1 335 Hotel Staff jobs in the United Arab Emirates

We are seeking a dedicated individual to join our housekeeping team as a Housekeeping Attendant. This role involves providing a consistent and high-quality housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas, and circulatory spaces.

• Clean and maintain assigned areas according to established standards and procedures.
• Replenish guest supplies in a timely manner.
• Ensure guests' requests are handled promptly and with courtesy.
• Report any damage or malfunctions in hotel rooms/areas to the supervisor immediately.

As a Housekeeping Attendant, you will be responsible for maintaining equipment in good working condition, completing daily productivity reports, attending daily briefings with the supervisor, and taking on assigned tasks. You must also report lost and found articles to the housekeeping office immediately, handle guest complaints, and report unusual behavior/activities in guest rooms, floors/public areas to the supervisor.

Key Responsibilities:

• Provide exceptional customer service and ensure a positive guest experience.
• Maintain a clean and organized workspace, adhering to health, safety, and hygiene policies.
• Collaborate with the housekeeping team to achieve shared goals and objectives.

Requirements:

• A warm and caring personality is essential for this role.
• Previous housekeeping experience is an asset, but not required.
• Excellent organizational skills and time management are necessary for success in this position.

This role involves providing exceptional service to guests, ensuring their satisfaction and loyalty. The Receptionist is responsible for managing front desk operations, handling guest complaints, and maintaining accurate records.

• Guest Service:
• Provide friendly, courteous, and personalized service to guests.
• Respond promptly to all requests and inquiries.
• Resolve guest complaints/requests and liaise with the department concerned.
• Front Desk Operations:
• Manage front desk operations to ensure efficient and smooth check-in/check-out processes.
• Handle walk-in counter reservations and process call-in reservations when necessary.
• Assist at the Information Counter, Foreign Exchange, Night Audit, and Business Centre as assigned.
• Logistics and Administration:
• Review and update Logbook regularly.
• Check equipment and maintain a well-groomed appearance at all times.
• Oversee daily operations and report any issues to Supervisors/Night Manager.
• File daily reception reports and documents systematically.
• Communication and Teamwork:
• Communicate effectively with Front Office, Housekeeping, F&B, and General Manager regarding MIPs and VIPs.
• Share information and coordinate tasks with the team to ensure seamless operations.

We seek a skilled Reservations Coordinator to handle guest inquiries and bookings with exceptional service.

• Main Responsibilities
• Revenue Optimization
• Apply pricing principles and revenue management strategies to maximize hotel earnings.
• Optimize rate restrictions, hurdles, and availability controls to drive revenue growth.
• Guest Experience
• Provide personalized service, tailoring each interaction to meet the unique needs of luxury guests.
• Exhibit expert knowledge of hotel products and services to craft bespoke guest journeys.
• Communication and Accuracy
• Handle reservation-related emails and calls with precision, ensuring seamless booking experiences.
• Maintain accuracy in hotel databases, ensuring proper market segmentation and data integrity.
• Sales and Relationship Management
• Identify and capitalize on sales opportunities through individual travelers, corporate accounts, and travel agencies.
• Strengthen relationships with elite clientele by offering personalized recommendations and VIP experiences.
• Quality Standards
• Achieve targeted scores in mystery shopping audits.
• Ensure all reservations adhere to the highest standards of data accuracy and guest satisfaction.
• Requirements
• Personal Attributes
• Adaptability
• Attention to Detail
• Multitasking
• Organizational Excellence
• Exceptional Communication Skills
• Problem Solving Mindset
• Qualifications
• Degree/Diploma in Hotel Management
• Working knowledge of Opera and Microsoft Office
• Experience
• Minimum 2 years experience in Hotel or Resort as Reservations Agent
• Luxury hotel or resort background preferred
• Understands local culture and has worked in the region

About this Role

This role requires a highly organized and detail-oriented individual who can work effectively in a fast-paced environment.

Are you passionate about delivering exceptional guest experiences and maintaining the highest standards of cleanliness? We are seeking a dedicated Housekeeping Supervisor to join our team and help us achieve this goal.

As a key member of our housekeeping department, you will oversee daily operations, ensure cleanliness and hygiene standards are met, and support your team in delivering outstanding service. Your leadership will be vital in maintaining our reputation for luxury and comfort.

A little taste of your day-to-day:

Every day is different, but you'll mostly do:

• Supervise and coordinate housekeeping staff to ensure efficient cleaning and maintenance of guest rooms and public areas.
• Conduct regular inspections to maintain high standards of cleanliness, safety, and hygiene.
• Train, motivate, and guide housekeeping team members to enhance performance and productivity.
• Manage inventory of cleaning supplies and equipment.
• Respond promptly to guest requests and resolve housekeeping-related issues.
• Collaborate with other departments to ensure smooth hotel operations.
• Maintain compliance with hotel policies and health & safety regulations.

What we need from you:

We require:

1. Minimum 2 years experience in housekeeping supervision, preferably in luxury hotels.
2. Strong leadership and team management skills.
3. Excellent communication skills in English; additional languages are a plus.
4. Detail-oriented with a passion for cleanliness and guest satisfaction.
5. Ability to work flexible hours, including weekends and holidays.
6. Knowledge of health, safety, and hygiene standards in hospitality.

What you can expect from us:

Our team provides everything you need to succeed, including a competitive salary, impressive room discounts, and ongoing training opportunities.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We promote a culture of trust, support, and acceptance.

IHG gives every member of the team the space they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and become part of our global family.

Job Summary:

We are seeking a highly organized and detail-oriented Hotel Guest Services Coordinator to join our team. In this role, you will be responsible for handling incoming housekeeping calls and requests from guests and colleagues.

Main Responsibilities:

• Handle incoming housekeeping calls and requests in a timely and efficient manner.
• Log and coordinate tasks with the housekeeping team members to ensure seamless execution.
• Ensure all guest requests are completed promptly and accurately.
• Maintain accurate records of all housekeeping activities.

Requirements:

• Previous experience in a 5-star hotel or luxury environment is preferred.
• Excellent communication and organizational skills are essential.
• Strong attention to detail and ability to multitask are necessary.
• Proficiency in MS Office and Outlook is required.
• Positive attitude and passion for delivering exceptional guest service are crucial.

About This Role:

This is an excellent opportunity to work in a fast-paced environment and make a positive impact on our guests' experiences.

We're seeking dynamic professionals to drive their careers forward in our hospitality team. As a key member, you'll provide exceptional service to our guests, making their stay unforgettable.

Key Responsibilities include:

• Check in guests and check out departing guests according to high standards.
• Process guest registration, room assignment, and special requests when feasible.
• Accomplish guest check-out procedures, settle accounts, and provide invoices.
• Manage front office transactions and maintain cash float balance at end of shift.
• Respond to guest inquiries and requests in a friendly manner.
• Cordinate room status updates with the housekeeping team.
• Maintain knowledge of hotel offerings and daily activities.

Applicants should possess excellent communication skills in English and Arabic, along with 1-2 years of experience in a similar role. International luxury hospitality experience is highly valued.

This position requires delivering exceptional customer service and maintaining a positive atmosphere throughout the workday.

A Rooms Reservations Agent serves as the primary point of contact for room reservations at a hotel and is responsible for delivering exceptional service to influence guests' decision to stay at the property.

• Respond promptly to sales inquiries to develop future sales leads
• Identify potential sales opportunities as necessary
• Provide efficient service while maintaining the hotel's brand standards

• Possess a passion for delivering outstanding customer service
• Demonstrate professional telephone manner and excellent communication skills
• Exhibit outstanding administration and organizational skills
• Show intermediate computer proficiency

We are seeking a diligent and detail-oriented Public Area Attendant to join our team.

• Maintain the cleanliness and organization of all public guest-facing areas, adhering to hotel standards and procedures.
• Report any hazards or concerns to housekeeping management in a timely manner.
• Ensure that all health and safety protocols are followed at all times.
• Maintain accurate records for housekeeping inventory as required.
• Process lost and found articles efficiently and effectively.
• Implement measures to minimize waste and optimize resource utilization in the department.

Requirements:

• High School diploma is essential.
• At least 1 year of experience in a similar role is required.
• Luxury hotel experience is highly valued.
• Demonstrated passion for delivering exceptional service.
• Excellent communication and teamwork skills are necessary.

Note: Relocation may be necessary for this position due to its location in a remote area. We offer a competitive package and opportunities for growth and development within our organization.