What Jobs are available for IT Helpdesk in the United Arab Emirates?

Note: Applicants must be currently based in the UAE to be considered for this role.

We are seeking a skilled and customer-oriented IT/Helpdesk Administrator to provide first and second-line technical support for our internal users and clients. The ideal candidate will have a strong background in Microsoft technologies, excellent problem-solving skills, and the ability to thrive in a fast-paced consultancy environment. This role requires proactive IT support, systems administration, and assistance with Microsoft cloud and on-premise solutions. Previous experience with IT consultancy is a requirement.

BlueRidge IT FZE is a technology solutions provider focusing on Microsoft Cloud Solutions. These include Office 365, Windows Azure, Enterprise Mobility Suite, SharePoint, and MS Dynamics 365. We hold Gold Competency, indicating Microsoft’s recognition of our expertise with Microsoft technologies and our proven record of surpassing customers’ expectations.

Our staff is passionate about technology and specializes in providing consultancy and cloud solutions to organizations of all sizes, including, but not limited to, Healthcare, Oil and Gas, Government, Education, and Professional Services. Our mission focuses on delivering our customers faster, easier-to-use, and more cost-effective technologies that accelerate their time-to-market and business outcomes.

• Provide Tier 1 and Tier 2 support for users experiencing technical issues via phone, email, and remote tools.
• Diagnose, troubleshoot, and resolve hardware, software, and networking issues.
• Administer and support Microsoft 365 environments, including Exchange Online, Teams, SharePoint, and OneDrive.
• Manage Active Directory, Group Policy, user accounts, and access rights across multiple client environments.
• Support the deployment, configuration, and maintenance of Microsoft Azure services.
• Handle Windows OS installations, updates, patching, and driver troubleshooting.
• Maintain IT asset inventory, documentation, and configuration records.
• Coordinate with senior engineers and escalate complex issues when necessary.
• Assist with onboarding/offboarding processes for users and setting up new devices.
• Ensure security and compliance policies are followed in all aspects of IT service delivery.

• Minimum 2–3 years of experience in an IT support or helpdesk role in an IT Consultancy.
• Proven hands-on experience with Microsoft 365, Windows Server, Azure AD, and Intune.
• Solid understanding of networking concepts (DNS, DHCP, VPNs, firewalls).
• Experience with endpoint management tools, security configurations, and patch management.
• Strong communication and customer service skills.
• Ability to multitask and prioritize effectively in a consultancy setting.
• Certifications such as Microsoft Certified: Modern Desktop Administrator Associate , Microsoft 365 Fundamentals , or AZ-104 are a plus.
• Self-starter with a proactive approach to identifying and solving problems.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Familiarity with ticketing systems such as Freshservice, Zendesk, or ServiceNow.

• A collaborative and dynamic work environment
• Opportunities for Microsoft certifications and career growth
• Competitive salary and benefits package
• Exposure to cutting-edge cloud technologies and enterprise IT environments

We are seeking a skilled and service-oriented IT Helpdesk Support professional to join our growing team in Dubai. This role is crucial in ensuring seamless IT operations and providing frontline technical support across the organization. You’ll be the go-to person for diagnosing and resolving hardware, software, and network issues, ensuring a high level of user satisfaction and business continuity.

Provide first-line technical support to end-users for hardware, software, and networking issues.
Respond to support requests via phone, email, or ticketing system in a timely and professional manner.
Troubleshoot and resolve issues related to operating systems, applications, printers, and peripherals.
Install, configure, and maintain IT equipment and software updates.
Escalate unresolved issues to higher-level IT staff or external vendors when necessary.
Maintain accurate records of issues and solutions using helpdesk software.
Assist in setting up new user accounts, access rights, and IT orientation for onboarding staff.
Ensure IT policies, procedures, and best practices are followed consistently.

Minimum 2-3 years of experience in the same field/position
Basic knowledge of Power BI, NAS Storage Management, and Basic networking
Responsibilities include assisting in the development and maintenance of Power BI reports and dashboards
Ability to connect Power BI to various data sources like Excel, SharePoint, SQL Server, and CSV files

Al Sahraa Recruitment Services (ASRS) is a leading HR solutions provider based in the UAE, committed to connecting top talent with exceptional companies. Our mission is to deliver trusted and efficient recruitment services, tailored to the needs of our clients and candidates alike. With a reputation for integrity, reliability, and professionalism, ASRS operates across various sectors and is dedicated to fostering workforce excellence in the UAE and beyond.

Full Time

About the role

As an IT Helpdesk Agent, you will be a key member of the IT Service Desk team, supporting both Atlantis The Palm and Atlantis The Royal. You will provide consistent, high-quality first-level IT support for colleagues and guests, ensuring smooth day-to-day technology operations across the resorts.

Your responsibilities will include logging, troubleshooting, and resolving IT-related incidents, performing user onboarding and offboarding, managing incident workflows, escalating where necessary, and delivering support across all levels of the organization. You will also work closely with Global IT on enterprise applications, remote support, and potential cyber security matters while maintaining professionalism and discretion.

You are a detail-oriented, service-driven IT professional with at least one year of IT support or service desk experience. You have strong knowledge of Microsoft products, experience with Active Directory, Azure AD, or similar tools, and familiarity with user account management, onboarding/offboarding, and Microsoft licensing. You have a basic understanding of networking concepts and are experienced with ITIL processes and ticketing tools such as ServiceNOW, ServiceDesk Plus, or JIRA. You are confident supporting users at all organizational levels, flexible to work rotational shifts, and skilled in using remote support tools such as Dameware, Manage Engine Endpoint Central, or RDP. Professionalism, adaptability, strong problem-solving, and communication skills are essential to thrive in this role.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Technical Helpdesk / Servicedesk Engineer

Job Type: Permanent

Job Role: Technical

Job Location: Dubai

Job Posted on: Jan 29, 2021

• The Service Desk Engineer is responsible for processing end-user support calls (received through different communication Channels) and attempting to resolve them directly, where possible. Job holders are also responsible for coordinating the resolution of open calls with other IT Support staff and keeping the Service Desk System up to date.
• Attend to all communications to IT Service Desk (phone, fax, email)
• Use phone etiquette while dealing with user
• Provide first level support to users and improve first level resolution percentage
• Log the calls and requests in the Service Desk System
• Decide on priorities and impact for the Service Desk calls and mobilize support team for immediate resolution for high critical incidents
• Attempt to resolve incidents directly (e.g. over the phone or via remote management) as first level support
• If immediate resolution is not possible, assign requests to second level personnel
• Communicate with users regarding use of FAQs, Policies, Procedures
• Notify support personnel about variance and update Service Desk System for reasons and justification
• Improve skills in line with the new technology rollouts in the IT.

Name

Current Location

Current CTC

Attach Resume (only in doc, docx or pdf format less than 1MB)

Location: EMEA

Team: Customer Support

Role: Technical Customer Support (EMEA - Arabic Speaker)

Mode: Remote

Founded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.

Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!

At Respond.io, Technical Customer Support are pivotal to our company’s success. You will be the go-to resource for our valued customers to obtain clarification when needed, provide best solution, and support any technical matters. In this role, your main priority is to drive excellent support and maintain customer satisfaction.

• Deliver high-quality support to customers of our SaaS product
• Communicate and respond to varied technical business solutions to customers in a team environment, using our shared inbox tool to assist with customer inquiries
• Resolve customer inquiries in a timely manner using full understanding of the product value, functions, features, and customer’s business needs
• Monitor common customer questions/concerns and partner with cross-functional teams to suggest solutions
• Empower customers to self-serve and help users navigate our on-demand success resources
• Work collaboratively across teams — Customer, Marketing, Product, and Tech — to solve complex problems
• Provide customer support via multiple channels including chat, and video calls

• 2+ years of experience in a Customer Support role preferably in a SaaS or IT company
• Experience in at least one of the following : API integrations, WhatsApp API, or Agentic AI
• Excellent communication skills in Arabic and English, and the proven ability to understand customer’s inquiries
• Ability to clearly explain complex ideas verbally and in writing
• Ability to dig deeper to uncover customer’s true objectives
• High level of empathy - it’s important for our Customer Support Associate to be a good person to peers and customers
• Able to work in a fixed shift
• Team-oriented mindset with a “thirst for more” attitude — always eager to learn, improve, and take on new challenges

• You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
• You will grow more here than you would anywhere else, that is a promise.
• Virtual events like Talent Shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
• We offer a highly competitive compensation package.
• You'll receive a medical allowance to support your health and wellness needs.
• Flexible working environment that fit your lifestyle, wherever you're based.

About Wahed:

We have a passion to reduce financial inequality and exclusion by building world leading financial products and services aimed at giving access to all. We are a New York headquartered Financial Technology (FinTech) company focused on serving values-based (shariah compliant) digital financial services to retail clients globally, starting with wealth management. We have an impressive global team aligned with this purpose and are looking for trail blazers in their fields that will take our customer delivery to new levels. We can promise you a digital first and truly international culture, as well as a fascinating immersion into the world of FinTech and Islamic finance.

The Client Support Agent will be responsible for ensuring that all clients receive the support and attention they require, while also proactively finding new ways to improve our processes. This will not be a typical client support role. Although responding to LiveChat, support emails and calls will be a vital part, the candidate will also need to show creativity to come up with solutions that enable us to reach our end goal in less time, which is to onboard clients in a seamless manner.

• First point of contact for our clients on live chats, calls and support emails
• Ensures that all communication is compliant with financial regulations. This is absolutely top priority
• Comfortable in taking full ownership of client experience and support
• Candidates will be trained to be able to provide the necessary support to clients without breaching any regulatory restrictions. The candidate must always follow best practices
• Responsible for managing client complaints and responding to client inquiries by coordinating with the different teams and area owners (operations, product, marketing etc)
• Ensures that open tickets are closed within the approved SLA’s
• Proactively find new ways to improve efficiency and overall processes
• Provide regular updates and reports to management on performance
• Ability to multitask and meet tight deadlines

• Excellent English writing and speaking skills
• 2-4 years of work experience preferably in Customer services
• Available to work evenings and weekends as per the schedule/shift rotation
• Previous experience in CRM systems like Zendesk is a plus

Overview

We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience.

1. Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.
2. Issue Resolution: Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.
3. Product Knowledge: Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.
4. Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.
5. Feedback Handling: Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.
6. Quality Assurance: Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.
7. Team Collaboration: Collaborate with other customer support team members and departments to resolve complex issues and share best practices.
8. Training: Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.

• High school diploma or equivalent (Bachelor's degree in a related field is a plus).
• Previous experience in a customer support role is preferred but not mandatory.
• Excellent communication skills, both written and verbal.
• Empathetic and patient approach to handling customer inquiries and complaints.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in using customer support software and tools.
• Ability to work well in a team and adapt to a fast-paced environment.
• Strong attention to detail and organization.

• Competitive salary.
• Health and dental insurance.
• Professional development opportunities.
• Friendly and collaborative work environment.
• Opportunities for career growth within the company.

If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.

As a Customer
Success Analyst, you will be responsible for resolving customer care queries
around transaction-related issues, account issues, and product understanding
issues as the first point of contact for our corporate customers. You will
address customer queries while navigating multi-geography complexities,
including regional regulatory nuances and time zone differences. All this
should be done displaying professionalism, exercising agility, adapting
behavior, and implementing feedback.
You will also work cross-functionally with other verticals to
address customer case queries, refine customer query handling and enable
closed-loop feedback for better engagement and continuous improvement.
Additionally, you’ll coordinate with financial service providers across regions
on a case-by-case basis, to resolve escalated issues, ensuring alignment with
established protocols. You will compile and update performance summary KPIs
(e.g., resolution rates), to ensure consistency in performance and scope for
improvement. You will leverage the required tools and performance metrics to
ensure a data-driven approach to customer service excellence.
·
Key daily
activities around customer servicing in the region for corporate customers will
require the analyst to:
o Address and provide the best possible solution on a first contact
resolution basis for queries pertaining to transaction issues (issues during or after the transaction, any issue
with an ongoing transaction), account-related issues ( issues with customer account access), platform/technical issues
(issues with accessing or using the platform) or basic product understanding
(confusion about platform features, terminology, or layout)
o Respond to customer queries with a sense
of urgency, in line with policy guidelines
o Provide multi-channel support to customers and escalate complex
issues across geographies, ensuring consistent service delivery
o Use various tools and software for swift query resolution
·
Develop a
thorough understanding of the customer servicing module and maintain up-to-date
knowledge of the platform’s features and functionalities
·
Monitor emails, call and chat inquiries from customers along with key
progress/update on each
·
Collaborate
with relevant teams, as needed, to gather additional details for effectively
addressing customer queries. Support the closed-loop feedback process by
working with Product, Operations & Administrative Services, Technology, and
Client Coverage & Advisory teams to enhance customer engagement and
identify potential improvements
·
Provide/upload
daily reports on key customer service metrics, including region-specific trends
and escalations (e.g., first response time) to ensure performance consistency
and efficiency
·
Escalate
complex customer care issues on an urgent basis to the relevant stakeholders in
alignment with regional protocols and compliance standards
·
Question
existing practices and drive innovation to in user support strategies and
operational processes
·
Always act as
an ambassador for DP World when working; promoting and demonstrating positive
behaviors in harmony with DP World’s Founder’s Principles, values and culture;
understanding and following DP World’s Code of Conduct and Ethics policies
·
Perform other
related duties as assigned
* Qualifications *
·
A bachelor’s
degree along with prior experience (1-2 years) in a customer-facing role in the
financial services or payments industry
·
Proficiency
in English and the relevant regional language(s)
·
Experience
working with customers across multiple geographies or in a global team is
highly desirable
·
Exceptional
verbal, written, social and interpersonal skills, as well as expertise in
building long-term strategic relationships
·
Skilled and
experienced at understanding customers’ issues and recommending appropriate
solutions
·
Strong client
services orientation: listening, critical thinking, analytical skills, and a
high degree of empathy
·
Ability to
thrive in a multi-tasking environment and can adjust priorities on-the-fly
while still having the ability to focus on details
·
Ability to quickly
adapt to new tools, processes, and customer engagement strategies
·
Experience
working in a digital payments company or fintech involved in cross border
transaction would be a plus

·
Experience
working in a B2B setup would be a plus

The Customer Support Representative will be the first point of contact for customers, ensuring exceptional service by addressing inquiries, resolving complaints, and providing accurate information regarding company products and services. The role requires strong communication skills, patience, problem-solving ability, and a customer-first mindset.

Handle inbound and outbound calls, emails, and chat support to assist customers with queries and requests.

Resolve product or service-related issues promptly while maintaining professionalism and empathy.

Record and update customer interactions, feedback, and resolutions in the CRM system.

Escalate complex or unresolved issues to the appropriate team or supervisor.

Maintain a high level of product knowledge to deliver accurate information and support.

Achieve performance metrics including response time, resolution time, and customer satisfaction scores.

Follow up with customers to ensure satisfaction and maintain strong relationships.

Adhere to company policies, compliance guidelines, and service-level agreements.

Provide suggestions for process improvements and contribute to a positive team environment.

Bachelor’s degree or diploma in any discipline.

Proven experience (1–3 years) in customer support, call center, or client service roles.

Fluency in English (both spoken and written). Knowledge of Arabic or Hindi/Tamil/Malayalam will be an added advantage.

Excellent verbal and written communication skills.

Strong interpersonal and problem-solving abilities.

Proficiency in MS Office and experience with CRM/ticketing tools.

Ability to multitask, prioritize, and work effectively under pressure.

Active listening skills with patience and empathy to handle customer concerns.

Strong teamwork and collaboration abilities.