IHG

Posted today

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Job Description

_This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_ .
_By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer_ .
**About Us**
Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels.
The Night Manager is responsible for overseeing all hotel operations during the night shift. Acting as the Manager on Duty, this role ensures smooth front office operations, handles guest relations, manages the night audit, and ensures the safety, security, and comfort of all guests and colleagues.
**Your day to day**
**1.** **Front Office Operations**
+ Supervise all front office activities during the night, including reception, guest services, concierge, and bell desk.
+ Manage late check-ins, early check-outs, and guest requests with efficiency and professionalism.
+ Ensure a seamless and welcoming guest experience in line with voco brand standards.
**2.** **Night Audit & Financial Duties**
+ Oversee and perform the nightly audit process, ensuring all financial transactions are reconciled.
+ Prepare end-of-day reports for management, including revenue, occupancy, and room statistics.
+ Monitor billing and guest folios to ensure accuracy.
**3.** **Guest Relations & Service**
+ Act as the primary contact for all guest inquiries, complaints, or emergencies during the night.
+ Handle VIP arrivals and special requests with personalized attention.
+ Resolve issues effectively while maintaining high levels of guest satisfaction.
**4.** **Safety, Security & Emergency Management**
+ Conduct regular security rounds of the property to ensure a safe environment.
+ Respond promptly to any incidents, alarms, or emergencies.
+ Ensure compliance with health, safety, and fire regulations.
**5.** **Team Leadership & Communication**
+ Lead, train, and support night-shift colleagues, ensuring high performance and service standards.
+ Conduct nightly briefings and ensure effective communication with the day-shift management team.
+ Delegate responsibilities efficiently to ensure all tasks are completed.
**6.** **Administrative & Reporting**
+ Maintain accurate incident reports, logs, and shift handover notes.
+ Assist with scheduling, roster planning, and operational requirements as needed.
+ Ensure compliance with hotel policies, procedures, and service standards.
**What we need from you**
+ Previous experience as a Night Manager or Supervisor in a luxury hotel environment.
+ Strong knowledge of front office operations and night audit procedures.
+ Excellent communication, leadership, and problem-solving skills.
+ Ability to remain calm and professional in high-pressure situations.
+ Proficiency in hotel property management systems (Opera or similar).
+ Flexibility to work overnight shifts, weekends, and holidays.
+ Guest-focused and service-oriented mindset.
+ Strong attention to detail and accuracy.
+ Leadership and team management.
+ Financial and analytical skills.
+ Ability to handle emergencies with confidence.
**What we offer**
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you'll become part of our hotel family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.

Franchise Hotel - Valet Parking Manager

IHG

Posted 3 days ago

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Job Description

_This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_ .
_By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer_ .
**About Us**
Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels.
The Valet Parking Manager is responsible for managing the valet parking operations at voco Monaco Dubai, ensuring a smooth, professional, and luxurious arrival and departure experience for all guests. This role involves supervising valet attendants, managing high-profile events, coordinating with the Front Office and Security teams, and ensuring that all vehicles are handled with the utmost care and safety.
**Your day to day**
**Guest Experience & Service Excellence**
+ **Ensure a seamless and personalized valet experience that reflects the luxury standards of voco Monaco Dubai.**
+ **Greet VIPs, celebrities, and high-profile guests with discretion, professionalism, and warmth.**
+ **Anticipate guest needs, manage special requests, and resolve complaints promptly and professionally.**
+ **Coordinate with Concierge, Front Office, and Events teams to manage guest arrivals during parties, events, and peak check-in/check-out periods.**
**Operational Management**
+ **Oversee valet operations, traffic flow, and parking logistics, especially during large-scale events and high-occupancy periods.**
+ **Ensure proper handling, parking, and retrieval of vehicles, including premium, sports, and luxury cars.**
+ **Monitor valet area presentation, ensuring it is always clean, safe, and welcoming.**
+ **Implement and enforce Standard Operating Procedures (SOPs) for safety, security, and guest interaction.**
**Team Leadership & Training**
+ **Recruit, train, and lead a team of valet attendants and shift leaders.**
+ **Conduct regular training on guest service, safety, vehicle handling, and luxury service etiquette.**
+ **Develop schedules and manage staffing to align with hotel occupancy and event needs.**
+ **Motivate the team to deliver exceptional service in a high-energy, luxury lifestyle environment.**
**Safety, Security & Compliance**
+ **Ensure guest vehicles are handled with maximum care and security.**
+ **Enforce compliance with hotel policies, traffic laws, and insurance standards.**
+ **Conduct incident investigations, prepare reports, and ensure accountability.**
+ **Liaise with Security to manage VIP protection and crowd control during events.**
**Financial & Administrative Duties**
+ **Oversee valet revenue (if paid service), cash handling, and daily reconciliation.**
+ **Control departmental expenses and manage operational budgets.**
+ **Prepare reports on performance, incidents, and service quality.**
+ **Implement service improvement strategies to enhance guest satisfaction and operational efficiency.**
**What we need from you**
+ **Bachelor's degree in Hospitality, Business Management, or related field (preferred).**
+ **Minimum 4-6 years' experience in valet or guest service operations, with at least 2 years in a managerial role.**
+ **Experience in luxury hotels, lifestyle resorts, or event-driven venues is highly desirable.**
+ **Strong leadership, organizational, and guest service skills.**
+ **Excellent communication skills and ability to interact with VIPs and high-profile guests with discretion.**
+ **Valid UAE driving license with excellent driving skills (automatic & manual).**
+ **Ability to drive luxury, exotic, and large vehicles confidently.**
+ **Ability to stand and work outdoors in Dubai's climate for extended periods.**
+ **Must maintain a professional appearance in line with voco brand standards.**
+ **Ability to work flexible hours, including evenings, weekends, and event schedules.**
**What we offer**
**We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.**
**We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.**
**So, join us and you'll become part of our hotel family.**
**Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.**
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.

Franchise Hotel - Guest Relation Manager - Russian Speaker

IHG

Posted 3 days ago

Job Viewed

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Job Description

_This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_ .
_By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer_ .
**About Us**
Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels
**Your day to day**
**The Guest Relation Manager is responsible for ensuring the highest level of guest satisfaction by providing exceptional service throughout the guest journey. This role manages guest feedback, oversees VIP arrivals, and coordinates with all departments to deliver a seamless and memorable experience.**
**What we need from you**
+ **Guest Engagement:** **Greet and interact with guests in a professional, friendly, and hospitable manner to ensure a welcoming atmosphere.**
+ **VIP & Special Guests:** **Coordinate VIP arrivals and departures, ensuring personalized services and attention to detail.**
+ **Complaint Handling:** **Address guest concerns and complaints promptly and effectively, aiming for immediate resolution and satisfaction.**
+ **Feedback Monitoring:** **Collect and analyze guest feedback to improve service quality and guest experience.**
+ **Collaboration:** **Liaise with all departments (Housekeeping, Food & Beverage, Concierge, etc.) to ensure guest expectations are exceeded.**
+ **Personalized Service:** **Maintain a record of guest preferences and history to ensure personalized experiences for repeat guests.**
+ **Daily Operations:** **Supervise the Guest Relations team and support front office operations as needed.**
+ **Report Preparation:** **Generate daily reports on guest interactions, feedback, and VIP movements.**
+ **Training & Coaching:** **Guide and train Guest Relations team members in hospitality standards and service excellence.**
+ **Brand Standards:** **Ensure all actions and services align with brand standards and values.**
+ **Language Proficiency:** **Communicate effectively with Russian-speaking guests to provide personalized service and enhance guest satisfaction.**
**What we offer**
**We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.**
**We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.**
**So, join us and you'll become part of our hotel family.**
**Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.**
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.

Franchise Hotel - Front Office Manager

IHG

Posted 5 days ago

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Job Description

_This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_ .
_By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer_ .
**About Us**
Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels
**Your day to day**
**Our guests' memorable experiences have to start somewhere. So why not with you? We're looking for a new Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services.**
**Every day is different, but you'll mostly be:**
**● Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes**
**● Engaging with guests to build personal relationships and remedy any complaints**
**● Conducting regular front office inspections to ensure we're making the right first impression**
**● Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk**
**● Training team members on PBX procedures and taking the lead during an emergency or crisis**
**● Reporting into the Director of Rooms you'll manage a team of front desk employees across several specialisms.**
**What we need from you**
**● Bachelor's degree / higher education qualification / equivalent in Hotel Management/ Business Administration**
**● 3 years of Front Office/Guest Service experience including management experience**
**● Must speak fluent English**
**● Other languages preferred**
**What we offer**
**We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.**
**We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.**
**So, join us and you'll become part of our hotel family.**
**Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.**
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
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Reservations Agent (UAE National)

Al Ain, Abu Dhabi Marriott

Posted 9 days ago

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Job Description

**Additional Information** Aloft Al Ain Hotel
**Job Number**
**Job Category** Reservations
**Location** Aloft Al Ain, Al Ain Square, Al Towayya, Al Ain, United Arab Emirates, United Arab Emirates,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Aloft, we aren't your typical hotel-but we aren't too cool for school either. We're here to be our guests' launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they're in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We're looking for confident self-expressers who aren't afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.

Guest Arrival Specialist (Hostess) - Bussola

Dubai, Dubai Marriott

Posted 9 days ago

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Job Description

**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
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Rooms Division Intern

Dubai, Dubai Marriott

Posted 9 days ago

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Job Description

**Additional Information**
**Job Number**
**Job Category** Management Development Programs/Interns
**Location** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you-ll be better prepared to pursue opportunities post graduation. Here-s to exploring, kickstarting your dream career, and joining us on your journey!
To be considered for an internship, you must be a current college or university student. Want to join us? Apply now!
Marriott International is the world-s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
marriotthotelinternship
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
 

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