114 Hotel Administration jobs in the United Arab Emirates

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Guest Services Manager you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as: • Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information
• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
• Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately
• Responsible for an efficient, clean, safe and hygienic upholding of all front office areas
• Assure compliance and coordination of guests needs, requests and personal preference
• Organise and implement all special needs, personal preferences and amenity distribution in accordance to the departments standards #J-18808-Ljbffr

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline. Banyan Tree Dubai is an urban sanctuary of well-being on the tranquil shores of Bluewaters Island. With elegantly appointed rooms and suites, incredible dining, Asian-inspired hospitality, and recreation, the resort is an oasis for lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai, Banyan Tree Dubai boasts 3 chilled outdoor pools, a fully-serviced beach, the award-winning Banyan Tree Spa, a fitness centre and 5 dining options.

Summary: As a Guest Service Operator, you'll be the voice of our hotel - connecting with guests and ensuring their needs are met with a personal touch. Your primary responsibility will be to manage incoming calls, assist guests with inquiries, and enhance their overall experience.We pride ourselves on delivering unforgettable experiences to our guests. As a luxury destination, we are dedicated to providing exceptional service that reflects our commitment to excellence.

Responsibilities:

• Be the First Point of Contact: Greet callers with warmth and professionalism, providing them with a welcoming experience from the moment they reach out.
• Provide Stellar Service: Share insider tips about hotel amenities, local attractions, and dining options, making every interaction special.
• Problem Resolution: Address guest concerns or complaints effectively,with a solution-oriented approach, ensuring their satisfaction and comfort, escalating issues to management when necessary.
• Streamline Communication: Connect guests with the appropriate departments ensuring seamless service delivery.
• Maintain Records: Maintain accurate logs of calls, messages, and requests for follow-up.
• Collaborate with Teams: Work alongside front desk staff, housekeeping, and other departments to deliver a cohesive guest experience.
• Stay Prepared: Be familiar with hotel emergency procedures and protocols to ensure guest safety and well-being.

Experience/Certificates/Education

• Bachelor’s degree in Hotel Management or related field preferred.
• A minimum of 1-2 years of proven experience in an ultra-luxury hospitality environment, preferably within a Forbes 5-Star property.
• A background in reservations management, with a demonstrated ability to deliver exceptional service and exceed guest expectations.
• Impeccable attention to detail and a relentless pursuit of excellence in all interactions.
• Exceptional communication skills, both verbal and written, with the ability to convey sophistication and professionalism.
• Proficiency in computer literacy, including relevant software applications and experience with the Opera system.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• The capability to thrive in a fast-paced environment while maintaining composure under pressure.
• Ability to work independently and as part of a team.
• Strong analytical skills and a strategic mindset, enabling proactive identification of revenue opportunities and sales leads.
• Fluency in multiple languages is advantageous, enhancing the ability to cater to the diverse needs of our international clientele.
• A passion for hospitality excellence and a commitment to upholding the prestigious reputation of our ultra-luxury hotel.

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.

1. First name *

2. Last name *

3. Email *

4. Phone *

5. Resume *. We accept .pdf, .doc, and .docx formats.

* these questions are a must

By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy . If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here . *

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

Job Summary:

We are seeking a highly motivated and enthusiastic Guest Services Associate to join our team. In this role, you will serve as the first point of contact for our guests and provide them with a welcoming and informative experience at our institute. You will be responsible for managing guest inquiries and reservations, coordinating events and meetings, and assisting with various administrative tasks.

Key Responsibilities:

• Greet guests with a warm and friendly demeanor and assist them with their inquiries or needs.
• Create and maintain a positive and professional relationship with guests, ensuring they have a pleasant experience at IIQAF.
• Manage guest reservations and maintain accurate records, updating information as needed.
• Plan and coordinate events and meetings, ensuring all arrangements are made to provide a seamless experience for guests.
• Provide guests with information about our institute, its services, and upcoming events.
• Respond to guest complaints and escalate issues to the appropriate team members for resolution.
• Collaborate with other departments to ensure all guest needs are met and maintain a high level of customer service.
• Assist with administrative tasks, such as data entry, filing, and answering phone calls.

Qualifications:

• High school diploma or equivalent; Bachelor’s degree preferred.
• 2 years of experience in customer service or hospitality industry.
• Excellent communication, interpersonal, and organizational skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office and customer relationship management software.
• Fluent in English, both written and verbal.
• Ability to work flexible hours, including weekends and holidays.
• 4500AED-5000AED
• Accommodation
• Transportation
• Health insurance

Qualification: High School / Bachelor Degree

POSITION SUMMARY

Process all guest check-ins by verifying guest identity, form of payment, assigning rooms, and activating/issuing room keys. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes and document exceptions. Secure payment prior to issuing room keys, verify and adjust billing. Compile and review daily reports, logs, and contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Customer Service & Teamwork

Assist management in training, evaluating, counseling, motivating, and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships; support the team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to management; complete safety training and certifications. Ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address service needs; assist individuals with disabilities; thank guests with genuine appreciation. Communicate clearly and professionally; prepare and review written documents accurately; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for extended periods. Lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable duties as requested by supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None required.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first environment. We are committed to nondiscrimination on any protected basis such as disability, veteran status, or any other basis covered under applicable law.

Required Experience: Manager

Summary:As a Guest Service Operator youll be the voice of our hotel connecting with guests and ensuring their needs are met with a personal touch. Your primary responsibility will be to manage incoming calls assist guests with inquiries and enhance their overall experience.We pride ourselves on delivering unforgettable experiences to our guests. As a luxury destination we are dedicated to providing exceptional service that reflects our commitment to excellence.

Responsibilities:

• Be the First Point of Contact: Greet callers with warmth and professionalism providing them with a welcoming experience from the moment they reach out.
• Provide Stellar Service: Share insider tips about hotel amenities local attractions and dining options making every interaction special.
• Problem Resolution: Address guest concerns or complaints effectivelywith a solutionoriented approach ensuring their satisfaction and comfort escalating issues to management when necessary.
• Streamline Communication: Connect guests with the appropriate departments ensuring seamless service delivery.
• Maintain Records: Maintain accurate logs of calls messages and requests for followup.
• Collaborate with Teams: Work alongside front desk staff housekeeping and other departments to deliver a cohesive guest experience.
• Stay Prepared: Be familiar with hotel emergency procedures and protocols to ensure guest safety and wellbeing.

Qualifications :

About You:

• Luxury Experience:Proven experience in a luxury hospitality environment demonstrating a strong ability to provide sophisticated and discreet service.
• Exceptional Skills:Exemplary communication and interpersonal skills with a refined approach to guest interactions and service delivery.
• Operational Knowledge:Proficient in luxury hotel operations and management software with a deep understanding of sophisticated service protocols.
• Educational Background:Relevant educational qualifications such as a Bachelors degree in Hospitality Management or equivalent experience preferred.
• Great Personality:At DELANO Dubai personality and experience are equally valued. We celebrate individuality and authenticitywe want you to bring your unique self. Embracing diversity in all its forms we provide opportunities for our personal and professional growth. If you have passion the right attitude and that essential spark together we can create memorable experiences.

At Delano Dubai the role of Guest Services Operator is integral to crafting a seamless and exclusive experience for our distinguished guests. Your expertise in providing sophisticated discreet service will be crucial in maintaining the hotels reputation for luxury and elegance.

Additional Information :

Why Join Us:

• Shape the future of an ultraluxury hotel where your ideas and energy make a big splash.
• Dive into a culture thats all about growth collaboration and having a blast along the way.
• Score sweet perks and benefits that celebrate your rockstar status in hospitality.

Apply Now:
If youre a dynamic Guest Services Operator eager to make waves in the world of luxury hospitality we want to hear from you! Send your resume and a compelling cover letter detailing why youre the perfect fit.

Remote Work :

No

Employment Type :

Fulltime

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
Banyan Tree Dubai is an urban sanctuary of well-being on the tranquil shores of Bluewaters Island. With elegantly appointed rooms and suites, incredible dining, Asian-inspired hospitality, and recreation, the resort is an oasis for lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai, Banyan Tree Dubai boasts 3 chilled outdoor pools, a fully-serviced beach, the award-winning Banyan Tree Spa, a fitness centre and 5 dining options.

Summary:As a Guest Service Operator, you'll be the voice of our hotel - connecting with guests and ensuring their needs are met with a personal touch. Your primary responsibility will be to manage incoming calls, assist guests with inquiries, and enhance their overall experience.We pride ourselves on delivering unforgettable experiences to our guests. As a luxury destination, we are dedicated to providing exceptional service that reflects our commitment to excellence.

Responsibilities:

• Be the First Point of Contact: Greet callers with warmth and professionalism, providing them with a welcoming experience from the moment they reach out.
• Provide Stellar Service: Share insider tips about hotel amenities, local attractions, and dining options, making every interaction special.
• Problem Resolution: Address guest concerns or complaints effectively,with a solution-oriented approach, ensuring their satisfaction and comfort, escalating issues to management when necessary.
• Streamline Communication: Connect guests with the appropriate departments ensuring seamless service delivery.
• Maintain Records: Maintain accurate logs of calls, messages, and requests for follow-up.
• Collaborate with Teams: Work alongside front desk staff, housekeeping, and other departments to deliver a cohesive guest experience.
• Stay Prepared: Be familiar with hotel emergency procedures and protocols to ensure guest safety and well-being.

Experience/Certificates/Education

• Bachelor’s degree in Hotel Management or related field preferred.
• A minimum of 1-2 years of proven experience in an ultra-luxury hospitality environment, preferably within a Forbes 5-Star property.
• A background in reservations management, with a demonstrated ability to deliver exceptional service and exceed guest expectations.
• Impeccable attention to detail and a relentless pursuit of excellence in all interactions.
• Exceptional communication skills, both verbal and written, with the ability to convey sophistication and professionalism.
• Proficiency in computer literacy, including relevant software applications and experience with the Opera system.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• The capability to thrive in a fast-paced environment while maintaining composure under pressure.
• Ability to work independently and as part of a team.
• Strong analytical skills and a strategic mindset, enabling proactive identification of revenue opportunities and sales leads.
• Fluency in multiple languages is advantageous, enhancing the ability to cater to the diverse needs of our international clientele.
• A passion for hospitality excellence and a commitment to upholding the prestigious reputation of our ultra-luxury hotel.

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.

1. First name *

2. Last name *

3. Email *

4. Phone *

5. Resume *. We accept .pdf, .doc, and .docx formats.

* these questions are a must

By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy . If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here . *

Job Description

• Provide excellent guest service, including efficient check-in / check-out, reservations, and a welcoming experience
• Manage guest inquiries, requests, and complaints professionally and timely
• Process payments, post charges, and coordinate with other departments to ensure guest satisfaction
• Maintain knowledge of room rates, promotions, and local attractions
• Follow safety and security procedures while providing concierge-level service

Qualifications

Additional Information

Male Guest-oriented mindset

Attention to detail

Team player

Adaptability

Conflict resolution

Organizational skills

Job Summary: Responsible for the courteous and efficient reception of patients, records information for registration, and directs patients coming for outpatient clinic visits. Performs clerical duties as assigned (i.e., patient appointments, maintain logs, preparing statistics, ordering, and stocking office supplies).

• Greets patients and/or guests arriving at the outpatient clinics, to assist as required.
• Registers all outpatients upon arrival as per policy.
• Identification of patient valid documents i.e., EID or Passport.
• Checking eligibility for insurance approval.
• Schedules, reschedules, cancels, and confirms outpatient and medical services as required.
• Initiates accurate process to complete the patient’s registration (insurance or self-paying).
• Collects payment, i.e., cash, deductibles, co-insurance, and copayment as per insurance and/or SOB’s (from online insurance portals) service wise.
• Coordinates with nursing and other departments to resolve patient’s queries.
• Informs patients when there are delays for diagnostic or treatment services.
• Directs patients to appropriate clinics/areas.
• Submits documents related to cash collection and refunds to Chief Cashier.
• Maintains records for any authentication for services for any patient(s) given by higher officials. Report to be forwarded to Billing Supervisor.
• Reconciliation of daily cash and credit card collection to be completed before closing. Excess or short in collection to be reported to Chief Cashier.
• Cash collection according to the individual collection report must be deposited in the Main Cash Box.
• Coordinates with the clinic and service providing units for rectification of documents and reports requested by the Back Office - Claims Submission Team.
• Assists in training of new employees as directed by supervisor.
• Knowledge of insurance protocols.
• Coordinates with insurance department and clinic for preauthorization of services.
• Knowledge in basic medical terminology (limited to front office).

• High School/Bachelor’s Degree (preferable).
• Two (2) years of experience in customer-facing role with billing expertise preferred.
• Proficiency in computers.
• Knowledge in basic medical terminology.
• Communication skills in English/Arabic.
• Ability to multi-task and perform under stressful situations.
• Customer-oriented.
• Efficiency, reliability, and accountability.

Minor Hotels Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

Minor Hotels Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

Get AI-powered advice on this job and more exclusive features.

Company Description
Our ultra-luxurious suites located on Club Floors, embrace our guests in a world of plush comforts and discerning style. You get a feeling of total exhilaration as you relax at Oaks Liwa Executive Suites serviced apartments Abu Dhabi all the five star services at your fingertips.

Company Description
Our ultra-luxurious suites located on Club Floors, embrace our guests in a world of plush comforts and discerning style. You get a feeling of total exhilaration as you relax at Oaks Liwa Executive Suites serviced apartments Abu Dhabi all the five star services at your fingertips.
Job Description

• Provide excellent guest service, including efficient check-in/check-out, reservations, and a welcoming experience
• Manage guest inquiries, requests, and complaints professionally and timely
• Process payments, post charges, and coordinate with other departments to ensure guest satisfaction
• Maintain knowledge of room rates, promotions, and local attractions
• Follow safety and security procedures while providing concierge-level service
  

• Preferably Male with pleasant personality with professional appearance and high integrity
• Minimum 3 years' experience in hotel front office operations
• Excellent customer service skills; ability to remain calm under pressure
• Fluency in English required; Arabic language skills a plus
• Proficiency in MS Office and property management systems (Wishnet PMS preferred)
• Flexibility to work various shifts, including weekends and holidays
• Strong communication, teamwork, and adaptability skills
  

• Male Guest-oriented mindset
• Attention to detail
• Team player
• Adaptability
• Conflict resolution
• Organizational skills

• Seniority levelEntry level

• Employment typeFull-time

• Job functionOther
• IndustriesHospitality

Referrals increase your chances of interviewing at Minor Hotels by 2x

Get notified about new Guest Service Representative jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates.

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 days ago

Abu Dhabi Emirate, United Arab Emirates 2 weeks ago

Abu Dhabi Emirate, United Arab Emirates 2 weeks ago

Abu Dhabi Emirate, United Arab Emirates 1 week ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago

Abu Dhabi Emirate, United Arab Emirates 4 days ago

Abu Dhabi Emirate, United Arab Emirates 3 weeks ago

Abu Dhabi Emirate, United Arab Emirates 1 week ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 days ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 days ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago

Abu Dhabi Emirate, United Arab Emirates 3 weeks ago

Abu Dhabi Emirate, United Arab Emirates 1 week ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 months ago

Abu Dhabi Emirate, United Arab Emirates 1 week ago

Abu Dhabi Emirate, United Arab Emirates 6 days ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 months ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 year ago

Abu Dhabi Emirate, United Arab Emirates 51 minutes ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 months ago

Abu Dhabi Emirate, United Arab Emirates 1 week ago

Abu Dhabi Emirate, United Arab Emirates 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.