12 Infrastructure Monitoring jobs in the United Arab Emirates

Good understanding and knowledge of monitoring tools (Manage Engine Ops Manager, SolarWinds) including Application performance monitoring.

Fair understanding of ITSM tools (Manage Engine, Ivanti).

Provide timely response to all incidents, requests, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.

Reports preparation based on customer requirements.

Capability to apply first level (L1) checks before escalating to the next level.

Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact.

Review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel in predicting future issues or outages.

Monitor infrastructure and application server backups and inform in case of failures.

OS and Patch Management knowledge & understanding.

Monitor a wide variety of information and network systems including, but not limited to, telecommunications circuits, LAN/WAN systems, routers, switches, Wi-Fi, firewalls, VoIP systems, data center temperature, servers, storage, backups, operating systems, and core applications.

Document all actions in accordance with standard company policies and procedures.

Notify customers and third-party service providers of issues, outages, and remediation status.

Collaborate with internal and external technical and service teams to create and/or update knowledge base articles.

Perform basic system testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.).

Support multiple technical teams in 24x7 NOC operational environments with high uptime requirements. Comfortable working day/night shifts.

Preferred Qualifications

Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.).

Knowledge of virtualized infrastructure monitoring in high-availability environments.

Broad experience using various monitoring and ticket management tools.

A minimum of three years supporting and monitoring network systems, servers, or storage in an enterprise environment. Previous NOC experience is strongly preferred.

Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.

Knowledge of Microsoft server OS and network devices.

Excellent written, verbal, and interpersonal skills.

Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel.

JOB PURPOSE :

The Planning & Monitoring Engineer is responsible for assisting the Senior Planning & Monitoring Engineer in coordination with the Project Management Team & functional managers, including performing delay analysis as dictated by the relevant contracts.

The person performing this role must possess thorough knowledge & experience in the entire project life cycle from initiation to close-out.

DIMENSIONS :

External Interfaces :

• Utilities
• Client
• Project consultants
• Other stakeholders, as necessary

Internal Interfaces :

• Senior Planning & Monitoring Engineer
• Engineering Team
• Project Management Team

DUTIES & RESPONSIBILITIES :

1. Participate in creating project baseline schedules, project costs, resource allocation as per TAQA requirements with the Senior Planning Engineer.
2. Establish project Work Breakdown Structure (WBS) and project control strategy.
3. Establish tender & master project time schedule.
4. Participate in establishing a cost breakdown structure & earned value calculations as per TAQA scheduling requirements.
5. Coordinate with the Senior Planning Engineer for preparation of project measurement procedures as per TAQA requirements, including manpower & machinery histograms, S-curves for progress & billing.
6. Assist in enhancing the internal reporting system by coordinating with the Senior Planning Engineer.
7. Assist in issuing external reports in coordination with the Senior Planning Engineer as per TAQA requirements.
8. Assist in establishing recovery/revised schedules based on project status.
9. Assist in maintaining resource histograms in coordination with the project management team.
10. Maintain and update the project schedule regularly.
11. Follow up on project progress and identify reasons for delays through variance analysis.
12. Prepare and review daily, weekly, and monthly progress reports for internal & external reporting.
13. Utilize project planning and monitoring tools effectively to ensure compliance with project timelines, budgets, and quality standards.
14. Track progress measurements and support the finance team in invoice preparation & submission.
15. Prepare & maintain material control lists.
16. Assist in preparing EOT claims by analyzing delay events and reviewing subcontractor EOT submissions.
17. Record costs in EBS in coordination with the commercial team.
18. Perform any other related tasks assigned by the Senior Planning Engineer and the Head of Department (Engineering).

QUALIFICATION & EXPERIENCE :

Educational Qualification :

Bachelor's degree in Electrical, Mechanical, or Civil Engineering.

Experience :

At least 6+ years of relevant experience as a Planning and Monitoring Engineer, handling 400kV GIS projects in the energy & power industry within the GCC / UAE.

Certifications :

Expertise in Project Scheduling & Primavera P6, EPC Project Management, Power BI, Oracle, and MS Projects.

SKILLS & KNOWLEDGE :

Exceptional knowledge in : Cost Control Management, project risk assessment, contract management, interface coordination, and conflict resolution.

• Leadership, team building, communication, critical thinking, decision-making, and problem-solving skills are mandatory.
• Strong presentation and communication skills, with the ability to convey complex technical information effectively.
• High competence in technical writing, systems development, and utilization.

JOB PURPOSE :

The Planning & Monitoring Engineer is responsible for assisting the Senior Planning & Monitoring Engineer in coordination with the Project Management Team & functional managers, including performing delay analysis as dictated by the relevant contracts.

The person performing this role must possess thorough knowledge & experience in the entire project life cycle from initiation to close-out.

DIMENSIONS :

External Interfaces :

• Utilities
• Client
• Project consultants
• Other stakeholders, as necessary

Internal Interfaces :

• Senior Planning & Monitoring Engineer
• Engineering Team
• Project Management Team

DUTIES & RESPONSIBILITIES :

• Participate in creating project baseline schedules, project costs, resource allocation as per TAQA requirements with the Senior Planning Engineer.
• Establish project Work Breakdown Structure (WBS) and project control strategy.
• Establish tender & master project time schedule.
• Participate in establishing a cost breakdown structure & earned value calculations as per TAQA scheduling requirements.
• Coordinate with the Senior Planning Engineer for preparation of project measurement procedures as per TAQA requirements, including manpower & machinery histograms, S-curves for progress & billing.
• Assist in enhancing the internal reporting system by coordinating with the Senior Planning Engineer.
• Assist in issuing external reports in coordination with the Senior Planning Engineer as per TAQA requirements.
• Assist in establishing recovery/revised schedules based on project status.
• Assist in maintaining resource histograms in coordination with the project management team.
• Maintain and update the project schedule regularly.
• Follow up on project progress and identify reasons for delays through variance analysis.
• Prepare and review daily, weekly, and monthly progress reports for internal & external reporting.
• Utilize project planning and monitoring tools effectively to ensure compliance with project timelines, budgets, and quality standards.
• Track progress measurements and support the finance team in invoice preparation & submission.
• Prepare & maintain material control lists.
• Assist in preparing EOT claims by analyzing delay events and reviewing subcontractor EOT submissions.
• Record costs in EBS in coordination with the commercial team.
• Perform any other related tasks assigned by the Senior Planning Engineer and the Head of Department (Engineering).

QUALIFICATION & EXPERIENCE :

Educational Qualification :

Bachelor's degree in Electrical, Mechanical, or Civil Engineering.

Experience :

At least 6+ years of relevant experience as a Planning and Monitoring Engineer, handling 400kV GIS projects in the energy & power industry within the GCC / UAE.

Certifications :

Expertise in Project Scheduling & Primavera P6, EPC Project Management, Power BI, Oracle, and MS Projects.

SKILLS & KNOWLEDGE :

Exceptional knowledge in : Cost Control Management, project risk assessment, contract management, interface coordination, and conflict resolution.

Job Description KEY RESULTS ACCOUNTABILITIES

1. Examine the progress reports of performance contracts and offer advice to ensure the proper planning and effective management of pertinent objectives.
2. Ensure thorough preparation of requirements for meetings with the General Commissioner, involving the concerned within in RTA and external consultants.
3. Evaluate progress reports of projects submitted by Masar entities, temporary teams, and shared committees.
4. Advise and support in building project management framework and dashboards.
5. Support in the comprehensive reporting of projects’ overall performance, including relevant segmented categories.
6. Provide strategic insights that guarantee congruence and efficient management, leading to the attainment of desired outcomes.
7. Propose initiatives and offer ideas aimed at improving the efficiency and effectiveness of functions within the Infrastructure, Urban Planning, and Wellbeing Pillar Affairs section.
8. Conduct strategic field visits to infrastructure, urban planning, and wellbeing projects, evaluating their alignment with performance indicators and government directions.
9. Establish a consistent and standardized flow of information from ALMASAR entities to the office of the general commissioner.
10. Incorporate leadership directives in relation to performance aspects of ALMASAR to guarantee their representation.
11. Provide guidance and suggestions concerning significant trends and subjects related to strategy execution and corporate performance.
12. Concentrate on areas requiring enhancement as identified in strategic performance reports, and verify their implementation.
13. Evaluate the progress reports of transformation roadmaps and offer guidance concerning the various work streams of the transformation efforts, along with their associated Key Performance Indicators (KPIs).
14. Supervise transformation initiatives within ALMASAR entities by directly engaging with the concerned within in RTA and external consultants.
15. Assess the progress reports of the Masar transformation office’s roadmap, providing recommendations to enhance the efficiency and effectiveness of the undertaken initiatives.
16. Facilitate the establishment of efficient communication channels between concerned teams and entities in relation to the transformation work streams, achieved by reviewing and refining the responsibility matrix.
17. Evaluate global and local best practices through benchmarking, presenting suggestions for enhancements.
18. Develop and oversee communication plans with relevant authorities pertaining to the Infrastructure, Urban Planning, and Wellbeing Pillar.
19. Track the progress of committees and teams operating within the section.
20. Monitor technical and administrative correspondence related to affairs concerning infrastructure and wellbeing pillars.
21. Provide support to ensure alignment with goals and priorities.
22. Supervise progress and generate regular performance reports regarding the execution of the strategic roadmap for infrastructure and wellbeing initiatives.
23. Perform other job-related tasks and responsibilities as assigned.
24. Ensure the implementation of recommendations from His Excellency the Commissioner-General, strategically managing collaborations with Al Masar entities to achieve optimal outcomes.
25. Aid the decision-making process by evaluating strategic performance reports of ALMASAR entities and presenting key performance insights to the general commissioner.
26. Develop and execute a governance framework for the implementation of strategies and the management of corporate performance across ALMASAR entities.
27. Counsel ALMASAR entities on the measurement and management of Key Performance Indicators (KPIs) based on established corporate performance practices and emerging trends pertinent to corporate performance management.
28. Evaluate the efficacy of corporate performance management practices within ALMASAR entities, ensuring alignment with Dubai’s relevant goals and objectives.

• Bachelor’s or Master degree in Engineering from recognized university.

• Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
• Bachelor’s Degree: 11+ years of practical experience in the relevant field.
• Master’s: 9+ years minimum of practical experience in the relevant field.
• Resourceful team player who excels at building trusting relationships with customers and colleagues.
• Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
• Computer-literate performer with extensive software proficiency covering wide variety of applications.
• Exceptional listener and communicator who effectively conveys information verbally and in writing.
• Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
• Innovative problem-solver who can generate workable solutions and resolve complaints.
• Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.

Civil Engineering

Roads and Transport Authority

Infrastructure & Urban Planning Affairs

Bachelor

All Nationalities (Priority for UAE National)

Unspecified

Full time

22/09/2024

22/12/2024

Abu Dhabi, United Arab Emirates | Posted on 03/07/2025

Job Summary:
We are seeking a skilled NOC Application Monitoring Engineer to join our team. The ideal candidate will have experience in basic troubleshooting, triaging, and monitoring of applications. This role involves identifying and resolving issues, escalating when necessary, and ensuring the smooth operation of IT systems.

Key Responsibilities:

• Perform basic troubleshooting to resolve 30-50% of issues independently.
• Utilize triaging skills to identify potential issues and eliminate non-issues.
• Monitor application infrastructures using Dynatrace.
• Escalate higher-level issues to OEM support or L2/L3 teams as needed.
• Understand and manage alerts related to application slowness, network issues, database problems, and storage concerns.
• Ensure comprehensive monitoring of application management.
• Work with various business applications, including Java and .NET, and databases like SQL.

B.E or equivalent

Minimum 5 years’ experience in Dynatrace in NOC.

Experience in Dynatrace in NOC environment is a must.

Basic understanding of network, server, and storage infrastructures.

Ability to perform effective triaging and troubleshooting.

Familiarity with business applications and database management.

Strong communication skills and ability to work in a team environment.

Ability to handle multiple monitoring tasks and prioritize effectively.

Abu Dhabi, United Arab Emirates | Posted on 03/07/2025

Job Summary:
We are seeking a skilled NOC Application Monitoring Engineer to join our team. The ideal candidate will have experience in basic troubleshooting, triaging, and monitoring of applications. This role involves identifying and resolving issues, escalating when necessary, and ensuring the smooth operation of IT systems.

Key Responsibilities:

• Perform basic troubleshooting to resolve 30-50% of issues independently.
• Utilize triaging skills to identify potential issues and eliminate non-issues.
• Monitor application infrastructures using Dynatrace.
• Escalate higher-level issues to OEM support or L2/L3 teams as needed.
• Understand and manage alerts related to application slowness, network issues, database problems, and storage concerns.
• Ensure comprehensive monitoring of application management.
• Work with various business applications, including Java and .NET, and databases like SQL.

Education: B.E or equivalent.

Experience of 5 years minimum in Dynatrace in a NOC environment is a must.

Basic understanding of network, server, and storage infrastructures.

Ability to perform effective triaging and troubleshooting.

Familiarity with business applications and database management.

Strong communication skills and ability to work in a team environment.

Ability to handle multiple monitoring tasks and prioritize effectively.

Job Description KEY RESULTS ACCOUNTABILITIES

1. Examine the progress reports of performance contracts and offer advice to ensure the proper planning and effective management of pertinent objectives.
2. Ensure thorough preparation of requirements for meetings with the General Commissioner, involving the concerned within in RTA and external consultants.
3. Evaluate progress reports of projects submitted by Masar entities, temporary teams, and shared committees.
4. Advise and support in building project management framework and dashboards.
5. Support in the comprehensive reporting of projects’ overall performance, including relevant segmented categories.
6. Provide strategic insights that guarantee congruence and efficient management, leading to the attainment of desired outcomes.
7. Propose initiatives and offer ideas aimed at improving the efficiency and effectiveness of functions within the Infrastructure, Urban Planning, and Wellbeing Pillar Affairs section.
8. Conduct strategic field visits to infrastructure, urban planning, and wellbeing projects, evaluating their alignment with performance indicators and government directions.
9. Establish a consistent and standardized flow of information from ALMASAR entities to the office of the general commissioner.
10. Incorporate leadership directives in relation to performance aspects of ALMASAR to guarantee their representation.
11. Provide guidance and suggestions concerning significant trends and subjects related to strategy execution and corporate performance.
12. Concentrate on areas requiring enhancement as identified in strategic performance reports, and verify their implementation.
13. Evaluate the progress reports of transformation roadmaps and offer guidance concerning the various work streams of the transformation efforts, along with their associated Key Performance Indicators (KPIs).
14. Supervise transformation initiatives within ALMASAR entities by directly engaging with the concerned within in RTA and external consultants.
15. Assess the progress reports of the Masar transformation office’s roadmap, providing recommendations to enhance the efficiency and effectiveness of the undertaken initiatives.
16. Facilitate the establishment of efficient communication channels between concerned teams and entities in relation to the transformation work streams, achieved by reviewing and refining the responsibility matrix.
17. Evaluate global and local best practices through benchmarking, presenting suggestions for enhancements.
18. Develop and oversee communication plans with relevant authorities pertaining to the Infrastructure, Urban Planning, and Wellbeing Pillar.
19. Track the progress of committees and teams operating within the section.
20. Monitor technical and administrative correspondence related to affairs concerning infrastructure and wellbeing pillars.
21. Provide support to ensure alignment with goals and priorities.
22. Supervise progress and generate regular performance reports regarding the execution of the strategic roadmap for infrastructure and wellbeing initiatives.
23. Perform other job-related tasks and responsibilities as assigned.
24. Ensure the implementation of recommendations from His Excellency the Commissioner-General, strategically managing collaborations with Al Masar entities to achieve optimal outcomes.
25. Aid the decision-making process by evaluating strategic performance reports of ALMASAR entities and presenting key performance insights to the general commissioner.
26. Develop and execute a governance framework for the implementation of strategies and the management of corporate performance across ALMASAR entities.
27. Counsel ALMASAR entities on the measurement and management of Key Performance Indicators (KPIs) based on established corporate performance practices and emerging trends pertinent to corporate performance management.
28. Evaluate the efficacy of corporate performance management practices within ALMASAR entities, ensuring alignment with Dubai’s relevant goals and objectives.

• Bachelor’s or Master’s degree in Engineering from a recognized university.

• Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
• Bachelor’s Degree: 11+ years of practical experience in the relevant field.
• Master’s: 9+ years minimum of practical experience in the relevant field.
• Resourceful team player who excels at building trusting relationships with customers and colleagues.
• Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
• Computer-literate performer with extensive software proficiency covering a wide variety of applications.
• Exceptional listener and communicator who effectively conveys information verbally and in writing.
• Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
• Innovative problem-solver who can generate workable solutions and resolve complaints.
• Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.

Civil Engineering

Roads and Transport Authority

Infrastructure & Urban Planning Affairs

Bachelor

All Nationalities (Priority for UAE National)

Unspecified

Full time

22/09/2024

21/12/2024

Job Title: Technical Support Engineer

We are seeking an experienced Technical Support Engineer to join our team. The successful candidate will be responsible for providing timely response to all incidents, requests, outages, and performance alerts. They will also be expected to work closely with internal and external technical teams to create and/or update knowledge base articles.

• Provide timely response to all incidents, requests, outages, and performance alerts.
• Work closely with internal and external technical teams to create and/or update knowledge base articles.
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.).

To be considered for this role, you must have a minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.

• Broad experience using a variety of monitoring and ticket management tools.
• Experience providing remote support using virtual desktop tools.
• A strong understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.

As a Technical Support Engineer at our company, you can expect a dynamic and challenging work environment with opportunities for growth and development.

Overall objectives

To ensure the continuous proactive and intelligent monitoring of IT infrastructure through the integration and operation of modern observability tools.

To develop and operationalise machine learning-based anomaly detection mechanisms for early detection of issues across compute network storage and application layers.

To support incident prevention and reduction of MTTR (Mean Time to Resolution) through predictive insights automated alerts and root cause correlation.

To enhance operational visibility reliability and resilience of critical infrastructure components by applying modern data-driven monitoring strategies.

Role specific responsibilities

Design implement and fine-tune infrastructure monitoring solutions across on-prem and cloud platforms.

Develop ML-driven anomaly detection pipelines using telemetry data (logs metrics traces).

Integrate observability data into a unified dashboard and alerting platform with meaningful visualisations and thresholds.

Continuously train and evaluate ML models to reduce false positives and increase signal accuracy.

Collaborate with incident management teams to define actionable alerts and automated remediation triggers

General functional responsibilities

Ensure compliance with enterprise standards regulatory controls and audit requirements related to monitoring and data collection.

Maintain documentation of monitoring architecture detection rules ML models and escalation paths.

Work closely with infrastructure application and security teams to improve data ingestion and correlation.

Contribute to the continuous improvement roadmap for observability maturity (e.g. from reactive to predictive monitoring).

Mentor junior team members on observability tools ML practices and operational excellence.

Provide out-of-hours support for major incidents when required as part of a rota.

Qualifications :

Core competencies required

Strong knowledge of infrastructure monitoring tools (e.g. Prometheus Grafana Dynatrace Datadog Splunk New Relic).

Deep understanding of telemetry data (metrics logs traces) and how they relate to system performance and health.

Experience with ML models for anomaly detection (supervised/unsupervised learning clustering time-series forecasting).

Understanding of AIOps frameworks and concepts.

Good grasp of core infrastructure (Linux/Windows servers VMs containers cloud instances).

Familiarity with networking databases storage systems and cloud-native environments (AWS Azure).

Analytical mindset with a bias for root cause analysis.

Effective communicator able to bridge engineering and operations teams.

Proactive problem-solver with ownership mentality.

Remote Work :

No

Employment Type :

Full-time