56 IT Monitoring jobs in the United Arab Emirates

Senior Engineer- Application Performance Monitoring

Join to apply for the Senior Engineer- Application Performance Monitoring role at First Abu Dhabi Bank (FAB)

Senior Engineer- Application Performance Monitoring

Join to apply for the Senior Engineer- Application Performance Monitoring role at First Abu Dhabi Bank (FAB)

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Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.

Job Description

Overall objectives

• To ensure end-to-end visibility of application health, performance, and user experience across critical business services.
• To implement and manage modern APM tools that support real-time insights, transaction tracing, and deep diagnostics of application behaviour.
• To support performance engineering, incident prevention, and rapid root cause analysis of application-related issues.
• To partner with DevOps, development, and infrastructure teams in creating a performance-centric culture backed by actionable telemetry.

Role specific responsibilities

General functional responsibilities

Qualifications

Core competencies required

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Finance

Industries

Banking

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Overall objectives

To ensure end-to-end visibility of application health performance and user experience across critical business services.

To implement and manage modern APM tools that support real-time insights transaction tracing and deep diagnostics of application behaviour.

To support performance engineering incident prevention and rapid root cause analysis of application-related issues.

To partner with DevOps development and infrastructure teams in creating a performance-centric culture backed by actionable telemetry.

Role specific responsibilities

Implement configure and manage enterprise-grade APM tools across the application landscape.

Build dashboards alert policies and SLA-based thresholds for business-critical applications.

Enable distributed tracing and service maps to visualise and diagnose performance across complex dependencies.

Collaborate with application owners and development teams to address recurring issues and improve code-level performance.

Ensure seamless integration of APM tools with CI/CD pipelines and incident response workflows.

Lead performance monitoring efforts during major application releases or seasonal peak loads.

Conduct APM health checks and ensure consistent telemetry coverage across environments (dev test prod).

General functional responsibilities

Maintain monitoring standards and documentation including runbooks dashboards and escalation guides.

Assist in defining and tracking service-level objectives (SLOs) and service-level agreements (SLAs).

Contribute to post-incident reviews and performance retrospectives to enhance visibility and reduce MTTR.

Support automation of alert routing event correlation and ticket enrichment using observability data.

Keep abreast of trends in application monitoring including OpenTelemetry adoption and AI-powered diagnostics.

Support out-of-hours performance troubleshooting during P1/P2 incidents as part of a rotating schedule.

Qualifications :

Core competencies required

In-depth experience with leading APM platforms such as Dynatrace AppDynamics New Relic Instana or Datadog APM.

Strong understanding of distributed applications microservices container orchestration (Kubernetes) and service mesh technologies.

Skilled in analysing transaction traces identifying bottlenecks and pinpointing slow database calls or code-level inefficiencies.

Proficient in synthetic monitoring real user monitoring (RUM) and load testing techniques.

Familiarity with telemetry pipelines correlation of metrics/logs/traces and service-level indicators (SLIs).

Capability to use data to produce baselines detect anomalies and support proactive performance tuning.

Remote Work :

No

Employment Type :

Full-time

Join to apply for the Solution Manager and Performance Monitoring Specialist (SAP) role at Dicetek LLC.

The SAP Solution Manager and Performance Specialist is responsible for ensuring the optimal performance, efficiency, and reliability of SAP systems across an organization. This role involves monitoring, analyzing, and troubleshooting SAP application performance, databases, and infrastructure to proactively identify and resolve performance issues.

• Minimum of 10-12 years of experience working with SAP Solution Manager.
• Hands-on experience with SAP Solution Manager 7.2, Cloud ALM, and Tricentis Tosca Integration.
• Proven expertise in C-ALM and SAP Solution Manager setup, configuration, and administration.
• Experience with at least one SAP Solution Manager upgrade.
• Ability to manage multiple tasks and projects simultaneously.

SAP certification in Solution Manager is a plus.

• 10+ years of relevant work experience.

Knowledge of Solution Manager 7.2, Cloud ALM configuration and setup.

• ABAP knowledge.
• Manage different artefacts such as Defect Tracker, Traceability Matrix, Test Reports, etc.

Arabic speaker required.

Not Applicable

Contract

Information Technology

IT Services and IT Consulting

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Job Title : Transaction Monitoring Analyst – Backlog Project (Contract)

Engagement Type : Contract / Temporary

Duration : 3–6 months (with possible extension)

Start Date : Immediate or ASAP

Rate : Competitive (based on experience)

About the Role

We are seeking experienced Transaction Monitoring Analysts to join a fast-paced financial crime project for a leading financial institution in Dubai . This is a contract-based role focused on clearing a significant backlog of transaction monitoring alerts in line with internal policies and local regulatory expectations.

The ideal candidate will bring hands-on experience in transaction monitoring, a good understanding of AML typologies, and a high level of accuracy and efficiency under time-sensitive conditions.

Key Responsibilities

• Review and investigate large volumes of transaction monitoring alerts related to potential suspicious activity.
• Identify unusual patterns, behaviors, or red flags using pre-set rules and AML typologies.
• Conduct initial investigations, document rationale, and close false positives or escalate genuine suspicious cases.
• Draft clear and concise alert narratives and escalation summaries as per policy.
• Work within tight SLAs and productivity targets to support backlog clearance objectives.
• Collaborate with team leads, quality assurance teams, and compliance where necessary.
• Ensure full auditability of all work completed and maintain compliance with internal procedures and regulatory standards.

Key Requirements

• 1–3 years’ experience in AML transaction monitoring roles, preferably within a financial institution or consultancy.
• Working knowledge of UAE regulatory expectations and international AML frameworks (e.g., FATF, Wolfsberg).
• Familiarity with transaction monitoring systems (e.g., Actimize, SAS AML, FICO, or similar platforms).
• Strong analytical skills and attention to detail in identifying suspicious patterns or potential financial crime.
• Proven ability to manage high alert volumes and meet daily review targets.
• Clear written communication skills, particularly in drafting alert closures and escalation justifications.
• Self-motivated and able to work effectively in a fast-paced, target-driven project environment.

Preferred Qualifications

• Bachelor’s degree in Finance, Business, Law, or a related field.
• AML certifications such as CAMS , ICA , or equivalent are desirable.
• Arabic language proficiency is a plus, but not required.

What’s on Offer

• Opportunity to contribute to a high-impact financial crime project.
• Work with a leading bank or consultancy operating in the UAE.
• Exposure to regional AML regulatory practices and large-scale alert environments.

Good understanding and knowledge of monitoring tools (Manage Engine Ops Manager, SolarWinds) including Application performance monitoring.

Fair understanding of ITSM tools (Manage Engine, Ivanti).

Provide timely response to all incidents, requests, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.

Reports preparation based on customer requirements.

Capability to apply first level (L1) checks before escalating to the next level.

Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact.

Review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel in predicting future issues or outages.

Monitor infrastructure and application server backups and inform in case of failures.

OS and Patch Management knowledge & understanding.

Monitor a wide variety of information and network systems including, but not limited to, telecommunications circuits, LAN/WAN systems, routers, switches, Wi-Fi, firewalls, VoIP systems, data center temperature, servers, storage, backups, operating systems, and core applications.

Document all actions in accordance with standard company policies and procedures.

Notify customers and third-party service providers of issues, outages, and remediation status.

Collaborate with internal and external technical and service teams to create and/or update knowledge base articles.

Perform basic system testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.).

Support multiple technical teams in 24x7 NOC operational environments with high uptime requirements. Comfortable working day/night shifts.

Preferred Qualifications

Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.).

Knowledge of virtualized infrastructure monitoring in high-availability environments.

Broad experience using various monitoring and ticket management tools.

A minimum of three years supporting and monitoring network systems, servers, or storage in an enterprise environment. Previous NOC experience is strongly preferred.

Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.

Knowledge of Microsoft server OS and network devices.

Excellent written, verbal, and interpersonal skills.

Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel.

Banking Experience is a Must.
Looking for candidates who are on a spouse visa.

• FCC – Tranx Monitoring Unit: Review of Transaction Monitoring Alerts.
• Review of Triggering Transactions.
• Review of previous alerts.
• Review of Past Transactions (1-6 months on a case-to-case basis).
• Verification of CM profile & KYC.
• Retrieve and Review of Transaction Vouchers / SWIFT Copies / Supporting Documents.
• Name screening CM/UBO and relevant counterparties.
• Escalate unresolved AML alerts to case management team (L2) within the defined timelines.

• Minimum of 2 years’ experience exclusively in the AML department of Banks.
• Certification in Compliance (ACAMS etc.) is preferred but not mandatory.
• Clear/escalate L1 Alerts generated in the Transaction Monitoring System.

Transaction Monitoring Expert

The role involves leading complex investigations into suspicious financial activity. We aim to provide a level playing field for the unbanked and underbanked in accessing essential financial services.

Key Responsibilities

• Independently manage, review, and investigate transaction monitoring alerts, identifying potential money laundering, fraud, terrorist financing, and other financial crimes.
• Conduct deep-dive investigations using multiple data sources and tools to assess customer behavior and transactional patterns.
• Prepare clear, comprehensive investigation reports and Suspicious Transaction Reports (STRs) for submission to regulatory authorities.
• Provide subject matter expertise and guidance to junior analysts on investigative methodology and case handling.
• Work closely with cross-functional teams to gather relevant information and resolve cases efficiently.
• Support the enhancement and calibration of transaction monitoring rules and scenarios to improve detection quality and reduce false positives.
• Maintain documentation to evidence decision-making in line with regulatory and internal standards.
• Collaborate with the Quality Assurance team to ensure accuracy and consistency in alert dispositioning.
• Assist in regulatory inspections, internal audits, and compliance reviews, ensuring readiness and high standards of investigative quality.

Regulatory Requirements

• Display exemplary conduct and live by our Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct, and compliance matters.

Stakeholder Relationships

• Money Laundering Reporting Officer (MLRO)
• Compliance Team
• Sales, Customer Service, Product & Operations Teams
• Internal Audit Team
• Regulators and their appointed auditors (where applicable)

Essential Skills and Qualifications

• Open-minded attitude and ability to collaborate with all levels of management
• Able to manage conflicting priorities and situations
• In-depth knowledge of financial service products, including store value facilities, retail payment services, and consumer protection
• Bachelor's degree in finance, business, law, or related field; postgraduate qualification or certifications such as CAMS, CFE, or equivalent is highly preferred
• 6-8 years of experience in transaction monitoring and investigations within a regulated financial institution or fintech environment
• Strong understanding of UAE AML/CFT regulations and international standards (e.g., FATF, Wolfsberg)
• Proficient in using transaction monitoring systems (e.g., Actimize, SAS, FICO, or equivalent) and case management tools
• Strong analytical and investigative skills with an ability to make risk-based decisions and articulate findings
• Excellent communication skills, especially in drafting detailed investigation reports and STRs
• Experience working in a fast-paced, regulated environment with exposure to emerging risks and technologies
• High integrity, discretion, and commitment to upholding compliance standards

Job Title: Technical Support Engineer

We are seeking an experienced Technical Support Engineer to join our team. The successful candidate will be responsible for providing timely response to all incidents, requests, outages, and performance alerts. They will also be expected to work closely with internal and external technical teams to create and/or update knowledge base articles.

• Provide timely response to all incidents, requests, outages, and performance alerts.
• Work closely with internal and external technical teams to create and/or update knowledge base articles.
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.).

To be considered for this role, you must have a minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.

• Broad experience using a variety of monitoring and ticket management tools.
• Experience providing remote support using virtual desktop tools.
• A strong understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.

As a Technical Support Engineer at our company, you can expect a dynamic and challenging work environment with opportunities for growth and development.

Dubai, United Arab Emirates | Posted on 07/24/2025

myZoi is changing lives for the better for those who deserve itthe most. We are an exciting fintech start-up aiming to promote financialinclusion globally. Our vision is to provide a level playing field to theunbanked and the underbanked in accessing essential financial services in anaffordable, convenient, and transparent fashion. We are looking for smart,ambitious, and purpose-driven individuals to join us in this journey. Pleaseapply via the link below if you are interested.

The Role

We are looking for a seasoned FCCTransaction Monitoring Investigator reporting to the FCC Operations Manager,to lead complex investigations into suspicious financial activity. Thesuccessful candidate will be instrumental in strengthening our financial crimecompliance framework, managing risk, and ensuring regulatory adherence throughin-depth transaction monitoring and analysis.

What You’ll Do:

• Independently manage, review, and investigatetransaction monitoring alerts, identifying potential money laundering,fraud, terrorist financing, and other financial crimes.
• Conduct deep-dive investigations usingmultiple data sources and tools to assess customer behaviour andtransactional patterns.
• Prepare clear, comprehensive investigationreports and Suspicious Transaction Reports (STRs) for submission toregulatory authorities.
• Provide subject matter expertise and guidanceto junior analysts on investigative methodology and case handling.
• Work closely with cross-functional teams(Operations, Product, Customer Support, Sales and MLRO) to gather relevantinformation and resolve cases efficiently.
• Support the enhancement and calibration oftransaction monitoring rules and scenarios to improve detection qualityand reduce false positives.
• Maintain documentation to evidencedecision-making in line with regulatory and internal standards.
• Collaborate with the Quality Assurance team toensure accuracy and consistency in alert dispositioning.
• Assist in regulatory inspections, internalaudits, and compliance reviews, ensuring readiness and high standards ofinvestigative quality.
• Stay current on local and global AML/CFTregulations, typologies, and best practices to apply them effectively indaily work.

Regulatory and Business Conduct

• Display exemplary conduct and live by the StandardChartered Group’s Code of Conduct.
• Take personal responsibility for embedding thehighest standards of ethics, including regulatory and business conduct.This includes understanding and ensuring compliance with, in letter andspirit, all applicable laws, regulations, guidelines and the Code ofConduct.
• Effectively and collaboratively identify,escalate, mitigate and resolve risk, conduct and compliance matters

Key Stakeholders

• MLRO
• Compliance
• Sales, Customer Service, Product & Operations
• Internal Audit
• Regulators and their appointed auditors (where applicable)

Who You Are:

• You have strong communication skills, curiosity and are a quicklearner.
• You enjoy a creative fast paced agile world
• You enjoy mentoring and teaching other developers to create a worldclass cohesive team
• You are a self starter and able to drive and navigate independently
• You enjoy making friends, having fun
• You’re happy to dig in when all hell breaks loose!
  

What You’ll Need:

• An open and curious attitude
• Ability to collaborate with all levels ofmanagement.
• Able to manage conflictingpriorities and situation
• In-depth knowledge onfinancial service products including store value facility, retail paymentservices and consumer protection
• Bachelor’s degree in finance,Business, Law, or related field; postgraduate qualification or certificationssuch as CAMS , CFE , or equivalent is highly preferred.
• 6–8 years of experience in transactionmonitoring and investigations within a regulated financial institution orfintech environment.
• Strong understanding of UAEAML/CFT regulations and international standards (e.g., FATF, Wolfsberg).
• Proficient in usingtransaction monitoring systems (e.g., Actimize, SAS, FICO, or equivalent) andcase management tools.
• Strong analytical andinvestigative skills with an ability to make risk-based decisions andarticulate findings.
• Excellent communicationskills, especially in drafting detailed investigation reports and STRs.
• Experience working in afast-paced, regulated environment with exposure to emerging risks andtechnologies.
• High integrity, discretion,and commitment to upholding compliance standards.