656 Ibm jobs in Dubai

BlackStone eIT is seeking a detail-oriented and dedicated Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical assistance and support to our clients, ensuring their issues are resolved efficiently and effectively. You will play a vital role in maintaining high levels of customer satisfaction and contributing to our reputation for outstanding service.

Responsibilities

• Respond to customer inquiries and technical issues via phone, email, and chat.
• Troubleshoot and resolve software and hardware problems for clients.
• Document all customer interactions, issues, and resolutions in our support ticketing system.
• Provide guidance and assistance with software installations, updates, and configurations.
• Collaborate with upper-level support engineers and product teams to resolve complex issues.
• Stay current with product knowledge and updates to effectively assist customers.
• Identify recurring issues and provide feedback for product improvement.
• Participate in team meetings to share knowledge and best practices.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• 2+ years of experience in technical support or a similar role.
• Strong understanding of software applications, operating systems, and hardware devices.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Familiarity with ticketing systems and customer support tools.
• Ability to work independently and collaboratively in a team environment.
• Customer-focused mindset with a passion for helping others.
• Ability to manage multiple tasks and prioritize effectively.

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

The incumbent is responsible for all Zahrawi’s PC desktop, laptop configuration and application support including Windows Operating Systems, software and other applications.

Provide technical support and assistance to all employees including maintenance and upgrading of resources.

ACCOUNTABILITIES:

• Adhere to all Zahrawi Policies & Procedures as applicable.

IT Infrastructure:

• Maintain the LAN infrastructure for Zahrawi Offices and warehouse within Gulf.
• Check the LAN, WAN connectivity of the servers on a regular basis.
• Perform routine network startup and shutdown procedures and maintain control records.
• Handle the telephone system of office and warehouse, as well as the remote office telephone system within Gulf.
• Maintain CCTV infrastructure and ensure recording and backup.

Help Desk Support:

• Support Zahrawi employees with requests submitted through Helpdesk Management.
• Provide internal and external support of all IT Equipment for each employee of Zahrawi.
• Handle access card account creation and issuance of access cards as per request for HR.
• Install and Configure Windows Operating System, Office Applications, PC Installations, Mail Configuration for Outlook.
• Coordinate and communicate with affected parties in case of any hardware or software failures reported to the Helpdesk Management.

Backup & Security:

• Daily check for viruses and update the antivirus database.
• Monitor and remove any virus, spyware, and other non-authorized software.
• Apply appropriate security policies.
• Perform regular security monitoring to identify any possible intrusions.
• Perform regular file archival and purge as necessary.
• Maintain proper permission for shared resources in Cloud and Local Servers.
• Perform daily backup operations, ensure all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

Troubleshooting:

• Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk.
• Troubleshoot and resolve all problems encountered with hardware and software.
• Escalate requests to the appropriate party, as needed.
• Replace or repair defective parts and equipment.
• Coordinate and follow-up with service centers for repairs of laptops and printers.
• Visit remote offices and warehouse within Gulf regions for problem solving and regularly visit for check-up and maintenance.
• Receive calls on daily basis to attend for troubleshooting because of system hang-up and attend for rectifying and solving the problems.
• Repair and recover hardware or software failures while coordinating and communicating with impacted constituencies.

Maintenance & Upgrading:

• Maintenance of inventory items for IT assets and equipment’s in use.
• Analyze equipment performance records in order to determine the need for repair or replacement.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Upgrade existing internet connections as and when needed.
• Ensure all IT operations meet the Industry standards and suggest IT solutions to business problems.

IT Procurement:

• Handle IT purchases and IT petty cash.

• Education: Bachelor’s Degree in Information Technology, Computer Science or related field.
• Candidate should be willing to move to Company Visa.
• Candidate should be based in the UAE.
• Experience: 2+ years of experience.
• Job Specific Skills:
  • Excellent MS Office Skills (Excel Formulas, Pivot).
  • Hardware & Software user support.

Copyright Al-Zahrawi Medical Supplies Est 2019 All rights reserved.

Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.

1. Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect.
2. Technical Support - Be part of the Support team.
3. Technical Training - This will require the candidate to have excellent presentation skills and confidence when speaking in English.
4. Technical Writing - Compiling technical drawings and instructions for our products and solutions.
5. Provide technical assistance to colleagues within the company when required.
6. Answer customer requests using the ERP ticketing system.
7. Configuring IOT devices based on the customer's requirements.

1. Ability to understand and work with all types of clients.
2. Highly customer-oriented.
3. Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.
4. Advanced computer and software skills – MS Office included.
5. Attention to detail, systematic approach to problem-solving.
6. Professional attitude and behavior, customer-focused.
7. Highly organized, assertive, decisive, and patient.
8. Ability to build relationships with customers.
9. Ability to work well both with a group and independently.
10. Out of the box thinking mindset; is willing to learn and work in a dynamic environment.
11. Driving License is a plus.
12. Graduate of BSECE or BSCpE is an advantage.

Join to apply for the IT Technical Support role at Dicetek LLC.

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• Help troubleshoot application issues, OS issues, networking problems, login issues
• Provide general help to other members of the Systems team
• Perform software installs
• Develop and conduct system test plans
• Evaluate the performance of existing systems, identify and implement adjustments to improve performance
• Provide technical support to operations staff and developers during the resolution of production problems
• Evaluate and test vendor-supplied packages
• Support customers in a technical help desk environment, focusing on first call problem resolution and maintaining high service standards

• Not Applicable

• Contract

• Information Technology

• IT Services and IT Consulting

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Location: Dubai, United Arab Emirates

This job was posted 6 hours ago and 1 year ago, and also 18 hours ago.

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

The incumbent is responsible for all Zahrawi’s PC desktop, laptop configuration and application support including Windows Operating Systems, software and other applications.

Provide technical support and assistance to all employees including maintenance and upgrading of resources.

ACCOUNTABILITIES:

• Adhere to all Zahrawi Policies & Procedures as applicable.

IT Infrastructure:

• Maintain the LAN infrastructure for Zahrawi Offices and warehouse within Gulf.
• Check the LAN, WAN connectivity of the servers on a regular basis.
• Perform routine network startup and shutdown procedures and maintain control records.
• Handle the telephone system of office and warehouse, as well as the remote office telephone system within Gulf.
• Maintain CCTV infrastructure and ensure recording and backup.

Help Desk Support:

• Support Zahrawi employees with requests submitted through Helpdesk Management.
• Provide internal and external support of all IT Equipment for each employee of Zahrawi.
• Handle access card account creation and issuance of access cards as per request for HR.
• Install and Configure Windows Operating System, Office Applications, PC Installations, Mail Configuration for Outlook.
• Coordinate and communicate with affected parties in case of any hardware or software failures reported to the Helpdesk Management.

Backup & Security:

• Daily check for viruses and update the antivirus database.
• Monitor and remove any virus, spyware, and other non-authorized software.
• Apply appropriate security policies.
• Perform regular security monitoring to identify any possible intrusions.
• Perform regular file archival and purge as necessary.
• Maintain proper permission for shared resources in Cloud and Local Servers.
• Perform daily backup operations, ensure all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

Troubleshooting:

• Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk.
• Troubleshoot and resolve all problems encountered with hardware and software.
• Escalate requests to the appropriate party, as needed.
• Replace or repair defective parts and equipment.
• Coordinate and follow-up with service centers for repairs of laptops and printers.
• Visit remote offices and warehouse within Gulf regions for problem solving and regularly visit for check-up and maintenance.
• Receive calls on daily basis to attend for troubleshooting because of system hang-up and attend for rectifying and solving the problems.
• Repair and recover hardware or software failures while coordinating and communicating with impacted constituencies.

Maintenance & Upgrading:

• Maintenance of inventory items for IT assets and equipment’s in use.
• Analyze equipment performance records in order to determine the need for repair or replacement.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Upgrade existing internet connections as and when needed.
• Ensure all IT operations meet the Industry standards and suggest IT solutions to business problems.

IT Procurement:

• Handle IT purchases and IT petty cash.

• Education: Bachelor’s Degree in Information Technology, Computer Science or related field.
• Candidate should be willing to move to Company Visa.
• Candidate should be based in the UAE.
• Experience: 2+ years of experience.
• Job Specific Skills:
  • Excellent MS Office Skills (Excel Formulas, Pivot).
  • Hardware & Software user support.

Copyright Al-Zahrawi Medical Supplies Est 2019 All rights reserved.

Responsibilities:

• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Meeting with clients to diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Offering solutions that meet the needs of the client.
• Repairing hardware malfunctions, software issues, and networking problems.
• Maintaining good client relations.
• Tracking and managing work records.
• Compiling job reports.
• Updating Help Desk System.
• Checking for other opportunities when onsite.
• Deciding whether the support service, software, or hardware needs adapting to meet the client’s needs.
• Asking questions to understand customer requirements and close the tickets.
• Presenting findings to the admin department.
• Ensuring a high level of client satisfaction.
• Increasing company reputation with quality on-time support & services.
• Entering, updating & maintaining support details into the helpdesk system.

Skills Required:

• Min 3 years strong expertise in configuring, installing, and troubleshooting desktops.
• Min 2 years strong expertise in configuring, installing, and troubleshooting Windows Servers.
• Min 3 years strong expertise in configuring, installing, and troubleshooting networks.
• Min 2 years hands-on experience & good knowledge on installing and maintaining MS Active Directory, DNS, DHCP, and TCP/IP.
• Min 2 years hands-on experience & good knowledge on configuring & maintaining basic routers & switches.
• Min 2 years strong expertise in configuring, installing, and troubleshooting backup systems & NAS devices.
• Min 2 years hands-on experience & good knowledge on cabling & network devices.
• The capacity to work well on your own or in a team.
• Ability to manage your time and plan your day effectively.
• Excellent phone & email communication skills.

Requirements:

• Minimum 3+ years of overall IT technical support experience in a similar role.
• Good knowledge of IT technologies & products.
• Good command of the English language is a must.
• Demonstrated track record of performance and commitment.
• A sales-focused attitude with a willingness to serve clients effectively.
• Good knowledge of relevant computer programs and telephone systems.
• Excellent communication and interpersonal skills.
• Cool-tempered and able to handle rejection.
• Good organizational skills.
• Ability to hit deadlines and work under pressure.
• Competence in Microsoft Office products.
• CRM & Help Desk knowledge.
• Excellent professional image.
• Should be presentable.

Optional:

• Arabic language is an added advantage.
• Certification in MCSE, Cisco / A+, Storage, and ITIL are added advantages.

Job Type: Full-time
Salary: AED3,000.00 to AED4,000.00 / month

We are currently seeking a dedicated and skilled individual to join our internal team as a Technical Support Specialist. This role will involve providing comprehensive technical support to our internal team members across various business entities. They will be responsible for troubleshooting IT-related hardware and software issues, assisting with internet connections, and GPS systems, and implementing software solutions.

• Provide technical support for IT-related hardware, including troubleshooting and maintenance.
• Assist in setting up and troubleshooting internet connections and assistance with GPS systems .
• Implement software solutions and provide support for software-related tasks, including configuration and updates.customer for this feature.

• A valid driving license is a must.
• Passionate, committed, and confident individual.
• Currently available inQatar
• Ability to work independently and as part of a team.
  

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Strong understanding of IT hardware, software, and networking principles.
• Excellent communication and interpersonal skills.

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Direct message the job poster from CSG Talent

Technical Support Engineer - MENA Region

Location: Dubai, United Arab Emirates (or within the MENA region)
Job Category: Engineering | Full-Time

A leading global provider of advanced screening and water intake solutions is seeking a Technical Support Engineer to support projects across the Middle East and North Africa (MENA). This role focuses on traveling water screen systems for industrial, desalination, and power generation facilities.

As a Technical Support Engineer, you'll serve as the on-the-ground technical expert-supporting fabricators, contractors, and plant operators to ensure the smooth installation, commissioning, and operation of water screening systems.

• Collaborate with account and product managers on regional engineering projects.

• Provide hands-on technical support during fabrication, installation, commissioning, and testing of screening systems.

• Troubleshoot and resolve issues on-site during equipment setup and operation.

• Conduct site visits, inspections, and Factory Acceptance Tests (FAT), with comprehensive reporting.

• Act as the regional technical representative-ensuring high standards and professionalism.

• Travel regionally up to 70%, including some weekends and holidays as required.
  

• Bachelor's degree in Mechanical Engineering or related discipline (Master's a plus).

• Minimum 5 years of technical support, field service, or commissioning experience in the MENA region.

• Industry experience in power generation, desalination, or industrial plant operations is highly desirable.

• Fluent in Arabic and English; Hindi is a plus.

• Strong skills in technical communication, troubleshooting, and Microsoft Office.

• Ability to interpret CAD drawings and technical documentation.

• Self-directed, organized, and capable of working across multiple levels of an organization.
  

• Competitive salary and full benefits under a local employment contract.

• Remote/home office flexibility.

• Exposure to cutting-edge technologies in the industrial water sector.

• A collaborative, inclusive team environment with a global presence and stable growth.
  

If you're a proactive engineer ready to make an impact across critical infrastructure projects in the MENA region, we want to hear from you.

• Seniority levelEntry level

• Employment typeFull-time

• IndustriesOil and Gas

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Dubai, Dubai, United Arab Emirates 10 hours ago

Dubai, Dubai, United Arab Emirates 1 year ago

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Join to apply for the Technical Support Engineer role at Intertec Systems

Join to apply for the Technical Support Engineer role at Intertec Systems

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Skills:
MDM, ITIL Certified, ITSM, IMAC, Office 365, CompTIA Network+, Virtual Private Network (VPN), L1,
Job Description
JOB TITLE: Technical Support Engineer
JOB PURPOSE: For technical support for End User Devices being managed under Managed Services Contract of DHA
QUALIFICATION: 3 Year Technical Diploma or Bachelor's degree in related field (preferred).
CERTIFICATIONS: Any one of - CompTIA A+, ITIL V3/V4, Microsoft 365 Certifications
EXPERIENCE: 3 4 Yrs
Responsibilities (includes All Tasks)

• Provide onsite technical support for Windows and Mac devices, including mobile devices (tablets and laptops).
• Install, configure, and maintain Antivirus and Endpoint Detection & Response (EDR) solutions.
• Perform MDM (Mobile Device Management) enrolment.
• Support and troubleshoot Office 365 applications, OneDrive, and VPN client applications.
• Conduct basic network troubleshooting (LAN, Wi-Fi, and VPN issues).
• Perform OS imaging, deployment, and configuration of new laptops.
• Manage end-user-related IT Security tickets.
• Provide prompt and effective support for VIP users, ensuring minimal disruption.
• Participate in bulk asset movement, including device preparation and deployment.
• Perform spare parts replacement for laptops and CPUs.
• Provide L1 support for Printers, Smart TVs, Audio and Video conferencing equipment.
• Provide L1 stand in support in Boardrooms and Meeting rooms.
• Troubleshoot technical issues and document solutions in knowledge base articles.
• Document incidents, resolutions, and maintain accurate service records.
  

• Awareness of ITIL best practices and experience with ITSM tools such as Ivanti, BMC, ServiceNow, etc.
• Knowledge of IMAC (Install, Move, Add, Change) processes.
• Physical ability to participate in bulk asset movement.
  

• CompTIA A+
• Microsoft 365 Certifications
• ITIL V3/V4
  

• Excellent communication and interpersonal skills.
• Ability to handle VIP user issues with professionalism.
• Ability to work effectively in a team and maintain high customer satisfaction.
• Collaborate with other IT teams to ensure seamless support and issue resolution.

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting

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Dubai, Dubai, United Arab Emirates 10 hours ago

Dubai, Dubai, United Arab Emirates 1 year ago

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