384 Hospitality jobs in the United Arab Emirates

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MAIN PURPOSE

The Soft Services Supervisor is responsible for organizing and coordinating soft services for the offices in the UAE.

Ensures consistency and quality of services across the portfolio by implementing and, in some cases, establishing controls and performance KPIs.

Works closely with the BOS (Building and Office Services) team and external contractors to provide related services effectively, efficiently, and timely.

Implements procedures to ensure organizational effectiveness and efficiency for the office portfolio.

KEY RESPONSIBILITIES

Office and Site Operation

• Ensure high-level service in receptions, telephone operations, cleaning, and cafeterias, and track performance.
• Develop, manage, and track changes in services.
• Propose, define, and implement food and beverage services for offices in Dubai.
• Responsible for arranging soft service-related supplies.
• Manage parking spaces.
• Liaise with building management on office-related matters such as access cards, office keys, parking, pest control, etc.
• Communicate with suppliers and partners to ensure positive collaboration.

Office Equipment

• Supervise the implementation of new office systems, processes, and procedures.
• Responsible for cleaning all offices and ordering necessary supplies/equipment, including relations with service vendors.

Archiving

• Track archiving policies and procedures.

Travel Management

• Ensure corporate rates are in place and communicated (airlines, cars, hotels).
• Perform quarterly reviews and CS surveys for travel service providers.
• Provide second-level support for travel bookings.

Team Management

• Support and guide direct and indirect reports, whether locally or remotely.
• Support and guide external staff supporting the group.

Change Management

• Propose and support change management processes such as flexible work environments within Dubai.
• Innovate by proposing and implementing new initiatives.

Bachelor of Science(Media and Communication)

Nationality

Any Nationality

Any

Vacancy

1 Vacancy

Job Description

Pre Event:

• Follow handover information from the Hospitality Manager to familiarize with all aspects of the venue and concerned hospitality product. Supervisors will be assigned a specific area each
• Work with Hospitality Manager to complete setup of concerned hospitality area ensuring layout, branding, theming, AV, and décor is delivered as per agreed standard.
• Become the onsite point of contact for receipt of H&S documentation and supplier deliveries into concerned hospitality areas for both clients and suppliers.
• Liaise with hospitality private suite clients to deliver their required and agreed F&B, look and feel, flowers, branding
• Meet with caterer alongside Hospitality manager for briefing of suite catering product and to review the operational work plan
• Report where required on progress/delays to the Hospitality Manager.
• Understand what products are being sold in the lounges and manage the delivery stock control of alcohol alongside the Logistics Manager – opening and closing stock control to provide full inventory to the Logistics and oversee the pickup post event

During Event:

• Manage the race weekend delivery of allocated hospitality area, ensuring that client’s expectations are being met with high service levels
• Form the main point of contact for clients and handle any queries or complaints.
• Oversee the catering function, ensuring service levels are as per agreed standards, and escalating where necessary action is required.
• Manage the suppliers and coordinate a response to any concerns raised throughout the weekend.
• Oversee hostess/customer service staff and security staff within the suite.
• Filter any technical issues to the MOC and follow up to ensure it is resolved.
• Complete daily reports with catering team.
• Report daily on race weekend into the Hospitality Manager with any concerns that has occurred during the day.
• Oversea the special beverage end of day stock takes with the onsite catering company and give a final report of stock movement.

Post Event:

• Post event, oversee the de-rig of the concerned hospitality area, including the removal of all branding and client owned items.
• Coordinate with Hospitality Manager to ensure all FF&E items are accounted for and returned to the correct area.
• Support the F&B Manager on the final stock counting for special beverages.
• Contribute to the company post event report, outlining areas for improvement in subsequent years.
• Complete a snagging list of the area of any damages or necessary repair work
• Closing stock take of alcohol and oversee pick up of alcohol on the Monday/Tuesday

Desired Candidate Profile

• Ability to manage multiple tasks at the same time by identifying priorities and meeting deadlines
• An understanding of the service level expectations for hospitality products and experience in working in major events
• Customer orientated and experienced in client handling for high profile events
• Sound knowledge and experience in food and beverage service, with the ability to manage caterers
• Effective communication and interpersonal skills, supervisory skills
• Good judgment, decision making and solution solving to difficult/complex issues

Preferred

• Previous U.A.E Experience and understanding of local protocol and customs preferred
• 4 years’ experience in a similar role would be advantageous

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As a Bartender, you will be responsible for crafting memorable experiences for our guests. You will have the opportunity to develop your knowledge and expertise in mixology while delivering exceptional guest service.

Our ideal candidate is passionate about creating a unique atmosphere that makes every guest feel welcome. If you are a team player who is always looking for ways to improve and provide the best experience possible, we would love to hear from you.

• Deliver exceptional guest service by being attentive, knowledgeable, and friendly.
• Craft drinks that exceed our guests' expectations.
• Maintain a clean and organized bar area at all times.

To be successful in this role, you will need to possess:

• A high school diploma or equivalent.
• At least one year of related work experience.
• No supervisory experience is required.

We offer a competitive compensation package, including:

• A competitive hourly rate.
• The opportunity to work in a dynamic and fast-paced environment.
• A comprehensive benefits program.

We are committed to providing an inclusive and welcoming work environment for all employees. We believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.

At Marriott International, we are dedicated to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Job Title: Guest Relations Executive

As a Guest Relations Executive, you will play a crucial role in ensuring that our guests have an exceptional experience. Your primary responsibility will be to provide warm and personalized service to our guests, making them feel at home.

Manage guest queries in a friendly, timely, and efficient manner.
• Ensure knowledge of menu and all products.
• Follow correct reporting procedures if faced with issues.
• Practice grooming standards including uniform dress code, cleanliness, and personal hygiene.
• Assist callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay.
• Have a good knowledge of the restaurant's sitting arrangements.

Key Requirements:

Positive attitude.
• Good communication skills (oral and written).
• Commitment to delivering high levels of customer service.
• Excellent grooming standards.
• Flexibility to respond to a range of different work situations.
• Ability to work on your own or in teams.

Desirable Qualifications:

Degree in relevant area.
• Experience in Food and Beverage department and/or industry.
• Previous experience of cash handling.
• Knowledge of Food Hygiene Regulations.

About Hilton:

Hilton is a global hospitality company offering business and leisure travelers the finest in accommodations, service, amenities, and value. We are dedicated to providing exceptional guest experiences across our global brands.

We are seeking a skilled Telephone Operator to join our team. This individual will be responsible for managing incoming and outgoing calls, handling guest inquiries, and efficiently directing calls to the appropriate departments or individuals.

The ideal candidate will possess exceptional communication skills, a professional demeanor, and the ability to create a positive and memorable experience for our guests.

• Answering Calls: Professionally answer incoming calls, promptly addressing guest inquiries, requests, and concerns. Ensure a high level of telephone etiquette is maintained at all times.
• Call Transfers: Effectively transfer calls to the appropriate departments or individuals while providing necessary information and maintaining accurate records of call transfers.
• Message Management: Accurately record and deliver messages to the intended recipients in a timely manner, ensuring all relevant information is included.
• Guest Assistance: Assist guests with general information about hotel services, amenities, and local attractions. Provide directions and guidance to guests as needed.
• Reservation Support: Assist with guest room reservations, modifications, and cancellations, following established procedures to ensure accuracy and guest satisfaction.
• Emergency Response: Handle emergency calls professionally, following established protocols to ensure the safety and well-being of guests and staff.
• Communication Coordination: Act as a central point of contact between various departments within the hotel, maintaining effective communication channels to facilitate smooth operations.
• Problem Resolution: Identify and resolve guest issues and concerns promptly, ensuring appropriate follow-up and escalation when necessary.
• Administrative Support: Provide administrative assistance such as filing, data entry, and maintaining records related to telephone operations as required.
• Stay Updated: Keep up-to-date with hotel services, promotions, and events to provide accurate information to guests.

We are a vibrant community of hospitality professionals with a shared passion and commitment to creating extraordinary guest experiences. Our team members, known as Legends, form the backbone of our business and bring our vision to life.

As part of our esteemed Collection Family, we will support your growth by nurturing your personality, fostering a culture of trust, collaboration, and appreciation. Supported by our annual personal development planning, tailored learning opportunities, and our Academy programs, you will be part of crafting a bespoke experience for each guest.

We believe that our people are the key to delivering exceptional service and ensuring a unique experience for every guest. To achieve this, we invest in their skills and provide ongoing training to enhance their knowledge and expertise.

In return for your hard work and dedication, we offer a range of benefits to support your well-being and help you achieve a better work-life balance. These include access to our employee assistance program, flexible working arrangements, and opportunities for career advancement within our organization.

You will have the opportunity to develop new skills and knowledge through our professional development programs, which are designed to help you grow both personally and professionally. Whether you're looking to advance your career or simply want to learn new things, we can help you achieve your goals.

We are seeking a highly skilled and experienced professional to join our team as a Bar Waiter. The ideal candidate will be responsible for providing exceptional customer service, ensuring that guests have a memorable experience during their stay.

• Deal with guests' requirements in a courteous, charming and professional manner to both internal and external guests
• Serve customers promptly by taking correct orders, posting the bill, collecting, serving the orders and settling of bills under the general guidance and direction of the Restaurant Manager
• Be the main direct guest contact sales person and offer prompt service
• Promote all menu items and promotions
• Ensure all opening and closing duties are followed according to the checklist
• Responsible for all service preparation, e.g. polishing of glasses, cutlery and wiping tables

• At least 1 year experience in hospitality industry in 4-5 star hotel
• Familiarity about spirits and wines
• Fluent in English (speaking, reading and writing)
• Good knowledge about micros operating system

We offer a competitive salary and benefits package to successful candidates who possess a passion for delivering exceptional customer service and are looking for a new challenge.

Job Overview

• We are seeking a dynamic and self-motivated Food & Beverage professional to join our team as a Waiter/Waitress.

Job Description

• The primary responsibility of the Waiter/Waitress is to provide exceptional service to our guests, ensuring their dining experience is memorable.
• This includes greeting and seating customers, serving them in a professional manner, and acquiring knowledge of the menu to provide advice and recommendations.
• Monitoring the quality of food and beverage served and maintaining hygiene and cleanliness standards is also essential.
• Additionally, the Waiter/Waitress must practice good customer relations, attend to complaints, and minimize wastage and breakage.

Required Skills and Qualifications

• A diploma or degree in hospitality or vocational training in food and beverage is ideal.
• Prior experience as a Waiter/Waitress in a high-volume restaurant is also required.
• A good command of English is essential, along with additional skills such as guest service and interpersonal skills.

Benefits

• Hands-on experience with a true passion for people and service.
• A positive and pleasant attitude, with attention to detail and ability to thrive in a busy environment.

Others

• Adaptability and customer focus are key competencies for this role.
• The ideal candidate will be able to recognize differences, take responsibility, work in a team, and understand the job requirements.

We are seeking a highly motivated Food & Beverage professional to join our team as a Waiter/Waitress.

Your key responsibilities will include:

• Providing exceptional service to our guests, ensuring their dining experience is memorable.
• Greeting and seating customers in a professional, discreet, and personalized manner.
• Acquiring in-depth knowledge of the food and beverage menu to assist and advise guests.
• Consistently monitoring the quality of food and beverages being served.
• Practicing good customer relations and attending to customer complaints/query satisfactorily.
• Maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment.
• Responsible for all service preparations before, during, and after service (mis-en-place and mis-en-scene).
• Minimizing wastage, breakage, and spoilage.
• Actively using up-selling techniques to exceed guest expectations and increase revenue.

You should have a diploma/degree in hospitality or a vocational training in food & beverage with previous experience as a Waiter/Waitress in a high-volume restaurant. A good command of English and additional skills like guest service and interpersonal skills are essential.

The ideal candidate will be hands-on, with a true passion for people and service, along with a positive and pleasant attitude. You will thrive in a busy environment, stay calm under pressure, have attention to detail, and possess the following competencies:

• Adaptability
• Customer Focus
• Recognizing Differences
• Taking Responsibility
• Teamwork
• Understanding the Job