2 Hotel Services jobs in the United Arab Emirates
Hotel Services Director
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Job Description
We are currently seeking passionate and dynamic guest-focused professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.
- Maintaining all hotel rooms and public areas, including the 'heart of house', ensuring the highest standards of cleanliness.
- Establishing standards and guidelines to ensure guest satisfaction and team productivity in line with operational procedures.
- Supervising the training of all housekeeping team members for successful operation.
- Measuring, interpreting, and evaluating departmental performance metrics.
- Creating and maintaining good working relationships within and with other departments.
- Controlling all departmental purchases, ensuring quality and cost-efficiency.
- Leading by example, demonstrating professionalism in work and conduct.
- Managing and controlling all operational equipment, linen, and uniforms.
- Setting short and long-term strategies for the department.
You should hold a college or university degree with at least three years of management experience in the Housekeeping Department of a hotel or resort. Fluency in both written and spoken English, knowledge of Micros and Opera systems, along with strong administrative, organizational, and computer literacy skills, are required.
Key CompetenciesThe ideal candidate will be an exceptionally detail-oriented professional with a passion for high-quality hotel services. You should be self-motivated, flexible, and creative, capable of developing innovative solutions for the benefit of guests and the hotel. Additional key competencies include:
- Understanding the Business
- Influencing Outcomes
- Planning for Business
- Team Building
- Valuing Diversity
- Leading People
- Adaptability
- Drive for Results
- Customer Focus
- Managing Operations
Luxury Hotel Guest Services Representative
Posted today
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Job Description
We are seeking an individual who embodies the qualities of a true hospitality professional.
The role involves handling all incoming calls in an efficient, friendly, and caring manner. This includes connecting guests to the appropriate extension while maintaining the highest level of telephone etiquette according to industry standards.
Guests' requests for Do Not Disturb and confidential status will also be handled with discretion and professionalism.
- Carries out assigned tasks with honesty, transparency, and integrity.
- Maintain polite and professional interpersonal relationships with colleagues and guests.
- Demonstrate effective communication skills.
- Develop a supportive team environment by listening to and acting on behalf of guests and colleagues.
- Conduct and participate in team meetings and induction of new employees.
- Attend pre-shift briefings under the supervision of a departmental leader.
- Plan workflow and capacity for the team to ensure optimum manning distribution throughout daily operations and proper guest service coverage.
About You
- Education: High School completed; University Degree is a plus.
- Exceptional communication and interpersonal skills.
- A minimum of 1 year of experience in guest services or a similar role in a luxury hotel setting.
- Guest-centric drive, team player, flawless communicator, passionate, well organized, detail-oriented.
- Excellent problem-solving and decision-making abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Fluent in English, both written and oral.
- Knowledge of other languages is an advantage.
We Offer
Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime.
Why Choose Us?We invest in our team members, providing opportunities for growth and development in a dynamic and inclusive environment.
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