712 Hospitality jobs in the United Arab Emirates

Bachelor of Science(Media and Communication)

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Any Nationality

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Vacancy

1 Vacancy

Job Description

Pre Event:

• Follow handover information from the Hospitality Manager to familiarize with all aspects of the venue and concerned hospitality product. Supervisors will be assigned a specific area each
• Work with Hospitality Manager to complete setup of concerned hospitality area ensuring layout, branding, theming, AV, and décor is delivered as per agreed standard.
• Become the onsite point of contact for receipt of H&S documentation and supplier deliveries into concerned hospitality areas for both clients and suppliers.
• Liaise with hospitality private suite clients to deliver their required and agreed F&B, look and feel, flowers, branding
• Meet with caterer alongside Hospitality manager for briefing of suite catering product and to review the operational work plan
• Report where required on progress/delays to the Hospitality Manager.
• Understand what products are being sold in the lounges and manage the delivery stock control of alcohol alongside the Logistics Manager – opening and closing stock control to provide full inventory to the Logistics and oversee the pickup post event

During Event:

• Manage the race weekend delivery of allocated hospitality area, ensuring that client’s expectations are being met with high service levels
• Form the main point of contact for clients and handle any queries or complaints.
• Oversee the catering function, ensuring service levels are as per agreed standards, and escalating where necessary action is required.
• Manage the suppliers and coordinate a response to any concerns raised throughout the weekend.
• Oversee hostess/customer service staff and security staff within the suite.
• Filter any technical issues to the MOC and follow up to ensure it is resolved.
• Complete daily reports with catering team.
• Report daily on race weekend into the Hospitality Manager with any concerns that has occurred during the day.
• Oversea the special beverage end of day stock takes with the onsite catering company and give a final report of stock movement.

Post Event:

• Post event, oversee the de-rig of the concerned hospitality area, including the removal of all branding and client owned items.
• Coordinate with Hospitality Manager to ensure all FF&E items are accounted for and returned to the correct area.
• Support the F&B Manager on the final stock counting for special beverages.
• Contribute to the company post event report, outlining areas for improvement in subsequent years.
• Complete a snagging list of the area of any damages or necessary repair work
• Closing stock take of alcohol and oversee pick up of alcohol on the Monday/Tuesday

Desired Candidate Profile

• Ability to manage multiple tasks at the same time by identifying priorities and meeting deadlines
• An understanding of the service level expectations for hospitality products and experience in working in major events
• Customer orientated and experienced in client handling for high profile events
• Sound knowledge and experience in food and beverage service, with the ability to manage caterers
• Effective communication and interpersonal skills, supervisory skills
• Good judgment, decision making and solution solving to difficult/complex issues

Preferred

• Previous U.A.E Experience and understanding of local protocol and customs preferred
• 4 years’ experience in a similar role would be advantageous

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We are currently seeking experienced and professional hostesses to join our esteemed establishment in Abu Dhabi.

• Present a welcoming demeanor to guests at all times, ensuring an exceptional customer experience.
• Provide attentive service through active listening, empathy, and prompt issue resolution.
• Servicing guests' needs efficiently while maintaining a high level of professionalism and accuracy.
• Maintain accurate knowledge of menus, promotions, and events to provide informed recommendations.

• The ideal candidate will be female, with prior experience in hospitality or front-of-house roles preferred.
• Must be presentable, well-spoken, and customer-focused with excellent interpersonal skills.
• Immediate availability is a must for this role.

Discover your role in our team of dedicated professionals.

This is a unique opportunity to be part of a fast-paced environment where you can utilize your skills and experience to achieve great results.

We are looking for someone who shares our passion for excellence, has a strong work ethic, and is committed to providing exceptional service.

In this position, you will have the chance to develop your skills further and take on new challenges, working closely with our experienced team members who will provide you with guidance and support.

You will be responsible for ensuring that all tasks are completed efficiently and effectively, while maintaining a high level of quality and attention to detail.

This role requires excellent communication and organizational skills, as well as the ability to work independently and as part of a team.

If you are a motivated and organized individual with a positive attitude, we would love to hear from you!

Job Summary:

We are seeking a skilled Customer Service Professional to join our team as an F&B Service Expert. As a key member of our service team, you will be responsible for delivering exceptional customer experiences in a fast-paced restaurant environment.

Key Responsibilities:

• Provide exceptional customer service by taking orders, serving food and beverages, and attending to customers' needs in a friendly and professional manner.
• Ensure a positive guest experience by following our service steps and standard operating procedures as outlined in the mini manual booklet.
• Prepare and serve food and beverages according to company standards, maintaining high-quality presentation and cleanliness.
• Upsell products and promote special items to customers, enhancing their dining experience and increasing revenue.
• Maintain a clean and organized work area, including the waiter station, packaging materials, and storage areas, adhering to health and safety guidelines.
• Deal with customer complaints in an open and efficient manner, resolving issues promptly and professionally.
• Collaborate with team members to ensure smooth operations and excellent customer service, promoting a positive and supportive team culture.
• Process payments and handle customer transactions efficiently, minimizing wait times and ensuring seamless payment processing.
• Coordinate with the kitchen, barista, and trainee staff to ensure smooth operation and guest satisfaction, communicating effectively to achieve common goals.
• Follow health and safety guidelines to ensure the well-being of customers and colleagues, maintaining a safe working environment.
• Adhere to our company grooming standards, presenting a professional image that reflects positively on our brand.

Requirements:

• High school diploma or equivalent, demonstrating a strong foundation in education and basic skills.

Experience:

• Minimum 2 years' experience in the hospitality/restaurant industry in the UAE, showcasing a proven track record of success and growth in a similar role.

A Steward is responsible for maintaining the cleanliness of back-of-house areas, including kitchens and storage spaces. This involves sweeping, mopping, washing up, and emptying rubbish bins while adhering to health and safety guidelines.

The role requires operating pot-washing machinery, maintaining a hygienic working environment, and ensuring all equipment is cleaned according to schedule.

• Operate pot-washing machinery and maintain a clean and safe work environment
• Perform general cleaning tasks as directed, including sweeping, mopping, and washing up
• Ensure kitchen and back-of-house areas are kept clean and tidy
• Report any maintenance or hazard issues to supervisors

To be successful in this role, you should possess:

• A positive attitude and good communication skills
• The ability to work under pressure and as part of a team
• A basic understanding of health and safety protocols

Hilton offers a dynamic work environment with opportunities for professional growth and development.

Hilton is a global hospitality company dedicated to providing exceptional guest experiences through its diverse portfolio of brands and properties.

We strive to deliver exceptional experiences for our guests. Our team of specialists takes the initiative to provide a range of services that enhance their stay. With the autonomy to move freely, they tackle tasks as needed, ensuring seamless transactions and unforgettable moments.

Key aspects of this role include creating a safe working environment, adhering to company policies, maintaining confidentiality, protecting assets, upholding quality standards, and presenting a professional image. Team members will be on their feet and moving around (standing, sitting, or walking for extended periods) and taking a hands-on approach to work (lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance). Performing these tasks well is crucial for delivering excellence for our guests and business every time.

Essential Requirements

• Education: High school diploma or equivalent.
• Work Experience: No related work experience required.
• Supervisory Experience: None.
• Certification: None.

As an inclusive employer, we value diverse backgrounds and foster an environment where talent thrives. We promote nondiscrimination on any protected basis, including disability, veteran status, or other protected categories under applicable law.

Variety of positions available.

We are looking for a highly skilled and motivated food service professional to join our team.

The ideal candidate will possess excellent customer service skills, be able to multitask efficiently, and maintain a high level of professionalism in a fast-paced environment.

1. Presents customers with the menu, assists in their item selection, takes orders, and serves food in a timely manner.
2. Communicates effectively with the kitchen staff and other departments for smooth operations.
3. Prepares table set-ups before and after each customer according to established standards.
4. Ensures staff provides friendly, professional, and timely service at all times and reports any discrepancies or customer complaints to the manager on duty.
5. Collects bill payments from customers and transfers them to the cashier.

1. Bachelor's degree or equivalent.
2. 1-2 years of experience in customer-facing roles.
3. Fluency in English; Arabic proficiency is an asset.
4. Strong communication, teamwork, and initiative skills.
5. Ability to adapt to changing situations and prioritize tasks effectively.
6. Demonstrated customer focus and driving results.

We offer a dynamic work environment with opportunities for growth and development.

Discover a world of opportunities in the hospitality industry as a dedicated and passionate server. You will be an ambassador for exceptional service and cuisine, making every guest feel unique and valued.

This is a dynamic and fast-paced environment where you will have the chance to develop your skills and advance your career. Our food and beverage experience is renowned for its high standards, and we are looking for someone who shares our passion for delivering exceptional service.

• Assist guests with menu items in an informative and helpful way.
• Have full knowledge of beverage lists, promotions, menu items, and preparation methods.
• Follow all safety and sanitation policies when handling food and beverages.

• Able to focus on guest needs, remaining calm and courteous at all times.
• Strong interpersonal and problem-solving abilities.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively and collaboratively as part of a team.

• Employee benefit card offering discounted rates worldwide for you and your family.
• Learning programs through our Academies designed to sharpen your skills.
• Opportunity to make a difference through Corporate Social Responsibility activities like Planet 21.
• Career development opportunities with national and international promotion possibilities.

We are an inclusive company committed to attracting, recruiting, and promoting diverse talent. Our vision is to create a positive and memorable impact for our customers, colleagues, and planet.

Job Overview

You will be responsible for delivering exceptional guest experiences through attentive and personalized service as a Waiter/Waitress.

1. Provide prompt and accurate food and beverage service to guests, adhering to high service standards.
2. Present dishes with flair, elevating the overall dining experience by expertly arranging accompaniments and condiments.
3. Maintain a clean and organized workspace, ensuring seamless operations.
4. Ensure all equipment, supplies, and linens are clean and well-maintained.
5. Familiarize yourself with menu items, ingredients, preparation methods, and presentation techniques to consistently exceed guest expectations.
6. Employ suggestive selling techniques to increase sales and foster a positive atmosphere.
7. Assist in inventory management and ordering to maintain optimal levels of equipment and supplies.
8. Attend pre-meal briefings, debriefings, and training sessions to enhance your knowledge and skills.
9. Process orders accurately through our point-of-sale system and communicate effectively with kitchen staff.
10. Proactively address guest concerns, reporting incidents or issues to supervisors as necessary.
11. Implement effective up-selling strategies to drive revenue growth.
12. Conduct cashiering operations with precision, ensuring accurate billing and handling cash transactions.
13. Collaborate with colleagues across departments to promote teamwork and provide exceptional guest experiences.
14. Pursue ongoing training opportunities to refine your service skills and stay up-to-date on industry trends.

• Vocational diploma in any discipline.
• Minimum 1 year experience in hospitality; fresh graduates welcome.
• Knowledge of food and beverage offerings.
• Excellent English communication skills, both written and spoken.
• Pleasant personality with strong interpersonal skills.

We value teamwork, adaptability, and a passion for delivering exceptional guest experiences. If you share these values and are committed to excellence, we encourage you to apply for this exciting opportunity.