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Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.
Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.
About The Role
Run daily activities, reporting and operations of the Front Desk (such as check-in, credit limit, check-out, etc.). With experience in a high-quality luxury hotel/resort guest service, the Guest Service Executive will offer the highest level of customer service. Guest Service Executive supports all property operations, ensuring that the highest levels of hospitality and service are provided. Agent, Front Office manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues.
Key Duties And Responsibilities

• Encourage and build mutual trust, respect, and cooperation among team members.
• Demonstrate appropriate behaviours.
• Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Provide information to supervisors, co-workers, by telephone, in written form, e-mail, or in person.
• Provide services for customer satisfaction and retention.
• Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager, or otherwise negotiating with others.
• Provide immediate assistance to guests.
• Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Record guest issues in the guest response tracking system.
• Always follow LQA Standards related to FD operations.
• Focus on guest satisfaction and focus on continuous improvement.
• Analyse information and evaluate results in order to choose the best solution and solve problems.
• Support day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.
• Ensure compliance with all policies, standards and procedures.
• Participate and contribute to the discussion of the work that affects Front Desk department, discuss the ways of service improvement.
• Support implementation of the upselling program, communicating and ensuring process.
• Proceed with check-ins and check-outs.
• Ensure that passports data collected at the check-in and guest registration is done.
• Ensure due outs are done in a timely manner.
• Be fully familiar with the room types, applicable rates, discount and rates structures and rate policies.
• Provide necessary reports to Finance department when needed.
• Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the FOH Manager or Director of Rooms.
• Ensure compliance with all policies, standards and procedures.
• Maximum room occupancy and yield is ensured in line with the standards policy on rates.
• Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences.
• Close communication is maintained with the housekeeping department on check-outs, room moves, forecast occupancies.
• All charges are correctly entered onto the guest’s folio and that this is always kept up to date.
• The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report.
• To be very meticulous in completing the daily checklist and check that it has been done during shift handover.
• To assist with any other duties as required by the Manager or another member of the management team.
  

• Hotel Management graduate or Front Office operations certification
• 1 year in a similar position in a five-star hotel
• Previous experience in a customer service function
• Strong orientation toward customer service
• Highly organized and proactive
  

• Seniority levelEntry level

• Employment typeFull-time

• Job functionOther
• IndustriesHospitality

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Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.

About The Role

• Run daily activities, reporting and operations of the Front Desk (such as check-in, credit limit, check-out, etc.). With experience in a high-quality luxury hotel/resort guest service, the Guest Service Executive will offer the highest level of customer service. Guest Service Executive supports all property operations, ensuring that the highest levels of hospitality and service are provided. Agent, Front Office manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues.

Key Duties and Responsibilities

• Encourage and build mutual trust, respect, and cooperation among team members.
• Demonstrate appropriate behaviours.
• Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Provide information to supervisors, co-workers, by telephone, in written form, e-mail, or in person.
• Provide services for customer satisfaction and retention.
• Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager, or otherwise negotiating with others.
• Provide immediate assistance to guests.
• Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Record guest issues in the guest response tracking system.
• Always follow LQA Standards related to FD operations.
• Focus on guest satisfaction and focus on continuous improvement.
• Analyse information and evaluate results in order to choose the best solution and solve problems.
• Support day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.
• Ensure compliance with all policies, standards and procedures.
• Participate and contribute to the discussion of the work that affects Front Desk department, discuss the ways of service improvement.
• Support implementation of the upselling program, communicating and ensuring process.
• Proceed with check-ins and check-outs.
• Ensure that passports data collected at the check-in and guest registration is done.
• Ensure due outs are done in a timely manner.
• Be fully familiar with the room types, applicable rates, discount and rates structures and rate policies.
• Provide necessary reports to Finance department when needed.
• Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the FOH Manager or Director of Rooms.
• Ensure compliance with all policies, standards and procedures.
• Maximum room occupancy and yield is ensured in line with the standards policy on rates.
• Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences.
• Close communication is maintained with the housekeeping department on check-outs, room moves, forecast occupancies.
• All charges are correctly entered onto the guest’s folio and that this is always kept up to date.
• The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report.
• To be very meticulous in completing the daily checklist and check that it has been done during shift handover.
• To assist with any other duties as required by the Manager or another member of the management team.

Experience & Educational Requirements

• Hotel Management graduate or Front Office operations certification
• 1 year in a similar position in a five-star hotel
• Previous experience in a customer service function
• Strong orientation toward customer service
• Highly organized and proactive

Join a team that is warm,caring, connected and empoweredto create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Job Summary: Responsible for the courteous and efficient reception of patients, records information for registration, and directs patients coming for outpatient clinic visits. Performs clerical duties as assigned (i.e., patient appointments, maintain logs, preparing statistics, ordering, and stocking office supplies).

• Greets patients and/or guests arriving at the outpatient clinics, to assist as required.
• Registers all outpatients upon arrival as per policy.
• Identification of patient valid documents i.e., EID or Passport.
• Checking eligibility for insurance approval.
• Schedules, reschedules, cancels, and confirms outpatient and medical services as required.
• Initiates accurate process to complete the patient’s registration (insurance or self-paying).
• Collects payment, i.e., cash, deductibles, co-insurance, and copayment as per insurance and/or SOB’s (from online insurance portals) service wise.
• Coordinates with nursing and other departments to resolve patient’s queries.
• Informs patients when there are delays for diagnostic or treatment services.
• Directs patients to appropriate clinics/areas.
• Submits documents related to cash collection and refunds to Chief Cashier.
• Maintains records for any authentication for services for any patient(s) given by higher officials. Report to be forwarded to Billing Supervisor.
• Reconciliation of daily cash and credit card collection to be completed before closing. Excess or short in collection to be reported to Chief Cashier.
• Cash collection according to the individual collection report must be deposited in the Main Cash Box.
• Coordinates with the clinic and service providing units for rectification of documents and reports requested by the Back Office - Claims Submission Team.
• Assists in training of new employees as directed by supervisor.
• Knowledge of insurance protocols.
• Coordinates with insurance department and clinic for preauthorization of services.
• Knowledge in basic medical terminology (limited to front office).

• High School/Bachelor’s Degree (preferable).
• Two (2) years of experience in customer-facing role with billing expertise preferred.
• Proficiency in computers.
• Knowledge in basic medical terminology.
• Communication skills in English/Arabic.
• Ability to multi-task and perform under stressful situations.
• Customer-oriented.
• Efficiency, reliability, and accountability.

Banyan Group is one of the world's leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group's diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is an urban sanctuary of well-being on the tranquil shores of Bluewaters Island. With elegantly appointed rooms and suites, incredible dining, Asian-inspired hospitality, and recreation, the resort is an oasis for lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai, Banyan Tree Dubai boasts 3 chilled outdoor pools, a fully-serviced beach, the award-winning Banyan Tree Spa, a fitness centre and 5 dining options.

Summary:As a Guest Service Operator, you'll be the voice of our hotel - connecting with guests and ensuring their needs are met with a personal touch. Your primary responsibility will be to manage incoming calls, assist guests with inquiries, and enhance their overall experience.We pride ourselves on delivering unforgettable experiences to our guests. As a luxury destination, we are dedicated to providing exceptional service that reflects our commitment to excellence.

Responsibilities:

• Be the First Point of Contact: Greet callers with warmth and professionalism, providing them with a welcoming experience from the moment they reach out.
• Provide Stellar Service: Share insider tips about hotel amenities, local attractions, and dining options, making every interaction special.
• Problem Resolution: Address guest concerns or complaints effectively,with a solution-oriented approach, ensuring their satisfaction and comfort, escalating issues to management when necessary.
• Streamline Communication: Connect guests with the appropriate departments ensuring seamless service delivery.
• Maintain Records: Maintain accurate logs of calls, messages, and requests for follow-up.
• Collaborate with Teams: Work alongside front desk staff, housekeeping, and other departments to deliver a cohesive guest experience.
• Stay Prepared: Be familiar with hotel emergency procedures and protocols to ensure guest safety and well-being.

Experience/Certificates/Education

• Bachelor's degree in Hotel Management or related field preferred.
• A minimum of 1-2 years of proven experience in an ultra-luxury hospitality environment, preferably within a Forbes 5-Star property.
• A background in reservations management, with a demonstrated ability to deliver exceptional service and exceed guest expectations.
• Impeccable attention to detail and a relentless pursuit of excellence in all interactions.
• Exceptional communication skills, both verbal and written, with the ability to convey sophistication and professionalism.
• Proficiency in computer literacy, including relevant software applications and experience with the Opera system.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• The capability to thrive in a fast-paced environment while maintaining composure under pressure.
• Ability to work independently and as part of a team.
• Strong analytical skills and a strategic mindset, enabling proactive identification of revenue opportunities and sales leads.
• Fluency in multiple languages is advantageous, enhancing the ability to cater to the diverse needs of our international clientele.
• A passion for hospitality excellence and a commitment to upholding the prestigious reputation of our ultra-luxury hotel.

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.

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Job Title: Front Office Supervisor

We are seeking a skilled and experienced Front Office Supervisor to join our team. As a key member of our front office staff, you will be responsible for ensuring a smooth and efficient check-in process for our guests.

Your primary duties will include verifying guest identity, processing payments, assigning rooms, and issuing room keys. You will also be responsible for setting up accurate accounts for each guest according to their requirements and entering Marriott Rewards information.

In addition to these tasks, you will be responsible for ensuring that rates match market codes and documenting exceptions. You will also secure payment prior to issuing room keys, verify/adjust billing, and compile and review daily reports/logs/contingency lists.

You will also be responsible for completing cashier and closing reports, supplying guests with directions and property information, and accommodating guest requests as needed. If necessary, you will contact appropriate staff to ensure that requests are met in a timely and professional manner.

Processing all payment types, vouchers, paid-outs, and charges will also be an important part of your role. You will balance and drop receipts, count and secure bank at the beginning and end of shift, and obtain manual authorizations and follow all Accounting procedures.

You will also be responsible for notifying Loss Prevention/Security of any guest reports of theft. Furthermore, you will assist management in training, evaluating, counseling, motivating, and coaching employees. You will serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.

Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

Required Experience:

Manager

We are seeking passionate and dynamic guest focused Housekeeping professionals who pride themselves on delivering extraordinary levels of customer service.

Responsibilities include receiving work assignments, cleaning rooms and bathrooms, and performing a variety of tasks as instructed by Supervisors.

• Vocational training within the Housekeeping Department of a hotel is ideal.
• Good command of English is an advantage.

1. Receive work assignment, keys and supplies from the supervisor and sign the key log book accurately.
2. Clean rooms and bathrooms, performing any combination of the following duties:
1. Keep fire exits and stair ways clear of any obstruction.
2. Check and report any maintenance work required immediately.
3. Pick up any litter from corridors and pathways.
4. Vacuum carpet and upholstered furniture, dust and wipe furniture, empty ashtrays and wastebaskets.
5. Make bed, wash sink, bathtub, toilet, tiles, mirrors and floor and polish brass and metal.
6. Replenish bathroom supplies and room supplies.
7. Tidy and arrange neatly guest toilet articles on vanity top and spot cleans carpet when necessary.
8. Clean and keep the guest corridors, service pantries and service areas neat and tidy at all times.
9. Remove Room Service tray and trolley from guestroom and corridors.
10. Inform valet service to collect guests clothes for laundry, dry cleaning or pressing services.

• Opportunity to work with a multi-cultural team and guests alike.
• Passion to serve customers.

• Understanding the Job.
• Taking Responsibility.
• Recognizing Differences.
• Customer Focus.
• Adaptability.
• Teamwork.

This is an entry level position with full-time employment.

Guest Services Representative

• Key Responsibilities:
• Providing exceptional guest service by anticipating and meeting guests' needs.
• Maintaining a high level of knowledge about local attractions, restaurants, and entertainment options.
• Assisting with reservations, transportation, and other guest requests.

• Excellent communication skills in English.
• Fluency in Malayalam or Arabic is preferred.
• Previous experience in customer service or hospitality is essential.

• Contract position with a competitive salary.
• Opportunity to work with a diverse team and contribute to a dynamic environment.

• This role is open to all nationalities who meet the requirements.
• The ideal candidate will be proactive, customer-oriented, and able to work independently.

Join us to apply for the Guest Services Officer (Russian/French/Spanish speaking) role at Hyatt .

Hyatt Centric Jumeirah Dubai , located along La Mer Beach in Jumeirah 1, combines modern elegance with local charm. At Hyatt, we believe in more than just hospitality - we care for people so they can be their best. As a Guest Services Officer, you'll play a key role in bringing our purpose to life, and our hope is that each day you will uncover new reasons to love what you do

We are seeking a friendly, professional, and highly organized team player capable of managing multiple tasks in a fast-paced environment. As the first point of contact for our clients, visitors, and staff, you will create a positive first impression and ensure smooth daily operations. The ideal candidate will be approachable, detail-oriented, and passionate about delivering exceptional guest experiences. Excellent English skills, both verbal and written, are required, along with proficiency in a second language such as French, Spanish, or Russian.

At Hyatt , we are committed to providing a workplace where our associates can thrive and be their best selves. If this role aligns with your skills or you have a passion for hospitality, we look forward to hearing from you.

• High school diploma or equivalent; additional certifications or coursework in office administration are a plus.
• Proven experience as a receptionist, front desk representative, or similar role preferred.
• Strong verbal and written communication skills in Spanish, French, or Russian.
• Professional phone etiquette and a customer service-oriented mindset.
• Proficient in MS Office (Word, Excel, Outlook) and general office software.
• Ability to manage time efficiently and prioritize tasks.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive and confidential information with integrity.
• Positive attitude, team player, and ability to work in a fast-paced environment.

• Entry level

• Full-time

• Management and Manufacturing
• Hospitality

Referrals increase your chances of interviewing at Hyatt by 2x.

Dubai, Dubai, United Arab Emirates — 21 hours ago

The Guest Services Supervisor is responsible for ensuring a high level of guest satisfaction by overseeing the front office operations, managing staff, and maintaining a smooth check-in/check-out process.

1. Ensure that all staff members have a thorough understanding of hotel features, services, hours of operation, room rates, and promotions.
2. Handle FIT guest and group check-outs according to standard procedures, ensuring timely and efficient processing.
3. Maintain punctuality among staff and document attendance records.
4. Ensure that all equipment and supplies at the front desk are adequate and well-maintained to facilitate seamless guest interactions.
5. Prepare bi-weekly schedules based on business levels, taking into account staffing needs and guest demands.
6. Monitor and record staff absences, adhering to company policies and procedures.
7. Conduct regular inspections of staff grooming and attire to ensure they meet established standards.
8. Maintain a positive working environment and foster good relationships within the department.
9. Pre-assign rooms in the system and follow up on requirements to ensure guest comfort and satisfaction.
10. Prepare for guest arrivals, including packages and registration cards, to create a warm welcome experience.
11. Handle guest complaints promptly and efficiently, striving to resolve issues to the guest's satisfaction.
12. Monitor room status and coordinate with Housekeeping for unclean or out-of-service rooms, ensuring minimal disruption to guests.
13. Resolve discrepancies in room status, maintaining accurate records and reporting any issues to management.
14. Follow up on unfinished assignments with the next supervisor, ensuring continuity and accountability.
15. Monitor cashiering procedures, including adjustments, paid outs, and currency exchange, to maintain accuracy and transparency.
16. Post and transfer charges, settle guest accounts, and close cashiering operations to ensure financial integrity.
17. Maintain telephone service quality, responding to calls within 3 rings to provide exceptional guest service.
18. Ensure that personnel appearance and hygiene standards are upheld, reflecting positively on the hotel's brand image.
19. Oversee express check-in/check-out procedures, streamlining processes to enhance guest convenience.
20. Handle late and group check-ins/outs according to hotel policies, ensuring compliance and minimizing disruptions.
21. Resolve and document traces and discrepancies, maintaining a secure and transparent environment.
22. Monitor the house bank and safe deposit procedures, adhering to strict security protocols.

• Bachelor's degree in Hotel Management or relevant field.
• At least 2 years of experience in Front Office or Guest Service roles.
• Knowledge of yield management and cost control principles.
• Proficiency in English, both written and spoken.
• Pleasant personality with strong communication and interpersonal skills.

This role offers opportunities for growth and development, as well as a competitive salary and benefits package.

• Engage in continuous learning through personal development plans, staying updated on industry trends and best practices.
• Perform any other duties assigned by superiors, demonstrating flexibility and adaptability in a fast-paced environment.

FrontOfficeManagement