314 IT Helpdesk Technician jobs in the United Arab Emirates

You desire impactful work.

You'reRGA ready

RGA is a purpose-driven organization working to solve today's challenges through innovation and collaboration. A Fortune 500 Company and listed among itsWorld's Most Admired Companies, we're the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

A Brief Overview

• To ensure Middle East (ME) Treaty and Facultative business is administered appropriately and accurately in line with treaty specifications.
• To achieve RGA's goal of using both the Ira and Raptor administration systems for the ME business, as appropriate.
• The Middle East Life and Health insurance markets.

What You Will Do

Administration

• Ensure that the company's administration standards and time service requirements are applied to the handling of all business received.
• Ensure that the administration of all ME business adheres to RGA treaties.
• For your specific treaty and / or client responsibility, provide administration data for input to accounting records, valuation systems and regulatory returns.
• Specifically this will include but is not limited to the following:
• Processing of client statements. Processing files / data related to the receipt of reinsurance premiums, commissions, brokerage, and the co-ordination of claims processing with the CE Claims Administration Team, etc.
• Allocation of cash funds received and disbursed to our clients, in our core administration systems in a timely and accurate manner.
• Ensuring all incoming and outgoing files and cash are tracked and processed through to completion
• Ensure OFAC and compliance controls are carried out within the required timeframes and in a timely and accurate manner.
• Ensure month end deadlines are met. This includes working with both team colleagues and members of the wider CE Admin Operations Team as well as EMEA Finance and Valuations to ensure data can be processed in a timely and accurate manner to achieve this goal.
• Ensure administration data is provided to retrocession clients in a timely and accurate manner.
• Assist with policy exhibit calculation and upload to administration system.
• Ensure administration processes and procedures are fully documented.
• Maintain a professional and working relationship with clients, both internal and external.
• Follow up with cedants on outstanding payments.

Systems Project Work

Assist the CE& ME Administration Operations Team with the conversion of ME business onto Ira. This includes the following:

• Assist in the analysis of data and provide an understanding of the treaty wording and receipt of client and third-party data. This may be related to both premium and claims administration and will include reconciliation of accounts at the point of migration / transition.
• Working according to an agreed scheduled plan.

Assist the Raptor and Ira systems teams based in both EMEA and the U.S. This includes the following:

• Assist with any queries related to system processing
• Assist with any User Acceptance Testing of any Raptor or Ira software releases as and when required.

Reinsurance

• Maintain a good knowledge of reinsurance practices and specific RGA treaty practices as they pertain to the management and handling of transfer of risk.

Management Information

• Provide Management Information or respond to ad hoc queries.
• Provide information as required for other EMEA downstream users.

Technical

• Gain good knowledge of Life and Health Reinsurance and its implications within administration.
• Gain good understanding of client treaties, statements, premium and claims data.
• Gain good, technical knowledge of Raptor and Ira modules.
• Fully document procedures and processes.

Interactions

• Reporting to the Head of Administration Operations, CE& ME and working closely with other members of the CE& ME and Toronto Administration teams.
• During any migrations work or systems releases, work closely with the Raptor and Ira Subject Matter Experts / Business Analysts.
• Work closely with other EMEA downstream users, such as Finance and Valuations.

Qualifications& Experience

• At least 3-year experience in health or life insurance/reinsurance, preferably in the GCC market
• Good knowledge of Life& Health insurance/reinsurance products. Prefer candidates with experience in life insurance or reinsurance markets.
• Strong accounting / financial background.
• Good understanding of, and proficient in, MS Excel.
• Must have the ability to organize and manage own time.
• Effective interpersonal skills with the ability to interact with employees at all levels and across different departments
• Good oral and written communication skills.
• Desire to maintain a professional and working relationship with internal stakeholders.
• Ability to contribute to the team building spirit with the company.

What you can expect from RGA:

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
• Join the bright and creative minds of RGA, and experience vast, endless career potential.

You desire impactful work.

You're
RGA ready
RGA is a purpose-driven organization working to solve today's challenges through innovation and collaboration. A Fortune 500 Company and listed among its
World's Most Admired Companies
, we're the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

A Brief Overview

• To ensure Middle East (ME) Treaty and Facultative business is administered appropriately and accurately in line with treaty specifications.
• To achieve RGA's goal of using both the Ira and Raptor administration systems for the ME business, as appropriate.
• The Middle East Life and Health insurance markets.

What You Will Do
Administration

• Ensure that the company's administration standards and time service requirements are applied to the handling of all business received.
• Ensure that the administration of all ME business adheres to RGA treaties.
• For your specific treaty and / or client responsibility, provide administration data for input to accounting records, valuation systems and regulatory returns.

• Specifically this will include but is not limited to the following

• Processing of client statements. Processing files / data related to the receipt of reinsurance premiums, commissions, brokerage, and the co-ordination of claims processing with the CE&ME Claims Administration Team, etc.

• Allocation of cash funds received and disbursed to our clients, in our core administration systems in a timely and accurate manner.

• Ensuring all incoming and outgoing files and cash are tracked and processed through to completion

• Ensure OFAC and compliance controls are carried out within the required timeframes and in a timely and accurate manner.

• Ensure month end deadlines are met. This includes working with both team colleagues and members of the wider CE&ME Admin Operations Team as well as EMEA Finance and Valuations to ensure data can be processed in a timely and accurate manner to achieve this goal.
• Ensure administration data is provided to retrocession clients in a timely and accurate manner.
• Assist with policy exhibit calculation and upload to administration system.
• Ensure administration processes and procedures are fully documented.
• Maintain a professional and working relationship with clients, both internal and external.
• Follow up with cedants on outstanding payments.

Systems Project Work
Assist the CE & ME Administration Operations Team with the conversion of ME business onto Ira. This includes the following

• Assist in the analysis of data and provide an understanding of the treaty wording and receipt of client and third-party data. This may be related to both premium and claims administration and will include reconciliation of accounts at the point of migration / transition.
• Working according to an agreed scheduled plan.

Assist the Raptor and Ira systems teams based in both EMEA and the U.S. This includes the following

• Assist with any queries related to system processing
• Assist with any User Acceptance Testing of any Raptor or Ira software releases as and when required.

Reinsurance

• Maintain a good knowledge of reinsurance practices and specific RGA treaty practices as they pertain to the management and handling of transfer of risk.

Management Information

• Provide Management Information or respond to ad hoc queries.
• Provide information as required for other EMEA downstream users.

Technical

• Gain good knowledge of Life and Health Reinsurance and its implications within administration.
• Gain good understanding of client treaties, statements, premium and claims data.
• Gain good, technical knowledge of Raptor and Ira modules.
• Fully document procedures and processes.

Interactions

• Reporting to the Head of Administration Operations, CE & ME and working closely with other members of the CE & ME and Toronto Administration teams.
• During any migrations work or systems releases, work closely with the Raptor and Ira Subject Matter Experts / Business Analysts.
• Work closely with other EMEA downstream users, such as Finance and Valuations.

Qualifications & Experience

• At least 3-year experience in health or life insurance/reinsurance, preferably in the GCC market
• Good knowledge of Life & Health insurance/reinsurance products. Prefer candidates with experience in life insurance or reinsurance markets.
• Strong accounting / financial background.
• Good understanding of, and proficient in, MS Excel.
• Must have the ability to organize and manage own time.
• Effective interpersonal skills with the ability to interact with employees at all levels and across different departments
• Good oral and written communication skills.
• Desire to maintain a professional and working relationship with internal stakeholders.
• Ability to contribute to the team building spirit with the company.

What you can expect from RGA

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
• Join the bright and creative minds of RGA, and experience vast, endless career potential.

Overview

As a System Administrator, you will be responsible for ensuring the smooth operation, security, and reliability of our organization's IT infrastructure. You will play a critical role in maintaining and managing various systems, servers, and networks to support the company's technology needs.

Experience - 2plus Years

Budget - Upto 3000 AED

Responsibilities

Monitor and manage the organization's servers, networks, and systems to ensure high availability and optimal performance.

Install, configure, and maintain operating systems, software applications, and hardware components.

Troubleshoot and resolve technical issues related to servers, networks, and software applications in a timely manner.

Implement security measures to protect the organization's data and systems from unauthorized access, viruses, and other threats.

Regularly update and patch systems to ensure they are up-to-date with the latest security and software enhancements.

Manage user accounts, permissions, and access levels to ensure proper security protocols are followed.

Collaborate with vendors to evaluate and recommend new hardware and software solutions that align with business needs.

Create and maintain documentation related to system configurations, processes, and procedures.

Plan and perform system backups and disaster recovery procedures to ensure data integrity and availability.

Provide technical support and assistance to end-users, addressing their IT-related inquiries and issues.

Stay updated with industry trends and best practices to enhance the organization's IT infrastructure and security.

Requirement

Proven experience as a System Administrator or in a similar IT role.

Strong knowledge of operating systems.

Familiarity with virtualization technologies, cloud services, and networking protocols.

Proficiency in scripting languages for automation and system management.

Experience with system monitoring and diagnostic tools.

Solid understanding of cybersecurity principles and best practices.

Excellent problem-solving skills and the ability to troubleshoot complex technical issues.

Strong communication and interpersonal skills for collaborating with team members and end-users.

RGA is a purpose-driven organization working to solve today's challenges through innovation and collaboration. A Fortune 500 Company and listed among its World's Most Admired Companies, we're the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

Administration

• Ensure that the company's administration standards and time service requirements are applied to the handling of all business received.
• Ensure that the administration of all ME business adheres to RGA treaties.
• For your specific treaty and/or client responsibility, provide administration data for input to accounting records, valuation systems and regulatory returns.
• Processing of client statements; processing files/data related to the receipt of reinsurance premiums, commissions, brokerage, and the coordination of claims processing with the CE&ME Claims Administration Team, etc.
• Allocation of cash funds received and disbursed to our clients in our core administration systems in a timely and accurate manner.
• Ensuring all incoming and outgoing files and cash are tracked and processed through to completion.
• Ensure OFAC and compliance controls are carried out within the required timeframes and in a timely and accurate manner.
• Ensure month end deadlines are met in collaboration with team colleagues and wider CE&ME Admin Operations Team, as well as EMEA Finance and Valuations.
• Ensure administration data is provided to retrocession clients in a timely and accurate manner.
• Assist with policy exhibit calculation and upload to administration system.
• Document administration processes and procedures; maintain professional relationships with clients, internal and external.
• Follow up with cedants on outstanding payments.

Systems Project Work

• Assist the CE & ME Administration Operations Team with the conversion of ME business onto Ira, including data analysis, treaty wording understanding, and data receipt for premium and claims administration; reconcile accounts at migration/transition.
• Work according to an agreed scheduled plan.
• Assist the Raptor and Ira systems teams with queries related to system processing and User Acceptance Testing of software releases as required.

Reinsurance

• Maintain knowledge of reinsurance practices and RGA treaty practices related to transfer of risk.

Management Information

• Provide Management Information or respond to ad hoc queries; provide information to other EMEA downstream users.

Technical

• Gain knowledge of Life and Health Reinsurance and its implications within administration.
• Understand client treaties, statements, premium and claims data; develop proficiency in Raptor and Ira modules.
• Fully document procedures and processes.

Interactions

• Report to the Head of Administration Operations, CE & ME; collaborate with CE & ME and Toronto Administration teams.
• During migrations or system releases, work with Raptor and Ira Subject Matter Experts / Business Analysts; collaborate with other EMEA downstream users such as Finance and Valuations.

Qualifications & Experience

• At least 3-year experience in health or life insurance/reinsurance, preferably in the GCC market.
• Good knowledge of Life & Health insurance/reinsurance products; experience in life insurance or reinsurance markets is preferred.
• Strong accounting/financial background.
• Good understanding of, and proficiency in, MS Excel.
• Ability to organize and manage own time; effective interpersonal skills across levels and departments; good oral and written communication; maintain professional relationships with internal stakeholders.
• Ability to contribute to team building and a professional work environment.

What you can expect from RGA

• Gain valuable knowledge from diverse, caring colleagues around the world.
• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
• Join the bright and creative minds of RGA and experience career potential.

BlackStone eIT is seeking a detail-oriented and dedicated Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical assistance and support to our clients, ensuring their issues are resolved efficiently and effectively. You will play a vital role in maintaining high levels of customer satisfaction and contributing to our reputation for outstanding service.

• Respond to customer inquiries and technical issues via phone, email, and chat.
• Troubleshoot and resolve software and hardware problems for clients.
• Document all customer interactions, issues, and resolutions in our support ticketing system.
• Provide guidance and assistance with software installations, updates, and configurations.
• Collaborate with upper-level support engineers and product teams to resolve complex issues.
• Stay current with product knowledge and updates to effectively assist customers.
• Identify recurring issues and provide feedback for product improvement.
• Participate in team meetings to share knowledge and best practices.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• 2+ years of experience in technical support or a similar role.
• Strong understanding of software applications, operating systems, and hardware devices.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Familiarity with ticketing systems and customer support tools.
• Ability to work independently and collaboratively in a team environment.
• Customer-focused mindset with a passion for helping others.
• Ability to manage multiple tasks and prioritize effectively.

Benefits

• Paid Time Off
• UAE Benefits
• Performance Bonus
• Training & Development

Technical Support Designer – For Senior Sales Consultant

We are seeking a technically skilled and client-focused Interior Designer to provide dedicated technical support to our Senior Sales Consultants. This role bridges design expertise with client engagement, ensuring that concepts are translated into accurate, high-quality deliverables that support the sales process and enhance the client experience.

Responsibilities:

· Act as the technical partner to Senior Sales Consultants, providing design input and technical expertise in client meetings.

· Prepare detailed layouts, technical drawings, and specifications to support proposals and project execution.

· Assist in space planning, furniture configuration, and integration of FF&E and lighting solutions.

· Create and present professional design documentation, including 2D/3D visuals, mood boards, and finish/material selections.

· Confidently explain technical details to clients, ensuring alignment between their vision and project feasibility.

· Coordinate with suppliers, brand representatives, and internal technical teams to validate product details, customization, and installation requirements.

· Support the preparation of accurate quotations and proposals in collaboration with the Senior Sales Consultant.

· Ensure precision, organization, and timely delivery of all technical outputs across multiple projects.

Candidate Profile:

· Degree or diploma in Interior Architecture or related field.

· 2–3 years of experience in interior design, ideally within a design company and preferably in the UAE.

· Strong technical knowledge of FF&E/lighting/System Furniture.

· Proficiency in AutoCAD, SketchUp, Photoshop, and MS Office Suite (especially PowerPoint).

· Familiarity with luxury furniture brands, design trends, and high-end project standards.

· Excellent communication and presentation skills; confident in client-facing situations.

· Strong organizational skills with the ability to manage multiple deadlines.

· Team player with a proactive and detail-oriented approach.

Design Portfolio to be submitted with CV to

Responsibilities:

• Liaise with BDEs and brokers regarding marine insurance inquiries.
• Prepare Marine insurance quotations.
• Coordinate with IT, Compliance, and Finance departments to ensure smooth operations, adherence to regulatory requirements.
• Process and issue marine insurance policies in the system.
• Ensure proper documentation and record-keeping.
• Perform additional tasks as assigned by the line manager.

• Bachelor's degree in any relevant field.
• 3-4 years of experience in marine insurance underwriting.
• Insurance qualifications are an added advantage.
• Strong analytical skills with attention to detail.
• Proficiency in MS Office, particularly MS Excel.

Purpose of Role

This vital frontline role sees applicants working as part of a team delivering risk management services to our clients across the globe. You will provide adaptive technical support to clients related to our integrated solutions from our 24/7 Global Security Operations Center (GSOC). You'll solve diverse technical challenges for clients operating in complex environments worldwide, requiring a blend of technical aptitude, creative problem-solving, and excellent communication skills.

Key Responsibilities

1. Technical Problem Solving
   • Troubleshoot hardware and software issues across our suite of tracking/telematics, communication, and software platforms
   • Advise clients of tech
   • Use analytical thinking to diagnose complex technical problems
   • Leverage appropriate tools, including AI, to enhance efficiency and solution delivery
2. Client Support Excellence
   • Deliver responsive and personalized technical support via multiple communication channels
   • Understand clients' operational contexts to provide relevant solutions
   • Explain technical concepts clearly to non-technical clients
   • Build strong client relationships through reliable support and follow-through
   • Support planning and managing journey management tasks around the world for corporate customers as per established SOPs
3. System Management & Optimization
   • Monitor and maintain various technical systems including GPS tracking, communication platforms, and security applications
   • Configure and optimize systems based on client requirements
   • Support data analysis and dashboard management
   • Assist with system integrations and updates
   • Troubleshooting and debugging code
   • Researching and designing new software systems, websites, programs, and applications
4. Emergency Response Support
   • Monitor alert systems and respond according to established protocols
   • Coordinate with relevant parties during critical situations, ensuring intricate understanding of Sicuro SOPs
   • Maintain calm and structured communication during high-pressure scenarios
   • Document incidents thoroughly for analysis and improvement
5. Continuous Improvement
   • Identify opportunities to improve internal support processes and develop automations by leveraging AI tools and other existing systems
   • Contribute ideas for service improvement
   • Stay current with emerging technologies relevant to our services

Qualifications & Skills:

Essential

• Technical background or education in a relevant field (computer science, computer engineering, IT, electronics, telecommunications, or similar)
• Proficiency with technology tools, including comfort with learning new systems
• Proficiency using AI tools to enhance productivity and problem-solving
• Excellent communication skills with ability to explain technical concepts clearly
• Experience providing technical support in a customer-facing role
• Strong problem-solving abilities with a creative, adaptable approach
• Ability to manage, coordinate and prioritise multiple tasks in a fast-paced environment
• Adaptability to work in a 24/7 operational environment and perform calmly under pressure
• Self-motivated with ability to work independently and as part of a team, often with little need for direct supervision

Preferred

• Coding or scripting knowledge (Python , JavaScript, R Language, C++)
• API integration experience
• Experience supporting clients in high pressure situations
• Knowledge of data analysis and visualization
• Background in emergency response or operations centre environments

This role offers the opportunity to work with diverse technologies while developing creative solutions for clients operating in complex environments worldwide. The ideal candidate will be technically versatile, customer-focused, and able to think beyond conventional approaches to solve unique challenges.

To apply, please email your CV and covering letter to

• To support daily technical support activities for IT equipment and application management.
• Focusing on the guest/user related queries and assistance.
• Co-ordinating with the vendors and other functional departments to fix day to day IT issues and ensure stable Operations.
• Performing daily check list and the system changes adhered to organizational policies.
• Administration and maintenance of the assigned BU’s IT Infrastructure.
• Provide the requested data to the line manager for OPEX and CAPEX budget preparation.
• Administration of servers, IDF/MDF which includes ensuring performance, health and event log monitoring, hardware installation, etc.
• IT Asset management.
• Administration of Cisco Call Manager/AEI phones and VC unit assistance during meetings.
• Basic management of user accounts through AD.
• Asset preparation (MAC and Windows) and profile configuration for on-boarding employees
• Conduct remote desktop troubleshoot to end-users along with documentation and ticketing system.
• Provide daily and monthly reports/statistics to the management.
• Co-ordinating with business to understand new IT related requirements and challenges to ensure efficient and smooth running of the operations

Name

Current Location

Current CTC

Attach Resume (only in doc, docx or pdf format less than 1MB)