6 514 IT Professional jobs in the United Arab Emirates

Become a technical support expert with our leading blockchain company. We are seeking an experienced individual to join our team and provide advanced technical support, ensuring timely issue resolution or escalation. The ideal candidate will have strong analytical and debugging capabilities, excellent real-time troubleshooting skills, and proficiency in Linux systems, Kubernetes environments, and CI/CD pipelines.

• Provide advanced technical support to ensure timely issue resolution or escalation.
• Collaborate with other support teams for efficient issue management.
• Work alongside developers to troubleshoot code-level issues and assist in development tasks.
• Design and implement automation tools to streamline daily operations and minimize manual intervention.
• Create clear technical documentation and knowledge base content.

• Bachelor's degree in Computer Science or a related field.
• 3+ years of experience in technical support, software development, or relevant fields.
• Strong analytical and debugging capabilities with excellent real-time troubleshooting skills.
• Familiarity with HTTP, TCP/IP, and web technologies.
• Proficient in Linux systems, Kubernetes environments, and CI/CD pipelines.
• Skilled in at least one programming language: Java, Python, or Rust.
• Experience with MySQL database operations and query optimization.
• Excellent interpersonal and communication skills.
• Fluent in English.

• A unique opportunity to grow into a full-stack engineering expert.
• Competitive salary and company benefits.
• Work-from-home arrangement.

• Shape the future with the world's leading blockchain ecosystem.
• Collaborate with world-class talent in a flat structure.
• Tackle unique projects with autonomy.

We are committed to being an equal opportunity employer and believe that having a diverse workforce is fundamental to our success.

We are seeking a skilled Application Support Specialist to join our team. As an Application Support Specialist, you will be responsible for providing high-level technical support and assistance to our clients.

• You will have functional experience in the financial domain, with a strong understanding of Moody's architecture.
• You will possess knowledge of Moody's Applications (FTP / BASEL / IFRS9 / LCR / ALM) and have hands-on experience with application execution and data patching.
• You will have good knowledge of Unix / Linux and a good understanding of configurations in Moody's Applications.
• You will be willing to work extended hours during critical incidents and schedule weekend deployments.
• You will have the ability to acknowledge and act on command center calls (24x7).
• You will have an understanding of ALM applications lifecycle in banks.
• You will have knowledge of BMC Remedy, JIRA, Confluence.

• This position is not applicable.

• This is a contract position.

• The job function is in Information Technology.

• The industry is IT Services and IT Consulting.

Referrals increase your chances of interviewing by 2x.

Location: Dubai, United Arab Emirates.

Technical skills required:

• Functional experience in the financial domain.
• Understanding of Moody's architecture.
• Knowledge of Moody's Applications (FTP / BASEL / IFRS9 / LCR / ALM).
• Hands-on experience with application execution and data patching.
• Knowledge of Unix / Linux.
• Good understanding of configurations in Moody's Applications.
• Willingness to work extended hours during critical incidents.
• Ability to acknowledge and act on command center calls (24x7).
• Understanding of ALM applications lifecycle in banks.
• Knowledge of BMC Remedy, JIRA, Confluence.

• Increased chances of interviewing through referrals.

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We are seeking a highly skilled IT Support Specialist to join our team. The successful candidate will provide technical assistance to end-users, troubleshoot and resolve hardware and software issues, and maintain and configure various IT systems.

The IT Support Specialist will play a critical role in delivering high-quality technical support and ensuring the smooth functioning of our organization's IT infrastructure.

• Offer technical support and assistance to end-users via multiple communication channels, including phone, email, and in-person.
• Resolve hardware and software issues on Windows and macOS platforms, ensuring prompt resolution of technical problems.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Conduct regular software and hardware security updates to maintain system integrity.
• Collaborate with IT team members to identify and solve complex technical issues and develop solutions to enhance IT operations.
• Provide daily operations and systems support to personnel, verify hardware and software component functionality, and address service issues and requests in a timely fashion.
• Train junior staff members, test new technology, and repair or replace equipment as needed.

• Bachelor's degree in computer science, information technology, or related field preferred, but not required.
• Minimum of 1-2 years of experience in a technical support role.
• Fluency in Arabic and English, both written and spoken. Additional language proficiency is a plus.
• Experience troubleshooting hardware and software issues on Windows and macOS platforms.
• Familiarity with networking technologies, including LAN/WAN, TCP/IP, DNS, DHCP, and VPN.
• Knowledge of computer hardware, such as desktops, laptops, printers, and mobile devices.
• Exceptional problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Capacity to prioritize and manage multiple tasks and projects simultaneously.

We offer a dynamic and inclusive workplace where diversity and teamwork thrive. As a valued member of our team, you will have access to opportunities for growth and development, competitive compensation, and a comprehensive benefits package.

IN2 is committed to hiring the best talent. We welcome applications from all professional and cultural backgrounds, regardless of age, gender, ethnicity, or religion.

We are seeking a skilled IT support engineer to join our team. The ideal candidate will have a proven track record of providing top-notch technical assistance and support to end-users.

• Perform secure data wiping, formatting, and degaussing of laptops, Surface Pro devices, and MacBooks.
• Ensure compliance with data security policies and follow the organizational asset disposal process.
• Document and maintain accurate records of all processed devices, including asset tags and device details.
• Troubleshoot device related issues during the sanitization process.
• Coordinate with IT Asset Management and Desktop Support teams for tracking and handover of disposed assets.

• Proven experience in IT support, desktop support, or asset management roles.
• Strong knowledge of Windows OS, macOS, and hardware troubleshooting.
• Familiarity with secure data erasure standards.
• Ability to handle multiple tasks with attention to detail and accuracy.
• Good documentation and reporting skills.
• Strong understanding of IT security principles.

• Experience with Intune/MDM for device management.
• Knowledge of asset lifecycle management tools.
• Industry certifications (CompTIA A+, ITIL, or equivalent) are a plus.

We are seeking a technical expert with excellent customer service skills to provide support and assistance to customers via telephone, email, and remote access.

Key Responsibilities:

• Provide first-level technical support and advice on standard requests
• Solve minor technical hardware and software issues
• Assist in the preparation, deployment, maintenance, and change of hardware and software in accordance with existing procedures
• Monitor availability of services and follow up on events reported by the monitoring system
• Perform a variety of complicated tasks

Requirements:

• Bachelor's Degree in an IT-related field
• At least 1 year of experience providing telephone and remote technical support
• Experience using incident tracking software or ITSM systems
• Ability to work in a high call volume environment
• Ability to handle concurrent or multiple tasks efficiently

Our team offers a challenging and rewarding work environment, opportunities for training and growth. If you have excellent communication and problem-solving skills and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Help Desk Specialist

We are seeking a skilled Help Desk Specialist to join our team. This is an exciting opportunity for individuals who enjoy problem-solving and working with technology. The ideal candidate will be able to provide high-quality technical support services in a fast-paced environment.

1. Deliver exceptional customer service through prompt, professional, and courteous communication via phone, email, or in-person interactions.
2. Triage and manage issues that require engagement from multiple teams and provide transparency to senior management for major issues and potential escalations.
3. Produce accurate and concise technical documentation/knowledge base articles to aid in future issue resolution.
4. Confidently troubleshoot Microsoft Windows OS, Linux OS (advantageous), Microsoft Office including O365, Trading & Market Data applications including Bloomberg, Mobile computing.
5. Strong analytical and problem-solving skills across the infrastructure stack, including cloud technologies.
6. Ability to work independently and under pressure.
7. Flexible in approach, comfortable dealing with ambiguity when necessary.

• Experience working at a finance company supporting trading applications.
• Quick learner, detail-oriented; demonstrable thoroughness and strong ownership of work.
• Onboarding users onto technology systems including remote workstations.
• Familiar with PC hardware/software troubleshooting and deployment practices for desktops.
• Ability to troubleshoot/scripts in Python/PowerShell.
• Citrix VDA infrastructure and application support including Dell thin terminals.
• Experience in enterprise change management and outage escalation procedures.
• Able to effectively provide support to remote locations including home setups.
• Comprehensive knowledge of Windows 10/11, Microsoft Office 2021 / O365.
• Broad understanding of mobile tech including Intune, Android, and iOS devices.
• Cisco and IPC phone support.
• Experience working with third-party vendors to resolve complex issues.
• Excellent written and verbal communication skills, as well as strong customer service experience.

Help Desk Specialist
Dubai, United Arab Emirates

Support Expert for Oracle EPM Suite

We are seeking a skilled professional to fill a Support Specialist role within our team. The ideal candidate will possess experience in agile development environments, passion for technology, and a desire to contribute to innovative software solutions.

Responsibilities:

• Provide expert-level support for the Oracle EPBCS Suite and related modules (TRCS EPM PBCS FCCS).
• Troubleshoot complex issues in planning, forecasting, tax reporting, and financial consolidation.
• Assist in system configuration, maintenance, optimization, and user training.
• Engage directly with stakeholders to resolve support requests and ensure satisfaction.
• Maintain detailed documentation of support efforts, resolutions, and best practices.
• Collaborate with internal teams to address bugs, enhancements, and escalated issues.
• Stay updated on Oracle Cloud enhancements, features, and best practices.

Key Qualifications:

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication abilities.
• Familiarity with Oracle Cloud integrations and modules.
• Experience in post-implementation support and system performance tuning.

Core Competencies:

• Teamwork & Collaboration: Supportive team players building effective relationships across functions.
• Communication: Emotionally intelligent communicator with presentation skills including executive-level engagement.
• Critical Thinking: Creative and logical problem solver with strong decision-making abilities.
• Proactive Approach: Self-driven and committed to delivering quality results and filling process gaps when needed.

We are seeking a skilled Zoho Technical Support Specialist to join our growing IT team.

In this role, you will be responsible for providing technical support to internal teams across various Zoho modules, ensuring the smooth operation of our system.

• Act as the first point of contact for internal users regarding Zoho-related issues across all modules (CRM, People, Books, Creator, etc.).
• Monitor and manage the Zoho support ticketing system to ensure timely resolution of issues and anomalies.
• Provide user support, troubleshooting, and guidance to enhance usage and adoption of Zoho applications.
• Maintain and update documentation related to system configurations, user guides, and support procedures.
• Manage user access, roles, and permissions across all Zoho applications.
• Ensure system integrity and performance by monitoring logs, user activities, and potential issues.
• Coordinate with Zoho support or third-party vendors for advanced troubleshooting.
• Participate in user training and onboarding sessions to promote effective use of the Zoho environment.
• Support planning and execution of Zoho system updates and minor enhancements (non-developmental).

• Proven experience supporting Zoho applications in a business environment.
• Strong problem-solving skills and ability to communicate solutions clearly to non-technical users.
• Familiarity with IT ticketing tools and incident resolution processes.
• Ability to manage multiple requests and prioritize in a fast-paced environment.
• Excellent communication, organizational, and documentation skills.
• Fluency in English is required; Arabic is a plus.

You will be part of a collaborative and ambitious team working in a dynamic industry. We offer growth opportunities, a supportive environment, and the chance to make a real impact by ensuring the smooth functioning of the tools that power our business.

The Calypso Application Support Specialist role involves delivering high-quality technical support to the Treasury business unit across front office, market and risk, finance and operations.

• Provide comprehensive production support for Calypso in Treasury IT, ensuring seamless operation of systems and processes.
• Collaborate with the Treasury platform team to resolve and clarify issues reported by business units.

• 8+ years of experience in Calypso production support, with a strong focus on problem-solving and issue resolution.
• In-depth understanding of Calypso architecture and deployed services, including trade workflows, pricing and workstation reports.
• Expertise in Calypso back office operations for trade/transfer and messages, as well as Oracle database and UNIX systems.
• Strong knowledge of derivatives and cash products, with experience in Calypso ERS/FOWS.