7 Incident Management jobs in the United Arab Emirates
Service Management: Incident/Change (UAE National)
Posted 8 days ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Join Kyndryl as an Incident/Change Manager and take charge of a dynamic role that puts you at the forefront of delivering exceptional IT services to our customers. You'll be responsible for ensuring timely and effective resolution of customer issues, coordinating and managing service requests, and maintaining constant communication with customers throughout the service process.
At Kyndryl, you'll have the opportunity to work with other IT teams, end-users, and stakeholders across the organization to ensure that service delivery is aligned with the needs and expectations of the business. As a part of our team, you'll be instrumental in documenting and updating service management procedures and workflows, monitoring and reporting on service level agreements (SLAs), and ensuring that our ITSM systems are maintained and updated to support efficient and effective service delivery.
You'll be responsible for managing Service Support processes, including Incident, Problem, and Change Management, and ensuring compliance with these processes. You'll also be responsible for driving process improvements through service improvement plans, monitoring regular process measurements, addressing negative trends that impact effectiveness or efficiency of the IPC processes, and ensuring that ongoing education is provided to process users when requested or when circumstances indicate that education would improve process execution.
You'll perform post-resolution incident reviews and evaluate the effectiveness of incident resolution. You'll also be the orchestrator for incident recovery by driving the incident bridge and consolidating an integrated resolution plan when multiple competencies or business units are engaged.
With your expertise in IT services, you'll invoke problem management processes where further investigation into root cause is required and communicate the status of high-priority incidents to customers throughout the incident lifecycle, as per the communication plan.
If you're a passionate problem-solver with a drive to deliver the best possible IT services, then this is the perfect opportunity for you. Come join us at Kyndryl and let's work together to create innovative and progressive technical solutions for our customers and our communities.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
We are seeking a Incident/Change Manager with extensive experience in operations process management within multi-vendor environments. This role requires a strong background in ITIL frameworks and operational or project management experience.
**Required Skills and Experience:**
+ **UAE National**
+ **Experience:** 5 Years Operations Process Management within multi-vendor environments with ITIL
**Preferred Skills and Experience:**
+ Strong analytical and problem-solving skills.
+ Excellent communication and interpersonal abilities.
+ Ability to work effectively in a dynamic, fast-paced environment.
+ Experience with incident management and root cause analysis/ Proven ability to lead and manage change initiatives.
+ Certified Incident Manager/Certified Change Manager
+ Certifications: ITIL Foundation Certified , ITIL Intermediate Certified, Certified Incident Manager
**Kyndryl Benefits :**
+ Competitive salary
+ Housing allowance
+ Transportation benefits
+ Educational support for children
+ Annual flight home
+ Comprehensive medical coverage
+ Group life insurance
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Course: IT Service Management
Posted today
Job Viewed
Job Description
INTRODUCTION
Organisations the world over are facing an increasing dependence on their IT services in order to survive. There is an expectation that the IT Services not only support the current business activities effectively and efficiently, but also provide new, innovative and dynamic responses to their ever changing business requirements. As a consequence, Service providers can no longer just focus their attention on technology they need to consider the quality and consistency of the services they provide and develop a true partnership with their customers.
One of the responses to this challenge is to consider using ITIL (IT Infrastructure Library) Service Management best practice which has now become a world de facto standard and is widely adopted across all business sectors. Service Management is about understanding business priorities, identifying how/where IT investment should be made and assessing the correct approach to establishing appropriate control over the IT infrastructure and the services that underpin its success.
WHO SHOULD ATTEND?
The IT Service Management programme is aimed at all levels of staff. There are no prerequisites for this event, although an awareness of IT issues and technologies will help with the understanding. Delegates will receive a broad introduction to the topics covered within ITIL V3 which can also be used as preparation for undertaking the official ITIL V3 Foundation Certificate examination if required.
PROGRAMME OBJECTIVES
- To gain an understanding of the ITIL processes and activities covered in the ITIL core guide.
- To understand the terminology and characteristics of good practice in ITIL.
- To prepare delegates to apply the knowledge in the workplace.
- To provide the foundation for further study.
PROGRAMME OUTLINE
DAY 1
- Introductions
- Introduction to IT Service Management as a Practice
- The Service Lifecycle and Basic Concepts
- Demand Management
DAY 2
- Service Design
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
DAY 3
- Service Transition
- Change Management
- Service Asset & Configuration Management
Incident Response and Forensic Investigation Specialist (DFIR)
Posted today
Job Viewed
Job Description
Help AG is looking for a talented and experienced Incident Response and Forensic Investigation Specialist who will be responsible for off-site and on-site Incident Response activities and customer engagements, leveraging multiple security technologies, guiding and leading customers in the handling of Security Incidents and examining IT and security systems using best-practice digital forensic methods to detect, validate and mitigate IT security related incidents. He / She will join our Cyber Defence team within our Managed Security Services (MSS) business unit. If you have a strong knowledge and interest in incident response and/or digital forensics, this position might be the right one for you.
Responsibilities:
Lead incident response engagements in unknown environments until all threats are remediated.
Develop custom incident response plans tied to specific environments and customer situations.
Examinate and analyse logs/data from a broad variety of security technologies, such as Antiviruses, IDS/IPS, Firewalls, Switches, VPNs and other security threat data sources.
Perform forensic analysis of different artifacts including RAM, packet captures, logs and disk images.
Reverse engineer malicious software and develop signatures and indicators of compromise.
Actively develop incident response tools, scripts, and various detection content.
Research Red Team techniques, develop custom detection queries, rules, watchlists and other content, and conduct threat hunts.
Articulate and execute common Incident Response methods (e.g. SANS).
Respond to inbound requests via phone and other electronic means for technical assistance with managed services.
Work on-site as required with clients during Live Security Incidents.
Maintain a high degree of awareness of the current threat landscape.
Champion excellence and support others in delivering it through active knowledge sharing with team members, writing technical articles for internal knowledge bases, blog posts and reports as required or requested.
Create and present customer reports to ensure quality, accuracy and value to the client.
Educate and train other Analysts in execution of Incident Response processes and forensic analysis techniques.
Perform other essential duties as assigned.
Qualifications & Skills:
A Degree in Computer Science, Information Systems, Electrical Engineering or a closely related degree.
7+ years of experience in information security, in areas such as security operations, intrusion detection, incident analysis, incident handling, log analysis, malware analysis, reverse engineering or threat detection.
At least 2-3 years of experience as a Senior or Lead Analyst, or equivalent experience guiding, mentoring and teaching other Analysts/Security Professionals how to handle Security Incidents.
Strong background or equivalent experience in four of the following: Security Threat and Event Analysis, Network Security Operations or Engineering, Reverse Engineering, Malware Analysis, Windows/Linux/OSX Forensics, Penetration Testing, Active Directory and Azure Administration.
Demonstrate experience in handling Incident Response engagements (APTs and Ransomware) using the SANS Incident Response method (or similar).
CISSP, GCIA, GCIH, GCFA, GCFE, GREM, OSCP certification would be preferable.
Deep TCP/IP knowledge, networking and security product experience.
Strong knowledge of Red Team tactics and ability to find adversary traces on Enterprise scale.
Rapid development in scripting languages: Python/PowerShell /Bash.
A sound knowledge of IT security best practices, common attack types and detection/prevention methods.
Demonstrable experience in accountability for and applying the methods of Incident Response, including adherence to process and direct engagement with stakeholders.
Demonstrable experience in analysing and interpreting system, security and application logs.
Broad knowledge of the type of events that Firewalls, IDS/IPS and other security related devices produce.
Demonstrable experience in the use of Digital Forensics tools, techniques and concepts including creating and using custom tools and scripts.
Static reverse engineering and analysis of malware written in different languages (X86/X64/C/C#, Go, etc.), signatures and Yara/Snort/Sigma rules development.
Knowledge of attack activities, such as scans, man in the middle, sniffing, DoS, DDoS, etc. and possible abnormal activities, such as worms, Trojans, viruses, etc.
Benefits:
Health insurance with one of the leading global providers for medical insurance.
Career progression and growth through challenging projects and work.
Employee engagement and wellness campaigns activities throughout the year.
Excellent learning and development opportunities.
Annual flight tickets.
Inclusive and diverse working environment.
Flexible/Hybrid working environment.
Open door policy.
About Us:
Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.
#J-18808-LjbffrHead of Customer Service Management (CRM) – Real Estate Developer
Posted 20 days ago
Job Viewed
Job Description
Our Client, a well-established & leading Real Estate Developer specialized in high end Residential & Commercial spaces, is looking to hire a Smart & Dynamic candidate for the Head of Customer Service Management role to join their team. Role & Responsibilities: • Team Leadership skills • Customer Relations Management • Policies & Process Management & Updation • Training and Development • Complaint Resolution • Quality Check & Customer Feedback Management • Client Feedback Surveys • Data Analysis & Report Maintenance • CRM Systems & AI Technology Integration • Compliance
Requirements
Skillsets : • Min 12- 15yrs of UAE experience in CRM Role from Real Estate Industry either currently or most recently • Excellent verbal and written communication skills in English (Arabic would advantageous but not necessary). • A strong commitment to customer satisfaction and a customer-centric approach to problem-solving. • Strong leadership and team management skills, with the ability to motivate and guide a team of customer professionals. • Ability to influence senior management when recommending customer centric solutions. • Effective problem-solving skills to address client issues and ensure their needs are met. • Proficiency in customer service software, CRM systems, and other relevant technology tools (including AI). • Understanding of relevant real estate regulations and laws and policies & procedures in all customer interactions.
About the company
Buildwell HR solutions is a Human Capital Consultancy and Executive Recruitment agency that focuses on providing insight, a personalised approach and targeted solutions for our clients. At Buildwell, you are in safe hands. Our wealth of wide-ranging experience in specialized and multilingual recruitment allows us to offer the right and uniquely tailored solution to each employer, whatever their recruitment requirements. Our extensive experience across industries, private and public sector, international markets including start-ups and M&A, provide us with a unique perspective of business, cultural and leadership challenges. We combine our expertise of international recruitment and our deep understanding of the GCC markets together with an intimate understanding of your business to design solutions to help you overcome these challenges, grow and achieve outstanding performance. Having led successful transformation outcomes across various organisations, our approach focuses on forging better connections that enable speed, engagement and enhanced performance outcomes.
Incident Response and Forensic Investigation Specialist (DFIR) (U.A.E National)
Posted today
Job Viewed
Job Description
Help AG is looking for a talented and experienced Incident Response and Forensic Investigation Specialist (U.A.E National) who will be responsible for off-site and on-site Incident Response activities and customer engagements, leveraging multiple security technologies, guiding and leading customers in the handling of Security Incidents and examining IT and security systems using best-practice digital forensic methods to detect, validate and mitigate IT security related incidents. He / She will join our Cyber Defence team within our Managed Security Services (MSS) business unit. If you have a strong knowledge and interest in incident response and/or digital forensics, this position might be the right one for you.
ResponsibilitiesLead incident response engagements in unknown environments until all threats are remediated.
Develop custom incident response plans tied to specific environments and customer situations.
Examinate and analyse logs/data from a broad variety of security technologies, such as Antiviruses, IDS/IPS, Firewalls, Switches, VPNs and other security threat data sources.
Perform forensic analysis of different artifacts including RAM, packet captures, logs and disk images.
Reverse engineer malicious software and develop signatures and indicators of compromise.
Actively develop incident response tools, scripts, and various detection content.
Research Red Team techniques, develop custom detection queries, rules, watchlists and other content, and conduct threat hunts.
Articulate and execute common Incident Response methods (e.g. SANS).
Respond to inbound requests via phone and other electronic means for technical assistance with managed services.
Work on-site as required with clients during Live Security Incidents.
Maintain a high degree of awareness of the current threat landscape.
Champion excellence and support others in delivering it through active knowledge sharing with team members, writing technical articles for internal knowledge bases, blog posts and reports as required or requested.
Create and present customer reports to ensure quality, accuracy and value to the client.
Educate and train other Analysts in execution of Incident Response processes and forensic analysis techniques.
Perform other essential duties as assigned.
A Degree in Computer Science, Information Systems, Electrical Engineering or a closely related degree.
7+ years of experience in information security, in areas such as security operations, intrusion detection, incident analysis, incident handling, log analysis, malware analysis, reverse engineering or threat detection.
At least 2-3 years of experience as a Senior or Lead Analyst, or equivalent experience guiding, mentoring and teaching other Analysts/Security Professionals how to handle Security Incidents.
Strong background or equivalent experience in four of the following: Security Threat and Event Analysis, Network Security Operations or Engineering, Reverse Engineering, Malware Analysis, Windows/Linux/OSX Forensics, Penetration Testing, Active Directory and Azure Administration.
Demonstrate experience in handling Incident Response engagements (APTs and Ransomware) using the SANS Incident Response method (or similar).
Should have at least one of the below ACTIVE certifications as a mandatory requirement:
CREST Certified Registered Intrusion Analyst (CRIA)
GIAC Cloud Forensics Responder (GCFR)
GIAC Certified Forensic Analyst (GCFA)
CREST Certified Host Intrusion Analyst (CC-HIA)
CREST Certified Network Intrusion Analyst (CC-NIA)
CREST Certified Incident Manager (CC-IM)
CREST Certified Threat Intelligence Manager (CC-TIM)
GIAC Reverse Engineering Malware (GREM)
CISSP, GCIA, GCIH, GCFE, OSCP certification would be preferable.
Deep TCP/IP knowledge, networking and security product experience.
Strong knowledge of Red Team tactics and ability to find adversary traces on Enterprise scale.
Rapid development in scripting languages: Python/PowerShell /Bash.
A sound knowledge of IT security best practices, common attack types and detection/prevention methods.
Demonstrable experience in accountability for and applying the methods of Incident Response, including adherence to process and direct engagement with stakeholders.
Demonstrable experience in analysing and interpreting system, security and application logs.
Broad knowledge of the type of events that Firewalls, IDS/IPS and other security related devices produce.
Demonstrable experience in the use of Digital Forensics tools, techniques and concepts including creating and using custom tools and scripts.
Static reverse engineering and analysis of malware written in different languages (X86/X64/C/C#, Go, etc.), signatures and Yara/Snort/Sigma rules development.
Knowledge of attack activities, such as scans, man in the middle, sniffing, DoS, DDoS, etc. and possible abnormal activities, such as worms, Trojans, viruses, etc.
Health insurance with one of the leading global providers for medical insurance.
Career progression and growth through challenging projects and work.
Employee engagement and wellness campaigns activities throughout the year.
Excellent learning and development opportunities.
Inclusive and diverse working environment.
Flexible/Hybrid working environment.
Open door policy.
Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.
#J-18808-LjbffrBusiness Development Manager - Facilities Management Service Provider
Posted 8 days ago
Job Viewed
Job Description
We are seeking for an experienced Business Development Manager for one of our clients in the UAE which is a leading company in facilities management company. The ideal candidates must have a background in facilities management sector within the UAE market. • Identify, qualify, and pursue new business opportunities offering facilities management services to the clients. • Develop and maintain strong relationships with key decision-makers and stakeholders. • Prepare compelling proposals, bids, and presentations tailored to client needs. • Lead negotiations and close profitable deals. • Collaborate with the operations and finance teams to ensure service excellence and client satisfaction.
Requirements
Requirements: • At least 5 years of relevant experience in facilities management services preferably in the UAE • Experience of Sales, Business Development and Bid Preparation • Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities • Excellent command of the English language demonstrated through good verbal and written communication
About the company
Service Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs. Knowledge Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term. Care At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.
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