120 Hotel Services jobs in the United Arab Emirates

We are seeking a skilled professional to provide exceptional customer service as the primary point of contact for our guests.

• Welcome and greet guests in a professional and courteous manner.
• Manage all incoming calls, emails, and inquiries efficiently.
• Ensure seamless check-in and check-out processes for guests.
• Accurately manage reservations and maintain guest information.
• Provide detailed information about hotel facilities, services, and local attractions.
• Effectively resolve customer complaints and issues in a timely manner.
• Maintain a clean and organized front desk area at all times.

• Previous experience as a Front Desk Agent or similar role is required.
• Excellent communication and interpersonal skills are essential.
• Proficiency in Microsoft Office and hotel management software is necessary.
• Strong customer service skills are required.
• The ability to multitask and prioritize in a fast-paced environment is crucial.
• A high school diploma; additional certification in hospitality is an asset.

Why This Role Matters: As a Front Desk Agent, you will be the face of our organization, providing exceptional service to our guests. Your professionalism and attention to detail will ensure a seamless and enjoyable experience for our visitors.

The Housekeeping Room Attendant plays a vital role in maintaining the high standards of cleanliness and comfort for our guests.

The incumbent is responsible for cleaning guest rooms, corridors, floor public areas, and pantries according to established hotel standards.

• Clean assigned guest rooms according to hotel standards, including making beds, dusting furniture, replenishing supplies, cleaning bathrooms, and vacuuming carpets.
• Verify the physical status of the room and report any discrepancies to the Supervisor or Order Taker.
• Provide exceptional service to guests, answering questions and responding to requests in a friendly and caring manner.
• Report lost and found items to the Supervisor and coordinate with the Order Taker when to bring them down.
• Turn down service for assigned guest rooms, including turning down beds, replenishing supplies, and cleaning bathrooms if necessary.

Job Title: Guest Experience Manager

We are seeking a seasoned Guest Experience Manager to join our team. The ideal candidate will be responsible for delivering exceptional guest experiences, fostering strong relationships with guests and staff alike, and driving revenue growth through personalized engagement.

Key Responsibilities:

• Develop and implement strategies to enhance guest satisfaction and loyalty, leveraging data-driven insights and market trends.
• Collaborate closely with the front office team to ensure seamless guest interactions, from check-in to departure.
• Act as a liaison between guests and various departments, resolving issues promptly and efficiently.
• Stay up-to-date on hotel operations, services, and amenities, using this knowledge to tailor guest experiences and exceed expectations.
• Build and maintain relationships with high-value guests, identifying opportunities to upsell and cross-sell relevant services.
• Monitor and respond to online reviews, ensuring a positive reputation and addressing any concerns in a timely manner.
• Participate in regular training sessions to stay current on industry best practices, product knowledge, and service standards.
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Qualifications:

• High School Diploma or equivalent required.
• College Degree or equivalent in Business Hospitality or related field preferred.
• One to two years in a public contact position preferably in an upscale or lifestyle brand hotel.
• Strong English verbal and written communication skills.
• Basic computer skills.
• Proficiency with CRM database CRS and PMS.
• Clear knowledge of local area including tourist destinations and of-the-moment options.
• Passion for gracious friendly and fun customer service.
• Ability to multitask and to work independently with a close attention to detail in a fast-paced environment.
• Positive and productive working relationships with other employees and departments.
• Working knowledge of federal state and local laws governing equal employment opportunity and civil rights occupational safety and health wage and hour issues and labor relations.
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Benefits:

• A competitive salary and benefits package.
• Opportunities for career advancement and professional growth.
• A dynamic and supportive work environment.
\(trongIf you are interested in this role, please submit your application. /strong

Remote Work: No

Employment Type: Full-time

The primary function of a Hotel Room Attendant is to ensure the cleanliness and comfort of hotel rooms, guaranteeing high levels of customer satisfaction.

• Maintaining the tidiness and organization of guest rooms
• Cleaning bathrooms, bedrooms, and other areas as needed
• Ensuring all amenities are in working order and replenished as necessary
• Providing exceptional customer service and addressing any guest concerns

• Ability to work effectively in a fast-paced environment
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Demonstrated ability to maintain confidentiality and handle sensitive information

A career as a Hotel Room Attendant offers numerous benefits, including:

• A dynamic and supportive work environment

Housekeeping Room Attendant Job Description

A Housekeeping Room Attendant plays a crucial role in maintaining the highest standards of cleanliness and efficiency within hotel housekeeping operations.

Key Responsibilities:

• Ensure seamless guest service by addressing requests, analyzing requirements, and delegating tasks among team members.
• Maintain exceptional housekeeping and laundry standards, adhering to hotel brand guidelines.
• Supervise team performance, focusing on training and teamwork to optimize results.
• Coordinate room availability and releases with housekeeping supervision for timely guest service.
• Manage departmental operations, including employee scheduling, master key control, incident reporting, and linen handling.
• Monitor guest preferences and requests through CRM daily reports to provide prompt service.
• Arrange flowers for special occasions and handle linen embroidery as needed.
• Maintain lost and found items, donations, and uniform cleaning and repair schedules.
• Facilitate document and personnel traffic within the department and manage daily linen releases from laundry.
• Oversee guest laundry services, including daily clothing releases.
• Conduct monthly laundry expense and supply reconciliations.
• Cover for laundry attendants during absences or days off.

Desired Candidate Profile:

• Excellent planning, organizational, and communication skills.
• Previous laundry experience is essential.
• Strong interpersonal and customer service skills are required.
• Proficiency in Microsoft Office at an intermediate level is necessary.
• Commitment to delivering high-quality service and maintaining exceptional cleanliness standards.

Key Account Manager - Hotel Healthcare Services

We are seeking a seasoned professional to drive business growth by establishing and nurturing relationships with leading hotels.

• Develop and execute strategies to increase hotel partnerships, enhancing revenue streams through medical services provision.
• Cultivate strong ties with hotel front offices and other departments to leverage additional patient referrals.

• Presentation: Professional image is vital for success in this position.
• Communication Skills: Excellent verbal and written communication skills.
• Experience: Proven track record in business development within the Hotel industry.

• A dynamic work environment with a dedicated team of healthcare professionals.
• Comprehensive logistical support to help you excel.

• Presentation and professional appearance.
• Demonstrated expertise in hotel business development.

• Please carefully review the job description before applying.
• Incomplete or irrelevant applications will be disregarded.
• Candidates invited for an interview will need to prepare a presentation highlighting their relevant experience and strategies for attracting and developing hotel business.

Pursue a career in hospitality through our comprehensive internship program. Gain hands-on experience in a dynamic industry and develop skills to excel.

• Leverage immersive learning experiences to understand hotel operations
• Develop business acumen by participating in Marriott's culture and initiatives
• Cultivate skills and knowledge to pursue opportunities post-graduation

• Must be a current college or university student with relevant academic background

We value diversity, equity, and inclusion, and are committed to equal employment opportunities for all associates.

You'll delve into the inner workings of our Hotel Internship Program, gaining hands-on experience in hotel management. This immersive program will allow you to explore various areas of the hotel and develop a deeper understanding of Marriott's culture and business.

To be considered for this internship, you must be a current college or university student. By participating in our Hotel Internship Program, you'll have the chance to kickstart your dream career and join a dynamic team.

As a leading hotel company, Marriott International offers numerous opportunities for associates to grow and succeed. We're committed to fostering an inclusive environment where diversity is valued.

Required Skills:

• Hospitality industry knowledge

• Excellent communication skills

Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.

This internship provides students with a unique opportunity to explore various areas of hotel management, enhancing their understanding and preparing them for post-graduation careers.

The program offers valuable skills development in teamwork, communication, and problem-solving. Participants will gain hands-on experience in hotel operations through interactive learning experiences.

Key Benefits:

• Gain a deeper understanding of hotel operations and management principles
• Develop skills in teamwork, communication, and problem-solving
• Explore different areas of hotel management, including front office, food and beverage, and housekeeping

To be eligible, you must be a current college or university student. The intern will participate in diversity and inclusion efforts, embracing the concept of equal opportunity employment.