103 Hospitality Staff jobs in Ajman

Job Summary

Answer incoming calls from customers for various purposes, respond to inquiries and questions, handle complaints, troubleshoot problems, and provide information.

Duties & Responsibilities

1. Answer calls and route them to the appropriate resource.
2. Handle patients' inquiries telephonically and convert their inquiries to emails according to standard operating procedures; send to relevant departments if no answer after transferring the line twice.
3. Research required information using available resources.
4. Manage and resolve patients' complaints and transfer to qualified personnel for resolution.
5. Provide customers with service information and hospital policies.
6. Update the business connect with new staff numbers and names of new staff joining the hospital; identify and escalate priority issues.
7. Follow up on patients' calls when necessary.
8. Transfer calls internally between healthcare staff (e.g., on-call doctor, blood bank, radiology on call).
9. Update yourself with information circulated in the hospital (memos/circulars) and within the call center (External Calls workbook—updates, on-leave, and appointments).
10. Take good care of tools entrusted by the administration (e.g., computer, headset); these are for official use only and should be used with caution.
11. Receive calls from patients and assist with appointment queries.
12. Book new appointments as per OPD policy and inform patients of all necessary information before their visit.
13. Cancel and reschedule appointments as per patient requests.
14. Handle online appointment bookings through the website.
15. If no slots are available and the patient needs urgent consultation, gather all patient information (name, contact number, MRN NO#, etc.) and email it to the OPD Clinic for arranging overbooking or walk-in appointments.
16. Book appointments for all OPD procedures, ER referrals (routine, inpatient, fracture list).
17. Handle patient complaints related to appointments and transfer to qualified personnel.
18. Respond to patient inquiries, requests, and disputes over the phone, routing them to the appropriate department or staff.
19. Explain available services and hospital policies to patients.
20. Manage patient complaints calls and communicate with the PRO office as per the process.
21. Update the HMS system with any changes in clinic timings.
22. Perform related work as assigned by the client representative.

Education and Experience

1. Bachelor's Degree or equivalent.
2. Proficient in relevant computer applications.
3. Fluent in both Arabic and English.
4. Knowledge of customer service principles and practices.
5. Knowledge of call center telephony and technology.
6. Some experience in a call center or customer service environment.
7. Good data entry and typing skills.
8. Knowledge of administrative and clerical processes.

Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Representative with experience in Freezone operations . In this role, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a seamless post-purchase experience. The ideal candidate has strong communication skills, a problem-solving mindset, and a deep understanding of Freezone procedures and customer expectations .

Key Responsibilities:

• Respond to customer inquiries via email, chat, phone, and social media in a timely and professional manner

• Resolve product, order, shipping, and return-related issues efficiently and empathetically

• Process orders, refunds, and exchanges through internal systems

• Monitor and manage customer reviews and feedback to enhance the customer experience

• Collaborate with logistics, warehouse, and product teams to address customer concerns

• Maintain accurate records of customer interactions in CRM tools

• Identify trends in customer issues and suggest improvements to internal processes

• Support promotional campaigns, product launches, and seasonal sales

Requirements:

• Proven experience as a Customer Service Representative, preferably in a Freezone environment

• Freezone experience is a must

• Familiarity with customer service tools and platforms

• Experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce)

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to multitask and work in a fast-paced environment

• Positive attitude and team-oriented mindset

• (Preferred) Experience handling international customers or multi-language support

Sonder (NASDAQ: SOND) is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service — all delivered through a single, beautifully integrated experience.

Our properties are located in the world’s most sought-after neighborhoods, spanning 40+ markets across nine countries and three continents. Through the Sonder app, guests enjoy full control over their stay — from self check-in to 24/7 support — making every detail of travel easier, more flexible, and more inspiring.

In 2024, we announced a strategic partnership with Marriott International, bringing Sonder properties to Marriott.com and the Marriott Bonvoy app. This integration connects our inventory and front of house and back of house systems with the world’s largest travel loyalty platform — unlocking exciting new possibilities for our guests and employees.

Sonder is focused on delivering amazing experiences for the modern traveler while driving smart, sustainable growth. Our team blends the agility of a tech company with the standards of a global hospitality brand — and we’re building something that’s reshaping the future of travel.

Life at Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do.Check out this article to find out more about our Culture and Principles.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize the potential of a team of Hospitality Agents. This would mean developing scalable processes related to how a city onboards, trains, and develops their team, alongside owning various city operations projects. The ideal candidate is a strong people leader that can inspire and motivate a team to deliver an amazing Sonder guest experience while supporting our city operations. Our Sonder locations are distributed across a city in different shapes, sizes, ages and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own.

AT SONDER YOU WILL:

Support Hospitality Agents by training, coaching and providing performance feedback with an eye towards execution

Prioritize, delegate, execute, and support day-to-day tasking to ensure world-class guest experience and team accountability

Guide guests through the Sonder experience, ensuring they have an amazing first impression

Communicate cross-functionally clearly and with compassion

Own and update standard operating procedures to support team execution

Assist in continuous improvement project design and implementation

Analyze market trends to optimize operations and to proactively address potential guest issues

Work with City Operations Leadership to identify new opportunities to elevate operations for both our guests and the city team

WHAT WE'RE LOOKING FOR:

Minimum 3 years of experience managing direct reports; hospitality a plus

Proven ability to lead, prioritize and deliver with a focus on driving team performance through coaching, training and accountability

Strong affinity to people management and able to effectively lead a team by example, inspiring people to be engaged and proactive

Great communication skills, able to define clear action steps for their team members and effectively delegate

Ability to take the initiative and problem solve independently

Detail-oriented and organized

Ability to adapt and flex to shifting priorities

Embraces technology for team management and collaboration and motivated to adopt new and emerging technologies

Strong ability to establish positive relationships with others

Thrives in a fast paced, ever-changing, always challenging startup environment

Basic spreadsheet knowledge required i.e., Google suite

Ability to lift/carry items up to 40lbs, and stand/walk for extended periods of time

Knowledge of hospitality is a plus

Experience in a start-up environment preferred

Must have a flexible schedule and be able to work nights and weekends as business requires

This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations).

We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits. For eligible employees, benefits may include:

Competitive compensation

Medical, dental and vision insurance (where applicable)

Flexible vacation

Wellness and volunteering days

Annual free credits and discounts to stay in Sonders

Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.

As part of our commitment to creating a workplace open to all, we have created Sonder Circles , also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to .

Are you being referred to one of our roles? If so, ask your connection at Sonder about our Employee Referral process!

Competitive Salaries
We strive to be at or above market rates for base salaries.

Stock Options
Our Success is your success. Exempt employees are part of our generous equity program.

Health & Well-Being
Eligible employees have access to our medical, dental, life, vision, and disability insurance plan. (If applicable, depending on location)

Travel
Annual credits toward Sonder bookings as well as stay discounts for friends and family.

Please submit your application with the subject line indicating the Job you are applying for, and only if you meet the requirements. Interested candidates may submit their CV, resume, passport, visa copy, notice period, and salary expectations to .

MAIN PURPOSE

The Soft Services Supervisor is responsible for organizing and coordinating soft services for the offices in the UAE.

Ensures consistency and quality of services across the portfolio by implementing and, in some cases, establishing controls and performance KPIs.

Works closely with the BOS (Building and Office Services) team and external contractors to provide related services effectively, efficiently, and timely.

Implements procedures to ensure organizational effectiveness and efficiency for the office portfolio.

KEY RESPONSIBILITIES

Office and Site Operation

• Ensure high-level service in receptions, telephone operations, cleaning, and cafeterias, and track performance.
• Develop, manage, and track changes in services.
• Propose, define, and implement food and beverage services for offices in Dubai.
• Responsible for arranging soft service-related supplies.
• Manage parking spaces.
• Liaise with building management on office-related matters such as access cards, office keys, parking, pest control, etc.
• Communicate with suppliers and partners to ensure positive collaboration.

Office Equipment

• Supervise the implementation of new office systems, processes, and procedures.
• Responsible for cleaning all offices and ordering necessary supplies/equipment, including relations with service vendors.

Archiving

• Track archiving policies and procedures.

Travel Management

• Ensure corporate rates are in place and communicated (airlines, cars, hotels).
• Perform quarterly reviews and CS surveys for travel service providers.
• Provide second-level support for travel bookings.

Team Management

• Support and guide direct and indirect reports, whether locally or remotely.
• Support and guide external staff supporting the group.

Change Management

• Propose and support change management processes such as flexible work environments within Dubai.
• Innovate by proposing and implementing new initiatives.

A well established international brand selling premium products within the hospitality industry. Known for its design-led and high quality product portfolio, the company partners with some of the most respected names in the industry. With a regional hub in Dubai, the team oversees operations across the Middle East, with a strong commercial focus on the Kingdom of Saudi Arabia.

• Achieving monthly and annual sales and margin targets across assigned markets.
• Developing and implementing structured sales plans, with a clear focus on growth in KSA.
• Maintaining and expanding a strong network of decision-makers in the hospitality industry, from procurement teams to general management.
• Reviving inactive accounts and identifying new project-based and recurring sales opportunities.
• Working closely with internal teams and distributors to deliver relevant, tailored product solutions.
• Conducting regular in-person and virtual meetings with clients and stakeholders.
• Representing the business at key industry events and trade exhibitions across the region.
• Providing ongoing market intelligence to inform strategy and product positioning.

• Proven success with at least 10 years of experience in B2B sales within the hospitality industry , particularly in supplying operational or guest-facing products such as linens, in-room amenities, slippers, bathroom accessories, minibar items, furniture, and other similar items that contribute to the overall guest experience.
• An established network within the KSA hospitality market is essential.
• Demonstrated ability to develop new business and maintain key account relationships.
• Excellent communication and presentation skills; fluency in English and Arabic is required.
• Experience engaging with both regional hotel chains and global hospitality groups.
• Self-motivated and structured, with a solutions-oriented approach to sales.
• Willingness and ability to travel frequently to KSA.
• Bachelor's degree in Business, Marketing, or a related field preferred.

Position Description

The Senior Interior Designer leads and collaborates with design teams to develop creative and functional interior design solutions, from initial concept through to detailed documentation and project completion.

This role involves space planning, material selection, FF&E specification, BIM/CAD modeling, and coordination with other disciplines, ensuring projects meet client needs, design goals, regulatory requirements, and sustainability principles.

The Senior Interior Designer is committed to design excellence, mentoring junior team members, and effectively utilizing technology, including AI tools where appropriate.

• Bachelor of Interior Design or Architecture (if applicable)
• Minimum 5-7 years of experience in luxury hospitality interior design.
• Relevant leadership/management experience preferred

• Ability to lead design tasks and small project teams effectively.
• Ability to use BIM and REVIT (expert level).
• Ability to work both independently and collaboratively within a multidisciplinary team, and to mentor junior designers.
• Adaptability and willingness to integrate new technologies, including AI, into design workflows.
• Capabilities to use AI tools, including Large Language Models (LLMs) and Generative AI.
• Communication skills (written, verbal, and visual), excellent and interpersonal.
• Strong design talent and a portfolio demonstrating creative, practical, and technically proficient solutions.
• Proactive, detail-oriented, and able to manage multiple projects and deadlines effectively.
• Strong understanding of project budgets and timelines.
• Advanced Knowledge of design principles, building codes, and construction methods.
• Strong presentation skills.
• Commitment to environmental sustainability and knowledge of sustainable design practice.
• Good/Excellent written and spoken English.
• Google Workspace proficiency.

We are seeking a dynamic and organized Sales Coordinator to support our client in the hospitality products sector. This role is essential in ensuring smooth coordination between the sales team, clients, and vendors. The Sales Coordinator will handle client inquiries, prepare quotations, track orders, and support the overall sales process to ensure a seamless customer experience and drive revenue growth.

• Coordinate and support the daily operations of the sales team.
• Respond to customer inquiries and provide timely and accurate quotations.
• Maintain records of sales orders, customer communications, and delivery schedules.
• Collaborate with logistics and procurement teams to ensure timely fulfillment.
• Assist in preparing sales reports, proposals, and documentation.
• Manage CRM tools and ensure data is up-to-date.
• Provide post-sale support to clients and address service-related queries.

• Bachelor’s Degree in Business Administration, Marketing, or related field.
• Minimum 1 year of experience in sales coordination or customer service, preferably in hospitality or related industries.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Familiarity with CRM systems and sales processes.
• Detail-oriented with excellent organizational and multitasking abilities.

Prime Strategy Consultants is a Dubai-based HR and recruitment consultancy specializing in connecting top talent with leading UAE businesses. We deliver tailored HR solutions that empower organizations and elevate careers. Our values include integrity, collaboration, and innovation. We partner with clients across sectors, including hospitality, to build high-performing teams that drive success.

Job Type: Contract

Job Role: Technical Support

Job Location: Dubai

Job Posted on: Jan 29, 2021

1. Support communication issues with BMS & DLS devices, including DDC panels; onsite support for PC, Phone, and iPad.
2. Setup and support for meeting rooms, including info points, click share, and TV setups.
3. Install and troubleshoot all Valet locations.
4. Monitor iPad connectivity and coordinate with the app team to resolve issues.
5. Monitor PCS System; coordinate with relevant teams (NOC, Security, Vendor) for issues and generate reports.
6. Monitor biometric devices via biometric application; communicate with vendors for rectification; register new employee fingerprints for door access; generate attendance reports.
7. Create user accounts for biometric application access with appropriate privileges; coordinate with NOC, SOC, and System teams for issues.
8. Monitor parking system for Grand, Fashion & Cinema Parking; communicate with vendors for hardware issues; generate parking reports; troubleshoot sensor communication issues.
9. Monitor UPS System; coordinate with relevant teams for issues.
10. Monitor Taxi Count System; coordinate with relevant teams for issues.
11. Monitor Access Control System (Columns/Barriers); coordinate with relevant teams for issues.
12. Troubleshoot VIP Lounge systems; coordinate with vendors for rectification after L-1 support.
13. Monitor devices like AP, BMS, DLS, PCS, Biometric, Beacons, switches, UPS, VIP Parking, Meter Checker using Nagios, V-Care, E-directory, Feedback system; handle alerts and coordinate for rectification.
14. Coordinate with cabling teams and NOC for IDF & MDF locations; perform periodic health checks.

Interested candidates should apply by providing:

• Name
• Current Location
• Current CTC
• Resume (in doc, docx, or pdf format, less than 1MB)

A well established international brand selling premium products within the hospitality industry. Known for its design-led and high quality product portfolio, the company partners with some of the most respected names in the industry. With a regional hub in Dubai, the team oversees operations across the Middle East, with a strong commercial focus on the Kingdom of Saudi Arabia.

• Achieving monthly and annual sales and margin targets across assigned markets.
• Developing and implementing structured sales plans, with a clear focus on growth in KSA.
• Maintaining and expanding a strong network of decision-makers in the hospitality industry, from procurement teams to general management.
• Reviving inactive accounts and identifying new project-based and recurring sales opportunities.
• Working closely with internal teams and distributors to deliver relevant, tailored product solutions.
• Conducting regular in-person and virtual meetings with clients and stakeholders.
• Representing the business at key industry events and trade exhibitions across the region.
• Providing ongoing market intelligence to inform strategy and product positioning.

• Proven success with at least 10 years of experience in B2B sales within the hospitality industry , particularly in supplying operational or guest-facing products such as linens, in-room amenities, slippers, bathroom accessories, minibar items, furniture, and other similar items that contribute to the overall guest experience.
• An established network within the KSA hospitality market is essential.
• Demonstrated ability to develop new business and maintain key account relationships.
• Excellent communication and presentation skills; fluency in English and Arabic is required.
• Experience engaging with both regional hotel chains and global hospitality groups.
• Self-motivated and structured, with a solutions-oriented approach to sales.
• Willingness and ability to travel frequently to KSA.
• Bachelor's degree in Business, Marketing, or a related field preferred.