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Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands. Our offerings include workplace design, helpdesk services, interim property management, and solutions for making buildings healthier, smarter, and sustainable through advanced technological solutions.

We are driven by a commitment to excellence. Our values—Drive for Better, Delight Customers, Do What's Right, and Develop People—shape our culture and guide our decisions. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, with a supportive, people-focused culture.

We seek a proven Operations Director to lead facilities management services across multiple sites in the Middle East. This senior leadership role involves strategic oversight and the opportunity to make a lasting impact.

You will be responsible for delivering exceptional service standards, optimizing operational performance, and fostering long-term client partnerships. With a focus on innovation, efficiency, and client satisfaction, you will shape the future of our regional operations.

• Leading the safe and effective delivery of facilities management operations on multiple sites in the Middle East.
• Managing relationships with clients, internal teams, and external stakeholders.
• Driving a one-team "can do" culture across on-site facilities teams and supply chains to create best-in-class facilities for our customers.
• Managing significant change projects, including mobilization of new sites aligned with client growth plans.
• Leading small works in a responsive, controlled manner to ensure minimal disruption.
• Implementing and complying with local regulations.
• Supervising required processes and procedures.
• Managing P&L performance, ensuring services are delivered within the commercial model and schedule, while optimizing variable expenditure.
• Overseeing resources to maintain operational standards.
• Continuously developing our services.
• Delivering net contribution targets and identifying additional opportunities within and beyond nominated accounts.

The ideal candidate will have :

• Proven experience working in the Middle East (essential).
• Technical background in Mechanical or Electrical engineering.
• Significant experience in a senior leadership role within facilities management.
• Experience managing high-profile, quality-led P&L contracts.
• Leading teams with substantial budgets.
• Experience within a multi-service line FM environment.
• Excellent relationship management skills at all levels.
• Recognition in Facilities Management qualifications (preferred).
• Health and Safety qualifications (preferred).

We aim to create a workplace where everyone feels safe to bring their whole selves to work. Our "This is Me" EDI campaign is a commitment to understanding and supporting individual needs, both professionally and personally.

We encourage proactive efforts to identify and support individual needs that may impact work-life balance, fostering a growth-oriented, supportive environment.

If you need to discuss reasonable adjustments or require guidance on our recruitment process, please contact -

Seniority level: Director

Employment type: Full-time

Job function: Project Management

Industries: Facilities Services

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Operations Director

The Operations Director will oversee all aspects of the centre's operations and compliances, including staff management, health and safety, sales and marketing, and adherence to regulatory guidelines. This role is crucial in creating a safe, nurturing, and educational environment for young children.

Key Responsibilities:

• Recruitment and staff management
• Policies and procedures oversight
• Strategic planning: Growth plan for individual Centre
• Marketing oversight
• Compliance and regulations
• Partnership building
• Supporting Centre Directors in day-to-day operations
• Managing the class allocation sheet and ensuring appropriate ratios in classrooms
• Handling camp arrangements, including staffing and merging
• Assisting Centre Directors in obtaining compliances and approvals from KHDA/ADEK, Municipality, Civil Defense, etc.
• Facilitating all aspects of opening new Centres
• Procuring supplies and ensuring compliance with all franchisor requirements
• Updating and renewing HEI policies
• Overseeing the implementation of policies

Staff Management:

• Hiring Nursery Managers with the support of the GM
• Supporting Nursery Managers in hiring Educators
• Conducting performance reviews of Nursery Managers
• Assessing managers and providing coaching where needed
• Overseeing the training of teaching and administrative staff, ensuring compliance with franchisor requirements
• Providing leadership and guidance to staff members, promoting a positive and collaborative work culture
• Attending franchisee training as needed
• Collaborating with Nursery Managers and teachers to tailor and localize the curriculum as provided by the franchisor
• Ensuring that the curriculum aligns with local authority requirements
• Implementing inclusive practices in Centres
• Supporting teachers in implementing the curriculum effectively and providing resources and training as needed
• Planning Centres OPEX together with the GM
• Monitoring Centres expenses and implementing cost-effective measures
• Collaborating with the finance team to ensure accurate and timely financial reporting when applicable

Regulatory Compliance:

• Developing the ECP plan (or equivalent for other emirates) for submission to KHDA/ADEK
• Staying up to date with local, state, and national regulations governing early learning Centres
• Ensuring compliance with licensing requirements, health and safety regulations, and educational standards
• Coordinating inspections, maintaining accurate records, and addressing any compliance issues promptly
• Overseeing quality assurance across all HEI Centres

Parent and Community Engagement & Marketing Activities:

• Fostering strong relationships with parents, addressing their concerns, and maintaining regular communication
• Engaging in partnership opportunities with various companies and organizations
• Organizing and participating in community events, open houses, and parent workshops
• Collaborating with community organizations and educational institutions to enhance Centre offerings
• Overseeing marketing strategy setting and activities
• Collaborating and participating in promotional events such as panel discussions, webinars, and marketing events

Required Skills and Qualifications:

• Bachelor's degree in a relevant field preferred, but candidates with extensive experience and relevant vocational education will also be considered
• Or Master's in early childhood education or a relevant field

Benefits:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and supportive work environment
• Professional development opportunities

Others:

• Disclaimer: The employer reserves the right to request additional information or documentation from applicants.

• Lead and oversee the execution of Petrofac's operations and maintenance contracts across onshore and offshore facilities in multiple countries.
• Ensure all projects are delivered in accordance with Petrofac's policies, HSE commitments, contract requirements, budgetary targets, and timeline expectations.
• Establish clear governance, reporting, and accountability frameworks for each contract.
• Maintain a visible leadership presence across the field, project, and client locations.
• Support contract start-ups, transitions, and close-outs, ensuring lessons learned and value delivery.
• Own and review annual operating plans, OPEX budgets, manpower plans, and technical risk registers.
• Champion a safety-first culture across all operations in line with Petrofac's "Zero Harm" ambition.
• Ensure compliance with all applicable national, client, and Petrofac HSE regulations, standards, and procedures.
• Oversee the integrity, availability, and reliability of assets under Petrofac's duty of care.
• Promote strong leadership in Process Safety, Occupational Safety, and Environmental Stewardship.
• Drive operational performance using measurable KPIs covering uptime, reliability, production efficiency, cost control, and safety.
• Implement performance dashboards and regular business reviews with contract managers and client stakeholders.
• Lead root cause investigations, failure analyses, and operational audits.
• Establish and track performance improvement initiatives across contracts — including digitalisation, workforce productivity, turnaround planning, and maintenance optimisation.
• Serve as the executive point of contact for major client accounts, building long-term relationships based on trust, transparency, and delivery excellence.
• Collaborate with client asset managers, operations directors, and project teams to anticipate needs, solve problems, and identify improvement opportunities.
• Ensure regular client satisfaction surveys and proactive feedback management.
• Lead a culturally diverse team of operations managers, project leaders, and offshore/onshore staff.
• Drive a high-performance, accountable, and safety-conscious culture across the function.
• Mentor and coach key talent, identify succession pipelines, and support development planning.
• Ensure effective workforce planning, mobilisation, and retention strategies.
• Promote internal collaboration, knowledge sharing, and career growth opportunities.
• Work closely with the Business Development, Proposals, and Commercial teams to shape, position, and pursue O&M opportunities in the UAE, GCC, and international markets.
• Contribute to the technical and commercial review of bids and tenders, offering operational strategies, risk insights, and delivery models.
• Provide operational leadership during due diligence, site visits, and client presentations.
• Identify upsell or contract extension opportunities within existing accounts through operational value demonstration.
  
  

• Bachelor's degree in Mechanical, Petroleum, Chemical, or Electrical Engineering (mandatory).
• Postgraduate qualification in Engineering Management, Operations, or Business Administration (preferred).
• Minimum years of experience in the upstream oil and gas industry, with a maximum of years in executive or senior leadership roles.
• Proven track record in delivering complex O&M contracts across onshore and offshore environments.
• Demonstrated experience managing operations across multiple countries or regions.
• Deep knowledge of operations, maintenance, integrity management, production optimisation, and turnaround planning.
• Experience working in client-facing, contractually accountable roles within IOCs or NOCs.
• Sound understanding of HSE legislation, quality assurance, asset integrity standards, and operational risk management.
• Commercially aware, with experience supporting bids, JV negotiations, and cost/value optimisation.
• Strategic thinking and structured execution
• Inspirational leadership and people development
• Strong technical understanding and operational acumen
• Stakeholder management and communication skills
• Resilience, adaptability, and cross-cultural sensitivity
• High personal integrity and accountability
• Results-driven, hands-on, and performance-focused
  
  

This is a leadership role that oversees the operational strategies of a hotel complex, ensuring they align with brand service standards and initiatives.

The ideal candidate will have 4 years experience in guest services, front desk, housekeeping, sales, marketing management or related professional area. They must also be able to analyze service issues, identify trends and make necessary decisions to keep the property moving forward.

The role requires strong communication and interpersonal skills, as well as the ability to work closely with department heads to develop and implement operational strategies.

• Managing Profitability : Demonstrates key drivers of guest satisfaction for the brand's target customer, analyzes service issues, identifies trends and makes necessary decisions.
• Managing Revenue Goals : Monitors hotel operations sales performance against budget, reviews reports and financial statements to determine hotel operations performance against budget.
• Leading Operations and Department Teams : Champions the brand's service vision for product and service delivery, ensures alignment amongst the hotel leadership teams, develops systems to enable employees to understand guest satisfaction results.

• Risk Management
• Negotiation
• Operational Management
• Smartsheets
• Strategic Planning
• Team Management
• Budgeting
• Leadership Experience
• Program Development
• Supervising Experience
• Financial Planning

We are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates.

Please note that this role requires full-time employment. The ideal candidate will have at least 2 years of experience in the guest services front desk housekeeping sales and marketing management operations or related professional area.

The Role:

We are seeking a seasoned operations leader to spearhead the operational functions of our infrastructure construction and urban landscaping company in the UAE. The ideal candidate will oversee project execution, drive operational efficiency, and align business operations with the company's strategic objectives.

• Operational Oversight : Lead and manage all operational departments, including project management, engineering, procurement, logistics, and HSE (Health, Safety & Environment).
• Project Delivery : Ensure timely, cost-effective, and high-quality execution of infrastructure projects, including roads, bridges, utilities, and public works.
• Strategic Execution : Translate the company's strategic vision into actionable operational plans and KPIs. Drive continuous improvement and innovation in construction practices.
• Regulatory Compliance : Ensure full compliance with UAE construction laws, labor regulations, and environmental standards. Liaise with government authorities and regulatory bodies as needed.
• Team Leadership : Build and lead a high-performing operations team. Promote a culture of safety, accountability, and excellence.
• Client & Stakeholder Engagement : Maintain strong relationships with clients, consultants, subcontractors, and government entities. Represent the company in key negotiations and project reviews.
• Risk Management : Identify operational risks and implement mitigation strategies to ensure project and organizational resilience.

Qualifications:

• Bachelor's degree in Civil Engineering, Construction Management, or a related field (MBA or equivalent preferred).
• Minimum 12 years of experience in infrastructure construction, with at least 5 years in a senior operational leadership role.
• Proven experience managing large-scale infrastructure projects in the UAE or broader Middle East region.
• Understanding of UAE construction regulations, labor laws, and procurement practices is preferred.
• Excellent leadership, communication, and stakeholder management skills.
• Fluency in English required; Arabic proficiency is a plus.

Preferred Experience:

• Experience with government and semi-government infrastructure projects in the UAE.
• Familiarity with sustainable construction practices and digital project management tools.
• Ability to build a strong network within the UAE construction and infrastructure ecosystem.

Benefits:

• Competitive executive salary (tax-free)
• Performance-based bonuses
• Housing and transportation allowance
• Annual air tickets and medical insurance

Join to apply for the Operations Director - PMCM Services role at KEO International Consultants .

KEO is a creative enterprise, where innovation is a way of life. We are uniquely resourced with end-to-end services to take clients from inspiration – through conceptualization – to realization of planning, design or project delivery in the built and natural environments. For over 60 years we've led with vision, contributing to many of the world's most ambitious projects, iconic places, remarkable experiences and prosperous communities.

As a highly integrated and agile AEP/PMCM firm, KEO is recognized by ENR as one of the Top 225 International Design Firms and one of the Top 20 International PM/CM Firms. We are also ranked by World Architecture as the 51st largest global architecture firm and the #1 Firm in the Middle East Region in their 2024 WA100 Survey.

Our newest opportunity is for a talented Operations Director PMCM Services to join our award-winning team based in Dubai. This position is responsible for multiple teams and projects across the allocated region, overseeing all of the construction management, construction supervision and quality management within the PMI Division.

The Operations Director works in close partnership with the Managing Director to oversee all project operations and commercial activities within PM/CM International. This role is essential to ensuring that projects are delivered efficiently, on budget, and in alignment with company policies and strategic goals.

We envisage success in this role to include;

• Collaborate with the Managing Director to design, implement, and maintain commercial and operational management systems across the division.


• Ensure project managers adhere to standardized project management practices in accordance with KEO and divisional policies.


• Monitor project invoicing and reporting to ensure accuracy and timeliness for both clients and internal stakeholders.


• Ensure corporate and divisional QA/QC standards are fully implemented across all projects.


• Track divisional project performance and generate regular performance metrics reports for executive review.


• Work closely with project managers and studio leaders to proactively identify and resolve project performance issues, including out-of-scope work requests and variation opportunities.


• Organize and lead regular project review meetings for all ongoing projects.


• Drive improvements in operational systems, processes, and policies to support digital transformation and the division's strategic development.


• Facilitate effective management reporting, information flow, financial management, and organizational planning.


• Participate in meetings with the Chief Financial Officer, Managing Director, and Financial Controller on fiscal planning and budget management.


• Assist the Managing Director in managing the division's budget, forecasting, and resource allocation.


• Step in to support or relieve the Managing Director / Heads of Department as needed.


• Oversee monthly and quarterly performance assessments and provide insights on financial and operational outcomes relative to targets.


• Champion the implementation of Health and Safety (HSE) and Quality Management Systems in line with KEO policies.


• Ensure all staff receive necessary HSE and Quality training, and that adequate resources are devoted to these programs.


• Promote a culture where HSE and Quality are core organizational values, leading by example in all activities.

To be successful in this dynamic opportunity, we envision that your career journey to date will include 20+ years work experience partnered with a Bachelor Degree in Civil Engineering or related field (Master's preferred).

Membership of a Professional Engineering or Project / Construction Management Society or other recognised body is desirable. Certification(s) in PMP (Project Management Professional) preferred.

• Proven experience in project management, project operations and civil engineering


• Strong analytical and problem-solving abilities.


• Excellent communication, negotiation, and interpersonal skills.


• Experience with CRM and ERP.


• Demonstrated leadership qualities and ability to work collaboratively.


• Experience with HSE and quality management systems is an asset.


• Strategic mindset with a focus on continuous improvement.


• High level of integrity and professionalism.


• Results-oriented and proactive approach.


• Ability to inspire and motivate teams.

KEO's performance is founded upon integrity, results, innovation, safety and our people. We embrace diversity and recognise its contribution to client success wherever we work.

We are excited to hear how you can partner with our award-winning team and treat all expressions of interest confidentially.

• Director

• Full-time

• Project Management

• Construction and Civil Engineering

Join to apply for the Operations Director - PM/CM Services role at KEO International Consultants .

KEO is a creative enterprise, where innovation is a way of life. We are uniquely resourced with end-to-end services to take clients from inspiration – through conceptualization – to realization of planning, design or project delivery in the built and natural environments. For over 60 years we've led with vision, contributing to many of the world's most ambitious projects, iconic places, remarkable experiences and prosperous communities.

As a highly integrated and agile AEP/PMCM firm, KEO is recognized by ENR as one of the Top 225 International Design Firms and one of the Top 20 International PM/CM Firms. We are also ranked by World Architecture as the 51st largest global architecture firm and the #1 Firm in the Middle East Region in their 2024 WA100 Survey.

We invite you to join us. When you join KEO, you'll discover more than just a job – you'll find a supportive environment that fosters your professional development through internal global mobility and career development, and a culture that supports health and well-being through on-demand counselling services and regular workplace clinics. You will be invited to celebrate community events such as sports days, fun-runs, in-house sports teams and beach clean ups. In addition to your competitive package and benefits you will have access to policies that include hybrid working arrangements, individual athletic sponsorship, study assistance sponsorship, and employee referral rewards.

Our newest opportunity is for a talented Operations Director PMCM Services to join our award-winning team based in Dubai. This position is responsible for multiple teams and projects across the allocated region, overseeing all of the construction management, construction supervision and quality management within the PMI Division.

The Operations Director works in close partnership with the Managing Director to oversee all project operations and commercial activities within PM/CM International. This role is essential to ensuring that projects are delivered efficiently, on budget, and in alignment with company policies and strategic goals.

We envisage success in this role to include;

• Collaborate with the Managing Director to design, implement, and maintain commercial and operational management systems across the division.
• Ensure project managers adhere to standardized project management practices in accordance with KEO and divisional policies.
• Monitor project invoicing and reporting to ensure accuracy and timeliness for both clients and internal stakeholders.
• Ensure corporate and divisional QA/QC standards are fully implemented across all projects.
• Track divisional project performance and generate regular performance metrics reports for executive review.
• Work closely with project managers and studio leaders to proactively identify and resolve project performance issues, including out-of-scope work requests and variation opportunities.
• Organize and lead regular project review meetings for all ongoing projects.
• Drive improvements in operational systems, processes, and policies to support digital transformation and the division's strategic development.
• Facilitate effective management reporting, information flow, financial management, and organizational planning.
• Participate in meetings with the Chief Financial Officer, Managing Director, and Financial Controller on fiscal planning and budget management.
• Assist the Managing Director in managing the division's budget, forecasting, and resource allocation.
• Step in to support or relieve the Managing Director / Heads of Department as needed.
• Oversee monthly and quarterly performance assessments and provide insights on financial and operational outcomes relative to targets.
• Champion the implementation of Health and Safety (HSE) and Quality Management Systems in line with KEO policies.
• Ensure all staff receive necessary HSE and Quality training, and that adequate resources are devoted to these programs.
• Promote a culture where HSE and Quality are core organizational values, leading by example in all activities.

To be successful in this dynamic opportunity, we envision that your career journey to date will include 20+ years work experience partnered with a Bachelor Degree in Civil Engineering or related field (Master's preferred).

Membership of a Professional Engineering or Project / Construction Management Society or other recognised body is desirable. Certification(s) in PMP (Project Management Professional) preferred.

• Proven experience in project management, project operations and civil engineering
• Strong analytical and problem-solving abilities.
• Excellent communication, negotiation, and interpersonal skills.
• Experience with CRM and ERP.
• Demonstrated leadership qualities and ability to work collaboratively.
• Experience with HSE and quality management systems is an asset.
• Strategic mindset with a focus on continuous improvement.
• High level of integrity and professionalism.
• Results-oriented and proactive approach.
• Ability to inspire and motivate teams.

KEO's performance is founded upon integrity, results, innovation, safety and our people. We embrace diversity and recognise its contribution to client success wherever we work.

We are excited to hear how you can partner with our award-winning team and treat all expressions of interest confidentially.

• Seniority level: Director
• Employment type: Full-time
• Job function: Project Management
• Industries: Construction and Civil Engineering

Operations Director

The Operations Director is responsible for overseeing the daily operations of the company ensuring efficiency quality service and cost-effective management of resources. This leadership role involves strategic planning process optimization and collaboration with various departments to achieve organizational goals.

• Develop and implement operational strategies aligned with company objectives.
• Manage and optimize operational processes to improve efficiency and productivity.
• Lead mentor and develop the operations team to achieve high performance.
• Oversee budgeting forecasting and resource allocation.
• Ensure compliance with industry regulations and company policies.
• Collaborate with other departments to support business growth and customer satisfaction.
• Monitor key performance indicators and prepare reports for senior management.
• Identify risks and implement mitigation strategies.

• Bachelor's degree in Business Administration Operations Management or related field; Master's degree preferred.
• Proven experience in an operations leadership role preferably at a senior level.
• Strong understanding of operational procedures and best practices.
• Experience with budgeting forecasting and financial management.
• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Exceptional communication and interpersonal skills.

• Strategic Planning
• Process Improvement
• Budget Management
• Team Leadership
• Project Management
• Risk Management
• Data Analysis
• Regulatory Compliance
• Change Management
• Cross-functional Collaboration

Skills

Strategic Planning, Process Improvement, Budget Management, Team Leadership, Project Management, Risk Management, Data Analysis, Regulatory Compliance, Change Management, Cross-functional Collaboration, Supply Chain, Process Optimization,Strategic Planning & Execution,Budgeting & Financial Forecasting,Regulatory & Policy Compliance,Resource Allocation & Utilization,Cost Reduction & Efficiency Improvement,Continuous Improvement Culture Building,Conflict Resolution & Mediation Skills,Decision-Making & Problem-Solving,Supply Chain & Logistics Coordination,Continuous Improvement Culture Building,Conflict Resolution & Mediation Skills,Business Continuity Planning

Join to apply for the Operations Director role at Macro

Join to apply for the Operations Director role at Macro

Direct message the job poster from Macro

Operations Director - Multi-Site Ref: VN351 Dubai UAE

About Us

Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What's Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About the Role

We, a leading international facilities management business, is seeking a dynamic Operations Director to lead multi-site FM operations across the Middle East. This senior leadership role blends operational excellence with business development, offering the chance to drive both service delivery and commercial growth.

You will oversee large-scale FM operations, maintain strong client relationships, and convert opportunities into contracts through your network and industry presence. With a strong technical background, you will bring credibility in front of our fantastic clients and confidence in leading diverse teams to deliver best-in-class service.

Key Responsibilities

• Lead safe, compliant, and efficient FM service delivery across multiple sites in the Middle East.
• Build and maintain trusted relationships with clients, internal teams, and supply chain partners.
• Identify and convert business opportunities into signed contracts, leveraging your network and market insight.
• Present confidently in client meetings, bids, and strategic discussions to position Macro for growth.
• Manage mobilisation of new sites and deliver change projects with minimal disruption.
• Drive operational performance, innovation, and cost optimisation while meeting contractual KPIs.
• Oversee P&L performance, ensuring services are delivered within commercial models and agreed timelines.
• Lead, motivate, and develop multi-disciplinary FM teams to foster a collaborative, "can do" culture.

About You

The ideal candidate will have:

• Technical qualifications: Degree in Mechanical or Electrical Engineering (or equivalent).
• Experience: Proven senior FM leadership experience in the Middle East.
• Track record: Evidence of converting network relationships into contracts and achieving measurable business growth.
• Comfortable in a business development capacity, with excellent presentation and influencing skills.
• Experience managing high-profile, multi-service FM contracts with significant budgets.
• Strong understanding of HSE requirements and compliance in the region.

Diversity Statement

We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro's EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It's about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact - to speak to a member of our team.

• Seniority level Director

• Employment type Full-time

• Job function Project Management
• Industries Facilities Services

Referrals increase your chances of interviewing at Macro by 2x

Dubai, Dubai, United Arab Emirates 7 hours ago

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