448 Hotel Managers jobs in the United Arab Emirates

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline. Banyan Tree Dubai is an urban sanctuary of well-being on the tranquil shores of Bluewaters Island. With elegantly appointed rooms and suites, incredible dining, Asian-inspired hospitality, and recreation, the resort is an oasis for lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai, Banyan Tree Dubai boasts 3 chilled outdoor pools, a fully-serviced beach, the award-winning Banyan Tree Spa, a fitness centre and 5 dining options.

Summary: As a Guest Service Operator, you'll be the voice of our hotel - connecting with guests and ensuring their needs are met with a personal touch. Your primary responsibility will be to manage incoming calls, assist guests with inquiries, and enhance their overall experience.We pride ourselves on delivering unforgettable experiences to our guests. As a luxury destination, we are dedicated to providing exceptional service that reflects our commitment to excellence.

Responsibilities:

• Be the First Point of Contact: Greet callers with warmth and professionalism, providing them with a welcoming experience from the moment they reach out.
• Provide Stellar Service: Share insider tips about hotel amenities, local attractions, and dining options, making every interaction special.
• Problem Resolution: Address guest concerns or complaints effectively,with a solution-oriented approach, ensuring their satisfaction and comfort, escalating issues to management when necessary.
• Streamline Communication: Connect guests with the appropriate departments ensuring seamless service delivery.
• Maintain Records: Maintain accurate logs of calls, messages, and requests for follow-up.
• Collaborate with Teams: Work alongside front desk staff, housekeeping, and other departments to deliver a cohesive guest experience.
• Stay Prepared: Be familiar with hotel emergency procedures and protocols to ensure guest safety and well-being.

Experience/Certificates/Education

• Bachelor’s degree in Hotel Management or related field preferred.
• A minimum of 1-2 years of proven experience in an ultra-luxury hospitality environment, preferably within a Forbes 5-Star property.
• A background in reservations management, with a demonstrated ability to deliver exceptional service and exceed guest expectations.
• Impeccable attention to detail and a relentless pursuit of excellence in all interactions.
• Exceptional communication skills, both verbal and written, with the ability to convey sophistication and professionalism.
• Proficiency in computer literacy, including relevant software applications and experience with the Opera system.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• The capability to thrive in a fast-paced environment while maintaining composure under pressure.
• Ability to work independently and as part of a team.
• Strong analytical skills and a strategic mindset, enabling proactive identification of revenue opportunities and sales leads.
• Fluency in multiple languages is advantageous, enhancing the ability to cater to the diverse needs of our international clientele.
• A passion for hospitality excellence and a commitment to upholding the prestigious reputation of our ultra-luxury hotel.

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.

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We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Guest Services Manager you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as: • Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information
• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
• Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately
• Responsible for an efficient, clean, safe and hygienic upholding of all front office areas
• Assure compliance and coordination of guests needs, requests and personal preference
• Organise and implement all special needs, personal preferences and amenity distribution in accordance to the departments standards #J-18808-Ljbffr

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

Job Summary:

We are seeking a highly motivated and enthusiastic Guest Services Associate to join our team. In this role, you will serve as the first point of contact for our guests and provide them with a welcoming and informative experience at our institute. You will be responsible for managing guest inquiries and reservations, coordinating events and meetings, and assisting with various administrative tasks.

Key Responsibilities:

• Greet guests with a warm and friendly demeanor and assist them with their inquiries or needs.
• Create and maintain a positive and professional relationship with guests, ensuring they have a pleasant experience at IIQAF.
• Manage guest reservations and maintain accurate records, updating information as needed.
• Plan and coordinate events and meetings, ensuring all arrangements are made to provide a seamless experience for guests.
• Provide guests with information about our institute, its services, and upcoming events.
• Respond to guest complaints and escalate issues to the appropriate team members for resolution.
• Collaborate with other departments to ensure all guest needs are met and maintain a high level of customer service.
• Assist with administrative tasks, such as data entry, filing, and answering phone calls.

Qualifications:

• High school diploma or equivalent; Bachelor’s degree preferred.
• 2 years of experience in customer service or hospitality industry.
• Excellent communication, interpersonal, and organizational skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office and customer relationship management software.
• Fluent in English, both written and verbal.
• Ability to work flexible hours, including weekends and holidays.
• 4500AED-5000AED
• Accommodation
• Transportation
• Health insurance

Qualification: High School / Bachelor Degree

We are seeking a skilled and dedicated Guest Services Representative to join our team. In this role, you will be responsible for ensuring exceptional guest experiences through personalized service, efficient request handling, and effective complaint resolution. Your key objective will be to foster a welcoming atmosphere and maintain high levels of guest satisfaction.

Key Responsibilities:

• Coordinate smooth check-ins by communicating with guests prior to arrival.
• Welcome guests during check-in and bid farewell during checkout.
• Handle check-ins and checkouts efficiently to ensure guest comfort.
• Maintain up-to-date knowledge about the property, local attractions, and the city.
• Collect guest feedback during departure, noting preferences and dislikes, and maintain accurate guest profiles.
• Upsell available services such as city tours, breakfast delivery, airport transfers, etc.
• Perform basic cashier activities, including collections and refunds.
• Provide proper handover to the next shift.
• Follow established house rules and policies set by management.
• Conduct property inspections pre-arrival, post-departure, and on request, and report findings.
• Assist with viewings, key management, property visits, inspections, and transportation as needed.

Requirements:

• High school diploma or equivalent; hospitality degree preferred.
• 2-4 years of experience in guest relations, front office, or hospitality roles.
• Proficiency in English and Arabic; additional languages are an asset.
• Strong communication and interpersonal skills with a passion for delivering excellent customer service.
• Ability to resolve guest issues efficiently and professionally.
• Familiarity with hotel management software and CRM systems.
• Ability to work collaboratively across departments.
• Flexibility to work nights, weekends, and holidays.
• UAE Driving License is mandatory.

Job Summary:

We are seeking a skilled Rooms Controller Supervisor to join our team. The successful candidate will be responsible for assigning rooms according to guest requests and preferences, pre-registering designated guests, and preparing key packets.

The ideal candidate will have excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment. They will be responsible for coordinating check-in procedures, reviewing and tracking room changes, and confirming reservations and cancellations.

In addition, the successful candidate will be responsible for ensuring that all rooms are secure and ready for guests, verifying and adjusting billing, and filing guest paperwork or documentation.

The Rooms Controller Supervisor will also be responsible for setting up and processing guest check-ins and check-outs, activating room keys, and securing valid payment. They will need to identify any over-commitments and perform duplicate reservation checks.

Other responsibilities include running daily reports, following up with guests to ensure their needs are met, and receiving and relaying messages accurately and completely.

Key Responsibilities:

• Assign rooms according to guest requests and preferences
• Pre-register designated guests and prepare key packets
• Coordinate check-in procedures
• Review and track room changes
• Confirm reservations and cancellations
• Ensure rooms are secure and ready for guests
• Verify and adjust billing
• File guest paperwork or documentation
• Set up and process guest check-ins and check-outs
• Activate room keys
• Secure valid payment
• Identify over-commitments
• Perform duplicate reservation checks
• Run daily reports
• Follow up with guests
• Receive and relay messages

Required Skills and Qualifications:

• High school diploma or equivalent
• Less than 1 year of related work experience
• No supervisory experience required
• License or certification not required

Benefits:

As a Rooms Controller Supervisor, you will enjoy a dynamic and challenging work environment with opportunities for growth and development. You will also receive competitive compensation and benefits packages.

What We Offer:

• Competitive salary and benefits package
• Opportunities for career advancement
• Dynamic and challenging work environment
• Professional development opportunities

Guest Service Officer – Telecommunication

You are the beginning of an exceptional guest experience. As a Guest Services Officer - Communications, you will make our guests feel welcome and reflect the exceptional experience once they arrive

What is in it for you :

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Career development opportunities with national and international promotion opportunities.

What you will be doing :

• Effectively manage all calls to the hotel as per company Brand Standards
• Consistently offer exceptional, friendly and engaging service
• To be constantly aware of the room situation and to strive to obtain maximum occupancy
• To attend to the hotel guest in all communication from inside and outside the hotel
• To be aware of the hotel's security, fire and safety procedure

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Qualifications

Knowledge and Experience

• Diploma in Tourism / Hospitality Management
• Fresher or Minimum 6 months to 1 year of relevant experience
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

Job Title: Guest Services Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Guest Services Representative. In this role, you will be responsible for providing exceptional service to our guests, ensuring their needs are met, and creating a memorable experience.

Key Responsibilities:

• Greet guests and determine the number in their party
• Seat guests by finding a clean available table; pull out chairs; place clean/current menu in front of guest etc.
• Guide guests through the dining rooms and provide any needed assistance
• Maintain cleanliness of work areas throughout the day practicing clean-as-you-go procedures
• Monitor dining rooms for seating availability service safety and well-being of guests

Requirements:

• High school diploma or G.E.D. equivalent
• No related work experience required
• No supervisory experience required
• Licenses or certifications not required

Benefits:

• A competitive salary and benefits package
• Ongoing training and development opportunities
• A dynamic and supportive work environment

Other Information:

Please note that this is a non-management position. The ideal candidate will have excellent communication skills, a positive attitude, and a strong commitment to delivering exceptional customer service.

Job Summary: Responsible for the courteous and efficient reception of patients, records information for registration, and directs patients coming for outpatient clinic visits. Performs clerical duties as assigned (i.e., patient appointments, maintain logs, preparing statistics, ordering, and stocking office supplies).

• Greets patients and/or guests arriving at the outpatient clinics, to assist as required.
• Registers all outpatients upon arrival as per policy.
• Identification of patient valid documents i.e., EID or Passport.
• Checking eligibility for insurance approval.
• Schedules, reschedules, cancels, and confirms outpatient and medical services as required.
• Initiates accurate process to complete the patient's registration (insurance or self-paying).
• Collects payment, i.e., cash, deductibles, co-insurance, and copayment as per insurance and/or SOB's (from online insurance portals) service wise.
• Coordinates with nursing and other departments to resolve patient's queries.
• Informs patients when there are delays for diagnostic or treatment services.
• Directs patients to appropriate clinics/areas.
• Submits documents related to cash collection and refunds to Chief Cashier.
• Maintains records for any authentication for services for any patient(s) given by higher officials. Report to be forwarded to Billing Supervisor.
• Reconciliation of daily cash and credit card collection to be completed before closing. Excess or short in collection to be reported to Chief Cashier.
• Cash collection according to the individual collection report must be deposited in the Main Cash Box.
• Coordinates with the clinic and service providing units for rectification of documents and reports requested by the Back Office - Claims Submission Team.
• Assists in training of new employees as directed by supervisor.
• Knowledge of insurance protocols.
• Coordinates with insurance department and clinic for preauthorization of services.
• Knowledge in basic medical terminology (limited to front office).

• High School/Bachelor's Degree (preferable).
• Two (2) years of experience in customer-facing role with billing expertise preferred.
• Proficiency in computers.
• Knowledge in basic medical terminology.
• Communication skills in English/Arabic.
• Ability to multi-task and perform under stressful situations.
• Customer-oriented.
• Efficiency, reliability, and accountability.

Housekeeping Attendant

We are currently seeking passionate and dynamic guest-focused professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

• Receive work assignments, keys, and supplies from supervisors and sign the key log book accurately.
• Clean rooms and bathrooms, performing any combination of tasks such as vacuuming carpet, dusting and wiping furniture, emptying ashtrays and wastebaskets, and polishing brass and metal.
• Keep fire exits and stairways clear of obstructions.
• Check and report any maintenance work required immediately.
• Pick up litter from corridors and pathways.
• Replenish bathroom and room supplies.
• Tidy and arrange neatly guest toilet articles on vanity tops and spot clean carpets when necessary.
• Clean and keep guest corridors, service pantries, and service areas neat and tidy at all times.
• Remove Room Service trays and trollies from guestrooms and corridors.
• Inform valet services to collect guests' clothes for laundry, dry cleaning, or pressing services.

You should ideally have a vocational training within the Housekeeping Department of a hotel. A good command of English is an advantage.

The ideal candidate will be a friendly, caring, dedicated individual with good cross-cultural sensitivity and the willingness to put in extra effort and time when required. They will also enjoy working with a multi-cultural team and guests alike, while possessing additional competencies such as understanding the job, taking responsibility, recognizing differences, customer focus, adaptability, and teamwork.

Our company offers a wide range of services and facilities that cater to every type and level of traveller. Our properties are designed for those who love to explore, with locations in cities and along coasts right across the Middle East, Africa, Eastern Europe, and Türkiye.