What Jobs are available for Instructional Coordinators in the United Arab Emirates?

Showing 10 Instructional Coordinators jobs in the United Arab Emirates

Instructional Design Specialist

Dubai, Dubai DSS Sustainable Solutions

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Job Description

dss+ is a leading global operations transformation consultancy that helps our clients build business endurance through operational safety, risk, performance and sustainability by leveraging our industry expertise, our dss+360 digital platform, our recognised people solutions and IP. We work with clients across various industries, including metals and mining, oil and gas, industrials and manufacturing, chemicals, food and beverage and more, to deliver measurable and lasting improvements.

Due to growth, we’re seeking an Instructional Design Consultant to apply your expertise in adult learning theory and instructional technologies to help dss+ clients build capability and work safely, productively, and sustainably.

In this role, you will design and develop scalable learning programs that deliver measurable results, including eLearning, microlearning, instructor-led (virtual and in-person) materials, assessments, and performance support.

Does this sound like you?

With a consultative mindset and a global perspective, you will create learning experiences that resonate across diverse industries, cultures, and geographies. This role is ideal for a curious and experienced learning professional who thrives on solving complex business challenges through innovative instructional design.

Role responsibilities will include:

Collaborate in the design and development of learning programs and curricula, including off-the-shelf and custom eLearning and instructor-led courses as well as codifying and creating learning methodologies.

Consult with solution owners, consultants, and clients to determine instructional approach, content, and delivery modalities.

Identify learning needs and define training outcomes.

Write, review, and edit outlines, objectives, course materials, interactive exercises, module descriptions, and assessments.

Recommend improvements to instructional design as technologies and methodologies evolve.

Deliver instructional design solutions on time and in alignment with budgeted and contracted schedules.

Design digitally enabled learning experiences that leverage eLearning, microlearning, simulations, and interactive multimedia to drive measurable performance improvements.

Utilize data-driven insights and learning analytics to continuously refine content, assess effectiveness, and demonstrate impact.

Integrate organizational and behavioural psychology concepts (e.g., motivation, habit formation, change management) to enhance learning adoption and on-the-job application.

Develop performance support tools and just-in-time learning solutions to reinforce knowledge and improve workplace outcomes.

Interface with clients and stakeholders to assess learning needs and design instructionally sound solutions.

Stay current with learning technologies and industry trends, applying them to solution development.

Support field enablement efforts and act as a thought leader for dss+ learning solutions.

Job requirements

Who are you today?

Master’s degree in Instructional Design/Development, Adult Education, or a related field (or equivalent experience).

Demonstrable experience in job/task analysis and course/program development using Instructional Systems Development (ISD) methodology.

Proven success in developing learning and capability development programs.

Strong understanding of behavioural science, motivation theory, and organizational learning principles to inform instructional design decisions.

Familiarity with learning analytics, evaluation frameworks, and performance metrics to demonstrate impact.

Consulting experience strongly preferred, especially in designing learning solutions for diverse clients and industries.

Experience with complex learning solutions and/or academy-based approaches is a plus.

Proficiency with eLearning authoring tools (e.g., Articulate, Rise).

Strong logical and creative thinking to design effective and engaging learning experiences.

Experience in needs analysis, competency mapping, learning objectives, multimedia materials, assessments, and evolving learning technologies.

Instructional design and technical writing.

Editing and content development.

Ability to learn new technologies and drive learning innovation.

Strong problem-solving and collaboration skills.

Engaging presenter and public speaker.

Flexibility and ability to work in collaborative environments.

Let's see where our shared vision leads.

We have a strong growth trajectory and a global footprint, which means unprecedented opportunity for the people on our teams to advance their careers through working with clients and joining forces with technical operations executives, experienced line managers and qualified coaches who all share a problem-solving mindset and a passion for what they do.

We offer a mentorship program with internal and external senior leaders to broaden technical expertise and share best practices. Our performance process and talent systems support individuals on their personal and professional development journey.

In addition to our career development benefits, we offer a competitive base salary and package including a discretionary yearly incentive plan, and flexible work policies.

As a Global Company, our professionals have the possibility to contribute to international projects and grow with the company. Every employee can influence and impact our company, and we value innovators and entrepreneurs.

Beyond that, be yourself. At dss+, we embrace and celebrate diversity. Above all, we are an inclusive culture in which everyone contributes and has the chance to develop their talents further.

A bit more about us

We are implementers and change-makers. Our passion lies in helping our clients solve their biggest challenges and engaging organisations, from the boardroom to the shop floor, to become resilient to future vulnerabilities and sustain improvements.

Our industry expertise—in metals and mining, chemicals, oil, gas and energy, power and utilities, agribusiness and consumer goods, industrial and manufacturing, and private equity—combined with our consulting expertise in risk, operations, and sustainability helps clients translate their pain points into actionable roadmaps that deliver real, tangible results.

Our transformational solutions in operational risk management, operational excellence and ESG/sustainability are accelerated through leadership coaching, capability building, and culture change and enabled through digital technologies.

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Details

Hybrid

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Learning and Development

What we do

We help organisations around the world to work safer, smarter and with purpose.

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Jr Instructional Designer

Dubai, Dubai Voidsolutions

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Job Description

At Void Solutions, we aim to contribute to the global service sector's excellence. Rooted in a commitment to quality, we aspire to provide exceptional services to our clients. Our unwavering dedication to extraordinary services is reflected in our steady growth, even during challenging times. As we expand our global footprint, from India to Dubai, Switzerland, and now Canada, our journey is defined by a passion for excellence and a relentless pursuit of transformative solutions.

About the Role

We are looking for a passionate and detail-oriented Junior Instructional Designer to support the development of engaging learning content and digital training experiences. You will work alongside subject matter experts, content teams, and senior designers to bring learning concepts to life through multimedia, storytelling, and instructional strategies.

Key Responsibilities
  • Assist in the design and development of instructional content for e-learning, instructor-led training (ILT), and blended learning formats.
  • Convert raw information from SMEs into structured learning modules.
  • Apply instructional design models (ADDIE, Bloom's Taxonomy, etc.) to create effective learning experiences.
  • Develop learning assets such as scripts, storyboards, slide decks, quizzes, and assessments.
  • Collaborate with content developers, graphic designers, and video editors for production.
  • Test and review course content to ensure quality, clarity, and engagement.
  • Support content updates, revisions, and LMS uploads as needed.
Required Skills & Qualifications
  • Bachelor’s degree in Education, Instructional Design, English, or a related field.
  • 0–2 years of experience in instructional design, content writing, or education/training roles.
  • Good understanding of instructional design principles and adult learning theory.
  • Proficiency in MS PowerPoint, Google Slides; familiarity with tools like Articulate Storyline, Canva, or Adobe Captivate is a plus.
  • Strong written and verbal communication skills.
  • Attention to detail and a learner-centric mindset.
Preferred Attributes
  • Creative approach to designing learning content.
  • Willingness to learn and adapt in a fast-paced environment.
  • Passion for education, digital learning, or corporate training.
  • Experience working in a team-oriented environment with deadlines.
What We Offer
  • Hands-on experience with diverse projects and clients.
  • Mentorship from senior instructional designers and learning experts.
  • Opportunity to grow into a senior learning design role.
  • Friendly, collaborative team culture.

Salary Range: INR 2,00,000 - INR 4,00,000 per annum

How to Apply:

If you believe you are the right fit for this role, please send your resume to . We look forward to hearing from you!

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Training Coordinator

Dubai, Dubai ruadconsulting

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Job Description

Dubai, United Arab Emirates | Posted on 02/05/2025

Ruad Consulting is an expansion of SCOPI (Strategic Center for Organizational Performance Improvement), a company established in 2008 in Amman, Jordan. Ruad Consulting aims to empower public and private sectors across the MENA region by delivering innovative, world-class management consulting services that drive excellence and sustainable growth. The company specializes in excellence models, customer service models, training, quality standards, and more.

Ruad Consulting is committed to excellence, human-centric values, pro-activeness, professionalism, and dedication to clients' success.

Role Description

This is a full-time on-site role for a Training Coordinator located in Dubai. The Training Coordinator will be responsible for coordinating training sessions, developing training and development programs, facilitating communication between trainers, trainees, and clients, and ensuring the overall effectiveness of training initiatives.

Requirements

Qualifications

  • Training Coordination and Training & Development skills
  • Experience in Training and related certificates like (TOT) is a plus
  • Excellent organizational skills and attention to detail
  • Ability to adapt to diverse training needs and styles
  • Proficiency in MS Office and Learning Management Systems
  • Experience in a consulting or corporate training environment is a plus
  • Arabic & English speaking and writing is a must
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Learning & Development Specialist

Dubai, Dubai The Learning Experience #463

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Job Description

Alrais Holding is a diversified conglomerate based here in Dubai UAE, specializing in multiple sectors such as hospitality. We uphold high standards of employee relations and promote a culture of respect, fairness, and collaboration.

ABOUT THE ROLE:

We are seeking a proactive and detail-oriented Learning & Development Trainer to join our Human Resources team. In this role, you will assist in the design, implementation, and evaluation of training programs aimed at enhancing hospitality employees' skills, knowledge, and capabilities. Your contributions will be pivotal in ensuring that our training initiatives align with organizational goals and foster ongoing employee development.

KEY RESPONSIBILITIES:

  • Conduct Training Needs Assessments: Identify training and development needs across the organization through job analysis, performance reviews, and consultations with managers.
  • Program Design and Development: Assist in creating engaging and effective training programs and materials, including e-learning modules, workshops, and seminars.
  • Facilitate Training Sessions: Deliver training sessions using various instructional techniques to enhance employee skills and knowledge.
  • Evaluate Training Effectiveness: Assess the impact of training programs through feedback surveys, performance metrics, and follow-up evaluations.
  • Coordinate Training Logistics: Manage the scheduling, venue arrangements, and communication for training sessions to ensure smooth execution.
  • Administer Learning Management System (LMS): Oversee the LMS to track training activities, maintain records, and ensure accessibility of training materials.
  • Support Employee Development Initiatives: Assist in implementing mentorship, coaching, and career development programs to support employee growth.
  • Ensure Compliance Training: Coordinate and monitor mandatory compliance training to ensure adherence to legal and organizational standards.
  • Documentation and Reporting: Maintain accurate records of training activities and prepare regular reports on training outcomes and metrics.
  • Promote a Learning Culture: Encourage continuous learning and development across the organization by advocating for training opportunities and resources.

REQUIREMENTS:

  • Bachelor’s degree in Human Resources, Education, Business Administration, or a related field.
  • With at least 5 years of experience in training and development in the hospitality industry.
  • Strong knowledge of adult learning principles, instructional design, and training methodologies.
  • Proficiency with Learning Management Systems (LMS) and Microsoft Office Suite.
  • Excellent communication and presentation skills.
  • Strong organizational and project management skills.
  • Analytical skills and attention to detail.

If you're passionate about fostering employee development and eager to contribute to a dynamic learning environment, we'd love to hear from you. Apply today to be part of our team!

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Learning Disability Specialist

Abu Dhabi, Abu Dhabi Zayed University

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Job Description

The Opportunity

The Student Accessibility Services Department seeks an incumbent who is responsible for the administration of the operations and activities of the Student Accessibility Services Department (SAS), ensuring it is in line with the stated goals, vision, and mission of the department. Proactively promotes awareness of the Student Accessibility Services Department (SAS) to encourage the acceptance of students with learning difficulties (dyslexia, dyspraxia, ADHD, etc) amongst the teaching community of Zayed University. Provides educational support and social guidance for students with learning difficulties disabilities .

The Responsibilities

  • Establishes and maintains professionally appropriate criteria and procedures for determining eligibility of Zayed University students for disability accommodations and services.

  • Advises faculty and administrators of legal responsibilities and establishes procedures for compliance.

  • Maintains a confidential and secure database of all students with disabilities and create reports for the management, when required.

  • Serves on committees as deemed appropriate and represents the department at university functions and engage in special projects, as requested.

  • Visits schools to promote the Office of Accessibility to encourage students with disabilities to join ZU.

  • Manage a case load of students and oversee support services for students with learning disabilities to

    ensure appropriate accommodations and compliance with UAE Disability Law

  • Liaises with faculty members and other departments to ensurethe delivery of curriculum to students with disabilities in an accessible format which is based on students’ specific learning styles.

  • Provide training and orientation for instructors about the educational needs of students with learning difficulties (dyslexia, dyspraxia, ADHD ,etc)

  • Provide support for the teachers to meet curriculum objectives.

  • Adapt classrooms printed material by producing alternative accessible formats for students with special needs.

  • Provide academic evaluation for students with learning issues and decide on the proper accommodation.

  • Provide students with learning issues with academic tutoring, advising, and training in course content, study skills, time-management, effective review, and test-taking methods, etc.
  • Provide individual sessions to help students with their study approaches or to develop skills in a specific area.
  • Providing regular progress reports regarding students, as appropriate, eligible, and requested.
  • Assist in developing plans and initiatives and make recommendations to establish or amend policies,

    procedures, and practices that will facilitate services to students with learning disabilities;

  • Review and interpret psycho‐educational evaluations, Individualized Education Plans,

    and other diagnostic information to determine student eligibility for disability support services and

    reasonable accommodations;

  • Coach students in applying proven academic strategies in their classes
  • Resolve academic and classroom-relatedproblems
  • Follow up progress of students with learning difficulties throughout the academic year.

  • Perform special research assignments and projects relating to people with disability in academia
  • Oversees development of student initiatives that improve program completion outcomes for all

    students with disabilities

  • Conduct workshops and other presentations on learning disabilities and other disability issues

    for the professional development of faculty and staff


The Requirements

Must posses a Bachelor’s degree in Special Education, Counseling, Psychology, Education with a minimum of 4 years of relevant experience in administering services for individuals with learning disabilities to include identifying and providing the necessary accommodation or related field, or an equivalent combination of both.

Fluent in Arabic and English

Relevant professional experience in administering services for individuals with disabilities to include identifying and implementing student accommodations is also required.

Other essential requirements:

Demonstrated understanding of the UAE Disabilities Law.

Demonstrated understanding of developmental issues facing university students from a diverse range of cultures and backgrounds.

Demonstrated knowledge of disability assessment, accommodations, services, and assistive technologies.

Excellent organizational and administrative skills; strong planning and facilitation skills.

The Benefits

The University’s benefits package is highly attractive, with competitive salaries free of tax in the U.A.E., cash housing, annual vacation airline tickets for the employee and immediate family, educational subsidies for children, and healthcare is provided to the employee and sponsored family members.

To Apply

In addition to completing the online application form, attach a cover letter, a current CV, and the names and contact details of three professional references.

While we appreciate all applications, you will be contacted only if selected for an interview.

For any further inquiries, please contact

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Training & Quality Coordinator

Dubai, Dubai The First Group

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Overview

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Job Description

As a Training and Quality Coordinator , you will support the Learning & Development and Quality teams in delivering engaging training experiences and maintaining exceptional service standards. You will play a key administrative and operational role in executing training programs, managing quality audits, and ensuring that team members embody Ciel’s commitment to excellence.

Key Responsibilities:
  • Coordinate logistics for training sessions including room bookings, materials, attendance, and follow-up.
  • Maintain training calendars and ensure team members are informed of upcoming sessions.
  • Support onboarding programs and assist with new team member orientations.
  • Track training attendance, maintain accurate records, and generate reports.
  • Assist in preparing presentations, certificates, and training content.
  • Help monitor service standards through quality audits and feedback reports.
  • Assist in analyzing guest feedback from platforms like TrustYou, ReviewPro, and internal surveys.
  • Coordinate with departments to follow up on training and quality improvement plans.
  • Support mystery audits and ensure corrective actions are tracked.
  • Help update SOPs and service checklists in collaboration with departments.
Desired Skill & Expertise
  • 1–2 years of experience in a training, HR, or quality coordination role (hospitality experience preferred).
  • Excellent organizational skills and attention to detail.
  • Strong interpersonal and written communication skills.
  • Proficient in Microsoft Office (especially PowerPoint, Excel, Word).
  • Positive, service-oriented mindset with a passion for development and excellence.
  • Fluent in English; additional languages are a plus.
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Learning and Development Senior Specialist - UAE National

Michael Page

Posted 6 days ago

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Job Description

The Role
As a Learning & Development Senior Specialist you will design, implement, and evaluate training programs that support employee growth and organisational excellence. Client Details A top-tier local government entity Description * Identify and assess training needs across departments * Design and deliver learning programs, including e-learning and workshops * Lead onboarding and induction initiatives for new joiners and managers * Evaluate training effectiveness and implement continuous improvements * Collaborate with internal teams and external providers to deliver high-quality learning solutions * Manage training schedules, budgets, and reporting Job Offer * Play a key role in shaping a learning culture within a high-impact government entity * Lead innovative training programs that directly support employee development and engagement

Requirements
* UAE National with Family Book * Bachelor's degree in HR, Organisational Psychology, Business Administration, or related field (Master's preferred) * 3-5 years of experience in Learning & Development or a similar role * Strong communication skills in English (Arabic is a plus) * Proficiency in MS Office and e-learning tools * Experience in designing and evaluating training programs across various formats

About the company
Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world. The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of: Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.
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Values & Character Education Specialist

Dubai, Dubai LEAMS Education Services (Gamma Holdings Ltd.)

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Overview

At Leams Education, we are committed to nurturing academic excellence alongside personal and moral growth, deeply rooted in Islamic values and cultural heritage. We strive to inspire our students to lead meaningful lives as responsible global citizens, guided by the principles of faith, integrity, and compassion. Our programs include a deep focus on Quranic education, ensuring students understand and recite the Holy Quran with proper Tajweed.

We are looking for a Value & Character Education Specialist to join our team. Let’s shape a brighter future guided by the wisdom of the Holy Quran and Islamic teachings!

Responsibilities
  • Design and conduct workshops, activities, and sessions that promote ethical decision-making, empathy, leadership, and respect for Islamic traditions.
  • Foster a positive school culture by championing initiatives rooted in faith, integrity, and responsibility.
  • Assess and report on the effectiveness of values-based programs, recommending improvements for continuous impact.
  • Engage parents and the broader community to support Islamic character-building initiatives and enhance cultural awareness.
  • Collaborate with teachers to integrate Islamic teachings seamlessly into the broader curriculum, tailored to different age groups and learning abilities.
  • Monitor and evaluate students' progress in Quranic recitation, memorization, and understanding of Tajweed rules.
Qualifications
  • Masters in Islamic Education or related field.
  • 5+ years of teaching experience in Dubai.

Interested candidates please submit yor updated resume.

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Senior Coordinator Quality, BE & Training - Motiongate - Dubai Holding Entertainment

Dubai Parks and Resorts

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United Arab Emirates

Job Description

About Dubai Holding Entertainment:

Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.

Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.

Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.

As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE Dubai, LEGOLAND Dubai and LEGOLAND Water Park.

Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.

Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages.

Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.

Job Overview:

Here's your chance to step into the role of Senior Coordinator Quality, Business Excellence & Training at Motiongate. In this position, you'll take on key responsibilities that include:

Process Development

  • Coordinate the documentation of core & support function policies, processes, procedures & forms
  • Process Flow charting & mapping
  • Maintain all register of QMS / systems documents including policies, processes, and forms
  • Coordinate the review, approval and release of policies, processes, procedures and forms as per policy

Process Implementation

  • Implementation of the process management system to meet the Management System requirements
  • Control the policies, processes, procedures, and forms database
  • Manage communication program for new processes to internal stakeholders
  • Work with process owners to maintain awareness levels of policies, processes, procedures & forms

Process Improvement

  • Identification of process improvement opportunities across business units
  • Apply standard process methodologies to achieve efficiency and customer satisfaction
  • Monitor effects and improvement projects through business results

Data Analysis

  • Manage the feedback process, identify the problems and execute the feedback process into action
  • Improve the business excellence through monitoring, analyzing performance and taking corrective/preventive actions
  • Improve the data accuracy in data warehouse by understanding the missing data elements and execute corrective plan to enhance the data streamline
  • Manage Guest satisfaction survey, summarize/visualize results and highlight likely insights for the top management

Training

  • Liaise with external training providers to organize relevant QHSE training activities for the individual or organizational needs identified
  • Align and follow the learning and development standards and processes in the planning, administration, delivery and evaluation of training and other developmental activities
  • Develop, organize, deliver and/or facilitate HSE trainings related to technical, behavioral, legal, compliance and other types deemed necessary to HSE
  • Provide necessary welfare and emergency support and other arrangements to training attendees and ensure that notification, advise and reporting processes are adhered to in cases of incidents that happen during the conduct of training

About you:

The preferred candidate for this role should possess the following experience and credentials:

  • Minimum 4 years’ experience in Hospitality/Theme Park in Quality, Process Management, Guest Experience Management roles, and /or experience as an HSE Practitioner
  • Minimum 2 years in creating and conducting training, or significant demonstrable experience in the design and delivery of learning activities
  • Ability to communicate and coordinate effective with stakeholders
  • Knowledge of budgeting, procurement and other financial processes
  • Writing process documentation

About the Benefits:

In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow. We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!

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Technical CRM Specialist needed in an Education Group

337-1500 EducoHire

Posted 637 days ago

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Job Description

Permanent
Position Overview:

As a Technical CRM (Customer Relationship Management) Specialist, you will play a crucial role in managing and optimizing our company's interactions with customers, clients, and prospects via Hubspot. You will achieve this by supporting the Regional CRM managers with issues, requirements and Hubspot feature training. You will be responsible for onboarding new schools as well as supporting existing schools on the Hubspot CRM application. You will be responsible for auditing and monitoring Hubspot CRM modules, processes and functionalities and suggest optimizations. You will work closely with cross-functional teams, including regional marketing, admissions, and External support agency, to ensure we manage the customer acquisition processes as well as existing customer journeys implemented in the Hubspot CRM.

 Key Responsibilities:

Hubspot CRM - Onboarding and Support  Support the Regional teams to onboard newly acquired schools on the admissions process implemented in Hubspot.

·   Liaise the regional CRM managers as well as the Regional Admissions heads to utilize the Marketing automation tools for the campaigns as well as the Sales tools to nurture the leads.Optimize the overall usage of application to improve daily operations and boost productivity.Accordingly, train regional teams on CRM usage, best practices, and data entry guidelines to ensure data sanity and integrity.

·   Marketing Campaigns: Collaborate with the Regional CRM and Marketing team to create and implement email marketing campaigns, newsletters, and other customer communication materials in Hubspot.Effectively utilize multiple channels like email, WhatsApp, website landing pages, social lead gen, posts and support the regions to get maximum conversions/ enrolments.

Data Management and Analysis:

·    Manage and maintain the CRM database, ensuring data accuracy, integrity, and hygiene.Regularly analyze customer data to identify trends, preferences, and opportunities for improvement for the schools and overall regionGenerate reports and insights to inform decision-making for the upcoming CRM initiatives and campaigns and share the insights with the regions.

Cross-Functional Collaboration: Work closely with marketing, admissions and communications teams to align on CRM strategies with overall marketing efforts.Collaborate with Admissions teams to ensure seamless lead management and nurturing processes or workflows are created to handle the incoming parent enquiries. 

Team Training & Implement Best Practices

Research and keep the knowledge base up to date with the latest information on Hubspot and related technologies.

·    Create and update the HubSpot training material as well as technical documents.Accordingly, train regional teams on CRM usage, best practices, and data entry guidelines to ensure data sanity and integrityServe as the technical subject matter expert for all things HubSpot wrt implementation or troubleshooting.Consult on and implement advanced marketing ops topics (e.g. attribution, lead scoring, and inbound/outbound approaches, etc.), sales ops topics (e.g. sales enablement, sales org structures, and sales process optimization, etc.), tech stack topics, and service ops topics (e.g. client onboarding, customer support, service org structures, and service process optimization) Experience 2 or more years’ experience as a HubSpot Administrator, Developer or Consultant.HubSpot Sales or HubSpot Marketing Software certifications.3 or more years of experience working directly with sales or marketing teams to gather stakeholder requirements and translate and implement the business needs to technical specifications.A deep understanding of all aspects of HubSpot configuration and technical/functional capabilities.Strong organizational, project management, and analytic skills.Ability to advise and implement best practices.Exceptional written and oral communication skills are essential.A Bachelor's Degree in Business, Marketing or a related field.Basic proficiency or working knowledge of HTML and CSS (Preferred).

Looking for candidates based in Dubai onlyOnly Shortlisted candidates will be contacted. Background verification will be conducted for selected candidate.
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  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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