1 173 Hotel Staff jobs in the United Arab Emirates

We are seeking a dedicated individual to join our housekeeping team as a Housekeeping Attendant. This role involves providing a consistent and high-quality housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas, and circulatory spaces.

• Clean and maintain assigned areas according to established standards and procedures.
• Replenish guest supplies in a timely manner.
• Ensure guests' requests are handled promptly and with courtesy.
• Report any damage or malfunctions in hotel rooms/areas to the supervisor immediately.

As a Housekeeping Attendant, you will be responsible for maintaining equipment in good working condition, completing daily productivity reports, attending daily briefings with the supervisor, and taking on assigned tasks. You must also report lost and found articles to the housekeeping office immediately, handle guest complaints, and report unusual behavior/activities in guest rooms, floors/public areas to the supervisor.

Key Responsibilities:

• Provide exceptional customer service and ensure a positive guest experience.
• Maintain a clean and organized workspace, adhering to health, safety, and hygiene policies.
• Collaborate with the housekeeping team to achieve shared goals and objectives.

Requirements:

• A warm and caring personality is essential for this role.
• Previous housekeeping experience is an asset, but not required.
• Excellent organizational skills and time management are necessary for success in this position.

This role involves providing exceptional service to guests, ensuring their satisfaction and loyalty. The Receptionist is responsible for managing front desk operations, handling guest complaints, and maintaining accurate records.

• Guest Service:
• Provide friendly, courteous, and personalized service to guests.
• Respond promptly to all requests and inquiries.
• Resolve guest complaints/requests and liaise with the department concerned.
• Front Desk Operations:
• Manage front desk operations to ensure efficient and smooth check-in/check-out processes.
• Handle walk-in counter reservations and process call-in reservations when necessary.
• Assist at the Information Counter, Foreign Exchange, Night Audit, and Business Centre as assigned.
• Logistics and Administration:
• Review and update Logbook regularly.
• Check equipment and maintain a well-groomed appearance at all times.
• Oversee daily operations and report any issues to Supervisors/Night Manager.
• File daily reception reports and documents systematically.
• Communication and Teamwork:
• Communicate effectively with Front Office, Housekeeping, F&B, and General Manager regarding MIPs and VIPs.
• Share information and coordinate tasks with the team to ensure seamless operations.

As a Front Office Supervisor, you will oversee the daily operations of our hotel's front desk, ensuring seamless guest experiences and efficient service delivery. Your leadership skills will drive success in this dynamic role.

Key Responsibilities:

• Supervise front desk staff to maintain high standards of service quality
• Coordinate with housekeeping and other departments to ensure smooth room preparations and guest check-ins
• Manage guest registration, handling requests and resolving any issues promptly
• Ensure compliance with hotel policies, procedures, and safety protocols
• Develop and implement strategies to enhance guest satisfaction and loyalty
• Lead by example, demonstrating exceptional customer service skills and maintaining a positive attitude

Requirements:

• Degree or diploma in Hospitality Management or related field
• Proven supervisory experience in a hospitality setting
• Excellent communication, leadership, and problem-solving skills
• Ability to work effectively under pressure and prioritize tasks efficiently
• Knowledge of property management systems (PMS) and cash handling procedures

Benefits:

We offer a competitive salary package, comprehensive benefits, and opportunities for career growth and development. Our inclusive workplace culture values diversity, equality, and respect for all employees.

About Us:

We are a leading hospitality company dedicated to delivering exceptional guest experiences through our passionate team members and commitment to excellence.

The primary role of the Head Housekeeping Attendant is to maintain a clean and orderly environment for hotel guests.

1. Cleanliness Expertise: Conduct thorough daily room assignments, preparing equipment as needed to ensure efficient task execution throughout the day.
2. Maintenance of Safety Standards: Adhere to key handling procedures meticulously to provide a safe and secure environment for all individuals.
3. Collaboration with Colleagues: Attend regular team briefings, communicate operational or guest issues effectively, and foster open communication channels.
4. Amenity Replenishment: Maintain and clean guest rooms, replenish used items according to established protocols, arrange personal belongings, and collect Room Service trays.
5. Hygiene and Cleanliness: Ensure bathrooms are clean and well-stocked, adhering to set standards of performance and hotel safety regulations.
6. Issue Reporting: Promptly report any lost, found, or damaged items in guest rooms to the Housekeeping Supervisor for record-keeping and necessary action.
7. Guest Room Inspections: Regularly inspect guest rooms according to established standards, providing constructive feedback to Room Attendants to promote performance improvement and adherence to set expectations.

• This entry-level position requires full-time working hours.

A Telephone Operator plays a pivotal role in delivering exceptional guest experiences by handling and responding to guest messages, enquiries, and emergencies.

• Respond to guest queries promptly and efficiently
• Deliver all messages correctly and on time for both guests and management
• Ensure timely wake-up calls and relay comprehensive information as required
• Promote hotel facilities and services using up-selling techniques when appropriate
• Handle emergency calls immediately and provide accurate information
• Deliver outstanding customer service at all times
• Comply with hotel security regulations, fire procedures, and health and safety legislation
• Attend training courses as necessary
• Demonstrate knowledge of hotel services, local attractions, and nearby landmarks

• Positive attitude and effective communication skills
• Commitment to delivering high-quality customer service
• Ability to work independently and as part of a team
• Competent IT skills

As a leading hospitality company, we are dedicated to providing remarkable guest experiences globally. Our vision is to spread the warmth and light of hospitality around the world every day.

Are you passionate about delivering exceptional guest experiences and maintaining the highest standards of cleanliness? We are seeking a dedicated Housekeeping Supervisor to join our team and help us achieve this goal.

As a key member of our housekeeping department, you will oversee daily operations, ensure cleanliness and hygiene standards are met, and support your team in delivering outstanding service. Your leadership will be vital in maintaining our reputation for luxury and comfort.

A little taste of your day-to-day:

Every day is different, but you'll mostly do:

• Supervise and coordinate housekeeping staff to ensure efficient cleaning and maintenance of guest rooms and public areas.
• Conduct regular inspections to maintain high standards of cleanliness, safety, and hygiene.
• Train, motivate, and guide housekeeping team members to enhance performance and productivity.
• Manage inventory of cleaning supplies and equipment.
• Respond promptly to guest requests and resolve housekeeping-related issues.
• Collaborate with other departments to ensure smooth hotel operations.
• Maintain compliance with hotel policies and health & safety regulations.

What we need from you:

We require:

1. Minimum 2 years experience in housekeeping supervision, preferably in luxury hotels.
2. Strong leadership and team management skills.
3. Excellent communication skills in English; additional languages are a plus.
4. Detail-oriented with a passion for cleanliness and guest satisfaction.
5. Ability to work flexible hours, including weekends and holidays.
6. Knowledge of health, safety, and hygiene standards in hospitality.

What you can expect from us:

Our team provides everything you need to succeed, including a competitive salary, impressive room discounts, and ongoing training opportunities.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We promote a culture of trust, support, and acceptance.

IHG gives every member of the team the space they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and become part of our global family.

We are seeking a highly skilled Personal Assistant to provide exceptional support to hotel guests. This individual will be responsible for arranging transportation bookings, directions, and other services, as well as providing valuable insights into local attractions and amenities.

• Assist hotel guests with transportation bookings and directions
• Offer expert advice on local activities, restaurants, and services
• Deliver outstanding customer service and resolve inquiries promptly

• Detailed knowledge of the local area
• Exceptional communication and interpersonal skills

This role offers a competitive salary and opportunities for career growth.

Role Overview

• We are seeking a professional to provide exceptional service to our guests, focusing on building relationships and delivering a personalized experience.
• The ideal candidate will be friendly, courteous, and possess excellent communication skills.
• They will work closely with the front office team to ensure seamless guest experiences.
• The role requires attention to detail, organizational skills, and the ability to multitask in a fast-paced environment.

Responsibilities

• To take time to get to know our guests and provide service that is sincere, warm, and enthusiastic, ensuring their satisfaction.
• Show presence in the hotel lobby and offer assistance as needed.
• Work collaboratively with other departments to resolve guest issues and exceed expectations.
• Take opportunities to delight our guests and build long-term relationships.

Key Deliverables

• Awareness of local activities and recreation options.
• Familiarity with the hotel's daily operations, including occupancy, functions, and group events.
• Review of the log book to identify any special assignments or tasks.
• Product knowledge of all hotel facilities and services.

Operations

• Follow grooming standards at all times.
• Attend scheduled training classes to enhance skills and knowledge.
• Cultivate a positive and respectful team atmosphere within the department and across other areas.
• Perform duties according to OSM Standards and align with the company's core values and behaviors.
• Check equipment regularly and report any issues to IT or Engineering.
• Handle guest complaints and communicate effectively with the manager.
• Efficiently manage guest luggage, ensuring safety and security during arrival, stay, and departure.
• Park guest and visitor vehicles in designated hotel parking areas.
• Resolve guest complaints and requests by liaising with relevant departments for prompt follow-up.
• Issue guest room key cards and maintain effective control measures for guest security.
• Report unusual occurrences or requests to the concierge desk.
• Maintain the cleanliness, safety, and hygiene of the concierge desk area.
• Support lobby paging services under the supervision of the concierge.
• Engage in suggestive selling and familiarize guests with hotel facilities.
• Collaborate with Front Office to protect guest payment folios at all times.
• Accompany guests to their rooms and provide explanations about hotel facilities and in-room amenities.
• Ensure luggage is placed for guest unpacking.
• Greet guests upon arrival and departure, providing directions as needed.
• Provide friendly and courteous service, responding promptly to all requests and inquiries.
• Communicate essential information to the next shift at the end of the day.
• Maintain ongoing contact with hotel guests to address problems or complaints efficiently and courteously.
• Deliver messages, newspapers, parcels, and packages to guests according to hotel policy.
• Arrange guest transportation requests, including limousine service, shuttle bus, and car rentals, in coordination with the hotel's rental agent.
• Familiarize yourself with Mövenpick Hotels & Resorts policies regarding fire, hygiene, health, and safety.

Driver Responsibilities

• Guests should arrive at their destinations in clean and well-maintained cars.
• Know the guest's destination and the quickest route; if unsure, ask or switch drivers to avoid misrouting.
• Maintain cleanliness and professionalism at all times.
• Respect road signs and speed limits.
• Assist guests with loading/unloading luggage and adjust radio, climate control as requested.
• Avoid unnecessary conversation; engage appropriately when guests are receptive.
• Avoid gossip about the hotel, guests, or competitors.
• Keep the car fuel tank full and uniform clean.
• Have updated traffic information before trips.
• Report car faults promptly.
• Collaborate with Valet Parking and Limousine partners.
• Serve as an F&B ambassador and promote outlets.
• Avoid wearing strong aftershave.

Administration

• Handle telephone calls at the Concierge desk.
• File daily Concierge Desk reports and documents systematically under the supervision of the Concierge.
• Maintain accurate records/documentation as per operational and organizational requirements.

Hygiene/Personal Safety/Environment/Confidentiality

• Proper care of all equipment and furniture entrusted for Heartists' use.
• Familiarity with hotel policies and procedures, as well as hotel layout, emergency procedures.
• Knowledge of safety regulations to protect people and property.
• Adherence to the Environment Charter and sustainability efforts (energy saving, recycling, waste sorting).
• Compliance with Heartists Handbook rules and hotel policy on Fire, Hygiene, Health, and Safety.
• Confidential information safeguarded and not removed from the office.
• No disclosure of financial or other confidential hotel information.

Qualifications

• Valid UAE Driver's License.
• Previous experience working as a Driver or Bellman in a Hotel preferred.
• Strong interpersonal and problem-solving abilities.
• Fluency in English; additional languages a plus.

A Guest Services Host plays a pivotal role in ensuring an exceptional experience for guests from check-in to check-out and beyond.

• Deliver outstanding reception services, creating lasting impressions on every guest interaction
• Maintain a seamless and efficient guest journey, handling check-ins, check-outs, and audit procedures with ease
• Provide personalized customer service at all times, exceeding guest expectations
• Collaborate closely with the Night Team to foster a culture of continuous learning and growth
• Maximize room occupancy and promote hotel services through strategic upselling techniques
• Ensure compliance with hotel security protocols, fire regulations, and health and safety standards
• Adhere to company brand standards and proficiently operate front-of-house equipment and property management systems

As a key member of our team, you will be responsible for:

• Providing exceptional customer service, responding promptly to guest queries and resolving issues efficiently
• Maintaining a high level of professionalism, adhering to company policies and procedures at all times
• Staying up-to-date with industry developments and best practices, applying this knowledge to continuously improve guest experiences
• Collaborating effectively with colleagues to achieve team goals and objectives
• Contributing to a positive and inclusive work environment, fostering open communication and mutual respect among team members

To succeed in this role, you will need to possess:

• A proven track record of delivering excellent customer service in a fast-paced environment
• Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues alike
• A strong commitment to maintaining a high level of professionalism, adhering to company policies and procedures at all times
• Strong organizational and time-management skills, with the ability to prioritize tasks effectively and manage multiple responsibilities
• A keen eye for detail, with the ability to maintain accuracy and precision in all aspects of your work
• Proficiency in IT systems, with a strong understanding of property management systems and front-of-house equipment