251 Infrastructure Support jobs in the United Arab Emirates

Job Summary:

• Deliver top-notch technical support to users, ensuring swift resolution of hardware, software, and network issues.
• Design, deploy, and maintain robust IT infrastructure, guaranteeing stability, security, and scalability.
• Monitor and support daily IT operations for business continuity.
• Configure and maintain complex systems and software environments (e.g., Microsoft, Linux).
• Address client inquiries effectively and ensure excellent communication for issue resolution.
• Document technical issues, solutions, and standard procedures for knowledge sharing.
• Collaborate with Tier 2 and Tier 3 support teams for escalations.
• Assist with onboarding of new employees and provide technical orientation and support.
• Participate in IT projects including upgrades, migrations, and implementation of new technologies.

• Technical Skills:
• Microsoft Azure, Exchange, O365 Administration
• Microsoft End-Point, RDP, SCCM
• Hyper-V, VMWare, Citrix
• Linux, MAC OS X
• Uni-Flow and network printing systems
• Ticketing systems and SLA tracking
• Soft Skills:
• Strong experience in troubleshooting, diagnostics, and problem-solving
• Familiarity with infrastructure deployment and monitoring
• Proficiency in both hardware and software support environments
• Clear and effective communication skills with the ability to translate technical terms to non-technical users
• Demonstrated leadership in handling escalated issues and mentoring junior team members
• Excellent interpersonal and customer service skills
• Time management and ability to prioritize
• Adaptability in a fast-paced, changing environment
• Team collaboration and leadership potential
• High attention to detail and technical documentation skills

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

As a technical support specialist, you will be responsible for providing top-notch technical support to users, ensuring swift resolution of hardware, software, and network issues. You will design, deploy, and maintain robust IT infrastructure, guaranteeing stability, security, and scalability. Additionally, you will monitor and support daily IT operations for business continuity.

Job Title: Infrastructure Support Specialist

We are seeking a skilled and experienced infrastructure support specialist to join our team. As an infrastructure support specialist, you will be responsible for providing technical assistance to clients across the globe.

Key Responsibilities:

• Ensure system availability, performance, and security through advanced support services.
• Use AI and analytics to anticipate and resolve issues before they impact business operations.
• Provide multivendor support to simplify IT maintenance with a single point of contact.
• Collaborate closely with product design engineers to offer deep technical expertise and tailored solutions.

Remote Technical Support Responsibilities:

• Receive, acknowledge, manage, and handle support cases created by customers.
• Communicate with customers to get the issue details and the required logs, documents, and information required.
• Review logs, documents, and information then create the corrective AP including parts.
• If required, escalate the case to L3 support team to get more help in creating the corrective AP.
• Guide customer to perform the corrective AP remotely.
• Collect the required logs, documents, and information required after performing the corrective AP to confirm that the issue is resolved.
• Perform PCC (Positive Call Closure).
• Follow and adhere to the customer care KPI (Key Performance Indicator).
• Attend onsite and perform all the prerequisites tasks prior to accessing the server.
• Perform the corrective AP shared by the RTS engineer.
• Installing and configuring a new Windows or Linux Server.
• Troubleshooting a server outage caused by a hardware failure.
• Testing a disaster recovery plan to ensure data can be restored after a system failure.
• Collaborating with network engineers to resolve a connectivity issue.
• Documenting the steps for setting up a new server environment.

Required Skills:

• Operating Systems: Strong knowledge of Windows Server and Linux distributions.
• Server Hardware: Familiarity with server hardware components, including CPUs, memory, storage, and networking devices.
• Networking: Understanding of networking concepts like DNS, DHCP, and VPNs.
• Virtualization: Experience with virtualization technologies like VMware or Hyper-V.
• Troubleshooting: Excellent problem-solving and troubleshooting skills.
• Communication: Strong written and verbal communication skills.
• Project Management: Ability to manage projects and work independently.
• Security: Understanding of security best practices and experience with security tools.

At our organization, we strive to provide a dynamic and challenging work environment that allows our employees to grow professionally and personally. We offer competitive salaries, comprehensive benefits, and opportunities for career advancement. If you are a motivated and experienced infrastructure support specialist looking for a new challenge, please apply today.

Seeking a highly skilled Technical Support Specialist to provide expert assistance to end-users.

This role involves delivering first and second-level support for end-device equipment, including laptops, desktops, printers, barcode scanners, network devices, CCTV, and more. The successful candidate will enforce Information Security Management System policies and procedures for Asset Management, License Management, and Service Level Management. Key responsibilities include managing inventory of spares and stocks for all end-user IT assets, implementing change control procedures, tracking asset performance and financials, and coordinating with IT Helpdesk & suppliers to resolve user hardware/software issues.

• Strong communication skills.
• Responsible for documenting and maintaining a Software register as per ISMS License Management procedure.
• Responsible for tagging and labeling all end-user IT assets and managing inventory of spares and stocks for all end-user IT assets in a secure environment.
• Coordinate annual physical inventory reconciliation exercise with external/internal auditors.
• Responsible for disposal of unusable/old assets by coordinating with Procurement and Finance Departments.
• Provide technical support to end-users for hardware & software, both remotely & onsite (within UAE).
• Install, configure, and maintain computer hardware, peripherals, and software.
• Diagnose and resolve network connectivity problems, including LAN & Wi-Fi issues.
• Manage user onboarding and offboarding processes, providing training on IT activities.
• Analyze call logs to identify common trends and underlying problems.
• Manage infrastructure and coordinate with vendors/suppliers for new requirements.
• Collaborate with network/security/infrastructure teams to deploy and configure new appliances such as firewalls, switches, CCTV, NVR, access control systems, and other security tools.
• Install approved patches on desktops, laptops, and servers to ensure system security and ISMS compliance.
• Respond to telephone calls, emails, and tickets for user support.

• Solid attention to detail and ability to create and document processes and procedures.
• Good verbal and written communication skills with internal IT colleagues, business leaders, and external audit community.
• Ability to work within a busy environment with a positive attitude and maintain a high degree of confidentiality.
• Excellent organizational and problem-solving skills.
• Strong understanding of desktop hardware, operating systems, and software.
• Good understanding of network systems, protocols, server hardware, and operating systems.

We are seeking a highly skilled professional to join our team as an IT/Operations Support Specialist. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team.

• Support and coordinate jobs with Technicians
• Respond promptly to clients' concerns
• Manage basic IT tasks
• Post Fitment Jobs

• Bachelor's Degree in Electrical/Electronic/Mechanical Engineering
• Technical independence with good initiative
• Strong analytical and problem-solving ability
• High level of attention to detail
• Proficient in English and Arabic

As a successful candidate, you will be responsible for supporting our operations team and ensuring seamless delivery of services. You will have strong analytical skills and be able to manage multiple tasks simultaneously.

We are seeking an experienced Cloud Infrastructure Operations Specialist to provide remote support, maintenance, and optimization for GPU-based server environments. The ideal candidate brings hands-on experience in cluster management, Ethernet networking, and working with Cloud Service Provider customers.

• Monitor, review, and manage server infrastructure
• Handle user requests and access management
• Analyze log files and produce regular reports

• Maintain and operate Base Command Manager for GPU clusters
• Perform daily operational tasks

• Support firmware/software updates and change implementations
• Document and implement IT procedures and policy changes
• Manage migrations and related reporting