What Jobs are available for IT Service Delivery in the United Arab Emirates?

Abu Dhabi, United Arab Emirates | Posted on 08/19/2025

CyberGate Defense, an IHC company, is a leading force in cybersecurity innovation, dedicated to enhancing the digital resilience of organizations across the region. Established with the mission to fortify the region’s cybersecurity landscape, CyberGate harnesses extensive expertise to tackle complex information security and operational challenges.

Our commitment to driving progress is reflected in our broad range of cybersecurity services and solutions. By leveraging cutting-edge, disruptive technologies, we deliver transformative, human-centric security solutions that safeguard organizations and empower them to navigate a secure and dynamic digital future.

With a wealth of in-house knowledge, CyberGate Defense is well-equipped to address the most intricate cybersecurity issues. We strive to make digital transformation secure, accessible, and beneficial, ensuring that organizations throughout the region thrive in an increasingly interconnected digital world.

Job Description

We are seeking an experienced and dynamic Service Delivery Manager with over 8 years of experience in leading and managing the end-to-end delivery of services to clients. This role requires a strategic thinker with a proven track record of managing customer relationships, overseeing service operations, and driving continuous improvement in service delivery processes. The ideal candidate will have excellent leadership, communication, and problem-solving skills, as well as the ability to manage complex service delivery environments and teams.

Key Responsibilities:

• Service Delivery Management:
  • Oversee the delivery of services to clients, ensuring the delivery meets agreed Service Level Agreements (SLAs) and customer expectations.
    
  • Manage the entire service lifecycle, from service design to implementation, ensuring alignment with customer needs and business goals.
    
  • Ensure that service delivery is aligned with the company’s operational capabilities and strategic objectives.
    
• Customer Relationship Management:
  • Build and maintain strong, long-term relationships with key clients and stakeholders, acting as the primary point of contact for escalations and service-related issues.
    
  • Regularly engage with clients to understand their business needs, challenges, and opportunities, offering proactive solutions.
    
  • Lead customer reviews, service improvement plans, and satisfaction surveys to ensure client needs are met and continuously improve service delivery.
    
• Team Leadership and Development:
  • Lead, mentor, and develop cross-functional teams responsible for service delivery, ensuring high levels of performance and accountability.
    
  • Foster a culture of collaboration and continuous improvement within the team, promoting best practices and knowledge sharing.
    
  • Provide training and coaching to team members to enhance their skills and capabilities.
    
• Performance Monitoring and Reporting:
  • Track, analyze, and report on service delivery performance metrics, identifying areas for improvement and implementing corrective actions as needed.
    
  • Use key performance indicators (KPIs) and other metrics to measure service success, operational efficiency, and customer satisfaction.
    
  • Prepare regular service reports for senior management, including progress on service delivery, incidents, and improvement initiatives.
    
• Process Improvement:
  • Identify and implement continuous improvement initiatives within service delivery operations, optimizing workflows and increasing operational efficiency.
    
  • Work closely with internal teams (e.g., operations, IT, support, and development) to streamline processes and improve service delivery standards.
    
  • Manage and lead problem-solving initiatives for escalated service issues, ensuring root cause analysis and resolution.
    
• Budget and Resource Management:
  • Develop and manage service delivery budgets, ensuring the appropriate allocation of resources to meet customer and business needs.
    
  • Monitor service delivery costs and identify opportunities for cost optimization without compromising quality.
    
  • Ensure effective resource planning and capacity management to meet the demand for services.
    
• Risk and Issue Management:
  • Identify potential service delivery risks and implement risk mitigation strategies to minimize service disruptions.
    
  • Manage and resolve complex service delivery issues, coordinating with internal teams and customers as necessary.
    
  • Ensure that all service delivery activities comply with legal, regulatory, and industry standards.
    
• Strategic Input:
  • Contribute to the development of the service delivery strategy, helping to shape the future direction of service offerings.
    
  • Stay updated on industry trends and innovations, recommending new service delivery solutions or tools that can enhance customer satisfaction.
    

Key Skills and Qualifications:

• Experience: 8+ years in service delivery, operations, or related roles with a strong focus on managing client-facing services.
  
• Leadership: Proven experience in leading and managing high-performance teams.
  
• Client Management: Strong ability to build and maintain long-term client relationships with a focus on customer satisfaction.
  
• Communication: Excellent communication and interpersonal skills, with the ability to effectively engage with clients, stakeholders, and internal teams.
  
• Problem Solving: Strong analytical and problem-solving skills, with the ability to address complex service delivery challenges.
  
• Process Management: Deep understanding of service delivery processes, methodologies (ITIL, Agile, etc.), and service improvement frameworks.
  
• Technical Proficiency: Familiarity with service management tools, reporting software, and industry-specific technologies.
  
• Education: A bachelor’s degree in Business, IT, Engineering, or a related field (or equivalent work experience). Relevant certifications (e.g., ITIL, PMP) are a plus.
  
• Ability to work under pressure and manage multiple tasks simultaneously.
  
• A customer-first mindset with a focus on driving business results and improving service outcomes.
  
• Experience in managing large-scale service delivery projects and complex client engagements.
  

Work Environment: This role will require a mix of office-based and remote work depending on the organization's structure, with occasional travel for client meetings or onsite support as required

#J-18808-Ljbffr

Service Delivery Head and Project Manager

We are looking for a competitive and trustworthy Service Delivery Head and Project Manager to handle all the pre-sales, team management, and project management activities.

Job Responsibilities:

• Manage the Software Development services for new and support projects.
• Study the new tenders (RFP, RFQ, RFI, …etc) and prepare the required technical and commercial proposals for submissions.
• Perform the required pre-sales demos and activities.
• Identifying customer requirements, needs and issues by maintaining an excellent relationship with end-users andstakeholders.
• Leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets.
• Monitoring and managing products development process, software development process,presales activities, and support functions for delivered projects.
• Cooperating with the Sales & Marketing teams to identify the target client’s segment and build the marketing and sales plans.
• Developing a deep understanding of projects to gain insights into the scope of service delivery.
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.
• Collaborating with technical design teams to set standards for software, hardware, and security.
• Responsible for all the project phases (Initiation, Planning, Execution, Monitoring and Control & Closure).
• Manage Software Development Projects (Scope, Schedule, Cost, Quality, Resource, Communications, Risk, Procurement & Stakeholders).

Job Requirements:

• Should have development experience with at least 10 years’ experience, as Project Manager, Program Manager, Service Delivery Head, or any relevant role.
• Should have experience in UAE.
• English and Arabic speaking (preferred).
• Thorough understanding of marketing and negotiating techniques.
• Self-motivated with a results-driven approach.
• Good knowledge with project management tools like MS Project, Jira, …etc.
• Aptitude in delivering attractive presentations.

#J-18808-Ljbffr

Description
The Senior Change Manager (SCM) serves as an orchestrator and coordinator of transformation across the entire delivery network. They support large-scale projects impacting DSPs. This individual contributor doesn't just manage change-they architect it. From the moment a Project Owner (PO) submits a request until well after implementation, the SCM ensures every transition is smooth, purposeful, and impactful. They do so by using their expertise and judgment to distill diverse inputs from large stakeholder groups. SCMs determine the right outcomes, inform decisions, and suggest long-term solutions. This work is both tactical and strategic and requires them to handle complex (often significantly complex) problems and escalations.
Their scope spans the entire delivery ecosystem-from Amazon Logistics (AMZL) and Amazon XL (AMXL) to Same Day (SD), Sub Same Day (SSD), and eventually A-Now and A-Rush operations. With this comprehensive view, SCMs act as guardians of both Delivery Service Partners (DSP) and Delivery Associate (DA) experiences, carefully balancing innovation with operational stability.
This role is underpinned by its preventive approach. Working closely with many stakeholders and operational CMs to identify potential roadblocks before they materialize. They're problem-preventers, and when challenges arise, they collaborate with POs to develop robust mitigation strategies, sometimes making the tough call to red-light a project if necessary.
Beyond just managing change-they're custodians and advocates of Amazon's Day 1 culture, enabling us to innovate at speed and scale whilst ensuring we take the DSPs with us and that pace is sustainable.
Key job responsibilities
- Complexity: The SCM is required to navigate and coordinate all conflicting priorities to ensure smooth deployment and communication. They understand the interdependencies of the business problems they help solve (e.g., aligned workflows, customer requirements, process limitations, legal or compliance requirements, program support, etc.) and they prioritize through data-driven contributions. They are able to make a case for project priorities and/or appropriate program adoption to achieve a desired business outcome, resolve a deficiency, or unblock delivery.
- Scope and Influence: The SCM develops working backwards plans for projects to support POs and ensure all viewpoints are sought, considered, and incorporated into project development prior to deployment. They possess relevant understanding and experience in operational processes and workflow, and they provide technical/operational guidance to the teams, managers, and field personnel on their projects. They facilitate projects that feed into director and VP goals.
- Ambiguity: The SCM proactively identifies risks and brings them to the attention of the team and stakeholders with plans for mitigation before they become roadblocks. These efforts require them to collaborate with and influence multiple teams, e.g., legal, finance, and pricing, in and/or across organizations at the AMET level.
- Communication: The SCM communicates ideas effectively, verbally and in writing, to a wide range of audiences. They foster a constructive dialogue, harmonize discordant views, provide tailored recommendations, and lead the resolution of contentious issues (build consensus). They partner successfully with project and program managers, WW stakeholders, DSPs, and business partner teams.
Basic Qualifications
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree
Preferred Qualifications
- 3+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Press Tab to Move to Skip to Content Link

Projects Delivery Manager - PSS/Aviation

The Delivery Manager is responsible for the end-to-end delivery of technology projects from the planning and requirements phase to project delivery and closure, while ensuring the project delivers significant business value. This role includes participating in sprint planning sessions, backlog grooming, daily stand-ups, sprint reviews, and retrospectives. The Delivery Manager will resolve impediments, clear backlogs, and act as a coach to increase agility, supporting the Scrum methodology and tools. Key performance indicators include time, budget, and quality. Projects may be delivered using modern waterfall and agile methodologies.

Accountabilities

• Ensure on-time and on-budget delivery of projects within scope and quality standards.
• Manage benefits realization for all projects.
• Develop and maintain comprehensive project plans aligned with business objectives.
• Lead scoping activities to identify, capture, and analyze requirements, define key business drivers, and oversee effective solution delivery.
• Identify critical stakeholders and create a stakeholder management plan to maintain successful relationships.
• Communicate regularly and accurately with stakeholders through meeting minutes, status updates, and documentation.
• Collaborate with Business Analysts to manage scope and change control processes.

Education & Experience

• Minimum of 5 years of project delivery experience in the aviation sector is mandatory.
• Bachelor’s degree in Computer Science, Business Administration, Software Engineering, or an equivalent field is required.
• Certifications such as PMP, PRINCE2, Scrum Master (CSM), or SAFe are advantageous.
• Proficiency in Microsoft Project and project portfolio management tools.
• Knowledge of both Agile and traditional project management principles, with the ability to blend approaches appropriately.
• Ability to evaluate and address complex project risks and issues objectively.
• Strong interpersonal skills, including collaboration, team building, and effective communication with stakeholders.
• Experience in business/support, agile delivery, user story creation, writing, and estimation.

Etihad Airways, the national airline of the UAE, was founded in 2003 and has become one of the world’s leading airlines. Based in Abu Dhabi, Etihad operates passenger and cargo flights to destinations across the Middle East, Africa, Europe, Asia, Australia, and North America. Through codeshare partnerships, Etihad provides access to hundreds of international destinations. The airline has received numerous awards for its service, cargo offerings, loyalty programs, and more. As part of its Journey 2030 strategy, Etihad aims to double its fleet size and triple its customer base over the next six years, striving to be the airline everyone wants to fly.

#J-18808-Ljbffr

**Company Description**
**Work with Us. Change the World.**
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
**Job Description**
We are seeking a dynamic and experienced Digital Delivery Manager to join our team in Abu Dhabi, United Arab Emirates. As a key member of our organization, you will be responsible for overseeing the successful delivery of complex digital projects, ensuring they meet quality standards, timelines, and budget constraints.
+ Manages DPD team members.
+ In charge of BIM implementation on major projects.
+ Develops and implements strategy for Digital Transformation of end-market business.
+ Responsible of the implementation of the organization digital initiatives within C&I business line.
+ Research on new tools and processes to improve project delivery.
+ Responsible for office BIM Standards, templates, library, etc. to enable efficient use of digital tools.
+ Provides input into bids; methodology and staffing.
+ Recruits, trains, and evaluates staff.
+ Reviews and signs-off of Project BIM Execution Plans.
+ Interface with Clients on major projects.
+ Kick-off projects internally.
+ Development and oversight of project delivery team training programs for Digital/BIM applications and processes.
+ Provides regular updates on team and project performance to practice leads.
+ Serves as Lead Verifier on projects confirming that the technical approach satisfies the client scope of services and expectations.
+ Serves as Account Admin for the C&I business line CDE.
**Qualifications**
+ Degree in relevant engineering e.g. Civil, structural or other relevant BSc Degree. BIM accreditation/certification required. Understanding of ISO 19650 and BS n PAS 1192
+ Minimum 15+ years of experience, with 7+ years in a BIM coordination role. 5 Years of Supervisory experience is required.
**Additional Information**
**About AECOM**
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.
**What makes AECOM a great place to work**
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
**ReqID:** J
**Business Line:** Transportation
**Business Group:** DCS
**Strategic Business Unit:** ME and Africa
**Career Area:** Digital & Engineering Technology
**Work Location Model:** On-Site

At Jacobs, we're redefining what's possible by delivering sustainable solutions for critical infrastructure worldwide. Our Water and Dams team leads the design and execution of complex dam projects that enhance water security and resilience across the Americas.
Position Overview
We are seeking a seasoned Dam Delivery Manager to lead the delivery of major dam projects in North and Central America and to support the overall global dam practice. This senior leadership role involves managing multidisciplinary teams (e.g., dams subject matter experts, quality assurance, commercial and program controls) and ensuring the successful execution of large-scale dam construction projects.
Here's what you will be doing
* Lead the delivery of dam projects from concept through commissioning, ensuring compliance with industry standards and client expectations.
* Serve as the primary liaison with clients, regulators, and contractors to ensure project alignment and success.
* Manage technical oversight in dam design, geotechnical investigations, slope stability, seepage analysis, structural integrity, quarries, aggregate production, and thermal cracking control.
* Manage technical oversight of RCC mix design and optimization, placement, compaction, and quality control, ensuring adherence to international standards and safety protocols.
* Mentor and lead multidisciplinary teams to foster collaboration and technical excellence.
* Manage project budgets, schedules, and resources for timely and cost-effective delivery.
* Prepare technical reports, progress updates, and stakeholder presentations.
* Support construction teams with technical clarifications and site inspections.
* Assist client to implement dam safety programs, emergency action plans, and regulatory compliance strategies.
* Bachelor's degree in Civil, Geotechnical, or related Engineering disciplines.
* Minimum 15 years of experience in dam engineering and dam delivery management.
* Experience in earthfill, rockfill, and roller compacted concrete (RCC) dam design and construction.
* Direct experience on at least one project involving RCC dams over 15 meters.
* Demonstrated success in managing complex projects and leading multidisciplinary teams.
* Willingness to commit to a minimum 2-year full-time in-country expatriate assignment in Central America.
* Experience coordinating with stakeholders and environmental agencies.
* Strong leadership and communication skills.
* Professional Engineer (PE) license or equivalent international registration.
Ideally, you'll also have
* Master's degree or PhD in Civil, Geotechnical, or related Engineering disciplines.
* Familiarity with international dam safety standards (ICOLD, FERC, USACE).
* Spanish language proficiency (preferred but not required).
* Experience with design-build contracts (FIDIC or NEC).
* Experience with hydroelectric power.
* Delivered at least one project with capital value of 250M USD or more.
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.

Overview

WovV Technologies, a Global Business Productivity SaaS company, is looking for a Technical Delivery Manager for Abu Dhabi location.

WovVTech’s suite of products are now empowering users across 3000 locations in 50 countries to digitise their operations, get real-time decision-driven analytics, and improve productivity. It counts global fortune 500 companies as its customers for SaaS products and technology services.

Duration and Seniority

Duration: 10–12 weeks (culminating later into full time role)

Seniority Level: Principal Consultant

Key Skills

• Agile delivery and team building (Scrum, Kanban, Scaled Agile)
• Stakeholder engagement and programme governance
• Technical delivery of data platforms and UI rebuilds
• C#, Python, Java, TypeScript
• Event-based and RESTful architectures
• Test automation, monitoring, and support frameworks

Core Responsibilities

• Act as day-to-day engagement lead for architecture review program
• Lead agile delivery using iterative value-based approach (Scrum/Kanban)
• Plan and facilitate workshops, delivery sprints, and playback sessions
• Manage sprint planning, backlog grooming, and daily standups for distributed teams
• Serve as liaison between traders, architects, developers, and stakeholders
• Ensure deliverables support automation, AI-readiness, and Customer’s digital strategy
• Coordinate with internal SMEs and Global oversight team
• Drive delivery governance, manage risks, and maintain stakeholder alignment

Required Qualifications

• 20+ years of experience in delivering complex, business-critical software platforms across Energy Trading/Financial Markets/Data Services
• Proven expertise in Technical Delivery Management/Agile team leadership and scaling across distributed environments, stakeholder management and engagement
• Strong track record of leading cloud-based platform deliveries, including:
  Azure Databricks commodities data platform with self-managed pipeline support and Integration of geo-spatial data processing (weather, satellite, vessel data)
• Delivered multiple enterprise-grade initiatives, such as UI Rebuilds and platform modernisation/ Data catalogue implementation and Market data platforms using Kafka, OpenSearch, TimescaleDB and Real-time intraday trading tools integrated with ETRM systems
• Adept in aligning cross-functional, multi-location delivery teams
• Hands-on experience with Cloud Technologies: Azure, Databricks / Real-time data processing and reporting and Data engineering and integration pipelines
• Strong technical grounding with a pragmatic leadership approach focused on Delivery velocity, Quality assurance, and Value-driven execution

Benefits and Perks

• Team Outing
• Exciting career path with an exponentially growing company
• Abroad opportunities
• Deserving compensation

#J-18808-Ljbffr

Career Opportunities with NEP Singapore, India & MENA

A great place to work.

Share with friends or Subscribe!

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

Subscribe to our RSS feeds to receive instant updates as new positions become available.

The purpose of the TFC / Delivery Manager is to lead and oversee the commissioning processes and provide comprehensive support for TFC projects and systems within the NEP Middle East and Asia region. This role ensures that all commissioned systems meet the required standards and specifications, are delivered on time, and operate efficiently and effectively. The TFC / Delivery Manager will also be responsible for managing the support team, addressing client concerns, troubleshooting issues, and ensuring continuous improvement in the quality of support services provided. This role is crucial for maintaining high levels of customer satisfaction, optimizing system performance, and ensuring seamless project transitions from commissioning to operational phases.

POSITION KEY RESPONSIBILITIES AND JOB TASKS:

• People Management: Lead the Middle East and Asia TFC commissioning team that will consist out of TFC commissioning and support engineers and relevant third-party customers TFC engineers.
• Oversee the commissioning of new TFC installs and projects to ensure they meet design specifications and performance standards.
• Develop and implement commissioning plans, procedures, and protocols for the TFC support team
• Coordinate with project managers, broadcast engineers, systems integrations and other stakeholders to ensure seamless integration and functionality of systems.
• Support Management: Manage KPI’s and SLA’s that have been agreed with third-party customers, Lead and manage the local TFC support team to provide timely and effective assistance to clients and internal stakeholders.
• Quality Assurance: Conduct thorough testing and validation of systems during the commissioning phase, Ensure compliance with industry standards, safety regulations, and company policies.
• Client Interaction: Act as the primary point of contact for clients during the commissioning and support phases, Provide regular updates and reports to clients on project status and support activities.
• Analyze support data and feedback to identify areas for improvement in commissioning and support processes.
• Implement best practices and innovative solutions to enhance system performance and support services.
• Train and mentor team members to improve their skills and knowledge.
• Manage Support Requests: Oversee the support ticketing system, ensuring all requests are logged, prioritized, and addressed promptly.
• Troubleshoot Issues: Diagnose and resolve technical issues during both the commissioning and operational phases.
• Provide Training: Conduct training sessions for clients and internal teams on system operation and maintenance.
• Prepare Documentation: Create and maintain comprehensive documentation for commissioning activities, support processes, and system configurations.
• Monitor System Performance: Continuously monitor system performance and reliability, implementing corrective actions as needed.
• Report Generation: Generate regular reports on commissioning progress, support activities, and system performance for internal and client review.
• Stay Updated: Keep abreast of industry trends, technological advancements, and regulatory changes relevant to commissioning and support activities.

OTHER RESPONSIBILITIES

• Attend regular stand-up meetings and report on progress of assigned issues and tasks as directed.
• Organize support for developed software including writing manuals and operating procedures as well as front-line support.
• Reasonable travel as directed to meet with other developers and to deploy software within the group.
• Manage vendors and third party suppliers.
• Liaise and consult with clients as required.
• Give direction and ensure key responsibilities and tasks are completed on time both effectively and efficiently from the team.
• Fulfils the key responsibilities of the position.
• Adheres to all company policies and procedures including work health safety policy, procedures, regulations, and standards of safety.
• Responds to all client enquiries (by phone/email/face to face within 24 hours).
• Completes the necessary paperwork for all work / job transactions.
• Reporting of any client complaints to the Product Manager.

QUALIFICATIONS & OTHER INDUSTRY REQUIREMENTS

• Education: Bachelor’s in Engineering, Media Tech, or IT.
• Experience: 5–10 years in broadcast/media systems commissioning & support.
• Advanced programming and operation of the Production Switcher/Vision Mixer.
• Advanced programming and operation of Record Replay devices.
• Advanced programming and deployment of all IP equipment based on ST2110.
• Superior fault finding of equipment failures.
• Advanced understanding of TCP IP and Networking.

#J-18808-Ljbffr

We are seeking an experienced IT Delivery Manager with a strong background in managing end-to-end technology project lifecycles across enterprise environments. This role is responsible for planning, coordinating, and delivering complex IT initiatives, demands, projects and programs that align with organizational strategy, ensuring seamless integration of business objectives and technical execution. The ideal candidate will possess deep expertise in waterfall and Agile delivery, stake holder engagement, vendor coordination, and cross-functional team leadership. A solid understanding of enterprise IT ecosystems including infrastructure, application development, cloud technologies, and service management is essential to ensure timely and successful delivery of scalable and high-quality solutions.

Key Responsibilities of IT Delivery Manager

Delivery Management
Stakeholder Management
Resource & Team Leadership
Financial & Vendor Management
Risk, Quality & Compliance
Change & Release Management
Continuous Improvement & Innovation Qualification Required for IT Delivery Manager

Bachelor’s degree in information technology, Computer Science, Business Information Systems, or a related field.
Minimum 8 years of progressive experience in the Information Technology sector, with at least 5 years in delivery or project management roles.
In-depth knowledge of project and program management methodologies, including Agile (Scrum, SAFe), Waterfall, and hybrid approaches.
Familiarity with tools such as Jira, Zoho Projects, MS Project, Azure DevOps, ManageEngine
Proven track record of leading end-to-end IT project delivery across multiple technology domains, such as application development, infrastructure, ERP, cloud, or digital platforms

Company Bio

Ultimate HR Solutions (UHRS) is a leading human resources consultancy based in Dubai, UAE. For over two decades, UHRS has been connecting top-tier talent with exceptional opportunities across various industries. Our mission is to empower businesses by delivering innovative HR solutions and to support professionals in achieving their career goals. With values rooted in integrity, reliability, and excellence, we are committed to delivering quality-driven and people-focused services that make a measurable difference.

#J-18808-Ljbffr