7 326 IT Professional jobs in the United Arab Emirates

Solution Support Analyst

We are seeking a skilled Solution Support Analyst to join our team. As a key member of our banking and capital markets division, you will play a critical role in ensuring our institutional clients are successful with our platform.

You will be the first point of contact for troubleshooting technical issues, providing timely and effective support to our broad range of users across the financial industry. Your ability to understand complex technical problems and provide effective solutions will be essential to maintaining customer satisfaction as the industry continues to adopt our products and services.

Your Key Responsibilities:

• Provide ongoing technical support to large scale, institutional users of our platform
• Establish credibility with the relevant stakeholders within institutions to provide top level service to them
• Help with the development of processes and practices that lead to increased efficiency
• Develop a customer support knowledge base

Requirements:

• Strong hands on experience investigating and solving technical issues on chain
• Background in building, maintaining and supporting complex software applications
• Strong knowledge of, and experience with blockchain/web3 technology
• Knowledge of, and experience with technologies such as cloud environments, containerisation, messaging systems, databases etc.
• Hands on experience with block explorers
• Scripting skills highly preferred (Python in particular)

Preferred Requirements:

• Knowledge of the banking and capital markets industry, key sectors and asset types
• Strong knowledge of Chainlink technology and its application across the web3 industry
• Knowledge of, and experience using DeFi protocols such as Uniswap, AAVE and Synthetix
• Ability to code (especially strongly typed languages and/or Solidity)

What We Offer:

All roles with us are global and remote-based. Unless otherwise stated, we ask that you try to overlap some working hours with Eastern Standard Time (EST).

EQUAL OPPORTUNITIES:

We are an equal opportunity employer. All qualified applicants will receive equal consideration for employment in compliance with applicable laws, regulations, or ordinances.

We are seeking a dedicated IT Specialist to join our team. The ideal candidate will provide technical support and ensure the smooth operation of our IT systems.

1. Provide technical assistance to staff, resolving hardware and software issues.
2. Maintain computer systems and networks.
3. Configure and manage servers, conducting regular backups as required.
4. Proficient in using Photoshop (Basic+ Level).
5. Document IT equipment received in stock along with serial numbers.
6. Test IT equipment received.

Previous experience is not required; only relevant qualifications are necessary.

Candidate should have a relevant degree or certification.

Service Desk Engineer Job Description

The primary function of this role is to serve as the initial point of contact for users, responding to their queries via various communication channels. This individual will be responsible for logging, categorizing, and assigning incidents and service requests in a timely manner.

Key responsibilities include performing basic troubleshooting for hardware, software, email, network, and printer issues. Additionally, they will manage user

We are seeking a highly skilled IT Support Specialist to join our team. The successful candidate will provide technical assistance to end-users, troubleshoot and resolve hardware and software issues, and maintain and configure various IT systems.

The IT Support Specialist will play a critical role in delivering high-quality technical support and ensuring the smooth functioning of our organization's IT infrastructure.

• Offer technical support and assistance to end-users via multiple communication channels, including phone, email, and in-person.
• Resolve hardware and software issues on Windows and macOS platforms, ensuring prompt resolution of technical problems.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Conduct regular software and hardware security updates to maintain system integrity.
• Collaborate with IT team members to identify and solve complex technical issues and develop solutions to enhance IT operations.
• Provide daily operations and systems support to personnel, verify hardware and software component functionality, and address service issues and requests in a timely fashion.
• Train junior staff members, test new technology, and repair or replace equipment as needed.

• Bachelor's degree in computer science, information technology, or related field preferred, but not required.
• Minimum of 1-2 years of experience in a technical support role.
• Fluency in Arabic and English, both written and spoken. Additional language proficiency is a plus.
• Experience troubleshooting hardware and software issues on Windows and macOS platforms.
• Familiarity with networking technologies, including LAN/WAN, TCP/IP, DNS, DHCP, and VPN.
• Knowledge of computer hardware, such as desktops, laptops, printers, and mobile devices.
• Exceptional problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Capacity to prioritize and manage multiple tasks and projects simultaneously.

We offer a dynamic and inclusive workplace where diversity and teamwork thrive. As a valued member of our team, you will have access to opportunities for growth and development, competitive compensation, and a comprehensive benefits package.

IN2 is committed to hiring the best talent. We welcome applications from all professional and cultural backgrounds, regardless of age, gender, ethnicity, or religion.

We are seeking a skilled Technical Services Engineer to join our team in Dubai, UAE.

• About the Role: You will play a crucial part in providing top-notch technical support for our products, assisting with installations, troubleshooting technical issues, and delivering exceptional customer service.

1. Installation Support: Assist clients with setting up and installing our products, ensuring optimal functionality from the start.
2. Troubleshooting: Diagnose and resolve product issues, helping clients maintain smooth operations.
3. Customer Service: Provide prompt and professional assistance to customers, answering questions, guiding them through technical challenges, and offering follow-up support.
4. Team Collaboration: Work closely with internal teams to coordinate service efforts and escalate issues as needed.
5. Documentation: Create and maintain detailed records of installations, troubleshooting actions, and solutions for future reference.

1. Experience: Previous experience in the Audio-Visual industry with 5+ years of experience in technical support is required.
2. Industry Expertise: Experience in MicroLED/Video walls is essential.
3. Education: A background in electrical engineering, mechatronics, or automation technology is necessary.
4. Skills: Extensive mechanical and electrotechnical understanding and excellent troubleshooting abilities are required. Effective communication skills and the ability to explain complex concepts in simple terms are also essential.
5. Perspective: Passion for providing exceptional service and support, with a proactive and solutions-oriented mindset.
6. Flexibility: Ability to work flexible hours and travel to client sites when required.

• A varied and engaging role within a young, dynamic team.
• A flat hierarchy and direct communication channels within the company provide ample opportunity to contribute your own ideas.

Please send your compelling application documents (resume, certificates, and cover letter) via email.

We are seeking a highly skilled and customer-oriented individual to provide technical assistance to our clients and colleagues.

• Provide technical support to customers and colleagues via phone, email, and in-person.
• Configure devices based on client requirements.
• Compile technical drawings and instructions for products and solutions.

1. Become knowledgeable about all products and solutions from a technical and functional aspect.
2. Provide timely and effective technical support to meet customer needs.
3. Maintain accurate records of customer interactions and product configurations.

1. Ability to understand and work with diverse clients.
2. Highly customer-focused and presentable.
3. Advanced computer and software skills – MS Office included.
4. Attention to detail and systematic approach to problem-solving.

• Graduate of a relevant engineering field is an advantage.
• Valid driving license is a plus.

Job Summary:

We are seeking an EPM Suite Support Specialist to provide expert-level support for the Oracle EPBCS Suite and related modules.

This role involves troubleshooting complex issues in planning, forecasting, tax reporting, and financial consolidation. The ideal candidate will have a passion for technology and experience in agile development environments.

The successful candidate will also have strong knowledge of EPBCS, TRCS, PBCS, FCCS, and EPM modules, as well as proven client-facing support experience with effective communication and resolution skills.

Key Responsibilities:

• Support and Troubleshooting: Provide expert-level support for the Oracle EPBCS Suite and related modules.
• Troubleshoot Complex Issues: Troubleshoot complex issues in planning, forecasting, tax reporting, and financial consolidation.
• System Configuration and Maintenance: Assist in system configuration, maintenance, optimization, and user training.
• Stakeholder Engagement: Engage directly with stakeholders to resolve support requests and ensure satisfaction.
• Documentation: Maintain detailed documentation of support efforts, resolutions, and best practices.
• Collaboration: Collaborate with internal teams to address bugs, enhancements, and escalated issues.

Required Skills and Qualifications:

• Experience: 3 years of hands-on experience supporting Oracle EPBCS Suite.
• Knowledge: Strong knowledge of EPBCS, TRCS, PBCS, FCCS, and EPM modules.
• Client-Facing Experience: Proven client-facing support experience with effective communication and resolution skills.
• Implementation Experience: Experience in at least one end-to-end EPBCS or EPM implementation is a plus.

Core Competencies:

• Teamwork & Collaboration: Supportive team players building effective relationships across functions.
• Communication: Emotionally intelligent communicator with presentation skills including executive-level engagement.
• Critical Thinking: Creative and logical problem solver with strong decision-making abilities.
• Proactive Approach: Self-driven and committed to delivering quality results and filling process gaps when needed.

Technical Assistant Job

Job Description:

As a Technical Assistant, you will play a crucial role in supporting the maintenance and repair of land platforms, heavy utility vehicles, and ground support equipment. Your primary responsibility will be to assist technicians in performing technical inspections, troubleshooting, disassembly, repair, rebuild, overhauling, and servicing of both light and heavy track vehicle systems.

Additionally, you will provide assistance to technicians in maintaining accurate records, including work orders, repair parts requests, and technical data sheets. You will also ensure that all issued tools, uniforms, and personal protective equipment are accounted for, maintained, and secured.

Other key responsibilities include assisting in the accomplishment of preventive maintenance scheduled servicing in accordance with manufacturer's technical manuals, ensuring all residual serviceable repair parts are returned to the Workshop Store, and performing other duties as directed by the Manager Apprentice Program.

Required Skills and Qualifications:

• High School Diploma or GED equivalent is preferred
• Completion of formal vocational training is required
• Able to interpret simple hydraulic and electrical schematics
• Familiarity with the use of diagnostic testing equipment is desired
• Capable of reading, speaking, and writing English
• Have or be able to obtain a valid UAE Driver's License

Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our dynamic team. As a key member of our technical support team, you will play a vital role in delivering exceptional service to our clients.

• Provide Prompt Support: Respond to client inquiries via phone, email, or chat and provide timely solutions to their software-related issues.
• Diagnose and Troubleshoot: Analyze and resolve complex software problems using your technical expertise.
• Software Installation and Configuration: Assist with the installation, configuration, and updating of software systems.
• Collaboration and Escalation: Work closely with development and product teams to escalate and resolve complex technical issues.
• Record Keeping: Maintain accurate records of client interactions and resolutions.
• Training and Guidance: Offer training and guidance to clients on software features and functionality.
• Liaison Services: Act as a liaison between clients and internal teams to ensure client needs are met.

Our ideal candidate is a detail-oriented problem-solver with excellent communication skills and a passion for delivering exceptional service. If you have previous experience in technical support or a similar role, and possess strong technical aptitude and understanding of software systems, we would love to hear from you!