187 Infrastructure Support jobs in the United Arab Emirates

As an Infrastructure Support Engineer , you will play a key role in our team, delivering specialized technical assistance to our company employees, including quantitative researchers, developers, etc. Your responsibilities will include advanced troubleshooting, conducting root cause analysis, and implementing effective solutions to maintain system performance and reliability.

WHAT YOU'LL BE DOING:

• Handle and respond to employee requests via corporate communication platforms
• Troubleshoot and resolve technical problems involving infrastructure services
• Work closely with cross-functional teams to design and implement system upgrades and solutions
• Conduct proactive analysis of infrastructure-related issues and propose improvement recommendations
• Create and maintain documentation of technical procedures and user manuals for reference
• Perform on-site maintenance of servers, Wi-Fi, and corporate equipment as needed

WHAT WE LOOK FOR IN YOU:

• A Bachelor's degree in Computer Science, Information Technology, or a similar discipline
• At least 2 years of experience in IT support roles
• Strong problem-solving abilities with the capacity to manage multiple issues simultaneously
• Proficiency in Linux operating systems and general infrastructure services
• Excellent communication skills, with fluency in English
• A strong desire for continuous learning and professional growth
• Familiarity with scripting languages like Python or Bash is an advantage

WHY SHOULD YOU JOIN OUR TEAM?

• Exciting challenges with ample opportunities for personal and professional growth
• A welcoming international team of highly qualified professionals
• Cutting-edge hardware and technology
• Phenomenally great Dubai office
• 40 paid days off

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

This role is based in our Dubai headquarters and requires in-office presence. Are you currently located in Dubai or planning to relocate soon? *

I live in Dubai

I live in the UAE but outside Dubai

I currently live outside the UAE but plan to relocate

I do not plan to relocate to Dubai

Do you have any ITIL or similar certifications? *

As anInfrastructure Support Engineer, you will play a key role in our team, delivering specialized technical assistance to our company employees, including quantitative researchers, developers, etc. Your responsibilities will include advanced troubleshooting, conducting root cause analysis, and implementing effective solutions to maintain system performance and reliability.

WHAT YOU'LL BE DOING:

• Handle and respond to employee requests via corporate communication platforms
• Troubleshoot and resolve technical problems involving infrastructure services
• Work closely with cross-functional teams to design and implement system upgrades and solutions
• Conduct proactive analysis of infrastructure-related issues and propose improvement recommendations
• Create and maintain documentation of technical procedures and user manuals for reference
• Perform on-site maintenance of servers, Wi-Fi, and corporate equipment as needed

WHAT WE LOOK FOR IN YOU:

• A Bachelor's degree in Computer Science, Information Technology, or a similar discipline
• At least 2 years of experience in IT support roles
• Strong problem-solving abilities with the capacity to manage multiple issues simultaneously
• Proficiency in Linux operating systems and general infrastructure services
• Excellent communication skills, with fluency in English
• A strong desire for continuous learning and professional growth
• Familiarity with scripting languages like Python or Bash is an advantage

WHY SHOULD YOU JOIN OUR TEAM?

• Exciting challenges with ample opportunities for personal and professional growth
• A welcoming international team of highly qualified professionals
• Cutting-edge hardware and technology
• Phenomenally great Dubai office
• 40 paid days off

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

This role is based in our Dubai headquarters and requires in-office presence. Are you currently located in Dubai or planning to relocate soon? *

I live in Dubai

I live in the UAE but outside Dubai

I currently live outside the UAE but plan to relocate

I do not plan to relocate to Dubai

Do you have any ITIL or similar certifications? *

Please find the job description below:

VIVA is the first food discounter supermarket chain in the UAE and Oman, offering high-quality products at affordable prices. Established in 2018, VIVA has become a trusted household name. Our mission is to create a convenient and enjoyable shopping experience, offering everything from fresh produce and groceries to household essentials and specialty items. We currently operate 87 stores across the UAE and 4 in Oman, designed to provide a seamless shopping experience. Our stores are strategically located for easy access. Our vision & mission is to be the food value destination by delivering our FRESHER, CHEAPER, BETTER promise every day and earning customer lifetime loyalty.

1. IT Infrastructure Management
   • Develop and execute the IT infrastructure roadmap to ensure scalability, security, and support for current and future needs.
   • Maintain and manage the company's IT infrastructure, including hardware, servers, networks, and cloud environments efficiently and cost-effectively.
   • Set up IT systems in new territories and for expansion in existing ones; oversee design, implementation, upgrades, and maintenance of infrastructure solutions.
   • Monitor system performance and implement improvements for optimal operation.
   • Drive cost-saving initiatives through automation, consolidation, and cloud optimization.
   • Oversee procurement of IT equipment efficiently.
   • Maintain IT asset inventory and documentation.
2. Security & Compliance
   • Implement and maintain cybersecurity measures to protect assets.
   • Ensure compliance with organizational standards and regulations.
   • Collaborate with security teams to mitigate risks and respond to incidents.
3. Network & Cloud Management
   • Monitor and maintain network performance.
   • Manage user access controls and authentication.
   • Implement security measures for infrastructure and data protection.
4. IT Support
   • Develop IT support policies and procedures to ensure customer satisfaction.
   • Manage the service desk for incident and request resolution.
   • Oversee hardware and software setup, configuration, and troubleshooting.
5. Vendor Management
   • Manage relationships with vendors and contractors.
   • Negotiate contracts and ensure vendor performance standards.
   • Oversee procurement of IT equipment and services.
6. Risk Management and Compliance
   • Identify risks and establish mitigation measures.
   • Ensure compliance with regulations and policies.
   • Implement disaster recovery and business continuity plans.

• 15+ years of comprehensive IT experience, with at least 10 years in infrastructure and support roles.
• Experience in the retail industry is mandatory; discount grocery retail experience is a plus.
• Proven leadership in multi-country operations and sourcing.
• Background in startups and enterprise transformation projects.

• Bachelor’s or Master’s degree in IT, Computer Science, or Engineering.

Landmark Group:

One of the largest retail and hospitality organizations in the Middle East, North Africa, and India, overseeing digital, enterprise, e-commerce, and various operational functions, committed to delivering a seamless digital experience.

Website:

• Monitoring & Incident Detection:
• Monitor servers, storage, and other IT infrastructure using tools such as SolarWinds, Dynatrace, and Nexthink.
• Detect and respond to hardware and software alerts promptly.
• Escalate issues to L2/L3 teams following standard procedures.
• Basic Troubleshooting & Incident Management:
• Perform basic troubleshooting for hardware and system issues, using logs and system diagnostics.
• Record incidents in ServiceNow, categorize, and escalate as needed.
• Communicate incident status and resolution steps clearly to stakeholders.
• Infrastructure Maintenance & Support:
• Assist with routine maintenance tasks like updates, backups, and health checks.
• Support hardware and software installations and upgrades under L2 guidance.
• Use Nexthink for deeper endpoint insights and health checks.
• Documentation & Reporting:
• Maintain accurate documentation for infrastructure setups and troubleshooting processes.
• Generate regular reports on infrastructure health and incident metrics.
• Collaboration & Communication:
• Coordinate with L2/L3 teams to resolve issues efficiently.
• Participate in team discussions to support continuous improvement.
  

• Experience: 1-3 years of experience in infrastructure support roles.
• Technical Skills: Basic knowledge of servers, virtualization, and networking.
• Tools: Familiarity with monitoring and support tools like SolarWinds, Dynatrace, Nexthink, and incident management tools like ServiceNow.
• Problem-Solving: Effective troubleshooting skills for infrastructure issues.
• Communication: Clear communication for technical and non-technical discussions.
  

• Certifications like CompTIA Server+ or basic infrastructure certifications.
• Experience with virtual environments and cloud-based infrastructure.

Join to apply for the Infrastructure Support Specialist (Microservices) role at Dicetek LLC.

We are seeking an experienced Infrastructure Support Specialist with a focus on Microservices to join our team. The ideal candidate will have extensive experience working with Tibco products, microservices, and container platforms in large organizations, particularly within the banking and fintech domains.

• Support and troubleshoot infrastructure related to microservices, REST APIs, and container platforms such as Red Hat OpenShift, Docker, Kubernetes, ECS, or EKS.
• Configure, maintain, and optimize infrastructure performance.
• Monitor systems using tools like CloudWatch, Prometheus, ELK Stack, or Splunk.
• Implement security best practices including IAM, KMS, SSL/TLS, and encryption.
• Support API gateways such as 3-Scale, APIGEE, WSO2, etc.
• Develop and support REST APIs using Java/Spring Boot and Node.js.
• Manage deployment automation and CI/CD pipelines with Jenkins, Artifactory, Nexus.
• Participate in incident, problem, and change management processes following ITIL standards.
• Support Linux administration and Unix command line operations.
• Maintain knowledge of Private Cloud Infrastructure.

• 7+ years of experience in a relevant technical role within large organizations, especially in banking or fintech sectors.
• Deep technical knowledge in Integration Platform Operations or Enterprise Service Bus.
• Proficiency in infrastructure troubleshooting, performance tuning, and security practices.
• Experience with supporting container platforms like Red Hat OpenShift, Docker, Kubernetes, ECS, or EKS; certifications are a plus.
• Linux administration skills; certifications preferred.
• Experience with monitoring tools and API management.
• Development experience with Java/Spring Boot and Node.js.
• Familiarity with incident management systems and automation tools.
• Knowledge of ITSM and ITIL processes.

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Note: This job posting is current and active. Apply now to join Dicetek LLC.

Location: Dubai

About VIVA: VIVA is the first food discounter supermarket chain in the UAE and Oman, established in 2018. We offer high-quality products at affordable prices across 87 stores in the UAE and 4 in Oman, providing a seamless shopping experience. Our mission is to create a convenient and enjoyable shopping environment, delivering the promise of FRESHER, CHEAPER, BETTER every day to earn customer loyalty.

• Manage IT infrastructure, developing and executing a scalable, secure roadmap supporting current and future needs.
• Maintain and oversee hardware, servers, networks, and cloud environments efficiently and cost-effectively.
• Implement IT systems and infrastructure in new and existing territories, ensuring timely setup.
• Design, upgrade, and maintain on-premise, cloud, and hybrid infrastructure solutions.
• Monitor system performance, implementing improvements for optimal operation.
• Drive cost-saving initiatives through automation, consolidation, and cloud optimization.
• Manage procurement and maintain IT asset inventory and documentation.
• Implement cybersecurity measures, ensuring compliance with standards and regulations.
• Work with security teams to mitigate risks and respond to incidents.
• Monitor and maintain network performance and security controls.
• Develop and manage IT support policies, oversee the service desk, and ensure resolution within SLAs.
• Manage relationships with vendors and contractors, negotiating contracts and overseeing procurement.
• Identify IT risks, establish mitigation measures, and ensure compliance with policies and standards.
• Implement disaster recovery and business continuity plans.

• 15+ years of comprehensive IT experience, with at least 10 years in IT Infrastructure & Support roles.
• Experience in retail, especially discount grocery retailing, is essential.
• Experience leading multi-country operations and sourcing.
• Background in startup environments and enterprise transformation projects.

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or Engineering.

Company: Landmark Group

We are a leading retail and hospitality organization in the Middle East, North Africa, and India, overseeing digital functions including Enterprise & E-commerce Tech, Product Management, User Design, and more, aiming to deliver seamless digital experiences.

We are seeking a highly skilled and proactive individual to ensure the stability and optimal performance of Finacle Core Banking Systems.

• Provide production support and monitoring to prevent issues from arising.
• Resolve incidents and service requests in compliance with Service Level Agreements (SLAs).
• Identify and troubleshoot production system issues to resolve them promptly.
• Maintain accurate and timely resolution of production issues and perform root cause analysis for long-term fixes.
• Collaborate with managers and team members to maintain system availability and reliability.

• Finacle Experience: Minimum 3 years of experience with Finacle 10x or higher versions.
• Database Proficiency: Strong knowledge of Oracle SQL and PL/SQL.
• Unix/Linux Skills: Hands-on experience with Unix/Linux commands.
• Application Support: Proven experience in proactive monitoring, troubleshooting, incident analysis, and root cause analysis (RCA) for application-related issues.
• SLA Adherence: Experience in ensuring production issue resolution within SLA timelines.
• Workflow Configuration: Experience in workflow maintenance and configuration.
• ITIL Knowledge: Familiarity with ITIL processes for incident, problem, and change management.

• Banking Domain Knowledge: Exposure to the banking industry or experience in related applications.
• Experience in Finacle 11x: Familiarity with the latest versions of Finacle for added advantage.

• Education: A degree in Computer Science, Information Technology, or related fields is preferred.

This role requires a detail-oriented and proactive individual who can manage and support critical applications in a fast-paced environment while ensuring system stability and meeting SLA commitments.

This internship provides an opportunity to gain hands-on experience in data center operations. As a Data Center Engineering Operator, you will be responsible for overseeing maintenance of electrical, mechanical, and control systems within the facility.

The role involves working closely with senior leaders to support data center operations and learning to serve as a technical resource. This includes training on equipment such as standby diesel generators, switchboards, substations, UPS systems, and building automation systems.

Strong problem-solving skills and ability to prioritize tasks in a fast-paced environment are essential for this position.

• Technical or Bachelor's degree in engineering field (mechanical or electrical)
• Ability to read, understand, and communicate effectively in English and Spanish
• Basic knowledge of networking hardware, software, fiber connectivity, and project delivery methodologies
• Understanding of electrical and mechanical systems in critical data center operations
• Ability to work independently and as part of a team

Interns at Amazon Mexico work 6 hours a day (30 hours/week) for 12 months, between April 2025 and April 2026. Participants will join our team at our Queretaro facility.

Amazon is an equal opportunity employer and does not discriminate based on protected veteran status, disability, or other legally protected categories. We are committed to an inclusive culture that empowers all employees to deliver the best results for our customers.

Join to apply for the SAP HANA - Infrastructure Support Specialist role at Dicetek LLC.

Good understanding of database concepts with at least 5-8 years of DBA admin experience in various databases, including SAP HANA.

Responsibilities include:

• Monitoring and maintaining HANA servers (active and passive sites) to ensure system health (memory, disk, CPU, etc.).
• Patching and addressing security vulnerabilities in the database server.
• Ensuring data replication to passive nodes.
• Managing users, roles, and related queries in SAP HANA.
• Exporting and importing table data and definitions.
• Production deployments as required.
• Performing HANA DB space reclamation activities.
• Backup administration and restore.
• Resolving upstream and downstream HANA issues (e.g., connection, performance).
• Performing HANA native storage extension for historic data based on business criteria.
• Maintaining RLS data.
• Performance troubleshooting and log collection.
• Monitoring and maintaining SAP Power Designer.
• License administration for the production environment.
• Upgrading FSDP/FSDM and HANA DB as per SAP support matrix.
• Ensuring availability of HANA XSA and HANA Studio.

Seniority level: Not Applicable.

Employment type: Contract.

Job function: Information Technology.

Industries: IT Services and IT Consulting.

This job posting is active. No indication of expiration was found.