90 Infrastructure Support jobs in the United Arab Emirates

Job Summary:

• Deliver top-notch technical support to users, ensuring swift resolution of hardware, software, and network issues.
• Design, deploy, and maintain robust IT infrastructure, guaranteeing stability, security, and scalability.
• Monitor and support daily IT operations for business continuity.
• Configure and maintain complex systems and software environments (e.g., Microsoft, Linux).
• Address client inquiries effectively and ensure excellent communication for issue resolution.
• Document technical issues, solutions, and standard procedures for knowledge sharing.
• Collaborate with Tier 2 and Tier 3 support teams for escalations.
• Assist with onboarding of new employees and provide technical orientation and support.
• Participate in IT projects including upgrades, migrations, and implementation of new technologies.

• Technical Skills:
• Microsoft Azure, Exchange, O365 Administration
• Microsoft End-Point, RDP, SCCM
• Hyper-V, VMWare, Citrix
• Linux, MAC OS X
• Uni-Flow and network printing systems
• Ticketing systems and SLA tracking
• Soft Skills:
• Strong experience in troubleshooting, diagnostics, and problem-solving
• Familiarity with infrastructure deployment and monitoring
• Proficiency in both hardware and software support environments
• Clear and effective communication skills with the ability to translate technical terms to non-technical users
• Demonstrated leadership in handling escalated issues and mentoring junior team members
• Excellent interpersonal and customer service skills
• Time management and ability to prioritize
• Adaptability in a fast-paced, changing environment
• Team collaboration and leadership potential
• High attention to detail and technical documentation skills

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

As a technical support specialist, you will be responsible for providing top-notch technical support to users, ensuring swift resolution of hardware, software, and network issues. You will design, deploy, and maintain robust IT infrastructure, guaranteeing stability, security, and scalability. Additionally, you will monitor and support daily IT operations for business continuity.

Please find the job description below:

VIVA is the first food discounter supermarket chain in the UAE and Oman, offering high-quality products at affordable prices. Established in 2018, VIVA has become a trusted household name. Our mission is to create a convenient and enjoyable shopping experience, offering everything from fresh produce and groceries to household essentials and specialty items. We currently operate 87 stores across the UAE and 4 in Oman, designed to provide a seamless shopping experience. Our stores are strategically located for easy access. Our vision & mission is to be the food value destination by delivering our FRESHER, CHEAPER, BETTER promise every day and earning customer lifetime loyalty.

1. IT Infrastructure Management
   • Develop and execute the IT infrastructure roadmap to ensure scalability, security, and support for current and future needs.
   • Maintain and manage the company's IT infrastructure, including hardware, servers, networks, and cloud environments efficiently and cost-effectively.
   • Set up IT systems in new territories and for expansion in existing ones; oversee design, implementation, upgrades, and maintenance of infrastructure solutions.
   • Monitor system performance and implement improvements for optimal operation.
   • Drive cost-saving initiatives through automation, consolidation, and cloud optimization.
   • Oversee procurement of IT equipment efficiently.
   • Maintain IT asset inventory and documentation.
2. Security & Compliance
   • Implement and maintain cybersecurity measures to protect assets.
   • Ensure compliance with organizational standards and regulations.
   • Collaborate with security teams to mitigate risks and respond to incidents.
3. Network & Cloud Management
   • Monitor and maintain network performance.
   • Manage user access controls and authentication.
   • Implement security measures for infrastructure and data protection.
4. IT Support
   • Develop IT support policies and procedures to ensure customer satisfaction.
   • Manage the service desk for incident and request resolution.
   • Oversee hardware and software setup, configuration, and troubleshooting.
5. Vendor Management
   • Manage relationships with vendors and contractors.
   • Negotiate contracts and ensure vendor performance standards.
   • Oversee procurement of IT equipment and services.
6. Risk Management and Compliance
   • Identify risks and establish mitigation measures.
   • Ensure compliance with regulations and policies.
   • Implement disaster recovery and business continuity plans.

• 15+ years of comprehensive IT experience, with at least 10 years in infrastructure and support roles.
• Experience in the retail industry is mandatory; discount grocery retail experience is a plus.
• Proven leadership in multi-country operations and sourcing.
• Background in startups and enterprise transformation projects.

• Bachelor’s or Master’s degree in IT, Computer Science, or Engineering.

Landmark Group:

One of the largest retail and hospitality organizations in the Middle East, North Africa, and India, overseeing digital, enterprise, e-commerce, and various operational functions, committed to delivering a seamless digital experience.

Website:

As a key member of our technology team, you will play a pivotal role in supporting the operation of our IT systems.

The ideal candidate will possess a strong foundation in IT support and a keen eye for detail. They should be passionate about contributing to innovation within a dynamic financial services company.

• Provide technical support to internal users, resolving hardware, software, and network issues.
• Install, configure, and maintain various types of IT equipment.
• Troubleshoot and diagnose technical problems, implementing effective solutions.
• Manage user accounts, permissions, and access controls within IT systems.
• Assist with software updates, installations, and configuration.
• Monitor system performance and identify potential issues for proactive resolution.
• Document technical procedures and solutions for future reference.
• Participate in the implementation and maintenance of new IT systems and technologies.

Key Requirements:

• Minimum of 2-3 years of experience as an IT Specialist or similar role.
• Bachelor's degree in Information Technology, Computer Science, or a related field (a plus).
• Strong understanding of IT hardware, software, and networking concepts.
• Proficiency in troubleshooting and diagnostics tools.
• Excellent communication, collaboration, and interpersonal skills.
• Ability to work independently and as part of a team.
• Excellent problem-solving and analytical skills.
• Strong organizational skills and time management abilities.

Benefits Include:

• Full-time employment
• Associate level job function
• Opportunities for career growth and development

The role of an IT Support Officer is to provide expert technical support and maintenance services for our organization's IT infrastructure.

The successful candidate will be responsible for installing, configuring, and troubleshooting various hardware and software systems. They will also be expected to maintain accurate records of their work and provide excellent customer service to end-users.

• To achieve this, the IT Support Officer will need to stay up-to-date with the latest technological advancements and industry trends.
• They will also need to possess strong analytical and problem-solving skills to identify and resolve complex technical issues.

• A minimum of 6 years' experience in a similar role and industry, or a Bachelor's degree in Computer Science or equivalent.
• Diploma in a related field or equivalent.

• Certification in IT Systems administration or CCNA/CCNP MCITP Server.

We are looking for a highly skilled and motivated individual who can take on this challenging role and make a significant contribution to our team.

Join our team as a Technical Support specialist at Splash Software LLC. In this role, you will assist clients with technical issues, troubleshoot problems, and ensure seamless support experiences. We seek candidates with strong technical knowledge, excellent communication skills, and a dedication to customer satisfaction.

Key Responsibilities:

• Provide technical support to B2B/B2C clients, ensuring high-quality service delivery.
• Guide clients through service integration, offering assistance and troubleshooting.
• Monitor service status post-integration and handle client inquiries.
• Manage support tickets efficiently using our ticketing system.
• Use Microsoft Office tools to document and report issues.
• Work rotating shifts, including nights and weekends, to provide 24/7 support.

Qualifications:

• Experience supporting B2B/B2C clients in a software environment.
• Proficiency with ticketing systems and software support.
• Strong understanding of business software support.
• Proficiency in Microsoft Office.
• Excellent problem-solving and communication skills.
• Ability to work in a team and adapt to rotating shifts.

Required Skills & Qualifications:

• Fluent in English (written and spoken).
• Intermediate knowledge of HTTP API/Socket connections.
• Background as a developer or in a related technical role.
• Ability to diagnose and troubleshoot technical issues.
• Strong interpersonal skills to explain technical topics clearly.

Additional Details:

• Location: Dubai, Business Bay, Binary Tower
• Flexible working hours for 24/7 operations

This position is full-time within the Information Technology sector, supporting IT services and consulting industries. Candidates must be willing to work in shifts, including nights and weekends.

BlackStone eIT is seeking a detail-oriented and dedicated Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical assistance and support to our clients, ensuring their issues are resolved efficiently and effectively. You will play a vital role in maintaining high levels of customer satisfaction and contributing to our reputation for outstanding service.

Responsibilities

• Respond to customer inquiries and technical issues via phone, email, and chat
• Troubleshoot and resolve software and hardware problems for clients
• Document all customer interactions, issues, and resolutions in our support ticketing system
• Provide guidance and assistance with software installations, updates, and configurations
• Collaborate with upper-level support engineers and product teams to resolve complex issues
• Stay current with product knowledge and updates to effectively assist customers
• Identify recurring issues and provide feedback for product improvement
• Participate in team meetings to share knowledge and best practices
  
  

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred
• 2+ years of experience in technical support or a similar role
• Strong understanding of software applications, operating systems, and hardware devices
• Excellent verbal and written communication skills
• Strong problem-solving and analytical abilities
• Familiarity with ticketing systems and customer support tools
• Ability to work independently and collaboratively in a team environment
• Customer-focused mindset with a passion for helping others
• Ability to manage multiple tasks and prioritize effectively
  
  

• Paid Time Off
• UAE Benefits
• Performance Bonus
• Training & Development

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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BlackStone eIT is seeking a detail-oriented and dedicated Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical assistance and support to our clients, ensuring their issues are resolved efficiently and effectively. You will play a vital role in maintaining high levels of customer satisfaction and contributing to our reputation for outstanding service.

Responsibilities

• Respond to customer inquiries and technical issues via phone, email, and chat.
• Troubleshoot and resolve software and hardware problems for clients.
• Document all customer interactions, issues, and resolutions in our support ticketing system.
• Provide guidance and assistance with software installations, updates, and configurations.
• Collaborate with upper-level support engineers and product teams to resolve complex issues.
• Stay current with product knowledge and updates to effectively assist customers.
• Identify recurring issues and provide feedback for product improvement.
• Participate in team meetings to share knowledge and best practices.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• 2+ years of experience in technical support or a similar role.
• Strong understanding of software applications, operating systems, and hardware devices.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Familiarity with ticketing systems and customer support tools.
• Ability to work independently and collaboratively in a team environment.
• Customer-focused mindset with a passion for helping others.
• Ability to manage multiple tasks and prioritize effectively.

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

The incumbent is responsible for all Zahrawi’s PC desktop, laptop configuration and application support including Windows Operating Systems, software and other applications.

Provide technical support and assistance to all employees including maintenance and upgrading of resources.

ACCOUNTABILITIES:

• Adhere to all Zahrawi Policies & Procedures as applicable.

IT Infrastructure:

• Maintain the LAN infrastructure for Zahrawi Offices and warehouse within Gulf.
• Check the LAN, WAN connectivity of the servers on a regular basis.
• Perform routine network startup and shutdown procedures and maintain control records.
• Handle the telephone system of office and warehouse, as well as the remote office telephone system within Gulf.
• Maintain CCTV infrastructure and ensure recording and backup.

Help Desk Support:

• Support Zahrawi employees with requests submitted through Helpdesk Management.
• Provide internal and external support of all IT Equipment for each employee of Zahrawi.
• Handle access card account creation and issuance of access cards as per request for HR.
• Install and Configure Windows Operating System, Office Applications, PC Installations, Mail Configuration for Outlook.
• Coordinate and communicate with affected parties in case of any hardware or software failures reported to the Helpdesk Management.

Backup & Security:

• Daily check for viruses and update the antivirus database.
• Monitor and remove any virus, spyware, and other non-authorized software.
• Apply appropriate security policies.
• Perform regular security monitoring to identify any possible intrusions.
• Perform regular file archival and purge as necessary.
• Maintain proper permission for shared resources in Cloud and Local Servers.
• Perform daily backup operations, ensure all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

Troubleshooting:

• Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk.
• Troubleshoot and resolve all problems encountered with hardware and software.
• Escalate requests to the appropriate party, as needed.
• Replace or repair defective parts and equipment.
• Coordinate and follow-up with service centers for repairs of laptops and printers.
• Visit remote offices and warehouse within Gulf regions for problem solving and regularly visit for check-up and maintenance.
• Receive calls on daily basis to attend for troubleshooting because of system hang-up and attend for rectifying and solving the problems.
• Repair and recover hardware or software failures while coordinating and communicating with impacted constituencies.

Maintenance & Upgrading:

• Maintenance of inventory items for IT assets and equipment’s in use.
• Analyze equipment performance records in order to determine the need for repair or replacement.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Upgrade existing internet connections as and when needed.
• Ensure all IT operations meet the Industry standards and suggest IT solutions to business problems.

IT Procurement:

• Handle IT purchases and IT petty cash.

• Education: Bachelor’s Degree in Information Technology, Computer Science or related field.
• Candidate should be willing to move to Company Visa.
• Candidate should be based in the UAE.
• Experience: 2+ years of experience.
• Job Specific Skills:
  • Excellent MS Office Skills (Excel Formulas, Pivot).
  • Hardware & Software user support.

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