65 Hospitality & Tourism jobs in the United Arab Emirates

The Role
Position Title: Quality and Sales Manager – Travel and Tourism Employment Type: Full Time Salary: up to 12K AED all-inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A Dubai-based travel company with 20+ years of experience delivering exceptional holiday experiences worldwide. Job Description: - Identify, target, and secure new corporate and leisure clients, developing strong relationships to drive revenue growth and expand market share. - Develop and execute sales strategies, annual sales plans, and territory management initiatives aligned with business objectives and KPIs. - Lead, coach, and motivate the sales team, set clear targets, monitor performance, and implement strategies to achieve or exceed sales goals. - Conduct regular market research, analyze trends, monitor competitor activities, and provide management with actionable insights and sales performance reports.

Requirements
- Open to Arabic nationals, 35 – 45 years old - Bachelor’s degree in Business Administration, Hospitality, Tourism, or related field - At least 5 years relevant experience in the travel and tourism industry, preferably with corporate and leisure travel exposure. - With strong knowledge of ERP, sales forecasting, reporting tools, and excellent negotiation, communication, and leadership skills.

About the company
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

_This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_ .
_By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer_ .
**About Us**
Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels
**Your day to day**
**The Guest Relation Manager is responsible for ensuring the highest level of guest satisfaction by providing exceptional service throughout the guest journey. This role manages guest feedback, oversees VIP arrivals, and coordinates with all departments to deliver a seamless and memorable experience.**
**What we need from you**
+ **Guest Engagement:** **Greet and interact with guests in a professional, friendly, and hospitable manner to ensure a welcoming atmosphere.**
+ **VIP & Special Guests:** **Coordinate VIP arrivals and departures, ensuring personalized services and attention to detail.**
+ **Complaint Handling:** **Address guest concerns and complaints promptly and effectively, aiming for immediate resolution and satisfaction.**
+ **Feedback Monitoring:** **Collect and analyze guest feedback to improve service quality and guest experience.**
+ **Collaboration:** **Liaise with all departments (Housekeeping, Food & Beverage, Concierge, etc.) to ensure guest expectations are exceeded.**
+ **Personalized Service:** **Maintain a record of guest preferences and history to ensure personalized experiences for repeat guests.**
+ **Daily Operations:** **Supervise the Guest Relations team and support front office operations as needed.**
+ **Report Preparation:** **Generate daily reports on guest interactions, feedback, and VIP movements.**
+ **Training & Coaching:** **Guide and train Guest Relations team members in hospitality standards and service excellence.**
+ **Brand Standards:** **Ensure all actions and services align with brand standards and values.**
+ **Language Proficiency:** **Communicate effectively with Russian-speaking guests to provide personalized service and enhance guest satisfaction.**
**What we offer**
**We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.**
**We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.**
**So, join us and you'll become part of our hotel family.**
**Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.**
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Description:**
AtHyattCentricJumeirahDubai,we'renotjustahotel -we'realaunchpadforexplorationandadventureintheheartofthecity.NestledinthevibrantLaMerbeachfront,weoffercuratedexperiencesforcurioustravelersseekingauthenticDubai.Areyoupassionateaboutcreatingunforgettableguestexperiences?Doyouthriveinafast-paced,energeticenvironment?Ifso, **Hyatt** **Centric** **Jumeirah** **Dubai** islookingfor **you** !
Asa **Reservations** **Agent** ,youwillbethefirstpointofcontactforourfutureguests.You'llberesponsibleforhandlingallreservationinquiries,deliveringexceptionalservice,andensuringeachguestbeginstheirHyattjourneywithease,excitement,andconfidence.
**What** **You'll** **Do:**
+ Handleguestreservationswithprofessionalism,efficiency,andawarm,welcomingtone.
+ Maximizeroomoccupancyandrevenuethroughstrategicupsellingandcross-selling.
+ CollaboratewithSales,FrontOffice,andRevenueManagementteams.
+ Maintainup-to-dateknowledgeofhotelservices,promotions,andlocalattractions.
+ Ensureaccuracyinbookings,guestpreferences,andspecialrequests.
**Qualifications:**
**You're** **a** **Great** **Fit** **If** **You:**
+ Haveapassionforhospitalityandguestengagement.
+ CommunicateclearlyandconfidentlyinEnglish (Arabicoradditionallanguagesareaplus!).
+ Aredetail-orientedandtech-savvywithknowledgeofhotelreservationssystems (Operaexperiencepreferred).
+ Thriveinateam-oriented,dynamicenvironment.
+ Enjoybeingpartofsomethingfresh,fun,andever-evolving.
**Primary Location:** AE-DU-Dubai
**Organization:** Hyatt Centric Jumeirah Dubai
**Job Level:** Full-time
**Job:** Administrative
**Req ID:** DUB
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to join **InterContinental Dubai Marina** as **Housekeeping Supervisor.**
**InterContinental Dubai Marina** is a Five Star luxury hotel in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.
Your responsibilities and essential job functions include but are not limited to the following:
+ Consistently offer professional, friendly, and engaging service
+ Lead the day-to-day operation of the department to ensure service standards are followed
+ Handle Guest concerns and react accordingly, logging and notifying the proper areas and complying with Company's Corporate Code of Conduct
+ Assist with the preparation of efficient departmental work schedules
+ Actively participate in daily briefing, daily warm up and department meetings as well as contribute to on the job training and maintain records of the colleagues
+ Ensure Room Attendants are informed daily about priorities in their section
+ Follow departmental policies and procedures
+ Report necessary maintenance items to the Engineering department
+ Follow all safety and sanitation policies
Ideally, you'll have some or all the following qualifications and experience we're looking for:
+ At least 2-year experience working in a 5-star hotel industry in a Housekeeping environment
+ Excellent communication skills
+ Must speak fluent English
+ Knowledge of Microsoft Office and Opera
In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.
So, what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG by clicking "Apply Online" now!
We are an equal opportunities employer.
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates, VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Villa Signature Service Supervisor (With Butler Experience)**
**POSITION SUMMARY**
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**About us**
At voco®, we've created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our family of hotels are connected by their own sense of style and individual character and that's something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.
**At the heart of every great stay is a great host** . We think the trick to hosting is to take the time to understand what your guests need, and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won't find in any guide book.
**Your day to day**
We take our housekeeping standards seriously. So, we're searching for a Room Attendant with an exceptional eye for detail and a passion for perfection to make sure every guest enjoys a truly memorable experience.
A little taste of your day-to-day:
Every day is different, but you'll mostly be:
● Making sure every single room is at its absolute best for our guests
● Helping our guests in any way you can - whether they've forgotten their toothbrush or just need to find the elevator
● Keeping your supervisor in the loop by advising them of any progress or problems
● Monitoring and controlling supplies to minimise waste
● Doing your best to reunite guests with any lost or misplaced items
● Regularly assisting with deep clean projects
**What we need from you**
● It's a physical role and you'll be on your feet most of the day, so fitness is important
● Occasional lifting of items up to 50 pounds / 23 kilograms and or pushing/pulling heavy objects
● You may need to bend and kneel to complete some activities
● Literacy skills - reading, writing, and basic maths skills
● Flexible attitude to shifts - you may be required to work nights, weekends, and/or holidays
**What we offer**
We'll reward all your hard work with a great salary and benefits - in addition to career development, employee room discounts and great work culture.
Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit ( to find out more about us.
Reliably Different - Welcome to voco® Hotels, IHG's new upscale brand. We call our Hotels voco® - It means 'to invite' and 'call together' originating from Latin and representing our thoughtful, unstuffy and charming nature. Guests tell us that voco® is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand here at voco® Dubai Whatever we're up to, at every instance, there are brand values and service behaviours that guide us. Brand values: Always dependable, Respect individuality & Be distinctive. Service values: Count on us to; Be natural & Make every stay special. Drawing on IHG's years of experience in delivering True Hospitality, voco® Hotels gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun.
Our new family of hotels is connected by their individual characters, that make memorable travel dependable with unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. The world's first voco® hotel opened in November 2018 in Gold Coast, Australia and the first voco® Hotel across IMEA is voco® Dubai. voco® Dubai is a location like no other with a premium ambience in the heart of Dubai and laid back yet attentive service from the friendly hosts. It's location on the vibrant Shiekh Zayed Road is also connecting it to many daytime and night delights of the city from shopping, dining and entertainment experiences.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Description:**
The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division.
You will be responsible to provide an excellent and consistent level of service to your customers.
Knowledge about ISO 14001 is an added advantage.
**Qualifications:**
Diploma/qualification in Hospitality or Tourism Management
**Primary Location:** AE-DU-Dubai
**Organization:** Hyatt Regency Dubai Creek Heights
**Job Level:** Full-time
**Job:** Guest Service Operations
**Req ID:** DUB
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Description:**
The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division.
You will be responsible to provide an excellent and consistent level of service to your customers.
Knowledge about ISO 14001 is an added advantage.
**Qualifications:**
Diploma/qualification in Hospitality or Tourism Management.
Languages required is English and Russian.
**Primary Location:** AE-DU-Dubai
**Organization:** Hyatt Regency Dubai Creek Heights
**Job Level:** Full-time
**Job:** Guest Service Operations
**Req ID:** DUB
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Do you see yourself as a Restaurant Host/Hostess - Mezzaluna for InterContinental Residence Suites® Dubai Festival City?
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
The InterContinental Hotels Group® at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.
A little taste of your day-to-day:
+ Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
+ Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
+ Ensure restaurant operating equipment is clean and in working order
+ Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
+ Welcoming guests to the Restaurant, by using the Restaurant name
+ Inquiring if they have a reservation and noting it in the reservation book if they do
+ Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
+ Being attentive to guest requests
+ Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
+ Take telephone bookings and document in the Reservation book according to restaurant standards
+ Train servers and runners as per SOP
+ Be attentive to guests and resolve their complaints where possible, reporting all incidents to your supervisor
+ Maintain responsibility of cleanliness of hostess stations, all menus, and drink menus
+ Might assist with food and beverage service
+ Maintain detailed knowledge of menu, including daily specials
+ Ensure tables are cleared quietly and efficiently
+ Carry food and beverage trays in a safe manner to minimize breakages
+ Complete dockets accurately and clearly
+ Maintain current information on all general activities of the hotel
+ Task related administrational task
What we need from you:
+ Great communication skills
+ Ability to work in a team and in different functions
+ Warm and inviting personality
+ Ability to think calmly under pressure
+ Willingness to learn open-mindedly
+ Passion of food and curiosity for something new
+ Basic organisation skills in restaurant operation
What you can expect from us
We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us, and you'll become part of our ever-growing global family.
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.