18 Infrastructure Support jobs in the United Arab Emirates

• 3-5 years of experience in a Systems Administrator / Engineer role.
• Experience in Microsoft Active Directory.
• Experience in the Azure components & APIs.
• Working knowledge of Operating Systems (Windows and Linux).
• Knowledge of databases (SQL Server and MySQL)
• Knowledge of relevant web services, mail, backup, and application monitoring
• Good knowledge of networking fundamentals
• Good knowledge of server hardware
• Good knowledge of application developments using Agile, and DevOps good practices
• Knowledge of Azure federation services is preferred.
• One or some of these would accreditations be advantageous: Implementing Microsoft Azure Infrastructure Solutions, Architecting Microsoft Azure Solutions, MSCE, CCNA.

Name

Current Location

Current CTC

Attach Resume (only in doc, docx or pdf format less than 1MB)

Specialist - Technical Support Section

Date: Jan 11, 2025

Company: Abu Dhabi Accountability Authority

Job Objective

Provide technical support to all IT related end user software and hardware within Abu Dhabi Accountability Authority (ADAA) including but not limited to the help desk and system configuration, process alignment and implementation and practices to sustain system availability, efficiency, and performance of information systems.

Key Responsibilities/Duties

1. Strategy and Planning
2. Assist in the development, implementation, and update of the section related policy, procedures manual, delegation of authority, systems user manuals, and standard forms, and ensure alignment with ADAA’s overall policies and procedures.
3. Assist in the development, implementation, and update of the section’s strategic, budget and procurement, and operational plans, ensuring alignment with the department and sector’s strategy and objectives, and ADAA’s mission and vision.
4. Ensure to meet individual Key Performance Indicators (KPIs) to improve efficiency and effectiveness.
5. Operations
6. Provide technical support for technical challenges associated with software, applications and systems and provide recommendations and solutions to resolve the issues.
7. Carry out preventive maintenance of end users technical devices and equipment regularly and upon request to ensure its operability to support IT requirements.
8. Monitor and replace technical assets as and when required in accordance with ADAA’s applicable policies.
9. Install operating systems, software and applications on devices and equipment and update them to ensure their sustainability.
10. Analyze requests/reports received at the technical support platform, monitor the common requests/reports, prepare documentation, and recommend solutions to resolve the issues.
11. Update and amend the module functionality to ensure that the ADAA applications systems are able to meet user information requirements on an ongoing basis and that modules continue to reflect business processes.
12. Carry out testing of the technical configurations with a range of functionality, which meets users’ information requirements.
13. Conduct pilot testing of the technical module configurations end user systems and devices to ensure that they provide the degree of functionality and reliability required by functional users.
14. Maintain personal knowledge of technical developments configurations and setups from various systems to ensure that ADAA maintains capability to maintain systems and capitalize upon the opportunities presented by increased systems capability.
15. Provide effective first line interface with users seeking IT support through receiving calls, emails and service desk tickets, record and track requests, incidents and complaints and ensure to keep callers end users updated on request status and progress.
16. Identify internal end-user and external stakeholders’ requirements on technical support and information respectively and ensure to study their expectations and follow the designed framework for meeting these requirements.
17. Conduct analysis of incident records and classify incidents, match against known errors and problems and assess related configuration details to provide ongoing support.
18. Maintain logs for rapid and effective response/resolution for major or high and advise users of actions to be taken.
19. Assist users on systems, products and services which are available to end users and provide information on updates, known errors, changes in availability, new facilities etc. to assist users in making more effective use of desk-top systems, products, and services e.g., self-help portals.
20. Assist in coordinating external technical support where problems cannot be resolved in house, based on instructions from IT Director.
21. Prepare instruction manuals and guides for easy reference by personnel and to ensure clarity on every step of the IT Help Desk process.
22. Monitor documentation of the supported systems and software in an appropriate form and provide feedback on outdated documentation.
23. Track and monitor IT Asset (hardware & software) to maintain inventory.
24. Talent Management and Development
25. Ensure completion of required trainings and certification programs in order to keep current with job requirements and ensure continuous performance improvements.
26. Obtain timely performance review assessments for midyear and annual performance review and ensure to meet the set KPIs.
27. Keep current with updated information relevant to the role to ensure standard performance level is achieved.
28. Contribute to knowledge dissemination/sharing to build internal capabilities of the team and maximize their effective performance.
29. Contribute to the development of UAE National employees in line with the objectives of the Authority and its Emiratization strategy.
30. Corporate
31. Ensure adherence and compliance with all ADAA corporate policies, procedures and guidelines (HR, IT, Procurement, Finance, Health and Safety, etc.).
32. Prepare section’s related correspondence such as e-mails, memos, and letters to ensure professionalism, completeness and accuracy of information.
33. Retain, document, preserve, and archive section’s related physical and electronic records in accordance with relevant policies and procedures.
34. Respond to any section related queries and provide required support to relevant ADAA’s organizational units and employees as and when required.
35. Utilize relevant technologies used within ADAA in order to optimize work efficiency.
36. Demonstrate compliance with ADAA’s values, Code of Business Conduct and ethics at all times to support the establishment of a value driven culture within the Authority.
37. Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
38. Contribute to the preparation and submission of timely and accurate statements and reports to meet department requirements, and quality standards.
39. Co-operate in the implementation of the relevant health and safety legislation, policies and procedures, in the performance of duties.
40. General
41. The level of performance should reflect the academic qualification, type of courses in the field of specialization, employee job level, and the level of productivity.
42. The academic and professional certificates required and approved by ADAA should be acquired within the period specified and based on the employee’s Individual Development Plan.
43. Perform the task and responsibilities independently unless an approval or directive was obtained to delegate the task to other employees in case of incapability to perform the tasks and responsibilities.
44. Ensure teamwork, collaboration, and dedication in performing duties.

Requirements

• Bachelor’s degree in relevant field
• 3 - 5 Years of relevant experience in Technical Support or equivalent work experience.

• Good understanding and experience of monitoring tools ( SolarWinds, Manage Engine ) and ITSM tool
• Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
• Understanding and report preparation based on the customer requirement.
• Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
• Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
• Monitoring Windows server backup and inform in case of any failures.
• OS and Patch Management knowledge & understanding
• Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
• Document all actions in accordance with standard company policies and procedures
• Notify customer and third-party service providers of issues, outages and remediation status
• Work with internal and external technical and service teams to create and/or update knowledge base articles
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
• Support multiple technical teams in 24 x 7 NOC operational environments with high up-time requirements. Comfortable working day/night shifts

Mandatory:

• Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
• Knowledge of monitoring VMWare clusters in high-availability environments
• Broad experience using a variety of monitoring and ticket management tools
• A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.
• Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
• Knowledge of Microsoft server OS and Network Devices
• Excellent written, verbal and interpersonal skills

Job Type: Contract

Job Role: Technical Support

Job Location: Dubai

Job Posted on: Jan 29, 2021

1. Support communication issues with BMS & DLS devices, including DDC panels; onsite support for PC, Phone, and iPad.
2. Setup and support for meeting rooms, including info points, click share, and TV setups.
3. Install and troubleshoot all Valet locations.
4. Monitor iPad connectivity and coordinate with the app team to resolve issues.
5. Monitor PCS System; coordinate with relevant teams (NOC, Security, Vendor) for issues and generate reports.
6. Monitor biometric devices via biometric application; communicate with vendors for rectification; register new employee fingerprints for door access; generate attendance reports.
7. Create user accounts for biometric application access with appropriate privileges; coordinate with NOC, SOC, and System teams for issues.
8. Monitor parking system for Grand, Fashion & Cinema Parking; communicate with vendors for hardware issues; generate parking reports; troubleshoot sensor communication issues.
9. Monitor UPS System; coordinate with relevant teams for issues.
10. Monitor Taxi Count System; coordinate with relevant teams for issues.
11. Monitor Access Control System (Columns/Barriers); coordinate with relevant teams for issues.
12. Troubleshoot VIP Lounge systems; coordinate with vendors for rectification after L-1 support.
13. Monitor devices like AP, BMS, DLS, PCS, Biometric, Beacons, switches, UPS, VIP Parking, Meter Checker using Nagios, V-Care, E-directory, Feedback system; handle alerts and coordinate for rectification.
14. Coordinate with cabling teams and NOC for IDF & MDF locations; perform periodic health checks.

Interested candidates should apply by providing:

• Name
• Current Location
• Current CTC
• Resume (in doc, docx, or pdf format, less than 1MB)

Our client, one of the world’s leading sports resorts, is looking for an Application Technical Support (ERP) to join their team based in Abu Dhabi, UAE.

You will report directly to the IT Manager, Application Technical Support , is responsible for customizing and supporting companies’ business applications and web applications for the whole entities.

Duties & Responsibilities

To view other vacancies we have, please check our website ( follow us on our social media accounts - LinkedIn   /   Facebook   /  Twitter /  Instagram

Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at or drop us a message on our website - 

Work Location: Dubai

* Profile Submission Date is 30 June 2025 *

2. JOB SUMMARY
First and second level support for end device equipment (laptops, desktops, printers, barcode scanners, network, CCTV, etc.),
to enforce Information Security Management System policies & procedures for Asset Management, License Management, and Service Level Management. Manage inventory of spares and stocks for all end user IT assets of DP WL and implement change control procedures for all IT assets. Track asset performance and financials.
Interact internally/externally with all end users and customers daily to achieve department/work unit goals and initiatives.
Coordinate with IT Helpdesk & suppliers to resolve user hardware/software issues on desktops/laptops.
Work with Procurement & suppliers for the purchase of IT assets including hardware & software.

3. KEY RESPONSIBILITIES
Strong communication skills.
Responsible for documenting and maintaining a Software register as per ISMS License Management procedure.
Responsible for tagging and labeling all end user IT assets and managing inventory of spares and stocks for all end user IT assets in a secure environment.
Coordinate annual physical inventory reconciliation exercise with external/internal auditors.
Responsible for disposal of unusable/old assets by coordinating with Procurement and Finance Departments.
Provide technical support to end-users for hardware & software, both remotely & onsite (within UAE).
Install, configure, and maintain computer hardware, peripherals, and software.
Diagnose and resolve network connectivity problems, including LAN & Wi-Fi issues.
Manage user onboarding and offboarding processes, providing training on IT activities.
Analyze call logs to identify common trends and underlying problems.
Manage infrastructure and coordinate with vendors/suppliers for new requirements.
Collaborate with network/security/infrastructure teams to deploy and configure new appliances such as firewalls, switches, CCTV, NVR, access control systems, and other security tools.
Install approved patches on desktops, laptops, and servers to ensure system security and ISMS compliance.
Respond to telephone calls, emails, and tickets for user support.

4. TECHNICAL COMPETENCIES
Solid attention to detail and ability to create and document processes and procedures.
Good verbal and written communication skills with internal IT colleagues, business leaders, and external audit community.
Ability to work within a busy environment with a positive attitude and maintain a high degree of confidentiality.
Excellent organizational and problem-solving skills.
Strong understanding of desktop hardware, operating systems, and software.
Good understanding of network systems, protocols, server hardware, and operating systems.

Experience: Minimum of 8 years’ experience in the IT Infrastructure Backup Management, with at least 3 years’ experience in managing large IT Projects.

Job Purpose: The ideal candidate will be responsible for managing and maintaining backup infrastructure, ensuring the integrity and availability of data, and supporting enterprise-level storage and virtualization solutions. This role requires expertise in backup process management, storage design, virtualization technologies, and enterprise systems administration.

Certification: Commvault Certified Professional (CCP), VMware Certified Technical Associate (VCTA), Information Storage and Management – Associate (DCA-ISM), ITIL Foundation.

Responsibilities:

• Manage and maintain backup systems using Commvault and Networker.
• Implement, monitor, and optimize backup processes to ensure data integrity and recovery readiness.
• Conduct regular backups, restore testing, and disaster recovery planning.
• Design, implement, and manage storage solutions using EMC storage systems.
• Perform capacity planning, performance tuning, and system upgrades for storage environments.
• Proficient in working Experience storage (SAN/NAS) and SAN switches, LUN Provision, and reporting (DELL EMC Unity, Dell EMC Data Domain, HPE-3PAR,)
• Experience in Virtualization technologies mainly into VMware and HCI platforms like Dell VxRail, VCF, SRM, vRealize Suite, Workspace ONE/Air watch MDM including hands-on implementation.
• Manage and maintain VMware Horizon, Active Directory and Exchange environments.
• Oversee and troubleshoot issues with VMware AirWatch and ManageEngine components like ADManager, ADSelf Service etc.
• Document backup and storage processes, system configurations, and recovery procedures.
• Ensure adherence to organizational policies, security standards, and compliance requirements.
• Work closely with IT, network, and application teams to ensure seamless integration of backup and storage solutions.
• Provide technical support and training to team members and end-users as needed.
• Experience in Planning, conducting, and supporting ESXi version upgrades and migrations from legacy system to latest version.
• In-depth capability and understanding of Datacenter and Virtualization technologies and their application.
• Experience in analyzing Client infrastructure to ensure that the infrastructure is ready for the Datacenter and Virtualization.

Mandatory:

• Experience in backup technologies Commvault, EMC Networker, Veeam, etc.
• Experience storage (SAN/NAS) and SAN switches, LUN Provision (DELL EMC Unity, Dell EMC Data Domain, HPE-3PAR)
• Experience in VDI platform like VMware Horizon
• Experience in Active Directory & Microsoft Exchange

Technical Support Executive (Robotics & AI Solutions)

Dubai, United Arab Emirates | Posted on 10/08/2025

Job Type: Full time | Work Days: 6 Days | Work Experience: Intern or Entry Level (Below 2 Yrs Of Experience) | Nationality: No Preference | Age Group: 18 To 45 | Job Role Type: INFORMATION TECHNOLOGY

• Robot Support: Setup Robots, train them for best performance. Excellent knowledge of working with Excel is required.
• Online Support: Support client with robots, ensuring optimal performance, providing on-line bug fixing and advisory. Assist the Robot Manager in conducting repairs and promptly report any technical issues on-site to enable quick resolution and ensure smooth functioning.
• Customer Support: Respond promptly to customer inquiries via phone, chat, email, or walk-ins. Provide accurate information, deliver product demonstrations when required, and ensure timely handling of sales inquiries by coordinating with the relevant team.
• Performance Testing: Conduct robot testing and hardware diagnostics to ensure optimal functionality. Document test procedures and results, identify faults, and assist in troubleshooting. Provide basic setup support and report complex issues to the Innovation Manager for further resolution.
• Web Page Development and Update: Update the e-commerce platform/website with robot information with