1266 Hospitality jobs in Deira

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MAIN PURPOSE

The Soft Services Supervisor is responsible for organizing and coordinating soft services for the offices in the UAE.

Ensures consistency and quality of services across the portfolio by implementing and, in some cases, establishing controls and performance KPIs.

Works closely with the BOS (Building and Office Services) team and external contractors to provide related services effectively, efficiently, and timely.

Implements procedures to ensure organizational effectiveness and efficiency for the office portfolio.

KEY RESPONSIBILITIES

Office and Site Operation

• Ensure high-level service in receptions, telephone operations, cleaning, and cafeterias, and track performance.
• Develop, manage, and track changes in services.
• Propose, define, and implement food and beverage services for offices in Dubai.
• Responsible for arranging soft service-related supplies.
• Manage parking spaces.
• Liaise with building management on office-related matters such as access cards, office keys, parking, pest control, etc.
• Communicate with suppliers and partners to ensure positive collaboration.

Office Equipment

• Supervise the implementation of new office systems, processes, and procedures.
• Responsible for cleaning all offices and ordering necessary supplies/equipment, including relations with service vendors.

Archiving

• Track archiving policies and procedures.

Travel Management

• Ensure corporate rates are in place and communicated (airlines, cars, hotels).
• Perform quarterly reviews and CS surveys for travel service providers.
• Provide second-level support for travel bookings.

Team Management

• Support and guide direct and indirect reports, whether locally or remotely.
• Support and guide external staff supporting the group.

Change Management

• Propose and support change management processes such as flexible work environments within Dubai.
• Innovate by proposing and implementing new initiatives.

We are seeking a seasoned Restaurant Supervisor to oversee the operations of our upscale casual dining restaurant located in Dubai Mall. The ideal candidate will have previous experience working as a supervisor in the hospitality industry and possess excellent leadership, communication, and problem-solving skills.

Job Responsibilities:

• Conduct regular training sessions for restaurant staff.
• Manage staff work schedules to ensure seamless service delivery.
• Inspect kitchen areas to maintain high standards of hygiene and sanitation.
• Oversee food preparation, presentation, and storage to ensure compliance with health and safety regulations.
• Regularly inspect dining areas to ensure customer satisfaction.
• Monitor inventory levels to ensure timely replenishment.
• Track cash flow and settle outstanding bills promptly.
• Resolve customer complaints professionally and efficiently.

Requirements:

1. High school diploma or equivalent required; bachelor's degree in business administration or hospitality is advantageous.
2. Minimum 2 years of supervisory experience in the hospitality industry.
3. Excellent leadership, communication, and problem-solving skills.
4. Ability to work in a fast-paced environment.
5. Strong organizational and time management skills.

Benefits:

• Competitive salary package.
• Ongoing training and development opportunities.
• A dynamic and supportive work environment.

Others:

Apply now to take your career to the next level!

This role involves providing exceptional customer service by handling incoming reservation requests, guiding customers through the reservation process, and ensuring smooth table utilization.

• Handle phone, email, and online reservation requests promptly and professionally.
• Guide customers through the reservation process, providing accurate information about availability, seating options, and special requests.
• Use a reservation system to record and manage reservations accurately.
• Maintain open lines of communication with the kitchen and serving staff to ensure efficient seating arrangements.

• Proven experience in a similar role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Exceptional problem-solving abilities and strong organizational skills.
• Familiarity with reservation management systems and restaurant operations.

• A unique opportunity to work with our team and enhance your skills.
• A competitive compensation package.
• The chance to be part of a dynamic and growing company.

We are committed to creating a positive and welcoming atmosphere for both our guests and staff. If you have a passion for delivering exceptional customer service, we encourage you to apply for this role.

We are seeking a highly skilled and experienced Guest Relations Specialist to join our team. As the ambassador of our brand, you will be responsible for delivering exceptional customer experiences that exceed our guests' expectations.

• Develop and maintain strong relationships with our guests to ensure a memorable experience.
• Collaborate with our operations team to coordinate smooth check-ins and checkouts.
• Handle guest complaints and concerns in a professional and timely manner.
• Maintain accurate records of guest feedback and preferences.
• Contribute to the development and implementation of strategies to improve guest satisfaction and loyalty.

• Bachelor's degree in Hospitality Management or related field.
• Minimum 2 years of experience in guest relations or a related field.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Fluency in English is essential; additional languages are an advantage.

• A competitive salary and benefits package.
• The opportunity to work with a dynamic and growing company.
• A collaborative and supportive work environment.

We are a leading provider of short-term rental services in the UAE. Our mission is to deliver exceptional customer experiences that exceed our guests' expectations.

Professionals in this role work at hotels, welcoming guests and ensuring their needs are met.

The ideal candidate will have experience in hospitality with excellent communication skills and ability to work effectively in a fast-paced environment.

• Welcoming guests at entrances and providing exceptional customer service
• Escorting guests to rooms and explaining facilities and amenities
• Assisting guests with luggage, messages, and packages, and performing tasks according to their requests
• Providing parking services during guest arrival and departure
• Receiving and storing guest luggage and maintaining accurate records
• Responding to guest requests and ensuring their needs are met in a timely and efficient manner

• At least 2 years of experience in the hospitality industry
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced environment

Unlock Opportunities as an Assistant Manager

Join a dynamic team in a luxurious hospitality setting, where you'll play a vital role in delivering exceptional guest experiences and driving business success. As an Assistant Manager, you'll support the outlet manager in daily operations, contribute to promotional activities, and monitor outlet profitability.

• Support outlet managers in daily operations, briefings, and internal coordination to ensure smooth service delivery.
• Participate in promotions, PR activities, and contribute creative ideas to enhance the resort's image and guest experience.
• Monitor outlet profitability, assist in planning budgets, and support sales strategies to improve financial performance.
• Track competitor activities and market trends to ensure offerings meet current demands and guest expectations.
• Support team development through training, coaching, and communication of quality and customer service standards.
• Ensure that colleagues understand and align with departmental objectives, company vision, mission, and quality management standards.

Requirements

To succeed in this role, you'll need:

• 2-3 years of experience in the same role with a strong F&B background in a 5-star luxury property or a large standalone/branded restaurant, including multi-unit operations and events.
• Proficient in business English and Microsoft Office, with experience in menu design and concept development.
• Proven track record in boosting customer satisfaction and profitability.
• Experience working in a multi-cultural environment.

What We Offer

We provide a competitive tax-free salary, generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, incentive programs, and other employee benefits.

Job Details

Job Description:

We are seeking a skilled and experienced Mixologist to join our team in providing exceptional beverage service to our guests. As a key member of the food and beverage department, you will be responsible for preparing and serving cocktails according to our standard recipes and presentation guidelines.

Responsibilities:

• Serve guests in accordance with high-end standards for food and beverage quality, presentation, and sanitation.
• Demonstrate pride in all aspects of service, including quality appearance and cleanliness both personally and within your area of responsibility.
• Understand and adhere to all Beverage Department Standard Operating Procedures and actively seek opportunities to suggest and implement improvements.
• Prepare all drinks according to our standard manual, ensuring the use of proper techniques and standard measures.
• Accurately process drink orders in the correct sequence, verify order quantities, and manage billing promptly and efficiently.
• Receive and verify liquor deliveries against previous shift requisitions; promptly report any discrepancies to the Food & Beverage Manager.
• Maintain security within the work area at all times; do not leave the bar unattended unless properly relieved by a colleague.

Required Skills and Qualifications:

• Minimum of 2 years of bartending experience in a similar high-end or hospitality-focused environment.
• Strong knowledge of wine, beer, and cocktail preparation with impeccable attention to detail and presentation.
• Genuine passion for food and beverage with a commitment to delivering exceptional customer service.
• Proven ability to multitask effectively in a fast-paced environment while maintaining composure and professionalism.
• Expertise in mixing, garnishing, and serving drinks according to established standards and recipes.
• Positive attitude with excellent verbal and written communication skills.
• Strong organizational skills with the ability to maintain a clean, well-stocked, and efficient bar at all times.

Benefits:

This is a full-time position with competitive compensation and benefits package. No remote work option available.

Employment Type: Full-time

Mission Statement

• We strive for excellence in maintaining a high level of knowledge in this role.

Job Description:

• Understanding dining room layout, table numbers, section sizes, hours of operation, price range, and dress code is essential.
• Mastering restaurant reservation procedures ensures seamless guest experiences.
• Accurately tracking daily house count, arrivals, departures, and VIPs facilitates efficient operations.
• Scheduling in-house group activities, locations, and times enhances guest satisfaction.
• Compliance with all department policies and service procedures guarantees exceptional customer service.
• Responding promptly to phone calls within 3 rings, using correct salutations, and adhering to telephone etiquette maintains a professional image.
• Proficiently taking, recording, and confirming restaurant reservations or cancellations according to departmental standards ensures accuracy.
• Communicating reservation or cancellation changes to management throughout the shift prevents misunderstandings.
• Monitoring own assignments for compliance with departmental standards ensures consistency.
• Ensuring menus, check folders, and necessary items are cleaned and available guarantees an optimal guest experience.
• Maintaining a clean and organized hostess stand reflects positively on the establishment.
• Reviewing the Reservation book, preassigning designated tables, and following up on special requests streamlines the seating process.
• Greeting guests at the restaurant entrance creates a warm welcome atmosphere.
• Seating guests fairly and according to the floor plan minimizes wait times.
• Showcasing guests their designated table adds a personal touch.
• Ensuring guest satisfaction with their table enhances the overall dining experience.
• Presenting the open menu to guests initiates the ordering process.
• Setting tables to provide excellent service to guests elevates the dining experience.
• Anticipating busy periods and organizing procedures to manage waiting lines reduces stress.
• Anticipating guest needs, responding promptly, and acknowledging guests despite time constraints builds strong relationships.
• Maintaining positive guest relations at all times fosters loyalty.
• Familiarity with hotel services and activities to accurately respond to guest inquiries enhances the guest experience.
• Handling guest complaints through instant pacification procedures and ensuring guest satisfaction resolves issues efficiently.
• Monitoring guest reactions and frequently consulting with management to ensure satisfaction guarantees exceptional service.
• Clearing and resetting tables according to department procedures maintains cleanliness.
• Maintaining cleanliness and working conditions of own section, equipment, and supplies promotes efficiency.

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong attention to detail and organizational skills
• Basic math skills and accuracy with handling cash and credit transactions
• Flexibility to work varied shifts, including evenings, weekends, and holidays

• A competitive hourly rate
• Opportunities for advancement and career growth
• A fun and dynamic work environment
• Recognition and rewards for outstanding performance

This is a non-management position. We are an equal opportunity employer and welcome applications from diverse candidates. We thank all applicants for their interest; however, only those selected for an interview will be contacted.